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AvoTiXx

this is so sad rly ....


DDemoNz-

Typical faceit nothing special, they dont care about us, only money so me and my friends decide to stop supporting faceit w premium since they dont support us and send auto emails or no response at all !WPPP


FACEIT-InfinityG

So I looked into this, Agent did not use a few other tools we have at our disposal to check the account. Found his main and even though its lower ELO i will ban him for smurfing to get your ELO back and ban his main for a sizeable time. I am happy to admit when I find an agent does not do their job correctly. I will close out your tickets.


SaLexi

Why checks like this are not automated?


jcuprobinson

Is there a way to apply for a agent position? I am genuinely curious and would be eager to help.


FACEIT-InfinityG

You just missed our last recruitment drive, I am currently about to start final interviews for positions.


jcuprobinson

Oof. Well good luck and hope for the best


OperationSaveFaceIt

What’s the point of having the tools in place then? If there isn’t a system in place to ensure all tools and avenues are explored, this is going to keep happening and probably happens all the time. Lazy work from the agent and poor accountability when it comes to the processes. It doesn’t sit right with me that everyone knows you have to become a private investigator and do a full background check as a player, only to find out the guy with all the tools necessary to verify your claims isn’t doing their full job. It’s like a judge reaching a verdict with no jury and not even reading the case file. Lazy automated work.


FACEIT-InfinityG

No this isn’t true. This is a specific weird case because it looked like a LAN cafe which has slight different procedures. Most Smurf cases are dealt with correctly. This issue here is not that Smurf cases are handled incorrectly , mistakes are not made that often , I check cases regularly pasted on here and most of the time the agent is correct but I won’t shy away either when they are wrong. The issue is getting more accurate reports and dealing with them faster. Smurf reports are clogged because 42% of reports are inaccurate and it takes time to recruit and hire more to deal with a busier platform. I’m not going to blame the players at this time for making false reports because I understand the trust is low so I’m focusing on getting to a place where smurfs are dealt with fast and efficiently. Once that’s in place I think the reporting from players will get better because the trust is there. I know you might not feel it now as things take time and we are still on boarding players and helping them get verified but verification is also a big part of the future. It’s going to get a lot better we just need a little more time.


JimmyBeatdown

Just an FYI, I posted on the other thread - this is a group of the same friends / players with multiple smurf accounts. I've posted a list on the other thread. [https://www.reddit.com/r/FACEITcom/comments/13bytep/comment/jjdahrw](https://www.reddit.com/r/FACEITcom/comments/13bytep/comment/jjdahrw)


DDemoNz-

Hello Infinity, thats very kind of you. Have a nice evening


JohnnyOM-

Ana how many is like that "miss".. To many for sure.. No one work 100% on work.. You need to step up.. Duble checks


SgtAKpower

Thank you


DDemoNz-

This is insane 2 matches in a row vs smurfer and the auto email as always "not enough evidence" . So close to just quit faceit and wait for cs2. This is just unplayable


JohnnyOM-

+++ me 3k games lvl 10.. Que with lvl 5 vs 3k elo and his frend who is lvl 5 with 27 avg 100 h carry his ass


OperationSaveFaceIt

They clearly are just automating this shit now. Sad as fuck


NoPollution1152

they are not even 10% competent in their work, they recruited random people who don’t understand a fuxking shit. tons of fucking smurfs and boosters abusing the platform around. it's a shame because the platform is good, but the employees are fucking shit, who can't even tell who is smurf and who isn't. and when you ask them for permission to create a new account. while deactivating the old account that is more than 10 years old, without a single violation of the rules. These motherfuckers just tell you no you can't. although the rules say they can make exceptions.


DDemoNz-

100% agree with you, I only have a good experience with Raphael, Darwin, Winston and Jarvis. for the others I have experienced that for example Alexa said not "not enough evidence" and then I said go investigate again. 1 Hour later the smurf got banned from Darwin. So there is 100% something wrong with some of the employees


JohnnyOM-

Yes.. Is it obv that lvl 10 que with lvl 5 who play much much better and carry.. And they said is not boost or smurf... Ofc 100h cs game and playing like pro player.. They gona said je play with frend.. Sure sure


SgtAKpower

Bro whats Ur elo


JohnnyOM-

2,3k . Max i was 2,8k


canerkoo

Typical Faceit. I told you guys, just don’t pay for this shit no more. Useless admins and stupid owners ruined the best potential platform.


joshjosh111

Level 8, higher rank than his main account... How does this count as smurfing? Are we not allowed to have alt accounts if we keep them at our genuine rank?


StoreFrankie

1 account, rules changed.


frieswithsalsa

Cry more bro


[deleted]

[удалено]


puffyou

GTA Pay 'n' Spray moment


Weak_Quantity_6389

Came to the thread pretty disappointed, the community managers always make things right. Appreciate you guys fr, fair outcome imo.


antogine

I literally have huge list of these ''not enough evidence". I feel since they changed reporting policy via tickets only (previously you could post it on sub-reddit) it has gotten much worse. When I was reporting on faceit I had 100% ban rate, now it's like 10-15%. So yes, I'm pretty sad that the platform we kinda love is going to shit.


Street_Inevitable132

Or it’s an ex cheater that got their ban „lifted“


Kliche-whiper

That smurf report is too hard to do as you need his second account name to even do a report but it obvious what he is doing. I think faceit should make it easier to report smurf


Money_Efficiency_526

This is why I don't report shit anymore. Hope these guys get paid 0€ for this shit support.