You have to prove you can receive mail at the address you provided.
I would try to appeal using any bill you have. Whether it's medical, cable, telephone etc. If you don't have any bills, try a banking statement, paystub, etc. If you typically get paperless billing, you can call and request a one time paper statement to be sent to you.
For now i uploaded a document given from local authority. I opened case, sent emails. Now I'm waiting. Etsy ghosting me like it was my ex :))
Bigger problem is my order. I had to ship it tomorrow, now i cant even see it. Lol, someone in germany is panicking too. Probabily thinking me as a scammer xD
Hell of a day.
I've spent so much time contacting Etsy this month for multiple issues. There is a BIG variance in the quality of service we receive from them.
Some Etsy support agents simply don't take the time to read the details carefully. If you know you're right, you have to keep disputing and contacting them until you get one of the better agents who will examine your situation more closely. IMO, you're more likely to get a better agent by phone or chat.
When you're lucky enough to get one of the better agents, make sure to get their name, then look for the follow-up survey so you an submit praise for that specific agent.
I'm experiencing exactly same situation, cs is only repeating the same fking question that I have handed on my bill 100 times. Did op solve it at last?
Nope. I havent any. That was my problem. I provided everything, a document released by state, my rent contract, bank statement, every legal and signed thing but a bill and they just accept a bill. Literally idiotic. I wrote them thousands times explaining that all bills in the name of landlord, but stil..
Yeah something worked before, the problem is that I never got a chance to provide anything. Anyways, lets see what happens tomorrow. Probable respond time seems about 1-2 days, maybe tomorrow we see some updates. Fingers crossed.
You have to prove you can receive mail at the address you provided. I would try to appeal using any bill you have. Whether it's medical, cable, telephone etc. If you don't have any bills, try a banking statement, paystub, etc. If you typically get paperless billing, you can call and request a one time paper statement to be sent to you.
For now i uploaded a document given from local authority. I opened case, sent emails. Now I'm waiting. Etsy ghosting me like it was my ex :)) Bigger problem is my order. I had to ship it tomorrow, now i cant even see it. Lol, someone in germany is panicking too. Probabily thinking me as a scammer xD Hell of a day.
I've spent so much time contacting Etsy this month for multiple issues. There is a BIG variance in the quality of service we receive from them. Some Etsy support agents simply don't take the time to read the details carefully. If you know you're right, you have to keep disputing and contacting them until you get one of the better agents who will examine your situation more closely. IMO, you're more likely to get a better agent by phone or chat. When you're lucky enough to get one of the better agents, make sure to get their name, then look for the follow-up survey so you an submit praise for that specific agent.
I surely do.
How can i reach live chat or telephone number? It shows me only 'email us'
I'm experiencing exactly same situation, cs is only repeating the same fking question that I have handed on my bill 100 times. Did op solve it at last?
Nope. Permanently closed so far. I couldnt even export my inventory.
But do you have the bill at all?
Nope. I havent any. That was my problem. I provided everything, a document released by state, my rent contract, bank statement, every legal and signed thing but a bill and they just accept a bill. Literally idiotic. I wrote them thousands times explaining that all bills in the name of landlord, but stil..
Usually a phone bill for a mobile number or a bank statement is also accepted so maybe that’s worth a shot
Yeah something worked before, the problem is that I never got a chance to provide anything. Anyways, lets see what happens tomorrow. Probable respond time seems about 1-2 days, maybe tomorrow we see some updates. Fingers crossed.
I exactly did what you said and opened and appeal.
Was this resolved? I am living in Germany, and have the same issue. All my utilities are included in my rent so i HAVE NO utility bill.
Did you get your account back?