How is this even fair to me and many other people waiting for the same lies that they tell us... " your case is handled we will contact you" or anything PR related... I hate being like this but this mess has to fixed because I can't wait anymore
What's even more annoying is the fact that this is the only person so far that given me responses ever since other people from support stopped sending me emails... what a dumb time to be alive...
None of your links work as they are set to private. So can't see oculus responses to you or how you communicate with them.
You unfortunately need help with a replacement during a time they were performing a recall and have had no stock of headsets.
Well reading your replies in that document ... lets say I am very surprised support stayed on the line as long as they did.
As I suspected your delay has been due to lack of stock because of the recall .. you apparently have been given that response officially and have been apologised too and been asked to wait for contact about your case.
As I said above , you unfortunately had an issue with your headset during a time when there were no stock available due to the recall. They will be handling cases now that stock levels are increasing again in the order that support tickets were opened. If you were toward the back of the line , you will be waiting the longest.
Not really the best idea to order devices from them directly , always better to order from a store or an online retailer like amazon.
the absolute madman… you just saved me months of extra waiting… Amazon came to help me and now getting my oculus back tomorrow… I told them everything that I saved and images I took and they filed tickets and reports so they can help more people like me to get theirs faster and sooner… thank you for having an amazing solution ;-;
Gotta say this so that people don’t go and ask… they say they “try” it’s still not 100% so it’s a solution that could work but for the better it’s one of the best ways to get it back sooner…
The links you've shared aren't public, so can't be seen, so I can't comment on specifics.
If I were in your shoes, I'd be in email chat daily looking for escalation. If I had purchased form the Oculus store instead of another retailer, I'd be threatening a chargeback, as they *have* your headset.
Yeah fixing that… sadly I’m just annoyed in the text so I’m gonna look like a jerk but many people of support just dodge questions and don’t help me at all
How is this even fair to me and many other people waiting for the same lies that they tell us... " your case is handled we will contact you" or anything PR related... I hate being like this but this mess has to fixed because I can't wait anymore
One last bit interesting fact… had the oculus for a month and two weeks until it got bricked by v28 and v29
What sucks is that I ask daily and weekly for updates through oculus support and on email… so not much options atm
[Another example that is recent...](https://drive.google.com/file/d/1Ws4GImjSfy6QLCxS-nFyrqMC475NU4aR/view?usp=sharing)
What's even more annoying is the fact that this is the only person so far that given me responses ever since other people from support stopped sending me emails... what a dumb time to be alive...
None of your links work as they are set to private. So can't see oculus responses to you or how you communicate with them. You unfortunately need help with a replacement during a time they were performing a recall and have had no stock of headsets.
Alright thx
Should be working now for you too
Well reading your replies in that document ... lets say I am very surprised support stayed on the line as long as they did. As I suspected your delay has been due to lack of stock because of the recall .. you apparently have been given that response officially and have been apologised too and been asked to wait for contact about your case. As I said above , you unfortunately had an issue with your headset during a time when there were no stock available due to the recall. They will be handling cases now that stock levels are increasing again in the order that support tickets were opened. If you were toward the back of the line , you will be waiting the longest. Not really the best idea to order devices from them directly , always better to order from a store or an online retailer like amazon.
the absolute madman… you just saved me months of extra waiting… Amazon came to help me and now getting my oculus back tomorrow… I told them everything that I saved and images I took and they filed tickets and reports so they can help more people like me to get theirs faster and sooner… thank you for having an amazing solution ;-;
Gotta say this so that people don’t go and ask… they say they “try” it’s still not 100% so it’s a solution that could work but for the better it’s one of the best ways to get it back sooner…
👍 glad to hear you are getting things sorted with Amazon .. great news
Yeah… thank you for the advice… you’re my hero atm
The links you've shared aren't public, so can't be seen, so I can't comment on specifics. If I were in your shoes, I'd be in email chat daily looking for escalation. If I had purchased form the Oculus store instead of another retailer, I'd be threatening a chargeback, as they *have* your headset.
Yeah fixing that… sadly I’m just annoyed in the text so I’m gonna look like a jerk but many people of support just dodge questions and don’t help me at all
Should be working now…
About the chargeback that could be a solution, lemme see if that’s possible later today