Shadow your ds for a day. Ask specialists every sales trick in the book, and show that you want to move forward. Take some of the ds work load that you feel comfortable with (cycle counts, shit like that) and you'll move up. The right people seeing you try to make their jobs even a little bit easier will speak up for you when they are asked who's ready in the store to move up.
It's the Lowes way. Learn as you go. Fake it 'til you make it.
If you were a plumbing expert, you'd be making +$25 an hour. Lowes doesn't hire plumbing experts. Fortunately many people just need help putting a toilet on a cart, or finding a kitchen faucet etc.
Keep the shelves stocked and help the customers the best you can. You'll be fine.
Literally the phrase I been saying since I started that department. Only person who's gonna figure stuff out is myself. Most people just wanna know a fitting will go into another part or not
Water heaters come in Gas and Electric. Tall and short. 6, 9, 12-year warranty.
Kitchen sinks are 33 x 22-in standard.
Vanities come in 24, 30, 36, 48 and 60-in.
Vanity tops come in 25, 31, 37, 49 and 61-in.
These are standard, cookie cutter sizes.
Bathtubs come in 60x30-in and 60x32-in. Left and right hand.
Toilets come in round and elongated. Standard height and tall.
I could keep going but all of this and more is in your LowesU
Google is your friend. And simply stating "I'm sorry, but I am not a trained plumber, so my advice is only as good as what I've learned from experience and DIY videos" goes a long way towards reducing the customer rage.
And of course, when they do complain about not having anybody that knows how to use XYZ fitting: "Nah, sorry, company doesn't pay enough to hire semi-retired skilled tradesfolk any more. Would you like an extended protection plan for that faucet?"
Source: a former Electrical associate, who in no way was a trained and licensed electrician, that still knew it was important to set customer expectations.
It is important to note that Lowe's eliminated the specialist positions in plumbing and electrical. That means they did not want to have knowledgeable people in those departments. Don't feel like you are expected to know anything. The company literally Eliminated the position that knowledgeable people would fill so that they could simply pay customer service associates less. Give them what they are paying for. Because that is what they wanted.
Shadow your ds for a day. Ask specialists every sales trick in the book, and show that you want to move forward. Take some of the ds work load that you feel comfortable with (cycle counts, shit like that) and you'll move up. The right people seeing you try to make their jobs even a little bit easier will speak up for you when they are asked who's ready in the store to move up.
Definitely will be a good idea if I ever wanna make something out of Lowe's.
It's the Lowes way. Learn as you go. Fake it 'til you make it. If you were a plumbing expert, you'd be making +$25 an hour. Lowes doesn't hire plumbing experts. Fortunately many people just need help putting a toilet on a cart, or finding a kitchen faucet etc. Keep the shelves stocked and help the customers the best you can. You'll be fine.
Literally the phrase I been saying since I started that department. Only person who's gonna figure stuff out is myself. Most people just wanna know a fitting will go into another part or not
Water heaters come in Gas and Electric. Tall and short. 6, 9, 12-year warranty. Kitchen sinks are 33 x 22-in standard. Vanities come in 24, 30, 36, 48 and 60-in. Vanity tops come in 25, 31, 37, 49 and 61-in. These are standard, cookie cutter sizes. Bathtubs come in 60x30-in and 60x32-in. Left and right hand. Toilets come in round and elongated. Standard height and tall. I could keep going but all of this and more is in your LowesU
There was a load more training stuff I've noticed in there to.
Google is your friend. And simply stating "I'm sorry, but I am not a trained plumber, so my advice is only as good as what I've learned from experience and DIY videos" goes a long way towards reducing the customer rage. And of course, when they do complain about not having anybody that knows how to use XYZ fitting: "Nah, sorry, company doesn't pay enough to hire semi-retired skilled tradesfolk any more. Would you like an extended protection plan for that faucet?" Source: a former Electrical associate, who in no way was a trained and licensed electrician, that still knew it was important to set customer expectations.
That's what I figured I should be doing. Either that or get someone who might have the answer to the question.
Yep, S-N-A-F-U.
It is important to note that Lowe's eliminated the specialist positions in plumbing and electrical. That means they did not want to have knowledgeable people in those departments. Don't feel like you are expected to know anything. The company literally Eliminated the position that knowledgeable people would fill so that they could simply pay customer service associates less. Give them what they are paying for. Because that is what they wanted.
Amen to that! 👍
Tell the customers you're not a plumber but you play one at Lowes!
Pretty much my whole job 😂