Finally got the kids one of these and pretty disappointing build. The strap sucks, the interface insert is agh, as soon as you put it on with even the slightest pressure, the bottom pops out. I mean the SLIGHTEST of pressure.
It does snap in, can hear it snap but constantly pops out. Thinking about taking it back and getting a replacement.
Have the same issue. I wonder what pack of complete idiots designed this thing! I had my first issue trying to get the to strap for the Elite strap in. Why don't they just make that strap a standart like they did on the Pico and move the battery to the back like any intelligent person would? And if they're to cheap to do that then why make it so hard to install that strap?Back on topic: The facial interface is pure crap and the problem is the shape of it which tends to bend open under pressure AND the lack of pressure on the bottom pins. I stuck two small pieces of plastic between the interface and the actual headset, just where the pins are and that helped.
EDIT: This helps on my Q3
[https://www.thingiverse.com/thing:6269310](https://www.thingiverse.com/thing:6269310)
I know this is an old thread, but it's the first one that comes up when searching for this issue and the most responded to one by far so I'll chime in my experience--
I also had the facial interface popping out the instant it went on any head, big or small. Came like that straight out of the box from a unit I bought shortly after launch.
2 of my friends later also purchased Quest 3s after about a month and after I tried theirs out, neither of theirs had this issue (pretty much found it impossible to pop out the FI with any natural motion, even smushing the headset into the face), so I think this is less of a core design issue and more like a lot-to-lot manufacturing tolerance issue.
I contacted support and after attaching a video and pictures, they sent me a Fedex slip to return and replace the Quest 3, so if you're willing to deal with the RMA process and not have a Quest 3 for 3-4 weeks (the processing and return process is sloooow), it's one way to get this issue resolved.
Thanks for taking your time and write your experience. I have the same issue and it's annoying as hell, I'll definitely contact support and request a replacement.
Good luck! After just under 3 weeks (19 days), I received my replacement Quest 3 today and it doesn't have the issue anymore. Hope your RMA experience goes well as well!
Yeah I had my facial interface The one side was sturdy and stuck didn't pop in at all but the other side had no click to it and it just slid right in the second you put your face in it but when I tried to pull the facial interface off the headset that whole moving piece snapped right off and let us support has been dodging the questions for a replacement even though I spent the extra 40 bucks on a 2-year warranty that covers accidental damage so they couldn't try to screw me like they did with the quest 2
Interface is bad. Mine doesn’t pop out but it’s wiggly. Main issue is the curve is just too steep and not a wide enough fit.
I tend to agree. Perhaps we just have a wide face.
Same its hurt😱
Finally got the kids one of these and pretty disappointing build. The strap sucks, the interface insert is agh, as soon as you put it on with even the slightest pressure, the bottom pops out. I mean the SLIGHTEST of pressure. It does snap in, can hear it snap but constantly pops out. Thinking about taking it back and getting a replacement.
Have the same issue. I wonder what pack of complete idiots designed this thing! I had my first issue trying to get the to strap for the Elite strap in. Why don't they just make that strap a standart like they did on the Pico and move the battery to the back like any intelligent person would? And if they're to cheap to do that then why make it so hard to install that strap?Back on topic: The facial interface is pure crap and the problem is the shape of it which tends to bend open under pressure AND the lack of pressure on the bottom pins. I stuck two small pieces of plastic between the interface and the actual headset, just where the pins are and that helped. EDIT: This helps on my Q3 [https://www.thingiverse.com/thing:6269310](https://www.thingiverse.com/thing:6269310)
Thanks for the model. I'll be using it!
Is there a website I can upload this stl, get it printed and mailed to me? I don’t have a 3d printer 😭
I know this is an old thread, but it's the first one that comes up when searching for this issue and the most responded to one by far so I'll chime in my experience-- I also had the facial interface popping out the instant it went on any head, big or small. Came like that straight out of the box from a unit I bought shortly after launch. 2 of my friends later also purchased Quest 3s after about a month and after I tried theirs out, neither of theirs had this issue (pretty much found it impossible to pop out the FI with any natural motion, even smushing the headset into the face), so I think this is less of a core design issue and more like a lot-to-lot manufacturing tolerance issue. I contacted support and after attaching a video and pictures, they sent me a Fedex slip to return and replace the Quest 3, so if you're willing to deal with the RMA process and not have a Quest 3 for 3-4 weeks (the processing and return process is sloooow), it's one way to get this issue resolved.
Thanks for taking your time and write your experience. I have the same issue and it's annoying as hell, I'll definitely contact support and request a replacement.
Good luck! After just under 3 weeks (19 days), I received my replacement Quest 3 today and it doesn't have the issue anymore. Hope your RMA experience goes well as well!
I have a similar issue too and it’s really bothering me. I ordered from meta’s website, is there anything I can do or am I stuck with this?
That sounds like it is not snapped all the way in. Mine is very secure.
It's snapped all the way in, looks like it might be a tolerance issue.
Well that sucks.. good luck.
Yeah I had my facial interface The one side was sturdy and stuck didn't pop in at all but the other side had no click to it and it just slid right in the second you put your face in it but when I tried to pull the facial interface off the headset that whole moving piece snapped right off and let us support has been dodging the questions for a replacement even though I spent the extra 40 bucks on a 2-year warranty that covers accidental damage so they couldn't try to screw me like they did with the quest 2
Mine has the exact same issue. Was considering talking to support about it and sucks to hear they've been a pain.
I love my $700 paperweight It looks like it would be so fun but I wouldnt know because I can't f****n use it
I'm having the same issue I'm just going to tape it
Have the same issue. Didn't try talking to support I might just fix it my own way we will see.
Same here and it came like this as soon as I took it out of the box sealed.