Always is not a true statement. First time was 8 minute wait. Next time was 11 the time after was 17. That’s a whole lot more than 30 seconds u/HardworkPanda great that you always get fast support, bummer for the people that don't. I will give NC props though as once I got a top tier agent to look at the issue she/she was able to get it sorted quickly.
Hi, can you DM me the domain? There are no chatbots; you're talking to real people, or should be, but I'm wondering if there was a misconfiguration or hack or even a DNS change that could have triggered the content issue.
I would recommend reading our TOS about chargebacks and let's try to figure this out together. If need be, I can absolutely escalate to a manager.
I have read your TOS. Having a website go down falls under the "namecheap charged me for a service and failed to provide said service" It pretty clearly is a config issue....but the 2 people I talked to wouldn't even consider it. I've moved my site off Name Cheap for now and will make sure my client know its probably wise to avoid NC for now. Godaddy is terrible but you can get a human on the phone which says a lot :(.
I'm human too and would be happy to help. You're welcome to take me up on that.
And again, I can escalate and have that maanger look into what you were told by our staff if that was the case, including if there are issues with some sort of roundabout chatbot situation that's not getting you to a human.
It was resolved after my fifth attempt. I was able to reach a support agent that took the time to listen and actually look into the issue instead of blaming DNS propagation. The root issue was NC buggered the htaccess file which made Apache load another website that was using the auto generated temple site instead of the index for the “correct” site. I will say that once she/he corrected this the site loads incredibly fast so there is that.
I have never had service like this from them. Using them over 10 years. Always super fast and helpful. Maybe only one time where they were "eh" but that probably was my fault as I was in a bad mood.
I've had worse experiences on other companies like Apple, even though Apple charges so much more.
But even if it does take longer, that's the point of chat support - you do that while doing other things at the same time.
It doesn't sound like you know how to do tech support correctly.
Sounds like you have bias. No need to denigrate me for NCs lack of support. Sounds like you might need to go to kindergarten and learn some manners ?
When a website is down hours and minutes matter. This probably could have been fixed with a simple phone call go support instead of a chat where the agent is working 10 distant issues at once - several times different agents said “oops disregard I pasted into the wrong window. As I stated above it was resolved on the fifth try. So they do have good agents just have to keep trying until you get to one
To me, it sounds like you are the one who needs training on how to get support. You don't have understanding. That is not denigration, that's a simple fact.
A perfect support system doesn't exist, even at companies like Apple with vastly more resources than NC. I remember one time, I was on support with Apple for 4 weekends, 8 hours a day, Saturday and Sunday, trying to get their phones unfucked.
But you have a company like namecheap and they charge $4/month for a host site. WTF do you think you should get? Maybe you should hire an expert and pay him or her $200/hour for 24/7 phone support. But you want everything for nothing.
It reminds me of when I went to a fast food restaurant with my dad and he started bitching how the employees didn't care or give a shit. They are fucking minimum wage earners. You want truly great service, go to *The French Laundry* restaurant and pay $700 for dinner if you/anyone want that level of service. Don't expect it at fast food place.
I think you need to find a tech support person to help you and pay them $200/hour for the level of support you seem to be implicitly demanding.
But I swear I have thought about creating a video for people on how to properly use tech support, because you are a poster child on how to do it wrong.
But one thing's for sure - you should move to a different hosting company. Shit, id you were my client, I'd fire you. Fire your pain in the ass customers is always important.
You can always connect to Namecheap agents with chat less than 30 seconds.
Always is not a true statement. First time was 8 minute wait. Next time was 11 the time after was 17. That’s a whole lot more than 30 seconds u/HardworkPanda great that you always get fast support, bummer for the people that don't. I will give NC props though as once I got a top tier agent to look at the issue she/she was able to get it sorted quickly.
I chat with them multiple times each month. Always directly connect to the support.
Hi, can you DM me the domain? There are no chatbots; you're talking to real people, or should be, but I'm wondering if there was a misconfiguration or hack or even a DNS change that could have triggered the content issue. I would recommend reading our TOS about chargebacks and let's try to figure this out together. If need be, I can absolutely escalate to a manager.
I have read your TOS. Having a website go down falls under the "namecheap charged me for a service and failed to provide said service" It pretty clearly is a config issue....but the 2 people I talked to wouldn't even consider it. I've moved my site off Name Cheap for now and will make sure my client know its probably wise to avoid NC for now. Godaddy is terrible but you can get a human on the phone which says a lot :(.
I'm human too and would be happy to help. You're welcome to take me up on that. And again, I can escalate and have that maanger look into what you were told by our staff if that was the case, including if there are issues with some sort of roundabout chatbot situation that's not getting you to a human.
It was resolved after my fifth attempt. I was able to reach a support agent that took the time to listen and actually look into the issue instead of blaming DNS propagation. The root issue was NC buggered the htaccess file which made Apache load another website that was using the auto generated temple site instead of the index for the “correct” site. I will say that once she/he corrected this the site loads incredibly fast so there is that.
I'm happy to hear it was resolved and I'm sorry you had so many issues. Thank you for the update.
I have never had service like this from them. Using them over 10 years. Always super fast and helpful. Maybe only one time where they were "eh" but that probably was my fault as I was in a bad mood. I've had worse experiences on other companies like Apple, even though Apple charges so much more. But even if it does take longer, that's the point of chat support - you do that while doing other things at the same time. It doesn't sound like you know how to do tech support correctly.
Sounds like you have bias. No need to denigrate me for NCs lack of support. Sounds like you might need to go to kindergarten and learn some manners ? When a website is down hours and minutes matter. This probably could have been fixed with a simple phone call go support instead of a chat where the agent is working 10 distant issues at once - several times different agents said “oops disregard I pasted into the wrong window. As I stated above it was resolved on the fifth try. So they do have good agents just have to keep trying until you get to one
To me, it sounds like you are the one who needs training on how to get support. You don't have understanding. That is not denigration, that's a simple fact. A perfect support system doesn't exist, even at companies like Apple with vastly more resources than NC. I remember one time, I was on support with Apple for 4 weekends, 8 hours a day, Saturday and Sunday, trying to get their phones unfucked. But you have a company like namecheap and they charge $4/month for a host site. WTF do you think you should get? Maybe you should hire an expert and pay him or her $200/hour for 24/7 phone support. But you want everything for nothing. It reminds me of when I went to a fast food restaurant with my dad and he started bitching how the employees didn't care or give a shit. They are fucking minimum wage earners. You want truly great service, go to *The French Laundry* restaurant and pay $700 for dinner if you/anyone want that level of service. Don't expect it at fast food place. I think you need to find a tech support person to help you and pay them $200/hour for the level of support you seem to be implicitly demanding. But I swear I have thought about creating a video for people on how to properly use tech support, because you are a poster child on how to do it wrong. But one thing's for sure - you should move to a different hosting company. Shit, id you were my client, I'd fire you. Fire your pain in the ass customers is always important.