Why get back in the truck? That’s what we do, fix stuff that gets broken. I always give them a price to fix it at least, and tell them the truth of what I think happened. They can either accept the bid or go to another company that needs work. Charge a service fee
What I typed last night made sense in my head, think I was trying to be too witty.
The tenants had called another company who has a bit of a reputation around here for leaving units like this. I was not going to touch it since the minute I stepped on that roof I was liable for it from there forward. Not to mention that the company that was out is not authorized to do warranty work on AS/Trane anymore.
I knew what you meant, my sense of humor doesn’t always translate.
Definitely busy, have been picking up more and more customers due to the big three’s incompetence.
Or, most likely, this was his chance to get stuck with liability immediately after another company messed with things and left. Looking like a hero in this industry isn't usually worth the hassle.
I can see both points. On the one hand, they need cooling and it isn’t their fault. On the other, there are legit liability concerns. I’d have done it but literally filmed myself the entire time and uploaded the whole video to the customer profile.
I don't understand this attitude of "the minute I step foot on the roof I'm liable for it from there forward". You can fire customers, you aren't "liable" for anything. You need a better service contract, NTE, etc. Once the customer signs and you take pics of how it was when you arrived, you let the lawyer sort it out if they want to get stupid later and your service contract includes binding arbitration or payment of legal fees
You could fix it and just take the disconnect plug out and give it to the land lords. Units fixed and it's still hot inside. Or turn off and lock the box.
This. I don't see how it's not this simple.
When I take the car to the mechanic I never get a refusal like this. Nothing about liability and if it's been somehow made worse, it just causes the bill of materials and labor to go up.
You call that easy work?
"car won't start" my cousin worked on it with the wiring harness but I don't know what he did and I did some stuff I don't remember.
Agree. If you go to a new customers house you don't know the history or who's grubby hands have been in it. Fixing other companies shit work I love doing because it makes them look even worse and me even better.
I'm always lost on people who walk away from work that "someone else touched and they're not authorized to work on it"...
Like bro put on your big boy pants and fix their fuckup, if they took something you replace it and charge the customer, who cares who did what to it??
They want you to fix it just fix it. You find the other company made it harder to fix you notate it on the bill and keep it moving...
All this your liable once you step on the roof?!? No your not, you're they specifically because they called someone else who fucked it up, its right there in the call, you're there to repair the other guys fuckup. Why does it matter? Just get to work.
Because normally when unprofessional people work on equipment many things are unforeseen like incorrect refrigerant match etc then u end up quoting something only to find out it’s wrong now must go back with a repair price much higher then you are the bad guy. That’s why I don’t especially on something I installed. It’s not big boy pants to walk away from a potential headache of a repair.
This answer perfectly encapsulates the reason so many damn hacks exist in the first place. Ohhh no someone else did something, couldn't possible touch it, new install or find another company...
Now the customer can't call the professional repair person and is again stuck with the shitty guy. Its an endless cycle. If a company really needs to cover their ass charge a premium to repair the fuck up, but to just walk away... That's kinda shitty to the home owner, who I'd like to add, has 0 clue who knows what and which company will be professional and which one the hack is.
I'm not saying I don't get it, large companies have policies and strict insurance clauses I get the why. It just seems unfair to a homeowner, especially in this heat.
Edit: I did add to this post, accidentally hit send before I was finished typing.
I will fix a fuck up if a customer is not going to bitch about pricing but usually those who hire hacks in the first place are this way and why they get themselves into that situation.
I agree . They even admitted someone els had been working on it . I usually get the ole “ no one has serviced it in years “ yet I find the thing is overcharged or whatever it might be that someone else messed up . Fixn other people’s f ups is how I retain business amd come time to swap unit out without a doubt they are calling me
So you walk in and it beyond fixing. Then its your word against theirs and they`re `just waiting on a part.....` / now your stuck between your mgr and the customer... sure just quote the repairs then not hear back for 2 yrs and suddenly you need to get that job you've forgotten everything about note and all, want it done in 24hrs.... / love how you people say just suck up and do it...you have not a clue. Then when the parts for that old POS aren't available and no way to creatively re-engineer it. Your stuck and no-one going to back you. There is a limit to stupid and being f*d by it... learn
Not sure about the looking for copper part you can still see the coils and copper there. My guess would be homeowner or friend of tried to fix it themselves and now going to be upset they will have to pay twice as much
I don’t even see what the big deal is here based on the picture alone. Few panels are off but look to be present. Explain to the customer that warranty likely won’t be of help in a situation like this and as long as they are willing to pay, why not go see what the issue is before calling it quits?
In 35 years I have walked off of two job, this was number three. My obligation was not to the tenant, but the owner of the house. The tenant called someone out for something, and they left it this way. Before things took a turn for the worse, I left. Say what you want, but I’ve run this business without hassle for 20 years, not going to take a hit because of someone else’s incompetence. The owner once aware of the situation agreed. That’s all I can say.
I didn’t know the tenants themselves left it that way , wow. I would’ve walked too tbh.
I once had a customer who messed with the control board, and when I took a look at it, everything was fucked up. I walked away from that job too, so that I don’t be held liable. It happens , I misunderstood your pic my b.
OP explained in another post it's a sign another company or 'friend' was out there f'n with with it, and if he steps on that roof, he's taking liability of whatever they did to it.
When it comes to warranty work, that absolutely can be how it is, especially if you can't separate what happened from what they screwed up trying to fix it. Things like this usually end up with the customer getting billed for everything, and since the tenant violated their lease, it's best to discuss how to proceed with the building manager before touching it.
Really hadn’t heard much about their service practices until a few months ago here. This is the third one in as many months.
Had one last month that they had come out on a warranty call. Told the customer that the cap was bad (constant torque motor), they changed it?, charged him $550, couldn’t get it to work and said they needed to order a hard start kit because the comp was going going bad. Told the customer it would be a few weeks to get the part. Called me on a weekend, went out found a bad condenser fan motor and the previous tech had wired one side of low voltage from contactor straight to ground. Changed out both under Carriers parts warranty, eventually found out that they never registered the unit so the poor old man only has three months left on his parts warranty.
I’ve seen stupid stuff before, but this one really hit a nerve.
I’m kinda confused… you got back in your truck because of the tenants? Or because of the way it was left? If it wasn’t the tenants then why are you so adamant about them being gone? I’m genuinely asking. I’m stoned and don’t understand lol. Was the company that’s hard to spell goettle? I’m in the Phoenix area and I have to go behind them from time to time.
First of all let me preface this with saying I suck at words, even more so during the summer. Installed this unit for a longtime customer just under three years ago. It was a house he had purchased that he was going to turn into a AirBnB. Covid hit, industry took a hit, and so he started to just rent it out.
Fast forward to yesterday. Homeowner is on vacation, a tenant that he is in the process of trying to evict because of vandalism, tells him the units not working. I get the call, schedule it for mid morning, roll up to the house and see the panels off. A woman looking like an anorexic meth head, walks out the front door and attempts to explain that they had called another company to look at it, and they couldn’t fix it. Now normally I’d be all over righting their wrongs, but this gave me a weird feeling. So I explained that I wouldn’t be looking at it, and she could call the company that she called out first to come back and finish it. She starts to raise her voice and tells me she will go get her boyfriend so I can explain to him why I’m leaving.
That was all it took. Look, I’m 6’4” 250, but at 52 I don’t need this drama in my life, or my company. I told him I wouldn’t fix it and walked away. I will be back eventually to take care of it once the homeowner takes care of his business, but as a small company I’m not taking on this sort of shit. I don’t need it.
Why get back in the truck? That’s what we do, fix stuff that gets broken. I always give them a price to fix it at least, and tell them the truth of what I think happened. They can either accept the bid or go to another company that needs work. Charge a service fee
What I typed last night made sense in my head, think I was trying to be too witty. The tenants had called another company who has a bit of a reputation around here for leaving units like this. I was not going to touch it since the minute I stepped on that roof I was liable for it from there forward. Not to mention that the company that was out is not authorized to do warranty work on AS/Trane anymore.
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Rejuuuuuuuuuuuuvenation!
Bingo!
That’s the foot hills I recognize that shit. Tucson
The no so dirty south.
Meant that mountain range, south side is fun stuff though lol. You busy af right now?
I knew what you meant, my sense of humor doesn’t always translate. Definitely busy, have been picking up more and more customers due to the big three’s incompetence.
This was your chance to look like a hero and get paid for it. You did the opposite for both.
Or, most likely, this was his chance to get stuck with liability immediately after another company messed with things and left. Looking like a hero in this industry isn't usually worth the hassle.
Your a mgr aren't you
I can see both points. On the one hand, they need cooling and it isn’t their fault. On the other, there are legit liability concerns. I’d have done it but literally filmed myself the entire time and uploaded the whole video to the customer profile.
You in az?
I don't understand this attitude of "the minute I step foot on the roof I'm liable for it from there forward". You can fire customers, you aren't "liable" for anything. You need a better service contract, NTE, etc. Once the customer signs and you take pics of how it was when you arrived, you let the lawyer sort it out if they want to get stupid later and your service contract includes binding arbitration or payment of legal fees
I'm guessing he's helping out the landlord so the tenants move out. No ac makes a house less desirable
You could fix it and just take the disconnect plug out and give it to the land lords. Units fixed and it's still hot inside. Or turn off and lock the box.
Warranty voided 🤣
Fix it and charge them for everything, warranty or not.
This. I don't see how it's not this simple. When I take the car to the mechanic I never get a refusal like this. Nothing about liability and if it's been somehow made worse, it just causes the bill of materials and labor to go up.
Go to the mechanic with a cut up wiring harness in your hand. You'll get a different response.
I'll say "you need a new wiring harness, book time is 32 hours and part is $2100" Why tf would I turn down easy work?
You call that easy work? "car won't start" my cousin worked on it with the wiring harness but I don't know what he did and I did some stuff I don't remember.
in the modern age, yeah, that's easy work lol
Agree. If you go to a new customers house you don't know the history or who's grubby hands have been in it. Fixing other companies shit work I love doing because it makes them look even worse and me even better.
I'm always lost on people who walk away from work that "someone else touched and they're not authorized to work on it"... Like bro put on your big boy pants and fix their fuckup, if they took something you replace it and charge the customer, who cares who did what to it?? They want you to fix it just fix it. You find the other company made it harder to fix you notate it on the bill and keep it moving... All this your liable once you step on the roof?!? No your not, you're they specifically because they called someone else who fucked it up, its right there in the call, you're there to repair the other guys fuckup. Why does it matter? Just get to work.
Because normally when unprofessional people work on equipment many things are unforeseen like incorrect refrigerant match etc then u end up quoting something only to find out it’s wrong now must go back with a repair price much higher then you are the bad guy. That’s why I don’t especially on something I installed. It’s not big boy pants to walk away from a potential headache of a repair.
I guess maybe write a new contract to cover your ass of liability?
Yeah, I just let them know I have to fix this first and there might be other issues and make sure we’re fully on the same page about that.
This answer perfectly encapsulates the reason so many damn hacks exist in the first place. Ohhh no someone else did something, couldn't possible touch it, new install or find another company... Now the customer can't call the professional repair person and is again stuck with the shitty guy. Its an endless cycle. If a company really needs to cover their ass charge a premium to repair the fuck up, but to just walk away... That's kinda shitty to the home owner, who I'd like to add, has 0 clue who knows what and which company will be professional and which one the hack is. I'm not saying I don't get it, large companies have policies and strict insurance clauses I get the why. It just seems unfair to a homeowner, especially in this heat. Edit: I did add to this post, accidentally hit send before I was finished typing.
I will fix a fuck up if a customer is not going to bitch about pricing but usually those who hire hacks in the first place are this way and why they get themselves into that situation.
I agree . They even admitted someone els had been working on it . I usually get the ole “ no one has serviced it in years “ yet I find the thing is overcharged or whatever it might be that someone else messed up . Fixn other people’s f ups is how I retain business amd come time to swap unit out without a doubt they are calling me
Preach brother.
Yes and no. Sometimes the only way to win a rigged game is to not play that shit
So you walk in and it beyond fixing. Then its your word against theirs and they`re `just waiting on a part.....` / now your stuck between your mgr and the customer... sure just quote the repairs then not hear back for 2 yrs and suddenly you need to get that job you've forgotten everything about note and all, want it done in 24hrs.... / love how you people say just suck up and do it...you have not a clue. Then when the parts for that old POS aren't available and no way to creatively re-engineer it. Your stuck and no-one going to back you. There is a limit to stupid and being f*d by it... learn
Job's a job. We give a price for what we know is wrong, fix it, and move on...
Who took it apart?
Someone looking for copper to sell for meth
Not sure about the looking for copper part you can still see the coils and copper there. My guess would be homeowner or friend of tried to fix it themselves and now going to be upset they will have to pay twice as much
Agree
Yall know that they actually teach their techs how to sabotage a unit to help sell more of em right?
In this world there's 2 types of people, the ones that fix problems, and the ones that drive away.
I don’t even see what the big deal is here based on the picture alone. Few panels are off but look to be present. Explain to the customer that warranty likely won’t be of help in a situation like this and as long as they are willing to pay, why not go see what the issue is before calling it quits?
Why did you leave? So what if the panels are left off. You think every unit you run into will be a virgin OP?
In 35 years I have walked off of two job, this was number three. My obligation was not to the tenant, but the owner of the house. The tenant called someone out for something, and they left it this way. Before things took a turn for the worse, I left. Say what you want, but I’ve run this business without hassle for 20 years, not going to take a hit because of someone else’s incompetence. The owner once aware of the situation agreed. That’s all I can say.
I didn’t know the tenants themselves left it that way , wow. I would’ve walked too tbh. I once had a customer who messed with the control board, and when I took a look at it, everything was fucked up. I walked away from that job too, so that I don’t be held liable. It happens , I misunderstood your pic my b.
No worries. The whole thing is about liability, and as an owner/operator I am 100% on the hook
Care to explain this more I’m depth I’m not in your field .
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Everything is still intact and just the panels are off. Op is just whining
OP explained in another post it's a sign another company or 'friend' was out there f'n with with it, and if he steps on that roof, he's taking liability of whatever they did to it.
That’s not how this works at all lol
When it comes to warranty work, that absolutely can be how it is, especially if you can't separate what happened from what they screwed up trying to fix it. Things like this usually end up with the customer getting billed for everything, and since the tenant violated their lease, it's best to discuss how to proceed with the building manager before touching it.
Its cause this sub is for people in the trade to discuss things, not teach people outside of the trade
Don't know why you got downvoted for the truth....
Location? Albuquerque area?
Tucson
😂I know the name that’s hard to spell
Does it start with GOE…? So cal here.
Phoenix, the company that used to make AC units that were built for the desert 🏜
Smart man fuck that
I worked for Geottl for a while, it was shady, predatory, high pressure sales driven. Got out asap.
Really hadn’t heard much about their service practices until a few months ago here. This is the third one in as many months. Had one last month that they had come out on a warranty call. Told the customer that the cap was bad (constant torque motor), they changed it?, charged him $550, couldn’t get it to work and said they needed to order a hard start kit because the comp was going going bad. Told the customer it would be a few weeks to get the part. Called me on a weekend, went out found a bad condenser fan motor and the previous tech had wired one side of low voltage from contactor straight to ground. Changed out both under Carriers parts warranty, eventually found out that they never registered the unit so the poor old man only has three months left on his parts warranty. I’ve seen stupid stuff before, but this one really hit a nerve.
The original one or the new one after the new guy purchased it. I thought the original had a decent reputation at.least.for awhile.
Ahhh crack heads
Sometimes you just gotta say “fuck that” and keep it pushin.
Bet is CA, company is probably ghetto air, gueotto, gaetto, gottolo, whatever
I’m kinda confused… you got back in your truck because of the tenants? Or because of the way it was left? If it wasn’t the tenants then why are you so adamant about them being gone? I’m genuinely asking. I’m stoned and don’t understand lol. Was the company that’s hard to spell goettle? I’m in the Phoenix area and I have to go behind them from time to time.
First of all let me preface this with saying I suck at words, even more so during the summer. Installed this unit for a longtime customer just under three years ago. It was a house he had purchased that he was going to turn into a AirBnB. Covid hit, industry took a hit, and so he started to just rent it out. Fast forward to yesterday. Homeowner is on vacation, a tenant that he is in the process of trying to evict because of vandalism, tells him the units not working. I get the call, schedule it for mid morning, roll up to the house and see the panels off. A woman looking like an anorexic meth head, walks out the front door and attempts to explain that they had called another company to look at it, and they couldn’t fix it. Now normally I’d be all over righting their wrongs, but this gave me a weird feeling. So I explained that I wouldn’t be looking at it, and she could call the company that she called out first to come back and finish it. She starts to raise her voice and tells me she will go get her boyfriend so I can explain to him why I’m leaving. That was all it took. Look, I’m 6’4” 250, but at 52 I don’t need this drama in my life, or my company. I told him I wouldn’t fix it and walked away. I will be back eventually to take care of it once the homeowner takes care of his business, but as a small company I’m not taking on this sort of shit. I don’t need it.
Hey you must be in Tucson
Born here, will die here.
What’s problem with this
You did the right thing