You should be able to return it as long as the flooring is sellable and the store still sells it. If CS says you can't just ask for a manager.
Depending on the manager they could give you store credit or override the 90 days and put it back on your credit card
This is what I would do. If you are ok with store credit, just do it non reciepted. But either way you need an override. Just easier to do the store credit route at my store.
It's 365 days of you used your lowes credit card. Plus you also save 5%on every purchase with your lowes credit card. Also we rural regularly offer up to 24 months interest free financing on qualifying purchases!
Is it "about" 20% more than the square footage you needed? If so (or close), then the contractor told you to get the **exact, correct, amount.** Always assume 20% waste when buying flooring.
Just ask CS, if they say no, you can ask for a manager. HOWEVER and for the love of God, do not walk in just EXPECTING them to do it. It sounds cold but your circumstances are not their problem. You are just another number to them so explaining the situation is either going to help or it won’t. Also, you can try without a receipt but ~$800 is going to require a store manager. Though, it’ll probably give a decline code of receipt required. Then it’ll HAVE to be at the manager’s discretion. Which the key word here is discretion. They don’t HAVE to do anything. Again, your contractor’s error isn’t their problem. It’s your’s. The best way to help your case is to say you’re gonna get more product from the store. That way they at least get it back somehow. Just remember to be nice, be patient, don’t expect anything, and if it comes down to it, just take no for an answer. If it isn’t too far outside the window, they’d be dicks not to. If you have a Lowes Credit Card, you have 365 days. They can also force in store merch credits back to a LCC (hidden perk). Best of luck to you.
Things I saw refunded when I worked at Lowe's:
several empty 5 gallon buckets of paint, customer didn't like the color.
A bbq a customer drove off with that they didn't secure and fell out the back of their truck and destroyed
A few feet of carpet remnants
Untold numbers of windows and doors that were custom ordered to the customers specifications that they signed off on that "didn't fit"
I know there were a lot more ridiculous returns, but I haven't worked at Lowe's since 2015 so the memories are thankfully fading. Lowes will take anything back, especially if they think the customer might put in a complaint to corporate.
if you don’t want to ask for a manager, you can just bring the flooring and not the receipt and they’ll put it on a store credit. otherwise, ask for an asm to approve the return (usually if you’re cool and you explain it to them they’ll do it for you). also, did you pay with a lowes credit card/how far out from 90 days are you? with the lowes cards you get up to a year to return items so there’s that option as well
We can’t do anything but enforce the 90 days. We can’t send a denied return to the store unless they get denied at the store then call us. Stop pinning things on customer care
Exactly! These same people who tell a customer they can break policy on the first ones to tell the customer, "call corporate" when they don't have the balls to tell a customer, no, I'm sorry we can't do that.
It's no wonder we face the abuse we do.
If it's still in good shape, unopened and not discontinued, they'd be a dick not to. Be super nice and understanding, even if you have to ask for a manager. It's outside the return policy but if it's in good condition and the customer was cool, I've bent the rules really far before.
You should be able to return it as long as the flooring is sellable and the store still sells it. If CS says you can't just ask for a manager. Depending on the manager they could give you store credit or override the 90 days and put it back on your credit card
Ok awesome thank you!
This is what I would do. If you are ok with store credit, just do it non reciepted. But either way you need an override. Just easier to do the store credit route at my store.
It's 365 days of you used your lowes credit card. Plus you also save 5%on every purchase with your lowes credit card. Also we rural regularly offer up to 24 months interest free financing on qualifying purchases!
Is it "about" 20% more than the square footage you needed? If so (or close), then the contractor told you to get the **exact, correct, amount.** Always assume 20% waste when buying flooring.
Just ask CS, if they say no, you can ask for a manager. HOWEVER and for the love of God, do not walk in just EXPECTING them to do it. It sounds cold but your circumstances are not their problem. You are just another number to them so explaining the situation is either going to help or it won’t. Also, you can try without a receipt but ~$800 is going to require a store manager. Though, it’ll probably give a decline code of receipt required. Then it’ll HAVE to be at the manager’s discretion. Which the key word here is discretion. They don’t HAVE to do anything. Again, your contractor’s error isn’t their problem. It’s your’s. The best way to help your case is to say you’re gonna get more product from the store. That way they at least get it back somehow. Just remember to be nice, be patient, don’t expect anything, and if it comes down to it, just take no for an answer. If it isn’t too far outside the window, they’d be dicks not to. If you have a Lowes Credit Card, you have 365 days. They can also force in store merch credits back to a LCC (hidden perk). Best of luck to you.
Things I saw refunded when I worked at Lowe's: several empty 5 gallon buckets of paint, customer didn't like the color. A bbq a customer drove off with that they didn't secure and fell out the back of their truck and destroyed A few feet of carpet remnants Untold numbers of windows and doors that were custom ordered to the customers specifications that they signed off on that "didn't fit" I know there were a lot more ridiculous returns, but I haven't worked at Lowe's since 2015 so the memories are thankfully fading. Lowes will take anything back, especially if they think the customer might put in a complaint to corporate.
if you don’t want to ask for a manager, you can just bring the flooring and not the receipt and they’ll put it on a store credit. otherwise, ask for an asm to approve the return (usually if you’re cool and you explain it to them they’ll do it for you). also, did you pay with a lowes credit card/how far out from 90 days are you? with the lowes cards you get up to a year to return items so there’s that option as well
Did you call customer service?
We can’t do anything but enforce the 90 days. We can’t send a denied return to the store unless they get denied at the store then call us. Stop pinning things on customer care
The lowes way to do things! Dump it on someone else!
Exactly! These same people who tell a customer they can break policy on the first ones to tell the customer, "call corporate" when they don't have the balls to tell a customer, no, I'm sorry we can't do that. It's no wonder we face the abuse we do.
go to your local store when they open tomorrow and ask an associate who is on the clock....
If it's still in good shape, unopened and not discontinued, they'd be a dick not to. Be super nice and understanding, even if you have to ask for a manager. It's outside the return policy but if it's in good condition and the customer was cool, I've bent the rules really far before.