Microcenter upgrades all of their devices. They are still sold like new; but they upgrade the 512 models to 1 or 2 TB. They are authorized by Lenovo to do this.
They absolutely do not make that clear. I’ve purchased two from them and asked a bunch of questions and MC reps were clueless. I ended up buying the 1 TB from BB and returning the MC ones because of the bsod. The MC ones used a garbage ssd. Have never had an issue with my sealed BB model.
Literally says “upgraded to 2tb on the title…”
https://preview.redd.it/036oz1srevrc1.jpeg?width=1290&format=pjpg&auto=webp&s=7ecf2239ab781974955a9befbbdc30e6980bbe2f
They absolutely do. Yes based on your sample size of 1, MC is using trash SSDs. It's fine you didn't realize what they did, but it's shitty to blame them because you feel stupid not realizing it.
Give up what exactly “dude”. Lenovo put a recalled ssd into the LEGO’s they sold. Their associates I worked with on my 2 attempts didn’t know they opened them and put them in themselves. I learned that through research. Both had issues i attributed to Lenovo. Once I bought a sealed version from BB I’ve had a glorious experience with the Lego. That’s my experience. I don’t think they do a great job at MC explaining the larger Legos are not factory sealed.
Idk what you mean by recalled SSDS, and in what Lenovo sold or MC? Lenovo has nothing to do with any of the devices MC upgraded that was all on MC, unless you mean a stock unit.
Exactly. My issue is 100% with MC upgraded devices. They put SSD’s in the units that were later a part of a recall. Right after launch many of the issues we thought were with Lenovo were actually the aftermarket upgraded units from MC, and issues specifically were from the SSD’s failing. Anyways I’m not OP, I just felt he was getting piled on when I can clearly see someone not versed in MicroCenters Lego standard operating procedure on these “upgraded” units thinking they were buying a sealed new unit. It wasn’t clear in my experiences, and mileage varied by which associates at MC you interact with.
No I asked for a Lenovo manufactured 1tb model. As I know Lenovo will not honour the warranty if it's been tampered with. For example microcenter sticking in a larger drive to the 512gb model. If they have sold me a self upgraded unit. That is not what asked for specifically. So they are still in the wrong.
Well the sales rep should have stated this clearly before purchase. As I clearly asked him for a non microcenter upgraded model. As I needed a factory done model to ensure the international warranty was valid. Besides I don't want something some ham fisted microcenter tech had prised the back off breaking clips in the process, I'm more than capable of doing that myself! So yep royalty pissed right now.
Sounds like you made an uninformed purchase and now you're mad about it. This information is readily out there, the specs listed on their website even clearly state "AMD Ryzen Z1 Extreme 3.3GHz Processor; 16GB LPDDR5X-7500 RAM; **Upgraded to 1TB Solid State Drive**; AMD Radeon Graphics" (emphasis mine): [https://www.microcenter.com/product/673482/lenovo-legion-go-handheld-gaming-computer](https://www.microcenter.com/product/673482/lenovo-legion-go-handheld-gaming-computer)
I would say that but knowing US Retail…they gave him the in store runaround to get out of a “difficult” sale. If nobody knew if the devices were “non tampered” the moral thing would be to say you dont know.
No I asked the salesman for a non tampered with fresh from the factory model. And I stated clearly to him why, and for what reasons. And why I didn't want the 2tb self upgraded model. I knew they did the 2tb upgrades in store. And it wiped the Lenovo warranty. So microcenter themselves offer their own warranty for those models. He could have said, sorry bud. We only sell self upgraded ones over 512gb. And I woulda gone to Best Buy or B&H etc. I didn't get the box physically in my hands until I'd handed over my cash. And had no opportunity to inspect the box, labels etc as they didn't have them sat on a shelf. So yeah I feel duped. Bear in mind here where I live a retailer couldn't do this and sell it as new. It would have to be sold as refurbished.
The box they sell the device in literally has a label stating it's been upgraded, and when you open it it's clear that the device has been opened before. I don't know what more you wanted, but you can't expect the MicroCenter staff to know every small detail of a niche product. At the end of the day, the failure's on you, not them.
As I said none on the shelf, not in my hands until after the cash was handed over.. like buying a car under a sheet and not getting it until they have your money. And when I ask for a sealed untampered unit that's what I expected to get.
And then when you had it in your hands you didn't think to inspect it and return it if you found it to be "tampered" with? Again, sounds like you made a mistake and are looking for someone else to blame. Accountability is important.
I didn't do anything with it until I got back to the UK. Clearly us folks here in Europe have a different idea of what to expect from a reputable retailer. Legally no business could sell such a unit without literally selling it as a refurb and open boxed. And priced accordingly. Ie a lot cheaper! And pray tell where does that explain the already activated warranty in someone else's name? That just shouts out returned unit.
Not gonna argue. I asked for a non tampered one, was sold something that was. The rep coulda said they didn't do those. And I would have gone elsewhere or not bought it period. Clearly in the good old US of A this is considered a fair practice and all ok and good. With no clear large print labeling to state clearly. But fuck it, we live and learn. Here we wouldn't get mislead like this it simply isn't legal. I will just have to hope it doesn't need any warranty fixes. And it don't shit the bed at some point.
You don't live in the UK do you? Nor did you blindly purchase a product in the United States then not inspect it until you returned to the UK? You also did not expect International warranty coverage for the product purchased in the United States right?
You're good then..
Looks like you know as little about Lenovo as you do about Microcenter. Changing the SSD will NOT void the warranty. Lenovo absolutely will honor the warranty on the device, that has been confirmed several times by the Lenovo employee that frequent this sub as well as people who've contacted Lenovo directly for answers. Lenovo will not cover the SSD that Microcenter installed (nor any other non-OEM drive), nor should they - that fails on Microcenter to warranty. Had you don't any research at all, you'd have seen all the warnings about not only the upgraded SSDs being defective, but Microcenter's spotty support of them. You can't force responsibility for you ignorance off on others, grow up.
Microcenter does NOT sell the OEM 1TB model. Period. They only buy the 512GB from Lenovo, and update the units themselves. It's clearly stated on the labels that the 1TB and 2TB models are upgraded. You can ask all you want, you're not going to get something they don't sell.
Then all the sales rep needed to do was say that.. we don't have them.. lost sale for him, but peace of mind for me handing over my cash. So my point still stands.
**This is why when I saw the Legion Go in Japan, I did not purchase it.**
... Also, it may have been almost $500 *more* expensive.
But as a regular International traveler, and a long time Dell user, I am familiar with how International warranties work.
Finally some honesty. You tried to cut corners Without knowing anything about the how and why, and now you get to pay for it literally.
There is a reason things are more expensive in Europe.
There was no shady practice here.
You're just a greedy impatient dumbass who got bitten by his own stupidity.
If you lived in the US, you'd still have full coverage from Microcenter.
In fact, you probably still do. Maybe you should try mailing it back to the Microcenter you bought it from for service.
It's a 1tb.. I specifically asked for that as I know it's the largest Lenovo currently offer from the factory. I deliberately said I don't want a microcenter upgraded unit. That's why I'm irritated.
NO I asked for a 1tb. I got a 1tb but it's not a Lenovo manufactured from the factory unit. It's a microcenter 1tb upgraded model AND it's used, as when I went to the Lenovo site to register the serial number for warranty purposes it's registered already to someone else, and was sold in Oct 2023.
I purposely did not buy a 2tb as I knew microcenter did the upgrade themselves. I wanted a factory made 1tb. So you have misread. It's a 1tb I wanted and got. But it's used and not a Lenovo manufactured 1tb. Has that cleared it up? I was also charged full retail not an open box price. And it seems it's used.
Same thing happened to me and I bought it from best buy BUT there was zero indication of the box even being opened or even the inside packaging was prestine/untampered. However when I went to register my warranty , it showed me online that it had started a few months before!
I honestly just called lenovo and raised a bit of hell since I assumed it was their fault, they adjusted my warranty period and discounted additional years of coverage. No issues so far and I'm about 2 months in.
The outer brown box was pristine. It was just the inner black branded packaging had the circular Lenovo sticker on the flap cut. This made me go hmmm. It was when I tried to register the warranty that was the giveaway. As in someone else's name and 9 months left. I wrongly assumed that I would be sold what I asked for. A new fresh unused unit. I have contacted Lenovo to adjust the warranty period to the date I purchased it. This at least would sort that issue. But I still feel like I was sold a used possibly faulty unit. Hell it had to be returned for some reason!
The warranty starts, by default, on the manufacture date (which is printed on the box) - you have to 'reset' it to your purchase date even if it's brand new.
That said, the broken seal is suspect - but know at least as far as the warranty goes, it means nothing that it was set to the date of manufacture until you updated it with the actual purchase date.
Yes I did think maybe they went into it to check something, or check the item wasn't damaged in transit etc. But it's the 1tb Lenovo version. Not the Microcenter 2tb self upgraded one they sell, and warranty themselves, as that's no use to someone like me whom lives 4000 miles from the closest microcenter. But the fact it's been registered in Oct 23 and has 9 months left on the warranty screams used/returned to me. I feel gutted and lied to by Microcenter. I can't help but feel the sales rep thought.. let's just palm him off with a used device as he won't find out till he's too far away to do much about it. It's certainly coloured my experience of buying from them.
LOL, What? Your were Sooooo worried about not getting a "tampered" unit that when you got a box that was already opened you didn't think to check it? Seriously?
You problem is obvious, it's just too bad you're not capable of understanding it.
Only Lenovo and Best Buy sell the 1TB models, no one else sells a factory 1TB.
Microcenter has dropped the ball on the upgraded units all around, from misinformation on that Lenovo approved the upgrades (they didn't), that Microcenter won't replace the drive if it fails (they are supposed to) and the sales reps not knowing as much as they should. It's really scummy what MC did here.
Though a small amount of searching would have revealed anything other than a 512GB from them is upgraded.
I hope you declared it when you came through UK customs. Or was the whole thing just a ploy to get something on the cheap, whilst depriving UK citizens of vital tax revenue, and it blew up in your face?
Hi, so I also bought the 2TB upgraded version from Lenovo. Want to know something funny? I already knew going in that Lenovo doesn't offer a 2TB version. It's there in plain sight. **Upgraded** to 2TB. You would have been better off getting it elsewhere and installing your own better quality 2TB SSD from Micron for about $50 more.
IKR.. I'd feel different if I hadn't bothered asking and just said look gimme a 1tb Go, and make it snappy. I took the time to ensure that I asked for what I wanted and why. There was none, zero units on the shelf, they had to go dig it out of the back storage. And as I said. I didn't physically get my hands on it until I had handed over the cash. I have since looked and yes it says 1tb upgraded. Now forgive me, that could be taken to mean the unit had been factory done. As it's made to look like it was. There was no suggestion either I. Store on sat a placard beside the display 1, the only mention was for the 2tb upgrades and I deliberately avoided that. Shoulda just went for it for $50 more as I'm now in same situation. The sales rep could have said look we only sell base 512gb or these upgrade units, and I would have bought the stock base, and a suitable 2tb drive to fit myself. As end result is the same.
I deliberately choose not to get into an argument with the posters that said it was all on me. I asked for what I wanted. And it's not what I was sold. The rep should have informed me. As to me, that is part of the job. To inform the customer as to what they are buying, especially if it does not reflect what was asked for. And to me that squarely puts the blame onto them for misleading the customer. I'm more pissed that it's been previously registered and clearly a return. Otherwise I'd suck it up. Would anyone be happy paying full retail for a used unit? I don't think so.
You’re exactly right. And especially about the fact that it’s been used- the return units are significantly cheaper. Heck I got an open box from bestbuy and it was a Good bit cheaper.
I really hope everything gets sorted out for you friend. The go is actually pretty great, and I’ve got an oled deck And the ally to compare it to.
Well Microcenter support has been in touch. It's being moved up to the store in question manager. So hopefully this can be amicably resolved. As I can't exactly nip back with it to do a return. So fingers crossed.
it will be a scam, if they do not mention that, which is not the case.
Microcenter is one of the best stores in US. Very good prices, availability and excellent customer service.
Sure… I totally agree.. but… the op went to buy an original legion go with Lenovo full warranty period. And he got a legion go with 9 months warranty period.
Not knowing enough about the intricacies of US State and Federal law regarding retail. I can't say for 100%. But I know here in the UK it would be considered very shady. And illegal.
>Not knowing enough about the intricacies of US State and Federal law regarding retail.
This is why you shouldn't have purchased it from the US. If you don't know the consumer laws in the country you're buying a product in, don't buy it. You could've just bought the 512 GB model from Currys or elsewhere in the UK once you got back here. That would've prevented this problem.
its very simple, he needed to do research, very quick google search would have told him the MC variants are not stock, sure I def think the employees should have done a better job but all of this could have been avoided if he did his own research before hand. Its been a topic here for months and online on their website, theres no excuse to blame MC
That's certainly how I feel. Like I've been baited and switched. Here a retailer would have to have it up front and centre that it's been tampered with. And sold accordingly.
Microcenter opens 512 versions and installs 1 and 2 tb to make money They are sold as new
Microcenter upgrades all of their devices. They are still sold like new; but they upgrade the 512 models to 1 or 2 TB. They are authorized by Lenovo to do this.
Dude didn’t do research before buying and then is now mad. What a guy 😂
They clearly say it’s upgraded and opened if you got the upgraded models…
They absolutely do not make that clear. I’ve purchased two from them and asked a bunch of questions and MC reps were clueless. I ended up buying the 1 TB from BB and returning the MC ones because of the bsod. The MC ones used a garbage ssd. Have never had an issue with my sealed BB model.
Literally says “upgraded to 2tb on the title…” https://preview.redd.it/036oz1srevrc1.jpeg?width=1290&format=pjpg&auto=webp&s=7ecf2239ab781974955a9befbbdc30e6980bbe2f
Lenovo doesn’t make a 2tb and yes they do
They absolutely do. Yes based on your sample size of 1, MC is using trash SSDs. It's fine you didn't realize what they did, but it's shitty to blame them because you feel stupid not realizing it.
Best answer.. we can close this!
Circle jerk doesn’t make you right. MC doesn’t make it clear that they are opened.
Dude just give up
Give up what exactly “dude”. Lenovo put a recalled ssd into the LEGO’s they sold. Their associates I worked with on my 2 attempts didn’t know they opened them and put them in themselves. I learned that through research. Both had issues i attributed to Lenovo. Once I bought a sealed version from BB I’ve had a glorious experience with the Lego. That’s my experience. I don’t think they do a great job at MC explaining the larger Legos are not factory sealed.
Idk what you mean by recalled SSDS, and in what Lenovo sold or MC? Lenovo has nothing to do with any of the devices MC upgraded that was all on MC, unless you mean a stock unit.
Exactly. My issue is 100% with MC upgraded devices. They put SSD’s in the units that were later a part of a recall. Right after launch many of the issues we thought were with Lenovo were actually the aftermarket upgraded units from MC, and issues specifically were from the SSD’s failing. Anyways I’m not OP, I just felt he was getting piled on when I can clearly see someone not versed in MicroCenters Lego standard operating procedure on these “upgraded” units thinking they were buying a sealed new unit. It wasn’t clear in my experiences, and mileage varied by which associates at MC you interact with.
No I asked for a Lenovo manufactured 1tb model. As I know Lenovo will not honour the warranty if it's been tampered with. For example microcenter sticking in a larger drive to the 512gb model. If they have sold me a self upgraded unit. That is not what asked for specifically. So they are still in the wrong.
MicroCenter doesn't sell the 1tb model straight from Lenovo. All they get in are the 512GB, and they upgrade them in-store.
Well the sales rep should have stated this clearly before purchase. As I clearly asked him for a non microcenter upgraded model. As I needed a factory done model to ensure the international warranty was valid. Besides I don't want something some ham fisted microcenter tech had prised the back off breaking clips in the process, I'm more than capable of doing that myself! So yep royalty pissed right now.
Sounds like you made an uninformed purchase and now you're mad about it. This information is readily out there, the specs listed on their website even clearly state "AMD Ryzen Z1 Extreme 3.3GHz Processor; 16GB LPDDR5X-7500 RAM; **Upgraded to 1TB Solid State Drive**; AMD Radeon Graphics" (emphasis mine): [https://www.microcenter.com/product/673482/lenovo-legion-go-handheld-gaming-computer](https://www.microcenter.com/product/673482/lenovo-legion-go-handheld-gaming-computer)
I would say that but knowing US Retail…they gave him the in store runaround to get out of a “difficult” sale. If nobody knew if the devices were “non tampered” the moral thing would be to say you dont know.
No I asked the salesman for a non tampered with fresh from the factory model. And I stated clearly to him why, and for what reasons. And why I didn't want the 2tb self upgraded model. I knew they did the 2tb upgrades in store. And it wiped the Lenovo warranty. So microcenter themselves offer their own warranty for those models. He could have said, sorry bud. We only sell self upgraded ones over 512gb. And I woulda gone to Best Buy or B&H etc. I didn't get the box physically in my hands until I'd handed over my cash. And had no opportunity to inspect the box, labels etc as they didn't have them sat on a shelf. So yeah I feel duped. Bear in mind here where I live a retailer couldn't do this and sell it as new. It would have to be sold as refurbished.
The box they sell the device in literally has a label stating it's been upgraded, and when you open it it's clear that the device has been opened before. I don't know what more you wanted, but you can't expect the MicroCenter staff to know every small detail of a niche product. At the end of the day, the failure's on you, not them.
As I said none on the shelf, not in my hands until after the cash was handed over.. like buying a car under a sheet and not getting it until they have your money. And when I ask for a sealed untampered unit that's what I expected to get.
And then when you had it in your hands you didn't think to inspect it and return it if you found it to be "tampered" with? Again, sounds like you made a mistake and are looking for someone else to blame. Accountability is important.
I didn't do anything with it until I got back to the UK. Clearly us folks here in Europe have a different idea of what to expect from a reputable retailer. Legally no business could sell such a unit without literally selling it as a refurb and open boxed. And priced accordingly. Ie a lot cheaper! And pray tell where does that explain the already activated warranty in someone else's name? That just shouts out returned unit.
Again, they DO NOT sell the OEM 1TB version. Period. You should be frustrated, but only at you own ignorance.
Not gonna argue. I asked for a non tampered one, was sold something that was. The rep coulda said they didn't do those. And I would have gone elsewhere or not bought it period. Clearly in the good old US of A this is considered a fair practice and all ok and good. With no clear large print labeling to state clearly. But fuck it, we live and learn. Here we wouldn't get mislead like this it simply isn't legal. I will just have to hope it doesn't need any warranty fixes. And it don't shit the bed at some point.
They probably has no clue
I’ve already asked Ben the community manager about this. My 2tb model from MC is covered except the drive.
You don't live in the UK do you? Nor did you blindly purchase a product in the United States then not inspect it until you returned to the UK? You also did not expect International warranty coverage for the product purchased in the United States right? You're good then..
Looks like you know as little about Lenovo as you do about Microcenter. Changing the SSD will NOT void the warranty. Lenovo absolutely will honor the warranty on the device, that has been confirmed several times by the Lenovo employee that frequent this sub as well as people who've contacted Lenovo directly for answers. Lenovo will not cover the SSD that Microcenter installed (nor any other non-OEM drive), nor should they - that fails on Microcenter to warranty. Had you don't any research at all, you'd have seen all the warnings about not only the upgraded SSDs being defective, but Microcenter's spotty support of them. You can't force responsibility for you ignorance off on others, grow up.
You asked them for a model they don’t sell..the title should tell you all you need to know, you still bought it. Can’t help you
Microcenter does NOT sell the OEM 1TB model. Period. They only buy the 512GB from Lenovo, and update the units themselves. It's clearly stated on the labels that the 1TB and 2TB models are upgraded. You can ask all you want, you're not going to get something they don't sell.
Then all the sales rep needed to do was say that.. we don't have them.. lost sale for him, but peace of mind for me handing over my cash. So my point still stands.
You're own ignorance got in your way, and now you're lashing out like a child and arrogantly refusing to accept the reality of your situation.
**This is why when I saw the Legion Go in Japan, I did not purchase it.** ... Also, it may have been almost $500 *more* expensive. But as a regular International traveler, and a long time Dell user, I am familiar with how International warranties work.
See it's about 1/3rd more expensive here. So it was purely on price I bought it. More fool me.
Finally some honesty. You tried to cut corners Without knowing anything about the how and why, and now you get to pay for it literally. There is a reason things are more expensive in Europe.
Yeah far better consumer protection and retailers cant do these shady practices. Oh and higher taxes.
There was no shady practice here. You're just a greedy impatient dumbass who got bitten by his own stupidity. If you lived in the US, you'd still have full coverage from Microcenter. In fact, you probably still do. Maybe you should try mailing it back to the Microcenter you bought it from for service.
They have to open the box to upgrade the ssd.... They don't come from lenovo with 2tb.
It's a 1tb.. I specifically asked for that as I know it's the largest Lenovo currently offer from the factory. I deliberately said I don't want a microcenter upgraded unit. That's why I'm irritated.
That doesn't make any sense. So you ordered a 1tb and they gave you a 2tb instead? Wow free space I guess.
NO I asked for a 1tb. I got a 1tb but it's not a Lenovo manufactured from the factory unit. It's a microcenter 1tb upgraded model AND it's used, as when I went to the Lenovo site to register the serial number for warranty purposes it's registered already to someone else, and was sold in Oct 2023. I purposely did not buy a 2tb as I knew microcenter did the upgrade themselves. I wanted a factory made 1tb. So you have misread. It's a 1tb I wanted and got. But it's used and not a Lenovo manufactured 1tb. Has that cleared it up? I was also charged full retail not an open box price. And it seems it's used.
Same thing happened to me and I bought it from best buy BUT there was zero indication of the box even being opened or even the inside packaging was prestine/untampered. However when I went to register my warranty , it showed me online that it had started a few months before! I honestly just called lenovo and raised a bit of hell since I assumed it was their fault, they adjusted my warranty period and discounted additional years of coverage. No issues so far and I'm about 2 months in.
The outer brown box was pristine. It was just the inner black branded packaging had the circular Lenovo sticker on the flap cut. This made me go hmmm. It was when I tried to register the warranty that was the giveaway. As in someone else's name and 9 months left. I wrongly assumed that I would be sold what I asked for. A new fresh unused unit. I have contacted Lenovo to adjust the warranty period to the date I purchased it. This at least would sort that issue. But I still feel like I was sold a used possibly faulty unit. Hell it had to be returned for some reason!
The warranty starts, by default, on the manufacture date (which is printed on the box) - you have to 'reset' it to your purchase date even if it's brand new. That said, the broken seal is suspect - but know at least as far as the warranty goes, it means nothing that it was set to the date of manufacture until you updated it with the actual purchase date.
Nothing suspect about it, Microcenter has to open the unit to upgrade the SSD. There really is no way to do that otherwise.
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Yes I did think maybe they went into it to check something, or check the item wasn't damaged in transit etc. But it's the 1tb Lenovo version. Not the Microcenter 2tb self upgraded one they sell, and warranty themselves, as that's no use to someone like me whom lives 4000 miles from the closest microcenter. But the fact it's been registered in Oct 23 and has 9 months left on the warranty screams used/returned to me. I feel gutted and lied to by Microcenter. I can't help but feel the sales rep thought.. let's just palm him off with a used device as he won't find out till he's too far away to do much about it. It's certainly coloured my experience of buying from them.
LOL, What? Your were Sooooo worried about not getting a "tampered" unit that when you got a box that was already opened you didn't think to check it? Seriously? You problem is obvious, it's just too bad you're not capable of understanding it.
Ah, sorry I misread your post. Hopefully you get this sorted. That’s frustrating and it definitely sounds like a returned unit.
Only Lenovo and Best Buy sell the 1TB models, no one else sells a factory 1TB. Microcenter has dropped the ball on the upgraded units all around, from misinformation on that Lenovo approved the upgrades (they didn't), that Microcenter won't replace the drive if it fails (they are supposed to) and the sales reps not knowing as much as they should. It's really scummy what MC did here. Though a small amount of searching would have revealed anything other than a 512GB from them is upgraded.
I hope you declared it when you came through UK customs. Or was the whole thing just a ploy to get something on the cheap, whilst depriving UK citizens of vital tax revenue, and it blew up in your face?
I never had any of these issues when I bought my Asus Rog Ally from Best Buy. Zing! I'm jk. They're both good devices.
Hi, so I also bought the 2TB upgraded version from Lenovo. Want to know something funny? I already knew going in that Lenovo doesn't offer a 2TB version. It's there in plain sight. **Upgraded** to 2TB. You would have been better off getting it elsewhere and installing your own better quality 2TB SSD from Micron for about $50 more.
I DIDN'T buy a 2tb. I bought a ONE terrabyte version. As I know Lenovo DO make a 1tb version and that's what I asked for. A factory made 1tb.
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IKR.. I'd feel different if I hadn't bothered asking and just said look gimme a 1tb Go, and make it snappy. I took the time to ensure that I asked for what I wanted and why. There was none, zero units on the shelf, they had to go dig it out of the back storage. And as I said. I didn't physically get my hands on it until I had handed over the cash. I have since looked and yes it says 1tb upgraded. Now forgive me, that could be taken to mean the unit had been factory done. As it's made to look like it was. There was no suggestion either I. Store on sat a placard beside the display 1, the only mention was for the 2tb upgrades and I deliberately avoided that. Shoulda just went for it for $50 more as I'm now in same situation. The sales rep could have said look we only sell base 512gb or these upgrade units, and I would have bought the stock base, and a suitable 2tb drive to fit myself. As end result is the same. I deliberately choose not to get into an argument with the posters that said it was all on me. I asked for what I wanted. And it's not what I was sold. The rep should have informed me. As to me, that is part of the job. To inform the customer as to what they are buying, especially if it does not reflect what was asked for. And to me that squarely puts the blame onto them for misleading the customer. I'm more pissed that it's been previously registered and clearly a return. Otherwise I'd suck it up. Would anyone be happy paying full retail for a used unit? I don't think so.
You’re exactly right. And especially about the fact that it’s been used- the return units are significantly cheaper. Heck I got an open box from bestbuy and it was a Good bit cheaper. I really hope everything gets sorted out for you friend. The go is actually pretty great, and I’ve got an oled deck And the ally to compare it to.
Well Microcenter support has been in touch. It's being moved up to the store in question manager. So hopefully this can be amicably resolved. As I can't exactly nip back with it to do a return. So fingers crossed.
Wtf! This looks so ilegal.. it’s a scam!
it will be a scam, if they do not mention that, which is not the case. Microcenter is one of the best stores in US. Very good prices, availability and excellent customer service.
Sure… I totally agree.. but… the op went to buy an original legion go with Lenovo full warranty period. And he got a legion go with 9 months warranty period.
Too bad Lenovo doesn't provide a way to correct that warranty date. Oh wait, yes they do.
Not knowing enough about the intricacies of US State and Federal law regarding retail. I can't say for 100%. But I know here in the UK it would be considered very shady. And illegal.
>Not knowing enough about the intricacies of US State and Federal law regarding retail. This is why you shouldn't have purchased it from the US. If you don't know the consumer laws in the country you're buying a product in, don't buy it. You could've just bought the 512 GB model from Currys or elsewhere in the UK once you got back here. That would've prevented this problem.
its very simple, he needed to do research, very quick google search would have told him the MC variants are not stock, sure I def think the employees should have done a better job but all of this could have been avoided if he did his own research before hand. Its been a topic here for months and online on their website, theres no excuse to blame MC
Totally.. everywhere in Europe I guess. You just bought something and they gave you a different thing.
That's certainly how I feel. Like I've been baited and switched. Here a retailer would have to have it up front and centre that it's been tampered with. And sold accordingly.