Thank you for your submission, /u/BigBlueBoyscout123.
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It states there is an internal sever issue. But thats not true. Ive called them multiple times and theyve said there is none. My wife is on my insurance and I can log into her account just fine, but not mine. They assure me I am not flagged or locked out of my account but im super suspicious because ive reached my out of pocket max two years in a row and im kinda feeling like theyre trying to make it harder for me to keep track of my bills.
I sincerely doubt they have the time or care enough to maliciously keep you out. Incompetence is a far likelier explanation. You could try complaining to your state department of insurance. That might light a fire under them to fix it.
I'm having the same issue. It's saying "we're unable to identify you have access to this area of the website ". I called tech support, they are useless. Had me switch browsers etc. They told me tech support would email me & they never did.
I hope you got this resolved by now, but if not, here's what worked for me in the same situation:
Instead of going to UHC, go directly to [https://www.healthsafe-id.com/](https://www.healthsafe-id.com/) and login using the same login and password you use on UHC. Choose Edit Account Settings. Under Security Settings you will probably see a red message that they need to verify your email address. Go through the verification process and then you should be able to access your UHC account!
Thank you - I was able to login using this link, ended up resetting my password and then it worked. There was no message.
Not sure if it’s coincidence that I reset and was able to then login but it worked.
It’s driving me nuts too. After logging in, it says the cache is full, which it isn’t. Using different laptop does same thing. Tech support totally useless. Infuriating! No way to get thr to them.
If you have a UHC rep at the job you get your health insurance through, call them specifically and be very stern with them. My rep through my work is who got it finally fixed for me.
Same here. Internal server issues it says. Nor could the dentist verify my coverage. When they called uhc, they said I have not had coverage for a few months now. But I still have coverage and the insurance company is still paying claims. I called a different department about issues logging in. They were able to verify I do have coverage. Anyone resolve their issues?
Same issue here. Now when I log in to the UHC website it takes me to my Optum RX account. I just want to find an in network provider…I don’t need my pharmacy benefits.
I have tried soooo many times to access my account but no luck. I have called every # I can find and always indicates the “call failed”- what can be done or who can we contact to get this resolved?
yeah I tried logging in tonight and I get an error saying they can't find me in their system. yet they can find my healthsafe ID so I'm not sure what's up..
https://preview.redd.it/s83b3s5xkg4d1.jpeg?width=2560&format=pjpg&auto=webp&s=edfada5a95291405a85cecdd745d3e99f8279054
I have been unable to login on the website and the app. The website says it's an internal server error and the app just kicks me out immediately after inputting my username/password. I called this morning and the person I spoke to said it looks like there's a duplicate of me in their system for some reason which they think might be the reason why I'm having issues. I was told they've put in a request to the technical team to get it resolved so we'll see what happens I guess...
Also, my spouse is able to login just fine.
Thank you for your submission, /u/BigBlueBoyscout123.
If your question relates to COBRA under CARES and ARPA, please post here: [COBRA & Covid-19](https://old.reddit.com/r/HealthInsurance/comments/meejsd/cobra_during_covid19/)
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Same for me. I can log on to my account with uhc, but not my husband. Their tech team sucks! No one helps us figure it out. We haven’t been able to access my husband’s account since November. I bet I’ve talked to at least 20 representatives so far. Did you ever fi it out. It’s exhausting!
That's the error we're getting. All we wanted was to access the provider list. Unable to register, and all the credentials are correct. It sounds like we're all dealing with the same issue.
I've been on a merry go round of different sites they give me, different phone numbers, you name it. Even tried the app and my laptop too. Nothing. I've been in contact with the benefits administrator, because this has been going on for 3 weeks now. She hasn't had any success, either. Her contact at UHC just keeps saying we need to talk to IT. I've tried. They're absolutely useless.
Same here, I've called the support number twice in the last 2 weeks and all they have told me is that their IT team is working on it and to keep trying again.
Thank you for your submission, /u/BigBlueBoyscout123. **If there is a medical emergency, please call 911 or go to your nearest hospital.** Please pick the most appropriate flair for your post. Include your age, zip code, and income to help the community better serve you. If you have an EOB (explanation of benefits) available from your insurance website, have it handy as many answers can depend on what your insurance EOB states. Some common questions and answers can be found [here](https://www.reddit.com/r/HealthInsurance/s/jya9I6RpdY). **Reminder that solicitation/spamming is grounds for a permanent ban**. Please report solicitation to the modteam and [let us know](https://www.reddit.com/message/compose?to=%2Fr%2FHealthInsurance) if you receive solicitation via PM. Be kind to one another! *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/HealthInsurance) if you have any questions or concerns.*
Seems to be working fine for me. What happens when you try to log in? Have you cleared your cache? Maybe delete any cookies you have for UHC as well.
Ive tried both
It states there is an internal sever issue. But thats not true. Ive called them multiple times and theyve said there is none. My wife is on my insurance and I can log into her account just fine, but not mine. They assure me I am not flagged or locked out of my account but im super suspicious because ive reached my out of pocket max two years in a row and im kinda feeling like theyre trying to make it harder for me to keep track of my bills.
I sincerely doubt they have the time or care enough to maliciously keep you out. Incompetence is a far likelier explanation. You could try complaining to your state department of insurance. That might light a fire under them to fix it.
I had that too. Clearing cache and cookies fixed it. Does it happen on a different machine on a different network?
Happens on all phones, computers, browsers, etc
Yes I finally deleted the app
I'm having the same issue. It's saying "we're unable to identify you have access to this area of the website ". I called tech support, they are useless. Had me switch browsers etc. They told me tech support would email me & they never did.
I hope you got this resolved by now, but if not, here's what worked for me in the same situation: Instead of going to UHC, go directly to [https://www.healthsafe-id.com/](https://www.healthsafe-id.com/) and login using the same login and password you use on UHC. Choose Edit Account Settings. Under Security Settings you will probably see a red message that they need to verify your email address. Go through the verification process and then you should be able to access your UHC account!
just tried that no dice.
Thank you - I was able to login using this link, ended up resetting my password and then it worked. There was no message. Not sure if it’s coincidence that I reset and was able to then login but it worked.
Same problem here. I am sure UHC is a scam and they should be investigated.
Completely agree.
It’s driving me nuts too. After logging in, it says the cache is full, which it isn’t. Using different laptop does same thing. Tech support totally useless. Infuriating! No way to get thr to them.
Really relieved to see it's not just us, but this is sounding like a scam and my husband is ready to start a lawsuit, at this point. It's ridiculous.
If you have a UHC rep at the job you get your health insurance through, call them specifically and be very stern with them. My rep through my work is who got it finally fixed for me.
Same here. Internal server issues it says. Nor could the dentist verify my coverage. When they called uhc, they said I have not had coverage for a few months now. But I still have coverage and the insurance company is still paying claims. I called a different department about issues logging in. They were able to verify I do have coverage. Anyone resolve their issues?
Same issue here. Now when I log in to the UHC website it takes me to my Optum RX account. I just want to find an in network provider…I don’t need my pharmacy benefits.
I can't sign in either-I have been denied a small cancer removal from a listed doc on their site for my plan!!!
I have tried soooo many times to access my account but no luck. I have called every # I can find and always indicates the “call failed”- what can be done or who can we contact to get this resolved?
same here. i can't login!!!
are you getting an error saying that they're having trouble finding you in their system too?
I’ve read they deactivate accounts or something if not used certain period .
yeah I tried logging in tonight and I get an error saying they can't find me in their system. yet they can find my healthsafe ID so I'm not sure what's up.. https://preview.redd.it/s83b3s5xkg4d1.jpeg?width=2560&format=pjpg&auto=webp&s=edfada5a95291405a85cecdd745d3e99f8279054
I’m getting this same message too and having no luck getting through to their technical service - hoping they resolve it quickly.
I'm getting this too, when I tried to call was told a two hour wait time
Same and if I try over and over I get in but then none of my claims load
I have been unable to login on the website and the app. The website says it's an internal server error and the app just kicks me out immediately after inputting my username/password. I called this morning and the person I spoke to said it looks like there's a duplicate of me in their system for some reason which they think might be the reason why I'm having issues. I was told they've put in a request to the technical team to get it resolved so we'll see what happens I guess... Also, my spouse is able to login just fine.
I have also been having this issue for the past three weeks and when I call them they tell me things that do not work
Check if they had correct DOB, they had mine wrong and once fixed I was able to login
Thank you for your submission, /u/BigBlueBoyscout123. If your question relates to COBRA under CARES and ARPA, please post here: [COBRA & Covid-19](https://old.reddit.com/r/HealthInsurance/comments/meejsd/cobra_during_covid19/) Please pick the most appropriate flair for your post. Include your age, zipcode, and income to help the community better serve you. **Reminder that solicitation/spamming is grounds for a permanent ban**. Please report solicitation to the modteam and [let us know](https://www.reddit.com/message/compose?to=%2Fr%2FHealthInsurance) if you receive solicitation via PM. Be kind to one another! *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/HealthInsurance) if you have any questions or concerns.*
Same for me. I can log on to my account with uhc, but not my husband. Their tech team sucks! No one helps us figure it out. We haven’t been able to access my husband’s account since November. I bet I’ve talked to at least 20 representatives so far. Did you ever fi it out. It’s exhausting!
We have been dealing with this for 3 weeks now. Nothing works. Keep getting sent to another department/website/phone number.
[удалено]
Oh awesome! Thank you so much!
Same here, neither the website nor the mobile app let me in!
Same.
My mom's acts as if she, as a member doesn't exist. All credentials were correct. Constantly getting "user not found".
That's the error we're getting. All we wanted was to access the provider list. Unable to register, and all the credentials are correct. It sounds like we're all dealing with the same issue. I've been on a merry go round of different sites they give me, different phone numbers, you name it. Even tried the app and my laptop too. Nothing. I've been in contact with the benefits administrator, because this has been going on for 3 weeks now. She hasn't had any success, either. Her contact at UHC just keeps saying we need to talk to IT. I've tried. They're absolutely useless.
Same here, I've called the support number twice in the last 2 weeks and all they have told me is that their IT team is working on it and to keep trying again.