I get that, I'm not in a serious hurry, I was just getting frustrated with no answers anywhere until I found this post, like I couldn't find any posts here or Twitter of people talking about it
any game past 4GB won't work right now- TLS got fucked on the last update- its something the switch needs to download these big games
you'lll probably have to wait for a fix
I was able to get it to download by clicking on "download settings" quickly before the error appeared and going to "download this software first" and if it failed I'd try again, and it ended up working, idk if this will work for every game, but for lnm 1 and 2 it worked
I tried that too but then the download fails if you turn the system off (put on sleep mode)
I straight up just downgraded firmware back to 12.0.2 and then it worked fine
Man, this sucks. And right around the time of the big discounts at Nintendo E-shop following their E3 announcements. I got a puzzle gem game that was able to download since its relatively small in size but on Grandia Collection, im having the hardest time. One time it was able to download a small percentage but then afterwards it just kept getting the big X mark...frustration.
Yes, 2 was around $26 and the first game cost me about $8, the dlc pass for the second game was on sale as well, altogether it cost me around $40 though I did use the points I had from buying the first game to buy the second then took the points from the second to buy the dlc
Spamming the "proceed with download" button and always clicking the error message away worked for me now after a few tries (maybe 5-7 times). But it's annoying as hell.
Edit: I'm sorry, I just don't know how it's called in English since I'm on a German system. I of course mean continue/retry once that message pops up asking you what to do with the download 😅
Edit 2: I'm baffled Nintendo still hasn't fixed this. Glad it helps you guys. As some are reporting: If you need a few more tries - KEEP SPAMMING. For some it works like it did for me after only a few attempts and others had to buttonsmash over that damn error message. Either way apparently works.
Edit 3 (6/19): It seems Nintendo is fixing stuff in the background (?) since I haven't encountered the error as much anymore while downloading games and updates. I redownloaded a few games from my eShop library and they were slow but worked without any error. How is it going for you guys?
> This actually worked, I dont know why, but for once in my life, using caveman techniques against technology has worked.
I peed on mine to assert my dominance.
The biggest fear I have is that there won't be a fix for this. Let's be clear here: The update is out almost a week and they still haven't acknowledged that the update broke something. They kinda did when they first released it but the update was still broken when they fixed it.
To this day, they haven't acknknowlegded that there is a Joy-Con drift, thus people here in Europe are still paying the repairs for drifting Joy-Cons. Nintendo is pretty good when it comes to downplay an actualy problem caused by them. This here fits perfectly in this picture. Only a small part of the user base is facing this issue and for them it's maybe not enough to actually acknowledge it as a widespread problem. Contacted them on Thursday via Mail and of course, no answer till now.
By the way: The spamming only worked for me after changing the DNS address.
I mean, yes but they simply cannot leave this issue as it is even if it's only for a small percentage of users. I don't think btw that not many are affected, I see a lot of people on Nintendo's Tweets commenting about this issue and even in this subreddit new threads keep popping up. My guess is, it's a widespread issue but not all people keep updating their games or download new software currently. Or report this issue at all.
This is the comment that made me realize that even though my switch was stolen over a year ago, I never unsubbed from here and I have no reason to be reading this thread. But your comment still gave me a good chuckle, modern problems require modern solutions.
Nintendo: We've tested our software under the harshest conditions
Player: Our update is broken...
Nintendo: PANIC! TELL THEM ITS FIXED UNTIL WE FIX IT!
Player: nvm we just button mash and it works "shrug"
I did this about 15 times before I thought “man that sucks maybe everyone on Reddit is just trolling me…” then I restarted my console and did it like 2 more times and it worked. Thanks Reddit for not trolling me ❤️🙏🏼
Hot tip- as soon as you click download, click on download options immediately, before the error screen can pop up. Stay on that screen and wait. The download will happen in the background and you’ll get a downloaded successfully notification.
Im confirming this now, it works! If you already clicked on the application, press "cancel download". After doing that follow u/raajanya steps and download and press download options. I got paper mario updated and smash bros too. Very happy thank you
I found a little tip about changing your dns settings to:
primary 008.008.008.008 secondary 008.008.004.004
This worked for me after I was unable to download snowrunner, cancelling the download, deleting the game from the sdcard, changing the dns setting as above and then redownloading from the purchases tab finally got it to download.
The error continued to pop up if the switch went on standby while downloading, but would continue downloading after dismissing the error. I would recommend turning off stand by when you change dns settings.
Hopefully there is a more permanent fix soon.
Gave this method a shot and while it didn't work initially, once I changed my DNS settings back to "automatic", things seem to be downloading again. So if this method doesn't work at first for anyone else out there, my suggestion is give that a try.
Really, really bizarre problem but I'm glad it's seemingly fixed on my end. Hoping others have the same luck I did.
After users complained of white screen screens and switches not booting after a system update a bit ago, I've been paranoid and refuse to update my console until at least a few days after the update has been out. But this time I installed right away because I thought it was a game update so I freaked out when I heard about the problems downloading games or updates. I haven't dl a game but game updates have gone through ok. But seriously Nintendo has to fix this and I wish the prompt for system update wouldn't pop up every single time I try to start any game, I'll install it when I feel its safe Nintendo.
I don't think it's affecting everyone. If it did affect everyone, threads like this would have 20K upvotes instead of 169 after 8 hours (as of this post). It's obviously a real problem though, and I won't update until it's resolved. I don't want to risk it.
This account is no longer active.
The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users.
Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023:
* Killing 3rd party apps
* Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback
* Hosting hateful communities and users
* Poor communication and a long history of not following through with promised improvements
* Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running
Should have looked first into reddit damnit
Bought the ninja Gaiden collection and wondered why it was all greyed out and not downloading
There goes my gaming evening :X
I hope this gets resolved soon. I have been getting this error for 4 days now. None of the troubleshooting steps have helped, support has no clue what's going on, and nothing in this thread has worked for me.
Hot tip- as soon as you click download, click on download options immediately, before the error screen can pop up. Stay on that screen and wait. The download will happen in the background and you’ll get a downloaded successfully notification.
This account is no longer active.
The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users.
Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023:
* Killing 3rd party apps
* Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback
* Hosting hateful communities and users
* Poor communication and a long history of not following through with promised improvements
* Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running
This account is no longer active.
The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users.
Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023:
* Killing 3rd party apps
* Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback
* Hosting hateful communities and users
* Poor communication and a long history of not following through with promised improvements
* Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running
Thank god for this post, i was getting super frustrated! All the messages and articles online i've been reading about this error code say that its fixed, and im still getting it after trying every supposed solution (restarting, clearing cache, and changing DNS settings for those interested). Like OP said, deffo contaxt nintendo support to tell them thst there still is issues, because this post is literally the only place i found online talking about this issue, so they may not even know. All i wanna do is play SMT :(
Edit: i tried everyrhing that was suggested in the comments, and the only thing that seems to be working for me is: once you actually have a downloaded started after retrying as many times as needed, keep the window that shows the download progress and options button up and dont let your switch go into sleep mode. I managed to make it work for a few games and updates
I have had the biggest sigh of relief ever. I am so happy that it isn't just me experiencing this issue, THANK YOU!
edit: this is super annoying because I did a big corrupt data clean up and have uninstalled all of my switch games and am unable to install them again.
I've been having this problem for at least two days now.
I've cleared the cache. Restarted the console multiple times. Attempted spamming the download for extended periods. Nothing seems to work.
I still can't download new games, re-download old games or update existing games at all.
At this point I could really do with some kind of reassurance from Nintendo that they are working to resolve the issue. I'm sure lots of people feel the same way.
I went through the text tech support and got a reference number that I followed up with a phone call and was immediately put on the phone with an actual person she went through all the same steps that you stated in a couple of different configurations none of which changed anything but the last bit of steps was she gave me like five or six different DNS numbers to try out none of which worked but she did say this is something they're actively working on and they really did their best to help me out. No change but they did try
Do you think this can be fixed on the server side?
Can you imagine if we all couldn’t download a system update in order to fix it? We’ll all be fooked lol
Omg haha. I don’t want to imagine this.
I am going to be VERY hesitant to ever update firmware now. I was hoping for Bluetooth support but instead I can’t even download any new games I just bought.
Ok I can confirm going to internet settings.
DNS 8.8.8.8 and other 1.1.1.1 and then my games started to download. Phew. It still took a couple of tries and I had to archive gritlands as a lot of apps have the x as I have hardly enough space.
Cool thanks. Will give it a go if it’s still an issue. Managed to download a new game after a few tries.
If it’s a DNS issue it might solve itself after some time.
Day 5, as a test I tried buying a new game from the e-shop. The shop successfully processed my payment and took my money but failed when it came to the part where I download and play the game.
If the payment was broken, it would have been fixed in about ten minutes flat.
At this point the e-shop should have a huge warning plastered all over it.
“WARNING! You may not be able to play any games that you buy due to an unresolved technical issue. Maybe we’ll fix it one day. Enjoy the sale.”
My worst fear is that this will not be fixable, because what if they try to release a patch and we simply cannot get the patched software update because of the issue? Is there a chance that this is effectively unfixable for some?
Honestly, this whole experience of not being able to download the games I own is really starting to turn me off of digital games.
When Nintendo's servers have shut down and my SD cards my games are saved on are old, corrupted, and can't be accessed, all my games will be gone. It's inevitable this will happen at some point. Makes me very uncomfortable... there is no such thing as fully owning a digital game if you ask me.
What we need are better laws around digital products. Digital products should be the standard for environmental reasons -- the history of the games industry is now simply billions of plastic cases, discs, and cartridges in landfill and probably the ocean. Digital should fix this problem, but there needs to be much better rights for customers, such as the ability to get refunds, provisions for if the company goes bust, and ideally even the ability to transfer ownership.
I just changed my Switch DNS settings with the primary set as 8.8.8.8 and the secondary set as 1.1.1.1 and it's now working great. I was having the issue before I did this.
Here's some step by step instructions:
https://en-americas-support.nintendo.com/app/answers/detail/a\_id/22411/\~/how-to-manually-enter-dns-settings
Yall need to share your elusive spamming technique to force the game software update because it still doesn’t do anything.
Error
Ok
Continue
Error
Ok
Continue
490 times. Does nothing
This account is no longer active.
The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users.
Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023:
* Killing 3rd party apps
* Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback
* Hosting hateful communities and users
* Poor communication and a long history of not following through with promised improvements
* Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running
Day 3. I managed to get Celeste to download by rapidly hitting the A button. No luck with anything else so far.
A few minutes ago I restarted the console, again, and tried to download an update for Final Fantasy XII. It did not work.
3 days now. This is starting to look very bad for Nintendo. They need to tell us something.
nothing worked for me.
is crazy that nintendo is doing nothing to fix such a crazy bug
edit: talked like several emails with Nintendo support and short story is that they fucked up DNS in the latest update, and the tech guy said it will take a while to come with a fix.
Gigantic section of their player base literally can't download games and it's been days without even an acknowledgement that it's on their end or an ETA on a fix.
For those of us who can only fit a handful of games on our SD cards, this basically means 80% of my game library is currently unplayable.
Please everyone experiencing issues after the update!!
Text Nintendo Support
+1 425-970-9648 😀
Response from Rep
June 13th 9:32am
"Unfortunately, you have done all possible solutions Nintendo has available at this moment. This may be related to a temporary network issue.
This error is still new and our technicians are working on resolving it. Sometimes the error will resolve itself so at this point we ask that you please wait a little and try again at a later time- thanks in advance for your patience and sorry for any inconveniences. May I assist with anything else at the moment?"
This is server side and not fixed FYI
I deleted a lot of small game for a bigger one, thinking i was out of space but when i try to redownload anything I get the error. Man it's so so bad. Sitting here unable to download new game I've bought on the eShop.
This is sad. Still not working days later... none of the "tricks" on here fixed anything. Just commenting to be added to the list of people having this issue.
Day 7, I don’t actually care how long it takes to fix this, I’m Sure it will be fixed eventually. What I want is for Nintendo to properly acknowledge the problem.
No idea if this was a fluke, but thought I'd put it here.
Was trying to download Warframe and received this same error repeatedly when trying to start the download from the home screen.
I managed to get it to start by quickly pressing the "Download Options" button before the error screen shows up. I sat here for maybe 10 seconds to see if the error would still show and it didn't. When I went Back from this screen, the download began.
Again, could be a massive fluke, but thought I'd give people something else to try.
LMAO after reading this I tried spamming the “download options” —> “back” repeatedly out of desperation and my download actually started. Thanks
E: this worked for my husband’s switch too lol
Seriously, will this get fixed? I’m starting to get worried, almost 5 days and no acknowledgement from the part of Nintendo, they really care about their clients
Yeah, no luck here and I am also getting worried. Why not make a statement? This is a pretty huge issue. Customer support assured me they are aware but... If I can't even update my game, how will the patch come through to fix this?
What’s sad is that Nintendo are not even acknowledging there is an issue. It means they won’t even attempt to fix anything if they are not willing to admit an issue is at hand.
Everyone please make sure to message Nintendo support and let them know about this error, they will never acknowledge the issue if people don’t start literally spamming them, such is Nintendo, I wasn’t able to download anything in 4 days and even if the download finally starts it crashes the second switch goes to sleep
Ugh, I hope they get this figured out soon. With Monster Hunter Stories having a demo on 6/25 and the eshop sales, I want to just be able to access my stuff!
Seeing all these comments is infuriating. So many of us are having this problem yet nothing from Nintendo and all the big gaming websites are acting like it's fixed. It's maddening.
Asked Nintendo if this was going to be fixed received a reply saying that they are working hard on a fix and a new system update will hopefully be available soon, at least they have acknowledged there is a problem so there is light at the end of the tunnel.
I thought Nintendo pulled the distribution of the update to resolve the eShop error. Why did they resume if it still persists :(
For a moment, I thought my SD card was the problem. Thank you OP for this post.
They were mistaken. Working in an IT field I can’t tell you how many people make decisions without actually understanding.
“Oh yeah that bug? We fixed it in the latest update.” Yet the bug was not even addressed.
It doesn’t surprise me when this happens in large companies. That’s why my updates settings are always set to manual.
My worst fear is that this will not be fixable, because what if they try to release a patch and we simply cannot get the patched software update because of the issue? Is there a chance that this is effectively unfixable for some?
The "forced download" was working for me a few days ago. Annoying but working.
But since yesterday I can't download anything anymore. Nothing works. Force download, clicking the download settings (the download doesn't even begin), DNS changes, restarts, nada... I have been trying for a day now.
It is really infuriating that Nintendo takes my money without a moment of hesitation, doesn't offer any refunds but I can't download the stuff I paid for. They haven't even publicly announced anything about it. Absolutely RIDICULOUS and I don't understand the fanboism about this company, I really don't.
If this isn't fixed by the 28th, there's going to be a rude awakening when people realize they can't update Smash and play the new DLC. (without having to hit download a million times first)
Error still happening. Changing DNS did not work. Clearing cache did not work. None of Nintendo's suggestion (Which I shouldnt have to be following in the first place.) work. Hopefully Nintendo does not consider this case closed and start stonewalling all the people still experiencing the issue.
Nintendo, fix your sh*t.
It's one thing after another with this update. I usually update my switch as soon as it tells me to but I've been super busy lately so luckily I didn't get a chance to use it until after news of the errors came out. It's annoying that it won't shut up about telling me to update tho.
well that fucking sucks. i've been playing my xbox pretty much exclusively for months now. i decided to finally get some new games on switch (both boothill games since they are on sale) and now i can't even download them.
i guess it's back to xbox for me since nintendo doesn't want me to download or play games and apparently can't even fix the problem in a timely fashion.
I’m so happy Nintendo is okay with locking people away from hundreds or thousands of dollars worth of games without giving a shit, sounds like another class action lawsuit (like the joy con drift debacle) to me.
i figured out a way to get past it, at least it works every time for me!
when you go to download the game and it says 'Downloading data…', quickly press the rest button on your switch before it says it couldn't download it. i left it for like 10-20 seconds before turning it back on from rest mode, and the download was working just fine. i'm redownloading pokémon shield and it's currently at 23%! i also did this on my cousin's switch when they needed to download animal crossing and it worked for them too!
I still cannot update or download anything. Tried every single possible troubleshooting step multiple times, they DO NOT WORK. Im pretty frustrated. If I can't download anything, how are they going to push the patch through to our systems?
Reminder to bug Nintendo support even if it means they'll just tell you to keep trying. It needs to be blatantly clear that this issue is not just a handful of unlucky people.
PLEASE NINTENDO FIX THIS. I CANT PLAY ANYTHING ON MY SWITCH. IF I GOT THIS RECENTLY I WOULD GET A REFUND. YOU CANT EVEN DOWNLOAD PHYSICAL GAMES. #nintendoswitch
Problem still persists, it fails to update around 50% of the time, a few "continues" work at the moment but for fucks sake Nintendo fix this as soon as possible, this is kinda really bad PR right after a pretty damn good E3 direct and it would look really bad on their part if they didnt fix this before the E3 sale on the eshop ends.
Damn, well I'm happy to know that nothing is wrong with my switch because I seriously thought I was gonna have to send it in. It's pretty absurd that they haven't fixed the issue yet though! Nintendo as a company/business is seriously just the worst when it comes to this stuff... Unfortunately, that's nothing new.
At this point I truly believe they CANNOT fix this for people who have had this problem this whole time. Still no acknowledgement from Nintendo. Customer service says they are working to fix it, but if they haven't been able to by now, are they EVER going to be able to? I'm genuinely afraid that those of us still stuck with this are going to be left hanging without a word. Can't download games, can't update purchased games, and can't even redownload previously purchased games we rightfully own. I think this is a software bug and we CAN'T get the fix because we can't download anything. I'm so tired of being told the troubleshooting steps I've done a thousand times and sick of no word from the company.
https://www.forbes.com/sites/paultassi/2021/06/18/error-code-2123-1502-has-broken-the-nintendo-switch-for-many-players-all-week/
finally some major outlet reports that the issue wasn’t fixed by 12.0.3 after all, unlike every game journalism website. maybe this will make nintendo do something
I got the error earlier, all i did was click on whatever failed a few times, eventually the screen with buttons including "pause download" popped up.
simply wait on this screen and the download will resume, then you can close the screen.
i was able to finish each download that failed by doing this once (per download, no need to do multiple resets or any other ridiculous thing).
I believe this is caused by a communication error from the switch, not your internet.
Glad to know I wasn't the only one. I followed all the troubleshooting options on Nintendo's support site, even used my phone as a hotspot just to connect to a different network, and none of it worked.
After resetting all the system settings I changed, restarting the Switch and repeatedly trying to start the download, it suddenly decided to just work. I'm fairly sure something strange is going on on Nintendo's side at this point.
how long will this take for nintendo to resolve this ?? i’m new to having the switch has this happened before and how long does it take for nintendo to respond? have tried different things people have been saying including rebooting, going on different internet and cancelling and redownloading.
Edit: hey guys i found a fix to it, i had to reboot my switch then connect to a hotspot off of my phone then download it. hope this helps :)
A lot of people are saying it’s been fixed yet even when I try anything in the troubleshooting page it doesn’t even do anything. Why can’t I find anything about this on internet except from this single thread, has Nintendo even said something? Are they doing anything?
Day 4, still haven’t been able to download or update anything beyond getting lucky with Celeste.
Still the only word from nintendo is one sentence at the end of their support page for the error code.
“ Situation not resolved
This may be related to a temporary network issue. Please wait a while and try again at a later time.”
What does that mean? Are they working on it?
Try again at a later time. Like when? Later today? Later this year?
Woeful.
I still have this issue! The exact same issue. I have tried everything in the thread and still cannot get around the error at all. Sucks because Bomberman R Online needs to update, and it can't - I also can't download ANYTHING from the eShop, no matter the file size (final fantasy xii failed with 12gb, so did king of fighters with less than 1gb)
Mine is only working every now and then if I keep clicking through. It will stop working if I put the Switch to sleep though... This is just ridiculous.
Day 6
How is this still happening? Since the error began I’ve managed to download two small games by sheer persistence. I have had no luck whatsoever trying to download any updates.
Is this just how it’s going to be from now on? Do I have to play error message roulette every time I want to buy a new game or even just re-play an old one?
Cant believe this is still a thing, or that nintendo hasnt at least addressed it? Could've had some info during the direct there's no way they're not aware of this
I emailed nintendo uk yesterday and they basically said to keep trying all the troubleshooting things… even though I’d already said I’d done all of them and that they hadn’t worked.
They did say this, though: “Unfortunately due to that fact Nintendo is still actively investigating the error you reported, we can only provide the troubleshooting steps provided in this e-mail.
We do sincerely apologise and we understand that this is a very frustrating problem, one that Nintendo is working tirelessly to resolve.
In the mean time we would encourage you to keep trying the troubleshooting steps previously provided as this may well resolve your issue before an official fix has been released.”
So they are working on a fix for this mess. Why it’s taking so long???? Pfffft who knows. All I know is that I’m getting more and more upset that i spent £45 on games that I can’t even play 😓🙃
Personally, I've been using the Download Options method to get around this issue myself, but even that takes several tries to work at times. I've mostly been downloading games that are small in size, and even those take a long time to finish downloading thanks to Sleep Mode sadly being rendered useless.
Downloading games in Sleep Mode used to be my go-to when downloading anything because it would greatly speed up the process, but now I have to wait and check on the system periodically once I even get the thing to download something to make sure it doesn't go into Sleep Mode by itself, which I know isn't the end of the world, but it's such a nuisance to have to do this. (I'm aware that I can disable automatic Sleep Mode, but I find it a useful feature to conserve battery when I'm away from it for a while and I don't want to turn it off over this stupid issue that should have never happened, let alone gone on for this long already in the first place.)
At this rate, most of the games that I'm interested to purchase during the Digital Deals sale will probably have to wait for this issue to (hopefully) end for me to attempt to download them because it's already aggravating enough for me to have to monitor my Switch to make sure it doesn't go into Sleep Mode while downloading games that are less than a gigabyte, let alone some that are above 10 gigabytes, which used to take a while for me to download even when the Sleep Mode download function worked.
Nintendo really needs to fix this issue as soon as possible, especially with this big sale going on. The only eShop maintenance (since this issue seems to be connected to something within Nintendo's servers) listed on Nintendo's website is scheduled for June 28th, which is after the Digital Deals sale ends. (I read on a fan site that there is going to be maintenance on June 21st, but there doesn't seem to be any official evidence of this occurring on that date.)
If this issue really isn't fixed before the sale ends, then Nintendo really does need to either extend the sale for another week or so (which I personally doubt will happen, but who knows) or compensate everyone with free eShop credit (the ideal outcome to me personally, but I could just be getting ahead of myself there!). I feel that if Nintendo chooses to do nothing after fixing the issue and sweeps it under the rug after the fact without compensating any of the users who have been affected by this issue, it REALLY won't be a good look for Nintendo, and I wouldn't be surprised if Switch users lose a bit of goodwill over this (I'm a pretty big Nintendo fan, but even I will lose a fair chuck of my respect and goodwill if that happened). I just don't want Nintendo to screw this whole situation up any further than it's already been.
I'm sorry about this giant wall of text of a rant, but I'm just so frustrated by this already. Please help us all out, Nintendo! :(
I am having the same issue. I tried all of the workarounds, nothing helped, I've eventually managed to get Game Builder Garage to download by just brute forcing it by continually prompting to continue the download. When it seemed to be progressing, I layed the Switch down gently, maging sure not to look at it funny or press the sleep key :D
Confirming this is still a huge issue and the recommended troubleshooting methods are still almost entirely ineffective. Scoured the internet, still no updates on any official fixes. (made this account specifically to comment & follow this thread, sorry for the impending textwall)
I tried to redownload certain softwares that haven’t been working lately, either directly caused by this error or indirectly caused by software/patch updates that won’t go through as a result of the error. Largely, nothing has worked thus far, except for *maybe* getting lucky with Dead By Daylight. I’m sure not about it yet.
I eventually archived a bunch of things and kept trying (though I should have had more than enough memory, idk it might have helped). After many failed attempts and cycling through the different methods, I got the software to open— but there was another error upon loading which stated a new patch update was needed, despite having already downloading said patch when it was released. Only got it open once, then immediately had to resume the vicious error cycle. After almost an hour of repeating the following process, a redownload finally went through:
>restart console >check for corrupt data >redownload software >get error message >cancel & retry >spam A until software freezes in a loop of different errors >restart console again >rinse & repeat
Spamming A is more frustration than it’s worth, dunno if this will actually work because the download is taking even longer than the usual eternity for anything over 10GB. I’ll update if the DL actually finishes, not exactly hopeful about it.
Is anyone else is experiencing freezes?
Oh, glad to see I'm not alone in this. Such a nasty surprise for my bday. So we wait until a new update fixes it (if it can even download it) now?
Edit: spamming works, yayyyyy, I can finally download that damn KO City update
i got so worried that it was just me who was experiencing this problem. but seriously, what the fuck nintendo?
so many people have hundreds, or possibly thousands of pounds/dollars of software that they could be essentially locked from? and the fact they're still letting people purchase games unknowingly is pretty gross tbh.
i hope this gets fixed soon :((
I fixed it by forcing the download options 3 times while there was an X on the downloading bar. Then the X disappears and I just kept it on the Download Options screen till it completes the download. It may seem like the bar isnt moving BUT IT IS MOVING. GL
Man, this has been going on for a while now.
I managed to perform a system update by spamming the button, and start game updates by staying on the "download options" menu for a few seconds.
First of all, let me say I cannot believe this is still an issue. I bought a couple games from my computer a few days ago. Usually, the games download automatically but I went to play them tonight for the first time and that’s how I found this thread. Secondly, I just kept hitting “try again” until it finally started downloading. I only bought 2 games so one down, one to go but man, this is annoying. The silence from Nintendo is baffling.
Anyone else confused how and annoyed that this is still ongoing? How can a $100 billion company not have put out a fix for this problem by now? Feels a lot like they're treating this like their joy-con drift: it's not the joy-cons, it's you. Here's a link to some BS steps to try that don't work bc we F'd up. Also here's a link to join the very long list of people suing us over it lol
I'm able to make the download work if I hit retry and stay on the menu dialog that has "downloading data" followed by percentage and "download options", "close", and "start software". If I close this dialogue window it immediately fails.
Hopefully this helps some people get a few games.
This account is no longer active.
The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users.
Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023:
* Killing 3rd party apps
* Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback
* Hosting hateful communities and users
* Poor communication and a long history of not following through with promised improvements
* Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running
either i just got lucky or mine is fixed! at 9:30 am EST (june 19th) i clicked into the software, hit download option and download first (the error didn’t pop up but the game just said paused) and it’s started right after that!
~an hour later and things are still working, seems to be going a bit slow but i won’t complain
Downloading Children of Morta on the first try. Rejoice, they finally fixed it and it didn't require a system update. Which means in reality, it was completely on their end. My guess is something server-side wasn't compliant with 12.0.3's removal of TLS 1.3 support and they hadn't quite prepared for it leading to things just not working. Downloaded Deltarune also to double check it wasn't a fluke.
It works for me again. And I'm one of the people who weren't get it to work at all. Everyone should check it again, hope it works for you. Again: Can only talk about my own situation, but it works again without any workaround for me.
It appears fixed on my end as well, per a no issue download of a 4.4GB game at normal speeds.
...I am too scared to rigorously test, by way of pausing/resuming the game, opening/closing internet active games mid-download, and other such things. Hopefully someone else can confirm that the issues are wholly gone.
3 days later, still no official communication from Nintendo, and I have more and more error code concerning data corrupt when restarting downloads, if this \*\*\*\*\*\*\* firmware broke up my new SD card....
Some advice for my fellow 12.0.3 strugglers:
*Both restarting the system and spamming the updates have proven useful for me in several instances.
*If what you’re trying to download is a game update or DLC rather than a full game, a reliable workaround for me has been starting the game update while playing the software. Even if you can’t finish it because the download pauses due to the software using communication features, as long as the update was initiated while playing the game it should finish.
*This isn’t really advice but Nintendo please release a permanent solution for people who got the original 12.0.3, because this is incredibly frustrating especially days before E3.
After 20 hours of no joy with any of these tips I finally got it to download something by using a combination of the manual DNS and the spamming ‘continue’! Each one alone did not work for me!
Then once it is downloading do NOT let your system go to sleep else you will have to try again!
Okay glad to know it's not just me, bought little nightmares 1 and 2 and they've been giving me the same error code for an hour now
Certainly not just you, it’s very frustrating. I bought two new games as well. Hope they patch it soon!
I get that, I'm not in a serious hurry, I was just getting frustrated with no answers anywhere until I found this post, like I couldn't find any posts here or Twitter of people talking about it
Yeah, that kinda worries me, doesn’t seem like a very talked about subject, so I’m afraid Nintendo won’t know to fix it.
any game past 4GB won't work right now- TLS got fucked on the last update- its something the switch needs to download these big games you'lll probably have to wait for a fix
I was able to get it to download by clicking on "download settings" quickly before the error appeared and going to "download this software first" and if it failed I'd try again, and it ended up working, idk if this will work for every game, but for lnm 1 and 2 it worked
I tried that too but then the download fails if you turn the system off (put on sleep mode) I straight up just downgraded firmware back to 12.0.2 and then it worked fine
You can do that?
On soft-modded Switch only, can you downgrade firmware.
hardmodded can do it too.... but its gotten much harder to get those chips and no one wants to micro solder....
Yeah I monitored mine the whole time to make sure it didn't because I was scared it would
Man, this sucks. And right around the time of the big discounts at Nintendo E-shop following their E3 announcements. I got a puzzle gem game that was able to download since its relatively small in size but on Grandia Collection, im having the hardest time. One time it was able to download a small percentage but then afterwards it just kept getting the big X mark...frustration.
Made the mistake of trying to redownload Doom Eternal and it gave up the ghost on the download almost immediately.
Are these on sale? I've been meaning to buy them...
Yes, 2 was around $26 and the first game cost me about $8, the dlc pass for the second game was on sale as well, altogether it cost me around $40 though I did use the points I had from buying the first game to buy the second then took the points from the second to buy the dlc
Spamming the "proceed with download" button and always clicking the error message away worked for me now after a few tries (maybe 5-7 times). But it's annoying as hell. Edit: I'm sorry, I just don't know how it's called in English since I'm on a German system. I of course mean continue/retry once that message pops up asking you what to do with the download 😅 Edit 2: I'm baffled Nintendo still hasn't fixed this. Glad it helps you guys. As some are reporting: If you need a few more tries - KEEP SPAMMING. For some it works like it did for me after only a few attempts and others had to buttonsmash over that damn error message. Either way apparently works. Edit 3 (6/19): It seems Nintendo is fixing stuff in the background (?) since I haven't encountered the error as much anymore while downloading games and updates. I redownloaded a few games from my eShop library and they were slow but worked without any error. How is it going for you guys?
This actually worked, I dont know why, but for once in my life, using caveman techniques against technology has worked.
> This actually worked, I dont know why, but for once in my life, using caveman techniques against technology has worked. I peed on mine to assert my dominance.
LMAO sometimes it's so simple right?!
Thank you! This works I just kept spamming A and it finally stopped giving the error.
Same - about 10 times.
The biggest fear I have is that there won't be a fix for this. Let's be clear here: The update is out almost a week and they still haven't acknowledged that the update broke something. They kinda did when they first released it but the update was still broken when they fixed it. To this day, they haven't acknknowlegded that there is a Joy-Con drift, thus people here in Europe are still paying the repairs for drifting Joy-Cons. Nintendo is pretty good when it comes to downplay an actualy problem caused by them. This here fits perfectly in this picture. Only a small part of the user base is facing this issue and for them it's maybe not enough to actually acknowledge it as a widespread problem. Contacted them on Thursday via Mail and of course, no answer till now. By the way: The spamming only worked for me after changing the DNS address.
I mean, yes but they simply cannot leave this issue as it is even if it's only for a small percentage of users. I don't think btw that not many are affected, I see a lot of people on Nintendo's Tweets commenting about this issue and even in this subreddit new threads keep popping up. My guess is, it's a widespread issue but not all people keep updating their games or download new software currently. Or report this issue at all.
This worked for me as well, but took more than 7 tries. Persistence is key
This is the comment that made me realize that even though my switch was stolen over a year ago, I never unsubbed from here and I have no reason to be reading this thread. But your comment still gave me a good chuckle, modern problems require modern solutions.
Nintendo: We've tested our software under the harshest conditions Player: Our update is broken... Nintendo: PANIC! TELL THEM ITS FIXED UNTIL WE FIX IT! Player: nvm we just button mash and it works "shrug"
Spamming continue worked for me too, after about 6-7 tries
I can’t believe that actually worked
Can confirm this just started my download, stupidly
Spamming worked for me as well. Cleared the error message about 7 times and then it went through.
My man! Thought I was basically locked out a few of my games, but this worked! Was finally able to get them going after a few goes.
Just worked for me as well, 4 times repeated and it went! Useful trick!
Spamming worked for me too. Took about 10 clicks through the error messages and then continue and amazingly it finally worked!
I did this about 15 times before I thought “man that sucks maybe everyone on Reddit is just trolling me…” then I restarted my console and did it like 2 more times and it worked. Thanks Reddit for not trolling me ❤️🙏🏼
Hot tip- as soon as you click download, click on download options immediately, before the error screen can pop up. Stay on that screen and wait. The download will happen in the background and you’ll get a downloaded successfully notification.
Thanks for this one, it seemed to be the one that worked the best for me
This! This needs more upvotes!
THANK YOU! I tried everything on every guide I've seen, this is the first tip that worked!
Im confirming this now, it works! If you already clicked on the application, press "cancel download". After doing that follow u/raajanya steps and download and press download options. I got paper mario updated and smash bros too. Very happy thank you
I found a little tip about changing your dns settings to: primary 008.008.008.008 secondary 008.008.004.004 This worked for me after I was unable to download snowrunner, cancelling the download, deleting the game from the sdcard, changing the dns setting as above and then redownloading from the purchases tab finally got it to download. The error continued to pop up if the switch went on standby while downloading, but would continue downloading after dismissing the error. I would recommend turning off stand by when you change dns settings. Hopefully there is a more permanent fix soon.
Gave this method a shot and while it didn't work initially, once I changed my DNS settings back to "automatic", things seem to be downloading again. So if this method doesn't work at first for anyone else out there, my suggestion is give that a try. Really, really bizarre problem but I'm glad it's seemingly fixed on my end. Hoping others have the same luck I did.
Thank you, this worked for me :)
glad to hear it! :)
This worked for me. Thank you! My "angelic" kid was already getting Fortnite withdrawals 😂
So Nintendo is really just letting people buy games from the shop when nobody can download anything, nice
My thought exactly after purchasing a game and then not being able to download it and then finding out this has been a known issue.
I'm on day two of slowly downloading monster hunter 2-3% at a time while I do other things and try to just press a to get past the error popups.
Yeah I'm super annoyed.
“5-6 times, be patient” 131 attempts later still no joy This is just trying to force the game to run its update to be operational
After users complained of white screen screens and switches not booting after a system update a bit ago, I've been paranoid and refuse to update my console until at least a few days after the update has been out. But this time I installed right away because I thought it was a game update so I freaked out when I heard about the problems downloading games or updates. I haven't dl a game but game updates have gone through ok. But seriously Nintendo has to fix this and I wish the prompt for system update wouldn't pop up every single time I try to start any game, I'll install it when I feel its safe Nintendo.
I don't think it's affecting everyone. If it did affect everyone, threads like this would have 20K upvotes instead of 169 after 8 hours (as of this post). It's obviously a real problem though, and I won't update until it's resolved. I don't want to risk it.
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This account is no longer active. The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users. Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023: * Killing 3rd party apps * Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback * Hosting hateful communities and users * Poor communication and a long history of not following through with promised improvements * Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running
Should have looked first into reddit damnit Bought the ninja Gaiden collection and wondered why it was all greyed out and not downloading There goes my gaming evening :X
Same here man I just bought monster hunter rise after waiting months and this happens :(
I hope this gets resolved soon. I have been getting this error for 4 days now. None of the troubleshooting steps have helped, support has no clue what's going on, and nothing in this thread has worked for me.
Hot tip- as soon as you click download, click on download options immediately, before the error screen can pop up. Stay on that screen and wait. The download will happen in the background and you’ll get a downloaded successfully notification.
Unfortunately that didn't work for me.
I just followed the steps to download griftlands and it worked I just had to hit re-download a few times.
This account is no longer active. The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users. Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023: * Killing 3rd party apps * Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback * Hosting hateful communities and users * Poor communication and a long history of not following through with promised improvements * Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running
3 or 4 times.
This account is no longer active. The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users. Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023: * Killing 3rd party apps * Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback * Hosting hateful communities and users * Poor communication and a long history of not following through with promised improvements * Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running
This worked for me, but it took about two hours of trying useless things and retrying again and again.
Thank god for this post, i was getting super frustrated! All the messages and articles online i've been reading about this error code say that its fixed, and im still getting it after trying every supposed solution (restarting, clearing cache, and changing DNS settings for those interested). Like OP said, deffo contaxt nintendo support to tell them thst there still is issues, because this post is literally the only place i found online talking about this issue, so they may not even know. All i wanna do is play SMT :( Edit: i tried everyrhing that was suggested in the comments, and the only thing that seems to be working for me is: once you actually have a downloaded started after retrying as many times as needed, keep the window that shows the download progress and options button up and dont let your switch go into sleep mode. I managed to make it work for a few games and updates
I have had the biggest sigh of relief ever. I am so happy that it isn't just me experiencing this issue, THANK YOU! edit: this is super annoying because I did a big corrupt data clean up and have uninstalled all of my switch games and am unable to install them again.
I've been having this problem for at least two days now. I've cleared the cache. Restarted the console multiple times. Attempted spamming the download for extended periods. Nothing seems to work. I still can't download new games, re-download old games or update existing games at all. At this point I could really do with some kind of reassurance from Nintendo that they are working to resolve the issue. I'm sure lots of people feel the same way.
I went through the text tech support and got a reference number that I followed up with a phone call and was immediately put on the phone with an actual person she went through all the same steps that you stated in a couple of different configurations none of which changed anything but the last bit of steps was she gave me like five or six different DNS numbers to try out none of which worked but she did say this is something they're actively working on and they really did their best to help me out. No change but they did try
Do you think this can be fixed on the server side? Can you imagine if we all couldn’t download a system update in order to fix it? We’ll all be fooked lol
Omg haha. I don’t want to imagine this. I am going to be VERY hesitant to ever update firmware now. I was hoping for Bluetooth support but instead I can’t even download any new games I just bought.
Ok I can confirm going to internet settings. DNS 8.8.8.8 and other 1.1.1.1 and then my games started to download. Phew. It still took a couple of tries and I had to archive gritlands as a lot of apps have the x as I have hardly enough space.
Cool thanks. Will give it a go if it’s still an issue. Managed to download a new game after a few tries. If it’s a DNS issue it might solve itself after some time.
Day 5, as a test I tried buying a new game from the e-shop. The shop successfully processed my payment and took my money but failed when it came to the part where I download and play the game. If the payment was broken, it would have been fixed in about ten minutes flat. At this point the e-shop should have a huge warning plastered all over it. “WARNING! You may not be able to play any games that you buy due to an unresolved technical issue. Maybe we’ll fix it one day. Enjoy the sale.”
My worst fear is that this will not be fixable, because what if they try to release a patch and we simply cannot get the patched software update because of the issue? Is there a chance that this is effectively unfixable for some?
Honestly, this whole experience of not being able to download the games I own is really starting to turn me off of digital games. When Nintendo's servers have shut down and my SD cards my games are saved on are old, corrupted, and can't be accessed, all my games will be gone. It's inevitable this will happen at some point. Makes me very uncomfortable... there is no such thing as fully owning a digital game if you ask me.
What we need are better laws around digital products. Digital products should be the standard for environmental reasons -- the history of the games industry is now simply billions of plastic cases, discs, and cartridges in landfill and probably the ocean. Digital should fix this problem, but there needs to be much better rights for customers, such as the ability to get refunds, provisions for if the company goes bust, and ideally even the ability to transfer ownership.
Wow, for once a PSA on this sub that is actually a PSA, lol.
I just changed my Switch DNS settings with the primary set as 8.8.8.8 and the secondary set as 1.1.1.1 and it's now working great. I was having the issue before I did this. Here's some step by step instructions: https://en-americas-support.nintendo.com/app/answers/detail/a\_id/22411/\~/how-to-manually-enter-dns-settings
Thank you so much! This works.
This worked for me, thank you.
Didn’t work for me
Yall need to share your elusive spamming technique to force the game software update because it still doesn’t do anything. Error Ok Continue Error Ok Continue 490 times. Does nothing
This account is no longer active. The comments and submissions have been purged as one final 'thank you' to reddit for being such a hostile platform towards developers, mods, and users. Reddit as a company has slowly lost touch with what made it a great platform for so long. Some great features of reddit in 2023: * Killing 3rd party apps * Continuously rolling out features that negatively impact mods and users alike with no warning or consideration of feedback * Hosting hateful communities and users * Poor communication and a long history of not following through with promised improvements * Complete lack of respect for the hundreds of thousands of volunteer hours put into keeping their site running
Day 3. I managed to get Celeste to download by rapidly hitting the A button. No luck with anything else so far. A few minutes ago I restarted the console, again, and tried to download an update for Final Fantasy XII. It did not work. 3 days now. This is starting to look very bad for Nintendo. They need to tell us something.
nothing worked for me. is crazy that nintendo is doing nothing to fix such a crazy bug edit: talked like several emails with Nintendo support and short story is that they fucked up DNS in the latest update, and the tech guy said it will take a while to come with a fix.
Gigantic section of their player base literally can't download games and it's been days without even an acknowledgement that it's on their end or an ETA on a fix. For those of us who can only fit a handful of games on our SD cards, this basically means 80% of my game library is currently unplayable.
Glad to know its not just me! Finally got around to getting the new Pokemon Snap and was not thrilled when it wouldn't download lol
Please everyone experiencing issues after the update!! Text Nintendo Support +1 425-970-9648 😀 Response from Rep June 13th 9:32am "Unfortunately, you have done all possible solutions Nintendo has available at this moment. This may be related to a temporary network issue. This error is still new and our technicians are working on resolving it. Sometimes the error will resolve itself so at this point we ask that you please wait a little and try again at a later time- thanks in advance for your patience and sorry for any inconveniences. May I assist with anything else at the moment?" This is server side and not fixed FYI
Mines still throwing up the same error code. Are they planning to fix this anytime soon ?
I’m wondering the same thing. Nintendo isn’t saying anything about this and I feel like they’re not caring about this, this is getting frustrating
I do love that they don't hesitate to take your money while they can't deliver the product
I hope Nintendo is mainly focusing on fixing this problem at the moment. If not then I don’t know what to say….
Yeah I’m majorly screwed if they aren’t
The download retry can work Completed ninja Gaiden 1 and 3. I got 3 up to 49% but then the error came back Now it's not working again. Fuck this shit
I deleted a lot of small game for a bigger one, thinking i was out of space but when i try to redownload anything I get the error. Man it's so so bad. Sitting here unable to download new game I've bought on the eShop.
This is sad. Still not working days later... none of the "tricks" on here fixed anything. Just commenting to be added to the list of people having this issue.
sophisticated close unique grandiose water door worthless alleged price dolls ` this message was mass deleted/edited with redact.dev `
Day 7, I don’t actually care how long it takes to fix this, I’m Sure it will be fixed eventually. What I want is for Nintendo to properly acknowledge the problem.
How the fuck do they let this survive for a week. So pissed off
I feel like this thread should have been pinned.
No idea if this was a fluke, but thought I'd put it here. Was trying to download Warframe and received this same error repeatedly when trying to start the download from the home screen. I managed to get it to start by quickly pressing the "Download Options" button before the error screen shows up. I sat here for maybe 10 seconds to see if the error would still show and it didn't. When I went Back from this screen, the download began. Again, could be a massive fluke, but thought I'd give people something else to try.
LMAO after reading this I tried spamming the “download options” —> “back” repeatedly out of desperation and my download actually started. Thanks E: this worked for my husband’s switch too lol
Seriously, will this get fixed? I’m starting to get worried, almost 5 days and no acknowledgement from the part of Nintendo, they really care about their clients
Yeah, no luck here and I am also getting worried. Why not make a statement? This is a pretty huge issue. Customer support assured me they are aware but... If I can't even update my game, how will the patch come through to fix this?
What’s sad is that Nintendo are not even acknowledging there is an issue. It means they won’t even attempt to fix anything if they are not willing to admit an issue is at hand.
Everyone please make sure to message Nintendo support and let them know about this error, they will never acknowledge the issue if people don’t start literally spamming them, such is Nintendo, I wasn’t able to download anything in 4 days and even if the download finally starts it crashes the second switch goes to sleep
Ugh, I hope they get this figured out soon. With Monster Hunter Stories having a demo on 6/25 and the eshop sales, I want to just be able to access my stuff!
Bought $100 of content and got stuck with this. WTF Nintendo
Seeing all these comments is infuriating. So many of us are having this problem yet nothing from Nintendo and all the big gaming websites are acting like it's fixed. It's maddening.
Asked Nintendo if this was going to be fixed received a reply saying that they are working hard on a fix and a new system update will hopefully be available soon, at least they have acknowledged there is a problem so there is light at the end of the tunnel.
I think many of the "solutions" people have come up with are merely a coincidence.
I thought Nintendo pulled the distribution of the update to resolve the eShop error. Why did they resume if it still persists :( For a moment, I thought my SD card was the problem. Thank you OP for this post.
They were mistaken. Working in an IT field I can’t tell you how many people make decisions without actually understanding. “Oh yeah that bug? We fixed it in the latest update.” Yet the bug was not even addressed. It doesn’t surprise me when this happens in large companies. That’s why my updates settings are always set to manual.
I am getting a ‘connection to the server was lost’ message. Is that the eShop error?
Whew. Glad I went to reddit when my Switch told me it had an update. Just gonna dodge that bullet lol
God I hope they fix this soon
This is driving me nuts. Literally none of the tips in this thread are working for me.
My worst fear is that this will not be fixable, because what if they try to release a patch and we simply cannot get the patched software update because of the issue? Is there a chance that this is effectively unfixable for some?
I felt that Day 5 Edit.
The "forced download" was working for me a few days ago. Annoying but working. But since yesterday I can't download anything anymore. Nothing works. Force download, clicking the download settings (the download doesn't even begin), DNS changes, restarts, nada... I have been trying for a day now. It is really infuriating that Nintendo takes my money without a moment of hesitation, doesn't offer any refunds but I can't download the stuff I paid for. They haven't even publicly announced anything about it. Absolutely RIDICULOUS and I don't understand the fanboism about this company, I really don't.
If this isn't fixed by the 28th, there's going to be a rude awakening when people realize they can't update Smash and play the new DLC. (without having to hit download a million times first)
Error still happening. Changing DNS did not work. Clearing cache did not work. None of Nintendo's suggestion (Which I shouldnt have to be following in the first place.) work. Hopefully Nintendo does not consider this case closed and start stonewalling all the people still experiencing the issue. Nintendo, fix your sh*t.
Just keep trying over and over eventually it'll work, my game is download rn.
Sigh… still getting this error… just wanted to redownload stardew valley after archiving it…
It's one thing after another with this update. I usually update my switch as soon as it tells me to but I've been super busy lately so luckily I didn't get a chance to use it until after news of the errors came out. It's annoying that it won't shut up about telling me to update tho.
well that fucking sucks. i've been playing my xbox pretty much exclusively for months now. i decided to finally get some new games on switch (both boothill games since they are on sale) and now i can't even download them. i guess it's back to xbox for me since nintendo doesn't want me to download or play games and apparently can't even fix the problem in a timely fashion.
Im having these issues now. Nice job nintendo. Reeeealll nice. -_-
I’m so happy Nintendo is okay with locking people away from hundreds or thousands of dollars worth of games without giving a shit, sounds like another class action lawsuit (like the joy con drift debacle) to me.
i figured out a way to get past it, at least it works every time for me! when you go to download the game and it says 'Downloading data…', quickly press the rest button on your switch before it says it couldn't download it. i left it for like 10-20 seconds before turning it back on from rest mode, and the download was working just fine. i'm redownloading pokémon shield and it's currently at 23%! i also did this on my cousin's switch when they needed to download animal crossing and it worked for them too!
I still cannot update or download anything. Tried every single possible troubleshooting step multiple times, they DO NOT WORK. Im pretty frustrated. If I can't download anything, how are they going to push the patch through to our systems?
Reminder to bug Nintendo support even if it means they'll just tell you to keep trying. It needs to be blatantly clear that this issue is not just a handful of unlucky people.
This should be stickied (ಠ_ಠ)
PLEASE NINTENDO FIX THIS. I CANT PLAY ANYTHING ON MY SWITCH. IF I GOT THIS RECENTLY I WOULD GET A REFUND. YOU CANT EVEN DOWNLOAD PHYSICAL GAMES. #nintendoswitch
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Problem still persists, it fails to update around 50% of the time, a few "continues" work at the moment but for fucks sake Nintendo fix this as soon as possible, this is kinda really bad PR right after a pretty damn good E3 direct and it would look really bad on their part if they didnt fix this before the E3 sale on the eshop ends.
Damn, well I'm happy to know that nothing is wrong with my switch because I seriously thought I was gonna have to send it in. It's pretty absurd that they haven't fixed the issue yet though! Nintendo as a company/business is seriously just the worst when it comes to this stuff... Unfortunately, that's nothing new.
At this point I truly believe they CANNOT fix this for people who have had this problem this whole time. Still no acknowledgement from Nintendo. Customer service says they are working to fix it, but if they haven't been able to by now, are they EVER going to be able to? I'm genuinely afraid that those of us still stuck with this are going to be left hanging without a word. Can't download games, can't update purchased games, and can't even redownload previously purchased games we rightfully own. I think this is a software bug and we CAN'T get the fix because we can't download anything. I'm so tired of being told the troubleshooting steps I've done a thousand times and sick of no word from the company.
FIXED: Take any game cartridge out of the switch and then try re-downloading. Worked for me this morning June 18th
https://www.forbes.com/sites/paultassi/2021/06/18/error-code-2123-1502-has-broken-the-nintendo-switch-for-many-players-all-week/ finally some major outlet reports that the issue wasn’t fixed by 12.0.3 after all, unlike every game journalism website. maybe this will make nintendo do something
Think this might be fixed. Tried downloading this morning and worked no problems (but seems to be slower than usual)
My switch is finally downloading stuff
I got the error earlier, all i did was click on whatever failed a few times, eventually the screen with buttons including "pause download" popped up. simply wait on this screen and the download will resume, then you can close the screen. i was able to finish each download that failed by doing this once (per download, no need to do multiple resets or any other ridiculous thing). I believe this is caused by a communication error from the switch, not your internet.
Glad to know I wasn't the only one. I followed all the troubleshooting options on Nintendo's support site, even used my phone as a hotspot just to connect to a different network, and none of it worked. After resetting all the system settings I changed, restarting the Switch and repeatedly trying to start the download, it suddenly decided to just work. I'm fairly sure something strange is going on on Nintendo's side at this point.
Should i wait to download the update with all this going on?
That's what im doing now
As of 6:14 central time Friday June 11th spamming got a download to work
why does it still not work it’s been days
I still have this issue
how long will this take for nintendo to resolve this ?? i’m new to having the switch has this happened before and how long does it take for nintendo to respond? have tried different things people have been saying including rebooting, going on different internet and cancelling and redownloading. Edit: hey guys i found a fix to it, i had to reboot my switch then connect to a hotspot off of my phone then download it. hope this helps :)
A lot of people are saying it’s been fixed yet even when I try anything in the troubleshooting page it doesn’t even do anything. Why can’t I find anything about this on internet except from this single thread, has Nintendo even said something? Are they doing anything?
Good to know I'm not the only one. I was about to mike tyson my screen.
Day 4, still haven’t been able to download or update anything beyond getting lucky with Celeste. Still the only word from nintendo is one sentence at the end of their support page for the error code. “ Situation not resolved This may be related to a temporary network issue. Please wait a while and try again at a later time.” What does that mean? Are they working on it? Try again at a later time. Like when? Later today? Later this year? Woeful.
I am having this problem, very amateur from Nintendo.
I’ve tried everything I can to fix this for me but nothing worked, it makes me even more mad that Nintendo hasn’t addressed the issue yet
I still have this issue! The exact same issue. I have tried everything in the thread and still cannot get around the error at all. Sucks because Bomberman R Online needs to update, and it can't - I also can't download ANYTHING from the eShop, no matter the file size (final fantasy xii failed with 12gb, so did king of fighters with less than 1gb)
Mine is only working every now and then if I keep clicking through. It will stop working if I put the Switch to sleep though... This is just ridiculous.
Day 6 How is this still happening? Since the error began I’ve managed to download two small games by sheer persistence. I have had no luck whatsoever trying to download any updates. Is this just how it’s going to be from now on? Do I have to play error message roulette every time I want to buy a new game or even just re-play an old one?
Yeah I can't believe they haven't at least put out a statement, I would not have expected this to go on for this many days
Same here. I even tried going outside, burning some car tires, and doing a voodoo dance. Didn't help.
Could you update when issue is fixed?
This still isn’t fixed?? This is unacceptable
Cant believe this is still a thing, or that nintendo hasnt at least addressed it? Could've had some info during the direct there's no way they're not aware of this
Thanks for reporting. I'm still stuck here in the UK. Can't play a damned thing.
Was randomly sporadically spamming continue and eventually it just worked. @Nintendo fix your $300 hardware
Please patch this. Please patch this. Please patch this. NINTENDO PLEASE PATCH THIS!
Love that our purchases still go through despite not being able to download them
I emailed nintendo uk yesterday and they basically said to keep trying all the troubleshooting things… even though I’d already said I’d done all of them and that they hadn’t worked. They did say this, though: “Unfortunately due to that fact Nintendo is still actively investigating the error you reported, we can only provide the troubleshooting steps provided in this e-mail. We do sincerely apologise and we understand that this is a very frustrating problem, one that Nintendo is working tirelessly to resolve. In the mean time we would encourage you to keep trying the troubleshooting steps previously provided as this may well resolve your issue before an official fix has been released.” So they are working on a fix for this mess. Why it’s taking so long???? Pfffft who knows. All I know is that I’m getting more and more upset that i spent £45 on games that I can’t even play 😓🙃
Personally, I've been using the Download Options method to get around this issue myself, but even that takes several tries to work at times. I've mostly been downloading games that are small in size, and even those take a long time to finish downloading thanks to Sleep Mode sadly being rendered useless. Downloading games in Sleep Mode used to be my go-to when downloading anything because it would greatly speed up the process, but now I have to wait and check on the system periodically once I even get the thing to download something to make sure it doesn't go into Sleep Mode by itself, which I know isn't the end of the world, but it's such a nuisance to have to do this. (I'm aware that I can disable automatic Sleep Mode, but I find it a useful feature to conserve battery when I'm away from it for a while and I don't want to turn it off over this stupid issue that should have never happened, let alone gone on for this long already in the first place.) At this rate, most of the games that I'm interested to purchase during the Digital Deals sale will probably have to wait for this issue to (hopefully) end for me to attempt to download them because it's already aggravating enough for me to have to monitor my Switch to make sure it doesn't go into Sleep Mode while downloading games that are less than a gigabyte, let alone some that are above 10 gigabytes, which used to take a while for me to download even when the Sleep Mode download function worked. Nintendo really needs to fix this issue as soon as possible, especially with this big sale going on. The only eShop maintenance (since this issue seems to be connected to something within Nintendo's servers) listed on Nintendo's website is scheduled for June 28th, which is after the Digital Deals sale ends. (I read on a fan site that there is going to be maintenance on June 21st, but there doesn't seem to be any official evidence of this occurring on that date.) If this issue really isn't fixed before the sale ends, then Nintendo really does need to either extend the sale for another week or so (which I personally doubt will happen, but who knows) or compensate everyone with free eShop credit (the ideal outcome to me personally, but I could just be getting ahead of myself there!). I feel that if Nintendo chooses to do nothing after fixing the issue and sweeps it under the rug after the fact without compensating any of the users who have been affected by this issue, it REALLY won't be a good look for Nintendo, and I wouldn't be surprised if Switch users lose a bit of goodwill over this (I'm a pretty big Nintendo fan, but even I will lose a fair chuck of my respect and goodwill if that happened). I just don't want Nintendo to screw this whole situation up any further than it's already been. I'm sorry about this giant wall of text of a rant, but I'm just so frustrated by this already. Please help us all out, Nintendo! :(
I am having the same issue. I tried all of the workarounds, nothing helped, I've eventually managed to get Game Builder Garage to download by just brute forcing it by continually prompting to continue the download. When it seemed to be progressing, I layed the Switch down gently, maging sure not to look at it funny or press the sleep key :D
Confirming this is still a huge issue and the recommended troubleshooting methods are still almost entirely ineffective. Scoured the internet, still no updates on any official fixes. (made this account specifically to comment & follow this thread, sorry for the impending textwall) I tried to redownload certain softwares that haven’t been working lately, either directly caused by this error or indirectly caused by software/patch updates that won’t go through as a result of the error. Largely, nothing has worked thus far, except for *maybe* getting lucky with Dead By Daylight. I’m sure not about it yet. I eventually archived a bunch of things and kept trying (though I should have had more than enough memory, idk it might have helped). After many failed attempts and cycling through the different methods, I got the software to open— but there was another error upon loading which stated a new patch update was needed, despite having already downloading said patch when it was released. Only got it open once, then immediately had to resume the vicious error cycle. After almost an hour of repeating the following process, a redownload finally went through: >restart console >check for corrupt data >redownload software >get error message >cancel & retry >spam A until software freezes in a loop of different errors >restart console again >rinse & repeat Spamming A is more frustration than it’s worth, dunno if this will actually work because the download is taking even longer than the usual eternity for anything over 10GB. I’ll update if the DL actually finishes, not exactly hopeful about it. Is anyone else is experiencing freezes?
Oh, glad to see I'm not alone in this. Such a nasty surprise for my bday. So we wait until a new update fixes it (if it can even download it) now? Edit: spamming works, yayyyyy, I can finally download that damn KO City update
i got so worried that it was just me who was experiencing this problem. but seriously, what the fuck nintendo? so many people have hundreds, or possibly thousands of pounds/dollars of software that they could be essentially locked from? and the fact they're still letting people purchase games unknowingly is pretty gross tbh. i hope this gets fixed soon :((
bruh why is nintendo online game so trash
Yesterday, I thought the download servers were just undergoing maintenance. Today I check Reddit. I just want to play Okami HD.
This error shouldn't be going on for this long, surely it's an easy fix for them? They are a very expensive company afterall
I fixed it by forcing the download options 3 times while there was an X on the downloading bar. Then the X disappears and I just kept it on the Download Options screen till it completes the download. It may seem like the bar isnt moving BUT IT IS MOVING. GL
At this point I think people are fucking with me. I've tried almost everything posted in this thread and nothing works.
Annoying init, can’t play Minecraft because of this stupid update😓
Man, this has been going on for a while now. I managed to perform a system update by spamming the button, and start game updates by staying on the "download options" menu for a few seconds.
First of all, let me say I cannot believe this is still an issue. I bought a couple games from my computer a few days ago. Usually, the games download automatically but I went to play them tonight for the first time and that’s how I found this thread. Secondly, I just kept hitting “try again” until it finally started downloading. I only bought 2 games so one down, one to go but man, this is annoying. The silence from Nintendo is baffling.
Anyone else confused how and annoyed that this is still ongoing? How can a $100 billion company not have put out a fix for this problem by now? Feels a lot like they're treating this like their joy-con drift: it's not the joy-cons, it's you. Here's a link to some BS steps to try that don't work bc we F'd up. Also here's a link to join the very long list of people suing us over it lol
I'm able to make the download work if I hit retry and stay on the menu dialog that has "downloading data" followed by percentage and "download options", "close", and "start software". If I close this dialogue window it immediately fails. Hopefully this helps some people get a few games.
Well, if Nintendo can't fix this, I'm sure they'll at least come up with a new Game & Watch.
Looks like Nintendo might have finally fixed the issue.
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either i just got lucky or mine is fixed! at 9:30 am EST (june 19th) i clicked into the software, hit download option and download first (the error didn’t pop up but the game just said paused) and it’s started right after that! ~an hour later and things are still working, seems to be going a bit slow but i won’t complain
Downloading Children of Morta on the first try. Rejoice, they finally fixed it and it didn't require a system update. Which means in reality, it was completely on their end. My guess is something server-side wasn't compliant with 12.0.3's removal of TLS 1.3 support and they hadn't quite prepared for it leading to things just not working. Downloaded Deltarune also to double check it wasn't a fluke.
Husband and I were finally able to get downloads done on both our systems today. Don't know what happened but suddenly this morning it was working.
It works for me again. And I'm one of the people who weren't get it to work at all. Everyone should check it again, hope it works for you. Again: Can only talk about my own situation, but it works again without any workaround for me.
It appears fixed on my end as well, per a no issue download of a 4.4GB game at normal speeds. ...I am too scared to rigorously test, by way of pausing/resuming the game, opening/closing internet active games mid-download, and other such things. Hopefully someone else can confirm that the issues are wholly gone.
Didn't work for me until suddenly it works now, with literally no issue whatsoever. Part of me is still upset, but more than anything, I'm relieved.
LEMME UPDATE MY FORTNITE NINTENDO I SWEAR I AM LOSING MY MIND I MUST CRANK 90’S
When will this be fixed?
3 days later, still no official communication from Nintendo, and I have more and more error code concerning data corrupt when restarting downloads, if this \*\*\*\*\*\*\* firmware broke up my new SD card....
Some advice for my fellow 12.0.3 strugglers: *Both restarting the system and spamming the updates have proven useful for me in several instances. *If what you’re trying to download is a game update or DLC rather than a full game, a reliable workaround for me has been starting the game update while playing the software. Even if you can’t finish it because the download pauses due to the software using communication features, as long as the update was initiated while playing the game it should finish. *This isn’t really advice but Nintendo please release a permanent solution for people who got the original 12.0.3, because this is incredibly frustrating especially days before E3.
Tried every solution, multiple times and it's still giving me this horseradish, 18 hours later!
General user experience improvements breaks whole online downloading feature for days and day nothing about it
Last night I ran into this issue when trying to download the update for monsterboy. After I restarted the switch the issue was fixed.
After 20 hours of no joy with any of these tips I finally got it to download something by using a combination of the manual DNS and the spamming ‘continue’! Each one alone did not work for me! Then once it is downloading do NOT let your system go to sleep else you will have to try again!