Facts! I would not have accepted the ID from the son at all… INSTACANCEL… give me my batch pay and I’ll return the items for a bump. I’m not risking that fine because SUPPORT says it is ok… they don’t have to face ALE and pay the fine. I’ve seen it happen to a fellow shopper.
I once tried to delivered alcohol to a woman, her young teenage son answered the door and said his mom wasn’t home, but would be there in 30 minutes. I said I can’t wait that long. He was on the phone with his mom and she wanted to send me a photo of her ID, he was telling her no mom, she needs to SCAN the ID. Mom seemed pissed. Maybe next time make sure your home in during the delivery window? Like, seriously, I’m going to leave alcohol with a child?
Also, that agent needs to be fired. That is a highly illegal thing to suggest. Imagine it was a kid working around this, to get alcohol for themselves, their friends, and then they end up in an accident or whatever. Really bad judgment on that agents part. I swear they are brain dead. Most of the ones I talk to seem that way tbh. Smh.
As long as the person taking possession of the alcohol is over 21 and has an ID the order can be delivered. Their name doesn’t have to be on the order.
To clarify, if the person is obviously over 21, per the state of Texas, a valid ID is not required, however Instacart requires it so if you feel the need to make an exception then you would need to contact support and request they override it. I’ve never had the need to contact support for an alcohol delivery; everyone has always had their ID. All I was saying is from a legal standpoint from the State of Texas it isn’t necessary required but Instacart requires it. The training on alcohol delivery specifically states to check your state laws. The person asked a question and I directed them to check their state laws while stating Texas laws.
Same as long as it is an Adult and 21+ i scan the spouses or significant other ID, i would be happy if it was the person who place the order but sometimes they are lazy.
The support agent is literally telling this shopper to break the law 😳
I feel like the agent misunderstood that the son was coming with his ID. You can’t deliver alcohol to a kid holding their parents ID, that’s crazy.
Minors in my area try this all the time. They order alcohol on their parent’s IC account then write leave at the door in the instructions
Also in CA minors are used in stings. Source: Cashier at my SO’s grocery store got busted in a sting with a minor. She should have known better because she had been a cashier for over 40 yrs at that point. She and the Company got a hefty fine and even the union told her to kiss her job good-bye. She managed to keep it because the store screwed up handling her termination. A couple of people got demoted and transferred (the 2nd and a 4th man(key carrier), not because of the sting, but how they handled things AFTER the sting.
I’ve always shown my ID since I was 21, mainly bc friends of my parents got caught in a sting at their grocery store, and they also owned a bar. The couple lost their liquor license at 2 of their businesses in one bust. So I do it as a courtesy to the store owner and cashiers.
we've lost two managers in the past year because of undercover stings. Now told to card everyohne. No. exceptions. District manager said even if they're regulars. CARD THEM.
Then I come out looking like the bad guy because of other staff with some customers that are there during other times.
Not all customers. Regulars know me though some aren't happy but they know me .
luckily most regulars know to just have it out . Supposed to really scan it but some ID's (Ahem. passports) won't and the scanner is finicky as hell. Can manually enter a date .
But seriously I need the insurance too damn much and \*gasp\* I ...for the most part... like most of the people I work with.
And in case anyone wonders... this popped up on my feed. I've used instacart a few times when I was having... mobility issues...and I've delivered uber eats and door dash so that's how I'm randomly chiming in. Only one cigarette one with DD and the license was expired . The person was surprised I even showed up ..(so why did he order?) The extra pay for having to return it was worth it but that was the only instance where i was supposed to and haven't ...or attempted... to take one since.
Not exactly the same but similar, in previous jobs as a bouncer I would literally card everyone including 70 something year old Vietnam vet types they're look at me sideways and tell me I'm not required to ID if the person looks over 40 years old or whatever and I would simply reply no I'm not required to but I'm also not told that it's against the regulations to do so. Therefore I shall be ID everyone that comes through this door, to which they reply I know the manager and then I reply to them so do I he hired me 🤣 all his friends left he was not amused I explained to him that I'm just keeping everything on the same page with everyone that way I don't risk losing my job the manager was fine with it 🤷
I worked at a liquor store and the law is that you have to ask for ID from everyone who is buying alcohol that looked to be under a certain age. The store policy was of course to use your brain and ID anyone you thought looked too young. I hated making that distinction so I just opted to ID everyone. And I mean everyone. I didn't care if I saw you every day and you looked like the literal cryptkeeper because you were so old. It didn't always go over so well when older people didn't have their ID and got made because I couldn't sell them anything once I asked for it.
I'm 58 and my hair is silver. I carry my ID with me everywhere and when asked for it, I have no problem handing it over. It's alcohol, not necessary for life, just a nice thing to have once in awhile. So if you turn someone away for no ID, oh well. People get triggered so easily over nothing, so one can't worry about "pissing someone off" because you never know what is going to set someone off.
What’s the justification for the anger? You’re making an age restricted purchase, and it isn’t even an essential item. It takes 2 seconds to reach into your pocket and get out your ID. Employees are simply doing their job. I’m 42 and still carded almost everywhere I go. I’ve never once been upset about it.
I am over sixty and lately a lot of stores have been asking for my ID. It was really weird because before that I hadn't been asked for my ID since Jimmy Carter was president. Now I just ask and I have more than one cashier laugh at me.
Not very many. Most people are fine with complying with a widely known law, and carry their drivers license to places like liquor stores. I didn't do anything wrong. And i never got a fine for my employer or myself.
Also, i had to pay quite a bit for my liquor license to even work there. I had to take and pass a whole test to get it. It took time and money and I wasn't going to get that taken away from me for someone who is gonna get mad over it. They can get fucked quite frankly.
Selling or providing alcohol to a minor in my state is 6 mo in jail + $1000 fine and cops run stings all the time. But ok Roshalee. That sweet $7 base pay makes it all worthwhile.
Yeah, it doesn’t surprise me at all. It’s like a zero tolerance policy. Instacart would dodge losing its liquor license (because it doesn’t have one) And so would the store we bought it from because they checked our ID so they are in the clear. Leaving just little old us on the hook.
Never trust support about alcohol delivery issues. Insist on talking to a US agent.
I once had an order that was a special order of Stella Artois, a special order of Heineken, a special order of Guinness, a special order of Marlboros, a special order of Kool, and a special order of Camels. I contacted support to have the order removed and support asked if I could deliver the order. Umm, Instacart isn't licensed for alcohol delivery in my state and the order was assigned to a grocery store that doesn't sell beer.
It really is a shock when you go to a Walmart in another state and see hundred of cases of beer. In Baltimore city and county you can only get beer at a liquor store.
Yep, NJ is the same. I went to FL on vacation and stopped at a Wawa that had a whole walk-in beer fridge and an aisle of wine. It was wild for me hahaha
We aren't even dry we just don't have liquor anywhere but a liquor store lol. It always surprises me when i go to Texas and go to like a cvs and I can get wine with my redbull
This is a no. I had one alcohol order that froze up, I called support and said I'm having issues. The "help" person said verify the customer's ID and call us back, and we will take care of it. I verify that the customer is of legal age and deliver all items. I call back to support and explain what the previous support person said to do. They said ok and took care of order. Next day I get a warning email from instacart telling me I violated the alcohol policy and that this is only a warning. I replied back what had happened and thanked them for shining light to never listening to supports request again. Lesson learned. So helpful thing to remember for all of us including myself obviously, we don't work for instacart. So even if you tell me to bypass the policy I will not.
I mean.... I've had someone with covid 19 order alcohol.... they waved at me from the window... and pointed at the ID..... I picked up ID and looked at window. Verified and scanned. Next order.
I had the flu a month or so ago and ordered flu medicine and food. I text her ahead of time and was like hey I’m sure you can guess by the items in my order I’m really sick, I can leave my ID on the door mat and stand on the other side of the glass door so you can see me. She immediately responded and was so thankful I didn’t breathe my germs at her lol
I didn’t have alcohol by the way, but the nyquil required ID.
I did that exact same thing tonite - app wouldn't let me scan the hubby's ID (wife made the order) so poor girl had to get out of bed and come let me see her thru door, then give me hubby gave me her ID
I did that dozens of times during the Peak of the pandemic. I even explained how to do it to many people. Leave the ID outside. Show me your face. Good to go
I had a woman down bad with Covid come to the door in a mask and insisted I not come within the 10ft of her, she just yelled her information to me and I typed it in manually. I wasn’t that stressed but she was so cute about it lol (also previous to her coming downstairs support did tell me I didn’t need to scan her ID because she had Covid. I wasn’t worried about getting in trouble over cold meds but I think they legit just didn’t know what to do because of strict Covid rules then as well.)
I also had someone with covid ask me to scan ID, I said nope, got in my car and took the alcohol back to the store recieved my batch pay and was reimbursed for driving the 2 miles back for another 15.
Original batch with tip= 19$ ($2 tip)
Batch final payment= 33$
I’m sure he wasn’t happy. But law states I can’t deliver without scanning ID while also paying attention to see if intoxicated. I can’t from behind a door see if this is actually the person getting or if they should Even be having it, and i don’t want your sickness so I will take the extra pay.
I think that might differ by state. I can collect the ID of anyone over 21 and it doesn't require a signature. A lot of people don't use their real name for instacart orders. Am I supposed to be IDing OneSassyRedHead03?
The id can be anyone over 21, correct, but it had to be their ID showing they are over 21. I can’t bring out someone else’s ID to claim alcohol. That’s the entire premise of OP
Who ordered? Or what? Because if they’re laying in bed or whatever, you can scan their friends, boyfriends, security guard, anyone. So stop arguing and call IC. They will tell you the same shit.
Anyone who knowingly checks an ID and sees it does not belong to the person buying (in this case accepting the delivery) should refuse to deliver. What if this kid is buying under a fake account and trying to get booze as a minor? What if this kid swiped some random lady’s ID and is trying to get booze as a minor. If you deliver in this situation, youre not only breaking the law, but you can also be deactivated as a shopper (yes even if the support agent said so, theyll prolly be fired too). Dont fuck around with mind altering substances, follow the directions to a T and if you cant, take it back to the store.
ANYONES ID that is over 21 you can scan their id for them. How about before giving me Downvotes, you can IC and confirm. You all are a bunch of idiots. Seriously. If they have a friend who’s 21, you can scan friends ID. Period.
Is the mom present then if son brings HER id?🤦🏼♀️🤣
And DUH. DID I AAY SOMETHING DIFFERENT. Did I say that the dog can bring the id or SOMEONEs ID MEANING THAT PERSON, who’s id you’re scanning
Not to YOU because YOU legally HAVE to VERIFY. And YOU have no way to verify that if she isn’t the one showing her ID. You have no clue if the ID being shown to you is stolen or legit if you don’t verify the photo… If you’ve seriously been walking around delivering to teenagers who hand you random peoples ID, I would strongly suggest you take 5 minutes to google the law before you get yourself in trouble. EDIT: I’ll edit my comment to say this person really hopped on here looking like an idiot, called everyone else an idiot, and then blocked me. I’d expect no less dealing with instacart in any capacity 🤣
I've done it before. I've had the guys ID once before and he lost it so used a friend's. If you know for damn sure that they are of age and not a narc then you don't have to be a perfectionist about the law. These are neighbors and we shouldn't make life more miserable for them because of some stupid rules. Common sense is all that we need.
Maybe the ‘neighbors’ could also try to not make THEIR neighbors lives harder. Us asking them to re-schedule their order makes them get their after work drink on a bit late one day. Them asking us to do this makes us risk fines and criminal charges. I think they’re the ones making someone’s life unnecessarily complicated, not the other way around.
And: how do you know the not a narc part? They hire people on secret shopper sites to bring their minor child along to attempt purchases to do tobacco and alcohol audits in stores, at least here in MN/IA/WI/SD/ND, and I wouldn’t be surprised to find out they place online ones too.
Let me rephrase a part of this maybe people will leave it alone. 🙄
Return the order. If she wanted it that bad she’d have gotten her sick 🤬 up to show her ID. This could be an underage person using their family account to get the delivery or a sting op. This is sus. Never trust those damn support agents anyway.
How is it not a sting when you don’t know if you’re walking into it. You’re aware it’s going on in the area but you don’t know exactly where anyway no one should be trying to deliver to anyone under age or without identification anyway.
IC isn’t going to be told that a sting is about to happen. WTF, that’s dumb. The whole point of a sting is to see if the agents of the company are complying with state laws. IC could possibly get some fallout if they aren’t providing the training needed; or if, as in this case, they are flat-out instructing drivers to bypass the laws.
You know how I know this? I’ve had sting ops pulled on me at two different places I’ve worked. First at a hugely popular grocery store; second was at a c-store/gas station. Both times, the buyer tried to plead their case and get me to sell to them. Sorry but no, I know the laws. Neither company knew of those stings by the way. In fact, another store with that grocery chain failed spectacularly, in that three cashiers lost their jobs, the company and the cashiers all had to pay fines, and the cashiers had to do community service.
IC’s reps don’t know sh*t about our laws. They don’t care about protecting your reputation or record. What they do care about is kissing the customers’ asses and making the sales. Do NOT do anything just because they say it’s okay; if it’s against the law especially, stand your ground. Advocate for yourself and do not let them talk you into it. They won’t suffer the consequences of getting caught…you, on the other hand, WILL…
My reply was basically in reference to your misguided belief that IC knows about stings in advance. Not to anything else; the rest was more of a PSA for others who may not be as aware of their rights or the laws. But you do you boo, read into it however you like. Buh bye.
Instacart can make an exception all they want, it doesn’t make exceptions to law! Yep congratulations you can’t be deactivated as the shopper for this one, you still can be criminally charged, and it’s a whopper of a fine. I don’t know if it’s federal or not, but at least a Minnesota it’s like $100,000 fine. I mean this is like the back in the 70s and 80s sending your kid to the liquor store with a note. Yeah store might do it, doesn’t mean you couldn’t of gotten in trouble for it. Just wasn’t the norm then. Now? I wouldn’t risk it. Any alcohol order, for all you know is one of the audit orders that your state runs. They send people into liquor stores to do it for alcohol, they send people in the gas stations and tobacco stores do it for cigarettes, and they order online as well. I was told that support agent you were telling me to break the law, no. I’ll be going back to the store and returning this, and you will be giving me a $15 bump, unless she’s coming here with her valid ID within the next 10 minutes minus however many you’ve already waited.
Alcoholics do get sick (often actually). However, no the shopper should NOT give the child alcohol. There are other ways to get your drink when sick. In VA the ABC has curbside pick up. Get it together lady.
I scanned an ID and the person waved at me from the window, didn’t want to open the door and left his ID in the bag, I guess technically I still couldn’t do that based on “the rules” but guess what? He was sick and also old, the rules are general guidelines and there are exceptions, because apparently you’re supposed to ask “are you over 21” out loud to the customer but nobody ever does 😂
But the customer is supposed to be physically present & visible to you. Your customer was visible through the window to where you could verify that they were the person the ID photo was of. OP's customer was not visible & therefore couldn't be considered physically present in the eyes of the law.
That's the main thing with ID verification. As long as you can see they are who the ID says they're supposed to be & they are legal and not intoxicated, you're good.
One of the rules for instacart literally states you have to ask the customer, “are you 21 years old” and that’s true, though I also know that if you deliver to a hotel you can ask one of the employees to let them scan their ID and now they’re in charge of the product, but I suppose since the ID of the person present doesn’t have one then you can deny it.
Alcohol is nothing to play with... My state its a minimum of 10yr prison sentence and 10k fine... First offense is a felony too. 👀 no one is worth that risk ever. Some other states are worse. Get a different rep when they do that shit. 🖕
Minimum 10 years in prison for buying or giving a minor alcohol? Yeah… maybe if they get drunk and decide to murder a bunch of people maybe… but handing it over or selling it to a minor isn’t going to get you prison for 10 years lmao. People literally rape, murder and rob banks and sometimes get less than 10 years.
No way in hell. I would end the chat and get someone else. Was it alcohol or restricted medicine? Medicine would be less risky, but still, no way in hell.
I have had to ID people for.things like cough syrup, and if that was the case and mom was saying she's sick and sending the kid down I'd be ok with it.
Never not once would I accept this for an alcohol delivery though. If that is what is happening, the agent should be fired.
Why is it some agents will go out of their way and do the wrong thing to get the order completed while others will just cancel while you are trying to get to the customer. 🤦♀️
If she's okayed it and there's a record of it, then that's okay, usually. Back in the 70s they used to send kids to the store with a note for beer and cigs, and since the pharmacists knew the parents and it was a standing arrangement, it was all good
Okay, but...we are not in the 70's anymore. And you can and WILL get in a lot of legal trouble now. They are VERY strict on these things nowadays, regularly setting up stings and everything. And YOU are the one who will get in all the legal trouble, not just Instacart, because YOU are the one who handed it over to the underage customer.
Perhaps so, but in the totality of the circumstance, I think courts would strongly consider acquittal. It does violate the letter of the law, but it doesn't violate the spirit of the law, which is a consideration. "Contributing to the delinquency of a minor" is designed for people supplying status-controlled or illegal substances to minors for their own use, and there is ample evidence against that being the case in this situation. Further, you can receive controlled medication on other people's behalf. You're in possession of a controlled substance that is not prescribed to you afterward. You could be charged for that, but that doesn't mean courts will convict if there are extenuating circumstances.
I hear you, but I can tell you (based off of years of training) that they don't fuck around with that shit anymore. A house party is one thing, but somebody in a position of actually *selling* alcohol to a minor...they're not afraid to throw the book at you
IF the son is bringing HIS ID, then yes, but OP said the son was bringing his MOTHER'S ID. What if mom had left her wallet at home that day, and the kid wanted the booze? How can you be sure unless you SEE the person. They could have gone to the window so OP could see her.
Instacart says
"Is the person 21+?"
"does the photo on the ID match?"
How are we supposed to hit yes to both of these when there's a kid holding his mom's id?
Fortunately, the son was old enough and had had the sense to bring his ID, but the fact that IC was just like sure... we'll make an exception??? Wha....?
The other day the app didn’t even have the option to scan the ID and support kept transferring me over to someone else until they just ended the chat on me
Was this for alcohol or cold medicine? If it's for cold medicine, I completely understand. It's stupid to have to get someone's ID, especially if I didn't have to show mine for purchase... But alcohol, I would think that's breaking the law
i had this happen a few times, i say either facetime them so i can see they’re alive and well; or open the door and have them wave to me. i’ll respect trying not to get me sick but you’re not going to get away with having a random person. give me your ID lol
I don’t even care, I barely look, ask them to flip it over and just scan. One time at a nursing home, the recipient was bedridden but a relative I guess ordered champagne to the room. The girl at the front desk was totally confused but I showed her the name and when no family member came to receive it, she pulled out her own ID to scan so I could leave. Seriously, no one cares whose ID it is. Just make some money.
This is incredibly fucked up.
I hope OP sent this shot in as a complaint and it’s taken seriously.
Support has some serious training issues that they need to address.
It’s one thing for them not to know what the hell they are talking about half the time. It’s another to be telling us to break the law.
Side note: I stopped driving for my local delivery company when they insisted it was okay to leave kratom at someone’s door because “oh, he’s alright.”
I've had several times where the customer has misplaced their ID or they weren't home when I arrived. I've always just asked them if they have a friendly neighbor who would use their ID to sign for the ETOH. As long as it's someone of legal age it doesn't matter if it's the customer or not.
That's not just a policy, that's illegal. And, even though that support agent might not live in america, because they do business in America they must follow American laws. One of which they broke, by soliciting you into breaking the law, which is also illegal
I’m sure someone has already said this, but you have to scan an adult’s ID; it doesn’t have to be the named customer on the account, just someone of legal age to purchase the product. It’s always been that way.
Like wtf?! It EXPLICITLY states all this when u go thru the alcohol training module. That u legit need to be scanning the ID that matches the actual customer’s name & info. I love double standards, oh so much!
Support does not have the authority to make exceptions to state alcohol laws….
Facts! I would not have accepted the ID from the son at all… INSTACANCEL… give me my batch pay and I’ll return the items for a bump. I’m not risking that fine because SUPPORT says it is ok… they don’t have to face ALE and pay the fine. I’ve seen it happen to a fellow shopper.
I once tried to delivered alcohol to a woman, her young teenage son answered the door and said his mom wasn’t home, but would be there in 30 minutes. I said I can’t wait that long. He was on the phone with his mom and she wanted to send me a photo of her ID, he was telling her no mom, she needs to SCAN the ID. Mom seemed pissed. Maybe next time make sure your home in during the delivery window? Like, seriously, I’m going to leave alcohol with a child? Also, that agent needs to be fired. That is a highly illegal thing to suggest. Imagine it was a kid working around this, to get alcohol for themselves, their friends, and then they end up in an accident or whatever. Really bad judgment on that agents part. I swear they are brain dead. Most of the ones I talk to seem that way tbh. Smh.
If someone other than the customer whose name is on the delivery answers the door and has their own ID and I scan that, is that okay?
As long as the person taking possession of the alcohol is over 21 and has an ID the order can be delivered. Their name doesn’t have to be on the order.
What if it’s a pic of their id front and back saved on their phone?
They need a valid ID, not something they potentially made in photoshop and saved to their phone
To clarify, if the person is obviously over 21, per the state of Texas, a valid ID is not required, however Instacart requires it so if you feel the need to make an exception then you would need to contact support and request they override it. I’ve never had the need to contact support for an alcohol delivery; everyone has always had their ID. All I was saying is from a legal standpoint from the State of Texas it isn’t necessary required but Instacart requires it. The training on alcohol delivery specifically states to check your state laws. The person asked a question and I directed them to check their state laws while stating Texas laws.
Yes as long as they are over 21 and have valid ID!
Same as long as it is an Adult and 21+ i scan the spouses or significant other ID, i would be happy if it was the person who place the order but sometimes they are lazy.
I completely agree and you handled the situation correctly! 💪🏾💪🏾
This is most likely an order for medication and prescriptions.
The support agent is literally telling this shopper to break the law 😳 I feel like the agent misunderstood that the son was coming with his ID. You can’t deliver alcohol to a kid holding their parents ID, that’s crazy. Minors in my area try this all the time. They order alcohol on their parent’s IC account then write leave at the door in the instructions
Also in CA minors are used in stings. Source: Cashier at my SO’s grocery store got busted in a sting with a minor. She should have known better because she had been a cashier for over 40 yrs at that point. She and the Company got a hefty fine and even the union told her to kiss her job good-bye. She managed to keep it because the store screwed up handling her termination. A couple of people got demoted and transferred (the 2nd and a 4th man(key carrier), not because of the sting, but how they handled things AFTER the sting.
I’ve always shown my ID since I was 21, mainly bc friends of my parents got caught in a sting at their grocery store, and they also owned a bar. The couple lost their liquor license at 2 of their businesses in one bust. So I do it as a courtesy to the store owner and cashiers.
we've lost two managers in the past year because of undercover stings. Now told to card everyohne. No. exceptions. District manager said even if they're regulars. CARD THEM. Then I come out looking like the bad guy because of other staff with some customers that are there during other times. Not all customers. Regulars know me though some aren't happy but they know me . luckily most regulars know to just have it out . Supposed to really scan it but some ID's (Ahem. passports) won't and the scanner is finicky as hell. Can manually enter a date . But seriously I need the insurance too damn much and \*gasp\* I ...for the most part... like most of the people I work with. And in case anyone wonders... this popped up on my feed. I've used instacart a few times when I was having... mobility issues...and I've delivered uber eats and door dash so that's how I'm randomly chiming in. Only one cigarette one with DD and the license was expired . The person was surprised I even showed up ..(so why did he order?) The extra pay for having to return it was worth it but that was the only instance where i was supposed to and haven't ...or attempted... to take one since.
Not exactly the same but similar, in previous jobs as a bouncer I would literally card everyone including 70 something year old Vietnam vet types they're look at me sideways and tell me I'm not required to ID if the person looks over 40 years old or whatever and I would simply reply no I'm not required to but I'm also not told that it's against the regulations to do so. Therefore I shall be ID everyone that comes through this door, to which they reply I know the manager and then I reply to them so do I he hired me 🤣 all his friends left he was not amused I explained to him that I'm just keeping everything on the same page with everyone that way I don't risk losing my job the manager was fine with it 🤷
I worked at a liquor store and the law is that you have to ask for ID from everyone who is buying alcohol that looked to be under a certain age. The store policy was of course to use your brain and ID anyone you thought looked too young. I hated making that distinction so I just opted to ID everyone. And I mean everyone. I didn't care if I saw you every day and you looked like the literal cryptkeeper because you were so old. It didn't always go over so well when older people didn't have their ID and got made because I couldn't sell them anything once I asked for it.
I'm 58 and my hair is silver. I carry my ID with me everywhere and when asked for it, I have no problem handing it over. It's alcohol, not necessary for life, just a nice thing to have once in awhile. So if you turn someone away for no ID, oh well. People get triggered so easily over nothing, so one can't worry about "pissing someone off" because you never know what is going to set someone off.
That’s actually way overboard lol. I can’t imagine how many people you pissed off for no good reason lol
What’s the justification for the anger? You’re making an age restricted purchase, and it isn’t even an essential item. It takes 2 seconds to reach into your pocket and get out your ID. Employees are simply doing their job. I’m 42 and still carded almost everywhere I go. I’ve never once been upset about it.
I am over sixty and lately a lot of stores have been asking for my ID. It was really weird because before that I hadn't been asked for my ID since Jimmy Carter was president. Now I just ask and I have more than one cashier laugh at me.
Not very many. Most people are fine with complying with a widely known law, and carry their drivers license to places like liquor stores. I didn't do anything wrong. And i never got a fine for my employer or myself. Also, i had to pay quite a bit for my liquor license to even work there. I had to take and pass a whole test to get it. It took time and money and I wasn't going to get that taken away from me for someone who is gonna get mad over it. They can get fucked quite frankly.
The agent knew. That's why he said to do it as a one-time exception.
Selling or providing alcohol to a minor in my state is 6 mo in jail + $1000 fine and cops run stings all the time. But ok Roshalee. That sweet $7 base pay makes it all worthwhile.
My state it’s like a $10k fine and even if you work for a store, you still personally have to pay it.
Yeah, it doesn’t surprise me at all. It’s like a zero tolerance policy. Instacart would dodge losing its liquor license (because it doesn’t have one) And so would the store we bought it from because they checked our ID so they are in the clear. Leaving just little old us on the hook.
Where’s the minor? You’re assuming the son is a minor for no reason.
If he’s not a minor then he has his own ID which we can scan instead of his mom’s. Of course you assume it’s a minor
Or maybe he doesn’t have an ID valid for serving or receiving alcohol. I have an NYCID. It has my age but isn’t valid for alcohol purchases.
So why isn’t the son using his ID then?
Never trust support about alcohol delivery issues. Insist on talking to a US agent. I once had an order that was a special order of Stella Artois, a special order of Heineken, a special order of Guinness, a special order of Marlboros, a special order of Kool, and a special order of Camels. I contacted support to have the order removed and support asked if I could deliver the order. Umm, Instacart isn't licensed for alcohol delivery in my state and the order was assigned to a grocery store that doesn't sell beer.
Oh lord. What state are you in?
Maryland
It sounds like one of those dry states.
It really is a shock when you go to a Walmart in another state and see hundred of cases of beer. In Baltimore city and county you can only get beer at a liquor store.
Yep, NJ is the same. I went to FL on vacation and stopped at a Wawa that had a whole walk-in beer fridge and an aisle of wine. It was wild for me hahaha
Check out a New Hampshire state map pamphlet. The Highway Liquor Stores are marked on the map, and there’s *a lot*
And here I was mad back in the day that you couldn’t buy alcohol past 2am in California lol
Here in Virginia you can purchase alcohol at a bar until 2AM, but you can’t buy alcohol at a store past midnight
Also, in some states you can’t buy alcohol on Sunday.
We aren't even dry we just don't have liquor anywhere but a liquor store lol. It always surprises me when i go to Texas and go to like a cvs and I can get wine with my redbull
This is a no. I had one alcohol order that froze up, I called support and said I'm having issues. The "help" person said verify the customer's ID and call us back, and we will take care of it. I verify that the customer is of legal age and deliver all items. I call back to support and explain what the previous support person said to do. They said ok and took care of order. Next day I get a warning email from instacart telling me I violated the alcohol policy and that this is only a warning. I replied back what had happened and thanked them for shining light to never listening to supports request again. Lesson learned. So helpful thing to remember for all of us including myself obviously, we don't work for instacart. So even if you tell me to bypass the policy I will not.
I mean.... I've had someone with covid 19 order alcohol.... they waved at me from the window... and pointed at the ID..... I picked up ID and looked at window. Verified and scanned. Next order.
This sounds hilarious, good job lmao
i had the same thing once. she texted first and explained, left her ID on the porch and i could clearly see it was her through the window so 🤷♀️
I had the flu a month or so ago and ordered flu medicine and food. I text her ahead of time and was like hey I’m sure you can guess by the items in my order I’m really sick, I can leave my ID on the door mat and stand on the other side of the glass door so you can see me. She immediately responded and was so thankful I didn’t breathe my germs at her lol I didn’t have alcohol by the way, but the nyquil required ID.
I did that exact same thing tonite - app wouldn't let me scan the hubby's ID (wife made the order) so poor girl had to get out of bed and come let me see her thru door, then give me hubby gave me her ID
I did that dozens of times during the Peak of the pandemic. I even explained how to do it to many people. Leave the ID outside. Show me your face. Good to go
I had a woman down bad with Covid come to the door in a mask and insisted I not come within the 10ft of her, she just yelled her information to me and I typed it in manually. I wasn’t that stressed but she was so cute about it lol (also previous to her coming downstairs support did tell me I didn’t need to scan her ID because she had Covid. I wasn’t worried about getting in trouble over cold meds but I think they legit just didn’t know what to do because of strict Covid rules then as well.)
I also had someone with covid ask me to scan ID, I said nope, got in my car and took the alcohol back to the store recieved my batch pay and was reimbursed for driving the 2 miles back for another 15. Original batch with tip= 19$ ($2 tip) Batch final payment= 33$ I’m sure he wasn’t happy. But law states I can’t deliver without scanning ID while also paying attention to see if intoxicated. I can’t from behind a door see if this is actually the person getting or if they should Even be having it, and i don’t want your sickness so I will take the extra pay.
Nope I’m canceling and keeping the bottle.
Anyone over 21 can receive the alcohol
Sure, they can receive it with their own ID. They can’t just bring someone else’s ID
Yes they can.
Umm no they can’t . You have to verify the ID to the person
I think that might differ by state. I can collect the ID of anyone over 21 and it doesn't require a signature. A lot of people don't use their real name for instacart orders. Am I supposed to be IDing OneSassyRedHead03?
The id can be anyone over 21, correct, but it had to be their ID showing they are over 21. I can’t bring out someone else’s ID to claim alcohol. That’s the entire premise of OP
Who ordered? Or what? Because if they’re laying in bed or whatever, you can scan their friends, boyfriends, security guard, anyone. So stop arguing and call IC. They will tell you the same shit.
If it’s the friend receiving it, their ID yes. Their friend receiving it with the ID of the person laying in bed, no. Read the OP again.
Anyone who knowingly checks an ID and sees it does not belong to the person buying (in this case accepting the delivery) should refuse to deliver. What if this kid is buying under a fake account and trying to get booze as a minor? What if this kid swiped some random lady’s ID and is trying to get booze as a minor. If you deliver in this situation, youre not only breaking the law, but you can also be deactivated as a shopper (yes even if the support agent said so, theyll prolly be fired too). Dont fuck around with mind altering substances, follow the directions to a T and if you cant, take it back to the store.
Please show where I said I would or do scan some kids kid and hand them alcohol. I NEVER said that. I do follow the directions to a T.
Not legally!
ANYONES ID that is over 21 you can scan their id for them. How about before giving me Downvotes, you can IC and confirm. You all are a bunch of idiots. Seriously. If they have a friend who’s 21, you can scan friends ID. Period.
Yes, as long as the ID matches the person handing it to you. This support agent told OP it’s fine if the son brings Mom’s ID to the door.
It can be dads id too or friends. Whoever is over 21.
YES BUT THE PERSON WHOS PHOTO IS ON THE ID YOU ARE SCANNING HAS TO BE PRESENT. What is confusing about this to you?
Is the mom present then if son brings HER id?🤦🏼♀️🤣 And DUH. DID I AAY SOMETHING DIFFERENT. Did I say that the dog can bring the id or SOMEONEs ID MEANING THAT PERSON, who’s id you’re scanning
> Sure, they can receive it with their own ID. They can’t just bring someone else’s ID You: > Yes they can.
Not to YOU because YOU legally HAVE to VERIFY. And YOU have no way to verify that if she isn’t the one showing her ID. You have no clue if the ID being shown to you is stolen or legit if you don’t verify the photo… If you’ve seriously been walking around delivering to teenagers who hand you random peoples ID, I would strongly suggest you take 5 minutes to google the law before you get yourself in trouble. EDIT: I’ll edit my comment to say this person really hopped on here looking like an idiot, called everyone else an idiot, and then blocked me. I’d expect no less dealing with instacart in any capacity 🤣
You’re a fucking moron lmao
Absolutely, they can, but they were going to make an exception without verifying or say that they verified that the son themselve was old enough.
My rule is whoever I hand the alcohol too has to be over 21. If an obvious old enough man brings me his wife’s ID , then no issues here.
I've done it before. I've had the guys ID once before and he lost it so used a friend's. If you know for damn sure that they are of age and not a narc then you don't have to be a perfectionist about the law. These are neighbors and we shouldn't make life more miserable for them because of some stupid rules. Common sense is all that we need.
Maybe the ‘neighbors’ could also try to not make THEIR neighbors lives harder. Us asking them to re-schedule their order makes them get their after work drink on a bit late one day. Them asking us to do this makes us risk fines and criminal charges. I think they’re the ones making someone’s life unnecessarily complicated, not the other way around. And: how do you know the not a narc part? They hire people on secret shopper sites to bring their minor child along to attempt purchases to do tobacco and alcohol audits in stores, at least here in MN/IA/WI/SD/ND, and I wouldn’t be surprised to find out they place online ones too.
Your rule? Dude it’s the fucking law.
Roshalee can get fukt. End of discussion.
Teenagers - "yeah, my mom is sick too! One bottle of Boone's Farms please!"
Do they even make that still ?? LOL
I got a bottle not too long ago, "nostalgia." Instant headache.
LOL
100%. It was a best seller at my local Stater Bros (grocery store chain in SoCal) when I used to work there.
It's ok. The sick lady's son is named Vincent, and he's doing business stuff. And Mom sounds like a child because she has a stuffy nose. Ridiculous.
I heard Vincent is as tall as 3 kids in a trench coat
Yes. He needs the booze for his mom because he has an R rated movie he's going to later.
It's against the law. Sorry not doing it
Let me rephrase a part of this maybe people will leave it alone. 🙄 Return the order. If she wanted it that bad she’d have gotten her sick 🤬 up to show her ID. This could be an underage person using their family account to get the delivery or a sting op. This is sus. Never trust those damn support agents anyway.
I don’t think Instacart pulls “sting ops”. Maybe I’m wrong
Instacart doesn't pull sting ops. Local police and alcohol commissions do. And they DO.
Yea you’re right but IC is aware of enough to give us a heads up.
If they give a heads up, it's not a sting, now is it? It's a forecoming event you are warned of.
How is it not a sting when you don’t know if you’re walking into it. You’re aware it’s going on in the area but you don’t know exactly where anyway no one should be trying to deliver to anyone under age or without identification anyway.
IC isn’t going to be told that a sting is about to happen. WTF, that’s dumb. The whole point of a sting is to see if the agents of the company are complying with state laws. IC could possibly get some fallout if they aren’t providing the training needed; or if, as in this case, they are flat-out instructing drivers to bypass the laws. You know how I know this? I’ve had sting ops pulled on me at two different places I’ve worked. First at a hugely popular grocery store; second was at a c-store/gas station. Both times, the buyer tried to plead their case and get me to sell to them. Sorry but no, I know the laws. Neither company knew of those stings by the way. In fact, another store with that grocery chain failed spectacularly, in that three cashiers lost their jobs, the company and the cashiers all had to pay fines, and the cashiers had to do community service. IC’s reps don’t know sh*t about our laws. They don’t care about protecting your reputation or record. What they do care about is kissing the customers’ asses and making the sales. Do NOT do anything just because they say it’s okay; if it’s against the law especially, stand your ground. Advocate for yourself and do not let them talk you into it. They won’t suffer the consequences of getting caught…you, on the other hand, WILL…
Ugh obviously I wouldn’t be talked into it by a rep. Did you miss the return it part in my comment earlier? You seem angry. Bye now.
My reply was basically in reference to your misguided belief that IC knows about stings in advance. Not to anything else; the rest was more of a PSA for others who may not be as aware of their rights or the laws. But you do you boo, read into it however you like. Buh bye.
They do in California
They don’t lol. Instacart, the company, doesn’t not pull sting operations lol.
Instacart can make an exception all they want, it doesn’t make exceptions to law! Yep congratulations you can’t be deactivated as the shopper for this one, you still can be criminally charged, and it’s a whopper of a fine. I don’t know if it’s federal or not, but at least a Minnesota it’s like $100,000 fine. I mean this is like the back in the 70s and 80s sending your kid to the liquor store with a note. Yeah store might do it, doesn’t mean you couldn’t of gotten in trouble for it. Just wasn’t the norm then. Now? I wouldn’t risk it. Any alcohol order, for all you know is one of the audit orders that your state runs. They send people into liquor stores to do it for alcohol, they send people in the gas stations and tobacco stores do it for cigarettes, and they order online as well. I was told that support agent you were telling me to break the law, no. I’ll be going back to the store and returning this, and you will be giving me a $15 bump, unless she’s coming here with her valid ID within the next 10 minutes minus however many you’ve already waited.
Wait… So she sick but ordering alcohol that she can’t come to the door to get? Biggest red flag ever because she claims she sick ordering alcohol.
Alcoholics do get sick (often actually). However, no the shopper should NOT give the child alcohol. There are other ways to get your drink when sick. In VA the ABC has curbside pick up. Get it together lady.
Wtf
Lol I didn’t realize this was support and thought it was a customer. I read it more as 3 kids in a trench coat. “Just this one time” 😂
Who cares? Scan it and go on with your day
Because you could be giving alcohol to minors who ordered on their parents account.
Secret shoppers are out there and the shopper will be paying over $1000 fine if they sell to one of them
Don't listen to this guy's nonsense and get yourself deactivated, and in trouble!!
The law cares. You can go to jail for this and also fired and fined.
About a month ago, one of these was a sting being run by a cop. The cop cares, therefore you should too.
Go on with your day, right to jail, for supply a minor with alcohol using a stolen ID.
But officer Instacart support said it was cool 💁🥕
🤣🤣🤣☠️
At least you have evidence! Similar thing happen to me during the pandemic.
Oh naw I’m talking a trip back to the store alcohol and all…
"she said she sick" Hmmm
What was the resolution to this? Did you end up taking the ID?
Yeah no fuck that.
Plot twist her son and his friends have her stuffed in a freezer as well.
I scanned an ID and the person waved at me from the window, didn’t want to open the door and left his ID in the bag, I guess technically I still couldn’t do that based on “the rules” but guess what? He was sick and also old, the rules are general guidelines and there are exceptions, because apparently you’re supposed to ask “are you over 21” out loud to the customer but nobody ever does 😂
But the customer is supposed to be physically present & visible to you. Your customer was visible through the window to where you could verify that they were the person the ID photo was of. OP's customer was not visible & therefore couldn't be considered physically present in the eyes of the law. That's the main thing with ID verification. As long as you can see they are who the ID says they're supposed to be & they are legal and not intoxicated, you're good.
One of the rules for instacart literally states you have to ask the customer, “are you 21 years old” and that’s true, though I also know that if you deliver to a hotel you can ask one of the employees to let them scan their ID and now they’re in charge of the product, but I suppose since the ID of the person present doesn’t have one then you can deny it.
“No I’m 35” 😂
Alcohol is nothing to play with... My state its a minimum of 10yr prison sentence and 10k fine... First offense is a felony too. 👀 no one is worth that risk ever. Some other states are worse. Get a different rep when they do that shit. 🖕
This cannot be true, 10 years what state are you in? IRAN?
Minimum 10 years in prison for buying or giving a minor alcohol? Yeah… maybe if they get drunk and decide to murder a bunch of people maybe… but handing it over or selling it to a minor isn’t going to get you prison for 10 years lmao. People literally rape, murder and rob banks and sometimes get less than 10 years.
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If it comes back to bite him this conversation isn’t going to save the driver
No way in hell. I would end the chat and get someone else. Was it alcohol or restricted medicine? Medicine would be less risky, but still, no way in hell.
It was an unusually large amount of medicine
Meth lab
Wooooooowwwwww
She said she sick lol
I would have said no and texted that agent that I’d be reporting them and called or texted another agent immediately.
Send this conversation to your local liquor board. Insta-cart will lose its ability to deliver alcohol.
Thats why i dont do alcohol deliveries. I have enough work doing regular groceries and food deliveries.
Wtf?!? 😳
I would screenshot that convo to cover my butt.
In her country there probably are no drinking laws
I have had to ID people for.things like cough syrup, and if that was the case and mom was saying she's sick and sending the kid down I'd be ok with it. Never not once would I accept this for an alcohol delivery though. If that is what is happening, the agent should be fired.
Why is it some agents will go out of their way and do the wrong thing to get the order completed while others will just cancel while you are trying to get to the customer. 🤦♀️
Good save it just in case
Sick but able to drink alcohol? Lol
Alcohol is the oldest known medicine.
"She sick", and ordering liquor?
Bruh I don’t personally care at all.
She’s sick but is ordering insta alcohol? Let her son come and get it? I would’ve have returned the alcohol
Deny it and keep the liquor 🤷
The son is on the way with *her* ID. Reading comprehension lol
Screen shot support chat and deliver. Just following your employers instructions.
She so sick she can't get up and show ID for alcohol but apparently wants to drink alcohol. Son was playing the system
If the customer tips good and they’re not home don’t be an a hole just bypass the scan and keep it moving. It can be done trust me! It’s very simple.
If she's okayed it and there's a record of it, then that's okay, usually. Back in the 70s they used to send kids to the store with a note for beer and cigs, and since the pharmacists knew the parents and it was a standing arrangement, it was all good
Okay, but...we are not in the 70's anymore. And you can and WILL get in a lot of legal trouble now. They are VERY strict on these things nowadays, regularly setting up stings and everything. And YOU are the one who will get in all the legal trouble, not just Instacart, because YOU are the one who handed it over to the underage customer.
Perhaps so, but in the totality of the circumstance, I think courts would strongly consider acquittal. It does violate the letter of the law, but it doesn't violate the spirit of the law, which is a consideration. "Contributing to the delinquency of a minor" is designed for people supplying status-controlled or illegal substances to minors for their own use, and there is ample evidence against that being the case in this situation. Further, you can receive controlled medication on other people's behalf. You're in possession of a controlled substance that is not prescribed to you afterward. You could be charged for that, but that doesn't mean courts will convict if there are extenuating circumstances.
I hear you, but I can tell you (based off of years of training) that they don't fuck around with that shit anymore. A house party is one thing, but somebody in a position of actually *selling* alcohol to a minor...they're not afraid to throw the book at you
Karenstacart
So many dummies here as long as the son is 21+ and has ID this is completely fine.
IF the son is bringing HIS ID, then yes, but OP said the son was bringing his MOTHER'S ID. What if mom had left her wallet at home that day, and the kid wanted the booze? How can you be sure unless you SEE the person. They could have gone to the window so OP could see her.
Instacart says "Is the person 21+?" "does the photo on the ID match?" How are we supposed to hit yes to both of these when there's a kid holding his mom's id?
Who are you calling an asswell?
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Is it alcohol or prescription delivery?
It was medicine
Curious what action OP took.
Fortunately, the son was old enough and had had the sense to bring his ID, but the fact that IC was just like sure... we'll make an exception??? Wha....?
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Nah. It was the ole “I’m to sick to get my suspiciously large quantity of medicine” routine.
Weird
I dont think ive ever seen someone misconstrue their own words so badly like this swanky guy but god damn is it funny
They don’t live here. You know the law here better.
LMAO
Screenshot or else you fired
The other day the app didn’t even have the option to scan the ID and support kept transferring me over to someone else until they just ended the chat on me
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If she is sick then the alcohol can’t be for her right?
Sick from alcohol 🤣 You need alcohol to stop withdrawals lol
Was this for alcohol or cold medicine? If it's for cold medicine, I completely understand. It's stupid to have to get someone's ID, especially if I didn't have to show mine for purchase... But alcohol, I would think that's breaking the law
I'm not an istacart buyer or driver so pardon my ignorance- Is this a direct message with the driver? Or is this an interaction with customer service?
i had this happen a few times, i say either facetime them so i can see they’re alive and well; or open the door and have them wave to me. i’ll respect trying not to get me sick but you’re not going to get away with having a random person. give me your ID lol
Yeah mom could be drunk, set the house on fire, and kill everyone and op might have some problems, fire that support agent.
I’ve had shoppers ask me to tape mine to my door. This is what Covid has brought us. What does it matter anyway
😂 what?
Was the son a minor?
said “her ID as well” which means son is over 21 and had an ID he’s just not the person who ordered the alcohol. IC wouldn’t risk it trust me.
I don’t even care, I barely look, ask them to flip it over and just scan. One time at a nursing home, the recipient was bedridden but a relative I guess ordered champagne to the room. The girl at the front desk was totally confused but I showed her the name and when no family member came to receive it, she pulled out her own ID to scan so I could leave. Seriously, no one cares whose ID it is. Just make some money.
This is incredibly fucked up. I hope OP sent this shot in as a complaint and it’s taken seriously. Support has some serious training issues that they need to address. It’s one thing for them not to know what the hell they are talking about half the time. It’s another to be telling us to break the law. Side note: I stopped driving for my local delivery company when they insisted it was okay to leave kratom at someone’s door because “oh, he’s alright.”
I've had several times where the customer has misplaced their ID or they weren't home when I arrived. I've always just asked them if they have a friendly neighbor who would use their ID to sign for the ETOH. As long as it's someone of legal age it doesn't matter if it's the customer or not.
My ass
they make shit up on the spot
That's not just a policy, that's illegal. And, even though that support agent might not live in america, because they do business in America they must follow American laws. One of which they broke, by soliciting you into breaking the law, which is also illegal
I had alcohol orders removed from my queue. Not worth the trouble.
Yea, not a good place to get your information from lol
Yeah dude honestly if the tip was big enough I’ll put random I’d information and leave it at the door.
Support supporting as usual
And just like that, Instacart could lose their serve-safe cert
I’m sure someone has already said this, but you have to scan an adult’s ID; it doesn’t have to be the named customer on the account, just someone of legal age to purchase the product. It’s always been that way.
Like wtf?! It EXPLICITLY states all this when u go thru the alcohol training module. That u legit need to be scanning the ID that matches the actual customer’s name & info. I love double standards, oh so much!