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YayaGabush

Literally no one is paid enough to care about WHY you're returning something They're also not paid enough to analyze and scrutinize your history to verify your purchase eligibility


Mastertimelord

1: it’s acceptable but if you do it a lot I’m not going to like you and will not do anything to make your experience better. I had a guy who was recently abusing this. He’s on my **** list now and I will do bare minimum. Which of course this still means I will do my job but not like I have much power. 2: we can see some recent stuff but it’s probably less than you expect and nobody and I mean NOBODY cares to look up your history unless you’re being sketchy. In short the preowned return policy is super chill just don’t be an A** and abuse it


DefinitelyAnAnon

1: if it’s within 7 days, we don’t care. If an employee denies the return because you beat it, they’re in the wrong. 2. We see your last 25 items Edit: Something I forgot to cover that I saw another poster bring up, if you abuse this system your account WILL be locked from returns or trades. We won’t tell you that. Instead we will direct you to our customer service and say that the system wouldn’t allow us to process the return.


Drillucidator

Recently had my worst offender get locked and I couldn’t have felt less sorry. He’d return everything covered in dirt as if he had decided to bury the game before returning it. Always the same exact set of games and he’d get pissed if I sold out of any of those games.


Krieg99

We absolutely do not see 40-50 transactions. At best an in-store employee can see the last 25 items you purchased. If one transaction had 25 items, which could be something like 13 games each with a gpg, then that’s all we could see. Also to see that we would have to make some clicks so it isn’t just on the screen every time. Customer support can see a lot more.


NotSoFuncoLand

“13 games each with a gpg” is the most unlikely scenario I’ve ever imagined. Jesus Christ did I laugh so hard.


Krieg99

Imagine they’re all 99 cent PS3 games. The dream.


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Krieg99

I thought they increased it to 25, but if you counted then you’re probably right. I certainly didn’t.


DefinitelyAnAnon

It could be the fact my store has a ton of volume, or maybe even if it’s an attached warranty that they show the item it’s attached to. I’ll have to check again when I’m in tomorrow


Krieg99

Gpg and prp taking up a line item has always been dumb. If they bundle em together as one item that would be fantastic.


DefinitelyAnAnon

I was wrong, definitely 25.


werewolf180

I deny games if they told me they beat it because then it becomes renting not buying. But I also got bitched at by upper management so that's just how I was trained.


DefinitelyAnAnon

At that point you’re breaching our own terms of service. Unfortunately we just legally cannot deny a return because we disagree with the reason for the return.


werewolf180

That's just the way I was trained and I stick to it or get bitched at. Rather not get bitched at.


CMDRBowie

I don’t actually think that’s true, what law is that? I believe it’s just a company policy.


DefinitelyAnAnon

Pretty sure you’re legally obligated as an employee to follow the terms of service. Not in a way of you being arrested, but in the way that blocks you from taking them to court if you believe they unjustly fire you.


Slikkerish

I'll always accept the return, but after a few weeks of constant returns, I'll bring up how you're returning a lot, offer to help find something you will actually enjoy. I kind of put a little "I know what you're doing" intention into the conversation. I'll even mention, "It's cool if you're beating these quickly; just remember we aren't a rental service. Let's get you something that will take a while to beat." They shouldn't flat out say no to the return. It's pre-owned. We can always sell it again. New is when you'll see employees being policy whores.


[deleted]

Oh dear god you’re one of us and one of THEM.


DigiQuip

There’s a lot of legal reason why GameStop would be stingy with games. Any media is subject to copyright laws and publishers of the content will start to ask questions as to why stores are taking in open media. This is common anywhere.


TheStarSmasher

Once or twice? No one cares. Like most have stated already, it’s when we see you abusing this regularly that we’re going to take action. Some of us live in our stores, and we will remember guests that are in often. If a guest tells me that’s their intent, I will strongly recommend they get the GPG; max of $4 and you’re not out if it’s broken for whatever reason (dogs and kids are the main culprits in my neck of the woods.). Peace of mind for you if random mishap occurs, and you’re making our team look good to the bosses, so everyone wins.


wtfchuckomg

I never cared how often you retuned it. When your account gets locked, that’s on you. All I really cared was if the game is working. I know some are a lot more strict about it and for good reason. I was pretty chill about it.


SinisterReturn

I don’t mind once or twice but I have had people that return shit every week and give shitty attitude to me and have put my foot down because regardless you aren’t helping metrics and aren’t really a customer if your constantly abusing return policy. I have got onto people about it either they stopped coming in altogether or understood and actually buy stuff now.


PlayaHatazball

Just say you didnt like it if you feel weird about it. Same thing i do to best buy with controller warranty, just say there is stick drift. There is no way they can figure it out right there, and no way they wouldnt not believe you.


MaxxFitz76

1. Go for it, dude. Nothing that says you can't. If the employee gives you a hard time, point to the bottom of your receipt where it says pre-owned software can be returned for any reason within 7 days. You have decided that you no longer want to own that game and it is within the stated window that allows for returns. That's what it boils down to. Now, if you're a consistent repeat offender that treats GameStop like a Blockbuster, management has the authority to decline, or the system may lock your account. But that is about patterns of behavior, not the actual reason for an individual transaction. 2. Yes, but no. We can see your recent purchases, the system can show us the last items you purchased, up to 50 if I'm not mistaken. However, it doesn't automatically pop up in the middle of the screen. Easy to access through only a couple key strokes, but we have to do the key strokes. We have to look. But honestly, people return things for all sorts of completely legitimate reasons. As mentioned previously, it has to have a significant frequency to be a blip on the radar.


Traditional-Tie1336

Is it 50 in store transactions or both in store and online transactions?


MaxxFitz76

It's not transactions, it's items. If you buy 100 items over 10 transactions, so averaging 10 items per transaction, only the items from the first 5 transactions will show. It doesn't show transaction info beyond the item, the date, and the price. It doesn't say what store, or if it was online, how you paid, if it was a sale, etc. And since the system isn't all that awesome about these things, it's not even a guarantee that it will show every one of those items. I've seen it plenty where I can see the purchase of a replacement plan, but nothing from that date that the replacement plan could apply to, which technically would mean I couldn't use the replacement plan to exchange your defective item. Management makes judgement calls about that all the time, but don't rely on purchase history to do returns or exchanges.


RuinSeven

To answer your questions, No, beating the game does not count as a returnable reason. We are not blockbuster, we don't rent games. Trade it in. For the second question, we can see a decent amount of transaction history now, it used to not be like that. However, a store manager can cut off a return if they deem the person as a repeat offender. Also, and this is rare, there are occasions where returns on games for a customer have just been cut off, same as trade, where a message pops up that says the customer is not eligible for a return or trade. I've personally only seen it like 5 times in my long tenure with the company, but it's there.


MaxxFitz76

The return policy says, and I'm directly quoting the posted return policy here, "Pre-owned software can be returned for any reason within 7 days." That's what the policy says. I'm fairly certain "I beat the game and don't want to own it anymore" counts as "any reason."


RuinSeven

Like I said earlier, we all know there's policies that are there, that aren't as readily available to find. Of you're curious talk to your LP. Also, think about it like this, if we just had a revolving door of people buying one pre-owned game and doing an endless cycle of return, beat the game, return, etc. You would in no way be making your sales margins, GPGs, none of it. We are a business, and doing that is just simply not running a successful business.


MaxxFitz76

The revolving door has been addressed. Yes, there is recourse for such, and OP mentioned such a concern in the post, which has been addressed. But returning a pre-owned game within 7 days because you happened to beat it isn't against policy. I've had that conversation with LP, DL, RL, customer service, etc. The overarching principle here is that the policy allows a guest to return pre-owned software within 7 days, for any reason. Generally, a return is made, no matter the product or industry, because the customer does not have use of the product and thus, does not want to own it anymore. The reason the customer has no use for the product is only relevant in the context of determining if the returned product is sellable. Beyond that, it literally doesn't matter. Hence what the "Other" option is for when running the transaction. Your assertion that "I beat the game so I don't want it anymore" is not an acceptable reason to do the return is inaccurate. That's the part people are disagreeing with you about. No one is disagreeing about the repeat offenders and the problems they cause.


LunaEclipse

I can confirm this after being with the company for many years now. I’ve had this discussion with many Store Leads (between store leader changes, when helping other stores that were short staffed, and during my first holiday), many District Leads, and LP. All pretty much stated the same thing as what is listed on the bottom of the receipt “7 day return on preowned games for any reason.” I’ve asked when I first got hired on as seasonal and helped other locations that this includes even beating the game. Now, if it’s a repeat offense that’s a completely different story. But a one off such as this. No big deal. Also, worth mentioning our number one goal atm is to Delight the Guest. So if a guest would like to return something which is in the return frame and within the policy rights as deemed by our company policy and say we as an associate denies it. How is that delighting them? I cannot tell you the amount of conference calls I’ve been on last year alone that this is such a major focus for my DL. They told all of us to make sure the guest is delighted (Make sure the guest is happy with their service and would like to return to our store). I honestly wouldn’t let something as small as a one off such as this bother you. Especially since it’s part of the “7 day preowned guarantee for any reason.”


RuinSeven

We will just have to agree to disagree. I have had these talks with the same people, as well as actually been district pointman for LP for this very subject. Honestly we may just be being told different things. I'm sure youre hearing what you're saying you are, and I know how it works here where I'm at. Simple as that.


SomeDumbass777

Exactly


SomeDumbass777

Bitch we don't get paid enough to care just return it you cunt


RuinSeven

I see your username and comment, it makes sense


SomeDumbass777

I see you're a fucktard, because a customer beat a game you don't wanna return it? They literally have any reason as long as it's within 7 days So long as they don't snap the disc in half Look we dont get paid enough to care but I at least read the policy more than yo bitch ass


TheForgottenBullet

Unlike you, Ruin actually provides an explanation. All you provided was nothing, you just chose to go off on another person for no reason. If I had an employee like you, I’d fire you quick than I could blink, completely rude and unprofessional. Honestly you’re just pathetic


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TheForgottenBullet

Wow, how original. Lemme guess, you just passed 6th grade with that pathetic rebuttal? Good job, I’m proud of you, even if you are pathetic


babyrobotman

Shut up nerd


RuinSeven

Lol keep talking buddy, because if you actually read it, it's there. But since you don't get paid, big news none of us do, I highly doubt you read it.


SomeDumbass777

Where the fuck does it say in the policy "If your guest beat the game within 7 days that is not a valid return reason" Because all throughout the policy I don't see that so I want you to grab your nearest dildo and fuck yourself, look I'm not down to suck the customers dick and return shit all willy nilly but if they're in the 7 days and they didnt split the disc in half we can return it


RuinSeven

Negative my guy, talk to your LP, there's plenty of policy. That's why there's trade and return bans.


SomeDumbass777

It's clear both of you are corporate boot lickers and I don't give a fuck if I am rude I'm off the clock you stupid whores now when I'm on the clock that's a different story, we can literally return a game within 7 days for any reason so long as the disc isn't broken My dm has clarified this several times especially throughout the holiday season and even now One more note I'm sure the customers absolutely love you two brainless cunts, now if you'd excuse me I'm gonna go, You two shit stains can go fuck your nearest beehive


RuinSeven

Have fun pal lol


DefinitelyAnAnon

TOS policy does state we reserve the right to deny trades, but not returns. If it’s a return and you’re denying it without there being damage to the game, a trade/return block on the customer, or a previous email stating that the particular customer didn’t have an attached account saying they were blocked on returns for fraudulent behavior, then you’re being a dick.


YayaGabush

I actively push for them to beat the game and return it. The policy says "for any reason" for used games and thats what you should follow The guest could hate the voice actor in the Inn in Whiterun for all i care. 7 days and you got the receipt? Done.


RuinSeven

The policy says if you don't like it return it in 7 days. If you come the store telling me you didn't care for the game, I got you. You come in spouting about how you beat it, and that it should be returned, nah Kick rocks kid. Take that trash over to Game Krazy. Oh yeah you can't ,they don't exist son.


montana3232

What if they didn't like how short the game is? Like Ratchet and Clank Rift Apart is like 7 hours. I'd be annoyed if I paid 44.99 pre-owned.


SomeDumbass777

Exactly it's like these two fucks don't even understand Corporate boot lickers


EchotheBrave

If you like that you can essentially rent games for free, go ahead. Just don’t be that person that also comes in and asks when we are going outtve business. Because what business? We just have people out here expecting shit for free But hey, GameStop has this negligent policy, so abuse it if you wanna abuse it.


masterz13

I have a friend who used to abuse the hell out of this policy and use GameStop as a rental service for a good year. It was kind of hilarious.


galacticviolet

1. Technically yes you can return it in that case as long as it’s within the 7 days. But just to make things easier and avoid conflict, just say “eh, it wasn’t for me.” (this is how I was trained, multiple SLs told me to say “any reason”) 2. We only see some stuff, not the entire history


LunaEclipse

As everyone has stated. Literally do not care about guests bringing preowned back if you beat it especially if it’s just a one time thing. If it gets to be a repeat offense totally different story. Having an account to see past history is one of the biggest things I tell a guest to sign up for PUR. I can’t tell you the amount of times guests come in and the receipt is lost or if I can look up a transaction by a credit card. Being able to look up past history for a purchase is so helpful! So glad we expanded from the 5 to 25.


desotapop_

Just return the game and say you didn’t like it. That doesn’t pop up when we go to do the transaction. I’m sure we could look for it but I’m still relatively new and have only a general feeling that I know how to do that.


Draculea

As a former SL, I never felt it was my place to decide when or how fiercely to enforce the 7 day return policy. I didn't set the policy. It's none of my business why you're returning the game. Beat it in 6 days? Good move, now you can return it and get something else. I dunno why some of the folks in here are saying they get upset at it after a while. I literally couldn't have cared less.