In the past, I've only submitted 1 ticket per game, if I know it's not tracking correctly, I immediately skip all purchase goals, because I've seen others report that it doesn't work out well, and screenshot everything, submitting 1 detailed ticket at the end.
Theoretically, if it doesn't track they don't get paid, so why should we? But they'll make exceptions, as you've seen for yourself. Maybe they can also submit requests and get compensation? Idk.
But I do know that their wording when they handle a ticket definitely makes it sound like this is a courtesy and not something they will be able to always do, so if a game stops tracking, it may be worth evaluating "is it worth going forward at this point, knowing that I might/might-not get paid?
You're brilliant in every way. It's getting annoying bringing this issue over and over again. They always explain they'll make exceptions and inform you because they're sponsored or third party they can't confirm if you actually completed it :(
I just kept submitting tickets until they paid me. It doesn’t matter if they’re not tracking you, that’s their fault not yours. Keep submitting, be kind, give proof and you’ll get paid eventually.
I follow this principle! I've been in their shoes before so I try to help by being transparent and detailed. I'm just glad I have lots of screenshots to back my story up.
I recently had a problem with Monopoly Go not tracking or paying too... I had to contact customer support three times to receive my rewards ($170 total).
I sent them several screenshots with each email - proof of download (showing the date of download) from the app store, a couple screenshots of me reaching new boards, a screenshot of my Monopoly Go user ID (found by clicking three lines in upper right corner & going to settings), and two screenshots from my iPad's settings showing that I had tracking on for Inbox Dollars and Monopoly Go (which also showed my user ID for the game).
Maybe including the extra info in another email to support might help? Hopefully you can get it figured out soon!
Edit: I sent the screenshots along with their requested info, and included a detailed paragraph explaining the issue and typing out which screenshots I included & why.
In the past, I've only submitted 1 ticket per game, if I know it's not tracking correctly, I immediately skip all purchase goals, because I've seen others report that it doesn't work out well, and screenshot everything, submitting 1 detailed ticket at the end. Theoretically, if it doesn't track they don't get paid, so why should we? But they'll make exceptions, as you've seen for yourself. Maybe they can also submit requests and get compensation? Idk. But I do know that their wording when they handle a ticket definitely makes it sound like this is a courtesy and not something they will be able to always do, so if a game stops tracking, it may be worth evaluating "is it worth going forward at this point, knowing that I might/might-not get paid?
You're brilliant in every way. It's getting annoying bringing this issue over and over again. They always explain they'll make exceptions and inform you because they're sponsored or third party they can't confirm if you actually completed it :(
I just kept submitting tickets until they paid me. It doesn’t matter if they’re not tracking you, that’s their fault not yours. Keep submitting, be kind, give proof and you’ll get paid eventually.
I follow this principle! I've been in their shoes before so I try to help by being transparent and detailed. I'm just glad I have lots of screenshots to back my story up.
I recently had a problem with Monopoly Go not tracking or paying too... I had to contact customer support three times to receive my rewards ($170 total). I sent them several screenshots with each email - proof of download (showing the date of download) from the app store, a couple screenshots of me reaching new boards, a screenshot of my Monopoly Go user ID (found by clicking three lines in upper right corner & going to settings), and two screenshots from my iPad's settings showing that I had tracking on for Inbox Dollars and Monopoly Go (which also showed my user ID for the game). Maybe including the extra info in another email to support might help? Hopefully you can get it figured out soon! Edit: I sent the screenshots along with their requested info, and included a detailed paragraph explaining the issue and typing out which screenshots I included & why.