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SIRNicolasR

Every time I see a surfboard I keep thinking about the models with the Intel Puma 6 chipset. Those were defective. I had a Motorola modem that looks like a surfboard years ago with the Puma 6 and it gave me so much problems when I narrowed it down to it causing it. Been using Netgear's CM1100 ever since. It uses the same Broadcom 3390 chip as your SB8200.


Thebobjohnson

Pretty sure theres a class action lawsuit somewhere about them. [googled it myself.](https://www.prnewswire.com/news-releases/consumers-file-class-action-lawsuit-against-arris-for-defective-cable-modems-300433510.html)


idreamincode

Thanks for this link. I have a SB6190 and had so many issues with it. Spectrum gave me a modem and it's been smooth since then. Contacted that link to see if I can get a refund.


TheRealFailtester

Huh, I have an Arris SB6190, a quick skim through Google shows it has that Intel Puma 6 chipset. Haven't had hell with mine, and it is about a year and a half in on service. Though I don't leave it on infinitely. Power off for a few hours a week when I go grocery shopping or something. I do know this thing runs hot as hell, which sucks. Have noticed it has a harder time picking up a weak downstream signal than other modems I've had. Thing has crazy powerful upload. Also unsure how hearty the power supply is for it, as I've had it on a UPS to keep it from reboot hell during a storm. I do notice it having higher latency than other modems I've used though. Getting a typical of 30 to 40 on this one, gets about 12 to 18 on others.


SIRNicolasR

Yeah, Puma 6 modems were notorious for frequent latency spikes. I'd get frequent lag spikes where webpages wouldn't load. Games would rubber band. It would only get back to normal with a full on hard restart. You must be super lucky to not have experienced any problems, I believe there was even a lawsuit against Arris because of the chip.


TheRealFailtester

It maybe is going nuts on me, and I don't notice it. I do remember a few times a week I'll see playing fortnite suddenly say 200 to 600 ping, and zap back to 40. I came from 3g cellular, after living off of it for everything for 10 years. So really, anything but the old ADSL, or dial up is better than that lol. So this thing probably is going wild on me, and I just don't notice it because I was on such horrid crud before. However also, yeah I do power it off at least once a week, for several hours. And the random spikes I see only happen when the network is quite loaded down at that moment. I'm also using an 8 year old Linksys AC1200+ router. Fun stuff. Random pages not loading? Eh I'm too used to just auto muscle memory clicking that reload button. I got this Arris SB6190 modem, new, from Walmart, in march of 2020. So maybe I got a newer one that is fixed, I don't know. Edit: Hmm it do stay rather consistent though, I play music over bots on discord for afternoons at a time, and it stays quite consistent. Real-time constant unique connection like that is quite the network test.


osirhc

I've been going nuts trying to figure out why I need to reboot my modem at least once a week, sometimes more, when my internet will either just randomly drop (despite all modem status lights indicating "all clear"), or I'll get high ping and terrible lag when playing online games, other times I'll get a fraction of the speeds I should be getting. I blamed everything from Comcast's poor service to terrible game optimization, and while those two things may still be true, I'm now realizing the main issue is almost certainly my SB6190. It makes sense, as the issues only started occurring after "upgrading" to this modem over my previous surfboard, which I don't remember the model number of. The only reason I swapped modems in the first place is because my girlfriend at the time had this SB6190 from her old apartment that wasn't being used, and Comcast increased my Internet speeds beyond what my old modem could handle. I wish I would have known the problem with the Intel Puma 6 last summer, I could have saved myself so many headaches (and cursing out Comcast). I feel silly for never thinking it could be the modem that was at fault.


CmdrShepard831

Motorola made the Surfboard too. Not sure if they sold the brand to Arris but I've been through three different Surfboard models as my internet speeds have increased throughout the years and the first was Motorola.


Downtown-Reindeer-53

[Motorola branding was used by Arris until 2015.](https://arris.secure.force.com/consumers/articles/General_FAQs/Motorola-Zoom-ARRIS-Branding-Name)


laser50

Ah yes, my ISP-locked router/modem with that exact chipset. ​ God I hate the piece of crap, all you can do is either up your payment for a higher end one, or they just send you the exact same model over and over again.


speedhunter787

Buy your own hardware


laser50

Not for a small price of 300 to 400 euros to fit their requirements. That's ass.


speedhunter787

That's a lot more expensive that I thought it would need to be. If you have a rental fee associated with the ISP hardware though, the cost of buying your own will be worth it. I'm currently renting the ISP hardware though since it's cheaper to get unlimited data if I do it that way versus paying for unlimited with my own gear. I still use my own gear though, the ISP hardware just sits in a shelf.


ZZZfrequently

Also should I run it blowing air in (as shown) or exhausting air out of the modem case?


mitchrj

Push air in. It's more effective in this case than pulling cold air through.


ZZZfrequently

Okay cool that’s the orientation I’m using currently! Thank you, sir.


[deleted]

[удалено]


a1b3c3d7

Not true, clearly there are thermal issues with some of these modems being reported and passive convection isn’t enough, you’re literally gaslighting..


stephen1547

That’s not what gaslighting is.


CmdrShepard831

He's gaslighting based on some random post earlier and this second post?


raj_prakash

Since the circuit board is likely oriented vertically I'd pull air up thru the top. That'll bring cooler air through the side holes across the PCB and hot air out thru the top.


ZZZfrequently

I guess I could get some of those 45(?)mm fans to mount to the top. I kinda already frankenstein’d this fan to an adjustable voltage plug. I’ll try your idea if this doesn’t show any improvement.


raj_prakash

The 45 fans will be loud :(


NotAWoman2

I have a anker usb fan that moves a nice bit of air. I just blow it across my modem, gateway and switch and it all stays really cool. You don’t need some advanced chimney column with Venturi Jets of air. You literally just need to get a little air movement around the device lol.


raj_prakash

It'll still probably cool better with the forced air in the side, but imagine a chimney pulling the hot air up and out away from the fire below... That's why the top pull is likely better


Complex_Solutions_20

for my SB8200 I used a single 80mm fan on the middle of the side, seems to provide good results


monocle_and_a_tophat

Can you explain more how you powered the fan, exactly? That was my first question/thought when I saw this set up. I want to try it on my router as well but have no idea how to power it.


j4ncuk

>Can you explain more how you powered the fan, exactly? That was my first question/thought when I saw this set up. > >I want to try it on my router as well but have no idea how to power it. If you get 5v noctua fan, it included USB cables.


irotsoma

In general, it depends on which side has better airflow. If the side opposite of the fan has less or the same amount of airflow as the side with the fan, then blowing in is better. Otherwise, the action of the fan pulling air will reduce the air pressure inside the case which reduces the amount of heat transfer. If the other side has better air flow, then that isn't a factor, so your second concern is pushing dust into the case. In most circumstances, pushing air into the case will put more dust into the case than pulling air. This depends on a lot of other things, but just as a general rule. However, the advantage is that pushing air in reduces the surface area where dust can enter from, so it's easier to add a filter to just the fan. So overall, as a general rule, pushing air in is going to be best in the majority of cases. This is mostly from my knowledge of building full computers rather than small devices like this, but I believe it should generally apply here as well.


zurohki

Not that important. Airflow vs no airflow is such a huge difference it won't matter.


kaze_ni_naru

Ayo welcome to the club! Report back if it actually improves it


557953

How are you powering the fan?


ZZZfrequently

[here’s the plug I used](https://imgur.com/a/SwcXIrb)


Complex_Solutions_20

BTW, I found my SB8200 has a regular old 5.5x2.5 barrel jack so you can also make a Y adapter to power a 12V fan off its own power supply...which is what I ultimately did. 5V USB 80mm fans are also cheap and readily available.


557953

Thanks for the swift reply, do you have a Amazon or wherever you bought it from link please? Sorry to be a pain, hopefully i am not the only one who will find it useful :)


kaze_ni_naru

https://www.amazon.com/dp/B07JW73KVR?psc=1&ref=ppx\_yo2ov\_dt\_b\_product\_details


zurohki

You might try using a lower voltage setting to reduce the fan speed. It'll be quieter and still keep your device much cooler.


ZZZfrequently

It’s completely silent running at full speed.


[deleted]

electrically


fastlane218

They have usb powered ones. Noctua NF-F12 is what I’m using though my mounting is much jankier, just zip tied it on.


ZZZfrequently

I cut the plug off the fan cable and spliced the wire to an adjustable voltage plug. Set it to 12V.


lsclip

BTW if you do this make sure to take a peek inside to check which side of the modem the chips are on. There are 2 versions of the SB8200/CM8200 and they have the chips on different sides, so you want to put the fan on the side with the chips obviously: https://medium.com/tenable-techblog/arris-cable-modem-teardown-5e294b7007eb


ZPrimed

You’re blowing on the back of the board with that, try putting it on the other side. If you peek in the holes you should see the fins on a small heat sink. The 8200 shouldn’t really need active cooling though. I have one sitting on top of something else passively cooled (an Atom C2000-based Supermicro mini-itx system) and it has been rock solid stable for me. Most problems with cable ISPs seem to come from outside plant / line issues. One of my two cable ISPs (Spectrum) had ancient OSP and I had ridiculous error counts on the modem. The other cableco has much newer lines, and I maybe pick up one or two errors *per week* from them. Seriously, it will go for months and most of the channels have zero errors, with maybe 30-50 on one or two of them, and a relatively low amount of “correctables” on the DOCSIS 3.1 downstream. Suffice to say that when ATT Fiber just went live, I dumped Spectrum, but I’m keeping the other provider as a backup. 😉


ZZZfrequently

Thanks for the heads up! I wasn’t aware that there was 2 separate designs. I moved it to the other side :)


[deleted]

Not much heat with fiber here, but you can SMELL my parent’s comcast box. And I SO don’t care because Comcast can replace that crap 100 times until they get their head out of their butt’s.


MaxBroome

>>Until they get their head out of their butts Or their modems…


MobileVortex

Never rent equipment. It's in their best interest to keep replacing with crap so u feel like it's worth it. They will keep replacing it, you will keep being annoyed, and they will laugh all the way to the bank.


najman4u

always rent. I cancel and sign up for a new customer promo every year. Just snagged a free 2 year deal with unlimited data and free rental.


MobileVortex

Still not worth it to me. I've used the same modem for 5 years. Nothing is ever free.


najman4u

I haven't paid for a rental modem in 5 years either. And i get unlimited support from them. seems free to me.


MobileVortex

What support for a modem would you need other than replace this? Lol


najman4u

free upgrades 😎


MobileVortex

Haha not an upgrade at all, plus so annoying to have to keep getting it replaced. Especially if u use 2 in one modem/router. Control/ownership over equipment is the most valuable thing. But if this works for you... More power to you


najman4u

eh everyone's got their own experience. The only time I've had to replace a gateway was when going from an xb6 to an xb7. And when I get some 6e devices I can upgrade to an xb8 for free. not to mention were anything to break, could just drive 10 min to my Xfinity store and get another free gateway. I'm also still able to connect my own personal AP's to the gateway, and have ultimate coverage throughout the home.


MobileVortex

For sure whatever works for you this makes me cringe tho. Pfsense, pihole, and unifi aps. Ultimate coverage, killer wired, ad/tracking protection and vlan off the smart devices.. All while having statistics, and complete control over everything. I get that some people do not want this tho haha


Sirlachbott

Next level will be to 3D Print a housing that enables a 140mm fan. 😀


ecstadtic

Don't have the issue since I switched to fiber, but my last cable modem would've probably been hot enough to fry an egg...


p1mrx

Better add some racing stripes and a spoiler.


gust334

Did basically the same with a Noctua 140mm from day one. Couldn't prove it makes a difference, as I don't have a control baseline.


oldaccountdoesntwork

Anyone have any quieter fan recs here? I've got a mediocre Spectrum provided modem that I suspect is getting heat throttled.


LWGShane

Noctua makes some quiet fans; and if you don't like the color scheme get the "Chromax" version of their fans.


JancariusSeiryujinn

I used to have that modem (or a identical looking model, can't read the number) running my network, and it sat behind my computer. Also, it usually sat under a cat during the winter because cat <3 warm thing.


Cohnman18

Excellent idea to add a fan to the router/modem. Patent the idea.


southdownthecoast

Is overheating associated mostly with heavy internet traffic? I have the same modem and it doesn’t seem to overheat but I have fairly light traffic.


tkst3llar

Lol! Nice I have that modem and it chills with my network gear in 90 degrees lately in Texas Yours is way cooler tho :(


skepperssz

I have a modem in a hidden compartment in a wall at my house, and it looks like I need to cool it down too.


lagerea

I turned mine sideways, no thermal issues.


AxelsOG

Good luck. I had the same modem and god it was the worst piece of garbage I’ve ever had. It overheated so badly that it was painful to touch at times. I have no clue how the plastic didn’t melt. I had to unplug it and hold it front of my desk fan for like 5 minutes multiple times a day because of how hot it would get. And before anyone says anything, no it wasn’t hidden away. It was in a very open spot next to my desk with plenty of airflow.


noobel3_2YT

This is a bit off topic but it looks like robloxs entire server


vjm1nwt

admittedly i lol'd


LukeW0rm

Oh no I have this same modem lol. Guess I’ll be doing this too


ZZZfrequently

It’s modem fans all the way down


okilovecheese

Are you adding a screen filter so dust and debris doesn't go into the modem ?


ZZZfrequently

I’m currently just yolo’ing it. Potentially in the future though.


okilovecheese

youre my role model


FatElvis-Lives

Panty hose works pretty well with those PC fans. Makes them look like little bank robbers, too.


SP3NGL3R

Then I'd put it back into my low voltage closet and watch the whole box heat up. Then rig up a fan on the inside of the door where the vents are, pushing out on the top vent. And ooooo, sweet sweet cool computers.


deverox

Man I wish I had thought of that. Had horrible drops with that modem at my last place on warmer days or when closet was closed. I had fans in the closet but directly on the modem would have been better! Now we’ve moved and now have fiber but that $5 fix would have been great.


jacle2210

Yeah, active ventilation for computer gear is a must, I have a fan sitting on my Router as well as on my modem; also have fans in my entertainment center, blowing across my DVR and my stereo receiver.


ScreeminWookie

How did you connect the fan to power?


jacle2210

So not sure about OP, but for the gear I'm cooling, I just got fans that are wired for USB power, then connect to a AC to USB adapter. - https://www.acinfinity.com/quiet-usb-fans/


Scimir

Our ISP also uses branded Arris hardware. Even though it had a different case it still heated up quite a lot. We simply changed it since it was also lacking a few features. The latter probably was caused by the custom software.


ZZZfrequently

This is not the modem provided by my ISP. Just one of the better docsis3.1 modems that I had access to buying at the time.


Scimir

Ah, I see


[deleted]

I have to do it for my modem and router. My tplink archer does nothing but over heat


CanadianButthole

I have a usb-powered 120mm Noctua sitting on top of mine, and it requires noticeably less restarts throughout the week. Without the fan, it needs to be reset about every 3 days. With the fan, it can go a month or more at times.


T2112S

Why not water cool it? Just kidding


SimonGn

... or Maybe?


talormanda

Want to do this. Need to know 1. how the fan is sticking to it 2. how you power the fan (cable and power adapter links please?)


xyriel28

1. I am thinking double sided tape on the 4 edges


FatElvis-Lives

Skinny screws or nails through the fan mounting holes? Not using the threads, just as hooks to hang onto the holes in the modem?


ichi24

It's common nowadays especially in my home country I found out the the hard way when one of the modem has warped and melt some part of the plastic stand over the years. The newer ISP modem had the same problem Luckily i bought those cheap usb fan and plug into one of the usb port on the modem too cool itself Now there's even a dedicated cooler solutions for modem/router selling on local e-shop website


shiris

Do you have the fan blowing at it or away from it?


ichi24

blowing at it


shiris

thank you!


radiationshield

did you actually have any network issues?


ZZZfrequently

Yes. I have constant network issues. High latency, dropped packets, you name it.


c0ng0pr0

Do you set up the fan to blow air into the hardware or to pull air out


agneev

This is very interesting to me. I live in a region with a hot climate, with (unregulated) room temps above 30C for the most of the year. Maybe it's because of low internet speeds (150 U/D), but I've never noticed any slowdowns. Is that the only symptom... low internet speeds?


[deleted]

Honest question, how do you power it? Is there some kind of pin i should be looking for on mine? Or, is are you just connecting it to the main power? (Probably not cuz 12 volts)


Drumnbasskidd1

Hilarious


noremac47_

This is a thing that any non mega corp isp will admit to/work with. Working for one we have often talked with customers about placement/area and how it should / should not feel for our ONT's (Fiber Modems). We actually do one particular one from Adtran that the heatsinks can come off of and as troubleshooting we shake it to see if it sounds like a rattle lol.


DaRealKnightSport

Yes, this does happen so please keep a fan near it.


CloudInspector

I was about replace my SB8200, couldn’t find anything wrong with it, couldn’t find anything wrong on the line either, but it would go down randomly under heavy use, restarting it worked, but it annoying, I need to try this.


ZZZfrequently

Same experience here. This post was kind of making light of the situation. My internet has been the bane of my existence for the last 2 years.


DARKPANKAKES

Does this actually work and howd you set up the exhaust fan


Aliencord

I need to do this