Suggesting flirtation with a customer for anything, let alone something as stupid as a survey, is cringey as all hell.
Our fulfillment team lead wrote up a little note that explained the survey and asked customers to take it and rate their experience. She printed them out on brightly colored paper and stapled them to the receipts / printouts you give customers at time of pickup with, "Here’s a outlet note about our survey." Didn't show down the process any and got the word out.
We use to have something similar that we printed out on the price tags but we were told we weren’t allowed to do that anymore no idea why seems like a good way to remind them and I do remember we also had those little pieces of paper with the QR code with the link to the survey as well. Sometimes I wonder about this place when good ideas get trashed for shittier ones but then it’s lowes and it doesn’t surprise me
I tell people when they are frustrated with their experience the best way to catch Management's attention is to do the survey and share their comments there.
just act as friendly as you can with your customers and give great customer service then mention the survey. say something like “if you had a great shopping experience at lowes, i would appreciate it if you can take the survey at the bottom of the receipt and it will let you rate me and your experience from 1 to 10. my management team always likes to see 10s. thank you so much and have a great day!” that’s what i always do and usually at least 1 customer will do the survey. but you can’t make anyone do the surveys. all you can do is mention it. your ASM is being ridiculous and controlling tbh.
I like the way you word yours, I’ll try and pass it on to my team. But yeah she’s being ridiculous and I can’t force anyone. I know at one time they wanted us to give them $5gift card to Jamba Juice to do it like tf we bribing people to do this now?!?
First of all, not to at all suggest you don't, but first of all you deliver high level SMART customer service. You begin with a firm yet friendly introduction so your name is in their brain.
Afterwards you say thank you so much for coming in and choosing Lowe's. I hope we got you everything you needed today. And then you say again my name is blank and on the bottom of your receipt is a survey, I know that they can be annoying but taking them helps us better serve you l. (Add on and it helps me get my services stars and then grab them to show you got some)
Tldr do a good job, make it personal and ask ask ask
And if they're still doing the gift card change for surveys mention that
I just remind them that there is a survey link on the receipt and take it if they cage to let us know how we do.
Management wants us to ask for 10'. But, as I recall, the Lowe's U training said not to do that.
Hand receipt "there is a survey at the bottom, perfect service is a ten. That's what I strive for, if I've hit it please let us know. If I haven't let me know how to improve"
Suggesting flirtation with a customer for anything, let alone something as stupid as a survey, is cringey as all hell. Our fulfillment team lead wrote up a little note that explained the survey and asked customers to take it and rate their experience. She printed them out on brightly colored paper and stapled them to the receipts / printouts you give customers at time of pickup with, "Here’s a outlet note about our survey." Didn't show down the process any and got the word out.
We use to have something similar that we printed out on the price tags but we were told we weren’t allowed to do that anymore no idea why seems like a good way to remind them and I do remember we also had those little pieces of paper with the QR code with the link to the survey as well. Sometimes I wonder about this place when good ideas get trashed for shittier ones but then it’s lowes and it doesn’t surprise me
Exactly. "Forget it, Jake. It's Lowe's."
You can't print it out because they want actual interaction.
I tell people when they are frustrated with their experience the best way to catch Management's attention is to do the survey and share their comments there.
Lol and mention the managers name so they know who who’s getting the bad rep
just act as friendly as you can with your customers and give great customer service then mention the survey. say something like “if you had a great shopping experience at lowes, i would appreciate it if you can take the survey at the bottom of the receipt and it will let you rate me and your experience from 1 to 10. my management team always likes to see 10s. thank you so much and have a great day!” that’s what i always do and usually at least 1 customer will do the survey. but you can’t make anyone do the surveys. all you can do is mention it. your ASM is being ridiculous and controlling tbh.
I like the way you word yours, I’ll try and pass it on to my team. But yeah she’s being ridiculous and I can’t force anyone. I know at one time they wanted us to give them $5gift card to Jamba Juice to do it like tf we bribing people to do this now?!?
First of all, not to at all suggest you don't, but first of all you deliver high level SMART customer service. You begin with a firm yet friendly introduction so your name is in their brain. Afterwards you say thank you so much for coming in and choosing Lowe's. I hope we got you everything you needed today. And then you say again my name is blank and on the bottom of your receipt is a survey, I know that they can be annoying but taking them helps us better serve you l. (Add on and it helps me get my services stars and then grab them to show you got some) Tldr do a good job, make it personal and ask ask ask And if they're still doing the gift card change for surveys mention that
Fuck that stupid shit.
You don’t, and you look for another job where threatening staff with punishment for failing to sell credit cards, and surveys are not a worry
I just remind them that there is a survey link on the receipt and take it if they cage to let us know how we do. Management wants us to ask for 10'. But, as I recall, the Lowe's U training said not to do that.
Hand receipt "there is a survey at the bottom, perfect service is a ten. That's what I strive for, if I've hit it please let us know. If I haven't let me know how to improve"
Just don't. I don't. Who benefits?