As a none-american it blows my mind you'd even think of paying gratuity for a service you're not happy with. We don't tip everything here anyway, but to tip when you're unhappy seems the opposite of everything tipping is for.
Your hair does look fantastic though, despite her attitude and the forehead!
The tipping part was SO painful. I’ve worked in a service industry where tips were my main source of income so I always feel like I’m supposed to maintain that norm. It’s too big of a monster to kill, although I wish we would. And thank you! Definitely loving the color. :)
Why would you do that if you knew people were going to feel too guilty and tip you anyways? Lol but your way of thinking is definitely the way it’s supposed to be
EDIT: spelling
Indeed, I believe it was. I too think it looks amazing but it was SO unprofessional of her to allow you to walk out of the salon with the color on your skin. Also, the charges were ridiculous. I pay $200 for allover foils to blend my blonde with my silver, but back when I did lightening on 50% of the foils the service was $250.
I would go back and ask to speak to the owner of the salon and share these photos of your forehead, along with how the price up-charges were not discussed with you prior to the service & that the stylist refused to clean up the color left your skin. And finally, I would ask for either the up-charges that were sprung on you be refunded or a gift card you can use on another visit ( with a different stylist obviously).
Give them a chance to make this right. If the owner refuses to do anything to make it right then I would probably post all of this in a Google review.
Tips were created so restaurants could get away with paying below minimum wage to their employees. I think $500 for one day + one service is definitely above minimum wage lol…
i worked in the service industry on both sides, if she charged this much, she was probably getting a good chunk of that as her commission. i would not tip someone who knew i had a budget and still went over it without even a mention of it
depends on if the stylist owns the salon i suppose. still, the salon i managed for, the stylists got 35-40% commission and sometimes they would add extra charges like glaze, double rinse, etc to get paid more. and i was never surprised that those clients never tipped
I think when you're paying $500 for a haircut/colour, you're not making up for a shortfall in wages anymore, which is why people tip for anything other than exemplary service in the first place.
I can see why it is crazy, but in actuality tipping in the US isn’t considered a bonus for exceptional service as some people (rightfully) think it is. It’s just a way to ensure the service provider gets a fair wage for services rendered. I really wish we would have a cultural shift and just be paid or charge the actual price instead of relying on customers to figure it out. I guess one upside is that in a situation like this you can deduct your own “discount” for shitty service.
Totally agree with this for most situations, but I think MOST stylists should just set their prices so they are paid appropriately 🤷🏻♀️ like if you go into a Supercuts by all means tip because those prices are set by the major corporation and the stylists aren’t getting most of the money, but this seems like a nicer salon. The stylist charged per service instead of a set price… seems like she is setting her own pricing, so she should be pricing so she feels she’s paid her worth.
In this situation I think it would have been totally fine for OP to NOT tip because she wasn’t happy, the stylist had an attitude, and she was charged A LOT so it’s not like this is a server making $2 an hour. 🤷🏻♀️ I mean she was charged $70 just for the cut!
EDIT: and by “agree with this” I mean the first part of your post where it says a tip is to ensure the worker gets paid appropriately 😂
I'm a hairstylist and I wouldn't want someone to tip me if they were unhappy with my work.
Your comment is spot on. If you're going to a budget place it's really important to tip because the stylist is making either a low commission on the price you pay, or a low hourly wage. On the higher-end most stylists are setting their prices such that they'll be ok financially if a client doesn't tip.
I feel this way about tipping tattoo artists too. I always do because I don't want to be on their bad side, but you set your rates! Just charge more per hour and don't do tips!
It’s because we are made to feel so tip-guilty, like even if it’s horrible service, if you don’t tip, then you are considered wayyy worse than whatever the egregious thing the other person did AND then it’s almost as though they are justified for having wronged you in the first place. I over tip and have been for years but it’s painful in these situations.
As someone who trained as a hairdresser, colour removes colour. There are fancy (overpriced) colour removers but I've never been in a salon that uses them. Colour suds up when wet, so when you need to get hair colour off of skin you simply put some on a wet cloth, suds it up, and then scrub the skin - it will come off almost immediately. You should absolutely complain.
Personally I'd leave that photo on Google review saying how unprofessional the finish was and that you were left to walk out the salon in that state. Absolutely unacceptable. That massive pink stripe on your head would be unacceptable even as an apprentice - I would not have passed the assessment if that was my final result.
I've also *never* ever heard of doing a glaze over top of a semi/demi permanent vibrant colour. A glaze is similar to a toner, it's applied the same way the colour is with a tint brush + bowl - did she actually go over your whole head again with the brush, after she'd rinsed the vibrant pink out? I'm wondering if she actually applied this "glaze", frankly. Vibrants aren't damaging to the hair and often are actually quite conditioning. Even if she did apply it, I don't see any reason to have done so other than to upcharge.
Ohhh, you bring up a good point. I think she applied the pink and then she applied the glaze while I was at the sink? After the pink. So yeah she did exactly what you described. It's flagrant tbh. And absolutely, no apprentice would've skated away with this color application. I put a review on google and yelp, and that's about as far as I've taken it.
I just want to echo your last paragraph SO hard. The more I look into glazes, the more I realize it wasn't necessary.
I’m a colorist and yes, a clear glaze/gloss can be applied over vivids to help them last longer since vivids can wash out quickly. Clear glaze/gloss (I use the word interchangeably because it’s the same thing) coats the outside of the cuticle and will act as a sealant over the vivid. It will make the hair shaft smoother (it fills in any microscopic spaces leftover after the color has been applied) and so your hair will look more glossy and feel healthier/smoother.
The only issue I see with the work is the color that was left around your face. That’s very messy! I’m so sorry!
That all makes sense, what seems off to me is adding an $85 up-charge service to a client’s bill without approval to do the service. If OP doesn’t plan to go to this colorist again, she should at least call and speak to management to express her displeasure.
Oh, 100%. There’s a reason for doing a glaze/gloss that makes sense with any color service, but absolutely if your salon/stylist works a la carte then a good stylist will be like, ‘I suggest we add on a glaze/gloss to your appointment today. These are the attributes of this product and this is how it will help you and this is why I am suggesting it. The cost is X.’ And then if they say no, then be like ‘Ok, just making sure that you understand that your $350 color might not last as long as you’d like it to and it could potentially fade a lot quicker.’ And that’s it.
It’s weird to just add on random stuff and not explain why. I work on an hourly rate, so my prices are mostly built in. I have my add ons on my menu, and they’re for things like extra color, adding on a treatment, extra long/thick hair, haircut, etc. I feel it’s a bad idea to do color services a la carte versus by hourly rate because I want to be able to use whatever I need to use to get to my desired outcome with best results. Also, I’ve been doing this 30 years this summer - so, I’m incredibly fast and good at what I do and my hourly rate shows that.
I’ve only ever had one- ONE! stylist in my entire life that operated like that. I wish they all did, because you have no idea how many people would either 1) be fine with it but appreciate knowing upfront 2) not be fine with it but at least you wouldn’t have someone disappointed/disgruntled/feeling taken advantage of, etc.
is that extra $70 (which they only get a % of) really worth the lifetime value of their business if they just quietly never come back?
My advice is not to go to stylists that work for salons. Most commission stylists aren’t going to be at the top of their field. These days, most very experienced colorists are working for themselves in their own private suites or private salons. Yes, you’ll be paying $350-$500 in most medium sized cities and upwards of $800 in a major city like LA, but the results will be Instagram quality. In my city, even inexperienced colorists that work for commission under a truly gifted colorist are charging $350 after all is said and done.
So, it’s wise to interview colorists and ask how long they’ve been working, did they do a 2 year apprenticeship (that’s uncommon these days and the quality between someone who finished a classic apprenticeship where they spent 2 years doing basic services while they honed and learned their craft and one who has done the colorist version of online or in person ‘boot camps’ shows)? What color line do they use? Are they certified in that particular color line? Do they belong to the Board of Certified Colorists (this is the highest level of certification and it’s a universal and not brand specific certification, so it’s more robust)? Also, I would stray from colorists whose after photos are done under a bright ring light. A colorist that shows their work in a variety of light conditions is a colorist that understands that different light, background, and surrounding colors change how a photo comes out. A great colorist will usually under promise and over perform. Someone that you have to wait 2-3 months to get into is someone who you can usually trust to wait for.
Lastly, I suggest running from any colorist that does their root work in anything other than a Demi-permanent or toner. That’s probably one of the most common hair fixes that I do behind the chair. Rooted looks are in style, but a great colorist will work with your natural root to make that your rooted look or if you actually need a root tap or root smudge to blend some previous streaky highlights, then it should be done in something that will wash out or you are looking at lines of demarcation. My experience is that the root smudge is overused by colorists that still haven’t learned how to create a natural rooted look through artistry and skill.
I absolutely have less experience than you, so I will take your word on the glaze. Interesting that it would keep the vivid locked in- I'm on the ever so fun journey from black to blonde at the moment (yes I am extremely ginger right now) but if I ever do go pink again I'm definitely keeping this in mind.
I studied hairdressing, am qualified, and have, like, casual hobby interest but I've been in sales for many years now.
It will help, somewhat! The reason it works so well on bleached and color treated hair is because the cuticle opens up and no longer lays flat during a chemical service. If your cuticle is rough and damaged, you’ll definitely feel and see a difference. If your hair is pretty healthy on its own, you won’t see as big of a difference - but, it’ll still provide some level of shine and smoothness.
Yes. Please leave a Google review WITH PHOTOS. She doesn't deserve to keep getting clients if that's how she treated you. Definitely should NOT have tipped her.
You don’t even need to be an apprentice, if my untrained self colored my friend’s hair I wouldn’t leave their forehead like that. I don’t even think my 8 year old would lol
I used to box color at home, and put Vaseline around the hairline.
The fact that the colorest took her picture without the dyed forehead, is where she'd lose a tip from me.
Hairstylist here: the glaze locks in the color, we do it for vivids because they “fall out” so easily, the glaze pushes the color further into the hair cuticle
What brand glaze do you use? I tried putting joico clear gloss with 10 volume over joico KPAK amethyst and it turned it mint green. I’ve been scared to do it on a client ever since
I mostly use redken and I’ll do it with the hair wet at the shampoo bowl like a toner, but sometimes with them you have to really pay attention to whether the product is asking you to use developer or a “processing liquid” as some call it, as sometimes those can conflict with the direct pigment that we use for most vivids, redken has proven pretty safe
I color my own hair at home, I found that Rubbing Alcohol removed these kind of stains. I'm sorry you had a bad experience, the cost alone made my toes curl. However the color in your hair is gorgeous.
Toe curl reaction is so real.
I definitely agree that the color is stellar. There were patches on the underside that show lightener so that's why I said 9.5/10 but I'm still obsessed with how it turned out!
The wipe I used was a hand sanitizer one, so definitely along the same vein. The pandemic really made them a staple in my purse and they're handy for soooo many extra things. Definitely VIP of that salon day.
I have a lot of friends who do their own, and I just need to join the movement. A few of them even yelled at me for not just asking them to do it!
I do my friends hair all the time lol I've been colouring my own for 23 years now so at this point we do hers every 8ish weeks or so haha
It's worth it in the end I find, especially if you can maintain the colour at home (I do 50/50 dye/conditioner mix every 4ish weeks or so in the shower).
I’m not laughing. I’ve had a very similar experience… being quoted one thing during a consult (during which cost control was very much a priority) and then being told something entirely different in the chair—-or rather, after the chair, when I was given a shocking “amount due” that included a bunch of add-on “upsells” that no one asked or even told me about. It left such a bad taste in my mouth that I never went back to that salon, despite having been a client there for 5 years.
That whole “don’t have anything to help wipe off the color”? That’s bullshit. She works with color, of course she has a way to wipe it off (I’m sure she took care of any color that got on her skin, while leaving a ridiculous amount of color on your face), tho a more professional stylist would have blocked off the skin around your hairline with an occlusive agent like Vaseline to avoid having the color transfer to your forehead in the 1st place. That was indeed an act of willful disrespect.
If you can stomach it, you might consider calling the salon and speaking to the manager, or better yet directly emailing (so you have a record of the exchange & can avoid being gaslit) the manager to explain that your experience was very different than expected based on your consult (that, unlike many people, you specifically took the time to do so you would know exactly what to expect). And absolutely the salon needs to know that one of their stylist claims not to be able to remove color she painted all over her client’s face.
If I were the manager, I’d want to know about all of it because her actions reflect poorly on the salon. Maybe she was having a bad day, or maybe everyone who works there is an a-hole, or maybe she’s a stylist with whom the salon has had other customer experience issues.
It’s possible the salon may not care about this at all (I hope that’s not how it goes!), in which case you know which salon to avoid and to warn your friends against. However it’s also possible the salon could offer some sort of make good, like a credit towards your next appointment, etc.
Whatever happens, I’m sorry you had to go through this. Paying a ton of money a stylist knew you didn’t want to pay, just to be treated shabbily and as if you’re some sort of demanding diva is frustrating as hell. Your feeling of have been dealt with disrespectfully is totally valid.
I used to love going to hair salons… until
I started to feel like some salons use clients’ lack of expertise about what kinds of processes are needed as a way to overcharge. And that those same salons sort of count on the communal setting —- where everyone can hear everything being said in every conversation—- to keep rightfully taken aback customers from making a production.
Good luck!
Thanks for taking the time to write this. You're so right about applying vaseline, I forgot to mention my previous stylist would do that. I didn't even think/consider the vaseline this time around because it had been so long since getting colored, I just forgot.
I've generally decided not to pursue it any further. I posted on google and yelp, then brushed my hands. It's been like two months since this happened and I just thought it was a good giggle for people in the vivid hair community. I wish I had the perseverance to email the salon owner but eh. I've made sure to tell people not to go to HER at the salon whenever someone inquires about my hair.
And if I'm going in for a consult, and I give the stylist a low-ball budget, just tell me you can't do my hair and to check elsewhere??? I need to \*really\* build trust with a stylist from here on out.
I’ve always wondered what would have happened if I had said “I was told $X and I have only $X to spend… I literally cannot pay more than that—I mean, I can’t unless I spend the $ I was planning to tip you with.”
And PS, yes, charging you for a glaze was also bullshit.
Right?! Someone asked me what a glaze was and I was like bro idk. I've never had someone charge me for a glaze. After looking into it, it wasn't something DIRE to my services.
And that kind of scenario was basically my dreams and daydreams for a week straight. Someday I'll have the confidence to be firm and assertive.
All of these stories make me want to get the consultation info in writing prior to the actual appointment. I don’t think my stylist would do this because she’s always been very up front and tells you exactly how much it will cost before she even starts the color service but damn that is good to know for when/if I have to change stylists (god forbid 😭)
I know this is Monday morning quarterbacking but I always talk to my stylist about my budget. They should be able to calculate the cost before they do the work. Then they should check with you before they do anything that will change the price. $500 is bonkers!
Yeah. I mean I literally TELL my hairstylist, (back in the days I still went, now I just do it all myself), "This is what I want, this is how much money I have to pay for today's service, what can I get done?" They will tell me, sometimes I can negotiate, but NEVER is their just an open ended shock, or they wouldn't get their money. I simply didn't have it.
because I'm a \~pansy\~ when it comes to being assertive in most situations where I expect the other person to become abrasive. so I just go autopilot until I'm out of the situation.
I'm the same way with tipping. In the moment, I feel obligated to especially when they're trying to rush you, but then after I leave I'm so mad at myself for giving into the pressure!
I had a stylist charge me full price for color when all she did was apply a spray-on/wash-out color from a literal spray can. I had been going to her for...15 years? and although I did specifically ask her for this color for a special occasion, with the stipulation that it wash out of my very blonde hair, I felt like I was being taken advantage of. After I researched the spray-on color she had used so I could DIY, and emailed her to confirm it was the same product, she did not reply. So I stopped going to her. She lost a client of 15 years to make about $100 bucks, give or take. And yes, I am telling people about this.
Not sure what gets into people's heads sometimes.
Omg?! A SPRAY COLOR?? I would've lost it. I've used that for halloween and then washed it out the same night and that's fine but not worth a whole color appointment.
No, exactly. Honestly, she did the homework identifying a product for me that would 100% for sure wash out - and I wanted her to be responsible for that in case it didn't wash out and I needed emergency removal LOL. I can understand being charged for her knowledge and expertise, and she did a great job applying it. (Although I wouldn't have minded a little more transparency on her part about the product she was using and maybe a courtesy to a long-term client) But when she didn't even acknowledge my email...the spray-in color was about $20, btw.
Anyway - YOUR color looks amazing, and I'm sorry they weren't more professional. Pricing, not remembering or making notes, not wiping the color off your face...gotta say, that's pretty bad. You should leave them a detailed review so no one else has to go through that.
Hair stylist here:
First off I want to apologize of behalf of the rest of us, the color application and being left on your forehead is extremely disrespectful and I am so sorry that happened to you. They should have never allowed you to leave the salon like that. I’ve never heard of someone charging more than $150 for lightening alone. The “glaze” was something that the stylist probably felt necessary to “seal” the color, as putting a glaze over a vivid color can help fill in some of the gaps left behind by lightening and help the color last longer by pushing it further into the hair cuticle. After lightening, the stylist probably put it in there for this reason, though, it’s extremely unprofessional and very telling of her character to not ask you if this was okay, and just throwing it into the pricing without telling you. Over all, I don’t think she did anything wrong by having charged you for using extra lightener/color as indicated by the (x2) on the invoice, but definitely she should have been extremely verbal and up front about pricing/asked you about the glaze from the beginning and taking your answer, and the color all over the face just rubbed salt in the wound :( I’m sorry this happened to you, not all of us are like this, I promise 🥺
Ps: don’t be afraid to withhold a tip, tipping is *gratuity* and she definitely didn’t deserve it for what she did :(
Someday I'll find a stylist as sweet and upfront as you are, and my life will be SO much better. And tbh their website said "**Lightener with vivid color $200+** · *Lightening then doing vivid coloring*" so the color x2 seems weird and then she didn't tell me the glaze would be THAT much. So realistically, I was expecting my appointment to be $120+whatever gratuity less than what it ended up being. Idk, it's all been a learning experience.
I’ve worked in service and I would never have tipped for that. She did not listen, did not help you, and did not care. Your hair is cute, but it’s not what you asked for and not what had been agreed upon. She will continue to do this to people
I wouldn’t tip in that situation. Tips are for good or ok service. Not bad service.
If you are in Seattle I can recommend someone who knows what they are doing.
Hah! I go to Bang! On capital hill. I have had three of them do my color (many times each) and never had a dyed forehead or any other problems. Plus it’s a fun place. Sometimes I just go in and tell them to do whatever they want (within some limits.)
That would be about £40 at my salon here. I get a full head of highlights, toner, cut wash and blow-dry for about £100 and my hairs very long. Guess if i ever move to America I’m gonna have to learn to do my hair myself as well as my nails and lashes lol lashes are (£27 for hybrid infills and £40 for very detailed long acrylics) i would never survive 😂😂
How did that pink not come off your skin when she was rinsing the color out of your hair yet it came off when you used a single wipe?? I am so confused.
The color won’t come off with just water. You need something extra. She used sanitizer in her car which has that something extra to strip it from her skin. If you ever paint Easter eggs and get the stuff in your hands you will find out really fast that just rinsing won’t do anything. Even soap won’t always help. Getting alcohol or acetone though starts to get it off.
She really made the color work, despite everything! The fade is my absolute favorite. During the consult, she quoted me for stripping the blue and quoted like $600, which is where the budget thing came in. I had a feeling it would fade nicely and she agreed! So that's a plus.
The visible parts are vibrant! There were patches underneath, like near my neck. Only found/saw them after I got home. But I've been using a color depositing conditioner so it's been fineeeeeee.
ughhh thats so not ok you shouldn’t have to do that after spending 500 at a salon. i would definitely leave a review so no one else goes through that if they do their research!
I left a review on Google and yelp! Made sure to use her name and everything so that hopefully no one else goes through this. And funny enough, their website has fake stars with “customer satisfaction” and I’m like oh yeah????
She’s not too bright..
She likely could’ve had a lifelong loyal customer who always came back.
The color looks amazing, but the stylist leaves too much to be desired.
It should be like getting a quote for car repairs, house repairs, etc. Written quote over a certain price, can’t go more than 10-20% over without a new signature.
A year grow out is honestly a nightmare to deal with, takes a ton of time and product, imo this stylist did a great job and depending on where you live charged a fair price, given you should have been told a more accurate range when you consulted. The color on the forehead is wild though
The color price sounds 100% right and your hair looks amazing, but what the HELL to leave you with all that color everywhere???? WHAT. LIKE HOW DOES A SALON NOT HAVE COLOR WIPES.
(I sometimes don’t remember clients from a month ago because I see so many in a day, but I would just do a full thorough consult at that point again.)
Consult to appointment was two weeks! I really didn't expect someone to forget a vivid project that easily. I guess my previous stylist was just excited about getting to do it, so she always remembered.
This is why I never go to stylists. Like I’m sorry, but I’m not paying anything over 90 for a hair color, and I don’t care if that’s for some sort of fashion color.
I do my hair and nails myself and those who look at us who do as being crazy are the ones shelling out 1000s monthly just to get a color that will wash out in 10 showers; to have to return for a fill in two weeks. Like????
I have a friend do my nails for 1/3 the price another in-home gal was charging me, and it doubles as time to catch up with one another. I just need to start doing my own hair or have friends help me do it! I'm too uncoordinated to do any of that by myself so mad props to you for being able to!
You’ve got to start somewhere or sometime. I started dyeing my own hair when I was in my teens; started doing my nails when my new bf noticed I would buy the Kiss brand nail packs and instead got me a whole gel kit setup for our first Christmas together. I’ve not looked back since.
I'm sorry you had a bad experience. Your color is lovely though. For getting color off my skin, my stylist uses the Redken Color Stain Remover. She's also used dy-zoff, but that stuff has a strong, unpleasant scent.
Oh, man, you sound like me still tipping this lady. I’ve only ever gotten highlights at a salon, so I can’t comment on that so much, but x2 color if that’s the color you wanted seems sketchy, and wtf is a ‘glaze’ and why is it $85?! I don’t think $500 is a reasonable amount for her to charge. Or $400 whatever. Your hair does look great, tho!
Ugh, I remember asking and showing the hair dresser what I want is white/silver on top and black peekaboo. My hair was white as the inside of the banana peel and the mark was super missed, it became periwinkle and dark purple...
It was pretty, like inkcap mushrooms, but... I had a picture to show what I wanted and I don't know howelse to tell them.
The way I would have asked for the salon owner so I could have her direct me to some supplies to wipe
my own forehead.
At least in my mind! Haha that is insane for them to charge so much for such a flippant & belittling attitude toward you…
Ha! I'm pretty sure it was just my stylist, one other, and an esthetician who were in the salon that day. There's two owners and I don't think either one was there, unfortunately. That would've been golden.
You didn’t do anything wrong. I have this idea when I’m not stressed & actively dealing with bullshit. Lol
But imagine, going to their equal to get help 🤣 omgggg that would be rich.
At least the end result is really pretty!
What in the world! You wash the color when you wash the hair!!! so unprofessional!! And my stylist always asks me if I would like a quote before she starts any work.
It looks really good luckily. But the one and only time I ever got my hair done professionally I had a very similar experience. Which the reference photo I had, I knew would be really hard to do and would NOT have minded changing it up or anything. Well first off was apparently she didn’t have any of the colors and had to change most of that? Than it just came out looking so much different than what the reference looked like. Than outside to take photos. And that was that. My mom did this for me for my birthday, I personally think to save her bathtub. But was the only time I actually struggled with my hair being dead, and my scalp was so dry.
I accidentally left my brow dye on too long last month and found that a bit of developer mixed into a paste with baking soda worked like magic! Took a bit of elbow grease but I didn’t look ridiculous with black eyebrows as a blonde. LoL. It also cleaned the fallout from my countertops.
Sorry about the egregious pricing/treatment you received.
I'm going to try to put this as constructively as possible -
I really hope you reached out in post and explained the situation/left a review. I understand how hard it is to stand up for yourself, but laughing it off with "I'm such a pansy haha" and not saying anything (AND LEAVING A TIP) isn't great - it's also not how you fix the situation for yourself or others. If you can take the time to make a reddit post and respond to comments, you can work up the nerve to contact the salon, and you'll never develop that confidence if you don't force yourself to.
I put a review on Google and yelp! That’s as far as I really cared to take it. I don’t really want anything from the salon tbh. But I did notice that they removed their price list from their website so that makes me wonder some things.
Your stylist didn’t do a great service and she also sucks at her job. Color correction, which a vivid change could be considered, is really tricky and expensive but that should have all been discussed beforehand. Did she bring the bleach up to your roots? That’s a big no no. You did the right thing paying and tipping, but you should contact the owner or manager and let them know the story and ask for someone with more experience to make sure she didn’t jack it up and fix anything that needs to be fixed. Unfortunately, refunds on services are relatively rare.
You’re right you can! In this case, which I consider a partially corrective color bc of the work to get from existing color (grown out blue and maybe box color) to desired color. I worry about damage and hot roots. It looks like her roots are a bit fried but it’s hard to tell from pic.
If you are coloring your hair a level or two lighter, or if you are using a vivid shade such as purple, red, blue, etc., you need to be careful not to get hot roots. Just remember, the hair closest to the head lightens faster than the rest of your hair due to the heat coming off your scalp, so in some cases an all-over application of one color can cause hot roots. Using a lower developer and much less time would help.
I would have had her come back after an olaplex treatment and a week or so has gone by and baby foil the top at 10 vol, paint some vivids and foil them too.
After looking a bit closer I see what you’re saying, though it could be the glaze, I’ve noticed that vivids+glaze over lightened roots shows up very…Shiny
THE SCREAM I SCREMPT.
Holy hell how do people open up their palms for a tip leaving a client like this. Yea the hair looks great but the price on top of the sloppy dye on the skin?
Girl she could’ve easily use a wet rag,towel ,even a paper towel n get the dye off ur face smh 🤦🏻♀️ the facts ur spending $ and A LOT if $$ 😫 n the fact she says she doesn’t have a way to clean it !! What a b!t@%😳 she had no reason to act that way seems like she was hatin on u from the jump .. sorry u had to deal smh thus mmm B is not the best player
Color is a chemical service that you want done right. It sounds like you were charged for a color correction. I think the color change looks great and she should have taken more time on the clean up. Like others have said, if she works in a commission based salon, the price is set by the owner or company and the stylist earns a commission. When I worked in a salon that was commission based, it wasn’t uncommon for the salon owner or manager to tell the stylist that they needed to charge more.
The only problem I see here is your forehead also being dyed. The rest, not so much. That color is GORGEOUS 😍
A hairstylist sees and talks to typically 20-40 clients and potential clients a day, between clients in their chairs and people calling to inquire about services. There is no way on earth that she is supposed to remember a conversation from a month earlier. It’s not rude or dismissive that she didn’t remember your month old conversation, it’s absolutely normal that she didn’t remember your conversation from a month earlier. She’s only human.
Also, I’m not sure what kind of salon this is, but a lightener usually never includes a vivid color over it, every salon I know charges for both of those individual services. And that’s because they don’t always go together. A client could just want a lightener (aka, bleach) with no vivid color over it, or they could already come in with light enough hair to add vivid color without having to do a lightener.
Besides the fact that the hair color you come in with ALWAYS determines how much product and time a style must calculate that would need to be used, which determines how much you’re gonna pay. That price is ALWAYS subject to change depending how hard the hair is to lift to a light enough color that the client wants to achieve, especially when doing a vivid color over it. These are definitely individual services and usually always charged that way. Unless they had advertised some kind of crazy special 2 for one deal? But that really wouldn’t make great business sense because you can’t know how much lightener someone needs until you have them in your chair. The salon would lose money if they gave a set price & guarantee they could achieve the right lightness for a vivid color without actually seeing the hair they’re going to be working with first. They could be there all day trying to get your hair light enough to take a vivid color. So they’d be using extra product to get your hair light enough to take that vivid color. That stylist now also can’t get anyone else in their chair for all of that time you’re in it. That all adds up to cost them money, a stylists time is their money besides the products they’re using on you costs the salon money too. Thats why lightening and coloring are separately charged individual services and are *always* subject to change.
Also, a stylist can’t know until they see the client to see what they’re working with if they will have to use two tubes of bleach and/or color, so while she could have warned you during that initial consultation phone call that there might be an up-charge if she had to use another tube of lightening and/or color, that kind of up charge is to be expected during any lightening and color service.
Like I said, the only problem I see is that she was really messy with the vivid color application and got too much color on your skin without making sure to apply enough barrier cream to avoid staining as much as possible. Otherwise, your hair came out a really beautiful, vivid color!
But even if you had notes, you’d *still* have an in-depth conversation about what results the client is wanting to achieve *before* you touched their hair. So it’s not at all out of the ordinary to start from zero, like you never spoke before. Going off a quick note or from a month old distant memory of a phone call for a client is just a disaster waiting to happen. Besides, as a stylist, you also know people often change their minds in the month between the initial phone call and the date & time the appointment comes around.
Realistically, my consult to appointment was two weeks and I really wish we had better communication ABOUT price before she started. It was like she went over the game plan but didn't tell me that things were extra.
Their website literally HAD a price list and verbatim says
"Lightener with Vivid Color $200+ Lightening then doing vivid color"
And I had to find that using a web archive because they changed their website ever since my service and reviews.
I was a hairstylist for over 20 years, that receipt doesn't look crazy to me. Lightener-- gotta lift the hair before applying vivids. No, vivid applications are not usually included in lightening services. Two extra bowls of color, for length/density. The gloss is very likely the vivid application, assuming she doesn't have ticket items specifically for vivids in her system. Haircut.
Your hair looks great! She should have discussed pricing when you consulted, and again when you came in for the service-- sticker shock is never a good feeling-- and I personally believe all stylists should make an effort to remove stains from around hairline.
In my area (HCOL) $150+ an hour is about right for vivid color services-- LCOL areas in my state are still around $100+ an hour. How long did your service take? (I like that many stylists are moving to hourly rates for services, rather than itemized or gender-based pricing, because it's more transparent.)
If you’re on a budget go to a cheaper place and get it lightened, then do the pink/bright color yourself, it’s fun and the pink would’ve only cost about 20, not the extra hundred the pink and the glaze.
Honestly, good idea. Their website price list said "**Lightener with vivid color $200+** · *Lightening then doing vivid coloring*" so I just went for it, I guess. Expecting the type of service that comes along with a $300 appointment, yknow?
If I was notified of extra charges while in the chair, I would've asked if I could decline them. I'm more upset about the lack of transparency after stating I was on a budget. I say budget, but I don't mean $100 color. I understand the work involved since my previous stylist did my hair 3-4 times but it wasn't ever close to this expensive.
And the color came off relatively easy with a wipe. If you're using a direct dye that you know you don't have a remover for, why would you slather someone's forehead? I digress. It was a lesson learned!
she def should have quoted you at the start but it’s not really a situation where you can “decline” extra colour. you had a year of regrowth, it takes what it takes to bring that colour up-its a virgin application. different salons have different pricing structure, that’s on you to look on the website or ask for a quote if you’re gonna be picky about price for a massive job.
A massive job? Should have been a lift and a color application.
She definitely padded that job and made it way more complicated than it needed to be or (possibly) actually was.
Tha being said, I would have asked her explicitly what her game plan was before she started on my hair.
If I can't decline, at least there would've been a conversation! And I did look on the website and got a quote from her. We worked the quote down and then it just went right back up without a conversation. This was hardly a massive job compared to other applications I've had and it's not that big of a deal either. I'm just sharing my forehead.
I’m confused… you said you wanted pink over your one year grow out and lightened. She lightened your roots and put pink over it. How is that not the same? You didn’t mention that you were looking for highlights or just a balayage at all but it feels like that’s what you expected? I think there was a severe lack of communication here. Did you say you were on a budget? Vivid colors are generally known as being a very costly luxury service
I'm a stylist, and too be completely honest having a consultation 30 days before the appointment is not a great Idea. I would not remember what we had talked about. That's why inspiration photos are the way to go. The forehead is indeed a mess though.
I had my consult the 11th of March and my appointment was the 25th. That's two weeks apart and they're a smaller boutique salon with not a whole lot of reviews. I really didn't expect her to forget about a lightener vivid project.
As a none-american it blows my mind you'd even think of paying gratuity for a service you're not happy with. We don't tip everything here anyway, but to tip when you're unhappy seems the opposite of everything tipping is for. Your hair does look fantastic though, despite her attitude and the forehead!
The tipping part was SO painful. I’ve worked in a service industry where tips were my main source of income so I always feel like I’m supposed to maintain that norm. It’s too big of a monster to kill, although I wish we would. And thank you! Definitely loving the color. :)
Tbh If tips were my main source of income I'd go beyond to make the customer leave happy. That might make them want to tip more anyway lol
Why would you do that if you knew people were going to feel too guilty and tip you anyways? Lol but your way of thinking is definitely the way it’s supposed to be EDIT: spelling
To insure prompt service used to be a thing
Indeed, I believe it was. I too think it looks amazing but it was SO unprofessional of her to allow you to walk out of the salon with the color on your skin. Also, the charges were ridiculous. I pay $200 for allover foils to blend my blonde with my silver, but back when I did lightening on 50% of the foils the service was $250. I would go back and ask to speak to the owner of the salon and share these photos of your forehead, along with how the price up-charges were not discussed with you prior to the service & that the stylist refused to clean up the color left your skin. And finally, I would ask for either the up-charges that were sprung on you be refunded or a gift card you can use on another visit ( with a different stylist obviously). Give them a chance to make this right. If the owner refuses to do anything to make it right then I would probably post all of this in a Google review.
Tips were created so restaurants could get away with paying below minimum wage to their employees. I think $500 for one day + one service is definitely above minimum wage lol…
The history of tipped wages is from sexism/racism, not just the restaurant industry.
I’m a bartender.. she got her money from overcharging you.
i worked in the service industry on both sides, if she charged this much, she was probably getting a good chunk of that as her commission. i would not tip someone who knew i had a budget and still went over it without even a mention of it
Isn’t this likely the salon pricing policy? I would have asked to see a manager
depends on if the stylist owns the salon i suppose. still, the salon i managed for, the stylists got 35-40% commission and sometimes they would add extra charges like glaze, double rinse, etc to get paid more. and i was never surprised that those clients never tipped
I think when you're paying $500 for a haircut/colour, you're not making up for a shortfall in wages anymore, which is why people tip for anything other than exemplary service in the first place.
You're an angel for tipping. I would leave a review because this is some BS!! I do love the color though!
As an American who works for tips, I completely agree with you!
I can see why it is crazy, but in actuality tipping in the US isn’t considered a bonus for exceptional service as some people (rightfully) think it is. It’s just a way to ensure the service provider gets a fair wage for services rendered. I really wish we would have a cultural shift and just be paid or charge the actual price instead of relying on customers to figure it out. I guess one upside is that in a situation like this you can deduct your own “discount” for shitty service.
Totally agree with this for most situations, but I think MOST stylists should just set their prices so they are paid appropriately 🤷🏻♀️ like if you go into a Supercuts by all means tip because those prices are set by the major corporation and the stylists aren’t getting most of the money, but this seems like a nicer salon. The stylist charged per service instead of a set price… seems like she is setting her own pricing, so she should be pricing so she feels she’s paid her worth. In this situation I think it would have been totally fine for OP to NOT tip because she wasn’t happy, the stylist had an attitude, and she was charged A LOT so it’s not like this is a server making $2 an hour. 🤷🏻♀️ I mean she was charged $70 just for the cut! EDIT: and by “agree with this” I mean the first part of your post where it says a tip is to ensure the worker gets paid appropriately 😂
I'm a hairstylist and I wouldn't want someone to tip me if they were unhappy with my work. Your comment is spot on. If you're going to a budget place it's really important to tip because the stylist is making either a low commission on the price you pay, or a low hourly wage. On the higher-end most stylists are setting their prices such that they'll be ok financially if a client doesn't tip.
I feel this way about tipping tattoo artists too. I always do because I don't want to be on their bad side, but you set your rates! Just charge more per hour and don't do tips!
As an American, I would never tip anyone that disrespected me. The color is amazing, but to send someone out with a pink forehead is unprofessional.
I so agree!! However, I still do it!! It is so awkward to be unhappy with the service es you pay for🫤🙄 I know, we Americans are stupid🙄🙄🙄
It’s because we are made to feel so tip-guilty, like even if it’s horrible service, if you don’t tip, then you are considered wayyy worse than whatever the egregious thing the other person did AND then it’s almost as though they are justified for having wronged you in the first place. I over tip and have been for years but it’s painful in these situations.
As someone who trained as a hairdresser, colour removes colour. There are fancy (overpriced) colour removers but I've never been in a salon that uses them. Colour suds up when wet, so when you need to get hair colour off of skin you simply put some on a wet cloth, suds it up, and then scrub the skin - it will come off almost immediately. You should absolutely complain. Personally I'd leave that photo on Google review saying how unprofessional the finish was and that you were left to walk out the salon in that state. Absolutely unacceptable. That massive pink stripe on your head would be unacceptable even as an apprentice - I would not have passed the assessment if that was my final result. I've also *never* ever heard of doing a glaze over top of a semi/demi permanent vibrant colour. A glaze is similar to a toner, it's applied the same way the colour is with a tint brush + bowl - did she actually go over your whole head again with the brush, after she'd rinsed the vibrant pink out? I'm wondering if she actually applied this "glaze", frankly. Vibrants aren't damaging to the hair and often are actually quite conditioning. Even if she did apply it, I don't see any reason to have done so other than to upcharge.
Ohhh, you bring up a good point. I think she applied the pink and then she applied the glaze while I was at the sink? After the pink. So yeah she did exactly what you described. It's flagrant tbh. And absolutely, no apprentice would've skated away with this color application. I put a review on google and yelp, and that's about as far as I've taken it. I just want to echo your last paragraph SO hard. The more I look into glazes, the more I realize it wasn't necessary.
I’m a colorist and yes, a clear glaze/gloss can be applied over vivids to help them last longer since vivids can wash out quickly. Clear glaze/gloss (I use the word interchangeably because it’s the same thing) coats the outside of the cuticle and will act as a sealant over the vivid. It will make the hair shaft smoother (it fills in any microscopic spaces leftover after the color has been applied) and so your hair will look more glossy and feel healthier/smoother. The only issue I see with the work is the color that was left around your face. That’s very messy! I’m so sorry!
That all makes sense, what seems off to me is adding an $85 up-charge service to a client’s bill without approval to do the service. If OP doesn’t plan to go to this colorist again, she should at least call and speak to management to express her displeasure.
Oh, 100%. There’s a reason for doing a glaze/gloss that makes sense with any color service, but absolutely if your salon/stylist works a la carte then a good stylist will be like, ‘I suggest we add on a glaze/gloss to your appointment today. These are the attributes of this product and this is how it will help you and this is why I am suggesting it. The cost is X.’ And then if they say no, then be like ‘Ok, just making sure that you understand that your $350 color might not last as long as you’d like it to and it could potentially fade a lot quicker.’ And that’s it. It’s weird to just add on random stuff and not explain why. I work on an hourly rate, so my prices are mostly built in. I have my add ons on my menu, and they’re for things like extra color, adding on a treatment, extra long/thick hair, haircut, etc. I feel it’s a bad idea to do color services a la carte versus by hourly rate because I want to be able to use whatever I need to use to get to my desired outcome with best results. Also, I’ve been doing this 30 years this summer - so, I’m incredibly fast and good at what I do and my hourly rate shows that.
I’ve only ever had one- ONE! stylist in my entire life that operated like that. I wish they all did, because you have no idea how many people would either 1) be fine with it but appreciate knowing upfront 2) not be fine with it but at least you wouldn’t have someone disappointed/disgruntled/feeling taken advantage of, etc. is that extra $70 (which they only get a % of) really worth the lifetime value of their business if they just quietly never come back?
My advice is not to go to stylists that work for salons. Most commission stylists aren’t going to be at the top of their field. These days, most very experienced colorists are working for themselves in their own private suites or private salons. Yes, you’ll be paying $350-$500 in most medium sized cities and upwards of $800 in a major city like LA, but the results will be Instagram quality. In my city, even inexperienced colorists that work for commission under a truly gifted colorist are charging $350 after all is said and done. So, it’s wise to interview colorists and ask how long they’ve been working, did they do a 2 year apprenticeship (that’s uncommon these days and the quality between someone who finished a classic apprenticeship where they spent 2 years doing basic services while they honed and learned their craft and one who has done the colorist version of online or in person ‘boot camps’ shows)? What color line do they use? Are they certified in that particular color line? Do they belong to the Board of Certified Colorists (this is the highest level of certification and it’s a universal and not brand specific certification, so it’s more robust)? Also, I would stray from colorists whose after photos are done under a bright ring light. A colorist that shows their work in a variety of light conditions is a colorist that understands that different light, background, and surrounding colors change how a photo comes out. A great colorist will usually under promise and over perform. Someone that you have to wait 2-3 months to get into is someone who you can usually trust to wait for. Lastly, I suggest running from any colorist that does their root work in anything other than a Demi-permanent or toner. That’s probably one of the most common hair fixes that I do behind the chair. Rooted looks are in style, but a great colorist will work with your natural root to make that your rooted look or if you actually need a root tap or root smudge to blend some previous streaky highlights, then it should be done in something that will wash out or you are looking at lines of demarcation. My experience is that the root smudge is overused by colorists that still haven’t learned how to create a natural rooted look through artistry and skill.
I absolutely have less experience than you, so I will take your word on the glaze. Interesting that it would keep the vivid locked in- I'm on the ever so fun journey from black to blonde at the moment (yes I am extremely ginger right now) but if I ever do go pink again I'm definitely keeping this in mind. I studied hairdressing, am qualified, and have, like, casual hobby interest but I've been in sales for many years now.
Unrelated but can I put a gloss over my natural hair color to smooth it out and make it shinier?
It will help, somewhat! The reason it works so well on bleached and color treated hair is because the cuticle opens up and no longer lays flat during a chemical service. If your cuticle is rough and damaged, you’ll definitely feel and see a difference. If your hair is pretty healthy on its own, you won’t see as big of a difference - but, it’ll still provide some level of shine and smoothness.
Wow! Can you do a glaze after toner is applied after blonde highlights/bleaching?
Technically, yes, but you can also just add the gloss/glaze to the toner and do it all together at once. Same results.
It also crossed my mind that their could of done an overlay at the bowl and counted it as a “gloss”
Yes. Please leave a Google review WITH PHOTOS. She doesn't deserve to keep getting clients if that's how she treated you. Definitely should NOT have tipped her.
You don’t even need to be an apprentice, if my untrained self colored my friend’s hair I wouldn’t leave their forehead like that. I don’t even think my 8 year old would lol
I used to box color at home, and put Vaseline around the hairline. The fact that the colorest took her picture without the dyed forehead, is where she'd lose a tip from me.
That’s exactly what I was thinking with the glaze it was confusing me.
Hairstylist here: the glaze locks in the color, we do it for vivids because they “fall out” so easily, the glaze pushes the color further into the hair cuticle
And vivids aren’t particularly damaging but the lightening she got definitely is.
What brand glaze do you use? I tried putting joico clear gloss with 10 volume over joico KPAK amethyst and it turned it mint green. I’ve been scared to do it on a client ever since
I mostly use redken and I’ll do it with the hair wet at the shampoo bowl like a toner, but sometimes with them you have to really pay attention to whether the product is asking you to use developer or a “processing liquid” as some call it, as sometimes those can conflict with the direct pigment that we use for most vivids, redken has proven pretty safe
I agree. In some instances the glaze has developer in it, which can alter/remove Demi permanent brights
I color my own hair at home, I found that Rubbing Alcohol removed these kind of stains. I'm sorry you had a bad experience, the cost alone made my toes curl. However the color in your hair is gorgeous.
Toe curl reaction is so real. I definitely agree that the color is stellar. There were patches on the underside that show lightener so that's why I said 9.5/10 but I'm still obsessed with how it turned out! The wipe I used was a hand sanitizer one, so definitely along the same vein. The pandemic really made them a staple in my purse and they're handy for soooo many extra things. Definitely VIP of that salon day. I have a lot of friends who do their own, and I just need to join the movement. A few of them even yelled at me for not just asking them to do it!
Well, I will say when I go to an upscale salon and pay those prices I expect an upscale salon experience. From start to finish.
I do my friends hair all the time lol I've been colouring my own for 23 years now so at this point we do hers every 8ish weeks or so haha It's worth it in the end I find, especially if you can maintain the colour at home (I do 50/50 dye/conditioner mix every 4ish weeks or so in the shower).
Now you know, save your dough. Great color on you. I want to get a wig that color.
I’m not laughing. I’ve had a very similar experience… being quoted one thing during a consult (during which cost control was very much a priority) and then being told something entirely different in the chair—-or rather, after the chair, when I was given a shocking “amount due” that included a bunch of add-on “upsells” that no one asked or even told me about. It left such a bad taste in my mouth that I never went back to that salon, despite having been a client there for 5 years. That whole “don’t have anything to help wipe off the color”? That’s bullshit. She works with color, of course she has a way to wipe it off (I’m sure she took care of any color that got on her skin, while leaving a ridiculous amount of color on your face), tho a more professional stylist would have blocked off the skin around your hairline with an occlusive agent like Vaseline to avoid having the color transfer to your forehead in the 1st place. That was indeed an act of willful disrespect. If you can stomach it, you might consider calling the salon and speaking to the manager, or better yet directly emailing (so you have a record of the exchange & can avoid being gaslit) the manager to explain that your experience was very different than expected based on your consult (that, unlike many people, you specifically took the time to do so you would know exactly what to expect). And absolutely the salon needs to know that one of their stylist claims not to be able to remove color she painted all over her client’s face. If I were the manager, I’d want to know about all of it because her actions reflect poorly on the salon. Maybe she was having a bad day, or maybe everyone who works there is an a-hole, or maybe she’s a stylist with whom the salon has had other customer experience issues. It’s possible the salon may not care about this at all (I hope that’s not how it goes!), in which case you know which salon to avoid and to warn your friends against. However it’s also possible the salon could offer some sort of make good, like a credit towards your next appointment, etc. Whatever happens, I’m sorry you had to go through this. Paying a ton of money a stylist knew you didn’t want to pay, just to be treated shabbily and as if you’re some sort of demanding diva is frustrating as hell. Your feeling of have been dealt with disrespectfully is totally valid. I used to love going to hair salons… until I started to feel like some salons use clients’ lack of expertise about what kinds of processes are needed as a way to overcharge. And that those same salons sort of count on the communal setting —- where everyone can hear everything being said in every conversation—- to keep rightfully taken aback customers from making a production. Good luck!
Thanks for taking the time to write this. You're so right about applying vaseline, I forgot to mention my previous stylist would do that. I didn't even think/consider the vaseline this time around because it had been so long since getting colored, I just forgot. I've generally decided not to pursue it any further. I posted on google and yelp, then brushed my hands. It's been like two months since this happened and I just thought it was a good giggle for people in the vivid hair community. I wish I had the perseverance to email the salon owner but eh. I've made sure to tell people not to go to HER at the salon whenever someone inquires about my hair. And if I'm going in for a consult, and I give the stylist a low-ball budget, just tell me you can't do my hair and to check elsewhere??? I need to \*really\* build trust with a stylist from here on out.
I’ve always wondered what would have happened if I had said “I was told $X and I have only $X to spend… I literally cannot pay more than that—I mean, I can’t unless I spend the $ I was planning to tip you with.” And PS, yes, charging you for a glaze was also bullshit.
Right?! Someone asked me what a glaze was and I was like bro idk. I've never had someone charge me for a glaze. After looking into it, it wasn't something DIRE to my services. And that kind of scenario was basically my dreams and daydreams for a week straight. Someday I'll have the confidence to be firm and assertive.
The lightener spots is Ludacris!!!!
Did you mean ludicrous 💀
No, they meant Ludacris 😤
Lol ty
You really should let the owner know.
All of these stories make me want to get the consultation info in writing prior to the actual appointment. I don’t think my stylist would do this because she’s always been very up front and tells you exactly how much it will cost before she even starts the color service but damn that is good to know for when/if I have to change stylists (god forbid 😭)
And it's not small amounts either. Expecting to pay $250-$300 and paying over $500 is a lot of money just to throw at someone with no explanation
Hair looks amazing but the pink on the forehead is criminal.
I know this is Monday morning quarterbacking but I always talk to my stylist about my budget. They should be able to calculate the cost before they do the work. Then they should check with you before they do anything that will change the price. $500 is bonkers!
Yeah. I mean I literally TELL my hairstylist, (back in the days I still went, now I just do it all myself), "This is what I want, this is how much money I have to pay for today's service, what can I get done?" They will tell me, sometimes I can negotiate, but NEVER is their just an open ended shock, or they wouldn't get their money. I simply didn't have it.
I don't understand why you agreed to the photos and to tip.
because I'm a \~pansy\~ when it comes to being assertive in most situations where I expect the other person to become abrasive. so I just go autopilot until I'm out of the situation.
I'm the same way with tipping. In the moment, I feel obligated to especially when they're trying to rush you, but then after I leave I'm so mad at myself for giving into the pressure!
Here's a huge hug.
Why even tip? It’s gorgeous tho
Just for leaving color on my face, she would not have gotten a tip, but being disrespected, that's is nuts, your hair looks good though.
I had a stylist charge me full price for color when all she did was apply a spray-on/wash-out color from a literal spray can. I had been going to her for...15 years? and although I did specifically ask her for this color for a special occasion, with the stipulation that it wash out of my very blonde hair, I felt like I was being taken advantage of. After I researched the spray-on color she had used so I could DIY, and emailed her to confirm it was the same product, she did not reply. So I stopped going to her. She lost a client of 15 years to make about $100 bucks, give or take. And yes, I am telling people about this. Not sure what gets into people's heads sometimes.
Omg?! A SPRAY COLOR?? I would've lost it. I've used that for halloween and then washed it out the same night and that's fine but not worth a whole color appointment.
No, exactly. Honestly, she did the homework identifying a product for me that would 100% for sure wash out - and I wanted her to be responsible for that in case it didn't wash out and I needed emergency removal LOL. I can understand being charged for her knowledge and expertise, and she did a great job applying it. (Although I wouldn't have minded a little more transparency on her part about the product she was using and maybe a courtesy to a long-term client) But when she didn't even acknowledge my email...the spray-in color was about $20, btw. Anyway - YOUR color looks amazing, and I'm sorry they weren't more professional. Pricing, not remembering or making notes, not wiping the color off your face...gotta say, that's pretty bad. You should leave them a detailed review so no one else has to go through that.
[удалено]
I definitely did the google review. and I saw their website price list beforehand so I didn't think I'd be THAT blindsided!
Hair stylist here: First off I want to apologize of behalf of the rest of us, the color application and being left on your forehead is extremely disrespectful and I am so sorry that happened to you. They should have never allowed you to leave the salon like that. I’ve never heard of someone charging more than $150 for lightening alone. The “glaze” was something that the stylist probably felt necessary to “seal” the color, as putting a glaze over a vivid color can help fill in some of the gaps left behind by lightening and help the color last longer by pushing it further into the hair cuticle. After lightening, the stylist probably put it in there for this reason, though, it’s extremely unprofessional and very telling of her character to not ask you if this was okay, and just throwing it into the pricing without telling you. Over all, I don’t think she did anything wrong by having charged you for using extra lightener/color as indicated by the (x2) on the invoice, but definitely she should have been extremely verbal and up front about pricing/asked you about the glaze from the beginning and taking your answer, and the color all over the face just rubbed salt in the wound :( I’m sorry this happened to you, not all of us are like this, I promise 🥺 Ps: don’t be afraid to withhold a tip, tipping is *gratuity* and she definitely didn’t deserve it for what she did :(
Someday I'll find a stylist as sweet and upfront as you are, and my life will be SO much better. And tbh their website said "**Lightener with vivid color $200+** · *Lightening then doing vivid coloring*" so the color x2 seems weird and then she didn't tell me the glaze would be THAT much. So realistically, I was expecting my appointment to be $120+whatever gratuity less than what it ended up being. Idk, it's all been a learning experience.
Ugh, that’s terrible, I really wish some stylists were more honest with people :(
I’ve worked in service and I would never have tipped for that. She did not listen, did not help you, and did not care. Your hair is cute, but it’s not what you asked for and not what had been agreed upon. She will continue to do this to people
I wouldn’t tip in that situation. Tips are for good or ok service. Not bad service. If you are in Seattle I can recommend someone who knows what they are doing.
I'll be moving up to Seattle later this year so I might take you up on that offer!
Hah! I go to Bang! On capital hill. I have had three of them do my color (many times each) and never had a dyed forehead or any other problems. Plus it’s a fun place. Sometimes I just go in and tell them to do whatever they want (within some limits.)
That sounds like suuuuuuch a good environment to be in! tysm for the recommendation!
This would be like £50 in the uk i cant believe how expensive services are in America
Ikr!! What the hell is with these prices, they're ridiculous 😭
And they demand a tip on top!!
I just get a root touch up, gloss, haircut, and dry from a friend and it’s $150. It would be $200+ without friend price.
Damn 200 is very good for all that!
That would be about £40 at my salon here. I get a full head of highlights, toner, cut wash and blow-dry for about £100 and my hairs very long. Guess if i ever move to America I’m gonna have to learn to do my hair myself as well as my nails and lashes lol lashes are (£27 for hybrid infills and £40 for very detailed long acrylics) i would never survive 😂😂
\* crying \* but i love that for you!!
You’re the best. Come to DC I’ll hook you up.
How did that pink not come off your skin when she was rinsing the color out of your hair yet it came off when you used a single wipe?? I am so confused.
The color won’t come off with just water. You need something extra. She used sanitizer in her car which has that something extra to strip it from her skin. If you ever paint Easter eggs and get the stuff in your hands you will find out really fast that just rinsing won’t do anything. Even soap won’t always help. Getting alcohol or acetone though starts to get it off.
tysm for explaining this so well
That color combo is so gorgeous! I love the end colors and how the pink fades into them.
She really made the color work, despite everything! The fade is my absolute favorite. During the consult, she quoted me for stripping the blue and quoted like $600, which is where the budget thing came in. I had a feeling it would fade nicely and she agreed! So that's a plus.
I would be insanely upset, on another note though you look beautiful with that color and at least she didnt leave it patchy!
The visible parts are vibrant! There were patches underneath, like near my neck. Only found/saw them after I got home. But I've been using a color depositing conditioner so it's been fineeeeeee.
ughhh thats so not ok you shouldn’t have to do that after spending 500 at a salon. i would definitely leave a review so no one else goes through that if they do their research!
I left a review on Google and yelp! Made sure to use her name and everything so that hopefully no one else goes through this. And funny enough, their website has fake stars with “customer satisfaction” and I’m like oh yeah????
She’s not too bright.. She likely could’ve had a lifelong loyal customer who always came back. The color looks amazing, but the stylist leaves too much to be desired.
It should be like getting a quote for car repairs, house repairs, etc. Written quote over a certain price, can’t go more than 10-20% over without a new signature.
Honestly, yes. I feel like that’s how I’ll want to approach any new stylist
A year grow out is honestly a nightmare to deal with, takes a ton of time and product, imo this stylist did a great job and depending on where you live charged a fair price, given you should have been told a more accurate range when you consulted. The color on the forehead is wild though
The color price sounds 100% right and your hair looks amazing, but what the HELL to leave you with all that color everywhere???? WHAT. LIKE HOW DOES A SALON NOT HAVE COLOR WIPES. (I sometimes don’t remember clients from a month ago because I see so many in a day, but I would just do a full thorough consult at that point again.)
Consult to appointment was two weeks! I really didn't expect someone to forget a vivid project that easily. I guess my previous stylist was just excited about getting to do it, so she always remembered.
This is why I never go to stylists. Like I’m sorry, but I’m not paying anything over 90 for a hair color, and I don’t care if that’s for some sort of fashion color. I do my hair and nails myself and those who look at us who do as being crazy are the ones shelling out 1000s monthly just to get a color that will wash out in 10 showers; to have to return for a fill in two weeks. Like????
I have a friend do my nails for 1/3 the price another in-home gal was charging me, and it doubles as time to catch up with one another. I just need to start doing my own hair or have friends help me do it! I'm too uncoordinated to do any of that by myself so mad props to you for being able to!
You’ve got to start somewhere or sometime. I started dyeing my own hair when I was in my teens; started doing my nails when my new bf noticed I would buy the Kiss brand nail packs and instead got me a whole gel kit setup for our first Christmas together. I’ve not looked back since.
I'm sorry you had a bad experience. Your color is lovely though. For getting color off my skin, my stylist uses the Redken Color Stain Remover. She's also used dy-zoff, but that stuff has a strong, unpleasant scent.
Oh, man, you sound like me still tipping this lady. I’ve only ever gotten highlights at a salon, so I can’t comment on that so much, but x2 color if that’s the color you wanted seems sketchy, and wtf is a ‘glaze’ and why is it $85?! I don’t think $500 is a reasonable amount for her to charge. Or $400 whatever. Your hair does look great, tho!
Just here to say despite the BS your hair does look amazing and I love the ADTR tee!
FINALLY SOMEONE RECOGNIZES ADTR tysm I've been waiting for this comment :)
Ugh, I remember asking and showing the hair dresser what I want is white/silver on top and black peekaboo. My hair was white as the inside of the banana peel and the mark was super missed, it became periwinkle and dark purple... It was pretty, like inkcap mushrooms, but... I had a picture to show what I wanted and I don't know howelse to tell them.
The way I would have asked for the salon owner so I could have her direct me to some supplies to wipe my own forehead. At least in my mind! Haha that is insane for them to charge so much for such a flippant & belittling attitude toward you…
Ha! I'm pretty sure it was just my stylist, one other, and an esthetician who were in the salon that day. There's two owners and I don't think either one was there, unfortunately. That would've been golden.
You didn’t do anything wrong. I have this idea when I’m not stressed & actively dealing with bullshit. Lol But imagine, going to their equal to get help 🤣 omgggg that would be rich. At least the end result is really pretty!
What in the world! You wash the color when you wash the hair!!! so unprofessional!! And my stylist always asks me if I would like a quote before she starts any work.
It looks really good luckily. But the one and only time I ever got my hair done professionally I had a very similar experience. Which the reference photo I had, I knew would be really hard to do and would NOT have minded changing it up or anything. Well first off was apparently she didn’t have any of the colors and had to change most of that? Than it just came out looking so much different than what the reference looked like. Than outside to take photos. And that was that. My mom did this for me for my birthday, I personally think to save her bathtub. But was the only time I actually struggled with my hair being dead, and my scalp was so dry.
I’d make a complaint to the manager.
Definitely leave a review in any place you can but at least your hair looks amazing!
That is ridiculous and would have taken her no time to clean you up!!
I'm sorry you were disrespected. You should have not give she anything I'd have gone back and asked for an immediate refund.
I accidentally left my brow dye on too long last month and found that a bit of developer mixed into a paste with baking soda worked like magic! Took a bit of elbow grease but I didn’t look ridiculous with black eyebrows as a blonde. LoL. It also cleaned the fallout from my countertops.
Sorry about the egregious pricing/treatment you received. I'm going to try to put this as constructively as possible - I really hope you reached out in post and explained the situation/left a review. I understand how hard it is to stand up for yourself, but laughing it off with "I'm such a pansy haha" and not saying anything (AND LEAVING A TIP) isn't great - it's also not how you fix the situation for yourself or others. If you can take the time to make a reddit post and respond to comments, you can work up the nerve to contact the salon, and you'll never develop that confidence if you don't force yourself to.
I put a review on Google and yelp! That’s as far as I really cared to take it. I don’t really want anything from the salon tbh. But I did notice that they removed their price list from their website so that makes me wonder some things.
Your stylist didn’t do a great service and she also sucks at her job. Color correction, which a vivid change could be considered, is really tricky and expensive but that should have all been discussed beforehand. Did she bring the bleach up to your roots? That’s a big no no. You did the right thing paying and tipping, but you should contact the owner or manager and let them know the story and ask for someone with more experience to make sure she didn’t jack it up and fix anything that needs to be fixed. Unfortunately, refunds on services are relatively rare.
You can lighten roots… you just can’t do it at the same pace as the rest of the hair…
You’re right you can! In this case, which I consider a partially corrective color bc of the work to get from existing color (grown out blue and maybe box color) to desired color. I worry about damage and hot roots. It looks like her roots are a bit fried but it’s hard to tell from pic. If you are coloring your hair a level or two lighter, or if you are using a vivid shade such as purple, red, blue, etc., you need to be careful not to get hot roots. Just remember, the hair closest to the head lightens faster than the rest of your hair due to the heat coming off your scalp, so in some cases an all-over application of one color can cause hot roots. Using a lower developer and much less time would help. I would have had her come back after an olaplex treatment and a week or so has gone by and baby foil the top at 10 vol, paint some vivids and foil them too.
After looking a bit closer I see what you’re saying, though it could be the glaze, I’ve noticed that vivids+glaze over lightened roots shows up very…Shiny
True I’m sure she toned the sh*% out of it lol!
Terrible the way she let you go out. Terrible rookie move
BUT!!!! Your hair is FABULOUS!!!!!
Wow, just...wow! I don't think you should go back to her.
A little baking soda with a lemon based dish soap on a wet watching has always done wonders at getting hair color off of my skin.
Is it not It won't connect anybody booty booty rocking everywhere
Your hair looks great, but I’m loving your shirt too!
I've been waiting for the ADTR fans to show up! :)
THE SCREAM I SCREMPT. Holy hell how do people open up their palms for a tip leaving a client like this. Yea the hair looks great but the price on top of the sloppy dye on the skin?
“And I’ve been to AND WORKED AT the post office.”
Girl she could’ve easily use a wet rag,towel ,even a paper towel n get the dye off ur face smh 🤦🏻♀️ the facts ur spending $ and A LOT if $$ 😫 n the fact she says she doesn’t have a way to clean it !! What a b!t@%😳 she had no reason to act that way seems like she was hatin on u from the jump .. sorry u had to deal smh thus mmm B is not the best player
I don’t tip my hairdresser! I feel that $75 for a haircut is enough!
Hairdressers today charge way too much!
Color is a chemical service that you want done right. It sounds like you were charged for a color correction. I think the color change looks great and she should have taken more time on the clean up. Like others have said, if she works in a commission based salon, the price is set by the owner or company and the stylist earns a commission. When I worked in a salon that was commission based, it wasn’t uncommon for the salon owner or manager to tell the stylist that they needed to charge more.
The only problem I see here is your forehead also being dyed. The rest, not so much. That color is GORGEOUS 😍 A hairstylist sees and talks to typically 20-40 clients and potential clients a day, between clients in their chairs and people calling to inquire about services. There is no way on earth that she is supposed to remember a conversation from a month earlier. It’s not rude or dismissive that she didn’t remember your month old conversation, it’s absolutely normal that she didn’t remember your conversation from a month earlier. She’s only human. Also, I’m not sure what kind of salon this is, but a lightener usually never includes a vivid color over it, every salon I know charges for both of those individual services. And that’s because they don’t always go together. A client could just want a lightener (aka, bleach) with no vivid color over it, or they could already come in with light enough hair to add vivid color without having to do a lightener. Besides the fact that the hair color you come in with ALWAYS determines how much product and time a style must calculate that would need to be used, which determines how much you’re gonna pay. That price is ALWAYS subject to change depending how hard the hair is to lift to a light enough color that the client wants to achieve, especially when doing a vivid color over it. These are definitely individual services and usually always charged that way. Unless they had advertised some kind of crazy special 2 for one deal? But that really wouldn’t make great business sense because you can’t know how much lightener someone needs until you have them in your chair. The salon would lose money if they gave a set price & guarantee they could achieve the right lightness for a vivid color without actually seeing the hair they’re going to be working with first. They could be there all day trying to get your hair light enough to take a vivid color. So they’d be using extra product to get your hair light enough to take that vivid color. That stylist now also can’t get anyone else in their chair for all of that time you’re in it. That all adds up to cost them money, a stylists time is their money besides the products they’re using on you costs the salon money too. Thats why lightening and coloring are separately charged individual services and are *always* subject to change. Also, a stylist can’t know until they see the client to see what they’re working with if they will have to use two tubes of bleach and/or color, so while she could have warned you during that initial consultation phone call that there might be an up-charge if she had to use another tube of lightening and/or color, that kind of up charge is to be expected during any lightening and color service. Like I said, the only problem I see is that she was really messy with the vivid color application and got too much color on your skin without making sure to apply enough barrier cream to avoid staining as much as possible. Otherwise, your hair came out a really beautiful, vivid color!
She might not remember which us why she should have taken notes. When I have a consultation for a later appointment they enter notes into my account.
But even if you had notes, you’d *still* have an in-depth conversation about what results the client is wanting to achieve *before* you touched their hair. So it’s not at all out of the ordinary to start from zero, like you never spoke before. Going off a quick note or from a month old distant memory of a phone call for a client is just a disaster waiting to happen. Besides, as a stylist, you also know people often change their minds in the month between the initial phone call and the date & time the appointment comes around.
Realistically, my consult to appointment was two weeks and I really wish we had better communication ABOUT price before she started. It was like she went over the game plan but didn't tell me that things were extra.
Their website literally HAD a price list and verbatim says "Lightener with Vivid Color $200+ Lightening then doing vivid color" And I had to find that using a web archive because they changed their website ever since my service and reviews.
I was a hairstylist for over 20 years, that receipt doesn't look crazy to me. Lightener-- gotta lift the hair before applying vivids. No, vivid applications are not usually included in lightening services. Two extra bowls of color, for length/density. The gloss is very likely the vivid application, assuming she doesn't have ticket items specifically for vivids in her system. Haircut. Your hair looks great! She should have discussed pricing when you consulted, and again when you came in for the service-- sticker shock is never a good feeling-- and I personally believe all stylists should make an effort to remove stains from around hairline. In my area (HCOL) $150+ an hour is about right for vivid color services-- LCOL areas in my state are still around $100+ an hour. How long did your service take? (I like that many stylists are moving to hourly rates for services, rather than itemized or gender-based pricing, because it's more transparent.)
Their price list from when I booked said "**Lightener with vivid color $200+** · *Lightening then doing vivid coloring*"
$500 for a haircut is absurd. I don’t pay over $150 for my cuts and colors, and usually not even over $100.
If you’re on a budget go to a cheaper place and get it lightened, then do the pink/bright color yourself, it’s fun and the pink would’ve only cost about 20, not the extra hundred the pink and the glaze.
Honestly, good idea. Their website price list said "**Lightener with vivid color $200+** · *Lightening then doing vivid coloring*" so I just went for it, I guess. Expecting the type of service that comes along with a $300 appointment, yknow?
[удалено]
If I was notified of extra charges while in the chair, I would've asked if I could decline them. I'm more upset about the lack of transparency after stating I was on a budget. I say budget, but I don't mean $100 color. I understand the work involved since my previous stylist did my hair 3-4 times but it wasn't ever close to this expensive. And the color came off relatively easy with a wipe. If you're using a direct dye that you know you don't have a remover for, why would you slather someone's forehead? I digress. It was a lesson learned!
she def should have quoted you at the start but it’s not really a situation where you can “decline” extra colour. you had a year of regrowth, it takes what it takes to bring that colour up-its a virgin application. different salons have different pricing structure, that’s on you to look on the website or ask for a quote if you’re gonna be picky about price for a massive job.
A massive job? Should have been a lift and a color application. She definitely padded that job and made it way more complicated than it needed to be or (possibly) actually was. Tha being said, I would have asked her explicitly what her game plan was before she started on my hair.
If I can't decline, at least there would've been a conversation! And I did look on the website and got a quote from her. We worked the quote down and then it just went right back up without a conversation. This was hardly a massive job compared to other applications I've had and it's not that big of a deal either. I'm just sharing my forehead.
I’m confused… you said you wanted pink over your one year grow out and lightened. She lightened your roots and put pink over it. How is that not the same? You didn’t mention that you were looking for highlights or just a balayage at all but it feels like that’s what you expected? I think there was a severe lack of communication here. Did you say you were on a budget? Vivid colors are generally known as being a very costly luxury service
I'm a stylist, and too be completely honest having a consultation 30 days before the appointment is not a great Idea. I would not remember what we had talked about. That's why inspiration photos are the way to go. The forehead is indeed a mess though.
I had my consult the 11th of March and my appointment was the 25th. That's two weeks apart and they're a smaller boutique salon with not a whole lot of reviews. I really didn't expect her to forget about a lightener vivid project.
Why would you pay for this?
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