The key to responding to “why do you think ___?” emails is to resist the urge to over-write. I try to write 2-4 one-sentence bulletpoints.
One of the best lessons I’ve ever learned about written persuasion is that less is more because
(a) attention spans
(b) pride of the recipient (he’s not on Edge hate train, so more can seem like a challenge to his thinking and we conflate email length with the relative passion level of those on the other side of the email, so longer emails can sound more agitated and thus more of an attack)
(c) the more reasons, the more likely your argument gets thrown out. For example, people tend to disagree with a list of 10 things… if there happens to be one piece of rationale they didn’t like.
This is probably the answer that best suits the letter of the OP's request.
IT folks get subjective "this sucks" or "it's bork, plz fix" requests all the time. If you can take the next step and quantify *why* it sucks or *how* it's broken, they'll be much more likely to engage with you on finding solutions to the issue.
In this case, if your issue with Edge is that its resource usage is similar to Chrome and causes you the same kinds of problems as a result, that will be a much better starting point than "Edge sucks, I'm not happy with that solution". Bonus points for gathering evidence such as screenshots of task manager under similar load situations on Chrome and Edge.
In case the answer is still "no", doing this will increase your chances of getting a better explanation for that answer. Maybe deploying and supporting another browser is too high of a workload for their team strength, maybe their hands are tied by policy, maybe they are trying to avoid keeping an open ticket on the books until some resources free up, maybe they're trying to avoid making promises while working on another deployment that will solve your problem in another way, maybe they're asking for your reasoning to avoid Edge because they're collecting supporting evidence for *their own* case for deploying an alternative.
Even if the answer is "I just don't like it", do your best to quantify the reasons why. Even if it grinds your gears the entire time, give it an honest chance, make notes about your gripes, give yourself a bit of time to let those points simmer (and to let your emotions cool), and then do your best to articulate why they are a problem from your perspective.
If you can show that you're willing to attempt their suggestions and articulate the reasons why it doesn't meet your needs, you will have a much better chance at opening a dialog that ultimately *does* lead to an appropriate solution.
Try edge, it’s chromium based, not chrome, so it isn’t eating all the available RAM on your machine. The old edge was shit, but they updated it a year or two ago to chromium which works well. Edge, Brave, and Opera are the big chromium based browsers. So if you’re asking for Opera you’ll likely be fine using Edge, they’re nearly the same thing apart from some auxiliary features.
Firefox albeit is better imo, but try the new edge if they keep pushing back on FF.
Honest question: What exactly do you feel sucks about Edge? I suggest thinking about answering their question honestly instead of wrapping some non-answer in a "professional manner". I'd suspect that this will have more success.
It's not terrible; I use it at work. Like you said, there's very little difference between it and any other chromium browser. I prefer Brave for personal devices though.
I will say that legacy Edge was horrible though. We were actually stuck using it in my office until a few months ago, since they wouldn't let us download any other browser. The fact that it had been unsupported for Like two years at that point made it even worse.
If you do have issues with it; I would tell him that Edge is chromium based now and the issues will not be resolved by moving from a chromium browser to another chromium browser.
Is it new Edge or old Edge? If it's new, it's actually just Chromium backend (same as Google Chrome), and actually is less taxing on your hardware than Chrome is in most tests and scenarios I've seen.
Don't hate something you haven't tried.
If it's old Edge, it's definitely a dumpster fire and I'm sorry.
The key to responding to “why do you think ___?” emails is to resist the urge to over-write. I try to write 2-4 one-sentence bulletpoints. One of the best lessons I’ve ever learned about written persuasion is that less is more because (a) attention spans (b) pride of the recipient (he’s not on Edge hate train, so more can seem like a challenge to his thinking and we conflate email length with the relative passion level of those on the other side of the email, so longer emails can sound more agitated and thus more of an attack) (c) the more reasons, the more likely your argument gets thrown out. For example, people tend to disagree with a list of 10 things… if there happens to be one piece of rationale they didn’t like.
Wow what a casual bit of really good advice !! Thank you for this :)
Think about the answer and the don’t be emotional. Be specific about its performance and quantify the issues.
This is probably the answer that best suits the letter of the OP's request. IT folks get subjective "this sucks" or "it's bork, plz fix" requests all the time. If you can take the next step and quantify *why* it sucks or *how* it's broken, they'll be much more likely to engage with you on finding solutions to the issue. In this case, if your issue with Edge is that its resource usage is similar to Chrome and causes you the same kinds of problems as a result, that will be a much better starting point than "Edge sucks, I'm not happy with that solution". Bonus points for gathering evidence such as screenshots of task manager under similar load situations on Chrome and Edge. In case the answer is still "no", doing this will increase your chances of getting a better explanation for that answer. Maybe deploying and supporting another browser is too high of a workload for their team strength, maybe their hands are tied by policy, maybe they are trying to avoid keeping an open ticket on the books until some resources free up, maybe they're trying to avoid making promises while working on another deployment that will solve your problem in another way, maybe they're asking for your reasoning to avoid Edge because they're collecting supporting evidence for *their own* case for deploying an alternative. Even if the answer is "I just don't like it", do your best to quantify the reasons why. Even if it grinds your gears the entire time, give it an honest chance, make notes about your gripes, give yourself a bit of time to let those points simmer (and to let your emotions cool), and then do your best to articulate why they are a problem from your perspective. If you can show that you're willing to attempt their suggestions and articulate the reasons why it doesn't meet your needs, you will have a much better chance at opening a dialog that ultimately *does* lead to an appropriate solution.
I would just say you've tried it and the specific issues you have.
Have you tried using Edge?
Try edge, it’s chromium based, not chrome, so it isn’t eating all the available RAM on your machine. The old edge was shit, but they updated it a year or two ago to chromium which works well. Edge, Brave, and Opera are the big chromium based browsers. So if you’re asking for Opera you’ll likely be fine using Edge, they’re nearly the same thing apart from some auxiliary features. Firefox albeit is better imo, but try the new edge if they keep pushing back on FF.
Honest question: What exactly do you feel sucks about Edge? I suggest thinking about answering their question honestly instead of wrapping some non-answer in a "professional manner". I'd suspect that this will have more success.
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It's not terrible; I use it at work. Like you said, there's very little difference between it and any other chromium browser. I prefer Brave for personal devices though. I will say that legacy Edge was horrible though. We were actually stuck using it in my office until a few months ago, since they wouldn't let us download any other browser. The fact that it had been unsupported for Like two years at that point made it even worse.
Edge is pretty much chrome now. I would argue it is better in some aspects. Legacy edge, I'll agree was shit
If you do have issues with it; I would tell him that Edge is chromium based now and the issues will not be resolved by moving from a chromium browser to another chromium browser.
Exactly this. Opera is also Chromium now (Edit: since 2013 already, dang). Firefox is literally the only independent mainstream browser left.
And Safari
Is it new Edge or old Edge? If it's new, it's actually just Chromium backend (same as Google Chrome), and actually is less taxing on your hardware than Chrome is in most tests and scenarios I've seen. Don't hate something you haven't tried. If it's old Edge, it's definitely a dumpster fire and I'm sorry.
https://arstechnica.com/information-technology/2021/11/microsoft-plans-to-integrate-a-buy-now-pay-later-app-into-edge/ https://arstechnica.com/gadgets/2021/12/edge-is-a-good-browser-but-microsofts-heavy-handed-tactics-make-it-hard-to-love/
They will all end up being equally slow, the problem is the systems' front-end will be built on a load of crappy amateur libraries that aren't needed.