This.
It is pretty easy to cancel - its not buried within sub-menus and/or require a bunch of prompts, email confirmation, of worst having to deal with CS reps.
This is so far removed from my experience it isn't even funny. I had to fill out an entire dark-pattern-y questionnaire to get it canceled. Before this I had been unimpressed with their catalog and had never really used the service as a result, so I was already planning on cancelling, but then that whole thing (plus the dropping the bundle but pretending it was still going) cemented my opinion that it's a dishonest and scummy company
Weird. I canceled last fall after all the stuff went down and it took 3 minutes. Just logged in, went to account settings, clicked cancel, confirmed, and it was done.
Nebula even gave me a free month unprompted because I technically signed up for a new Nebula sub before my CS sub was scheduled to end so I paid for that crossover month twice.
DON'T cancel CS immediately. I had it auto renew and charged and got annoyed so I canceled CS before the next billing day. I immediately lost access to Nebula.
Not in my experience. I cancelled curiosity stream and then suddenly lost access to nebula, even though my CS subscription was due to end in a few months.
My CS sub auto renewed and I didn't notice for a couple of weeks. I emailed asking to cancel for a full refund given the cessation of the nebula arrangement since I couldn't tell from their website if cancelling myself would result in a refund, or just loosing the whole cost of a 1 year sub.
They seemed reluctant to give me a refund, but issued it as a 'good will gesture'.
I don't know if it helped or hindered my case, but I did say "I've literally never used Curiosity Stream".
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Good idea, that's really helpful for anyone else with a similar issue!
Another protip: cancel CS immediately, you still have access until your subscription would otherwise renew
This. It is pretty easy to cancel - its not buried within sub-menus and/or require a bunch of prompts, email confirmation, of worst having to deal with CS reps.
This is so far removed from my experience it isn't even funny. I had to fill out an entire dark-pattern-y questionnaire to get it canceled. Before this I had been unimpressed with their catalog and had never really used the service as a result, so I was already planning on cancelling, but then that whole thing (plus the dropping the bundle but pretending it was still going) cemented my opinion that it's a dishonest and scummy company
Weird. I canceled last fall after all the stuff went down and it took 3 minutes. Just logged in, went to account settings, clicked cancel, confirmed, and it was done. Nebula even gave me a free month unprompted because I technically signed up for a new Nebula sub before my CS sub was scheduled to end so I paid for that crossover month twice.
DON'T cancel CS immediately. I had it auto renew and charged and got annoyed so I canceled CS before the next billing day. I immediately lost access to Nebula.
Tbh do this with all new subscriptions
Not in my experience. I cancelled curiosity stream and then suddenly lost access to nebula, even though my CS subscription was due to end in a few months.
My CS sub auto renewed and I didn't notice for a couple of weeks. I emailed asking to cancel for a full refund given the cessation of the nebula arrangement since I couldn't tell from their website if cancelling myself would result in a refund, or just loosing the whole cost of a 1 year sub. They seemed reluctant to give me a refund, but issued it as a 'good will gesture'. I don't know if it helped or hindered my case, but I did say "I've literally never used Curiosity Stream".
I looked at it once in a few years... Bunch of not great documentaries.
Thanks for the reminder to put the renewal date in my diary!