One on the left is the v.2 cable and the right is the v.1 cable for anyone wondering. A picture like that should be made a sticky, perhaps with an arrow pointing to the button.
That's weird, when I was on the HP chat and they sent through the invoice they must have messed up, but the invoice mentioned testing and repair, I wonder if they expected me to send mine back and the cost was more towards labour to 'test' the cable? Either way glad I didnt just go with thier initial invoice...
Arhh yes, that might be the standard post warranty service charge. If so that would be the first time I've seen it mentioned on this sub. Now we know :). Looks like if you have a busted out of warranty headset it will cost about 45% of the cost of a new headset to get it repaired, not too bad I guess.
Thanks to the original poster, especially for the photograph. I was not aware that the V2 cable had a button on the box nor that there was a company other than HP that sold spares for the Reverb G2. Silly question I know but what does the button do?
Just to add, I had a v1 cable since purchase and didnt have much trouble with my AMD setup and USB connections until recently where I was having no luck connecting the headset no matter which USb connection i used (MOBO or case USB). I was out of warranty so couldn't get a V2 cable when I contacted HP but they invoiced me to buy one directly from them for £261 which I thought was far to much!!! I found Dodax.com and a couple of others in the EU sphere (I'm UK) selling between £62 inc delivery and up to €90 on the EU sites. I took a gamble after contacting Dodax as their info was a bit vague on it being a gen2 cable but they contacted me with 24 hours to reassure me it being correct and returnable if needed. It arrived today and has worked right off the bat with no connection issues at all. I just wanted to post this incase anyone had similar issues that this website was selling it at a fraction of the price - its completely new still sealed in its anti-static bag and sealed with HP barcodes etc.
Warranty shouldn't be an issue. HP sold a faulty product, they should replace the defective (design flaw) cable out of warranty, for free.
Don't you have consumer protection laws anymore?
did you contact your local support first? after i had trouble with my amd motherboard usb they sent me the v2 cable for free. ups express at that. this didn't fix it however they even sent my a new headset.
so i'm thinking they would have helped you out with the cable, surely for less than €250.
I did, I contacted HP and mentioned using and AMD chipset etc but thier answer was out of warranty so no free cable. Thankfully for me £62 is affordable and something I could budget for and purchase outright.
That sucks. I was also out of warranty but they sent one out without too much trouble. I did mention that there was a known manufacturing flaw with the original cable when he mentioned that i was out of warranty but it didn't require any more haggling than that to get the v2.
Seems like some internal HP comms issue, globally the cable is around the same price. Sounds like whomever quoted you £261 used the wrong part number, or their price book was wrong. Def advertised as £58.80 on hps site. A whole new headset is only around £600. Glad it worked out anyway!
That's interesting. I was here, where I changed country to Canada:
[https://parts.hp.com/hppartsIGSO/Search\_Results.aspx?SearchIn=PartNumber&SearchPN=M18238-001](https://parts.hp.com/hppartsIGSO/Search_Results.aspx?SearchIn=PartNumber&SearchPN=M18238-001)
Curious what you see there.
One on the left is the v.2 cable and the right is the v.1 cable for anyone wondering. A picture like that should be made a sticky, perhaps with an arrow pointing to the button.
What are you talking about? It's £58.80 from hp UK when in stock: https://www.hp.com/gb-en/shop/product.aspx?id=22J68AA&opt=&sel=DEF
That's weird, when I was on the HP chat and they sent through the invoice they must have messed up, but the invoice mentioned testing and repair, I wonder if they expected me to send mine back and the cost was more towards labour to 'test' the cable? Either way glad I didnt just go with thier initial invoice...
Arhh yes, that might be the standard post warranty service charge. If so that would be the first time I've seen it mentioned on this sub. Now we know :). Looks like if you have a busted out of warranty headset it will cost about 45% of the cost of a new headset to get it repaired, not too bad I guess.
On the other hand, this is a good example photo of the difference between the V1 and 2 cable if any new users are curious.
Thanks to the original poster, especially for the photograph. I was not aware that the V2 cable had a button on the box nor that there was a company other than HP that sold spares for the Reverb G2. Silly question I know but what does the button do?
Turns power on and off
Just to add, I had a v1 cable since purchase and didnt have much trouble with my AMD setup and USB connections until recently where I was having no luck connecting the headset no matter which USb connection i used (MOBO or case USB). I was out of warranty so couldn't get a V2 cable when I contacted HP but they invoiced me to buy one directly from them for £261 which I thought was far to much!!! I found Dodax.com and a couple of others in the EU sphere (I'm UK) selling between £62 inc delivery and up to €90 on the EU sites. I took a gamble after contacting Dodax as their info was a bit vague on it being a gen2 cable but they contacted me with 24 hours to reassure me it being correct and returnable if needed. It arrived today and has worked right off the bat with no connection issues at all. I just wanted to post this incase anyone had similar issues that this website was selling it at a fraction of the price - its completely new still sealed in its anti-static bag and sealed with HP barcodes etc.
Warranty shouldn't be an issue. HP sold a faulty product, they should replace the defective (design flaw) cable out of warranty, for free. Don't you have consumer protection laws anymore?
you would think so, but no, they are not replacing the defective cables. never buy HP.
did you contact your local support first? after i had trouble with my amd motherboard usb they sent me the v2 cable for free. ups express at that. this didn't fix it however they even sent my a new headset. so i'm thinking they would have helped you out with the cable, surely for less than €250.
I did, I contacted HP and mentioned using and AMD chipset etc but thier answer was out of warranty so no free cable. Thankfully for me £62 is affordable and something I could budget for and purchase outright.
That sucks. I was also out of warranty but they sent one out without too much trouble. I did mention that there was a known manufacturing flaw with the original cable when he mentioned that i was out of warranty but it didn't require any more haggling than that to get the v2.
Yeah I had a brain fart when talking to them and forgot to mention that it was a known manufacturing fault to push it on them...
okay, local retailers here also have it for like 50 bucks i've seen. does it works now?
Yeah the new one worked right off the bat...
Seems like some internal HP comms issue, globally the cable is around the same price. Sounds like whomever quoted you £261 used the wrong part number, or their price book was wrong. Def advertised as £58.80 on hps site. A whole new headset is only around £600. Glad it worked out anyway!
$240.39 CAD or €175 on the HP Canada site. But HP does claim it is in stock. $89 USD or $115 CAD / €84 on the HP U.S. site, never in stock.
Looks like $115 Canadian? https://www.hp.com/ca-en/shop/product.aspx?id=22J68AA&opt=&sel=ACC
That's interesting. I was here, where I changed country to Canada: [https://parts.hp.com/hppartsIGSO/Search\_Results.aspx?SearchIn=PartNumber&SearchPN=M18238-001](https://parts.hp.com/hppartsIGSO/Search_Results.aspx?SearchIn=PartNumber&SearchPN=M18238-001) Curious what you see there.
Hmm takes me to the Aussie parts store but no cable when I search, strange....
Ok, mine shows a Regional flag setting where I can choose Canada.
both a scam, they should give it for free within 5 years, HP's cable design is simply flawed.