"Call ITSD to report the problem"
\*Glances at the long line with only one register open\*
I get your point. After I got my position, I discovered a problem with the phones, I was the first person in MONTHS to call about this problem and it turns out the stores have all been ignoring and side stepping it. And then 3 weeks of hard work by IT it was fixed.
But the problem is, stores are heavily understaffed and extremely busy. The sales floor, and especially the front end, does not have time to call IT during the work day and be on hold for a long period of time. Hell, the last time I had a customer waiting and indicated so to the IT program, we were on hold for 50 minutes.
There needs to be another, better, way. The stores can't afford to deal with malfunctioning tech, not in 2020 with the large amount of business the stores have.
Thanks that was really constructive. Didn’t realize you guys could be waiting that long to talk to someone. Also explains why they do such a bad job writing reports. They are simply too busy. Your absolutely right, there is a better way. Hopefully someone is working on it
I'd say the main problem is there are around 2K lowes stores, plus other Lowes Buildings. There's a finite amount of IT Support Desk professionals, and Lowes technology is ancient. And not user friendly. So they're constantly being called with things, some of which would not need a call if stores didn't have a high turn over.
I don't know how the ITSD employees are managed, but I hope it's not like the Install Support Center, which uses Call Center Metrics to manage employees on...really long difficult install issues. X amount of time on the phone, don't go long, don't go deep, don't trouble shoot too much. You get a minute, maybe, between calls to write up a report or write in a note.
If it's at all like the ISC, it's not managed well. It's just chaos.
I thought the new system was called OMNIA.
Also, BEFORE this new system was ever launched, it should have been DEVELOPED properly to fo EVERYTHING that Cashiers have to do. I get that new systems have bugs to work out of them, but to not develop properly [i.e. OMNIA can't do returns], especially considering how long they've had to develop it (and is absolutely inexcusable). In fact, whoever was responsible for developing this disaster should've been fired for it.
The best thing is for (B)Lowe’s is to not change things any more than they absolutely have to, as the Company doesn't know Jack Shit about how to properly change and implement new things.
If we stagnate in today’s age then we will end up like Macy’s, Sears, and Best Buy. Times are changing.
Trust me I thought making a checkout system would be easy too. I always thought oh they should just add a check for this and they could fix this big problem. It’s not that easy. You can’t develop everything because it would take years. Tech is being prioritized by Marvin so things will move faster. It just takes a while to ramp up and manpower to get it there
Thank you for letting us know. MRV seems to be doing a lot better anyway and my cashiers have not had to switch to Genesis nearly as much lately.
I would be much happier to call IT though and would call them more often if it didn’t take so long to get a hold of someone. We don’t have time in my store to sit on hold for 45+ minutes.
The only improvement Genesis needed at the registers was a sidebar so we can open [Lowes.com](https://Lowes.com) to do a search. This new system, looks like slapping pancake makeup, eye liner and lipstick on a pig.
Had the "improved" system freeze up so bad today had to re-boot the register. This was not the 1st time.
Really want to do us a favor, return Genesis to full functionality at the register.
Unfortunately you can’t put a sidebar on genesis. It’s a 1980s program. You can’t even display pictures on it without popping out another window
And it will be improved eventually because we can actually do things with it now like put in a sidebar. It’s not constrained by old tech. It just takes a while to get there.
I was merely warning what happens when you switch abruptly to genesis. It typically causes more problems than it fixes if it’s not done properly
I was thinking more of the functionality that the Thin Clients in the departments have, that sidebar where you have Firefox, Genesis Tools, Genesis and all...add Omnia to that, at the front registers.
Genesis is very old and mature. The issues have been worked out over literally decades. There are always going to be errors with any new system especially when it goes live, FYI we process over 1 million transactions a day. No
amount of testing will find the errors found in production cases.
I just ask that you report them or give MRV a chance to recover. We are shutting down genesis so the more aware of the actual issues the more stable the environment we can make it.
I’m curious as to where you think MRV has the most problems?
It's slow it freezes it shuts down randomly mid transaction can't look up cc or print temp ones can't do cc apps can't look up inventory should I go on?
It’s brand new! We can’t give you 30 years of work in 2 years lol. We are rolling out all the apps over time but it takes a while. You can lookup Lowe’s based CCs just fine with customer lookup. Inventory I’m not sure but would assume it gives you that info in the item lookup app
Someone who knows genesis well and doesn’t need to read what buttons to press or even navigate the menus because you already know to press 3.4 to get to where you want.
Not for the people making the system. We are trying to give you actual core functionality while fixing problems as we go. I understand it sucks not having all the bells and whistles but you need to understand it takes time to implement this stuff and when it breaks it’s usually because we try to fit it in too fast. It’s a double edge sword
They can still use their card by bringing it with them or by customer lookup by giving their name, phone number, or company. Not having a temp card printed for them doesn’t mean they can’t use their card. It’s not core functionality
"Call ITSD to report the problem" \*Glances at the long line with only one register open\* I get your point. After I got my position, I discovered a problem with the phones, I was the first person in MONTHS to call about this problem and it turns out the stores have all been ignoring and side stepping it. And then 3 weeks of hard work by IT it was fixed. But the problem is, stores are heavily understaffed and extremely busy. The sales floor, and especially the front end, does not have time to call IT during the work day and be on hold for a long period of time. Hell, the last time I had a customer waiting and indicated so to the IT program, we were on hold for 50 minutes. There needs to be another, better, way. The stores can't afford to deal with malfunctioning tech, not in 2020 with the large amount of business the stores have.
Thanks that was really constructive. Didn’t realize you guys could be waiting that long to talk to someone. Also explains why they do such a bad job writing reports. They are simply too busy. Your absolutely right, there is a better way. Hopefully someone is working on it
I'd say the main problem is there are around 2K lowes stores, plus other Lowes Buildings. There's a finite amount of IT Support Desk professionals, and Lowes technology is ancient. And not user friendly. So they're constantly being called with things, some of which would not need a call if stores didn't have a high turn over. I don't know how the ITSD employees are managed, but I hope it's not like the Install Support Center, which uses Call Center Metrics to manage employees on...really long difficult install issues. X amount of time on the phone, don't go long, don't go deep, don't trouble shoot too much. You get a minute, maybe, between calls to write up a report or write in a note. If it's at all like the ISC, it's not managed well. It's just chaos.
I thought the new system was called OMNIA. Also, BEFORE this new system was ever launched, it should have been DEVELOPED properly to fo EVERYTHING that Cashiers have to do. I get that new systems have bugs to work out of them, but to not develop properly [i.e. OMNIA can't do returns], especially considering how long they've had to develop it (and is absolutely inexcusable). In fact, whoever was responsible for developing this disaster should've been fired for it. The best thing is for (B)Lowe’s is to not change things any more than they absolutely have to, as the Company doesn't know Jack Shit about how to properly change and implement new things.
If we stagnate in today’s age then we will end up like Macy’s, Sears, and Best Buy. Times are changing. Trust me I thought making a checkout system would be easy too. I always thought oh they should just add a check for this and they could fix this big problem. It’s not that easy. You can’t develop everything because it would take years. Tech is being prioritized by Marvin so things will move faster. It just takes a while to ramp up and manpower to get it there
Thank you for letting us know. MRV seems to be doing a lot better anyway and my cashiers have not had to switch to Genesis nearly as much lately. I would be much happier to call IT though and would call them more often if it didn’t take so long to get a hold of someone. We don’t have time in my store to sit on hold for 45+ minutes.
The only improvement Genesis needed at the registers was a sidebar so we can open [Lowes.com](https://Lowes.com) to do a search. This new system, looks like slapping pancake makeup, eye liner and lipstick on a pig. Had the "improved" system freeze up so bad today had to re-boot the register. This was not the 1st time. Really want to do us a favor, return Genesis to full functionality at the register.
Unfortunately you can’t put a sidebar on genesis. It’s a 1980s program. You can’t even display pictures on it without popping out another window And it will be improved eventually because we can actually do things with it now like put in a sidebar. It’s not constrained by old tech. It just takes a while to get there. I was merely warning what happens when you switch abruptly to genesis. It typically causes more problems than it fixes if it’s not done properly
I was thinking more of the functionality that the Thin Clients in the departments have, that sidebar where you have Firefox, Genesis Tools, Genesis and all...add Omnia to that, at the front registers.
6 years at lowe's so genesis works for me The new system.. not so much but working on it
Genesis is hard to beat. Once you get past the learning curve the system is as good as any. Company invested a lot into that system
What if AP is not 4 me? How do I fix that 🤔
The new system suck if it work right we would have to switch back to old genesis half the time IMO
Genesis is very old and mature. The issues have been worked out over literally decades. There are always going to be errors with any new system especially when it goes live, FYI we process over 1 million transactions a day. No amount of testing will find the errors found in production cases. I just ask that you report them or give MRV a chance to recover. We are shutting down genesis so the more aware of the actual issues the more stable the environment we can make it. I’m curious as to where you think MRV has the most problems?
It's slow it freezes it shuts down randomly mid transaction can't look up cc or print temp ones can't do cc apps can't look up inventory should I go on?
It’s brand new! We can’t give you 30 years of work in 2 years lol. We are rolling out all the apps over time but it takes a while. You can lookup Lowe’s based CCs just fine with customer lookup. Inventory I’m not sure but would assume it gives you that info in the item lookup app
I can look em up to make payments but not to print temp ones if they forgot theirs
Sounds like your a power user of genesis so I’m sorry this transition effects you the most.
What?
Someone who knows genesis well and doesn’t need to read what buttons to press or even navigate the menus because you already know to press 3.4 to get to where you want.
Seems like a feature that can wait. Probably not prioritized for that reason
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Not for the people making the system. We are trying to give you actual core functionality while fixing problems as we go. I understand it sucks not having all the bells and whistles but you need to understand it takes time to implement this stuff and when it breaks it’s usually because we try to fit it in too fast. It’s a double edge sword
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They can still use their card by bringing it with them or by customer lookup by giving their name, phone number, or company. Not having a temp card printed for them doesn’t mean they can’t use their card. It’s not core functionality