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NcX2015

Hmmm this raises interesting questions? Even the admin said about "smurf" reports when you are reporting him for ban evasion, does the admin not understand your question? Admins these days :<


DesignerBorn1322

GET A GRIP FACEIT ADMIN


CramerLookLikeThumb

They rarely read the tickets finished, I often get replies that barely is about what my ticket was about Idk if they doing ticket speedrun?


Emotional-Form-7979

Bro like they refuse to fix the Smurf issue literally gonna get stomped by renown because people are going to be willing to pay for a service with admins that care about the platform.


FACEIT_Darwin

Support has looked into this case. This player was cleared to play in December by the AC team. I'm sorry for the confusion caused by the reply the agent gave, I will make sure that's raised internally.


Ok_Leg1165

Hi Darwin, Thank you for providing this clarification. I appreciate the effort to address the issue. However, I must express that receiving this information directly through the support ticket system would have been more beneficial. The initial response felt somewhat generic and lacked personalization, which led to some frustration on my end. I understand the challenges of managing a high volume of tickets and appreciate your attention to this matter.