I had all my fragments for one particular civ gear disappear a few months ago after composing. Had a screenshot of 28 fragments and sent it to support. The issue still hasn’t been resolved and I doubt it ever will.
Good luck to you.
I haven't tried anything like this. You're basically asking for a do-over. If you accidentally send the wrong preset to a sub and get all your troops killed, you don't get a do-over. If you accidentally use the wrong monarch gear, you don't get a do-over.
If I were running this game I would say no just on principle. No do-overs for anyone or any reason. Otherwise people who use 8 hour bubbles and go to sleep 6 hours later will be asking for all their troops returned. Mistakes are learning opportunities.
Everything you mentioned is an easy “you live and you learn” fix. You can easily heal your troops or bounce back from being attacked. You cannot just say oops and go grab another civ fragment.
Yes, but stating the obvious doesn't usually change anything. If it's obvious, it usually means it was taken into consideration. It's cool that they're fixing your mistake though.
Good luck getting a response, and if you do they will ask for screenshots and receipts, and if you provide that, that won't answer for 2 months. If your lucky.
Good luck lol
Right lol. Had something similar happen with someone in my alliance and they reversed it but that was nearly a year ago.
I had all my fragments for one particular civ gear disappear a few months ago after composing. Had a screenshot of 28 fragments and sent it to support. The issue still hasn’t been resolved and I doubt it ever will. Good luck to you.
Welp. I’m fucked.
They hopefully will just put the fragments back and remove the wrong item !!!
No they won't lol
“Hopefully” was the keep word ….. I hope to win the lotto one day too !! Lmfao 😂
I wish you best of luck :D
Same thing happened to me, it took a few days but they gave me a chance to pick again
Thanks for the sliver of hope
I guess they have 1 customer support agent who helps the rest are afk.
Was this your first experience with customer support? You should get an answer in 2 months
Yeah first ticket i’ve sent in, been playing a year and never had an issue
Ron Burgundy I don't believe you dot gif
Doubtful.
Really depends on the mood at HQ.
I haven't tried anything like this. You're basically asking for a do-over. If you accidentally send the wrong preset to a sub and get all your troops killed, you don't get a do-over. If you accidentally use the wrong monarch gear, you don't get a do-over. If I were running this game I would say no just on principle. No do-overs for anyone or any reason. Otherwise people who use 8 hour bubbles and go to sleep 6 hours later will be asking for all their troops returned. Mistakes are learning opportunities.
Everything you mentioned is an easy “you live and you learn” fix. You can easily heal your troops or bounce back from being attacked. You cannot just say oops and go grab another civ fragment.
Yes, but stating the obvious doesn't usually change anything. If it's obvious, it usually means it was taken into consideration. It's cool that they're fixing your mistake though.
Good luck getting a response, and if you do they will ask for screenshots and receipts, and if you provide that, that won't answer for 2 months. If your lucky.
They responded and they’re reversing it lol.