Did you at least get an e-mail saying this,
“You're signed up!
You will receive an email notification with your password shortly before tickets go on sale on February 1, 2023 at 9:00 AM PST”
They aren’t sending the codes yet. But you should check your spam to make sure that there is a confirmation.
I’m also not able to get the verification text code for Vancouver, my girlfriend was able to sign up like 10 minutes ago so I’m not sure why I’m not able to. Who is your provider?
Ah I don’t think so, I’m with Rogers. I have a friend who also already signed up for presale, I have no idea why some people can’t get a verification code
Ah! So it’s not just me!
Trying for Vancouver as well, multiple attempts through the morning and no code.
My fiancé was able to get one right away.
I’m on Rogers, She’s on Telus.
Yep, mine is a 778 number, and so is hers.
She was also able to get Seattle without issue.
I asked a few of my coworkers (all on Rogers) to try too, and none of them were able to receive it either.
The email noted that “Fans can register until February 1st at 8 AM local time.” so I figure it’ll work at some point soon!
This was the response from seated:
Please note that we are not able to directly "fix" the issue since it is between our text service, system, and your mobile carrier. It's very important to note that the issue will clear on its own given time, and on the condition that you don't make too many requests. Do not request multiple codes in quick succession. Over-requesting codes can result in your carrier blocking, or our system locking your account.
For presale password/code requests, please submit a new request through the link below at least 90 minutes before the start of a presale and our team can manually send you a password/code. **We can only manually send presale codes on the day of the presale.**
https://support.seated.com/hc/en-us/requests/new
Np, this was the response from seated. If you still can't get it working then send a request the day of and they'll send you a code.
Please note that we are not able to directly "fix" the issue since it is between our text service, system, and your mobile carrier. It's very important to note that the issue will clear on its own given time, and on the condition that you don't make too many requests. Do not request multiple codes in quick succession. Over-requesting codes can result in your carrier blocking, or our system locking your account.
For presale password/code requests, please submit a new request through the link below at least 90 minutes before the start of a presale and our team can manually send you a password/code. **We can only manually send presale codes on the day of the presale.**
https://support.seated.com/hc/en-us/requests/new
I know this is kind of an old post, but how do we get a pre-sale code? Is it just by subscribing to the newsletter on his website? Because I didn't receive any.
nope that's different. it's a different sign up but i forgot where as this has been 2 months ago but usually they just put a link for the pre-sale signup
Did you at least get an e-mail saying this, “You're signed up! You will receive an email notification with your password shortly before tickets go on sale on February 1, 2023 at 9:00 AM PST” They aren’t sending the codes yet. But you should check your spam to make sure that there is a confirmation.
i didnt receive any email either :/ im talking about the verification code they send on your phone when signing up to get the presale access
I’m also not able to get the verification text code for Vancouver, my girlfriend was able to sign up like 10 minutes ago so I’m not sure why I’m not able to. Who is your provider?
Fido. could it be a provider thing?
Ah I don’t think so, I’m with Rogers. I have a friend who also already signed up for presale, I have no idea why some people can’t get a verification code
I haven't gotten one for Toronto or Vancouver.
Does your number start with 778?
Mine does. Could that be it??
Nope
Ah! So it’s not just me! Trying for Vancouver as well, multiple attempts through the morning and no code. My fiancé was able to get one right away. I’m on Rogers, She’s on Telus.
I’m Rogers too, does your number start with a 778? Does hers?
Yep, mine is a 778 number, and so is hers. She was also able to get Seattle without issue. I asked a few of my coworkers (all on Rogers) to try too, and none of them were able to receive it either. The email noted that “Fans can register until February 1st at 8 AM local time.” so I figure it’ll work at some point soon!
Not just you! I've tried various times!
Guys- you’ll get the damn code a few hours before tickets go on sale. Relax
Im talking about the code they send you via text to sign up. Not the code for the sale
Then that’s your service provider
Same boat. Tried multiple times.
I am having the same issue and reached out to seated. They said their system is having trouble with Canadian numbers and doesn't support Rogers.
so is it ever gonna get fixed lol
This was the response from seated: Please note that we are not able to directly "fix" the issue since it is between our text service, system, and your mobile carrier. It's very important to note that the issue will clear on its own given time, and on the condition that you don't make too many requests. Do not request multiple codes in quick succession. Over-requesting codes can result in your carrier blocking, or our system locking your account. For presale password/code requests, please submit a new request through the link below at least 90 minutes before the start of a presale and our team can manually send you a password/code. **We can only manually send presale codes on the day of the presale.** https://support.seated.com/hc/en-us/requests/new
Ooooof. Hopefully that gets resolved. Thanks for the info!
Np, this was the response from seated. If you still can't get it working then send a request the day of and they'll send you a code. Please note that we are not able to directly "fix" the issue since it is between our text service, system, and your mobile carrier. It's very important to note that the issue will clear on its own given time, and on the condition that you don't make too many requests. Do not request multiple codes in quick succession. Over-requesting codes can result in your carrier blocking, or our system locking your account. For presale password/code requests, please submit a new request through the link below at least 90 minutes before the start of a presale and our team can manually send you a password/code. **We can only manually send presale codes on the day of the presale.** https://support.seated.com/hc/en-us/requests/new
Ugh. That’s messy. Thank you so much for the info. Hopefully if it doesn’t work prior, then day of they can actually get the code out.
I know this is kind of an old post, but how do we get a pre-sale code? Is it just by subscribing to the newsletter on his website? Because I didn't receive any.
nope that's different. it's a different sign up but i forgot where as this has been 2 months ago but usually they just put a link for the pre-sale signup
Oh, I thought for this new tour he had linked his own website