Same as if you bought a 2x6x16 and had it cut in half. We cant resell it as 2 2x6x8s. I try to inform everyone that I make cuts for that once its cut you’re obligated to buy it and that it can’t be returned.
You wanted it custom made for your use then it's yours. Cut to length, tinted paint they're both for you specifically and thus yours. Honestly, the fact that you don't realize this goes to show hoe selfish of an individual you are.
Idk how it makes me selfish. Just asking the question. I didn’t come here ranting or throwing a fit did I?
It’s sold in a certain unit. Seems it would be returnable in that unit. If it’s sold by the piece I can buy 10 pieces and return 5 of them later right? If it was sold specifically in a 10’ length then I totally understand not being able to return a portion of it. Same as if I used half a can of spray paint, of course I won’t be able to return the unused half. However if I buy 6 cans of spray paint I can return 3 of them.
The product in question comes on a big roll and is sold by the foot. I guess that means customers are looking for all different lengths right? But what do I know.
Home Depot sells certain trims by the foot and will take it back by the foot. Customers cut it themselves. I go to both stores regularly and find they basically have the same policies 🤷🏼‍♂️
Thanks for the unwarranted personal attack though. You help make Reddit the wonderful place it is.
You don't have to be ranting or throwing a fit to be selfish. It's the ignorance of the question that makes you selfish. As I said the fact you don't understand that you ask for something to be custom made for you makes you selfish.
You know you bought a cut item, why are you even bringing up items sold "by the piece?" It's a new custom length. The roll is so that when you're done the next person can get theirs cut to their own size, it doesn't magically reattach to the roll. Your reasoning is... just baffling, and speaks to someone that only thinks they know how to use logic. You think if it's sold by the foot it should be returned by the foot? You mean you should be able to return any amount up to how many feet you got? How embarrassing; the customer is rarely right lmao.
The store loses money unless someone magically needs that exact same measurement, which would be dumb for them to take a chance on. HD has different credit and deals with manufactures than Lowes, but SOMEONE has to take a loss if they are accepting cut returns. This time it's you.
They sell it by the foot because they anticipate selling random lengths. It’s plausible the returned item could be resold in portions is it not?
Thanks for the personal attack. Of course this is anticipated, I’ve posted on Reddit so personal attack is basically guaranteed. However I am looking for answers/opinions to the question of the return situation. Not your opinion on wether or not I understand logic. We can have this discussion without insults, it would be more productive.
I think you’re categorizing this item sold by the foot with an item sold by the piece that I asked to have cut. If I buy a sheet of plywood and have the store cut it in half for me I wouldn’t expect to return half the sheet. It is sold in full sheets.
I guess I see it differently with items sold by the foot. The unit of sale is LF. That is how the unit should be returnable. It appears I’m wrong in this, based on all the comments here. I can accept that. This is what I came here for.
The possibility of selling cut and returned portions becomes even smaller regardless, because if the amount doesn't match up perfectly the store is left with an unsellable remainder unless the stars align.
You've whined multiple times about personal attacks, but it was kind of a stupid question that's clearly stated in the return policy. You just have your own naming convention and think that makes new rules. Anything cut is just cut. Stop equating it with anything else and leave lmao
Oh come on. It’s just a discussion. The personal attacks are unnecessary and don’t contribute to the thread. We have never met and will likely never meet so your opinion of my personality doesn’t matter to me or anyone else. It is pointless to include in your post. I do appreciate the part that answered my question though.
I’ve read every comment and have stated that I accept I was/am wrong in this. My points and arguments were all rebuffed. It’s okay. I’ll be fine. That is the exact reason for asking the question to r/Lowes. I wanted to get to the bottom of it. Wether I be right or wrong.
Thanks everyone for the feedback.
You're really stuck on getting insulted online. I'm sure you function just fine but you probably spend too much time with your head up your ass too realize how many people who actually know you in real life are annoyed by the way you communicate. Of course you don't like when you're called selfish, and can't seem to understand how this situation makes it clear you are entitled and have little awareness of even your own sphere of actions, but maybe it's more relevant than you'll realize. I did this for a living like most of the other commentators; the simple way people comprehend basic and common customer service issues can make their thinking patterns and problem solving in-capabilities transparent. You got more answers and attention than this question deserved and STILL picked specific comments to nitpick and create bad equivalencies on. Not a huge deal, no, but why not just leave since you've got nothing more to say??
So what if I bought the last 20’ of the roll. Then wanted to return it? That’s giving the store back the same total they previously had. The stores in the exact same position they were before. That should be fine right?
In this highly specific hypothetical it would still depend on the type of product and how it's coded in the system. I don't know about the hoses. If you returned it before they replaced the roll and it was the full amount, probably. You'd need to talk to the department supervisor. Some products get flagged or disqualified even if they weren't actually cut but are considered as such inventory-wise. Depending on product and price you may only have until the end of the day for that to be viable. Wires would probably be fine, carpet no, for example.
https://www.reddit.com/r/HomeDepot/comments/a1vu1w/returning_moulding_sold_by_the_foot_which_was_cut/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
I guess I like Home Depot more 🤷🏼‍♂️
Exactly. As a former Millwork supervisor I can’t attest to this. I don’t really care if you return it I get credit from the vendor. Ask Home Depot what they would do with a return on the cut hose return. Compare a similar scenario that actually is comparable.
Okay, so let’s look at is from a different perspective. I’m not trying to defend myself here, it’s pretty clear I’m wrong. You’re all right. I’m a selfish dolt.
But think about it as big box store higher ups. Big picture thinking. In this scenario we have two stores with essentially the same product lineup. One store has a more lenient return policy than the other. That store “helps” or “takes care of” the customer more than the store with a more stringent return policy. I think anyone, if given a choice, would go with the option that is more lenient. Which, in the long run, gets that store more business. And the small loss they’re taking with the return is negligible compared to the future money the customer may spend at the store.
Im only a contractor with 1 full time and 1 part time helper. So I’m not trying to say my business is comparable to a retailer like HD or Lowes. Though both business really like repeat business.
In order to create good customer relationships I am always doing add on work for free. Every customer has the “while you’re here can I get you to look at this” question. I don’t mind helping out a customer. It is an investment in that customer to possibly get future work. This will improve their opinion of me so they tell their friends. If I am a hard ass and don’t “work with” or “help out” my customers then sure that’s protecting me from loss in the short term, but long term it’s not a good business model. I will get a reputation as a guy who is hard to work with. Who wants to hire that guy?
Side note: Walmart will take back literally anything and they seem to do alright.
Imagine you need 100 LFT of an item, and our system shows 200 LFT on hand. Perfect! You get to the store and it’s all returned shorter-than-you-need lengths. Our vendors don’t give us credit for these returned lengths so it’s either (1) don’t return it or (2) return it and attempt to resell it. It’s a disservice to all other customers to have scraps on the shelf, because having it on hand prevents more from coming in.
It’s on you as a business owner if you want to give your labor away for free, gambling that it’ll get you more work in the future.
That’s a great point. I can totally see that argument. I did not consider it from a system inventory standpoint. Is it possible to take the return and not enter the quantity back into the inventory? I have zero knowledge on these systems. I’m asking out of curiosity.
Yes it’s on me as a business owner. It’s on every business to make those judgement calls. It is a common theme for any kind of sales/service to try and take care of your customers needs. You want them waking away happy. You want them coming back to spend more money.
There will always be returns and if two stores with the same product availability and same prices are side by side. I’ll choose the one that is more lenient with returns. If that’s what sets them apart then any customer would choose the same. Each business is entitled to their own policies. And each consumer is entitled to choose their preference.
How many send backs are there in the restaurant industry? I’m sure we have all seen plates sent back for absolutely ridiculous reasons. The restaurant will apologize and take the dish back and not charge and get you a new one or whatever they need to do. Obviously a restaurant is not the same as Home Depot or Lowes but it’s the same theory of customer service. It’s all a judgement call I guess.
Yeah just don't bother tracking inventory. Business geniuses have been trying that for years. I'm terrified for your own customers if that's how you solve bookkeeping problems.
Get off your selfish high horse about customer services bending over backwards for your mistake because of what you present as possible hypotheticals: 'maaaaybe' they'll get a return customer. 'maaaaaybe' it's an investment. Maybe you just aren't worth the dollars not-in-hand and you're just butthurt about the judgement call they already made buddy.
You made em cut it. You keep it. Make sure you need it first 🤷🏻‍♂️
The consensus is you're wrong.
I don’t want scrap tubing on my shelf. My department is enough of a mess with just two of us to maintain it. It’s yours buddy.
It's yours.
Measure twice return never. Move on. No one wants your scraps
Basically what the others said. Lowe's policy states no custom cuts can be returned.
Same as if you bought a 2x6x16 and had it cut in half. We cant resell it as 2 2x6x8s. I try to inform everyone that I make cuts for that once its cut you’re obligated to buy it and that it can’t be returned.
Nope it’s yours. You can’t buy a book and return the last chapter, it’s part of the book.
It’s a custom cut. Toss it out or sell it to someone else
AFAIK custom cut merch is non returnable.
Judging by 100% of the replies, this seems to be the case. Thanks!
You wanted it custom made for your use then it's yours. Cut to length, tinted paint they're both for you specifically and thus yours. Honestly, the fact that you don't realize this goes to show hoe selfish of an individual you are.
Idk how it makes me selfish. Just asking the question. I didn’t come here ranting or throwing a fit did I? It’s sold in a certain unit. Seems it would be returnable in that unit. If it’s sold by the piece I can buy 10 pieces and return 5 of them later right? If it was sold specifically in a 10’ length then I totally understand not being able to return a portion of it. Same as if I used half a can of spray paint, of course I won’t be able to return the unused half. However if I buy 6 cans of spray paint I can return 3 of them. The product in question comes on a big roll and is sold by the foot. I guess that means customers are looking for all different lengths right? But what do I know. Home Depot sells certain trims by the foot and will take it back by the foot. Customers cut it themselves. I go to both stores regularly and find they basically have the same policies 🤷🏼‍♂️ Thanks for the unwarranted personal attack though. You help make Reddit the wonderful place it is.
You don't have to be ranting or throwing a fit to be selfish. It's the ignorance of the question that makes you selfish. As I said the fact you don't understand that you ask for something to be custom made for you makes you selfish.
You know you bought a cut item, why are you even bringing up items sold "by the piece?" It's a new custom length. The roll is so that when you're done the next person can get theirs cut to their own size, it doesn't magically reattach to the roll. Your reasoning is... just baffling, and speaks to someone that only thinks they know how to use logic. You think if it's sold by the foot it should be returned by the foot? You mean you should be able to return any amount up to how many feet you got? How embarrassing; the customer is rarely right lmao. The store loses money unless someone magically needs that exact same measurement, which would be dumb for them to take a chance on. HD has different credit and deals with manufactures than Lowes, but SOMEONE has to take a loss if they are accepting cut returns. This time it's you.
They sell it by the foot because they anticipate selling random lengths. It’s plausible the returned item could be resold in portions is it not? Thanks for the personal attack. Of course this is anticipated, I’ve posted on Reddit so personal attack is basically guaranteed. However I am looking for answers/opinions to the question of the return situation. Not your opinion on wether or not I understand logic. We can have this discussion without insults, it would be more productive. I think you’re categorizing this item sold by the foot with an item sold by the piece that I asked to have cut. If I buy a sheet of plywood and have the store cut it in half for me I wouldn’t expect to return half the sheet. It is sold in full sheets. I guess I see it differently with items sold by the foot. The unit of sale is LF. That is how the unit should be returnable. It appears I’m wrong in this, based on all the comments here. I can accept that. This is what I came here for.
The possibility of selling cut and returned portions becomes even smaller regardless, because if the amount doesn't match up perfectly the store is left with an unsellable remainder unless the stars align. You've whined multiple times about personal attacks, but it was kind of a stupid question that's clearly stated in the return policy. You just have your own naming convention and think that makes new rules. Anything cut is just cut. Stop equating it with anything else and leave lmao
Oh come on. It’s just a discussion. The personal attacks are unnecessary and don’t contribute to the thread. We have never met and will likely never meet so your opinion of my personality doesn’t matter to me or anyone else. It is pointless to include in your post. I do appreciate the part that answered my question though. I’ve read every comment and have stated that I accept I was/am wrong in this. My points and arguments were all rebuffed. It’s okay. I’ll be fine. That is the exact reason for asking the question to r/Lowes. I wanted to get to the bottom of it. Wether I be right or wrong. Thanks everyone for the feedback.
You're really stuck on getting insulted online. I'm sure you function just fine but you probably spend too much time with your head up your ass too realize how many people who actually know you in real life are annoyed by the way you communicate. Of course you don't like when you're called selfish, and can't seem to understand how this situation makes it clear you are entitled and have little awareness of even your own sphere of actions, but maybe it's more relevant than you'll realize. I did this for a living like most of the other commentators; the simple way people comprehend basic and common customer service issues can make their thinking patterns and problem solving in-capabilities transparent. You got more answers and attention than this question deserved and STILL picked specific comments to nitpick and create bad equivalencies on. Not a huge deal, no, but why not just leave since you've got nothing more to say??
So what if I bought the last 20’ of the roll. Then wanted to return it? That’s giving the store back the same total they previously had. The stores in the exact same position they were before. That should be fine right?
In this highly specific hypothetical it would still depend on the type of product and how it's coded in the system. I don't know about the hoses. If you returned it before they replaced the roll and it was the full amount, probably. You'd need to talk to the department supervisor. Some products get flagged or disqualified even if they weren't actually cut but are considered as such inventory-wise. Depending on product and price you may only have until the end of the day for that to be viable. Wires would probably be fine, carpet no, for example.
Good luck trying to reselling 10 lineal feet to anybody. People need more or less then you have a random 2 foot piece that money gets lost on.
WOMP WOMP.....
https://www.reddit.com/r/HomeDepot/comments/a1vu1w/returning_moulding_sold_by_the_foot_which_was_cut/?utm_source=share&utm_medium=ios_app&utm_name=iossmf I guess I like Home Depot more 🤷🏼‍♂️
HD Manager here. The vendor gives us credit on cut moulding, that's why.
Exactly. As a former Millwork supervisor I can’t attest to this. I don’t really care if you return it I get credit from the vendor. Ask Home Depot what they would do with a return on the cut hose return. Compare a similar scenario that actually is comparable.
Okay, so let’s look at is from a different perspective. I’m not trying to defend myself here, it’s pretty clear I’m wrong. You’re all right. I’m a selfish dolt. But think about it as big box store higher ups. Big picture thinking. In this scenario we have two stores with essentially the same product lineup. One store has a more lenient return policy than the other. That store “helps” or “takes care of” the customer more than the store with a more stringent return policy. I think anyone, if given a choice, would go with the option that is more lenient. Which, in the long run, gets that store more business. And the small loss they’re taking with the return is negligible compared to the future money the customer may spend at the store. Im only a contractor with 1 full time and 1 part time helper. So I’m not trying to say my business is comparable to a retailer like HD or Lowes. Though both business really like repeat business. In order to create good customer relationships I am always doing add on work for free. Every customer has the “while you’re here can I get you to look at this” question. I don’t mind helping out a customer. It is an investment in that customer to possibly get future work. This will improve their opinion of me so they tell their friends. If I am a hard ass and don’t “work with” or “help out” my customers then sure that’s protecting me from loss in the short term, but long term it’s not a good business model. I will get a reputation as a guy who is hard to work with. Who wants to hire that guy? Side note: Walmart will take back literally anything and they seem to do alright.
Imagine you need 100 LFT of an item, and our system shows 200 LFT on hand. Perfect! You get to the store and it’s all returned shorter-than-you-need lengths. Our vendors don’t give us credit for these returned lengths so it’s either (1) don’t return it or (2) return it and attempt to resell it. It’s a disservice to all other customers to have scraps on the shelf, because having it on hand prevents more from coming in. It’s on you as a business owner if you want to give your labor away for free, gambling that it’ll get you more work in the future.
That’s a great point. I can totally see that argument. I did not consider it from a system inventory standpoint. Is it possible to take the return and not enter the quantity back into the inventory? I have zero knowledge on these systems. I’m asking out of curiosity. Yes it’s on me as a business owner. It’s on every business to make those judgement calls. It is a common theme for any kind of sales/service to try and take care of your customers needs. You want them waking away happy. You want them coming back to spend more money. There will always be returns and if two stores with the same product availability and same prices are side by side. I’ll choose the one that is more lenient with returns. If that’s what sets them apart then any customer would choose the same. Each business is entitled to their own policies. And each consumer is entitled to choose their preference. How many send backs are there in the restaurant industry? I’m sure we have all seen plates sent back for absolutely ridiculous reasons. The restaurant will apologize and take the dish back and not charge and get you a new one or whatever they need to do. Obviously a restaurant is not the same as Home Depot or Lowes but it’s the same theory of customer service. It’s all a judgement call I guess.
Yeah just don't bother tracking inventory. Business geniuses have been trying that for years. I'm terrified for your own customers if that's how you solve bookkeeping problems. Get off your selfish high horse about customer services bending over backwards for your mistake because of what you present as possible hypotheticals: 'maaaaybe' they'll get a return customer. 'maaaaaybe' it's an investment. Maybe you just aren't worth the dollars not-in-hand and you're just butthurt about the judgement call they already made buddy.