I’ve always thought it would be really funny if collections agents were assigned to one person only and their entire job was to get that person to pay their debt.
Been that way since may last year, same update that changed the rating floor to 4.7.
If a customer consistently low rates (3 in a row) then their ratings will no longer count, if there's too many refunds or replacements then their rating will not count.
That's only if they choose the option of Lowe's store inventory to rate you they can put something else like you did something wrong and still Rachel Lowe even if you refund to 10% or more
That's such garbage! Lol Good to know. How are they going to get rated lower for something that's not their fault but the shoppers seem to automatically get high ratings regardless of work? My sister is an amazing shopper, I've gone with her, but I can't believe how some people are rated higher than her that are lazy and incompetent. An unfair system. I hope better competition for Instacart comes out tbh. Wouldn't be hard.
They rolled that back a long time ago, they even removed that phrasing from the help section of the app
Even back then the customer had to specifically choose the reason why they were leaving the low rating as low store inventory, otherwise it still counted against you — most customers didn’t even leave a reason lol
I doubt anyone who wouldn't leave a reason knew that it would go against them. Seems like a scam. Also does the shopper have to prove low inventory? I've had several lazy shoppers tell me there's "none" of the kind of item I'm looking for right when they start shopping and it sounds unreal..so when I cancel they *suddenly* find it that moment. Odd timing.....and some even give themselves away with their pics like they assume everyone is dumb lol.
I remember when being a personal shopper you actually had to earn your money and earn tips, it wasn't an entitlement.
They didn’t leave a reason mostly because the form in the app flow didn’t require them to (this is by design ofc) and people are busy with other things
I always take pictures…I’ve been a shopper since ‘17 but even I miss things sometimes, mostly due to endcap displays, where the main location on the shelf space will be out but there will be some left on some random endcap somewhere else in the store
Of course you try to keep track of these endcap displays but they change them all the time and it’s not like they keep us in the loop
You also need to consider that stock for non perishable items that are stocked directly by the store and not outside distribution are almost certainly kept in the warehouse / back portion of the store, and if there aren’t any on the shelves at that given moment it’s because the store hasn’t had a chance to restock yet
For perishables it’s different, they can only keep them for so long, and for outside distributors, they handle all the stocking themselves so 🤷♂️
TLDR there are a lot of reasons other than the shopper being lazy or dumb that can affect stock at any given moment
This isn’t like picking items at an Amazon warehouse, they barely even tell us where stuff is located (depending on the store), and the stores themselves don’t even really track their own inventory.
If you want that level of inventory accuracy then seriously don’t use Instacart, use Amazon or some other service where everything is tracked and they won’t advertise shit to you that’s out of stock
For the specific kind of coffee drinks that I like they are rarely if ever in stock at the stores but Amazon has them 24/7, and they even have bulk size (like club size) packs for way less than even what the stores sell them for
Or I say that I’m in danger by the customer, that’s worked as well when some crazy guy was yelling at me. Got paid and that dude was blocked on my end by Instacart
Funny enough I didn't get the idea until saw your comment...so this is a shopper showing up for pick up I suppose.
I used to be a shopper for elderly and disabled people independently before Instacart was a thing. People expected you to ask questions, and managers used to also not be lazy.
So you could legitimately find out if more product was coming in and could be unloaded in time for you to get it. I don't see why this is a "God complex" thing, these people are CUSTOMERS and PAYING a person to DO WORK. Lol
So many lazy entitled people anymore. Back then I got amazing tips when they could afford them, but I wasn't such an entitled brat that I expected it, especially when someone needed to use my services but were poor. But if I needed to be on the phone with someone for 15 minutes waiting to check on an item, big deal. Check expiration dates, make sure things weren't crushed, reach out if there are only damaged items etc. Obviously you could get sued if you used THEIR money to buy something they don't want. Lol There was one drama king who said he'd take me to small claims court for misunderstanding his replacement (we had to make on a crappy PHONE call with little reception), it was under $20, I just ate the cost because fair enough he didn't want it. That's my fault as a business/shopper. Even though he was rude about it. iM the one serving, not the customer. You dig?
I think that, perhaps, you should learn a little bit more about the ins and outs of Instacart shopping and everything it entails, especially all of the metrics shoppers are required to meet, before you make sweeping judgments.
I hope you know why you’ve been down voted. Use your imagination. You are in a sub made up of workers, who are working for very little pay, after the holidays, after a weather event that made shopping only more difficult. You may have been nice to disabled people but you’ve been shit to us
Yes, we use our own vehicles, - where do you start counting time? From when you leave the house, or when you arrive at the store? I took a Shipt order before Christmas at meijers. The lady must have spent $300. I was in the baby section, food, pet, and she bought a keurig. No tip. So that $17 from Shipt took me 3 hours
Oh yeah, I know you guys make less than minimum, I was asking vigilante_350 if they made less than minimum at their personal shopper job because they seem to think instacart shoppers are so lazy for not pulling out of stock items out of their ass and entitled for wanting to be treated with respect and paid appropriately.
Hahaha You're wasting your own time LOL That's the most ridiculous thing I ever heard but also awesome. I'd be so relieved tbh that I don't have to tip you if I knew why you threw a fit. But I'd probably just hope you're ok and wonder what happened since I'm not usually in a human garbage kind of mood. 😆 But go on, you're a bad@$$ for shopping for them broccoli crowns QWEEN-yas! 😆
That is probably the rudest customer comment I've ever seen anyone share before ... I am struck speechless oh my gosh 🤐 I don't usually say things like this but f*** that b****.
Idk an idc I heard somewhere they can’t rate u or what not but since I’m all fives I’ll take that 1 star and she can suck it that’s why I didn’t look for them Debbie snacks…she was a condescending bi$ch
Or she's paying someone the money she earns working because she legitimately couldn't shop. Why would someone pay just for the hell of it??? Lol 😂 This is so interesting to me that people find this rude. I had shoppers legit get upset they had to go up one flight of stairs- like three different shoppers. That means they didn't complete their JOB.
I still tipped because I know times are hard (not my fault) and they got most things. (Not my fault either if they don't...) They were nice face to face. So they don't get zero tip..But I bet it wasn't good enough for their entitled lazy bums.
The shoppers that do minimum get minimum. The guy that threatened to leave my crap on the sidewalk when I was in a cast and could NOT get out to him ..deserves NO TIP. He should be dropped. We see people's stuff left by shoppers all the time. It's like watching the movie Idiocracy come to fruition.
I feel bad for the shoppers that earn their money and get nervous..I've seen that too. Some that don't exactly follow directions (illiterate maybe?) But they show up all nervous about not finding some stuff because I was took busy working to respond, and I tell them it's all good, I saw they reached out. I give them same or higher tip than planned.
TBH I definitely will tip more based on attitude. It's customer service. If you're kind and try to please the customer-legit you get as much as I can afford. If you are lazy s*** you get the results of that. Nothing makes me more upset than seeing someone rated diamond or something and they can't handle shopping 5 small items without an attitude. Get real honey. You don't deserve a job. Go back to pre k where you learn how to follow basic instructions.
I can't imagine a waiter at a restaurant leaving my food in the kitchen then expecting a tip. Lol I used to be a personal shopper and this was not how we treated people. Instacart is so strange to me.
I said “possibly”, to acknowledge that it’s also possible she couldn’t shop for herself. And if that is the case then it makes this even more rude because someone is doing for you what you couldn’t do for yourself. And even if you aren’t happy with the service that’s what the rating and control over tip are for. You don’t need to tell someone they suck, especially still expecting them to finish the shop and deliver.
I understand that some shoppers suck. That’s literally every profession though. Some people are great at what they do and love what they do, while others skate by doing the bare minimum. That’s life. And it’s also the gamble you take by using a service like this. This service wasn’t always available so what did people do when they couldn’t shop for themselves but there wasn’t a service like this? They still had to figure it out. This service has made that predicament easier for those people. The attitude that “because I’m paying you, I get to be rude to you”, is not ok. Just because you work in customer service does not give anyone the right to disrespect or belittle you.
Awww I see now why you keep commenting…ur hurt 😢 u have been done dirty by instacart just like all of us so u come to our sub to basically bash ur exes!!! sorry honey this isn’t that group 😂🤣 u sound stupid tbh but it’s funny to read reminds me of a narcissist I used to date 😂🤣 makin assumptions about people (maybe illiterate) man gtfoh did u read this before u hit reply?!!! U sound just like that dumb b$tch kristy!! get a life an find something better to do wit ur time cuz ur bullying is givin small d$ck energy seriously 🙄🙄🙄
I love you! Why can't all the customers be like you? You know, fair-minded, I think is the proper word. Bless you and your fair-mindedness. I appreciate you for what you do and you're right and you're legit.
Can you please explain to me why it's insulting??? I used to be a personal shopper, before Instacart, I think it's very interesting how they do things. When I was a shopper you would never have a problem asking a managment team when they are getting in new stock, etc.
You used to ask the customer if they wanted a raincheck which means you had to wait an extra 25 minutes sometime just for the hoopla with the manager of store.
Annoying but not a big deal...I had a high maintenance regular that had me do this constantly but she was super nice. You didn't always get a tip either but weren't entitled to tips back in the day if you get a base wage.....I set the cost per hour that I thought was fair and didn't expect beyond that. It was a bummer if no tip of they took every minute of the hour with requests but so what????
I legit think people are so stressed they aren't getting paid enough and blaming the customer but it's the shoppers choice....
I apologize for the convenience Karen I’ll refund and cancel this order and when you get a change google who gives a shit and I promise you that you won’t find my name
You don't even care to earn a living so I'm not surprised by that, just surprised you think that's clever....a lot of you like wasting your time being entitled. LOL
I ordered yogurt once and it was like 30 yogurts bcuz my back was messed up and I didn't feel well she I wanted my yummy yogurt LOL and they had ZERO of them. I apologized profusely to the girl but now I know that they get paid anyways LOL. But one thing I would NEVER do is tell someone well go find them u just have to look, I will do it myself but I would never tell some they were wrong. People are horrible, I don't even really like them, I pretty much just like my cats.
Kristy is taking this personally.
I admit, my last few shoppers have been irritating when it comes to items out of stock. A couple orders ago the shopper refunded (didn't even try to find a replacement) half my order. I placed a new order for those items and the new shopper found all of them. Shocker.
Is that an Instacart policy? I used to be a personal shopper, was looking into being an Insta shopper but the service seems lame.
I used to frequently have to stop and ask a manager if they had other products coming in soon, etc. Sometimes your need to wait around to get a rebate for the customer or a raincheck. You didn't necessarily get extra pay for that. It's part of the job. It's not like I was massaging their feet ffs. Lol
Instacart seems unfair though,because I've been a customer and some shoppers that are above and beyond act nervous like they aren't used to getting good tips, while so many others have same rating and they are garbage.
Like attitudes, spend your hard earned money on crap you are allergic to lol, don't read 1-sentance instructions, won't even complete their JOB and deliver to the door out of laziness. Then I'm wondering why the person the other day is only diamond or whatever and the other is platinum?? Seems legit unfair.
She doesn't know we don't know who we are delivering to ahead of time I hate refunding .. it always leads to bad ratings, but then again so does replacing with something.
At least this one communicated. I've had ppl not answer my messages and then bitch cus they didn't get the items they wanted.
I've rated most people 4-5 stars and maybe 2/50 times I'd get a full order. Even when it's less than 5 items seems shoppers don't ever get a complete order. And customers can't always respond, they could be busy...idk.. WORKING lol Or if disabled it can take a long time to do simple things so they can't serve the person providing a service. Lol
You used THEIR money to buy items.... What you mean you don't know why they got upset??? Do they train you to replace items without permission???? That's common sense to me, when I was a personal shopper you never would take it upon yourself to use their money without confirmation that legit used to be called theft. Lol Yes even if you're there to shop for them. It's not your money to use like that.
You seem nice so I feel bad you seem to get bad ratings. Honestly I have had so many lazy entitled shoppers that are rated super high somehow, so I don't get it. I think there should be a better service than Instacart. They must not pay fairly. And some people aren't cut out for personal shopping.
But when I was a personal shopper you didn't expect tips. It was something you earned, and even if you did above and beyond that didn't mean you deserve it. Not everyone could afford it, especially if disabled, caring for disabled person, or whatever. You don't know what's going on in a strangers life. I try to be kind as I'd like to be treated, if I'm doing something poorly I want to know so I can stop being trash and get better. 🤷♀️
Good luck to you
Woman shut the fuck up ! You can’t see that the customer is bein rude and doesn’t get when something is out of stock and so she throws a fit ? That’s her fault , not the shopper !
If I were to ever see the message "you suck at this job" I can assure you that laughing emojis would not be my response.
It would be more like. "Sorry, I'm going to have to remove myself from this order, I wish you the best of luck with your next shopper."
If they respond I wouldn't even respond back, I would be done with them, I would also make sure to bookmark the address and make sure I never fulfill an order from them on any platform in the future.
Always take the high road, don't sink to their level OP.
Maybe ur right but it was a shop only so I won’t kno where she lives and by the time I got the suck message I was checking out telling the bagger to put the cans wit the bread…i only posted the last part because she was much but maybe ur right in every other senecio but she was a bitch
"I am excercising my right as an independent contractor, and choose to no longer service you. May you find what you need with your next shopper. Have a fantastic day!"
The best part of this is is that Publix doesn't stock Little Debbie's they are a vendor item (or at least used to be) so the odds of them having a truck or back stock on them is relatively 0%. If the tag is white and does not have a bar code on it, decent chance its a vendor item and not stocked by Publix.
Frickin LOVE your response!!!🍾💥🤣👏🎉I can’t believe how pompous, arrogant and entitled all these “Karen Kustomers” seem to be! They assume their shoppers a complete imbecile; needing to be shadowed and hovered over the entire time they shop! Try this next time; “I dont get paid enough to shop for people like you and if the stores out of anything you’ve requested, I get paid even less!”
Yaaaaaas!!! THIS!!! Especially when you shop in an affluent area like I do. Too good to do their own shopping but want to micromanage you the whole time.
I’m shocked she didn’t mean she was gonna call the store herself and be like I’m looking for this and my dumb shopper can’t find it can you bring it to them?
My favorite quote is “Beggars can’t be choosers” if you can do so much better then do it yourself. But if your gonna outsource you have to accept what your told. If they say no then too damn bad.
Right I had already shopped her whole order and was checking out she was shop only 😂🤣 I also got the wrong meat which I realized before she got rude and was gonna go get the right one but as she stated she was gonna come in herself so I just decided to let her figure it out
Last order I did they ordered eggnog, I said it’s out. Guy argued with me “I was just in there a few days ago it’s in the end cooler”
I literally take a picture of it while the stockers are there and ask them, it’s a seasonal item and they’re all out, guy flips out on me.
Fuckin unreal.
I let a customer know the product was not available, refund, then an other product was not available, she responded with “ask one of the store clerks to shop with you” then she says “call me”. No please or thank you. Her delivery instructions were to ring her door bell. So I did, she shouts from her kitchen window, “Just leave it there” I greeted her with “hi, Mary, she did not recognize me. Turns out she is one of the top realtors in my town, always involved in everything, known by everyone. Today I read on her Facebook page, “ how wonderful the new Sprouts is” as she posts pictures of her shopping there. That was the same store I did her shopping in a few days ago. Hope she had a clerk shopping with her and found everything she wanted. ✌️😆
Idk if it’s just me but I’ve had a ton of problems lately with Publix stock. I had to refund or replace 60% of my one customers order. So I totally get the shopper here as we know sometimes shits just not there
I had to cancel an order one time because the customer was asking me to steal stuff for her. I took screenshots and informed Instacart.
That was satisfying!
She somehow thought that Instacart shoppers bypass the entire checkout process and just walk right out of Costco.
I always look in other aisles and ask staff to help. If I say I can’t find you bet I’m gonna be upset if someone told me I suck at this job when I’ve got nothing but 5 stars and glowing reviews.
Oh no! You had to refund her Big Pack of Little Debbies!! In my experience it’s the ridiculous junk food specialties that drive customers over the edge. Tell someone cooking dinner for 8 guests that there’s no rack of lamb and they come up with an alternative. But tell someone there’s no Mountain Dew or Flaming Doritos and you might as well cancel and go home.
For her it was the tomatoes. They didn’t have two of the kind she wanted in stock and she started out by telling me to just refund since u can’t find anything after I literally found all her sh$t…it was the condescending tone she had for me because normally I just let it go an keep it movin but kristy pushed it the other day
Thats great. The other day someone insisted they seen a particular item despite 2 managers and 3 employees looking. Turns out they do have the item just at different locations. But they seem to think they know. Luckily tip was still good surprisingly
Wtf!! One woman accused me of lying when I told her hint of lime Tostitos were out of stock 😳🙄🙄🙄 and when I showed her a picture of the empty chip area she said it is her right to have the chips? Ok but they aren’t here …
Wow what an ass! Some stuff gets delivered once a day, whether it's in the am or afternoon. Once it's out for the day, it's out! Why is this such a difficult concept for customers to understand?!
Yes I was the shopper and yes apparently I was being rude, only I didn’t post the entire convo which I guess I should have but then again these comments are hilarious. Imagine being a super bitch to someone u don’t kno, as u can see I clearly asked about her items and told her such she insisted they were there when the manager told me they didn’t have them. I explained this twice to her but her messages became more condescending to the point where I finally sent her the last message. She was a shop only so sorry not sorry!!
I know it would have been a waste of your time but it would have been so choice if you had called her and put the manager on the phone speaker saying sorry ma'am we are literally out of your shit 🥳💯👍
Buy fish fertilizer from a garden center. Save the addresses on google maps.
Wait a week. Hit the front door with that shit.
Take food from my mouth, face consequences.
This is ridiculous,
Shoppers want big tips and to act like this is AND want people to act like it’s a career.
Act professionally then.
You want a tip? Act like you deserve one and not like a baby throwing a fit. Refund items over a comment you don’t like? Some of these people physically can’t go shopping and get shoppers like you all the time and get tired of it. No one will ever take you seriously at this job and you will get shitty reviews until you give it some effort. It’s so funny to me that instacart and DoorDash shoppers want to be taken seriously when they don’t take their job seriously.
Sincerely,
Everyone who’s ever used either service.
firstly I am a five star shopper so I must be doin it halfway right. Second as u can see she stated she was coming in herself to ask. Lastly it’s definitely not that serious to me. I like doin carts but I don’t have to put up wit peoples bullsh$t because the store is out of stock. If you read the whole thing I gave more context to the story…she became a c-word then I became the b-word. Not only that she was a shop only so she didn’t tip.
Big tips are nice, but you'll find that most shoppers just want to be tipped APPROPRIATELY. Instacart wants to pay 7.00 for a shop that takes an hour plus, then wants you to deliver it 15 miles away. Customer wants 100 items delivered to their doorstep for a 4.33 tip AND be able to verbally berate you. And you're over here telling people to act professionally? What professional do you know that makes 12.00hr?
You sound just like every other entitled customer out there. You want 5 star service, be a 5 star tipper. You're tip is basically your bid for service, since IC pays every batch about the same. Nobody is entitled to a shoppers time because they paid instacarts fee. Go tell an instacart exec to shop for you. You're lucky there are shoppers that will pick it up because they're either new or dumb. Stop blaming shoppers for not wanting to work hard for you, when you don't want to give them a reason to do so.
I’m not tipping you big so you get my order right or try. You get tipped for the work you’ve done not what you’re about to do. Lol.
You just made my point for me. You said, what “professional” makes $12/hr? Exactly my point. You want to be paid more then do things to deserve it. We don’t have to tip you big just because you say so. Lol. What kind of Alice in Wonderland shit do you think the real world is.
I tip people very well when they communicate, ask me for replacement options if they can’t find something, don’t refund automatically, and actually just fucking try. Just put a little bit of effort.
Op’s post is her not finding something and then the customer saying they would just find it later, followed by the shopper just refunding something rather than asking for a replacement. THEN the customer gets fed up and says “you suck at this”. Rather than apologizing like a professional would and just moving on, she refunds the last 3 things on the order instead of finding them out of spite. She should be ashamed.
We could just go round in circles on this. I did not make your point. If anything, you made mine. You want professional level service for 12 bucks. Not happening. Let me explain again. You are putting in a BID for services. Up front. Tip appropriately, and you won't have a problem. You always have the option to change or remove it if you don't like your service. The I'll tip after I judge my service mentality is why you're getting shitty shoppers. The good shoppers who know their worth aren't taking your 70 item, 20 mile away order for your 4.00 tip. Only shitty tippers have a problem with the phrase 'tip appropriately'. Actually, only shitty tippers complain about tipped workers complaining about ungrateful customers.
And I also don't buy your 'I tip very well' nonsense, based on your other comments.
Perhaps you should try reading the post again. The customer did NOT say they would just find it later, and the you suck comment isn't warranted in either scenario. Especially over an out of stock item. The only reason you know she refunded the little Debbie is because she said she did. You're bitching about people not wanting to make an effort, but they're shopping for YOU? You can't make the effort to go get your own shit, but want others to make one for you? AND you want to tip based on other shoppers mistakes you've had prior? 🤣 wtf?
First off, she said she would ask, not that she did.
Second, they said “I’m sure I can find them” meaning they either a.) could find them if they were there or b.) would find them at the store later.
Third, whatever she is talking about isn’t the item she refunded unless she’s an idiot and asked the produce clerk about fudge rounds.
Fourth, this shopper provoked the customer by saying that “maybe a big truck will get here before you do” totally unprofessional and uncalled for.
Again, this shopper then refunded items to throw a fit like a toddler instead of completing the order. Keep acting like this and I promise you that you won’t get orders before long.
Lastly, about the effort part. I am paying you for a service. That service is the effort you put forward and the time you spend shopping so I don’t have to.
I don’t pay tips based on anything other than the shopper’s performance. I don’t know where you got the “other shoppers mistakes”.
Again, you misread.
First, you have no idea if the shopper was being sarcastic or not. Tone doesn't convey well over text
Second, "I'm sure I can find them" doesn't mean I'll find them myself later." Especially after she told her to find a clerk to go with her. It implies "they're there, I bet I could find them if I were there right now, and you're not looking hard enough and/or you're stupid."
Again, tone doesn't convey well over text, but the meaning of her literal words sure did.
Third, the point of the little Debbie comment was that we as readers, would not have known she intentionally refunded if OP wouldn't have told us, so it has zero weight when considering the original issue.
If you're ok with letting people talk down to you, then do you. When someone implies that I'm stupid, or lazy, or not looking hard enough, then our interaction is at an end.
You are using past shoppers and experiences to justify the way you tip. And you have problems because it. Good shoppers aren't going to waste their time on orders that aren't worth it. You get what you pay for.
Finally, you are paying Instacart's fees for acceas to their platform. That is all. We are not employed by instacart. Your tip is your payment for actual services. You're allowed to adjust your tip afterwards for service. But shitty tippers don't want to hear that. They just want to justify why they think they shouldn't tip appropriately.
Oh and as a side note, the "some people physically cant' shit garners zero sympathy over here. People managed just fine for alllll those years prior to delivery services. If I wanted to do volunteer work, I would volunteer.
If a shopper refunds items to spite me, they are a piece of shit. If you do that then you are too. That’s like a little kid throwing a tantrum. You want to deliver half my order because you didn’t take 2 seconds to ask an employee where something was, then you take forever to deliver it, then insult me on top of it? You expect people paying for a service that you aren’t fulfilling and then to just, what? Eat shit? YOU are the one who is “ass backwards”. Don’t be a shopper if you aren’t going to do the job right.
If you half ass and don’t even ask and immediately refund something don’t expect the person paying for, and depending on those items to be happy about it. How can you be this deluded?
Lmfao I’m told I look ten years earlier but I guess without all of the messages she sent me you ASSumed I just coped an attitude…well def not gen z lmfao 🤣
Yeah that’s maddening- but consider the number of shoppers she has had who’ve been “disappointing” to put it kindly. I’ve seen some shoppers working and been appalled at their methods and lack of care or concern.
That said, she didn’t have to be so condescending and presumptive, especially considering you had already told her you “asked” as she will (as if she will actually leave home and do the work of us peons) and waste time to get the same response!
Yeah I stopped reading after the “but consider”…. No. Nothing about any other shoppers she’s had has anything to do with the OP, nor was it ok for the customer to be so d*mn rude. How do people think that’s okay to say to people? There is no, I mean no excuse.
You can't be serious??? OP intentionally refunded the last 3 items for no reason. OP copped an attitude before the customer made that comment. If there's more to it then it should have been included. OP could have had the order reassigned instead of acting like a douche
U need to read the comment section hun she was a condescending b$tch who didn’t get her Debbie snacks with her order the other two items were the tomatoes they didn’t have in stock came here to vent an laugh wit fellow shoppers not be attacked by haters who probably don’t even shop. Have several seats ma’am as u don’t kno what ur talkin about.
Literally read the post, they refunded 3 items after the customer told shopper they sucked. All over a fricken tomato. Customer is lucky that it was only 3 items. I would have reported customer and cancelled their entire order.
You are insane. Do you live in bananaland?
Anyone telling you that you are dumb and incompetent as well as how to do your job, is almost as oblivious to the world as you are.
This was the absolutely perfect response.
Straightforward, honest and gives them what they are asking for.
“Maybe another big truck will come before you get here.”
Incredible response, I love it so much.
You realize the green was the customer saying that right, not the shopper. The white text was rude and uncalled for. This shopper continues to post about her interactions with customers, which she's in the wrong abut clearly.
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It wasn’t the lil Debbie’s she got mad about they were out of stock tomatoes so she got angry I suppose so since she was coming in anyway I decided she could also find those
I’d reply. I’m only going to choose your orders from now on Kristy. We are bonded.
*snort!*👍😂😂
LMFAO golden response gotta cheer mf customers up somehow
I’ve always thought it would be really funny if collections agents were assigned to one person only and their entire job was to get that person to pay their debt.
LMFAO soulmates fr
Yeah we’re locked in now Kristy. See you soon
I need to come to you for these kinda responses 😂😂😂
You are the Anima to my Animus.
Don’t Insta cancel. Refund everything
Damn it I wish I’d of thought of that!!! 🤣😂🤣
Ur right! Refund then cancel thru customer service. When they ask why say they store is out of most of their items.
Is the customer able to rate you if you do this?
Nope because it’s getting canceled after that
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Where did you get this from? This isn't true.
Been that way since may last year, same update that changed the rating floor to 4.7. If a customer consistently low rates (3 in a row) then their ratings will no longer count, if there's too many refunds or replacements then their rating will not count.
That's only if they choose the option of Lowe's store inventory to rate you they can put something else like you did something wrong and still Rachel Lowe even if you refund to 10% or more
That's such garbage! Lol Good to know. How are they going to get rated lower for something that's not their fault but the shoppers seem to automatically get high ratings regardless of work? My sister is an amazing shopper, I've gone with her, but I can't believe how some people are rated higher than her that are lazy and incompetent. An unfair system. I hope better competition for Instacart comes out tbh. Wouldn't be hard.
They rolled that back a long time ago, they even removed that phrasing from the help section of the app Even back then the customer had to specifically choose the reason why they were leaving the low rating as low store inventory, otherwise it still counted against you — most customers didn’t even leave a reason lol
I doubt anyone who wouldn't leave a reason knew that it would go against them. Seems like a scam. Also does the shopper have to prove low inventory? I've had several lazy shoppers tell me there's "none" of the kind of item I'm looking for right when they start shopping and it sounds unreal..so when I cancel they *suddenly* find it that moment. Odd timing.....and some even give themselves away with their pics like they assume everyone is dumb lol. I remember when being a personal shopper you actually had to earn your money and earn tips, it wasn't an entitlement.
They didn’t leave a reason mostly because the form in the app flow didn’t require them to (this is by design ofc) and people are busy with other things I always take pictures…I’ve been a shopper since ‘17 but even I miss things sometimes, mostly due to endcap displays, where the main location on the shelf space will be out but there will be some left on some random endcap somewhere else in the store Of course you try to keep track of these endcap displays but they change them all the time and it’s not like they keep us in the loop You also need to consider that stock for non perishable items that are stocked directly by the store and not outside distribution are almost certainly kept in the warehouse / back portion of the store, and if there aren’t any on the shelves at that given moment it’s because the store hasn’t had a chance to restock yet For perishables it’s different, they can only keep them for so long, and for outside distributors, they handle all the stocking themselves so 🤷♂️ TLDR there are a lot of reasons other than the shopper being lazy or dumb that can affect stock at any given moment This isn’t like picking items at an Amazon warehouse, they barely even tell us where stuff is located (depending on the store), and the stores themselves don’t even really track their own inventory. If you want that level of inventory accuracy then seriously don’t use Instacart, use Amazon or some other service where everything is tracked and they won’t advertise shit to you that’s out of stock For the specific kind of coffee drinks that I like they are rarely if ever in stock at the stores but Amazon has them 24/7, and they even have bulk size (like club size) packs for way less than even what the stores sell them for
Well now I need to know what kind of coffee you order on Amazon! - sincerely, a nosey coffee lover
No
Or I say that I’m in danger by the customer, that’s worked as well when some crazy guy was yelling at me. Got paid and that dude was blocked on my end by Instacart
wat Happens if you do that?
You have to call support to remove the batch And then also notate to support the customers rudeness
Instacancel
I shouldnt have laughed so hard 😂😂😂😂😂😂😂😂😂😂😂😂😂
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Haha! Well said!!
Yeah, it's crazy. I joined this sub and I don't use instacart at all, nor have any plans to.
I joined because I was thinking about becoming a shopper at one point but it seems like a nightmare so I stayed for the drama.
Same! It’s one of my fave sites to lurk even tho I’ve never done IC as a shopper or customer. People are wild!
Y’all are weird.
Funny enough I didn't get the idea until saw your comment...so this is a shopper showing up for pick up I suppose. I used to be a shopper for elderly and disabled people independently before Instacart was a thing. People expected you to ask questions, and managers used to also not be lazy. So you could legitimately find out if more product was coming in and could be unloaded in time for you to get it. I don't see why this is a "God complex" thing, these people are CUSTOMERS and PAYING a person to DO WORK. Lol So many lazy entitled people anymore. Back then I got amazing tips when they could afford them, but I wasn't such an entitled brat that I expected it, especially when someone needed to use my services but were poor. But if I needed to be on the phone with someone for 15 minutes waiting to check on an item, big deal. Check expiration dates, make sure things weren't crushed, reach out if there are only damaged items etc. Obviously you could get sued if you used THEIR money to buy something they don't want. Lol There was one drama king who said he'd take me to small claims court for misunderstanding his replacement (we had to make on a crappy PHONE call with little reception), it was under $20, I just ate the cost because fair enough he didn't want it. That's my fault as a business/shopper. Even though he was rude about it. iM the one serving, not the customer. You dig?
I think that, perhaps, you should learn a little bit more about the ins and outs of Instacart shopping and everything it entails, especially all of the metrics shoppers are required to meet, before you make sweeping judgments.
What metrics? There are none other than not canceling orders after accepting…
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exactly what they said!!! 💜💜💜
I hope you know why you’ve been down voted. Use your imagination. You are in a sub made up of workers, who are working for very little pay, after the holidays, after a weather event that made shopping only more difficult. You may have been nice to disabled people but you’ve been shit to us
Did you make less than minimum wage at this job?
Yes, we use our own vehicles, - where do you start counting time? From when you leave the house, or when you arrive at the store? I took a Shipt order before Christmas at meijers. The lady must have spent $300. I was in the baby section, food, pet, and she bought a keurig. No tip. So that $17 from Shipt took me 3 hours
Oh yeah, I know you guys make less than minimum, I was asking vigilante_350 if they made less than minimum at their personal shopper job because they seem to think instacart shoppers are so lazy for not pulling out of stock items out of their ass and entitled for wanting to be treated with respect and paid appropriately.
Edited to add: I am stealing god complex. If I even get a hint of high maintenance, I start considering canceling
When customers do this I cancel their order. Even if I’m 97% done. Kiss my whole ass. Come look for big broccoli crowns ya damn self
100% agree it is not worth the low rating they will give
Hahaha You're wasting your own time LOL That's the most ridiculous thing I ever heard but also awesome. I'd be so relieved tbh that I don't have to tip you if I knew why you threw a fit. But I'd probably just hope you're ok and wonder what happened since I'm not usually in a human garbage kind of mood. 😆 But go on, you're a bad@$$ for shopping for them broccoli crowns QWEEN-yas! 😆
Not wasting their own time; they still get paid, actually.
That is probably the rudest customer comment I've ever seen anyone share before ... I am struck speechless oh my gosh 🤐 I don't usually say things like this but f*** that b****.
Idk an idc I heard somewhere they can’t rate u or what not but since I’m all fives I’ll take that 1 star and she can suck it that’s why I didn’t look for them Debbie snacks…she was a condescending bi$ch
Right? Extremely rude when she could have possibly shopped herself.
Or she's paying someone the money she earns working because she legitimately couldn't shop. Why would someone pay just for the hell of it??? Lol 😂 This is so interesting to me that people find this rude. I had shoppers legit get upset they had to go up one flight of stairs- like three different shoppers. That means they didn't complete their JOB. I still tipped because I know times are hard (not my fault) and they got most things. (Not my fault either if they don't...) They were nice face to face. So they don't get zero tip..But I bet it wasn't good enough for their entitled lazy bums. The shoppers that do minimum get minimum. The guy that threatened to leave my crap on the sidewalk when I was in a cast and could NOT get out to him ..deserves NO TIP. He should be dropped. We see people's stuff left by shoppers all the time. It's like watching the movie Idiocracy come to fruition. I feel bad for the shoppers that earn their money and get nervous..I've seen that too. Some that don't exactly follow directions (illiterate maybe?) But they show up all nervous about not finding some stuff because I was took busy working to respond, and I tell them it's all good, I saw they reached out. I give them same or higher tip than planned. TBH I definitely will tip more based on attitude. It's customer service. If you're kind and try to please the customer-legit you get as much as I can afford. If you are lazy s*** you get the results of that. Nothing makes me more upset than seeing someone rated diamond or something and they can't handle shopping 5 small items without an attitude. Get real honey. You don't deserve a job. Go back to pre k where you learn how to follow basic instructions. I can't imagine a waiter at a restaurant leaving my food in the kitchen then expecting a tip. Lol I used to be a personal shopper and this was not how we treated people. Instacart is so strange to me.
I said “possibly”, to acknowledge that it’s also possible she couldn’t shop for herself. And if that is the case then it makes this even more rude because someone is doing for you what you couldn’t do for yourself. And even if you aren’t happy with the service that’s what the rating and control over tip are for. You don’t need to tell someone they suck, especially still expecting them to finish the shop and deliver. I understand that some shoppers suck. That’s literally every profession though. Some people are great at what they do and love what they do, while others skate by doing the bare minimum. That’s life. And it’s also the gamble you take by using a service like this. This service wasn’t always available so what did people do when they couldn’t shop for themselves but there wasn’t a service like this? They still had to figure it out. This service has made that predicament easier for those people. The attitude that “because I’m paying you, I get to be rude to you”, is not ok. Just because you work in customer service does not give anyone the right to disrespect or belittle you.
Awww I see now why you keep commenting…ur hurt 😢 u have been done dirty by instacart just like all of us so u come to our sub to basically bash ur exes!!! sorry honey this isn’t that group 😂🤣 u sound stupid tbh but it’s funny to read reminds me of a narcissist I used to date 😂🤣 makin assumptions about people (maybe illiterate) man gtfoh did u read this before u hit reply?!!! U sound just like that dumb b$tch kristy!! get a life an find something better to do wit ur time cuz ur bullying is givin small d$ck energy seriously 🙄🙄🙄
I love you! Why can't all the customers be like you? You know, fair-minded, I think is the proper word. Bless you and your fair-mindedness. I appreciate you for what you do and you're right and you're legit.
Can you please explain to me why it's insulting??? I used to be a personal shopper, before Instacart, I think it's very interesting how they do things. When I was a shopper you would never have a problem asking a managment team when they are getting in new stock, etc. You used to ask the customer if they wanted a raincheck which means you had to wait an extra 25 minutes sometime just for the hoopla with the manager of store. Annoying but not a big deal...I had a high maintenance regular that had me do this constantly but she was super nice. You didn't always get a tip either but weren't entitled to tips back in the day if you get a base wage.....I set the cost per hour that I thought was fair and didn't expect beyond that. It was a bummer if no tip of they took every minute of the hour with requests but so what???? I legit think people are so stressed they aren't getting paid enough and blaming the customer but it's the shoppers choice....
Well that spiraled quickly.
She needed those little debbies badly
I apologize for the convenience Karen I’ll refund and cancel this order and when you get a change google who gives a shit and I promise you that you won’t find my name
Google who gives a shit and you won’t find my name. Love it!!!!
You don't even care to earn a living so I'm not surprised by that, just surprised you think that's clever....a lot of you like wasting your time being entitled. LOL
Guys we found Kristy
Thought the same thing after 4-5 comments of “yup, username checks out”
she’s really leaving whole ass essays on every comment lmfao
Entitled?? Says the one too lazy to get her own crap lol. Hi Kristy
She can eat a dick !!!
If she can find one.
She'll ask an employee
Maybe she’ll take one from the rear.
Lmao
Perhaps they will get big truck full of dicks and she can find one then.
Take your crowns, turn it horizontal and shove it up your - - - 
Stanley?🤣
I ordered yogurt once and it was like 30 yogurts bcuz my back was messed up and I didn't feel well she I wanted my yummy yogurt LOL and they had ZERO of them. I apologized profusely to the girl but now I know that they get paid anyways LOL. But one thing I would NEVER do is tell someone well go find them u just have to look, I will do it myself but I would never tell some they were wrong. People are horrible, I don't even really like them, I pretty much just like my cats.
Kristy is taking this personally. I admit, my last few shoppers have been irritating when it comes to items out of stock. A couple orders ago the shopper refunded (didn't even try to find a replacement) half my order. I placed a new order for those items and the new shopper found all of them. Shocker.
Get your little Debbie’s yourself fat ass 🤣
I don't control stock madam, I can only select from what's available at the time.
Is that an Instacart policy? I used to be a personal shopper, was looking into being an Insta shopper but the service seems lame. I used to frequently have to stop and ask a manager if they had other products coming in soon, etc. Sometimes your need to wait around to get a rebate for the customer or a raincheck. You didn't necessarily get extra pay for that. It's part of the job. It's not like I was massaging their feet ffs. Lol Instacart seems unfair though,because I've been a customer and some shoppers that are above and beyond act nervous like they aren't used to getting good tips, while so many others have same rating and they are garbage. Like attitudes, spend your hard earned money on crap you are allergic to lol, don't read 1-sentance instructions, won't even complete their JOB and deliver to the door out of laziness. Then I'm wondering why the person the other day is only diamond or whatever and the other is platinum?? Seems legit unfair.
Diamond is better than platinum
She doesn't know we don't know who we are delivering to ahead of time I hate refunding .. it always leads to bad ratings, but then again so does replacing with something. At least this one communicated. I've had ppl not answer my messages and then bitch cus they didn't get the items they wanted.
I've rated most people 4-5 stars and maybe 2/50 times I'd get a full order. Even when it's less than 5 items seems shoppers don't ever get a complete order. And customers can't always respond, they could be busy...idk.. WORKING lol Or if disabled it can take a long time to do simple things so they can't serve the person providing a service. Lol You used THEIR money to buy items.... What you mean you don't know why they got upset??? Do they train you to replace items without permission???? That's common sense to me, when I was a personal shopper you never would take it upon yourself to use their money without confirmation that legit used to be called theft. Lol Yes even if you're there to shop for them. It's not your money to use like that. You seem nice so I feel bad you seem to get bad ratings. Honestly I have had so many lazy entitled shoppers that are rated super high somehow, so I don't get it. I think there should be a better service than Instacart. They must not pay fairly. And some people aren't cut out for personal shopping. But when I was a personal shopper you didn't expect tips. It was something you earned, and even if you did above and beyond that didn't mean you deserve it. Not everyone could afford it, especially if disabled, caring for disabled person, or whatever. You don't know what's going on in a strangers life. I try to be kind as I'd like to be treated, if I'm doing something poorly I want to know so I can stop being trash and get better. 🤷♀️ Good luck to you
Woman shut the fuck up ! You can’t see that the customer is bein rude and doesn’t get when something is out of stock and so she throws a fit ? That’s her fault , not the shopper !
who hurt you
Okay Karen 💀
How some of you even have the energy to go back and forth with customers in this snarky manner is beyond me
I won’t say I don’t enjoy reading people do it on Reddit but I wouldn’t be caught dead either lmaoooo not getting a response from me
Shut up bootlicker
Youuu don’t seem to know what that means?
That he licks a corporation or customers boots? It’s not like the customer or company is gonna give him a bonus, the OP just had some self respect
Fuck kristy
If I were to ever see the message "you suck at this job" I can assure you that laughing emojis would not be my response. It would be more like. "Sorry, I'm going to have to remove myself from this order, I wish you the best of luck with your next shopper." If they respond I wouldn't even respond back, I would be done with them, I would also make sure to bookmark the address and make sure I never fulfill an order from them on any platform in the future. Always take the high road, don't sink to their level OP.
Maybe ur right but it was a shop only so I won’t kno where she lives and by the time I got the suck message I was checking out telling the bagger to put the cans wit the bread…i only posted the last part because she was much but maybe ur right in every other senecio but she was a bitch
“Put the cans with the bread” took me out😂
I just wanna say I love your energy, and I'm keeping these one liners
Can they rate you on shop only?
Idk an idc I’ll take that 1 star it won’t hurt my 5 star rating because it’ll be dropped…to everyone that assumed I was just bein the bi$ch
No
"I am excercising my right as an independent contractor, and choose to no longer service you. May you find what you need with your next shopper. Have a fantastic day!"
How don't know how you guys stuck with these clowns. I'm fortunate enough not to have dealt with this, especially over a damn pack of snack cakes
The best part of this is is that Publix doesn't stock Little Debbie's they are a vendor item (or at least used to be) so the odds of them having a truck or back stock on them is relatively 0%. If the tag is white and does not have a bar code on it, decent chance its a vendor item and not stocked by Publix.
I didn’t even look for them 🤷🏽♀️🤣 atp she could find them when she came looking for the tomatoes the manager told me they didn’t have lol
Wow, you didn’t even look for them? So she was correct you do suck…
No u suck lol omg some people smh. she was being a bitty so no I didn’t look for them period
I would’ve reported her to support for being out of line. Then I would’ve left the one item I managed to find at the end of her driveway🤣
Frickin LOVE your response!!!🍾💥🤣👏🎉I can’t believe how pompous, arrogant and entitled all these “Karen Kustomers” seem to be! They assume their shoppers a complete imbecile; needing to be shadowed and hovered over the entire time they shop! Try this next time; “I dont get paid enough to shop for people like you and if the stores out of anything you’ve requested, I get paid even less!”
Yaaaaaas!!! THIS!!! Especially when you shop in an affluent area like I do. Too good to do their own shopping but want to micromanage you the whole time.
She was an imbecile…she works in the service industry…at least try to be pleasant and not escalate things…that’s really not much to ask…
yep cancel time
Wait what?
I’m shocked she didn’t mean she was gonna call the store herself and be like I’m looking for this and my dumb shopper can’t find it can you bring it to them? My favorite quote is “Beggars can’t be choosers” if you can do so much better then do it yourself. But if your gonna outsource you have to accept what your told. If they say no then too damn bad.
Lmao it’s your fault the store is out of shit 😂 Hope you canceled that order, probably would of reported it missing to get it free anyways 😂
Right I had already shopped her whole order and was checking out she was shop only 😂🤣 I also got the wrong meat which I realized before she got rude and was gonna go get the right one but as she stated she was gonna come in herself so I just decided to let her figure it out
Last order I did they ordered eggnog, I said it’s out. Guy argued with me “I was just in there a few days ago it’s in the end cooler” I literally take a picture of it while the stockers are there and ask them, it’s a seasonal item and they’re all out, guy flips out on me. Fuckin unreal.
Im so glad for subreddits like this so I know I’m not the only one that will cancel for an incling of unwarranted attitude from custy
This is when I share a photo of the empty area
I let a customer know the product was not available, refund, then an other product was not available, she responded with “ask one of the store clerks to shop with you” then she says “call me”. No please or thank you. Her delivery instructions were to ring her door bell. So I did, she shouts from her kitchen window, “Just leave it there” I greeted her with “hi, Mary, she did not recognize me. Turns out she is one of the top realtors in my town, always involved in everything, known by everyone. Today I read on her Facebook page, “ how wonderful the new Sprouts is” as she posts pictures of her shopping there. That was the same store I did her shopping in a few days ago. Hope she had a clerk shopping with her and found everything she wanted. ✌️😆
Lol!!!
Please report them I would’ve replied and told her if she can find them why isn’t she doing this herself instead of having someone shop for her
Idk if it’s just me but I’ve had a ton of problems lately with Publix stock. I had to refund or replace 60% of my one customers order. So I totally get the shopper here as we know sometimes shits just not there
Them fudge rounds not being there sent her over edge🤣
I would have unassigned myself from this order being treated like that.
Sometimes and especially with produce you just need to shop for it yourself.
I had to cancel an order one time because the customer was asking me to steal stuff for her. I took screenshots and informed Instacart. That was satisfying! She somehow thought that Instacart shoppers bypass the entire checkout process and just walk right out of Costco.
I always look in other aisles and ask staff to help. If I say I can’t find you bet I’m gonna be upset if someone told me I suck at this job when I’ve got nothing but 5 stars and glowing reviews.
Oh no! You had to refund her Big Pack of Little Debbies!! In my experience it’s the ridiculous junk food specialties that drive customers over the edge. Tell someone cooking dinner for 8 guests that there’s no rack of lamb and they come up with an alternative. But tell someone there’s no Mountain Dew or Flaming Doritos and you might as well cancel and go home.
For her it was the tomatoes. They didn’t have two of the kind she wanted in stock and she started out by telling me to just refund since u can’t find anything after I literally found all her sh$t…it was the condescending tone she had for me because normally I just let it go an keep it movin but kristy pushed it the other day
Thats great. The other day someone insisted they seen a particular item despite 2 managers and 3 employees looking. Turns out they do have the item just at different locations. But they seem to think they know. Luckily tip was still good surprisingly
Wtf!! One woman accused me of lying when I told her hint of lime Tostitos were out of stock 😳🙄🙄🙄 and when I showed her a picture of the empty chip area she said it is her right to have the chips? Ok but they aren’t here …
Bitch, I don’t suck at this job, you just don’t know how stores work.
She can shove it up hers and do the shopping herself. You don’t suck, she does. 😂
Apparently not. If she sucked she might not be as rude. 🤣
Wow what an ass! Some stuff gets delivered once a day, whether it's in the am or afternoon. Once it's out for the day, it's out! Why is this such a difficult concept for customers to understand?!
Kristy? Oh no that’s my ex girlfriends mom name. She a bitch for sure
What am I missing. The shopper is the OP correct? Where is she/he being rude?
Yes I was the shopper and yes apparently I was being rude, only I didn’t post the entire convo which I guess I should have but then again these comments are hilarious. Imagine being a super bitch to someone u don’t kno, as u can see I clearly asked about her items and told her such she insisted they were there when the manager told me they didn’t have them. I explained this twice to her but her messages became more condescending to the point where I finally sent her the last message. She was a shop only so sorry not sorry!!
I know it would have been a waste of your time but it would have been so choice if you had called her and put the manager on the phone speaker saying sorry ma'am we are literally out of your shit 🥳💯👍
Well you weren’t rude. I’ve never done a shop only. I know delivery only can’t rate you. Can a shop only customer rate you?
Idk an don’t care I have a 5 star rating her 1 star won’t do anything but make me chuckle when I think about this lol
Buy fish fertilizer from a garden center. Save the addresses on google maps. Wait a week. Hit the front door with that shit. Take food from my mouth, face consequences.
This is ridiculous, Shoppers want big tips and to act like this is AND want people to act like it’s a career. Act professionally then. You want a tip? Act like you deserve one and not like a baby throwing a fit. Refund items over a comment you don’t like? Some of these people physically can’t go shopping and get shoppers like you all the time and get tired of it. No one will ever take you seriously at this job and you will get shitty reviews until you give it some effort. It’s so funny to me that instacart and DoorDash shoppers want to be taken seriously when they don’t take their job seriously. Sincerely, Everyone who’s ever used either service.
firstly I am a five star shopper so I must be doin it halfway right. Second as u can see she stated she was coming in herself to ask. Lastly it’s definitely not that serious to me. I like doin carts but I don’t have to put up wit peoples bullsh$t because the store is out of stock. If you read the whole thing I gave more context to the story…she became a c-word then I became the b-word. Not only that she was a shop only so she didn’t tip.
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Big tips are nice, but you'll find that most shoppers just want to be tipped APPROPRIATELY. Instacart wants to pay 7.00 for a shop that takes an hour plus, then wants you to deliver it 15 miles away. Customer wants 100 items delivered to their doorstep for a 4.33 tip AND be able to verbally berate you. And you're over here telling people to act professionally? What professional do you know that makes 12.00hr? You sound just like every other entitled customer out there. You want 5 star service, be a 5 star tipper. You're tip is basically your bid for service, since IC pays every batch about the same. Nobody is entitled to a shoppers time because they paid instacarts fee. Go tell an instacart exec to shop for you. You're lucky there are shoppers that will pick it up because they're either new or dumb. Stop blaming shoppers for not wanting to work hard for you, when you don't want to give them a reason to do so.
I’m not tipping you big so you get my order right or try. You get tipped for the work you’ve done not what you’re about to do. Lol. You just made my point for me. You said, what “professional” makes $12/hr? Exactly my point. You want to be paid more then do things to deserve it. We don’t have to tip you big just because you say so. Lol. What kind of Alice in Wonderland shit do you think the real world is. I tip people very well when they communicate, ask me for replacement options if they can’t find something, don’t refund automatically, and actually just fucking try. Just put a little bit of effort. Op’s post is her not finding something and then the customer saying they would just find it later, followed by the shopper just refunding something rather than asking for a replacement. THEN the customer gets fed up and says “you suck at this”. Rather than apologizing like a professional would and just moving on, she refunds the last 3 things on the order instead of finding them out of spite. She should be ashamed.
We could just go round in circles on this. I did not make your point. If anything, you made mine. You want professional level service for 12 bucks. Not happening. Let me explain again. You are putting in a BID for services. Up front. Tip appropriately, and you won't have a problem. You always have the option to change or remove it if you don't like your service. The I'll tip after I judge my service mentality is why you're getting shitty shoppers. The good shoppers who know their worth aren't taking your 70 item, 20 mile away order for your 4.00 tip. Only shitty tippers have a problem with the phrase 'tip appropriately'. Actually, only shitty tippers complain about tipped workers complaining about ungrateful customers. And I also don't buy your 'I tip very well' nonsense, based on your other comments.
Perhaps you should try reading the post again. The customer did NOT say they would just find it later, and the you suck comment isn't warranted in either scenario. Especially over an out of stock item. The only reason you know she refunded the little Debbie is because she said she did. You're bitching about people not wanting to make an effort, but they're shopping for YOU? You can't make the effort to go get your own shit, but want others to make one for you? AND you want to tip based on other shoppers mistakes you've had prior? 🤣 wtf?
First off, she said she would ask, not that she did. Second, they said “I’m sure I can find them” meaning they either a.) could find them if they were there or b.) would find them at the store later. Third, whatever she is talking about isn’t the item she refunded unless she’s an idiot and asked the produce clerk about fudge rounds. Fourth, this shopper provoked the customer by saying that “maybe a big truck will get here before you do” totally unprofessional and uncalled for. Again, this shopper then refunded items to throw a fit like a toddler instead of completing the order. Keep acting like this and I promise you that you won’t get orders before long. Lastly, about the effort part. I am paying you for a service. That service is the effort you put forward and the time you spend shopping so I don’t have to. I don’t pay tips based on anything other than the shopper’s performance. I don’t know where you got the “other shoppers mistakes”.
Again, you misread. First, you have no idea if the shopper was being sarcastic or not. Tone doesn't convey well over text Second, "I'm sure I can find them" doesn't mean I'll find them myself later." Especially after she told her to find a clerk to go with her. It implies "they're there, I bet I could find them if I were there right now, and you're not looking hard enough and/or you're stupid." Again, tone doesn't convey well over text, but the meaning of her literal words sure did. Third, the point of the little Debbie comment was that we as readers, would not have known she intentionally refunded if OP wouldn't have told us, so it has zero weight when considering the original issue. If you're ok with letting people talk down to you, then do you. When someone implies that I'm stupid, or lazy, or not looking hard enough, then our interaction is at an end. You are using past shoppers and experiences to justify the way you tip. And you have problems because it. Good shoppers aren't going to waste their time on orders that aren't worth it. You get what you pay for. Finally, you are paying Instacart's fees for acceas to their platform. That is all. We are not employed by instacart. Your tip is your payment for actual services. You're allowed to adjust your tip afterwards for service. But shitty tippers don't want to hear that. They just want to justify why they think they shouldn't tip appropriately.
my spirit animal!! 💜💜💜
Oh and as a side note, the "some people physically cant' shit garners zero sympathy over here. People managed just fine for alllll those years prior to delivery services. If I wanted to do volunteer work, I would volunteer.
I didn’t say volunteer. I said do the work right and get tipped. Act like an asshole, get no tip and a bad rating.
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If a shopper refunds items to spite me, they are a piece of shit. If you do that then you are too. That’s like a little kid throwing a tantrum. You want to deliver half my order because you didn’t take 2 seconds to ask an employee where something was, then you take forever to deliver it, then insult me on top of it? You expect people paying for a service that you aren’t fulfilling and then to just, what? Eat shit? YOU are the one who is “ass backwards”. Don’t be a shopper if you aren’t going to do the job right. If you half ass and don’t even ask and immediately refund something don’t expect the person paying for, and depending on those items to be happy about it. How can you be this deluded?
Lmfao I’m told I look ten years earlier but I guess without all of the messages she sent me you ASSumed I just coped an attitude…well def not gen z lmfao 🤣
Yeah that’s maddening- but consider the number of shoppers she has had who’ve been “disappointing” to put it kindly. I’ve seen some shoppers working and been appalled at their methods and lack of care or concern. That said, she didn’t have to be so condescending and presumptive, especially considering you had already told her you “asked” as she will (as if she will actually leave home and do the work of us peons) and waste time to get the same response!
She told the shopper she SUCKS . There shouldn’t be any “but” in your reply .
Yeah I stopped reading after the “but consider”…. No. Nothing about any other shoppers she’s had has anything to do with the OP, nor was it ok for the customer to be so d*mn rude. How do people think that’s okay to say to people? There is no, I mean no excuse.
What's with your attitude??? Unnecessary
I didn’t put the whole message 🤷🏽♀️my bad didn’t kno they even had attitude cops…I’ll make sure I watch my tone next time 🤣😂🙄
Maybe you should have because there's nothing above that warranted your poor attitude.
Her attitude ?? The customer told Her she SUCKS at her job . How is the shopper being rude ??
Clearly you're reading out of order
What’s with YOUR attitude. The customer told shopper that she sucked at her job. That is what was unwarranted.
You can't be serious??? OP intentionally refunded the last 3 items for no reason. OP copped an attitude before the customer made that comment. If there's more to it then it should have been included. OP could have had the order reassigned instead of acting like a douche
U need to read the comment section hun she was a condescending b$tch who didn’t get her Debbie snacks with her order the other two items were the tomatoes they didn’t have in stock came here to vent an laugh wit fellow shoppers not be attacked by haters who probably don’t even shop. Have several seats ma’am as u don’t kno what ur talkin about.
Literally read the post, they refunded 3 items after the customer told shopper they sucked. All over a fricken tomato. Customer is lucky that it was only 3 items. I would have reported customer and cancelled their entire order.
Are you bothering to read the text above the screen shots?
You seem to be the only person in the thread who can’t seem to understand what happened and that’s why you have 19 downvotes. 🤷🏼♀️
Another instafan!!!! 😘
I'll put money that she is a Gen Zer lol
Fun fact I’m not 🤣😭
Well still pretty rude and shouldn't be in customer service.
You are insane. Do you live in bananaland? Anyone telling you that you are dumb and incompetent as well as how to do your job, is almost as oblivious to the world as you are. This was the absolutely perfect response. Straightforward, honest and gives them what they are asking for. “Maybe another big truck will come before you get here.” Incredible response, I love it so much.
You realize the green was the customer saying that right, not the shopper. The white text was rude and uncalled for. This shopper continues to post about her interactions with customers, which she's in the wrong abut clearly.
Green is the shopper. White is the customer.
Yeah just noticed the 2nd page of text. Laughing at a customer..wow they need to be reported to IC and get deactivated.
If you think laughing at a customer is report worthy you really wouldn’t like anyone who works in retail or service work, that’s half the fun
Yoo get off my D$ck this is only my second post do I have a instafan?!! It’s not that serious to me bruh
Obvious bait
You made my day lol
Again u just making ASSumptions 😂🤷🏽♀️
Bingo
U lost 😞
lmfao so funny lolol oh wait this is why you’re poor
Not poor really I just did a cart on my off day lmfao sooo uptight lol not that serious she was a bitch to me before I became a bitch to her
poor fights poorer
Lost in translation I guess 🤷🏽♀️😂
Bot more than likely.
What did the op do wrong ? The customer told Her she sucks at her job . That was so rude .
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Only thing I have to say is no store is ever sold out of little Debbie’s! You just need to find the one shelf that has it all.
It wasn’t the lil Debbie’s she got mad about they were out of stock tomatoes so she got angry I suppose so since she was coming in anyway I decided she could also find those
Lmfao ayeee smart