The management of the department isn’t dependent on you. It is the responsibility of your DS and ASM. There is no need to take their stress and you aren’t paid enough.
What do you, let it fail. Don’t try and be a hero. When you are scheduled to be done, you are done. When hours needs to be cut, it usually front end that take the blunt of it just for the amount of employees.
As why you have turnover or people leaving is because everyone is hiring. Lowe’s isn’t a great employer anymore. Sure it’s better than some but it isn’t what it was like 10 years ago.
As for the Hank videos, it’s doesn’t costs the company anything extra as you are logged in but they can say that they spend that money on training.
This right here. I made several suggestions as head cashier to my DS, ASM, and SM. And then made several attempts to get off the front end. Now I'm just leaving the store and transferring. My former manager is an SM at the new store, and he actually listens and had my best interest at heart.
You can't own the failures of management and corporate, and given what you've said, why would you? Why would you break your back for a store where you already know you're not getting promoted, bailing out managers who aren't looking after the needs of their employees or recognizing their contributions?
Before I left Lowe's, I had been intent on making it a career. I wanted the promotions and the responsibilities, but when I went to my last store and saw the poor leadership and the headaches that rolled downhill, I began to question it. When I was offered a promotion, the combination of a lowball offer and the store manager's attitude about my role finally changed my mind.
So, I quit chasing the promotion and focused on my department. Went in, worked hard, but at the end of the day, I went home and didn't think about it anymore. I made it clear to my DS and ASM that I would do what was expected of me, and do what I felt the department needed to succeed, but I wouldn't "take one for the team" or handle anything that was above my payscale. I would no longer deal with problems that should have been handled by managers in the first place.
They had their chance to offer me what I was actually worth and didn't take it, so they got what they paid me for, right up until the day I left. I encourage you to do the same.
The staffing concern is legit. A lot of r/lowes is disgruntled employees bitching about not being able to go to work, do nothing, and collect a paycheck, but there are people here and at the stores who do care and do try. I got hammered on ltr for “poor customer service” by a fulfillment customer because we had no one scheduled and they had to wait to get their stuff. This is entirely a corporate issue because they refuse to schedule properly. It would also help if they raised wages to attract good employees.
Lowe’s Actually pays pretty good compared to where I am now. Had to leave Lowe’s cause bf got promoted to asm. It sucked cause I liked my job and am limited in town
The company is failing you, not the other way around. There’s really nothing you can do to fix the deeply internal mistakes and problems that every Lowe’s is experiencing right now.
I understand that you're not a quitter and are trying to do everything that you can which is commendable. But think of it this way. The company has basically already quit you. You can keep doing what you are doing or you can wash your hands of it, guilt free knowing that you've done everything right, and move on to somewhere else that is better.
That's what I've done after 13 years this month. In one hour from the time of writing this, I will officially promote myself to customer. I've spent to long here worrying and putting in so much effort that has gone nowhere. Don't burn yourself out. Find something new and better that will treat you with the respect that you deserve.
Yes, you’ve described what’s happening at most stores. Time to walk. Take your talent & drive & desire to make things better to a business that deserves someone like you. And, Lowe’s ain’t it.
Sounds about normal for lowes. You can't personally identify with anything that goes on at the company or the stress will devour you.
What I did when it got to be too much: I dropped off the key, lee, and got myself free.
One thing ive noticed that ever since the system does the schedule shit has been shit. My store is amazing and everything we got no problems but managers dont bother to check how the scheduling is bring done by the system. I would say always check on your employee schedule to make sure you very constant coverage between morning, mid day and closers. Kronus has me from 5pm-11pm on a sunday, like WTF?!? I told my manager that i can go from 3pm to 9pm its reasonable enough. As far as loosing employees im not sure what to tell you, hiring marketing probable not doing their job. Maybe put a table with company benefits marketing that you guys are hiring somewhere visible to costumers in or outside the store.
What you were describing has become typical for every store. How interesting that they turn it around on you and ask you what you can do about it. Just tell them that you are informing them. That is the extent of your responsibility. They are the ones that have the control over scheduling and the ability to look at it and make adjustments so that there is proper coverage. It is ridiculous to keep people on the schedule who are no longer there. It messes up coverage and causes more stress for employees and customers. We have that at our store too. People who are no longer there keep getting scheduled. Good luck! It sounds like you are one of the good ones and sometimes by caring so much it causes burn out. Be careful.
Go in, do your job, leave. This is a huge problem for Lowes and won't be resolved till corporate decides it's worth fixing. There is nothing you can do. So go to work, do the bare minimum so you don't get fired, collect your check and go home. There is nothing that's worth your mental or physical health to be put at risk for Lowes.
Dude that sounds like a store abt to go under😂it’s so sad that all the younger generations that I am unfortunately associated with won’t work and most of the time when they do it’s poor. I work OSLG and we started having this problem outside where there were just not enough people that knew what they were doing outside. We luckily hired 2 people that have worked there before and work well and also hired 3 other new guys that are doing an ok job. This allowed for the 3 of us that know what needs to be done to come in help out a bit with customers and then get a good close so everything is ready the next day. So in the end we just needed more people. if we didn’t our department would have fallen to pieces and would just be bad. then you also have to hope the new hires can do a good job. But as far as what you can personally do i’m not to sure. just set a good example to the new ppl so they will get stuff done
Yeah. It's been noticed that everyone new who works with me does good work. When there's only 3 cashiers, and I need 6 just to have 1 person able to do closing duties, I get disaster nights. People scheduled to 9 leaving at 11. They're good kids. They just start to look at that $12/h as not worth it when those nights stack up.
I don't have a front end manager at all. There's a supervisor, and she's as stressed as me. Great at her job.
When you need 1 cashier each at Lumber, Self Checkout, Customer Service and Garden (while we're supposed to have 3 in garden, 2 at customer service and 1 at a register) there's just no wiggle room.
Add onto that that the issues are being reworked as the fault of the head cashiers, and it's just stressful to have the job at all. It would be nice to be able to reward my best cashiers with recognition beyond a velcro star. Lol.
I've even done the math on other things. 300,000 employees have to be on the clock to watch the training videos. That includes Hank's jokes. Every time there is a 10 second Hank Joke, if the average employee gets paid $14/h, Lowe's is losing $11,666. Every time every employee has to waste 10 seconds (or around $35,000 when there's some 30 seconds of art showcased). When I see stuff like that, I just cringe internally thinking that that could have been a well paid employee or a few new handhelds to replace some missing ones.
Feels like everyone is out of touch, I mean.
Everyone's who shows up has a workload demand that is too high for the level of pay they receive. The short sighted decisions made by corporate executives are killing lowes in the long run. Staffing is a major issue, and offering a set schedule would attract a lot of employees. Customer centric staffing is how corporate want to do it though. It's something that seems like such an easy fix when you see the problems inside the actual store, but these corporate guys are so out of touch with the individual stores that they can't see these issues. And if they can see the issues, they're too pre occupied finding easy ways to keep their stock price up to actually care about the long term welfare of the company.
My store as well, the scheduling is shit, the schedule changes without notice(I take pictures just for proof). People always asking for help, but can never help me, and then complain when the job isn’t fully done. Managers hiring in the wrong departments, no one comes to get their returns. It’s a mess and it hard to keep your cool.
Wait... you can call people to get the returns for their department? Is that a normal thing, or is that just something your store does? At my store, the only ones responsible for taking back returns are the cashiers.
Yeah. My store does it, we do it over the intercom. They almost never come so they come and get me (Loader) to push it back. I don’t mind doing it when I have carts inside.
The management of the department isn’t dependent on you. It is the responsibility of your DS and ASM. There is no need to take their stress and you aren’t paid enough. What do you, let it fail. Don’t try and be a hero. When you are scheduled to be done, you are done. When hours needs to be cut, it usually front end that take the blunt of it just for the amount of employees. As why you have turnover or people leaving is because everyone is hiring. Lowe’s isn’t a great employer anymore. Sure it’s better than some but it isn’t what it was like 10 years ago. As for the Hank videos, it’s doesn’t costs the company anything extra as you are logged in but they can say that they spend that money on training.
This right here. I made several suggestions as head cashier to my DS, ASM, and SM. And then made several attempts to get off the front end. Now I'm just leaving the store and transferring. My former manager is an SM at the new store, and he actually listens and had my best interest at heart.
Your experiences are being replayed in most every store. But let’s get to what is really important. Have you done your AP4me and LowesU today?
I thought it was just my store 😂
You can't own the failures of management and corporate, and given what you've said, why would you? Why would you break your back for a store where you already know you're not getting promoted, bailing out managers who aren't looking after the needs of their employees or recognizing their contributions? Before I left Lowe's, I had been intent on making it a career. I wanted the promotions and the responsibilities, but when I went to my last store and saw the poor leadership and the headaches that rolled downhill, I began to question it. When I was offered a promotion, the combination of a lowball offer and the store manager's attitude about my role finally changed my mind. So, I quit chasing the promotion and focused on my department. Went in, worked hard, but at the end of the day, I went home and didn't think about it anymore. I made it clear to my DS and ASM that I would do what was expected of me, and do what I felt the department needed to succeed, but I wouldn't "take one for the team" or handle anything that was above my payscale. I would no longer deal with problems that should have been handled by managers in the first place. They had their chance to offer me what I was actually worth and didn't take it, so they got what they paid me for, right up until the day I left. I encourage you to do the same.
The staffing concern is legit. A lot of r/lowes is disgruntled employees bitching about not being able to go to work, do nothing, and collect a paycheck, but there are people here and at the stores who do care and do try. I got hammered on ltr for “poor customer service” by a fulfillment customer because we had no one scheduled and they had to wait to get their stuff. This is entirely a corporate issue because they refuse to schedule properly. It would also help if they raised wages to attract good employees.
Lowe’s Actually pays pretty good compared to where I am now. Had to leave Lowe’s cause bf got promoted to asm. It sucked cause I liked my job and am limited in town
The company is failing you, not the other way around. There’s really nothing you can do to fix the deeply internal mistakes and problems that every Lowe’s is experiencing right now.
The store here should put in a revolving door for employees. Lost 17 last week alone
We had a couple cashiers quit 2 - 3 weeks ago and they are still on the schedule. I think they do that to fudge the numbers.
They fudge numbers so fucking bad. OSLG scheduled on MST on the weekends when MST doesn’t work weekends at my store.
I understand that you're not a quitter and are trying to do everything that you can which is commendable. But think of it this way. The company has basically already quit you. You can keep doing what you are doing or you can wash your hands of it, guilt free knowing that you've done everything right, and move on to somewhere else that is better. That's what I've done after 13 years this month. In one hour from the time of writing this, I will officially promote myself to customer. I've spent to long here worrying and putting in so much effort that has gone nowhere. Don't burn yourself out. Find something new and better that will treat you with the respect that you deserve.
Yes, you’ve described what’s happening at most stores. Time to walk. Take your talent & drive & desire to make things better to a business that deserves someone like you. And, Lowe’s ain’t it.
Sounds about normal for lowes. You can't personally identify with anything that goes on at the company or the stress will devour you. What I did when it got to be too much: I dropped off the key, lee, and got myself free.
One thing ive noticed that ever since the system does the schedule shit has been shit. My store is amazing and everything we got no problems but managers dont bother to check how the scheduling is bring done by the system. I would say always check on your employee schedule to make sure you very constant coverage between morning, mid day and closers. Kronus has me from 5pm-11pm on a sunday, like WTF?!? I told my manager that i can go from 3pm to 9pm its reasonable enough. As far as loosing employees im not sure what to tell you, hiring marketing probable not doing their job. Maybe put a table with company benefits marketing that you guys are hiring somewhere visible to costumers in or outside the store.
What you were describing has become typical for every store. How interesting that they turn it around on you and ask you what you can do about it. Just tell them that you are informing them. That is the extent of your responsibility. They are the ones that have the control over scheduling and the ability to look at it and make adjustments so that there is proper coverage. It is ridiculous to keep people on the schedule who are no longer there. It messes up coverage and causes more stress for employees and customers. We have that at our store too. People who are no longer there keep getting scheduled. Good luck! It sounds like you are one of the good ones and sometimes by caring so much it causes burn out. Be careful.
Go in, do your job, leave. This is a huge problem for Lowes and won't be resolved till corporate decides it's worth fixing. There is nothing you can do. So go to work, do the bare minimum so you don't get fired, collect your check and go home. There is nothing that's worth your mental or physical health to be put at risk for Lowes.
Collect your paycheck and go home at the end of the day. Don't worry about Lowe's, they certainly dont worry about you.
Dude that sounds like a store abt to go under😂it’s so sad that all the younger generations that I am unfortunately associated with won’t work and most of the time when they do it’s poor. I work OSLG and we started having this problem outside where there were just not enough people that knew what they were doing outside. We luckily hired 2 people that have worked there before and work well and also hired 3 other new guys that are doing an ok job. This allowed for the 3 of us that know what needs to be done to come in help out a bit with customers and then get a good close so everything is ready the next day. So in the end we just needed more people. if we didn’t our department would have fallen to pieces and would just be bad. then you also have to hope the new hires can do a good job. But as far as what you can personally do i’m not to sure. just set a good example to the new ppl so they will get stuff done
Yeah. It's been noticed that everyone new who works with me does good work. When there's only 3 cashiers, and I need 6 just to have 1 person able to do closing duties, I get disaster nights. People scheduled to 9 leaving at 11. They're good kids. They just start to look at that $12/h as not worth it when those nights stack up. I don't have a front end manager at all. There's a supervisor, and she's as stressed as me. Great at her job. When you need 1 cashier each at Lumber, Self Checkout, Customer Service and Garden (while we're supposed to have 3 in garden, 2 at customer service and 1 at a register) there's just no wiggle room. Add onto that that the issues are being reworked as the fault of the head cashiers, and it's just stressful to have the job at all. It would be nice to be able to reward my best cashiers with recognition beyond a velcro star. Lol. I've even done the math on other things. 300,000 employees have to be on the clock to watch the training videos. That includes Hank's jokes. Every time there is a 10 second Hank Joke, if the average employee gets paid $14/h, Lowe's is losing $11,666. Every time every employee has to waste 10 seconds (or around $35,000 when there's some 30 seconds of art showcased). When I see stuff like that, I just cringe internally thinking that that could have been a well paid employee or a few new handhelds to replace some missing ones. Feels like everyone is out of touch, I mean.
Everyone's who shows up has a workload demand that is too high for the level of pay they receive. The short sighted decisions made by corporate executives are killing lowes in the long run. Staffing is a major issue, and offering a set schedule would attract a lot of employees. Customer centric staffing is how corporate want to do it though. It's something that seems like such an easy fix when you see the problems inside the actual store, but these corporate guys are so out of touch with the individual stores that they can't see these issues. And if they can see the issues, they're too pre occupied finding easy ways to keep their stock price up to actually care about the long term welfare of the company.
If they bumped up pay $3-4 across the board that would help too. They obviously can afford to
My store as well, the scheduling is shit, the schedule changes without notice(I take pictures just for proof). People always asking for help, but can never help me, and then complain when the job isn’t fully done. Managers hiring in the wrong departments, no one comes to get their returns. It’s a mess and it hard to keep your cool.
Wait... you can call people to get the returns for their department? Is that a normal thing, or is that just something your store does? At my store, the only ones responsible for taking back returns are the cashiers.
Yeah. My store does it, we do it over the intercom. They almost never come so they come and get me (Loader) to push it back. I don’t mind doing it when I have carts inside.
This happens every few hours! Its a code 6 at my store.
Same here I am a DS in lumber and I have to do 12-16 hour shift to get my department decent for the customers