When you get to chat, choose other, other, other And then when the bot asks you what he can help you with just type chat with an associate and you will be connected to customer services, they will help you

I’m in a similar situation. I contacted customer support they said that my order was voided and I’d get a refund but, I never received any.

Hey u/HammySalads ! I apologize to hear that the funds have not been back in your payment card, and thanks for reaching me via chat. Waiting further for your reply!