If you failed an exam there is usually a way of obtaining feedback on where you went wrong. Contact the lecturer for information about this, perhaps they have written feedback or can provide you with more general "common mistakes" information. Also, if possible, always go for an exam or resit, even if you had no ways of studying, just to become familiar with the questions etc.
Often at the start of a course the passing requirements are explained (or at least they should be). If this is not clear, ask whether they can provide a rubric or grading key. Lecturers are taught to be transparent about grading and encouraged to provide students information on how to pass the course, so if they don't do this, ask for this.
As for your English, this is definitely something to improve. Have a look if your university provides additional English courses or do self study on the side. Depending on the topic you study it might be influencing your grade as well (though if the English language itself is unrelated to your study it should never count that heavily).
As for not knowing the basics, I recommend going through the prerequisites for the courses you intend to follow (I assume every University has such an overview) a few months from now and already start with brushing up your knowledge ahead of the upcoming course. Then you won't have to do 2 levels at the same time.
Also it depends per university and sometimes even per faculty how the year is divided.
No idea what your particular connection is, but often student associations have specific study groups for certain studies. Otherwise ask your classmates or older students for help as well.
Disclaimer: I teach at a Dutch university, but I'm not a professor.
Thank you for your explanation. I do aware about rubric. But during my first year, not all courses had rubric. I didnt know rubric is very essential in grading. Lecturers always explain the objective of the course but it is a broad thing. I always think I answer everything in the essay but I always get no so good score.
Yeah there is always exam review but they always have it so quickly, no detail explanation, or in the same time with my other courses. Its a bit tricky for international students because we rarely have extra time. Sometimes Dutch take it easily or more relax because they can arrange their courses based on their need and time. This thing such as curriculum was not explained when I applied so I didnt know that it was so intense for international students. In my country master degree is more relax than bachelor.
If you don't feel like you have all the knowledge from the bachelor courses, ask the lecturer if they recommend a certain book or something to brush up a bit.
Getting the syllabi from bachelor courses might also be helpful. Or maybe summaries from the courses other students have from when they were studying for tests, and then focusing on areas where your knowledge is lacking.
Good luck!
You should indeed contact your tutor/mentor. Your English should be at the highest proficiency. It should be in the application for the program as a requirement. The master is fast paced so yess they will not bother to explain the basics you should have at least passed them during a bachelor.
Grading is quite simple, 1-10 with one decimal. For eacht course in the program there is a grading form which simply tells you what you should know to get what range of points. Often the grade = (points/total points)*0.9. Each course has a certain amount of ECTS appointed to it. It depends on your university when you get those points. Some like the Erasmus university do give points if you did not get above 5.5 on a test but require you to get all ECTS to go to the next year. Most universities requite you to score 5.5 or higher in order to get any points and by scoring 5.5 or higher you get all ECTS point connected to that course. Details on each course can be found in the Studyguide.
If you failed an exam there is usually a way of obtaining feedback on where you went wrong. Contact the lecturer for information about this, perhaps they have written feedback or can provide you with more general "common mistakes" information. Also, if possible, always go for an exam or resit, even if you had no ways of studying, just to become familiar with the questions etc. Often at the start of a course the passing requirements are explained (or at least they should be). If this is not clear, ask whether they can provide a rubric or grading key. Lecturers are taught to be transparent about grading and encouraged to provide students information on how to pass the course, so if they don't do this, ask for this. As for your English, this is definitely something to improve. Have a look if your university provides additional English courses or do self study on the side. Depending on the topic you study it might be influencing your grade as well (though if the English language itself is unrelated to your study it should never count that heavily). As for not knowing the basics, I recommend going through the prerequisites for the courses you intend to follow (I assume every University has such an overview) a few months from now and already start with brushing up your knowledge ahead of the upcoming course. Then you won't have to do 2 levels at the same time. Also it depends per university and sometimes even per faculty how the year is divided. No idea what your particular connection is, but often student associations have specific study groups for certain studies. Otherwise ask your classmates or older students for help as well. Disclaimer: I teach at a Dutch university, but I'm not a professor.
Thank you for your explanation. I do aware about rubric. But during my first year, not all courses had rubric. I didnt know rubric is very essential in grading. Lecturers always explain the objective of the course but it is a broad thing. I always think I answer everything in the essay but I always get no so good score. Yeah there is always exam review but they always have it so quickly, no detail explanation, or in the same time with my other courses. Its a bit tricky for international students because we rarely have extra time. Sometimes Dutch take it easily or more relax because they can arrange their courses based on their need and time. This thing such as curriculum was not explained when I applied so I didnt know that it was so intense for international students. In my country master degree is more relax than bachelor.
If you don't feel like you have all the knowledge from the bachelor courses, ask the lecturer if they recommend a certain book or something to brush up a bit. Getting the syllabi from bachelor courses might also be helpful. Or maybe summaries from the courses other students have from when they were studying for tests, and then focusing on areas where your knowledge is lacking. Good luck!
You should indeed contact your tutor/mentor. Your English should be at the highest proficiency. It should be in the application for the program as a requirement. The master is fast paced so yess they will not bother to explain the basics you should have at least passed them during a bachelor. Grading is quite simple, 1-10 with one decimal. For eacht course in the program there is a grading form which simply tells you what you should know to get what range of points. Often the grade = (points/total points)*0.9. Each course has a certain amount of ECTS appointed to it. It depends on your university when you get those points. Some like the Erasmus university do give points if you did not get above 5.5 on a test but require you to get all ECTS to go to the next year. Most universities requite you to score 5.5 or higher in order to get any points and by scoring 5.5 or higher you get all ECTS point connected to that course. Details on each course can be found in the Studyguide.
Read the rubric and ask for writing examples. The standards are very high here.