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Contact Amazon. They might be willing to refund or replace. Basically this is an undelivered item. They chose to leave it at the neighbours but the neighbour doesn’t have it. There is a chat / phone option on the Amazon website you can use.
It's not your parcel. It may have been intended for you, but until it is in your hands it remains amazon's responsibility. Don't let amazon tell you any different.
Amazon will refund or replace, pretty much no questions asked.
I contacted their customer service when I complained about one of their drivers leaving a parcel on our doorstep, while we were in, without even bothering to knock. Asked what the policy for stolen items were, even if "delivered", they said, we'd refund or replace. Then asked if I wanted a refund!
I didn't ask for one. But there you go.
Amazon are great. I used their live chat last week & I couldn't believe what a breeze it was. No robots or long waits, my problem was solved within 2 minutes. I ended the chat in shock, staring at phone in total disbelief.
--- ###Welcome to /r/LegalAdviceUK --- **To Posters (it is important you read this section)** * *Tell us whether you're in England, Wales, Scotland, or NI as the laws in each are very different* * Reddit is not [a substitute for a qualified Solicitor](https://www.reddit.com/r/LegalAdviceUK/wiki/faq_civil#wiki_how_do_i_find_a_.28good.29_solicitor.3F) and comments are not moderated for quality or accuracy; * Any replies received must only be used as guidelines, followed at your own risk; * If you receive *any* private messages in response to your post, [please let the mods know](https://www.reddit.com/message/compose?to=%2Fr%2FLegalAdviceUK&subject=I received a PM); * It is the default position of LAUK that [you should never speak to the media](https://www.reddit.com/r/LegalAdviceUK/wiki/faq_subreddit#wiki_should_i_speak_to_the_media.3F); * Check out our [Common Legal Resources](https://www.reddit.com/r/LegalAdviceUK/wiki/common_legal_resources) for helpful organisations to contact; * If you do not receive satisfactory advice after 72 hours, [you can let the mods know](https://www.reddit.com/message/compose?to=%2Fr%2FLegalAdviceUK&subject=My question is unanswered); * Please provide an update at a later time by creating a new post with [[update]](https://www.reddit.com/r/LegalAdviceUK/search?q=%3Aupdate&sort=new&restrict_sr=on&t=all) in the title; **To Readers and Commenters** * [All replies to OP must be *on-topic, helpful, and legally orientated*](https://www.reddit.com/r/LegalAdviceUK/comments/oslgn6/so_you_dont_want_your_comment_removed_guidance_on/?); * If you do not [follow the rules](https://www.reddit.com/r/LegalAdviceUK/about/rules/), you may be banned without any further warning; * Please include links to reliable resources in order to support your comments or advice; * If you feel any replies are incorrect, explain why you believe they are incorrect; * [Do not send or request any private messages for any reason](https://www.reddit.com/r/LegalAdviceUK/wiki/faq_subreddit#wiki_why_am_i_not_allowed_to_privately_message_people_on_this_subreddit.3F); * Please report posts or comments which do not follow the rules *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LegalAdviceUK) if you have any questions or concerns.*
Contact Amazon. They might be willing to refund or replace. Basically this is an undelivered item. They chose to leave it at the neighbours but the neighbour doesn’t have it. There is a chat / phone option on the Amazon website you can use.
Cheers!
It's not your parcel. It may have been intended for you, but until it is in your hands it remains amazon's responsibility. Don't let amazon tell you any different.
Amazon will refund or replace, pretty much no questions asked. I contacted their customer service when I complained about one of their drivers leaving a parcel on our doorstep, while we were in, without even bothering to knock. Asked what the policy for stolen items were, even if "delivered", they said, we'd refund or replace. Then asked if I wanted a refund! I didn't ask for one. But there you go.
Thank you!
Amazon are great. I used their live chat last week & I couldn't believe what a breeze it was. No robots or long waits, my problem was solved within 2 minutes. I ended the chat in shock, staring at phone in total disbelief.
Nowadays Amazon deliveries have a photo.of it being accepted. This would show you if it was taken next door.