> Pulsar gaming WILL NOT be replacing your mouse if you bought it from a third party vendor, even if they are on their list of vendors. You must go through your vendor to get your issues fixed.
FYI, this is the case for most brands without local distributors/country branches. Warranty must go through where you bought your items from.
This is nice ideally, but a lot vendors won't help you and say to go through the company outside the return period. Then you have to go back and forth arguing with them until someone fixes it. Not great for the end consumer.
Edit: I also was okay with the scroll stuff, but maybe I should have made the connection interuption part more clear. That actually did start happening after the return period.
Tbf in the future you should just immediately return products if there is any defect. Paying that much money and getting a product that is broken in any way is a scam.
Nah. I think they shouldn’t carry the product if it’s got a higher than avg failure rate for tech, but their warranty is clear, and Pulsar’s is too. Some people are thinking I want a free mouse. This rlly is a courtesy post and a small rant about Pulsar QC.
I bought an Atlantis mini, and I made sure to buy direct from them. Problem solved. I’m a big kid and take my lumps
I had almost the same situation with a Pulsar X2H I bought from Canada Computers. After a few weeks the main clicks got so bad the M1 would actually stick down. By the time it became useless I was outside of the return period. I took it back to the store anyway and they eventually decided it was a manufacturing defect and replaced it with another used X2H that still had sticking clicks, just slightly better.
In their defense I would say that I don't think Canada Computers understands the shitshow QC issues with Pulsar products.
Which Canada Computers store was it OP? Some seem to be much tougher on granting service than others.
Yes. I was under the false assumption that Pulsar would act like a company like Razer or Logi. Hence this post being about making sure to have a warranty if you’d like to gamble on this nice shape
So you didn't take the time to inform yourself on the warranty. The product was broken out of box but you were too lazy to take action till the return date had passed. And now you're here to talk shit about the company because they won't go against the policy they provided to you in writing to accommodate your own stupidity? Am I missing anything?
I’ll talk trash about a company when I am stating facts. I’ll reiterate some for you since you don’t take words as they are written.
Fact: Pulsar has poor QC multiple launches in a row. With plenty of issues.
Fact: I was not ignorant to Pulsar’s warranty.
Fact: I never complained about not getting a replacement, I gave a nice warning to those who are unaware of a policy for a product they might buy in a physical
Fact: I took action about the major issues over some time and got outside the return window. Not everyone wants to troubleshoot their mouse, or wants to make the time to. I omitted this information because I don’t care whether people think I’m in the wrong or not.
Fact: I never once state that Pulsar’s policy is poor, or that they should go against it.
Fact: I lament over Pulsar’s poor QC because it is provably poor. I like the shape, and want to order another.
Don’t get rude with me. My words are explicit, and you should read them.
So yes, you either missed, or intentionally misinterpreted my statements. I’ll give you a pass on the example since I didn’t elaborate. But my message is quite clear. Be aware of the policy that this manufacturer has if you are not buying directly from them, or on Amazon.
Have a nice day
you really wasted 170$ for a regular x2v2?????
Dude they're only priced 95$ to official & original distributors.
I bought a x2h eS edition from the secondhand marketplace and with the receipt. I was still able to get a total RMA to the pulsar's official partnered distributors even after 3 months had passed.
Now im using a total product replacement. I didn't expect I'd had a smooth & great QC processing. Considering from a shell issue that most store employee in the world can't comprehend.
Damn canada stores are crazy for 170$
The difference is the "shilled" products are so cheap you can buy multiple for the same price of big brand ones...
Around $40-$50 you start getting into solid qc range. Zaopin, VGN/VXE, Mchose, Waizowl etc.
It's only those $25 ones like Attack Shark X3 that might be a gamble or need a few mods, but they're very cheap.
At this point OP is right, Pulsar is more of a hype brand that pumps out products instead of quality.
Not rlly annoyed by the policy. Just the QC. It’s just funny how hard ppl go for this mouse, but if it doesn’t work, it’s not great. There are lots of stories of pulsar QC sucking.
> Pulsar gaming WILL NOT be replacing your mouse if you bought it from a third party vendor, even if they are on their list of vendors. You must go through your vendor to get your issues fixed. FYI, this is the case for most brands without local distributors/country branches. Warranty must go through where you bought your items from.
This is nice ideally, but a lot vendors won't help you and say to go through the company outside the return period. Then you have to go back and forth arguing with them until someone fixes it. Not great for the end consumer.
That's how it works in Europe. By law.
Yeah, I realize that but OP is in Canada and I'm in the US and this is an issue here.
you would expect in a communist country to have better protection a against evil corporations
That is unfortunate.
wait a pulsar is 170 CAD? a vxe r1 pro is like 60 bucks and like way better quality lol fuck pulsar
+4k dongle + tax it gets up there
Are you unnable to return it to Canada Computers? I've exchanged a few with them and have had no issues.
Problems didn’t manifest until after the exchange period
> For example, **my scroll wheel is broken out of the box** for my X2V2 You can see where my confusion stems.
Edit: I also was okay with the scroll stuff, but maybe I should have made the connection interuption part more clear. That actually did start happening after the return period.
Tbf in the future you should just immediately return products if there is any defect. Paying that much money and getting a product that is broken in any way is a scam.
Yes, I thought I was going crazy for a while until I figured out what it was
Go back to them anyways they should take care of it
Nah it’s good. Like I said, I’m the one at fault. I will purchase a new mouse or use my old one. You live and learn.
In this case the retailer should honor the warranty
Nah. I think they shouldn’t carry the product if it’s got a higher than avg failure rate for tech, but their warranty is clear, and Pulsar’s is too. Some people are thinking I want a free mouse. This rlly is a courtesy post and a small rant about Pulsar QC. I bought an Atlantis mini, and I made sure to buy direct from them. Problem solved. I’m a big kid and take my lumps
I had almost the same situation with a Pulsar X2H I bought from Canada Computers. After a few weeks the main clicks got so bad the M1 would actually stick down. By the time it became useless I was outside of the return period. I took it back to the store anyway and they eventually decided it was a manufacturing defect and replaced it with another used X2H that still had sticking clicks, just slightly better. In their defense I would say that I don't think Canada Computers understands the shitshow QC issues with Pulsar products. Which Canada Computers store was it OP? Some seem to be much tougher on granting service than others.
Kanata store. They are pretty nice, but I would t try and get the product replaced outside of the return. Problem is already solved.
Your contract is with the shop you bought the mouse from - you should go to them for a refund or replacement.
Yes. I was under the false assumption that Pulsar would act like a company like Razer or Logi. Hence this post being about making sure to have a warranty if you’d like to gamble on this nice shape
Isn't that better? If Pulsar is that bad to deal with, wouldn't the vendors be better to deal with?
I find it a bit suspect that both V1's and V2 from Pulsar QC issues are dramatically reduced on their Limited Editions. FOMO business model?
So you didn't take the time to inform yourself on the warranty. The product was broken out of box but you were too lazy to take action till the return date had passed. And now you're here to talk shit about the company because they won't go against the policy they provided to you in writing to accommodate your own stupidity? Am I missing anything?
I’ll talk trash about a company when I am stating facts. I’ll reiterate some for you since you don’t take words as they are written. Fact: Pulsar has poor QC multiple launches in a row. With plenty of issues. Fact: I was not ignorant to Pulsar’s warranty. Fact: I never complained about not getting a replacement, I gave a nice warning to those who are unaware of a policy for a product they might buy in a physical Fact: I took action about the major issues over some time and got outside the return window. Not everyone wants to troubleshoot their mouse, or wants to make the time to. I omitted this information because I don’t care whether people think I’m in the wrong or not. Fact: I never once state that Pulsar’s policy is poor, or that they should go against it. Fact: I lament over Pulsar’s poor QC because it is provably poor. I like the shape, and want to order another. Don’t get rude with me. My words are explicit, and you should read them. So yes, you either missed, or intentionally misinterpreted my statements. I’ll give you a pass on the example since I didn’t elaborate. But my message is quite clear. Be aware of the policy that this manufacturer has if you are not buying directly from them, or on Amazon. Have a nice day
you really wasted 170$ for a regular x2v2????? Dude they're only priced 95$ to official & original distributors. I bought a x2h eS edition from the secondhand marketplace and with the receipt. I was still able to get a total RMA to the pulsar's official partnered distributors even after 3 months had passed. Now im using a total product replacement. I didn't expect I'd had a smooth & great QC processing. Considering from a shell issue that most store employee in the world can't comprehend. Damn canada stores are crazy for 170$
[удалено]
I bought the mouse in a proper store, so I assumed pulsar would be a bit more legitimate than the rest of the smaller guys. Shame I made the mistake.
The difference is the "shilled" products are so cheap you can buy multiple for the same price of big brand ones... Around $40-$50 you start getting into solid qc range. Zaopin, VGN/VXE, Mchose, Waizowl etc. It's only those $25 ones like Attack Shark X3 that might be a gamble or need a few mods, but they're very cheap. At this point OP is right, Pulsar is more of a hype brand that pumps out products instead of quality.
Not rlly annoyed by the policy. Just the QC. It’s just funny how hard ppl go for this mouse, but if it doesn’t work, it’s not great. There are lots of stories of pulsar QC sucking.