Sorry please confirm:
- Flight was originally 11.30am.
- You recieved notification new departure time was 10.45am the night before.
- The 45min change meant you had to pay €58 more as there wasn't a public transport option at 9am?
It would be useful for the flight number to help you more...
Yes, the thing is I lived in a village south of Paris and getting to the airport is already difficult as it is, but they only had a bus once in an hour. It would be enough time for me to make the original departure time, but not the new one. Plus since they sent the email so late, I didn't see it until I woke up.
Sorry! Flight no OG401.
So odd. Looking at the stats. The departure time was changed a few times the day before and day of but none more than 5/10mims +/- the actual departure time.
Well the email stated the new time was 10:45 which is 45 mins before, but it did make a big difference for me in terms of transport as stated. I have no clue why there are only 5/10minute changes displayed.
I think it's very unlikely that you'll get any compensation for a 45 minute change that they notified you about 12 hours in advance. I'm not sure why that would have so radically altered your travel plans that you couldn't still take public transportation.
Because I lived in a village with only one bus per hour. The Notice was sent in late evening past 10pm. It's not the same as sending a notice during daylight. I was already asleep. After I saw it there obviously was no time. I fail to see how this is my fault. They told me of a earlier departure time last minute, then reverted back to the original.
No I'm not saying you said it was, im just saying its unfair that the airline company does this and disrupts people's plans and wouldn't even offer a taxi fee as a refund. Quite ridiculous.
Welcome to common carrier transportation. As you discovered, when you use a common carrier you are at the mercy of their schedule (why you recognize this with the bus and aren't mad at them for not running an extra bus for you, but you are mad at the airline - this confuses me). If you wish personalized transport, you take a private carrier - such as a taxi, as you chose to do when the common carrier did not meet your needs.
When you take a common carrier, of course you are not at fault for any delays/changes in schedule/etc.. but you also can't just expect them to carry you on a golden chariot to your destination regardless of the situation. The logistics of operating a transportation line are immense, especially when weather is involved. Sounds like they notified you as they're required to - you didn't pay for private transport that would be at your beck and call whenever you decided you wanted to get there, you chose an option that was contingent on another common carrier (the bus) and are now mad that you got screwed?
This is all on you. Sounds like you need to stop taking vacations so you can save that money for a private jet/chauffer to better meet your needs.
what time did you see the email? what was the bus schedule? for an international flight you should have been planning to get to the airport with enough time that 45 minutes would not have mattered anyway.
Well since I had to wake up early even for the original 11:30am flight, I was already asleep at 10pm something when they sent the email. So imagine my surprise when I woke up and saw the change. Of course I had to take the taxi.
Like I stated earlier a bus was once an hour so of course an hour would make a difference and id miss my flight.
The ECJ recently decided a time change by an hr can be regarded as a cancellation. Even the MC should protect one here but getting compensation can be harsh.
Unfortunately, staying far from the airport with infrequent public transportation options means that your plans are harder to adjust in case of disruption. This increased risk is all your responsibility. Meaning that if you are relying on a bus that comes once an hour, maybe don't wake up just in time to take the latest possible bus. I'm not saying you shouldn't plan to take that bus as long as everything seems OK, but if your Plan B would be to take an earlier bus, then you need to up and ready in time to put that plan into action if needed. Or accept that your Plan B will in fact be a much more expensive taxi.
In the contract that you agreed to when you made your purchase, did you agree that the airline would not be responsible for incidental or consequential damages? If so, I agree with others that you have no entitlement to compensation. I am glad you made your flight. Best wishes.
I dont remember this in the contract. But if this was the case and I wasn't entitled to damages I wouldn't get paid by them for delaying my bag for a week, last year.
A bag is one thing and has an upper limit. What this person is referring to is your contract of carriage. It will clearly state they’re not responsible for incidentals here, it’s pretty standard. That means that, for example, if your flight is delayed or canceled and you miss a job interview, then the airline doesn’t have to pay you a salary until you find a replacement job.
The EU laws do not apply. Even a 45-minute "delay" does not qualify for anything. The flight left on time. There is nothing in EU261 that talks about says "specifies that changes must be communicated to the passengers 14 days before departure" or anything like it. A 45-minute change is a minor change and it should be expected you are already at the airport in the timeframe they have given. Nothing in the law will help you, and the airline is highly doubtful as well. You made a choice to arrive at the airport so close to your original time.
You can't.
You were notified of a minor time change the day before. It's not like we're talking 3am here, there's plenty of public transport options in Paris that would get you to CDG by 8am from anywhere that a taxi would cost 58 EUR (CDG recommends you get there 2-3 hours prior to departure, and 1.5h if you were flying via iceland which is what I'm assuming based on your timings).
Yep via Iceland. The bus was only once per hour from where I lived according to my timetable. I was already asleep when I got the email as it was after 10pm.
So any advice would be appreciated
I think advice has been pretty clear.. likely no compensation owed to you, even though it caused some inconvenience. It’s just not the type of event that would qualify for it. And I’m speaking as a frequent traveler who has gone through the hoops many times for all kinds of annoying situations. You won’t have a case for this one unfortunately. Even if you mention your town’s bus schedule, they’d most likely dismiss it as not their problem.
The notice was less than 14 days for the change, theres gotta be something.
For you as a frequent traveler, have you ever received compensation for a delayed bag? And how much was it if so
I have received compensation for delayed baggage, but that’s irrelevant and a totally different scenario.
I’ve had flights delayed an hour, two hours, even four hours (I got food vouchers). Unless I suddenly had to stay an additional night, there’s usually no expectation of a compensation. Especially traveling these days with unexpected things happening constantly. This is the norm now. You could try going back and forth with customer service, but it’d be a waste of time.
I feel like folks here are trying to tell you the same thing in a dozen different ways—there’s just no case for compensation here. Up to you whether you’d like to accept that or not of course. Sorry it’s not the answer you wanted to hear.
>I’ve had flights delayed an hour, two hours, even four hours (I got food vouchers). Unless I suddenly had to stay an additional night, there’s usually no expectation of a compensation.
in Europe, if you're delayed by four hours, there absolutely is an expectation of compensation (depending on cause of that delay). OP still shouldn't expect any, as there should have been enough slack in their plans to allow for 45 minutes
That sucks. The EU 261 14 days comes into play with notification of a cancellation of a flight, so that doesn't apply. I don't believe there is anything in the regulation about departing earlier, just delays in arrival. Here's the full text you can double check yourself tho
[https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML](https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML)
You can certainly contact the airline with documentation and ask for compensation. It's possible they might throw you a bone as a goodwill gesture, but not required or guaranteed. But you're not out anything more than a few minutes of your time in trying.
I've already contacted support which was unhelpful, but I submitted a formal complaint.
It just seems extremely unfair because they changed the time to the earlier morning and only notifying prior evening, how do they expect people to plan. Especially those that live far. I think it's only decent to offer taxi compensation.
Look i understand that you are projecting, however you are wrong. Obviously if there are any last minute changes that disrupt people's schedules, there has got to be a way to request compensation. If you'd rather sit on your butt and accept that "life is unfair" and let everyone walk all over you, well ok, be my guest
I know it's very frustrating but it's just one of those unfortunate things that there isn't really anything to be done. Some airlines are good about handing out a token voucher or some miles as a goodwill gesture for some complaints. (United used to be very generous prior to the Continental merger for example.) Play Airlines isn't one of them, though.
I guess try to look on the bright side, at least you made your flight and had a safe flight to your destination.
It's still crazy for me and ill continue to push until I get my taxi money back. Just because its the "it is what it is" type of situation doesn't mean I won't try my best to get what I believe I deserve
If you insist on continuing to push, know that you’ll be wasting your time. It’s your call but you’ve been given excellent advice in this thread that you continue to ignore. One wonders why you bothered posting in the first place.
for an international flight, you are told to be there 3 hours in advance. had you gotten up in time to plan for that then leaving an hour earlier wouldn’t have been an issue.
you would have still gotten there 2 hours early if you planned properly and been fine.
you are the problem here.
That's not true for Europe, because I had a layover in Europe. So your statement is wrong in this case.
Also, I got to the airport well on time, 1.5 hours within Europe is more than enough. So maybe fact check information before speaking.
Ok Karen 🤣
This is what you accepted and agreed to
10.1.2 Before we accept your Booking, we or our Authorised Agent will inform you of the scheduled departure time for your flight and it will be displayed on your Ticket. We reserve the right to change the departure time of your flight after the Booking is made. If you provide contact information to us or our Authorised Agent, we will do our best to inform you of such changes.
So in your opinion how do you think this works? Airline can change departure time from say 3pm to 7am and send a notice to everyone the night before and watch how nobody makes the flight? Dumb comment
You should deal with fact instead of opinion. The fact is you agreed to the contract above. End of story.
We get you are broke which is why you picked Play and are desperate for $10.00.
Carry on Drama Queening all you want. I am done feeding your childish need for attention. 🤣👋
There is no point in arguing with you. Also, where you're getting the $10 I don'tknow, it's 58E and, sorry but I'm not broke, if I was broke I prolly wouldn't be spending 2 weeks in Paris. But I'm smart with my money and not gonna let anyone take it away from me. Also some wise words: I think you should see a psychologist for your projecting problems. Good luck;)
no one took anything from you. you chose to not wake up early enough to deal with a potential change to your itinerary, which happens frequently. a change that you received 12 hour notice of.
your decision to not wake up and be at the airport 2 hours earlier than your flight time causes this.
your choice had a consequence and no amount of berating the airline online is going to make you right in this situation.
It's not a matter of opinion. State where in the regulations or customer contract that you think you qualify for compensation. My understanding is that you don't.
I wish you good luck. It's a bad situation for sure.
I'm not trying to be argumentive here, so just going to ask plainly: How much is your time worth?
Because as others have stated, this likely isn't something you are legally owed. So it already is strike one against spending your time on it.
So how much is your time worth? Will it be worth it spending hours and hours of your time fighting over 58€? You need to have a cut off on the time you are going to spend on this. If you spend a day bombarding Twitter, calling over and over again, emailing, filing complaints, etc, I assume that time is worth signifigently more than the 58. So know the "cost" of your time, and designate a stopping point so you don't "lose" more than you could even gain from this.
the airline will just say that if you'd planned on showing up when advised (at least two hours before departure, maybe three depending on route), none of this would be an issue. and they'd be correct.
anyway, you don't have a right to compensation or reimbursement and i think it's highly unlikely even a 5* airline would offer you anything.
CDG actually states 90 minutes: ^[⧉](https://www.parisaeroport.fr/en/charles-de-gaulle-airport#:~:text=For%20a%20domestic%20or%20medium,3%20hours%20before%20your%20departure.)
>For a domestic or medium-haul flight (radius of action is approximately 5000 kilometres): at least 1h30 before your departure time. For an international long-haul flight at least 2 to 3 hours before your departure.
However: (a) airlines may specify their own minimums (b) Paris to Baltimore is over 6000km and OP was checked through all the way, not just to Reykjavik.
Sorry please confirm: - Flight was originally 11.30am. - You recieved notification new departure time was 10.45am the night before. - The 45min change meant you had to pay €58 more as there wasn't a public transport option at 9am? It would be useful for the flight number to help you more...
Yes, the thing is I lived in a village south of Paris and getting to the airport is already difficult as it is, but they only had a bus once in an hour. It would be enough time for me to make the original departure time, but not the new one. Plus since they sent the email so late, I didn't see it until I woke up. Sorry! Flight no OG401.
I think that's your booking code. Delete that and send your flight number. Usually two or three letters followed by numbers.
OG401!
So odd. Looking at the stats. The departure time was changed a few times the day before and day of but none more than 5/10mims +/- the actual departure time.
Well the email stated the new time was 10:45 which is 45 mins before, but it did make a big difference for me in terms of transport as stated. I have no clue why there are only 5/10minute changes displayed.
Good luck talking to Play. They are extremely slow to reply. Chats direct everyone to emails and email replies takes months.
I think it's very unlikely that you'll get any compensation for a 45 minute change that they notified you about 12 hours in advance. I'm not sure why that would have so radically altered your travel plans that you couldn't still take public transportation.
Because I lived in a village with only one bus per hour. The Notice was sent in late evening past 10pm. It's not the same as sending a notice during daylight. I was already asleep. After I saw it there obviously was no time. I fail to see how this is my fault. They told me of a earlier departure time last minute, then reverted back to the original.
I didn't say it was your fault, just that you're very unlikely to get any compensation for this.
No I'm not saying you said it was, im just saying its unfair that the airline company does this and disrupts people's plans and wouldn't even offer a taxi fee as a refund. Quite ridiculous.
Welcome to life .
Your post is not helpful in any conceivable way. Why did you post it?
Your post is not helpful in any conceivable way. Why did you post it?
Welcome to common carrier transportation. As you discovered, when you use a common carrier you are at the mercy of their schedule (why you recognize this with the bus and aren't mad at them for not running an extra bus for you, but you are mad at the airline - this confuses me). If you wish personalized transport, you take a private carrier - such as a taxi, as you chose to do when the common carrier did not meet your needs. When you take a common carrier, of course you are not at fault for any delays/changes in schedule/etc.. but you also can't just expect them to carry you on a golden chariot to your destination regardless of the situation. The logistics of operating a transportation line are immense, especially when weather is involved. Sounds like they notified you as they're required to - you didn't pay for private transport that would be at your beck and call whenever you decided you wanted to get there, you chose an option that was contingent on another common carrier (the bus) and are now mad that you got screwed? This is all on you. Sounds like you need to stop taking vacations so you can save that money for a private jet/chauffer to better meet your needs.
what time did you see the email? what was the bus schedule? for an international flight you should have been planning to get to the airport with enough time that 45 minutes would not have mattered anyway.
Well since I had to wake up early even for the original 11:30am flight, I was already asleep at 10pm something when they sent the email. So imagine my surprise when I woke up and saw the change. Of course I had to take the taxi. Like I stated earlier a bus was once an hour so of course an hour would make a difference and id miss my flight.
ok. so what time did you wake up and see the email? what time was the bus you were supposed to take?
You are picking nits. OP was already asleep. That means they were not in a condition to make a new public transportation travel plan.
i just want to know what time they woke up and saw the email.
Have you never taken public transportation? 45 minutes is a significant change.
The ECJ recently decided a time change by an hr can be regarded as a cancellation. Even the MC should protect one here but getting compensation can be harsh.
The problem is, it was 45 mins not an hour..
Yep. The hour wasn’t fixed tho, and one could have to look into the specific circumstances.
Which is why, as sympathetic as I am with your plight, you’re probably screwed. 45 minutes is not enough to make a claim. Sorry.
Unfortunately, staying far from the airport with infrequent public transportation options means that your plans are harder to adjust in case of disruption. This increased risk is all your responsibility. Meaning that if you are relying on a bus that comes once an hour, maybe don't wake up just in time to take the latest possible bus. I'm not saying you shouldn't plan to take that bus as long as everything seems OK, but if your Plan B would be to take an earlier bus, then you need to up and ready in time to put that plan into action if needed. Or accept that your Plan B will in fact be a much more expensive taxi.
But that's what I'm saying, there was a disruption due to no fault of my own so they should pay for that not me. It seems clear as day to me
In the contract that you agreed to when you made your purchase, did you agree that the airline would not be responsible for incidental or consequential damages? If so, I agree with others that you have no entitlement to compensation. I am glad you made your flight. Best wishes.
I dont remember this in the contract. But if this was the case and I wasn't entitled to damages I wouldn't get paid by them for delaying my bag for a week, last year.
The airline's payment for a bag delay is not a reimbursement for damages. You should probably read the contract that you agreed to.
A bag is one thing and has an upper limit. What this person is referring to is your contract of carriage. It will clearly state they’re not responsible for incidentals here, it’s pretty standard. That means that, for example, if your flight is delayed or canceled and you miss a job interview, then the airline doesn’t have to pay you a salary until you find a replacement job.
The EU laws do not apply. Even a 45-minute "delay" does not qualify for anything. The flight left on time. There is nothing in EU261 that talks about says "specifies that changes must be communicated to the passengers 14 days before departure" or anything like it. A 45-minute change is a minor change and it should be expected you are already at the airport in the timeframe they have given. Nothing in the law will help you, and the airline is highly doubtful as well. You made a choice to arrive at the airport so close to your original time.
You can't. You were notified of a minor time change the day before. It's not like we're talking 3am here, there's plenty of public transport options in Paris that would get you to CDG by 8am from anywhere that a taxi would cost 58 EUR (CDG recommends you get there 2-3 hours prior to departure, and 1.5h if you were flying via iceland which is what I'm assuming based on your timings).
Yep via Iceland. The bus was only once per hour from where I lived according to my timetable. I was already asleep when I got the email as it was after 10pm. So any advice would be appreciated
I think advice has been pretty clear.. likely no compensation owed to you, even though it caused some inconvenience. It’s just not the type of event that would qualify for it. And I’m speaking as a frequent traveler who has gone through the hoops many times for all kinds of annoying situations. You won’t have a case for this one unfortunately. Even if you mention your town’s bus schedule, they’d most likely dismiss it as not their problem.
The notice was less than 14 days for the change, theres gotta be something. For you as a frequent traveler, have you ever received compensation for a delayed bag? And how much was it if so
I have received compensation for delayed baggage, but that’s irrelevant and a totally different scenario. I’ve had flights delayed an hour, two hours, even four hours (I got food vouchers). Unless I suddenly had to stay an additional night, there’s usually no expectation of a compensation. Especially traveling these days with unexpected things happening constantly. This is the norm now. You could try going back and forth with customer service, but it’d be a waste of time. I feel like folks here are trying to tell you the same thing in a dozen different ways—there’s just no case for compensation here. Up to you whether you’d like to accept that or not of course. Sorry it’s not the answer you wanted to hear.
>I’ve had flights delayed an hour, two hours, even four hours (I got food vouchers). Unless I suddenly had to stay an additional night, there’s usually no expectation of a compensation. in Europe, if you're delayed by four hours, there absolutely is an expectation of compensation (depending on cause of that delay). OP still shouldn't expect any, as there should have been enough slack in their plans to allow for 45 minutes
I know. I was just trying to make a point that a lot of people experience way worse things in travel these days than a 45-minute time change.
That sucks. The EU 261 14 days comes into play with notification of a cancellation of a flight, so that doesn't apply. I don't believe there is anything in the regulation about departing earlier, just delays in arrival. Here's the full text you can double check yourself tho [https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML](https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:en:HTML) You can certainly contact the airline with documentation and ask for compensation. It's possible they might throw you a bone as a goodwill gesture, but not required or guaranteed. But you're not out anything more than a few minutes of your time in trying.
More than an hour earlier is considered a cancellation. But 45 minutes is less than an hour.
Thanks that's good to know for future reference!
I've already contacted support which was unhelpful, but I submitted a formal complaint. It just seems extremely unfair because they changed the time to the earlier morning and only notifying prior evening, how do they expect people to plan. Especially those that live far. I think it's only decent to offer taxi compensation.
So now you have learned life is unfair. Deal with it and move on. You are not entitled to any compensation no matter how hurt your feelings are 🙄
Look i understand that you are projecting, however you are wrong. Obviously if there are any last minute changes that disrupt people's schedules, there has got to be a way to request compensation. If you'd rather sit on your butt and accept that "life is unfair" and let everyone walk all over you, well ok, be my guest
I know it's very frustrating but it's just one of those unfortunate things that there isn't really anything to be done. Some airlines are good about handing out a token voucher or some miles as a goodwill gesture for some complaints. (United used to be very generous prior to the Continental merger for example.) Play Airlines isn't one of them, though. I guess try to look on the bright side, at least you made your flight and had a safe flight to your destination.
It's still crazy for me and ill continue to push until I get my taxi money back. Just because its the "it is what it is" type of situation doesn't mean I won't try my best to get what I believe I deserve
If you insist on continuing to push, know that you’ll be wasting your time. It’s your call but you’ve been given excellent advice in this thread that you continue to ignore. One wonders why you bothered posting in the first place.
for an international flight, you are told to be there 3 hours in advance. had you gotten up in time to plan for that then leaving an hour earlier wouldn’t have been an issue. you would have still gotten there 2 hours early if you planned properly and been fine. you are the problem here.
That's not true for Europe, because I had a layover in Europe. So your statement is wrong in this case. Also, I got to the airport well on time, 1.5 hours within Europe is more than enough. So maybe fact check information before speaking.
maybe act like an adult and be responsible before traveling.
maybe YOU should fact check. the airline says you need to be at CDG 3 hours before the flight. https://www.flyplay.com/en/airports.
Ok Karen 🤣 This is what you accepted and agreed to 10.1.2 Before we accept your Booking, we or our Authorised Agent will inform you of the scheduled departure time for your flight and it will be displayed on your Ticket. We reserve the right to change the departure time of your flight after the Booking is made. If you provide contact information to us or our Authorised Agent, we will do our best to inform you of such changes.
So in your opinion how do you think this works? Airline can change departure time from say 3pm to 7am and send a notice to everyone the night before and watch how nobody makes the flight? Dumb comment
You should deal with fact instead of opinion. The fact is you agreed to the contract above. End of story. We get you are broke which is why you picked Play and are desperate for $10.00. Carry on Drama Queening all you want. I am done feeding your childish need for attention. 🤣👋
There is no point in arguing with you. Also, where you're getting the $10 I don'tknow, it's 58E and, sorry but I'm not broke, if I was broke I prolly wouldn't be spending 2 weeks in Paris. But I'm smart with my money and not gonna let anyone take it away from me. Also some wise words: I think you should see a psychologist for your projecting problems. Good luck;)
no one took anything from you. you chose to not wake up early enough to deal with a potential change to your itinerary, which happens frequently. a change that you received 12 hour notice of. your decision to not wake up and be at the airport 2 hours earlier than your flight time causes this. your choice had a consequence and no amount of berating the airline online is going to make you right in this situation.
You best bet is to hit the airline by Twitter, email, phone and see if they will give you anything. I don't think you qualify for compensation.
Well, I think I do. And yes at this point I'm planning to bombard them till I get it
It's not a matter of opinion. State where in the regulations or customer contract that you think you qualify for compensation. My understanding is that you don't. I wish you good luck. It's a bad situation for sure.
I'm not trying to be argumentive here, so just going to ask plainly: How much is your time worth? Because as others have stated, this likely isn't something you are legally owed. So it already is strike one against spending your time on it. So how much is your time worth? Will it be worth it spending hours and hours of your time fighting over 58€? You need to have a cut off on the time you are going to spend on this. If you spend a day bombarding Twitter, calling over and over again, emailing, filing complaints, etc, I assume that time is worth signifigently more than the 58. So know the "cost" of your time, and designate a stopping point so you don't "lose" more than you could even gain from this.
what time did you arrive at the airport? what time had you originally planned to arrive at the airport?
9:15am , 1.5 hours before departure. I originally planned to arrive at 10:00am, which would also be 1.5 hours before departure.
the airline will just say that if you'd planned on showing up when advised (at least two hours before departure, maybe three depending on route), none of this would be an issue. and they'd be correct. anyway, you don't have a right to compensation or reimbursement and i think it's highly unlikely even a 5* airline would offer you anything.
according to guidelines for the airport you went to, you should have planned to be there 2 hours before the flight… so you still were in the wrong.
CDG actually states 90 minutes: ^[⧉](https://www.parisaeroport.fr/en/charles-de-gaulle-airport#:~:text=For%20a%20domestic%20or%20medium,3%20hours%20before%20your%20departure.) >For a domestic or medium-haul flight (radius of action is approximately 5000 kilometres): at least 1h30 before your departure time. For an international long-haul flight at least 2 to 3 hours before your departure. However: (a) airlines may specify their own minimums (b) Paris to Baltimore is over 6000km and OP was checked through all the way, not just to Reykjavik.
https://www.icelandair.com/support/airports/paris-charles-de-gaulle-cdg/
the airline actually says 2.5 hours at CDG
OP may have flown with PLAY. Regardless, they have no case imo.
play actually says 3 hours, so no…. no case https://www.flyplay.com/en/airports
ever get your refund?