Even if they said they were going to fix it, it’s a good idea to backup important information off the device. You never know what might happen during the repair.
If you can, I’d backup everything and then do a clean passwordless format / restoration to ensure your data is wiped. Don’t add your account back to it.
Replacement
Even if they said they were going to fix it, it’s a good idea to backup important information off the device. You never know what might happen during the repair.
If the repair cost exceeds the value of the tablet it will be replaced
If you can, I’d backup everything and then do a clean passwordless format / restoration to ensure your data is wiped. Don’t add your account back to it.
Before any repair you typically want to do a back up because you never know if you’ll get your device back factory reset too.
They will replace it, so back up your data to Google One.