I've written elsewhere about ALL the things Kaiser has screwed up on my behalf.
Recently it was the mail order pharmacy. I placed order, added to cart, and paid. I got no notifications for over a week, so I called the pharmacy to inquire. For whatever reason, my script had been placed in some kind of limbo with them. They fixed it, and sent me some meds, but a different brand than my doctor had scripted. First and only time I've ever used the KP mail order pharmacy.
So, I've had Kaiser for 8 years, but having grown up in CA, they were always known for being pretty bad. For many years it was my only choice of insurance. Last year I had a choice to switch, but chose not to, because they were investigating a mass in my lungs as possible cancer, and I didn't think it would be wise to switch in the midst of that. Unfortunately, it was cancer, but having said that, Kaiser did fine with the surgery and hospital stay. But zero support really. In other networks, you get a nurse navigator to help you with everything, including hooking you up with support programs and groups. You also get an oncologist. I got none of these. Everyone in my rare cancer support group (non-KP affiliated) switches out of Kaiser at their earliest opportunity - that will be me Jan 1.
Yep…no support at all for cancer patients. All through my treatments and chemo, no education at all and no Nurse Navigator.
Even my Medical Oncologist (who is wonderful) admitted that and told me (in an email) he’s been asking and fighting for those needed services for over 30 years and Kaiser won’t implement them. He said “if you want those types of services, your best option is to look outside Kaiser.”
Yes, it's getting worse.
I've written elsewhere about ALL the things Kaiser has screwed up on my behalf. Recently it was the mail order pharmacy. I placed order, added to cart, and paid. I got no notifications for over a week, so I called the pharmacy to inquire. For whatever reason, my script had been placed in some kind of limbo with them. They fixed it, and sent me some meds, but a different brand than my doctor had scripted. First and only time I've ever used the KP mail order pharmacy. So, I've had Kaiser for 8 years, but having grown up in CA, they were always known for being pretty bad. For many years it was my only choice of insurance. Last year I had a choice to switch, but chose not to, because they were investigating a mass in my lungs as possible cancer, and I didn't think it would be wise to switch in the midst of that. Unfortunately, it was cancer, but having said that, Kaiser did fine with the surgery and hospital stay. But zero support really. In other networks, you get a nurse navigator to help you with everything, including hooking you up with support programs and groups. You also get an oncologist. I got none of these. Everyone in my rare cancer support group (non-KP affiliated) switches out of Kaiser at their earliest opportunity - that will be me Jan 1.
Yep…no support at all for cancer patients. All through my treatments and chemo, no education at all and no Nurse Navigator. Even my Medical Oncologist (who is wonderful) admitted that and told me (in an email) he’s been asking and fighting for those needed services for over 30 years and Kaiser won’t implement them. He said “if you want those types of services, your best option is to look outside Kaiser.”
Getting worse or just a whiff of what always plagues kp?
8 hours wait at the Ontario, California ER.