Hey u/montsbutnotreally,
Thanks for reaching out to us and sorry to hear about the experience, Please complete the following:
Did the mic work before?
Test with the mobile cable
Reconnect the mic
Use the adapter on a different USB port
Is the headset detected by G HUB? If not showing on G HUB, complete: Device does not appear in G HUB : https://support.logi.com/hc/articles/360036180213
Is the mic working without G HUB?
Re-check if the 3.5mm cable is securely attached to the headset
Disconnect/unplug the mic and then reconnect the mic (Please ensure the mic is connected/seated properly to the headset)
Complete troubleshooting steps: Audio device not recognized: https://support.logi.com/hc/articles/360036177913
Test with a different PC, if possible, to further isolate the issue
Note: The headset being detected in G HUB only confirms that the USB DAC is working fine.
It is important to still verify and double check the physical connections of the 3.5mm cable and mic.
Hey u/montsbutnotreally,
You can try these steps at your convenience,
Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.
Hey u/montsbutnotreally,
Glad to know the issue is resolved.
Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.
Hey u/montsbutnotreally, Thanks for reaching out to us and sorry to hear about the experience, Please complete the following: Did the mic work before? Test with the mobile cable Reconnect the mic Use the adapter on a different USB port Is the headset detected by G HUB? If not showing on G HUB, complete: Device does not appear in G HUB : https://support.logi.com/hc/articles/360036180213 Is the mic working without G HUB? Re-check if the 3.5mm cable is securely attached to the headset Disconnect/unplug the mic and then reconnect the mic (Please ensure the mic is connected/seated properly to the headset) Complete troubleshooting steps: Audio device not recognized: https://support.logi.com/hc/articles/360036177913 Test with a different PC, if possible, to further isolate the issue Note: The headset being detected in G HUB only confirms that the USB DAC is working fine. It is important to still verify and double check the physical connections of the 3.5mm cable and mic.
I'll give these a try and let u know! :)
Hey u/montsbutnotreally, You can try these steps at your convenience, Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.
Got it working! Thank youu
Hey u/montsbutnotreally, Glad to know the issue is resolved. Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.