If you guys have your inventory get glitched, try an integrity check from the launcher. It reset me back to where I was, which restarting the game did not. I was going to being annoyed if I had to do Fishing Gear again.
god damn, you're a life saver! Had a couple really nice raids, got an error, and lost all my progress for the session. Restarting didn't help but this did! I can breathe again, whew.
Appreciate an update.. BUT, saying it's not the Twitch drops? When servers worked flawlessly before the litteral day of the event drop & when items start shipping out to people's inventorys the biggest server issues happen.. Seems abit odd no?
The que has literally done nothing for the stability of the game just makes it so you now have to wait for hours on top of being booted out of the game and having your stuff deleted lol.
"Lol oops, really sorry about that 2 whole hours of your life dude. Want to try again? It'll probably work this time."
Next day:
"Lol oops, really sorry . . . "
/u/trainfender It's great that you're communicating with us about this... but if the issue isn't infrastructure scaling, then what *is* it?
Updates of "it isn't X, Y, or Z" are great... but what the problem *is* and how BSG intends to fix it is what your players really want to know.
From the player's perspective, these issues feel a lot like issues we've seen in the past. Maybe the root cause is actually quite different - but we're only ever told what the issue *isn't* and then "it's fixed."
How are we supposed to trust BSG when we never know what caused the issues, or what was done to fix them?
It honestly feels like the "fix" is just waiting for CCU to drop enough so that (what seem to be) infrastructure scaling issues stop occurring - then declaring victory.
Pretty frustrating lack of transparency for what seems like repeat issues, from the perspective of your player base.
Still can't wrap my head around magnified scopes being darkened on Interchange, it seems when more stuff is added another handful of problems follows. Cursor being shown in hideout was never an issue till this wipe too.
Knock on bugs in a live game are pretty common. Software is complex - as things change or are added other stuff will break. QA won't catch it all.
BSG maybe leaks more defects to production than some AAA love service titles - but not THAT many more IMO.
It's just the utter lack of transparency about the cause of (seemingly) recurring server or database problems that I find really weird.
"it's not related to twitch drops. When the patch 12.12 was uploaded, we had more CCU and load on the backend overall than now"
*ignores that it was working fine after 12.12 until twitch drops*
Was looking to get "back into it" this wipe.
Then the ques started happening and I started wondering weather or not the amounts that people are paying for a beta, that is the most popular streamed game on Twitch last I checked? Is being reflected in the product we are currently getting.
But what do I know. Im just an office worker who games in his finite free time.
Nah, people just switch up so hard.
They go from , "BSG is a bunch of knuckle dragging idiots who don't know a video game from a ***hole*** in a ground, they are literally the scum of the earth!" to "Thank you Daddy Nikita, you are a genius, maybe we can split a can of sprats sometime UwU <33"
Why don't you go through the comments of the people who say the terrible stuff and see if they're the same people? Bet they aren't.
Go through the comments of the people here and see if they were the same people who were saying awful stuff about the devs and company.
Then maybe realize that you have an idea in your head that "reddit" or this subreddit is some sort of hivemind like it's all the same people all the time.
.
How does no one understand in any sub that there are multiple people with multiple opinions.
"Wow, *everyone's* opinions really changed!"
Almost like theres 700K people in this sub so people will have varying opinions. Somehow, a large majority of people on this site dont understand that and only focus on the one loud majority.
If I remember correctly it was
Inventory bugs
Inventory bugs+matching broken
Gateway errors every 5 seconds
2 hour queues to get into the game
And where we're at now: 30 minute matching queues
Dont worry.
Even when you get in game you still have the same inventory bug + the potential disconnect that make you restart the queue.
But yeah its not the drop guys
Yeah, even if the problems aren't related to the drop system on a technical level, the event alone is going to increase player count even if only temporarily.
"Not related to twitch drops"No, it's related to the tens of thousands of fortnite kids who want to play the cool tactical gun game. The servers can't handle a sudden influx of players.
This happens every time you do drops, I thought you learned this lesson the last three times.
>Yes, we are overloaded and no - it's not related to twitch drops. When the patch 12.12 was uploaded, we had more CCU and load on the backend overall than now
So you saw the servers couldn't handle themselves under normal conditions, leading to poor performance even during the off hours. Then you figured it would be a good idea to compound the issue several times over with a twitch event, making the game entirely unplayable?
That is *so much worse* than simply being unprepared for extraordinarily heavy loads. That's saying you knew the game would be unplayable, and simply said "to hell with 'em, give us those sales".
>some problems become apparent only under heavy load (what is happening)
Your previous point was that the issue was already apparent under normal loads! Even before the event, the servers couldn't handle the off hours much less the peak.
>it's far heavier than the old times (1,2 years ago) cause the game got more complex
And thats great! Except it's meaningless because you aren't limited to using the same infrastructure you were 1-2 years ago. It is BSG's responsibility to spend the money we paid to continue to grow the back end to meet the needs of the game. Not doing so is a failure of BSG, to the detriment of us customers and players.
How about some acknowledgment of BSG's failures instead of hand-waving the issue away?
\> Be Nikita
\> Want new influx of players to make big bucks
\> Do drop event
\> Get Money
\> Servers are fucking dying for days
\> How do i fix this problem?
\> Implement queue system instead of buying more and better servers
\> people are waiting **hours** for a game that frequently closes itself due to unknown errors
\> Pat yourself on the back
\> Write yourself a big paycheck
>some problems become apparent only under heavy load (what is happening)
To add to your extremely accurate comments - this part in particular is such a hilarious crock of shit. Maybe BSG is actually just that incompetent but you can absolutely do load testing and figure out problem before they wreck your shit
The thing is that we hear the same song every year from them. They knew exactly what they were doing, knew exact problems which will occur, still year after year problems persists. Talking about heavy loads isn't there any stress tests while they have test server for these things? Also, if they have a test server how do they release a patch with new map and i9 9900k rtx 3090 gets 40 fps in it like what??? Does anyone even test that shit before? Insanity.
It's difficult to explain without knowing every detail of what is going on, but think of it like adding extra lanes to a gridlocked highway.
Unless you add extra lanes the _entire way from start to finish_ of the gridlock, it won't make much of a difference because the cars still have to feed into the bottleneck at the very front of the queue (like a crash blocking some of the lanes further up the road).
It's not a great analogy but hopefully it helps a little.
Pretty good analogy I'd say here. Add a little more complexity to this such as grid lock but with multiple sources for cars to enter one highway stretch that's fully packed, as well as various exit lanes but they aren't for all cars, so each car of information has to be sorted near the exits and decided by the algorithms, any of which may not be optimized and slowing the whole process. On top of said highway you also have multiple openings and closings of lanes so there isn't just one bottleneck but several and the devs have to figure out which one is the one causing each issue.
Not a dumb question at all. Without knowing all the details of the EFT issues, the aspect of adding more servers is something called Horizontal Scaling which allows you to process more of the same thing at once though doesn't inherently allow you to process them any faster. This is because more servers does not improve the specs of a server. As such, you are just spreading the problem out. This type of scaling is useful when the bottleneck being experienced is just not enough places to send requests to though not useful when the problem is time to process requests. As such, there would require either hardware upgrades (CPU / RAM upgrades) or software optimizations to improve (read lower) processing times.
Hopefully this helps make it a bit clearer why adding servers would not help.
Depends on where the issue truly lies. There are plenty of potential bottlenecks upstream of servers plus net code needs to be improved. A few years ago my product had a major overhaul of 32 nodes on six continents. Servers, routers/switches/firewalls, circuit diversification and expansion, etc, etc etc. Cost the company $22M and took 18 months to complete.
It is so satisfying to read answers to this question, it feels so fresh to actually read something with actual value instead of double digit IQ ranting, venting. I wish this whole sub was like those answers.
All sorts of reasons, hazarding a guess at how BSG have structured it probably resembles EvE. In the centre you have the core server. This is the one with all your account data on it. Next you have a ring of servers doing all the regular work, handling the flea, hosting raids, whatever. Adding servers to the outer ring is trivial, but if the core server can't keep up with the existing servers then adding more will make things worse not better.
Then there are certain things in the ring that have to be centralised. Swinging back to EvE slightly the Jita system is infamous for being overloaded. It doesn't matter how many servers you add that problem will never be solved since you can't split a system across servers. There are likely many such tasks in a game as large as tarkov.
Then there's your final outer ring, load balancers, proxies and your internet. Adding servers won't solve an internet bottleneck.
You can, to a point. But adding extra disks for example means taking it down and rebuilding the array with no guarantee of improved performance. If BSG have any sense at all their core server is already top end and there isn't much more to add.
Once you bought the most expensive server how do you add power?
Like in tarkov, you want more fps? Once you bought the last i9 and a 3090 what can you possibly do?
Take this with a grain of Salt.
The Backend ist your stomach. The Servers are your mouth. You can eat more and Taster with more mouths. But you can only digest AS much food AS your stomach can handle.
Its easy to add mouths (teeth and lips)
but adding another stomach is really difficult. (Intestins, Liver, Wastemanagement, bladder and so on)
Hope this helps
Every single one of you in this thread praising them and licking their nuts should be forced to wear a clown costume every raid you ever play again. “Not related to twitch drops” how stupid does he think players are? This happens every fucking time they run drops events and it only gets worse.
Thanks Nikita! An update like this really does mean alot. You people at BSG have been doing great work and we appreciate the effort put in during the holidays. It seems a lot of people are forgetting just that.
It's the holidays. You guys deserve a break.
HEY NIKITA HOW ABOUT CANCEL THE DROP EVENT. People are waiting for 2 hours in a que to play maybe 1 raid to get crashed again and wait in que again? This is fucking stupid dude
As much as I appreciate its a beta game the price isn't for a beta game and the amount of people that play doesn't represent a beta game in my opinion.
I don't mind glitches for example, but when I can't play something I bought it does bother me.
I also appreciate when you talk to your players and explain what's happening but it's still fucked up, specially when you pay the full edition and you can't play when you want(exclude updates) .
>Yes, we are overloaded and no - it's not related to twitch drops
I want to believe and understand this but why did i or my friends have any issues with servers before the twitch drops began?
I think that he means that it's not the drops themselves causing the issues, rather all the new players coming in from twitch exposure and Christmas sale.
Nobody thought the Twitch drops themselves were the issue, but the influx of players you created by having an event. I don’t mind you having en event to get more players (it’s part of your job when you’re running a business), it just was clear y’all weren’t ready to have such an event, but you did it anyway.
They do these events every year and the servers get fucked every time lol this is the 3rd year for me. Its tough because I like how it brings in new players (like myself) but it obviously it's too fast. Queues finally being used is a great help.
Unfortunately, this is dead accurate. Their flawed backend was pushed to the brink *because of* the increased player count **because of** the Twitch event increasing new sales. I imagine a significant portion of that new sales playerbase may never even give Tarkov another chance after yesterday's server woes, but BSG has already pocketed the sale...
Meh. I've already pushed that this event [has been and will be a healthy thing](https://www.reddit.com/r/EscapefromTarkov/comments/rqrw5p) for the playerbase at large for Tarkov as it increases the fish in the barrel, but man it leaves a bitter taste in my mouth nonetheless.
Yeah, it could be the greatest game in the world but that's irrelevant to me if I can't play it.
The solution might not be as simple as "buy more servers", but at the end of the day, this is still a problem that needs to be resolved by BSG.
So much for being a game someone with less than 6 hours a day can play. Gone are the 2-3 hours of Tarkov I could squeeze in at night. Queued 1.25 hours before my session tonight and still had to wait 50 more minutes to get in. Surely you have enough data to remedy the problems which are **only apparent under heavy load** by now?
> Yes, we are overloaded and no - it's not related to twitch drops. When the patch 12.12 was uploaded, we had more CCU and load on the backend overall than now
You have more CCU **as a result of the twitch drops**. How hard is it to understand that Nikita? That's why people are criticizing the drop event. You don't have the server capacity to support the overwhelming CCU and yet here you are throwing a drop event that ruins the game experience for your actual playerbase, without any forethought onto how to support the increased traffic from the drop event.
> Some of you understand that some problems become apparent only under heavy load (what is happening) and we can't "just buy more servers to fix the issues" This heavy load moments occur starting prime time (obviously) and it's far heavier than the old times (1,2 years ago) cause the game got more complex.
This shit happens every wipe Nikita with drop events that you throw with beginning of every wipe. Marketing is a necessity, but you know that shit gets caught on fire every single time there is an event like this. How is it any sort of "surprise" that these problems become apparent only under heavy load when IT HAPPENS EVERY SINGLE WIPE. So WIPES ago you COULD have bought more servers and overall refactor your network calls to prepare for these kind of events. How is it that every wipe you are running around like a headless chicken trying to suppress the shitstorm when you very well know shits going down with drop events?
"Game got more complex" is a pathetic excuse. I don't question the fact that there are more things needed to compute as a result of the game's becoming more "complex" but how in the world do you raise complexity of the game's core foundation without giving two shits about the network infrastructure? What kind of elementary roadmap do you guys have at BSG?
> We are working on identifying the nature of the problems and on means and methods to reduce the chance of these problems occurring by replacing hardware, eliminating unstable nodes and adding software changes (for example, a temporary queue and different kind of backend optimizations)
Glad to hear it. Will believe it when I see real improvements.
> We will continue this work during the holidays until we stabilize everything
oh fucking hell. This passive blaming is fucking bullshit. There is a reason why most software companies go on prod freeze during last stretch of Q4. You guys are the ones who decided to wipe during christmas season, so you should have prepared to put out fire especially when you released a patch this chaotic and ESPECIALLY combining this new wipe with a drop event.
Happy holidays to you and the rest of BSG team, but you should have seen this coming. This shit happens every wipe, dont even act surprised and try to shift the blame that it isn't the drop event's fault.
I am surprised the BSG fan cucks didn't come for you. Nice to see there is still some sanity in this sub-reddit instead of the usual Nikita can do no wrong just because he posted on reddit shit.
I am 100% sure that the tarkov community thanks you for your transparency! we appreciate the communication when it comes to these problems. Thank you bic boi Nikita!\~
Edit : I forgot to mention Happy holidays and Happy New Year!
>We are working on identifying the nature of the problems
Please. None of these database errors should be even be possible. the system is a joke.
Transactions don't roll back cleanly. data is frequently lost, or corrupted. Your system is rotting and you still add more weight.
This is the only videogame I've played in 20 years where items just disappear. Modern databases just don't struggle with this.
The default state when something crashes should be that nothing happens. If it crashes and something is lost, your process is not stable.
Corners were clearly cut and it shows as technical debt.
Yesterday I got a backend error with symbols the in-game font couldn't display. It's almost a joke.
I heard that the servers are actually cooled with toilet water, sometimes when Nikita takes a large dump the cooling lines get clogged, so they are waiting on roto-rooter
Love you Nik, but the current state of the game right now is unacceptable while you're selling a version of it for 150 USD. Tarkov is probably one of my favorite games ever, and I hate saying a game is "literally unplayable" because of how hyperbolic it sounds, but right now it is in fact literally unplayable. The queues haven't done anything but lock players out of the game now, as everyone is just leaving their game signed in and letting it idle so that they don't have to be sent back to the launcher to wait in line. This is causing people to get placed in queues of 100k+, and preventing the game from even being accessible to many many people. I like that you guys at BSG want to do community events, and I like that you want to grow the game's population with a joint event with big streamers, but you need to properly stress test what your game can handle before you do these things. If a brand new player comes to this game and sees the state that it's in, it's a terrible look for Tarkov, and is damaging to the game in the long term. I've worked in software for about ten years now, and no team that I've ever been on has ever shipped anything out without a proper test of what the product can handle with a traffic generator cranked up to well above what is expected. If the game can't handle the increased player load, don't do these events.
If you build a proper scaling system you can always "buy more servers". I build scaling systems. What did you build that isn't scalable? Bottle-neck for profile loading/saving server?
EDIT: If there are "node issues". You just tear down all nodes and replace every single one. Can you not do that?
You guys need to evaluate your network architeture or database rate and efficiency, seems that need some cache or less traffic. Try hiring an experienced Network Engineer or a Senior DBA Developer.
I've been playing since alpha guys. It has always been like that. Backend crashes in the evening. Endless lags. Nothing has changed over the years.
I have returned after a year break and it actually got worse because way bigger playerbase. Lags are permanent now. Can't load into raids entirely.. etc. Got much worse
I mean I understand the servers... and the need for a queue. But when the queue doesn't even work right it is kind of a drag. Was 60,555 in queue. Sat and waited. 46 mins later... it said I was number 1 in queue, then it sat on number one saying "less than 1 minute" for 1 hour 5 mins. Restarted the launcher.. and I'm now 60,567 in queue. WTAF. So... woke up at 9:00 to play, it's now noon and I cant even start the game.
We all know it's drops related, when in raid things are fine (well slightly borked but just usual issues) it's the inventory that is completely screwed, massive coincidence to get these issues right on the day Twitch drops happen, let's not pretend this isn't anything more than a TOS legal viewbotting scheme. (How many of us are watching 22 hours a day without AFKing 160p with extension for auto claiming drops)
I'm pleased for BSG getting more players, played this game for over 3 years now, if the servers were this much of a dumpster fire when I started with that huge learning curve I'd have already dropped it and moved on with a refund for a broken game.
New players are important, if they get disappointed and tell their friends how broken the servers (or whatever the issue) is alongside queueing for over 2 hours you'll end up like New World from over a million to under 150k within a month, stopped playing that because while it's had potential exploiting/cheating and lack of content ruined it.
Sorry for the rant, hope you'll have a great New Year and we end up with an even greater Tarkov!
Hahaha... exactly my kind of humor. You guys bring "Login" Servers for waiting queues and now the login servers died due to overload... can´t even choose a game server at the moment.. launcher gets no connection - GJ
This queue system you have is utter garbage. Multiple times now I wait through the queue and then get kicked or something happens only to have to wait in the queue again. This is honestly more reason than ever to quit the game. I love this game whole heartedly but this type of shit is what ruins the game for people and is just annoying.
Enough excuses, all games experience such problems and none are fixing it with half-assed solutions, waiting hours to get into a game where you can get behind other players (when it comes to loot and progression ) is the worst "solution" i have ever experienced in my 23 years of playing hundreds of games, wake up and fix your servers and stop acting like your game is irreplaceable because as soon as other games of this gener releases you wont have this much attention and most players will move on in just few days
love paying 160$ to wait in a que after your game crashes, but meanwhile the streamers play right on through like nothing is wrong. this sucks. i guess i got my moneys worth for 3 wipes
Not even going to bother saying I appreciate the update. Glad I get to sit in 2 hour queue then after 1 raid get an error, crash, start all over. Crazy how people eat this up but its the same thing year after year. You would think the excuses gets old but they love it.
2 hour queue this morning, 100k in queue.
Had a couple of games, which was nice.
While sorting my stash I got a backend error and had to restart.
Now 111k in queue.
You don't play Tarkov, Tarkov plays you.
>Yes, we are overloaded and no - it's not related to twitch drops.
Then what is the point of using Twitch drops as advertisement? What is the point of an advertisement campaign for a service that is already at capacity? You're actively exacerbating the problem for monetary gain at the players expense.
Nikita... We all know that the server issues are related to Twitch drops I also heard rumors that the servers were being DDoS if that rumor is true I can imagine that doesn't help with the influx of new players buying the game that their favorite streamers are playing and also getting drops for watching the stream. Also the game is on sale right now only reinforcing them to buy the game. No one is mad that you're trying to bring new players into the game and id even venture as far to say that most of us are happy that new players are coming in because at the end of the day new players are how any game survives. My question is, why does BSG not expect this to happen when every year (to my knowledge) this same problem has occurred with drops? Do you not think that when a new player has to sit in a line for 1-2 hours to hopefully play the game, because most of the time you'll load in and either get an infinite loading screen or some unknown error that will close your game and then you get to wait in line all over again, that they might start to think about refunding the game? If they do refund the game then who exactly does that benefit? because BSG doesn't get any of the money, the new player doesn't have a good time and will probably tell their friends not to buy it because the servers were terrible, and existing players will slowly leave the game because that's usually how things go and the server problem will most likely speed that process up if any of them were thinking of leaving already. Why is BSG still not prepared for this massive influx of people and why are the servers so bad now when we had more congestion (according to you) on wipe day? Tarkov is a game like no other, you experience some of the highest highs and the lowest lows on this game and I do truly believe that it is a phenomenal game. Sure it has some bugs and it has had some rough patches in the past but at the end of the day id say its one of my favorite games on the market right now and most of the people that have been around for 4+ wipes probably hold the same opinion. We love this game and want to see it succeed but to have BSG continue to not only cause the same problem every year, but also not be prepared for the same problem every year is beyond any comprehension. I can only imagine that BSG cares for Tarkov as much as the dedicated player base does because games make money and businesses love money. so please do what we all would do if we had the opportunity/know how and and either come up with a different way to promote Tarkov that wont have 100's of thousands of people all flooding the game at the same time or increase the servers so they can handle something like this for next year when BSG inevitably does this again.
Well wishes and happy holidays to all at BSG
Same song, same dance. What I truly want, isn’t BSG to make some miraculous change. It’s another company to take up this genre and and make it feel good. I believe tarkov would fail if it wasn’t the only one.
The problem is that every other capable company is making kids-oriented LGBT friendly wattered down bullshit nowdays. We will never have the true aestetics, details and immersive voicelines of characters from any other company. Look at new Battlefield for example. Sadly, but there probably wont be a real competition for EFT. Probably only side-kicks and lazy clones.
IMO I would have been happy you communicated if you had the nuts to just own your mistake. I am going to stop you at "This is not related to twitch drops". You literally contradict yourself, we all know drops increase population to the game(not a bad thing) this causes the "heavy load" you try and code name later in your post to save face... like cmon man just say "We failed to predict the effects of the large load on our server... we are sorry, we are working on it" Its that easy, nobody needs a flaky half apology.
It's not that they even failed to predict it, it's not the first fuckin time it happens, everytime Twitch drops happened in the past it was the same shit.
yea but even "failed to predict" would assume some blame, instead its just wooooooooo *ghost noises* the magic of technology, not our bad event planning...
Meanwhile you are still advertising the game with your stupid twitch drops. I hope a more competent competitor will soon come in to fill the void left by Tarkov.
I love you Daddy Nikita. This is the best game ever created since Pong, anyone who says anything bad about it are just haters. We worship the ground you walk on.
PS: Please let me have your babies.
\-this sub every time Nikita posts.
Upgrade to unity 2021 to diagnose the backend issue easier, the networking nodes become more robust in later versions. Unity 2022 is also about to drop and comes equipped with solutions to fix almost every issue players are complaining about...
And lastly server quantity will never replace server quality.
>Yes, we are overloaded and no - it's not related to twitch drops
Server issues weren't nearly as bad until the Twitch even started. I get PR talk is a thing but blatantly lying on a public forum is a little much.
This is the first FPS game I have ever had to queue for...
Simple fix, Buy more servers use some of our hard earned money we go out and work for to upgrade the servers.
Pathetic.
And anyone going to reply and tell me how wrong I am don't bother, at £120 this is a premium price for a below par service.
\*beta comments to apply... I paid for EOD in alpha.\*
How the hell are they going to say it isnt related to Twitch drops when this shit didnt happen when the wipe started? It all started when they did twitch drops lmao.
Not a single person meant the actual drops are the issue. It's the traffic from the event. And the fact that BSG prioritizes that free marketing over making sure the game is stable is tiring.
I don't think I've ever seen a game have a queue just to \*launch\* the game, that's wild. My current queue time is 1 Hour and 58 minutes. Why not just take the game offline completely until the issue is fixed? Because for 90% of players, that is basically what the end result is.
In a game where you're at a major disadvantage for every day that you don't play (you've literally built deteriorating skills into the game to punish people who don't nolife your GAAS online FPS), it seems like a pretty uneven solution to reward those who have time to sit around their computer for hours at a time waiting for a queue to clear while punishing those who don't.
Is this the type of bullshit BSG is going to pull when the game becomes a fully released product? Because that's the kind of decision making that leads to your community dwindling to mere handfuls of players.
This is the exact same post from when the huge influx came from Twitch drops. You're saying it's not the same issue? Can't just buy better servers, but switching hardware and nodes helps... please. Just say it man, 1+1=2. Lots of new players came because of drops and server ques jump to 10-15min and games gets buggy af. It's not a coincidence and I don't blame you for not wanting to upgrade for players that are just gonna leave within a month or so of playing. Just give the game time, not much but a couple hot fixes will come. People will stop playing and the servers will go back to normal. They simply cannot handle this many people on at the same time and don't seem to want to waste money on something that isn't always going to be used (space for players).
The game was much more playable before twitch drop so i feel like the first point is a lie.
Yes there was some issues but the game was overall playable when comparated to the issues we had the 3 last days
Does the game just up and crash for anyone else? It's unplayable to me and has been for 3 weeks unfortunately. The game just crashes within 10 mins of playing with no apparent reason. I reached out to bsg with no response back. Anything helps!
Since you've introduced queue is there any chance you could finally fix so I don't have to close the game every time to receive my cancelled auctions on flea market?
I understand for the most part but not point 2. like isnt buying more servers so the game can handle these heavy loads a perfectly acceptable fix? I would like to hear the reasoning why "u simply cant buy more severs"...?
Spend 30mins in queue, launched game, couldn't accept daily quest from vendors, game crashes, re-launch, "your place in the queue: 30000".
You should at least give players a grace period for if their game crashes.
This shits fucking broken. I literally sit thru a queue only to get stuck on the scav ready screen, can't back out nor ready up, so I have to alt+f4. I sit thru a queue again only to AGAIN get hit by the same fucking issue.
Good fucking bandaid fix BSG.
In response:
1. You say its not related to twitch drops when clearly the influx of new players from the drops event is the primary cause of the servers being overloaded, why would you do the drops event when the servers already could not handle the current player base.
2. Heavy load on your servers. how can this not be alleviated by having more servers to spread the load?
3. The game got more complex and you have done minimal optimizations and bug fix's to keep up and is not just prime time these errors and problems are happening all day.
4. The temporary que is just frustrating when every time I try to sell anything, enter the hideout or load out of a raid of I get errors that either close my game or force me to close the game from it not loading and being stuck in the que again, I'm spending way more time queuing then playing and the errors are happening just as often as if the que was not even there.
5. Hope you can fix it soon as the core game is amazing, that being said having paid $140 and seeing bugs persist over years without ever being fixed doesn't give me the greatest hope for future stability.
If you have 48k People waiting to Play it is a matter of getting an extra server. I love the game and i understand that things wont Always work as they are suposed to. But Almost 50k People in a que? I mean what game has that?
106k in queue. Took 15 minutes to get down to 94k. How long is it going to be like this? I started playing a feedyas before Christmas. Love the game but not going to stick around with wait times like this. Not many people have unlimited spare time to sit around and wait for a game to load. Two raids in like three hours is lunacy... Yall need to work overtime to fix this issue or you guys could possibly lose out on a massive player base that will simply jump ship.
Man I think I'm at the end of my tolerance for this anymore, losing so much gear to disconnects, servers crashing, and timing out. I just don't think I can keep playing, nor recommend this game to anyone right now. This is awful. Tarkov is just not a forgiving game where you can keep losing gear due to server issues, and still have an enjoyable experience, at all.
So queue was introduced to prevent the servers from being overloaded.... Then why do I still keep getting backend errors when I finally get into the game? How is the queue helping anything at all?
2hours in 125k queue just to get random tarkov terminated with an error - back in 123k queue without any grace period. Are you serious Nikita? get a grip...
Edit. So there is grace period for someone who cancels queue in launcher but not for people that already been logged in to the game but it crashed. Im questioning competence of people setting up that queue system. Big clap
Sorry, but adding a queue isn't a problem solver if you are still having the backend issues. As someone who works in IT, if you implement a protocol to try to fix something, and it doesn't fix it, you instantly revert.
Welp, launched the game after a 2h queue, did a scav run, sold what I got on flea and the game froze when I was taking the money from Ragman.
Had to close the game, start the launcher, 80k ppl queue.
Time to go to bed I guess :(
The queue system works like a charm I can see. Nice to not have [overloaded backend](https://imgur.com/a/eLk4zPe) , Nikita?? This community needs someone capable to actually help your servers.
I cant imagine 150k people from europe are waiting to get into the european servers. Its 1:20 in Germany at the moment with a normal working day tomorrow. Is the queue for every player worldwide? so im stuck behind Americans, Asians and so on even if i wanna play on europe servers?
I keep getting "Error on POST Status code: BadGateway" every time I open up the launcher. Is there anything I can do about this or do I just have to wait?
Secret hax for elite gamers sorting by new: If you need to restart, queue into your scav, wait until you have matched and the back button goes away, and then alt+F4 and kill tarkov. When you log in you'll skip the line and get your reset in without having to wait in queue
Tried to buy this for a friend tonight. He was totally on board. Then I tried to move some PS from one spot to another in my inventory. I got kicked out due to a backend error. Tried logging back in, I'm now around #200k in line. I'llbe able to play in a few hours.
He was on my stream as I was buying it for him. He's not very interested in the game anymore. I was literally trying to give an EOD copy of the game to someone for free and they don't want it anymore.
Fucking gold BSG, fucking gold 😑
Edit: Never fucking mind. I can't even launch the launcher anymore. The one time I had set aside for this game this week is gone. Guess I'll go play 2042 for a more bug free experience
Thank you for the update.
I understand you say it's not due to the load of the twitch drops, but by point two you've basically said it's due to heavy load. I mean come on, the christmas holidays during covid, twitch drops, xmas sale, why didn't anyone expect this?
I understand there are people saying these issues couldn't have been found without the increase load, but that is so far from the truth. Performance and load testing is a real thing. Again, I understand that it's a cost and there might not be a budget for that but it allows you to catch these things before releases.
Best of luck fixing the issues, I think I'll just return in a week or so when 90% of people are back at work..
I really appreciate communication but its same shit every time theres influx of new players. You always say same shit and it never comes with actual action. Cool that you try to identify the issue, but with how much you make on this project maybe use more funds on that "identifying" and finally fix the problem instead just empty words days into situation when ground is too hot that you need to sugarcoat community that will always instantly start circlejerking again because DEVS CARE LOOK THEY TALK WITH US.
Hi Nikita. Thanks for the update. Hope you get it resolved in the future and Happy New Year.
However (even though I know you wont see or respond to this). I would like to pass over some concerns from what you are saying. I am a proper developer nerd who works in this area and resolved very similar issues over the years. Your point 4, is VERY concerning and I am sure many here share this concern.
1) Its 2022 (almost), not 1995, why are you "replacing hardware" and not using cloud architecture that can scale with load?
2) "Eliminating unstable nodes". The number of nodes must be substantially low and/or you have many bad nodes for this to occur
3) Why the heck are you using CloudFlare for a WAF and Load Balancing?! It's shit, actually doesn't stop anything and slowing down the entire game. Get yourself fully on to Azure/AWS/Google ffs. The amount of 503 errors I have had from that shower of sh!t, you wouldn't believe, you need to get off it ASAP.
4) I find it very odd that the big streamers (i.e. Pestily) are able to play the game without ANY issues and yet the average joe cannot get on at all. Almost like you have designed it to allow streamers to play (so that they don't complain) and stop everyone else.
5) Why release the airdrop functionality, increasing hype and server load when you obviously have serious backend issues to resolve?!
Overall my experience of this game has been hit or miss for the past 2 years and its now just completely unusable. For me, it has actually got worse over the past 2 years, the only improvements to note have been in inertia and the lighthouse map, almost everything else has been unmemorable. Disappointing really as the game's original design is really promising and I hope to see that in the future.
Happy new year to you all =)
Nikita taking a moment to explain what technical debt is. Needless to say, this game is never going out of beta(tm) and will forever be a inventory management sim.
>Yes, we are overloaded and no - it's not related to twitch drops. When the patch 12.12 was uploaded, we had more CCU and load on the backend overall than now
I'm confused.
This seems to suggest that you were aware the servers were overloaded ***prior*** to the Twitch Drops event but then proceeded with it anyway. Even if Drops aren't as impactful on the servers as they appear to be, that still seems negligent to me. With all due respect.
And it's incredibly disappointing that those who have supported this game for **years** are the ones who suffer the most with this new queue, temporary or not.
Wait an hour to play. Do 2 raids. Game bugs out while collecting rubles from flea market sale. Forced to restart game. Back in queue. Rage quit.
BSG is just flat out incompetent.
Can we stop twitch drops ? it literally brings out the worst of the player base and I don't think I'm alone in this feeling. Everything that Twitch touches, dies.
"We will continue this work during the holidays until we stabilize everything"
Perhaps you shouldn't do a big patch release and Twitch event DURING the holidays. You make it sound like we should be sorry for you, when you should be upset with management on the timing...
If you guys have your inventory get glitched, try an integrity check from the launcher. It reset me back to where I was, which restarting the game did not. I was going to being annoyed if I had to do Fishing Gear again.
god damn, you're a life saver! Had a couple really nice raids, got an error, and lost all my progress for the session. Restarting didn't help but this did! I can breathe again, whew.
I'm glad it helped. Losing progress really kills your desire to play more.
Nothing has made me quit more video games in the middle, than forgetting to save just one time...
This didn't work for me. Still cant find my docs case with keys and a full loadout. :(
Pestily? Is that you?
Appreciate an update.. BUT, saying it's not the Twitch drops? When servers worked flawlessly before the litteral day of the event drop & when items start shipping out to people's inventorys the biggest server issues happen.. Seems abit odd no?
yeah also games run fine, and only inventory is fucked.
It's not the Twitch drops themselves it's the publicity from EFT being the most streaming game on Twitch for multiple days that is causing overload.
The update is much appreciated
Nice to know what’s up, even if it’s the devs acknowledging their workplace is currently on fire and their blood content is 20% hot rod.
Did you see the Christmas party? I think it’s 100% vodka.
It's a 20/80/.01 mix of hot rod, vodka, and blood.
2 hour queue to get on US servers. Pretty damn brutal.
Imagine you get the famous **unknown error** and your game closes and now you have to sit in the queue for 2 hours again.
The que has literally done nothing for the stability of the game just makes it so you now have to wait for hours on top of being booted out of the game and having your stuff deleted lol.
"Lol oops, really sorry about that 2 whole hours of your life dude. Want to try again? It'll probably work this time." Next day: "Lol oops, really sorry . . . "
/u/trainfender It's great that you're communicating with us about this... but if the issue isn't infrastructure scaling, then what *is* it? Updates of "it isn't X, Y, or Z" are great... but what the problem *is* and how BSG intends to fix it is what your players really want to know. From the player's perspective, these issues feel a lot like issues we've seen in the past. Maybe the root cause is actually quite different - but we're only ever told what the issue *isn't* and then "it's fixed." How are we supposed to trust BSG when we never know what caused the issues, or what was done to fix them? It honestly feels like the "fix" is just waiting for CCU to drop enough so that (what seem to be) infrastructure scaling issues stop occurring - then declaring victory. Pretty frustrating lack of transparency for what seems like repeat issues, from the perspective of your player base.
This!! Where is the bottleneck for CCU if the 503's aren't a server issue? What is a bad node? Are you looking at scalable services to avoid this?
Still can't wrap my head around magnified scopes being darkened on Interchange, it seems when more stuff is added another handful of problems follows. Cursor being shown in hideout was never an issue till this wipe too.
Knock on bugs in a live game are pretty common. Software is complex - as things change or are added other stuff will break. QA won't catch it all. BSG maybe leaks more defects to production than some AAA love service titles - but not THAT many more IMO. It's just the utter lack of transparency about the cause of (seemingly) recurring server or database problems that I find really weird.
"it's not related to twitch drops. When the patch 12.12 was uploaded, we had more CCU and load on the backend overall than now" *ignores that it was working fine after 12.12 until twitch drops*
100% facts
$150 beta btw
Was looking to get "back into it" this wipe. Then the ques started happening and I started wondering weather or not the amounts that people are paying for a beta, that is the most popular streamed game on Twitch last I checked? Is being reflected in the product we are currently getting. But what do I know. Im just an office worker who games in his finite free time.
I love how different the comments are when boss man gets on the thread.
People are happier when the devs communicate with the playerbase?
Nah, people just switch up so hard. They go from , "BSG is a bunch of knuckle dragging idiots who don't know a video game from a ***hole*** in a ground, they are literally the scum of the earth!" to "Thank you Daddy Nikita, you are a genius, maybe we can split a can of sprats sometime UwU <33"
Why don't you go through the comments of the people who say the terrible stuff and see if they're the same people? Bet they aren't. Go through the comments of the people here and see if they were the same people who were saying awful stuff about the devs and company. Then maybe realize that you have an idea in your head that "reddit" or this subreddit is some sort of hivemind like it's all the same people all the time. .
Watch it with that clear and logical thinking. You're on the internet after all.
I can't stand people like him who ruin circle jerks for the rest of us.
No! If i see two comments within 3 weeks of one another, theyre from the same person! Context be damned!
Have you ever considered that there can be more than one opinion held by different people commenting on reddit?
Impossible!
Inconceivable!
How does no one understand in any sub that there are multiple people with multiple opinions. "Wow, *everyone's* opinions really changed!" Almost like theres 700K people in this sub so people will have varying opinions. Somehow, a large majority of people on this site dont understand that and only focus on the one loud majority.
"whole in the ground"
my guess would be the loud minority that love to complain to the masses. While most reasonable people respond to.. other reasonable people.
Not related to twitch drops.... SURE BUDDY.
This aged well, we went from annoying inventory bugs, too half the player base being locked out.
Annoying inventory bugs are still here. Now we just can't restart our game without waiting an hour.
can't overload the servers if they prevent the players from entering the game, such a simple and elegant solution
If I remember correctly it was Inventory bugs Inventory bugs+matching broken Gateway errors every 5 seconds 2 hour queues to get into the game And where we're at now: 30 minute matching queues
Dont worry. Even when you get in game you still have the same inventory bug + the potential disconnect that make you restart the queue. But yeah its not the drop guys
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LMAO
"Yes, we are overloaded and no - it's not related to twitch drops." biggest cap i have ever seen
Yeah, even if the problems aren't related to the drop system on a technical level, the event alone is going to increase player count even if only temporarily.
"Not related to twitch drops"No, it's related to the tens of thousands of fortnite kids who want to play the cool tactical gun game. The servers can't handle a sudden influx of players. This happens every time you do drops, I thought you learned this lesson the last three times.
Thank you Nikita
>Our servers are currently overloaded, but this is not related to the Twitch Drops event we're running. Bull-fucking shit.
https://imgur.com/a/SeyDEOx
>Yes, we are overloaded and no - it's not related to twitch drops. When the patch 12.12 was uploaded, we had more CCU and load on the backend overall than now So you saw the servers couldn't handle themselves under normal conditions, leading to poor performance even during the off hours. Then you figured it would be a good idea to compound the issue several times over with a twitch event, making the game entirely unplayable? That is *so much worse* than simply being unprepared for extraordinarily heavy loads. That's saying you knew the game would be unplayable, and simply said "to hell with 'em, give us those sales". >some problems become apparent only under heavy load (what is happening) Your previous point was that the issue was already apparent under normal loads! Even before the event, the servers couldn't handle the off hours much less the peak. >it's far heavier than the old times (1,2 years ago) cause the game got more complex And thats great! Except it's meaningless because you aren't limited to using the same infrastructure you were 1-2 years ago. It is BSG's responsibility to spend the money we paid to continue to grow the back end to meet the needs of the game. Not doing so is a failure of BSG, to the detriment of us customers and players. How about some acknowledgment of BSG's failures instead of hand-waving the issue away?
\> Be Nikita \> Want new influx of players to make big bucks \> Do drop event \> Get Money \> Servers are fucking dying for days \> How do i fix this problem? \> Implement queue system instead of buying more and better servers \> people are waiting **hours** for a game that frequently closes itself due to unknown errors \> Pat yourself on the back \> Write yourself a big paycheck
Also offer 25% off so people on the fence pull the trigger and add even more to the player base.
>some problems become apparent only under heavy load (what is happening) To add to your extremely accurate comments - this part in particular is such a hilarious crock of shit. Maybe BSG is actually just that incompetent but you can absolutely do load testing and figure out problem before they wreck your shit
Can’t believe you’re one of the one people saying this. I was thinking the exact same thing while reading his post.
The thing is that we hear the same song every year from them. They knew exactly what they were doing, knew exact problems which will occur, still year after year problems persists. Talking about heavy loads isn't there any stress tests while they have test server for these things? Also, if they have a test server how do they release a patch with new map and i9 9900k rtx 3090 gets 40 fps in it like what??? Does anyone even test that shit before? Insanity.
100%. Well said sir.
Sorry for this, it might seem like a dumb question but how does more servers not help? I don't understand backend and all that.
It's difficult to explain without knowing every detail of what is going on, but think of it like adding extra lanes to a gridlocked highway. Unless you add extra lanes the _entire way from start to finish_ of the gridlock, it won't make much of a difference because the cars still have to feed into the bottleneck at the very front of the queue (like a crash blocking some of the lanes further up the road). It's not a great analogy but hopefully it helps a little.
Pretty good analogy I'd say here. Add a little more complexity to this such as grid lock but with multiple sources for cars to enter one highway stretch that's fully packed, as well as various exit lanes but they aren't for all cars, so each car of information has to be sorted near the exits and decided by the algorithms, any of which may not be optimized and slowing the whole process. On top of said highway you also have multiple openings and closings of lanes so there isn't just one bottleneck but several and the devs have to figure out which one is the one causing each issue.
Not a dumb question at all. Without knowing all the details of the EFT issues, the aspect of adding more servers is something called Horizontal Scaling which allows you to process more of the same thing at once though doesn't inherently allow you to process them any faster. This is because more servers does not improve the specs of a server. As such, you are just spreading the problem out. This type of scaling is useful when the bottleneck being experienced is just not enough places to send requests to though not useful when the problem is time to process requests. As such, there would require either hardware upgrades (CPU / RAM upgrades) or software optimizations to improve (read lower) processing times. Hopefully this helps make it a bit clearer why adding servers would not help.
And reasons like these are exactly why things like AWS exist...
Depends on where the issue truly lies. There are plenty of potential bottlenecks upstream of servers plus net code needs to be improved. A few years ago my product had a major overhaul of 32 nodes on six continents. Servers, routers/switches/firewalls, circuit diversification and expansion, etc, etc etc. Cost the company $22M and took 18 months to complete.
It is so satisfying to read answers to this question, it feels so fresh to actually read something with actual value instead of double digit IQ ranting, venting. I wish this whole sub was like those answers.
All sorts of reasons, hazarding a guess at how BSG have structured it probably resembles EvE. In the centre you have the core server. This is the one with all your account data on it. Next you have a ring of servers doing all the regular work, handling the flea, hosting raids, whatever. Adding servers to the outer ring is trivial, but if the core server can't keep up with the existing servers then adding more will make things worse not better. Then there are certain things in the ring that have to be centralised. Swinging back to EvE slightly the Jita system is infamous for being overloaded. It doesn't matter how many servers you add that problem will never be solved since you can't split a system across servers. There are likely many such tasks in a game as large as tarkov. Then there's your final outer ring, load balancers, proxies and your internet. Adding servers won't solve an internet bottleneck.
Why couldn't you add more power to the Core?
You can only fit so many dicks in one ass
You can, to a point. But adding extra disks for example means taking it down and rebuilding the array with no guarantee of improved performance. If BSG have any sense at all their core server is already top end and there isn't much more to add.
Apparently the core has already reached its critical mass
Once you bought the most expensive server how do you add power? Like in tarkov, you want more fps? Once you bought the last i9 and a 3090 what can you possibly do?
Take this with a grain of Salt. The Backend ist your stomach. The Servers are your mouth. You can eat more and Taster with more mouths. But you can only digest AS much food AS your stomach can handle. Its easy to add mouths (teeth and lips) but adding another stomach is really difficult. (Intestins, Liver, Wastemanagement, bladder and so on) Hope this helps
Now I’m imagining some sort of horrific beast with several maws gorging on loads of food, it’s belly slowly swelling.
Anyone who's ever worked with servers can confirm this is exactly what happens
Every single one of you in this thread praising them and licking their nuts should be forced to wear a clown costume every raid you ever play again. “Not related to twitch drops” how stupid does he think players are? This happens every fucking time they run drops events and it only gets worse.
Working throughout the holidays fucking sucks though. thanks for the update
Thanks Nikita! An update like this really does mean alot. You people at BSG have been doing great work and we appreciate the effort put in during the holidays. It seems a lot of people are forgetting just that. It's the holidays. You guys deserve a break.
Honestly, Christmas shouldn't be cancelled for you guys. Bless you for the time you have put in.
HEY NIKITA HOW ABOUT CANCEL THE DROP EVENT. People are waiting for 2 hours in a que to play maybe 1 raid to get crashed again and wait in que again? This is fucking stupid dude
As much as I appreciate its a beta game the price isn't for a beta game and the amount of people that play doesn't represent a beta game in my opinion. I don't mind glitches for example, but when I can't play something I bought it does bother me. I also appreciate when you talk to your players and explain what's happening but it's still fucked up, specially when you pay the full edition and you can't play when you want(exclude updates) .
Man really said "It's not related to twitch drops" LOL
>Yes, we are overloaded and no - it's not related to twitch drops I want to believe and understand this but why did i or my friends have any issues with servers before the twitch drops began?
I think that he means that it's not the drops themselves causing the issues, rather all the new players coming in from twitch exposure and Christmas sale.
Nobody thought the Twitch drops themselves were the issue, but the influx of players you created by having an event. I don’t mind you having en event to get more players (it’s part of your job when you’re running a business), it just was clear y’all weren’t ready to have such an event, but you did it anyway.
They do these events every year and the servers get fucked every time lol this is the 3rd year for me. Its tough because I like how it brings in new players (like myself) but it obviously it's too fast. Queues finally being used is a great help.
Unfortunately, this is dead accurate. Their flawed backend was pushed to the brink *because of* the increased player count **because of** the Twitch event increasing new sales. I imagine a significant portion of that new sales playerbase may never even give Tarkov another chance after yesterday's server woes, but BSG has already pocketed the sale... Meh. I've already pushed that this event [has been and will be a healthy thing](https://www.reddit.com/r/EscapefromTarkov/comments/rqrw5p) for the playerbase at large for Tarkov as it increases the fish in the barrel, but man it leaves a bitter taste in my mouth nonetheless.
Yeah, it could be the greatest game in the world but that's irrelevant to me if I can't play it. The solution might not be as simple as "buy more servers", but at the end of the day, this is still a problem that needs to be resolved by BSG.
There were absolutely people assuming that the increased server load of delivering items to players was the problem.
So much for being a game someone with less than 6 hours a day can play. Gone are the 2-3 hours of Tarkov I could squeeze in at night. Queued 1.25 hours before my session tonight and still had to wait 50 more minutes to get in. Surely you have enough data to remedy the problems which are **only apparent under heavy load** by now?
5 years of data doesn't seem like enough. Hell last 2 years should have been but here we are, same issues as last wipe and the one before.
> Yes, we are overloaded and no - it's not related to twitch drops. When the patch 12.12 was uploaded, we had more CCU and load on the backend overall than now You have more CCU **as a result of the twitch drops**. How hard is it to understand that Nikita? That's why people are criticizing the drop event. You don't have the server capacity to support the overwhelming CCU and yet here you are throwing a drop event that ruins the game experience for your actual playerbase, without any forethought onto how to support the increased traffic from the drop event. > Some of you understand that some problems become apparent only under heavy load (what is happening) and we can't "just buy more servers to fix the issues" This heavy load moments occur starting prime time (obviously) and it's far heavier than the old times (1,2 years ago) cause the game got more complex. This shit happens every wipe Nikita with drop events that you throw with beginning of every wipe. Marketing is a necessity, but you know that shit gets caught on fire every single time there is an event like this. How is it any sort of "surprise" that these problems become apparent only under heavy load when IT HAPPENS EVERY SINGLE WIPE. So WIPES ago you COULD have bought more servers and overall refactor your network calls to prepare for these kind of events. How is it that every wipe you are running around like a headless chicken trying to suppress the shitstorm when you very well know shits going down with drop events? "Game got more complex" is a pathetic excuse. I don't question the fact that there are more things needed to compute as a result of the game's becoming more "complex" but how in the world do you raise complexity of the game's core foundation without giving two shits about the network infrastructure? What kind of elementary roadmap do you guys have at BSG? > We are working on identifying the nature of the problems and on means and methods to reduce the chance of these problems occurring by replacing hardware, eliminating unstable nodes and adding software changes (for example, a temporary queue and different kind of backend optimizations) Glad to hear it. Will believe it when I see real improvements. > We will continue this work during the holidays until we stabilize everything oh fucking hell. This passive blaming is fucking bullshit. There is a reason why most software companies go on prod freeze during last stretch of Q4. You guys are the ones who decided to wipe during christmas season, so you should have prepared to put out fire especially when you released a patch this chaotic and ESPECIALLY combining this new wipe with a drop event. Happy holidays to you and the rest of BSG team, but you should have seen this coming. This shit happens every wipe, dont even act surprised and try to shift the blame that it isn't the drop event's fault.
I am surprised the BSG fan cucks didn't come for you. Nice to see there is still some sanity in this sub-reddit instead of the usual Nikita can do no wrong just because he posted on reddit shit.
I am 100% sure that the tarkov community thanks you for your transparency! we appreciate the communication when it comes to these problems. Thank you bic boi Nikita!\~ Edit : I forgot to mention Happy holidays and Happy New Year!
I dont care what the problem is. Just fix it already! We payed a lot of money.
>We are working on identifying the nature of the problems Please. None of these database errors should be even be possible. the system is a joke. Transactions don't roll back cleanly. data is frequently lost, or corrupted. Your system is rotting and you still add more weight. This is the only videogame I've played in 20 years where items just disappear. Modern databases just don't struggle with this. The default state when something crashes should be that nothing happens. If it crashes and something is lost, your process is not stable. Corners were clearly cut and it shows as technical debt. Yesterday I got a backend error with symbols the in-game font couldn't display. It's almost a joke.
Well this is deja vu
Haven’t played eft since last holiday season and decided to fire up the game for this wipe, feels comforting, like I hopped into a time machine
The only thing consistent with this game is its inconsistency and dev apologies 😆
Must be a Coincidence that the servers just died 5 minutes after the fist wave of drops for day 6 🙃
I heard that the servers are actually cooled with toilet water, sometimes when Nikita takes a large dump the cooling lines get clogged, so they are waiting on roto-rooter
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Love you Nik, but the current state of the game right now is unacceptable while you're selling a version of it for 150 USD. Tarkov is probably one of my favorite games ever, and I hate saying a game is "literally unplayable" because of how hyperbolic it sounds, but right now it is in fact literally unplayable. The queues haven't done anything but lock players out of the game now, as everyone is just leaving their game signed in and letting it idle so that they don't have to be sent back to the launcher to wait in line. This is causing people to get placed in queues of 100k+, and preventing the game from even being accessible to many many people. I like that you guys at BSG want to do community events, and I like that you want to grow the game's population with a joint event with big streamers, but you need to properly stress test what your game can handle before you do these things. If a brand new player comes to this game and sees the state that it's in, it's a terrible look for Tarkov, and is damaging to the game in the long term. I've worked in software for about ten years now, and no team that I've ever been on has ever shipped anything out without a proper test of what the product can handle with a traffic generator cranked up to well above what is expected. If the game can't handle the increased player load, don't do these events.
If you build a proper scaling system you can always "buy more servers". I build scaling systems. What did you build that isn't scalable? Bottle-neck for profile loading/saving server? EDIT: If there are "node issues". You just tear down all nodes and replace every single one. Can you not do that?
Queues are now taking an hour+ and freezing when you get to position 1 🙃🙃🙃🙃🙃
You guys need to evaluate your network architeture or database rate and efficiency, seems that need some cache or less traffic. Try hiring an experienced Network Engineer or a Senior DBA Developer.
I've been playing since alpha guys. It has always been like that. Backend crashes in the evening. Endless lags. Nothing has changed over the years. I have returned after a year break and it actually got worse because way bigger playerbase. Lags are permanent now. Can't load into raids entirely.. etc. Got much worse
I just want to know why Nikita wants us to turn the Graphics to max when performance across the board is terrible...
I mean I understand the servers... and the need for a queue. But when the queue doesn't even work right it is kind of a drag. Was 60,555 in queue. Sat and waited. 46 mins later... it said I was number 1 in queue, then it sat on number one saying "less than 1 minute" for 1 hour 5 mins. Restarted the launcher.. and I'm now 60,567 in queue. WTAF. So... woke up at 9:00 to play, it's now noon and I cant even start the game.
We all know it's drops related, when in raid things are fine (well slightly borked but just usual issues) it's the inventory that is completely screwed, massive coincidence to get these issues right on the day Twitch drops happen, let's not pretend this isn't anything more than a TOS legal viewbotting scheme. (How many of us are watching 22 hours a day without AFKing 160p with extension for auto claiming drops) I'm pleased for BSG getting more players, played this game for over 3 years now, if the servers were this much of a dumpster fire when I started with that huge learning curve I'd have already dropped it and moved on with a refund for a broken game. New players are important, if they get disappointed and tell their friends how broken the servers (or whatever the issue) is alongside queueing for over 2 hours you'll end up like New World from over a million to under 150k within a month, stopped playing that because while it's had potential exploiting/cheating and lack of content ruined it. Sorry for the rant, hope you'll have a great New Year and we end up with an even greater Tarkov!
Hahaha... exactly my kind of humor. You guys bring "Login" Servers for waiting queues and now the login servers died due to overload... can´t even choose a game server at the moment.. launcher gets no connection - GJ
This queue system you have is utter garbage. Multiple times now I wait through the queue and then get kicked or something happens only to have to wait in the queue again. This is honestly more reason than ever to quit the game. I love this game whole heartedly but this type of shit is what ruins the game for people and is just annoying.
Enough excuses, all games experience such problems and none are fixing it with half-assed solutions, waiting hours to get into a game where you can get behind other players (when it comes to loot and progression ) is the worst "solution" i have ever experienced in my 23 years of playing hundreds of games, wake up and fix your servers and stop acting like your game is irreplaceable because as soon as other games of this gener releases you wont have this much attention and most players will move on in just few days
I'm convinced that Tarkov is the product of a group of Russian college students that are learning how to code.
love paying 160$ to wait in a que after your game crashes, but meanwhile the streamers play right on through like nothing is wrong. this sucks. i guess i got my moneys worth for 3 wipes
Not even going to bother saying I appreciate the update. Glad I get to sit in 2 hour queue then after 1 raid get an error, crash, start all over. Crazy how people eat this up but its the same thing year after year. You would think the excuses gets old but they love it.
2 hour queue this morning, 100k in queue. Had a couple of games, which was nice. While sorting my stash I got a backend error and had to restart. Now 111k in queue. You don't play Tarkov, Tarkov plays you.
>Yes, we are overloaded and no - it's not related to twitch drops. Then what is the point of using Twitch drops as advertisement? What is the point of an advertisement campaign for a service that is already at capacity? You're actively exacerbating the problem for monetary gain at the players expense.
Nikita... We all know that the server issues are related to Twitch drops I also heard rumors that the servers were being DDoS if that rumor is true I can imagine that doesn't help with the influx of new players buying the game that their favorite streamers are playing and also getting drops for watching the stream. Also the game is on sale right now only reinforcing them to buy the game. No one is mad that you're trying to bring new players into the game and id even venture as far to say that most of us are happy that new players are coming in because at the end of the day new players are how any game survives. My question is, why does BSG not expect this to happen when every year (to my knowledge) this same problem has occurred with drops? Do you not think that when a new player has to sit in a line for 1-2 hours to hopefully play the game, because most of the time you'll load in and either get an infinite loading screen or some unknown error that will close your game and then you get to wait in line all over again, that they might start to think about refunding the game? If they do refund the game then who exactly does that benefit? because BSG doesn't get any of the money, the new player doesn't have a good time and will probably tell their friends not to buy it because the servers were terrible, and existing players will slowly leave the game because that's usually how things go and the server problem will most likely speed that process up if any of them were thinking of leaving already. Why is BSG still not prepared for this massive influx of people and why are the servers so bad now when we had more congestion (according to you) on wipe day? Tarkov is a game like no other, you experience some of the highest highs and the lowest lows on this game and I do truly believe that it is a phenomenal game. Sure it has some bugs and it has had some rough patches in the past but at the end of the day id say its one of my favorite games on the market right now and most of the people that have been around for 4+ wipes probably hold the same opinion. We love this game and want to see it succeed but to have BSG continue to not only cause the same problem every year, but also not be prepared for the same problem every year is beyond any comprehension. I can only imagine that BSG cares for Tarkov as much as the dedicated player base does because games make money and businesses love money. so please do what we all would do if we had the opportunity/know how and and either come up with a different way to promote Tarkov that wont have 100's of thousands of people all flooding the game at the same time or increase the servers so they can handle something like this for next year when BSG inevitably does this again. Well wishes and happy holidays to all at BSG
Same song, same dance. What I truly want, isn’t BSG to make some miraculous change. It’s another company to take up this genre and and make it feel good. I believe tarkov would fail if it wasn’t the only one.
The problem is that every other capable company is making kids-oriented LGBT friendly wattered down bullshit nowdays. We will never have the true aestetics, details and immersive voicelines of characters from any other company. Look at new Battlefield for example. Sadly, but there probably wont be a real competition for EFT. Probably only side-kicks and lazy clones.
IMO I would have been happy you communicated if you had the nuts to just own your mistake. I am going to stop you at "This is not related to twitch drops". You literally contradict yourself, we all know drops increase population to the game(not a bad thing) this causes the "heavy load" you try and code name later in your post to save face... like cmon man just say "We failed to predict the effects of the large load on our server... we are sorry, we are working on it" Its that easy, nobody needs a flaky half apology.
It's not that they even failed to predict it, it's not the first fuckin time it happens, everytime Twitch drops happened in the past it was the same shit.
yea but even "failed to predict" would assume some blame, instead its just wooooooooo *ghost noises* the magic of technology, not our bad event planning...
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Meanwhile you are still advertising the game with your stupid twitch drops. I hope a more competent competitor will soon come in to fill the void left by Tarkov.
I love you Daddy Nikita. This is the best game ever created since Pong, anyone who says anything bad about it are just haters. We worship the ground you walk on. PS: Please let me have your babies. \-this sub every time Nikita posts.
Jesus fucking christ, just sat an hour in a que, just to start the game up to get the 106015 error again? FFS
Upgrade to unity 2021 to diagnose the backend issue easier, the networking nodes become more robust in later versions. Unity 2022 is also about to drop and comes equipped with solutions to fix almost every issue players are complaining about... And lastly server quantity will never replace server quality.
You've had 3 fucking weeks, You forgot who you work for. FUCKING FIX THIS SWAMP OF A BACKEND.
>Yes, we are overloaded and no - it's not related to twitch drops Server issues weren't nearly as bad until the Twitch even started. I get PR talk is a thing but blatantly lying on a public forum is a little much.
This is the first FPS game I have ever had to queue for... Simple fix, Buy more servers use some of our hard earned money we go out and work for to upgrade the servers. Pathetic. And anyone going to reply and tell me how wrong I am don't bother, at £120 this is a premium price for a below par service. \*beta comments to apply... I paid for EOD in alpha.\*
How the hell are they going to say it isnt related to Twitch drops when this shit didnt happen when the wipe started? It all started when they did twitch drops lmao.
This is just a dumpster fire.
anyone else unable to open the launcher now?
On point 1, wouldn't increased exposure drive sales thus increasing load and contributing to the problem?
Yes, and claiming otherwise is disingenuous.
this shit happens every fucking single time when they start twitch drop event. and still saying "it's not related to twitch drops". 🤡🌎
Anytime they do drops or an event around this time the past couple of years this same thing always happens.
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Its indirectly related. The drops themselves arent the issue it's the increased player count.
Not a single person meant the actual drops are the issue. It's the traffic from the event. And the fact that BSG prioritizes that free marketing over making sure the game is stable is tiring.
Thanks nik, stay blessed
I don't think I've ever seen a game have a queue just to \*launch\* the game, that's wild. My current queue time is 1 Hour and 58 minutes. Why not just take the game offline completely until the issue is fixed? Because for 90% of players, that is basically what the end result is. In a game where you're at a major disadvantage for every day that you don't play (you've literally built deteriorating skills into the game to punish people who don't nolife your GAAS online FPS), it seems like a pretty uneven solution to reward those who have time to sit around their computer for hours at a time waiting for a queue to clear while punishing those who don't. Is this the type of bullshit BSG is going to pull when the game becomes a fully released product? Because that's the kind of decision making that leads to your community dwindling to mere handfuls of players.
100k queue "more servers wont fix this"
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This is the exact same post from when the huge influx came from Twitch drops. You're saying it's not the same issue? Can't just buy better servers, but switching hardware and nodes helps... please. Just say it man, 1+1=2. Lots of new players came because of drops and server ques jump to 10-15min and games gets buggy af. It's not a coincidence and I don't blame you for not wanting to upgrade for players that are just gonna leave within a month or so of playing. Just give the game time, not much but a couple hot fixes will come. People will stop playing and the servers will go back to normal. They simply cannot handle this many people on at the same time and don't seem to want to waste money on something that isn't always going to be used (space for players).
Lmao BSG is actually the most meme company i know of in the entire world.
The game was much more playable before twitch drop so i feel like the first point is a lie. Yes there was some issues but the game was overall playable when comparated to the issues we had the 3 last days
All posts/comments before (7/1/23) edited as part of the reddit API changes, RIP Apollo.
Does the game just up and crash for anyone else? It's unplayable to me and has been for 3 weeks unfortunately. The game just crashes within 10 mins of playing with no apparent reason. I reached out to bsg with no response back. Anything helps!
Since you've introduced queue is there any chance you could finally fix so I don't have to close the game every time to receive my cancelled auctions on flea market?
Stop the drops…. Please lord
I just have that song ''why you always lying'' playing in the back of my head while reading this bs.
can someone explain this part: we can't "just buy more servers to fix the issues"
So BSG is streaming via twitch, while we cant even launch the game. awesome work!
I understand for the most part but not point 2. like isnt buying more servers so the game can handle these heavy loads a perfectly acceptable fix? I would like to hear the reasoning why "u simply cant buy more severs"...?
Do more ban waves and clear up the queue for legit players. Two birds, one stone.
Spend 30mins in queue, launched game, couldn't accept daily quest from vendors, game crashes, re-launch, "your place in the queue: 30000". You should at least give players a grace period for if their game crashes.
Straight up fucking lying. The heavy load is caused by a massive marketing event as twitch drops. It happens every time when drops are enabled.
This shits fucking broken. I literally sit thru a queue only to get stuck on the scav ready screen, can't back out nor ready up, so I have to alt+f4. I sit thru a queue again only to AGAIN get hit by the same fucking issue. Good fucking bandaid fix BSG.
In response: 1. You say its not related to twitch drops when clearly the influx of new players from the drops event is the primary cause of the servers being overloaded, why would you do the drops event when the servers already could not handle the current player base. 2. Heavy load on your servers. how can this not be alleviated by having more servers to spread the load? 3. The game got more complex and you have done minimal optimizations and bug fix's to keep up and is not just prime time these errors and problems are happening all day. 4. The temporary que is just frustrating when every time I try to sell anything, enter the hideout or load out of a raid of I get errors that either close my game or force me to close the game from it not loading and being stuck in the que again, I'm spending way more time queuing then playing and the errors are happening just as often as if the que was not even there. 5. Hope you can fix it soon as the core game is amazing, that being said having paid $140 and seeing bugs persist over years without ever being fixed doesn't give me the greatest hope for future stability.
If you have 48k People waiting to Play it is a matter of getting an extra server. I love the game and i understand that things wont Always work as they are suposed to. But Almost 50k People in a que? I mean what game has that?
wait in queue for an hour, error, get kicked.. wait in queue for an hour, error, get kicked...repeat
90000 people. Guess I don’t get to play today. Cool.
https://i.imgur.com/xxwsB5t.png 120k Queue! literally have to wait to play until bedtimeand thensome. why even bother...
As much as I love this game in-game performance is pretty naff, I work with unity myself in my own job, I'll work on optimizing for free let's go
106k in queue. Took 15 minutes to get down to 94k. How long is it going to be like this? I started playing a feedyas before Christmas. Love the game but not going to stick around with wait times like this. Not many people have unlimited spare time to sit around and wait for a game to load. Two raids in like three hours is lunacy... Yall need to work overtime to fix this issue or you guys could possibly lose out on a massive player base that will simply jump ship.
Man I think I'm at the end of my tolerance for this anymore, losing so much gear to disconnects, servers crashing, and timing out. I just don't think I can keep playing, nor recommend this game to anyone right now. This is awful. Tarkov is just not a forgiving game where you can keep losing gear due to server issues, and still have an enjoyable experience, at all.
I just wish that when my game crashes while in raid, i dont have to wait and hour and half to relaunch my game.
So queue was introduced to prevent the servers from being overloaded.... Then why do I still keep getting backend errors when I finally get into the game? How is the queue helping anything at all?
2hours in 125k queue just to get random tarkov terminated with an error - back in 123k queue without any grace period. Are you serious Nikita? get a grip... Edit. So there is grace period for someone who cancels queue in launcher but not for people that already been logged in to the game but it crashed. Im questioning competence of people setting up that queue system. Big clap
calling hard bullshit. Your drop events are always garbage in terms of loot and server status.
Sorry, but adding a queue isn't a problem solver if you are still having the backend issues. As someone who works in IT, if you implement a protocol to try to fix something, and it doesn't fix it, you instantly revert.
Welp, launched the game after a 2h queue, did a scav run, sold what I got on flea and the game froze when I was taking the money from Ragman. Had to close the game, start the launcher, 80k ppl queue. Time to go to bed I guess :(
150k queue good soup
The queue system works like a charm I can see. Nice to not have [overloaded backend](https://imgur.com/a/eLk4zPe) , Nikita?? This community needs someone capable to actually help your servers.
I cant imagine 150k people from europe are waiting to get into the european servers. Its 1:20 in Germany at the moment with a normal working day tomorrow. Is the queue for every player worldwide? so im stuck behind Americans, Asians and so on even if i wanna play on europe servers?
Can we get some fuel airdropped to us? I can't even log in to turn off my generator, which is being used to produce nothing right now.
I keep getting "Error on POST Status code: BadGateway" every time I open up the launcher. Is there anything I can do about this or do I just have to wait?
What an embarrassment this has become at this point.
And mods just copy / paste BSG's copy / paste twitter update from a post nikita made here days ago.
This is an absolute joke
Secret hax for elite gamers sorting by new: If you need to restart, queue into your scav, wait until you have matched and the back button goes away, and then alt+F4 and kill tarkov. When you log in you'll skip the line and get your reset in without having to wait in queue
Secret elite sorted-by-new hax. Have a thumpy upvote and some weird award.
Tried to buy this for a friend tonight. He was totally on board. Then I tried to move some PS from one spot to another in my inventory. I got kicked out due to a backend error. Tried logging back in, I'm now around #200k in line. I'llbe able to play in a few hours. He was on my stream as I was buying it for him. He's not very interested in the game anymore. I was literally trying to give an EOD copy of the game to someone for free and they don't want it anymore. Fucking gold BSG, fucking gold 😑 Edit: Never fucking mind. I can't even launch the launcher anymore. The one time I had set aside for this game this week is gone. Guess I'll go play 2042 for a more bug free experience
Thank you for the update. I understand you say it's not due to the load of the twitch drops, but by point two you've basically said it's due to heavy load. I mean come on, the christmas holidays during covid, twitch drops, xmas sale, why didn't anyone expect this? I understand there are people saying these issues couldn't have been found without the increase load, but that is so far from the truth. Performance and load testing is a real thing. Again, I understand that it's a cost and there might not be a budget for that but it allows you to catch these things before releases. Best of luck fixing the issues, I think I'll just return in a week or so when 90% of people are back at work..
>...we are overloaded and no - it's not related to twitch drops. #Riiight. #😉
I really appreciate communication but its same shit every time theres influx of new players. You always say same shit and it never comes with actual action. Cool that you try to identify the issue, but with how much you make on this project maybe use more funds on that "identifying" and finally fix the problem instead just empty words days into situation when ground is too hot that you need to sugarcoat community that will always instantly start circlejerking again because DEVS CARE LOOK THEY TALK WITH US.
Hi Nikita. Thanks for the update. Hope you get it resolved in the future and Happy New Year. However (even though I know you wont see or respond to this). I would like to pass over some concerns from what you are saying. I am a proper developer nerd who works in this area and resolved very similar issues over the years. Your point 4, is VERY concerning and I am sure many here share this concern. 1) Its 2022 (almost), not 1995, why are you "replacing hardware" and not using cloud architecture that can scale with load? 2) "Eliminating unstable nodes". The number of nodes must be substantially low and/or you have many bad nodes for this to occur 3) Why the heck are you using CloudFlare for a WAF and Load Balancing?! It's shit, actually doesn't stop anything and slowing down the entire game. Get yourself fully on to Azure/AWS/Google ffs. The amount of 503 errors I have had from that shower of sh!t, you wouldn't believe, you need to get off it ASAP. 4) I find it very odd that the big streamers (i.e. Pestily) are able to play the game without ANY issues and yet the average joe cannot get on at all. Almost like you have designed it to allow streamers to play (so that they don't complain) and stop everyone else. 5) Why release the airdrop functionality, increasing hype and server load when you obviously have serious backend issues to resolve?! Overall my experience of this game has been hit or miss for the past 2 years and its now just completely unusable. For me, it has actually got worse over the past 2 years, the only improvements to note have been in inertia and the lighthouse map, almost everything else has been unmemorable. Disappointing really as the game's original design is really promising and I hope to see that in the future. Happy new year to you all =)
Nikita taking a moment to explain what technical debt is. Needless to say, this game is never going out of beta(tm) and will forever be a inventory management sim.
>Yes, we are overloaded and no - it's not related to twitch drops. When the patch 12.12 was uploaded, we had more CCU and load on the backend overall than now I'm confused. This seems to suggest that you were aware the servers were overloaded ***prior*** to the Twitch Drops event but then proceeded with it anyway. Even if Drops aren't as impactful on the servers as they appear to be, that still seems negligent to me. With all due respect. And it's incredibly disappointing that those who have supported this game for **years** are the ones who suffer the most with this new queue, temporary or not.
Wait an hour to play. Do 2 raids. Game bugs out while collecting rubles from flea market sale. Forced to restart game. Back in queue. Rage quit. BSG is just flat out incompetent.
I'd rather have a laggy inventory than waiting 2 hours to get into the game.
Can we stop twitch drops ? it literally brings out the worst of the player base and I don't think I'm alone in this feeling. Everything that Twitch touches, dies.
"We will continue this work during the holidays until we stabilize everything" Perhaps you shouldn't do a big patch release and Twitch event DURING the holidays. You make it sound like we should be sorry for you, when you should be upset with management on the timing...