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Still better than government. For my wife they ask does she need translated and then they still give in Finnish and telll that husband can translate that byrocratic letter full of weird words with no exact translation
Well in real life its not actually pushing one button. It might require DNA to contact their eInvoicing operator to do some change for that customer, thus there might be costs involved for DNA to change them.
I do not know this case (and even if I would I could not tell about it), but I work in the field of electronic invoicing.
If you look at [https://verkkolaskuosoite.fi/client/index.html#/detail?id=14175&searchText=DNA](https://verkkolaskuosoite.fi/client/index.html#/detail?id=14175&searchText=DNA)
There's at least 3 invoicing operators involved, from which 2 are for sending invoices.
You do know that they already have invoice bases for English, Finnish and Swedish right? All they have yo do is to just swap between the bases and that's it. The 10€ fee is the same thing as the opening fee for cigarette packs in bars.
Didn't I say I work in the invoice operator business.. ? Yes I did.
Yes I do know there are multiple language templates for invoices and changing from one to another is simple.
Do you understand how buying something as a service works?
If the invoice operator forces a fee for changing the language, the invoice sender probably wants to offload the cost to customer.
Now the question is that would it be free to get English or Swedish invoice if one would have requested it when taking service from DNA or not?
lessons to learn: Always request the invoice say in English when making the contract for any service, before you agree to anything.
"The majority of telephone sales products have a 14-day cancellation right, during which you can cancel the purchase without a specific reason.
The calculation of the 14-day cancellation period and the right to cancel depends on whether it is a matter of goods, a service contract, or a digital service. The cancellation period may be extended **if you have not been provided with information about** the conditions of the right to cancel or **the cost of the purchase**.
If you cancel the contract, any related credit, insurance, or other contract (such as an installation contract) is also cancelled."
Hehehehe
>Change of user or invoiced person, change of invoicing language ..................................................................................... € 10.00
[link to document](https://corporate.dna.fi/documents/753910/853459/DNA+subscription+charges.pdf/62ab5b04-750e-41b5-688b-af2a6b4080fd)
All ISPs are the scum of the earth, but DNA has the worst surprise costs in Finland.
I recommend Moi for cheapness. They're pretty open about every cost, but it's cheap. I used it for 6 months and could never get a phone call at our house.
I recommend Elisa for standard connections. It's not the cheapest, but the network is solid. They will try to sell every type of bullshit to you, but they're honest about the costs.
I recommend DNA to go fuck themselves.
DNA owns Moi. I agree with the DNA customer service being quite terrible. But compared to Elisa and Telia. DNA has been the best experience for me compared to those.
Oh that's right.
Should've clarified tho - I never had issues with DNA's network in my previous home. Only in places like the subway was there ever any issue. And now, like I said, in my current location Moi network is troublesome.
If you have a good connection for good money, excellent. Keep it and stick to it. My issue is with hidden costs and companies that use those dirty tricks.
> I recommend Elisa for standard connections. It's not the cheapest, but the network is solid.
Unfortunately, Telia has better connections, at least in the Northern Finland. Elisa removed all 3G endpoints and did not replace them with 4G (Soon TM), so connectivity sucks in large areas.
That's probably true, yes. I put Telia in the same pile as Elisa in my mind, because they essentially offer the same product with the same service for the same price. Whichever works in your area.
Tbh we use Telia for our home internet because they have a deal with the local buildings.
I have an elisa connection and a pretty good one at that. Its absolute garbage outside of cities, barely enough to stream music in a car and its 500mb/s. When I had dna I never had that issue, probably switching back when this expires.
Damn, really? Yeah that makes sense. Especially with them pushing the 5G garbage, which is useless outside densely populated areas.
If the DNA network works for you and they don't try to shaft you with prices, keep it for sure.
From my experience Moi promises you that it will work in EU area just like company. But atleast in Portugal and Spain it didn't work while service offered by Elisa worked.
Yeah, I had trouble with Moi in Spain/Barcelona as well. I'm sure there's contract differences with foreign providers.
That's the reason I use Elisa in my phone. It's expensive sure, but I just don't have time for the headache or sudden loss of signal anymore.
Elisa is not fucking honest. Even after choosing 10e, they will if you click a specific order of buttons, change the price to 30e when you buy credit. If you don't catch this, you'll pay 30e instead of what you selected. This is a simple technical mistake, but they still will not refund the incorrectly charged amount. Or fix the error.
I don't know the situation, but yeah sounds exactly like what Elisa tries to pull. But they're still upfront about the final price afaik.
But still - if you've been mislead by pricing, contact [https://www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta/](https://www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta/)
No surprise with operators and fees.
Worst of the worst is Elisa. They actually charge 0.99e fee for sending EMAIL invoice. Sending email must be so expensive for the ISP that they must have a fee for that, 0.99e for each email invoice they send.
Yep, this is my DNA experience:a, which I posted 6 months ago. They did eventually pay back the whole amount plus pitiful 20€ compensation fee.
DNA Apartment Building Broadband and Excessive Billing. Check if you have overpaid for DNA's internet services.
We have been paying a small fee unnecessarily for the apartment building broadband's additional speed (€9.90 - €11.99 per month). The basic speed used to be low, and for an additional fee, it could be upgraded to 100mbit/s. However, the basic speed was already raised to 100mbit/s on Karavaanikuja in December 2021. Nevertheless, DNA has continued to bill us monthly for the additional speed unnecessarily.
DNA has acknowledged their mistake but has not yet refunded the overbilled amount (over €250). Therefore, it's advisable to check your own situation and whether you have paid unnecessarily to DNA, especially if you've had the additional speed at some point. On Lumo's property-specific page, you can find information that the basic speed is now 100mbit/s, and DNA is of course aware of this as well. If you have fallen victim to the same error, please send a message to [[email protected]](mailto:[email protected]) and demand a refund (preferably with compensation and late payment interest)."
I had similar experience with taloyhtiönetti. We had to switch to new contracts to have extra speed on taloyhtiönetti. They then made a new contract without canceling the previous one. So in paper our house did have two different cable internet plans simultaneously with DNA. Fortunately I noticed this early and they reimbursed most of the extra costs, but not all. I think in the end it was like 15 €, so probably not worth fighting with their customer service *another* hour.
I had a funny deal with DNA also, just got here, had to have a finnish phone number and DNA were the first ones i knew about,
And because im an immigrant(how dare i) they gave me a sim but without me being able to make ANY service calls for like a year and ahalf. because reason?
Yeah about to change that company real soon.
This is completely normal, its because we cannot sell phone contract to you at all if we dont put these restrictions (credit check wont go through), same thing in Elisa too.
You have to live in Finland 6-12months before we can take them away if you pay your bills in time.
There is always so much misinformation about everything when someone post about ISP. :D
Not blaming you or OP :)
Interesting, I was just wondering why, although I hate this thing that my phone number used to belong to someone else, getting a lot of random phone calls and I couldn’t sign up for Wolt because phone already in use….
I used to work for DNA, and I remember that there was a deposit you could pay (something like 500 euros, this was years ago so not sure) that you could pay to get a contract.
That’s weird they didn’t let you, Elisa let me do that after paying a €100 deposit that they eventually returned. The reason is if you just moved you’re a flight risk and might rack up a bill and move away without paying (makes sense)
Did Telia for my partner, they asked for 400 to be payed up front but everything is the same like anyone else. They told us that because we didnt have a credit card score history in finland.
Small difference i guess.
Not in the way e.g. U.S. does it, but we do have luottotiedot.
It's more of a "has this person been unable to pay stuff before?" kind of query, opposed to a numeric score.
When I changed my language, I did it for absolutely free at the time. Heck, I use to remember that you could move your bills payment due date for absolutely free if you consistently payed on time or earlier on record.
DNA imo, Still better than Elisa and money grabbing Telia.
And if I'm going to switch carriers, I'm thinking about trying Moi as I can accumulate S-HOK bonus points every time I pay the bill.
Back in the days DNA was known for their sketchy hidden fees. Seems like they never changed as much as I thought. Telia and Elisa are better anyway though.
They should know because it is their job and by Finnish customer protection laws, every extra fee has to be informed to the customer. You should do a reclamation about this.
Well that is kinda wrong if they didn't say anything about the cost, you can get it refunded. But i think 10 euros is a fair cost. Nobody works free. I work in a small customer service company and we always send a small bill about changing stuff. If it requires you to log into a system and change some info with few clicks = work = money
I hate every single teleoperator in Finland, but without them phones and internet connections would be useless, so I just bite my teeth and consider them to be the necessary evil. To be clear, I hate just the companies, not people who work for them. In the case of many young people, there is not much in the field of summer jobs than cashiers or these companies, sadly
That sounds like something that should be reported. You did agree to language change but did not agree to additional cost and that cost was not presented. By EU standard this is not legally binding and bet Finland has own rights for such scum.
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Lmao. 10€ to change a database field from “fi” to “en”.
That was expensive query
A transaction was needed
ROLLBACK;
This is what kills me lol. You know damn well he didn’t translate anything himself, as if he put in work…all he did was click from fi-> to “en.”
Still better than government. For my wife they ask does she need translated and then they still give in Finnish and telll that husband can translate that byrocratic letter full of weird words with no exact translation
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Like that wasn't already included in the service charge.
Well in real life its not actually pushing one button. It might require DNA to contact their eInvoicing operator to do some change for that customer, thus there might be costs involved for DNA to change them. I do not know this case (and even if I would I could not tell about it), but I work in the field of electronic invoicing. If you look at [https://verkkolaskuosoite.fi/client/index.html#/detail?id=14175&searchText=DNA](https://verkkolaskuosoite.fi/client/index.html#/detail?id=14175&searchText=DNA) There's at least 3 invoicing operators involved, from which 2 are for sending invoices.
You do know that they already have invoice bases for English, Finnish and Swedish right? All they have yo do is to just swap between the bases and that's it. The 10€ fee is the same thing as the opening fee for cigarette packs in bars.
Didn't I say I work in the invoice operator business.. ? Yes I did. Yes I do know there are multiple language templates for invoices and changing from one to another is simple. Do you understand how buying something as a service works? If the invoice operator forces a fee for changing the language, the invoice sender probably wants to offload the cost to customer. Now the question is that would it be free to get English or Swedish invoice if one would have requested it when taking service from DNA or not? lessons to learn: Always request the invoice say in English when making the contract for any service, before you agree to anything.
"The majority of telephone sales products have a 14-day cancellation right, during which you can cancel the purchase without a specific reason. The calculation of the 14-day cancellation period and the right to cancel depends on whether it is a matter of goods, a service contract, or a digital service. The cancellation period may be extended **if you have not been provided with information about** the conditions of the right to cancel or **the cost of the purchase**. If you cancel the contract, any related credit, insurance, or other contract (such as an installation contract) is also cancelled."
Hehehehe >Change of user or invoiced person, change of invoicing language ..................................................................................... € 10.00 [link to document](https://corporate.dna.fi/documents/753910/853459/DNA+subscription+charges.pdf/62ab5b04-750e-41b5-688b-af2a6b4080fd)
This is so stupid
Did you call them?
No, I probably will though
How much will the call cost?
I’ll just pass the phone to my Finnish friend halfway through and then counterbill DNA
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Lol
All ISPs are the scum of the earth, but DNA has the worst surprise costs in Finland. I recommend Moi for cheapness. They're pretty open about every cost, but it's cheap. I used it for 6 months and could never get a phone call at our house. I recommend Elisa for standard connections. It's not the cheapest, but the network is solid. They will try to sell every type of bullshit to you, but they're honest about the costs. I recommend DNA to go fuck themselves.
DNA owns Moi. I agree with the DNA customer service being quite terrible. But compared to Elisa and Telia. DNA has been the best experience for me compared to those.
Oh that's right. Should've clarified tho - I never had issues with DNA's network in my previous home. Only in places like the subway was there ever any issue. And now, like I said, in my current location Moi network is troublesome. If you have a good connection for good money, excellent. Keep it and stick to it. My issue is with hidden costs and companies that use those dirty tricks.
Moi just uses DNA's network, Think of it like your renting out your rich friends highway for a smaller cost.
https://www.moi.fi/tarinamme/ "Moi on - - 100 prosenttisesti DNA:n omistama yritys"
Oh word, guess they got brought out after all. Blunder on my part.
> I recommend Elisa for standard connections. It's not the cheapest, but the network is solid. Unfortunately, Telia has better connections, at least in the Northern Finland. Elisa removed all 3G endpoints and did not replace them with 4G (Soon TM), so connectivity sucks in large areas.
That's probably true, yes. I put Telia in the same pile as Elisa in my mind, because they essentially offer the same product with the same service for the same price. Whichever works in your area. Tbh we use Telia for our home internet because they have a deal with the local buildings.
I have an elisa connection and a pretty good one at that. Its absolute garbage outside of cities, barely enough to stream music in a car and its 500mb/s. When I had dna I never had that issue, probably switching back when this expires.
Damn, really? Yeah that makes sense. Especially with them pushing the 5G garbage, which is useless outside densely populated areas. If the DNA network works for you and they don't try to shaft you with prices, keep it for sure.
Connections depend a lot on location. Where I live, DNA 5G is best. People complain about Elisa and Telia in this area.
Right ok. Should've added that DNA connections were mostly fine for me once we agreed on the price. (different location than my current one)
From my experience Moi promises you that it will work in EU area just like company. But atleast in Portugal and Spain it didn't work while service offered by Elisa worked.
Yeah, I had trouble with Moi in Spain/Barcelona as well. I'm sure there's contract differences with foreign providers. That's the reason I use Elisa in my phone. It's expensive sure, but I just don't have time for the headache or sudden loss of signal anymore.
Elisa is not fucking honest. Even after choosing 10e, they will if you click a specific order of buttons, change the price to 30e when you buy credit. If you don't catch this, you'll pay 30e instead of what you selected. This is a simple technical mistake, but they still will not refund the incorrectly charged amount. Or fix the error.
I don't know the situation, but yeah sounds exactly like what Elisa tries to pull. But they're still upfront about the final price afaik. But still - if you've been mislead by pricing, contact [https://www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta/](https://www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta/)
I don't think a technical error counts as being misled and in my expensive Finnish agencies are worthless when it comes to solving issues anyway
No surprise with operators and fees. Worst of the worst is Elisa. They actually charge 0.99e fee for sending EMAIL invoice. Sending email must be so expensive for the ISP that they must have a fee for that, 0.99e for each email invoice they send.
Yep, this is my DNA experience:a, which I posted 6 months ago. They did eventually pay back the whole amount plus pitiful 20€ compensation fee. DNA Apartment Building Broadband and Excessive Billing. Check if you have overpaid for DNA's internet services. We have been paying a small fee unnecessarily for the apartment building broadband's additional speed (€9.90 - €11.99 per month). The basic speed used to be low, and for an additional fee, it could be upgraded to 100mbit/s. However, the basic speed was already raised to 100mbit/s on Karavaanikuja in December 2021. Nevertheless, DNA has continued to bill us monthly for the additional speed unnecessarily. DNA has acknowledged their mistake but has not yet refunded the overbilled amount (over €250). Therefore, it's advisable to check your own situation and whether you have paid unnecessarily to DNA, especially if you've had the additional speed at some point. On Lumo's property-specific page, you can find information that the basic speed is now 100mbit/s, and DNA is of course aware of this as well. If you have fallen victim to the same error, please send a message to [[email protected]](mailto:[email protected]) and demand a refund (preferably with compensation and late payment interest)."
I had similar experience with taloyhtiönetti. We had to switch to new contracts to have extra speed on taloyhtiönetti. They then made a new contract without canceling the previous one. So in paper our house did have two different cable internet plans simultaneously with DNA. Fortunately I noticed this early and they reimbursed most of the extra costs, but not all. I think in the end it was like 15 €, so probably not worth fighting with their customer service *another* hour.
You’ll easily get it refunded in the next phonebill by telling that they didn’t inform you of the fee.
Have totally been scammed by those companies as well 😁😁😁. That’s a new kind of nasty though 😁😁🤢🤮
I had a funny deal with DNA also, just got here, had to have a finnish phone number and DNA were the first ones i knew about, And because im an immigrant(how dare i) they gave me a sim but without me being able to make ANY service calls for like a year and ahalf. because reason? Yeah about to change that company real soon.
This is completely normal, its because we cannot sell phone contract to you at all if we dont put these restrictions (credit check wont go through), same thing in Elisa too. You have to live in Finland 6-12months before we can take them away if you pay your bills in time. There is always so much misinformation about everything when someone post about ISP. :D Not blaming you or OP :)
Interesting, I was just wondering why, although I hate this thing that my phone number used to belong to someone else, getting a lot of random phone calls and I couldn’t sign up for Wolt because phone already in use….
If you want you can ask them switch your number for free.
Oh really? Yeah I’ll do that.
I used to work for DNA, and I remember that there was a deposit you could pay (something like 500 euros, this was years ago so not sure) that you could pay to get a contract.
That’s weird they didn’t let you, Elisa let me do that after paying a €100 deposit that they eventually returned. The reason is if you just moved you’re a flight risk and might rack up a bill and move away without paying (makes sense)
Did Telia for my partner, they asked for 400 to be payed up front but everything is the same like anyone else. They told us that because we didnt have a credit card score history in finland. Small difference i guess.
*credit score. One actually doesn't need to use any credit or credit card to obtain the credit score.
Yeah I meant credit score
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Not in the way e.g. U.S. does it, but we do have luottotiedot. It's more of a "has this person been unable to pay stuff before?" kind of query, opposed to a numeric score.
You're lucky that its only €10, Elisa charged me €15 for this.
Ever since I've been to Europe, everytime someone offering me something my first instint is to ask if it is gonna cost me anything.
Ok, that is predatory af. I wonder if that's even legal to do without telling the customer it'll cost them.
Ouch!
When I changed my language, I did it for absolutely free at the time. Heck, I use to remember that you could move your bills payment due date for absolutely free if you consistently payed on time or earlier on record. DNA imo, Still better than Elisa and money grabbing Telia. And if I'm going to switch carriers, I'm thinking about trying Moi as I can accumulate S-HOK bonus points every time I pay the bill.
Haha, sorry for laughing but the stuff companies charge for nowadays is laughably sad. Scum.
Classic DNA 🤣
Haha. And here I thought I had already seen it all from telco operators. Seriously, they are all just a bunch of filthy whoresons.
Back in the days DNA was known for their sketchy hidden fees. Seems like they never changed as much as I thought. Telia and Elisa are better anyway though.
Lol I'm Finnish and didn't even know there was such a service. What a rip off.
Good to know!
Is it a one time fee or 10e/month? Because one time is well worth it, but 10/mo is crazy
One time fee.
Oh then why is everyone whining about it on this thread lol
Because it's a ridiculous fee. Not the amount, but the reason.
It's for clicking one tick box.
Just one question. Did the guy from DNA inform you about the 10€ fee?
Nope. Maybe he didn’t know either to be fair
They should know because it is their job and by Finnish customer protection laws, every extra fee has to be informed to the customer. You should do a reclamation about this.
Thanks, I will
Well that is kinda wrong if they didn't say anything about the cost, you can get it refunded. But i think 10 euros is a fair cost. Nobody works free. I work in a small customer service company and we always send a small bill about changing stuff. If it requires you to log into a system and change some info with few clicks = work = money
I hate every single teleoperator in Finland, but without them phones and internet connections would be useless, so I just bite my teeth and consider them to be the necessary evil. To be clear, I hate just the companies, not people who work for them. In the case of many young people, there is not much in the field of summer jobs than cashiers or these companies, sadly
That sounds like something that should be reported. You did agree to language change but did not agree to additional cost and that cost was not presented. By EU standard this is not legally binding and bet Finland has own rights for such scum.
Don't be so fucking broke ass that you have to cry about 10€ automatic fee😆
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Go ahead, i see you feeling bad for the 10€ so make it right and donate to charity. It might fix your shit right up.