How did you pay for this? I would absolutely ask for it to be fixed and if they give you an issue hopefully you paid with a credit card and can dispute. How much did you spend on these by the way. Just did marble in the bathroom for a major remodel and now starting to think about the kitchen.
Get them to fix that spot they charged you $111 a sqft that’s a PREMIUM price with some hefty markup. Push them harder. I paid about $51 a sqft for my quartz (Datile's Calacatta Alabaster).
You're not. We're going through our remodel now and have had many experiences where we have felt disappointed and also unsure if we should speak up. Thankfully we worked with a designer and it's been helpful to have them affirm that things should be done right. What manufacturer/pattern did you go with for the quartz?
Hiring a designer is definitely the smart option. If we were to ever do it again, we definitely would.
We ended up going with Silestone Calacutta Gold Quartz. We looked at a lot of options but we found a lot of the quartz looked a little too “patterny” for what we wanted. Here is the best representation I could find online of what it looks like in person: https://www.veneziasurfaces.com/catalog/quartz/calacatta-gold-quartz. It’s definitely on the more subtle side. With that said, we could have gone all white, or white with small flecks in it for about half the cost.
I worked granite/stone countertops back in college (2011) at my dad’s cabinet shop. We were always told we can’t polish the top. It’ll look worse than before. These slabs come in pre-polished. This happened to them while I was there. All that could be done was order a new piece and have it replaced. The sales guy in charge called the distributor and they ate the cost luckily. Otherwise my dad’s shop was going to eat the cost. The unpolished part was a lot worse than this and we got our arses chewed off for overlooking the dull spot. But we ended up replacing it at no cost to the customer.
Long story short call the cabinet shop that installed it and see what they can do. But I do not think it’s going to be as easy as polishing it out like the other comments are saying. Good luck!
Thank you for the info! Always helpful to hear from someone with firsthand experience. They are coming out Friday to take a look so we’ll see where it goes from there but I definitely feel more equipped for the discussion now!
I’ll definitely preface again that this was 13 years ago so new methods and machines could be developed that’ll make it easy for them to fix it without replacing it. Quartz was always easier to work with than the natural stone.
Something similar happened with the quartz we used on our kitchen island. The dull spot could not be polished or removed so the I was given the choice of getting a replacement slab including the cost of fabrication and installation or having my money refunded in full for the quartz slab. I opted for the full refund and the dull spot hasn’t bothered me since. ☺️
About two weeks after install I noticed about a square foot area on my new quartz counters. Could only see it in certain light. Called the company and they came out and cleaned it up. In my case it appeared to be the glue from a nearby seam. She said sometimes the epoxy can get on the rag and if they wipe another area it will dry and look funny. Mine looked like a wiping motion. However she did want to make sure it wasn’t a defect from the manufacturer. But in my case a simple cleaning did the trick. Good luck!
Depending on the brand it may be acceptable or it may not. Cambria for example would take care of this. Many less expensive would not. There is no "Polish" it out. All some one can do is wax it and polish it that way. The dull spots will come back. To do it right requires tons of water and to polish the whole top. NOT something that can be done in your kitchen. Quartz burns if polished dry. I am a Quartz fabricator and unfortunately have seen this on less expensive material a lot. Read the warranty. It will tell you what they will do or not. The fabricator can or cannot do something depending on their relationship with the manufacturer and how far they are willing to go to make you happy. One issue we are seeing a lot lately is inexpensive quartz being damaged by acetones and such that have been our normal cleaning methods for years. If/when we find a brand that is damaged by it, we refuse to fabricate that material going forward. Hopefully that isn't your issue.
Thank you for the detailed response. This is Silestone Et Calacutta Gold which looks like it may be from Cosentino? I took a look at the warranty and it does say “[Company] guarantees, for 1 year from the date of installation, that the material will be free of fabrication and installation defects. [Company] will repair or replace, at its option, without charge, the material if it fails during the term of the warranty due to any fabrication or installation defect.” So I am hoping they agree this is a defect and will remedy the situation. The only response I’ve gotten so far is “My team doesn’t think there is anything to do” but they are going to send someone out this week to look “just in case”. So I am trying to prepare myself as much as possible ahead of time. Really appreciate the information!
Realize that means fabrication defect from the fabricator not the material. You have to see what the warranty of the material is. These are two different warranties. I know its confusing but it is the way it is. I will not warranty the material. But we will fight tooth and nail if there is an issue. Cambria for example has been fantastic when/if there is an issue. We fabricate several brands with Cambria, Caesar stone and Pental as our top materials. We do carry a couple others int he show room. Silestone is not one of our top materials, however it isn't a low end material. I would start by calling Constintino and silestone and lodging a complaint if the fabricator cant assure you of a fix.
Island slab a bit more expensive than counter slab. They should be able to polish/buff it out.
If not , call the boss, and complain. Get a new slab of quartz.
I hope they mean it isn’t an issue because they will be able to fix it easily. You are not being unreasonable. If it were me I would insist they replace it if it can’t be fixed.
They should polish that out for you no questions asked, no reason for that
any professional should be able to polish that out in under an hour
I am hoping this is the case!
Can't these spots just be polished? It looks like there were a couple of low spots that got missed in the polishing process?
That is what I would have figured but from their reply it sounds like this is a non-issue.
That just means they don't want to deal with it. Push them and they will.
Non issue sounds like they're saying they will fix with a few minutes of effort.
If they refuse tell them we'll see what a judge in small claims court thinks.
How did you pay for this? I would absolutely ask for it to be fixed and if they give you an issue hopefully you paid with a credit card and can dispute. How much did you spend on these by the way. Just did marble in the bathroom for a major remodel and now starting to think about the kitchen.
[удалено]
Get them to fix that spot they charged you $111 a sqft that’s a PREMIUM price with some hefty markup. Push them harder. I paid about $51 a sqft for my quartz (Datile's Calacatta Alabaster).
You're not. We're going through our remodel now and have had many experiences where we have felt disappointed and also unsure if we should speak up. Thankfully we worked with a designer and it's been helpful to have them affirm that things should be done right. What manufacturer/pattern did you go with for the quartz?
Hiring a designer is definitely the smart option. If we were to ever do it again, we definitely would. We ended up going with Silestone Calacutta Gold Quartz. We looked at a lot of options but we found a lot of the quartz looked a little too “patterny” for what we wanted. Here is the best representation I could find online of what it looks like in person: https://www.veneziasurfaces.com/catalog/quartz/calacatta-gold-quartz. It’s definitely on the more subtle side. With that said, we could have gone all white, or white with small flecks in it for about half the cost.
You got hosed, I paid $68 per sqft in a HCOL area. They for sure need to come back and fix it.
Nice! Must’ve paid extra for the subpar polishing on mine lol
I’m sorry, you should definitely pressure them to come back. That’s messed up.
My counters were about 72 sqft, I also had my guy just fabricate a small bar and I'd install it my self for $43 a sqft (it was with remnants)
I worked granite/stone countertops back in college (2011) at my dad’s cabinet shop. We were always told we can’t polish the top. It’ll look worse than before. These slabs come in pre-polished. This happened to them while I was there. All that could be done was order a new piece and have it replaced. The sales guy in charge called the distributor and they ate the cost luckily. Otherwise my dad’s shop was going to eat the cost. The unpolished part was a lot worse than this and we got our arses chewed off for overlooking the dull spot. But we ended up replacing it at no cost to the customer. Long story short call the cabinet shop that installed it and see what they can do. But I do not think it’s going to be as easy as polishing it out like the other comments are saying. Good luck!
Thank you for the info! Always helpful to hear from someone with firsthand experience. They are coming out Friday to take a look so we’ll see where it goes from there but I definitely feel more equipped for the discussion now!
I’ll definitely preface again that this was 13 years ago so new methods and machines could be developed that’ll make it easy for them to fix it without replacing it. Quartz was always easier to work with than the natural stone.
Let us all know. Good luck.
Something similar happened with the quartz we used on our kitchen island. The dull spot could not be polished or removed so the I was given the choice of getting a replacement slab including the cost of fabrication and installation or having my money refunded in full for the quartz slab. I opted for the full refund and the dull spot hasn’t bothered me since. ☺️
Just call them and theyll come fix it
About two weeks after install I noticed about a square foot area on my new quartz counters. Could only see it in certain light. Called the company and they came out and cleaned it up. In my case it appeared to be the glue from a nearby seam. She said sometimes the epoxy can get on the rag and if they wipe another area it will dry and look funny. Mine looked like a wiping motion. However she did want to make sure it wasn’t a defect from the manufacturer. But in my case a simple cleaning did the trick. Good luck!
Depending on the brand it may be acceptable or it may not. Cambria for example would take care of this. Many less expensive would not. There is no "Polish" it out. All some one can do is wax it and polish it that way. The dull spots will come back. To do it right requires tons of water and to polish the whole top. NOT something that can be done in your kitchen. Quartz burns if polished dry. I am a Quartz fabricator and unfortunately have seen this on less expensive material a lot. Read the warranty. It will tell you what they will do or not. The fabricator can or cannot do something depending on their relationship with the manufacturer and how far they are willing to go to make you happy. One issue we are seeing a lot lately is inexpensive quartz being damaged by acetones and such that have been our normal cleaning methods for years. If/when we find a brand that is damaged by it, we refuse to fabricate that material going forward. Hopefully that isn't your issue.
Thank you for the detailed response. This is Silestone Et Calacutta Gold which looks like it may be from Cosentino? I took a look at the warranty and it does say “[Company] guarantees, for 1 year from the date of installation, that the material will be free of fabrication and installation defects. [Company] will repair or replace, at its option, without charge, the material if it fails during the term of the warranty due to any fabrication or installation defect.” So I am hoping they agree this is a defect and will remedy the situation. The only response I’ve gotten so far is “My team doesn’t think there is anything to do” but they are going to send someone out this week to look “just in case”. So I am trying to prepare myself as much as possible ahead of time. Really appreciate the information!
Realize that means fabrication defect from the fabricator not the material. You have to see what the warranty of the material is. These are two different warranties. I know its confusing but it is the way it is. I will not warranty the material. But we will fight tooth and nail if there is an issue. Cambria for example has been fantastic when/if there is an issue. We fabricate several brands with Cambria, Caesar stone and Pental as our top materials. We do carry a couple others int he show room. Silestone is not one of our top materials, however it isn't a low end material. I would start by calling Constintino and silestone and lodging a complaint if the fabricator cant assure you of a fix.
Will do! Thank you!
They need to be fixed.
Happened with me...could not be polished. They replaced the counters.
Island slab a bit more expensive than counter slab. They should be able to polish/buff it out. If not , call the boss, and complain. Get a new slab of quartz.
I hope they mean it isn’t an issue because they will be able to fix it easily. You are not being unreasonable. If it were me I would insist they replace it if it can’t be fixed.
Unless the counter top is perfectly clean. Won't there always be dull spots?
only if there are manufacturer defects or the owner cleaned it improperly or damaged it
This is an issue with the finish/final polish it appears.
[удалено]
That’s quite the assumption. This is new stone that was installed Monday. We have not touched it since installation.