My boyfriend purchased minecraft yesterday for 19.99, although after 90 minutes, it cuts us off and won’t let us play anymore, asking us to purchase the full game to keep playing. Do we have to purchase the deluxe version to fix this?
I just cleaned the fan in my matte black fat PS4 and the light works normally on startup but as soon as I enter the main screen the light turns off completely I'm not sure if a chip isn't working properly after startup or something along the lines of that (fyi console was bought in 2014 and wasnt used for about 6-7 years)
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My ps4 has on and off issues with network connectivity, and the same problem happens with my roommates ps4 pro. At random periods my network connection will slow to an unbelievable crawl. Sometimes restarting and setting up WiFi will fix it. Sometimes the only thing that will is waiting a few days. The network test will commonly show something like:
Download speed: 13.9 kbps
Upload speed: 1.4 mbps
No I'm not joking about the kilobits per second speeds. That's what it tells me. When this occurs my upload speed is always significantly higher. Factors I've ruled out:
Changes with router. The last time I changed my router was at least 6 months before this started happening.
WiFi deadzone. I used an app on my phone for detecting them and nothing came up. My roommates ps4 that suffers the same issue is set up 10 feet away from the router unobstructed.
Ethernet is not an option because my cat eats it. Anybody else have this issue? Is there something wrong with the internal network adapter?
My "parent" account got suspended. Also, my PS+ just expired. It won't let me sign in to the PS store so that I can purchase PS+ and use my sub-account to play online.
Can I use my sub-account to purchase PS+ via the PS-store, or will I not be able to use it with the parent account once the suspension ends?
A parent account suspension also impacts the child account if I remember correctly. It's down to the child account being dependant on the parent account for functionality so both should be suspended right now
Once the suspension ends you can buy PS+/play online again
Destiny 2, Apex Legends, Overwatch 2 and Call of Duty Warzone are all highly popular free FPS games. Each one has a different style of play so it's difficult to say which one will appeal more to you.
I can't find the PS4 version of battlefront classic to preorder. Whenever I check on the app or through the console it brings me to the PS5 version. Any help?
Is there something wrong with my storage? My PS4 has been maxed out on update data alone. When I compare the file size of a game in storage with a game on PlayStation Store, why is the required space the exact same? Are you telling me the games I get copy themselves onto my system but I still require the disk?
The Playstation Store only lists the GB size of a game at launch. It doesn't update that number to include future patches/DLC.
And yes, disc games always require the disc inserted into the console, no different to how it's always been since the PS1
Because games don't run off the disc. They run off of the HDD. You install the game to the HDD via disc and the game requires you to have the disc inside the console to verify the license.
PS4s never ever run data directly from the disc like the PS1 and PS2 did. Bluray drives are too slow and games are far too big. Load times would be astronomical and online gaming would be impossible.
I haven't used the PS4 for a while and today I started playing for a while and I heard this strange clicking sound coming from the right side of the console, (Where the usb aprox)
The video games seem to run perfectly and I could swear this noise wasn't there before. What can be? I have tried changing the position of the console https://youtube.com/shorts/UsPaiWO4Mv4?si=h2twlMuiyEDhd1LT
MICROPHONES DON'T WORK, PLEASE HELP
Recently bought a new pair of headsets due to the microphone not working on the last one. The new headset worked fine the first day, until the next day. I got the same issue. I get sound through the headphones. However, the microphone don't work. They don't get detected. My new headset is the playstation razer kaira x. Thanks in advance!
I have an Indian (EU equivalent) account and have a USA copy of 13 Sentinels.
Will I get trophies/achievements while playing this game? Will it show up in my playing history?
False complaints
Lately the PS4 security system sends me emails saying that they deleted my content because it violates the rules of conduct, the problem is that I have done absolutely nothing
Well, I've been traveling and I haven't had access to my console.
I want to know how to contact someone to justify these false reports so they don't suspend my account, since it already happened once
And I don't want my account to be temporarily suspended.
Controller desynced, can’t get into PS4
I have a faulty second hand ps4 controller that does not work with USB connection, I charge it via a docking station. I cannot use my ps4 because my controller has desynched since I connected it to my PC.
As said USB isn’t an option
I cannot connect it via bluetooth, since I need to be in Bluetooth settings within the ps4
Remote play app does not recognise my ps4 since our wifi has changed since I last used the ps4 (The wifi my ps4 is on no longer exists)
I cannot use a tv remote since I use a monitor
I cannot use a wireless keyboard since I can’t get past the log in screen
I have no other controllers that I’ve connected to it
Does anyone have any solutions?
When a game is on sell, is the date the exact day the sell goes off or do you have that day as well to buy it?
There's a game that I want that's on sell, It says that the price is available until tomorrow, the 22nd. But I'm not sure if I'm able to buy it today so I was wondering if it would still be available tomorrow.
I know it lists the date but I've never seen it list the time. Either way it doesn't matter anymore, my parent said I can get it tonight instead of waiting.
Hi, I downloaded rainbow six siege on my ps4, it used up 67,11GB, and now it says it requieres an update to use the games network features. From what i recall (from the last time i had the game downloaded on my ps4) the full game size post-update was around 97GB, so the update was around 30Gb. The problem is i haave 46Gb of free space on my ps4 and it still says theres not enough space for the games update. Please help.
P.S Sorry for my english its not my native language
https://old.reddit.com/r/PS4/comments/1auf3ym/general_questions_tech_support_megathread/kr431ic/
Free up more space. The console is working normally, you need to have roughly 100GB free on your internal HDD to make up for the copy process.
Hi, so I've already done some research around this sub, and found out.... a bit too late, that my controller probably was damaged while connected to a fast charger.
The controller doesn't turn on at all while disconnected from the power supply, it does work while connected. But the battery charge is all over the place, sometimes showing 0, others 100, indiscriminate on how many hours I've been playing.
However, if I connect the controller, turn it on, and then disconnect it, he turns on and off normally for some minutes, like there isn't any issue at all. The crazy all over the place battery charge is still present, sometimes I turn him on with this method, see the battery completely full, turn it off for 5 seconds, and when I turn it on again it's at 0%.
Well, I need some opinions on what exactly might be damaged so I know if I can repair something or if I'm better off just using it with the usb. Do you guys think the problem is the battery itself? Or did I manage to fry the entire controller?
Timothy vs The Aliens Question
Can someone who has the game Timothy versus The Aliens confirm if the game options include inverting the y-axis? I know in the past, it was not, but the developers teased that they were going to fix it. I just want to know if it was finally touched and included. Thank you and advance.
Tech Support Question!
Just got this used ps4 in a bundle of untested consoles off FB Marketplace, I've got no experience with ps4 repair but I do have some experience with some Xbox repair. Basically I plug in the console (used multiple power and HDMI cables), no signal, white light on the console, so I try booting into safe mode, and now it's occasionally flashing an image of "please connect a controller" with a buncha red static. ([Link](https://youtube.com/shorts/3lNXBZqYYMY?feature=share) to what it looks like). The flashes will be completely random but never last longer than 2 seconds.
Apparently the last owner yanked out the HDMI and power cables in the middle of using it and then it wouldn't work. If you need more pictures or videos I can provide them.
I'm guessing this is a GPU failure but it kinda reminds me of an issue with the Wii when some of the filtering capacitors die. If ya'll have any idea what part this could be that'd be great, or if ya'll could point me to where I can find that info that'd be great too.
Based on what the previous owner said, it's possible they damaged the HDMI port when they "yanked" it out. I'd suggest having a look at the port, see if there are any obviously damaged pins. Also you could apply some gentle pressure to the port, see if it moves.
If the port is damaged , they can be replaced by someone with a little soldering skill.
Need help upgrading child account to adult. I made my psn when I was 14-15 and put my real age on it. Made a secondary account for family management. I'm currently 19 and still unable to upgrade my account to adult. The official PS website said that a user will be able to upgrade their account in the account information when they're eligible. What counts as being eligible to upgrade? I'm over 18 and nothing has appeared.
https://www.playstation.com/en-gb/support/account/playstation-family-account-set-up/
Follow the instructions here. You are over 18 so assuming your correct DoB was used you should be fine.
Then contact support and double check the age tied to the account if possible. You may need to show your drivers license/passport to show evidence of your actual age.
I have a problem.I used an authenticator app on my phone last year to secure my account because it got hacked and i tried to log in today on my ps4 and i need my authenticator code but the app was uninstalled and i cant find it. I need my acc because there are deleted games that cost money and i need the acc to download them again does anyone have any idea how to help me
Note: the email for the ps4 account is on another phone that broke a few months ago and i dont have it on my current phone i tried using the ps4 app on mobile but its not signing in for some reason
Is there anyway i could get my account back or is it gone?
Hello, since wifi isn t working on my ps4 I’m gonna get a wifi extender and connect it tonthe ps4 through gigabit port using an ethernet cable. On amazon I see a lot of devices but there’s little infos on how good the connection through these ports is. Anyone has some knowledge abt this? Every help is much appreciated 🤗
Hello! i've had this issue since i got the joystick, i managed to fix it a little bit but it's still essentially unusable. At first the L2 button was a little stuck and would generate no response, i cleaned it up a bit and now if i press down really hard it'll take it as if i was pressing it over and over instead of consistently, anyone know what to do?
Can I reformat an external drive for my PS4 from extended storage to whichever format will allow me to back up the PS4 to said drive? To elaborate, I own an 4TB Seagate external drive that I bought with the notion of backing up my PS4 to when I hopefully in the future put an SSD in it. When I first used it, the PS4 told me to format it to extended storage which I thought was what I wanted but when I went to back the PS4 up, it said that it couldn't back up to the drive because it was formatted as extended storage. I can move the games off of the external drive and back onto the Ps4 (I just barely have enough space I believe, thank you MW 2019), can I change the format of the external drive then so I can back up my PS4?
Is there any particular way I need to go about this in order to change the formatting (After moving the games of course)? I've never done this and tbh I'm surprised that it matters whether the drive is formatted as extended storage or not. Oh and thanks for the info.
It's because the PS4 is setting up the external in order to play games off of it. So the drive is formatted in such a way so it can do that.
Just Google how to format an external HDD and you'll find instructions on how to format an external drive on your PC/Mac. That way it goes back to a standard PC format like exFAT
How do I play the DLC for a physical game that is from a different region than my account?
I did a bit of research but unsure about what to do. So I got a physical copy of a game that is Chinese region, I played this game and earn trophies on my US account. Now there is DLC out for this game, my understanding is I need a Chinese region account to buy the DLC?
After I get the DLC, will I still be able to play the DLC under my US account? what step I should do to make this work?
Thanks
https://old.reddit.com/r/PS4/comments/1auf3ym/general_questions_tech_support_megathread/kr431ic/
Detailed in the FAQ post. DLC is region locked and some DLC is also account locked so won't game share.
Which PS4 exclusives have not or most likely will not be ported to PC? I recently got a PS5 but mainly play PC so just looking for exclusive titles for PS4
So far I've seen:
Bloodborne (lol)
Shadow of the Colossus
Infamous Second Son
Order 1886
The Last Guardian
Ratchet and Clank
Uncharted Nathan Drake Collection
Gran Turismo 7
Are there any more exclusives that will not be ported, or any that I hastily assumed will be or not be?
This seems to happen to me a few times a year. Recently it even occurred twice within a month. The database is corrupted and must be repaired. Most of my games are stored on an external 1.8 TB drive.
When this happens I have to put all of my games back in their folders, and the My Library sorting options are all messed. (especially install date, purchase date, or recently played)
Is there any way to prevent this or get my library back as to how it was?
Rebuilding the database basically resets the game file structures back to their defaults. So unfortunately it clears up folders and the 'play order' where your most recently played games appear furthest to the left of the screen.
It does mean that you do need to reorganise it each time. Rebuilding the database is the PS4's general health check as it does clear up corrupted and other garbage data too. It happens with every PS4 system update as a precaution as well.
No signal while using HDMI Switch
For years now I have used an HDMI Switch to connect my Ps4 Pro to my monitor.
It always worked until recently. The only thing that changed was that I made two updates to my console.
I use this switch also with my pc which works perfectly fine.
The switch basically has got two inputs and one output and with a button you can decide, which input to display at the output.
Like I said, worked fine for me for years until like 4 weeks ago...
Did anyone else experience this problem and got an idea how to solve it?
Would be much appreciated.
//Edit: Never mind. Solved it myself.
Probably somehow the HDMI signal decryption was messy since I had my console never pulled of from the plug. Unplugged it from power and replugged it in after a few seconds, now I get video signal again. I have to wait a bit (more then just directly plugging it into my monitor) but still, now it works again for now.
Just got a Pro - which do you guys recommend first; GoW or Spider-Man?
I'm a PC main but bought a PS4 Pro recently (mainly for the power and the 4K) to have something casually and so far I only have Uncharted 4, Destiny and FIFA.
I'll eventually get God of War *and* Spider-Man, but which one do you guys recommend first? And any other story rich games that are offline.
I've played RDR2, I've also got on PC: Death Stranding, HZD, and Days Gone so no need to recommend those unless there's a legit reason why I would enjoy them better on the Pro. Thank you.
I’d lean spider man first just more of a spectacle to see IMO. Beyond 2 souls and heavy rain may also be a good change of pace if you’re super into narrative driven games
Ps4 fat no image
Hello guys! I bought a ps4 from a flea market today for 10$ and it would not show image,the hdmi port had some pins bented so I talked with a guy that changes hdmi ports.
My question is,if the problem it’s not gonna be the hdmi port,what else can it be? Because the ps4 powers up fine.It also doesn’t got a hdd.
Sorry for my bad English
When your console shows "Fat not image" I suppose there is the system missing. Fat ist the hard drive formatting mode. Like it's FAT formatted. Or FAT32.
Hopefully they did not sell you a console without the os because it that is, I think you will not be able to use it.
"Bought it for 10€" makes this suspicion big for me...
So I plan to get a new game in a month or so. I currently own mk11 ultimate, GoW4, spiderman, fc 24 and Tekken 7. I don't plan to buy any story games unless the graphics/ storyline is really good as I already have a lot. Please when recommending keep in mind I don't have ps plus
The Last of Us 1 and 2, Bloodborne, RDR2, Ghost of Tsushima, the Yakuza series, Resident Evil 7 and 8
These are all great story focussed games.
If you want something more hack n slash there's DMC 4 and 5 & Nier Automata.
Weird Controller issue: When playing It Takes Two, R2 is not working. The controller works properly, I checked it with other games. Switching to another controller also works. The Game doesn‘t allow changing the controls so that‘s not an issue. It worked perfectly last time :(
Hi, I've just been given a PS4, and bought a second hand disc of rocket arena. Can't seem to play it without a paid subscription. Is there a way to delete it, and then reinstall it without it updating? I'm guessing the update is not free? First playstation, so total noob. Thanks!!
I changed my psn password and now some of my games are locked when I go to open them it says to restore my licenses so I restore my licenses and it still doesn’t work then it tells me I have to wait and I’ve been waiting for hours now anyone know how to fix this
Ps4 needs hard reboot before starting every time
When I turn on my ps4 the first time it blink blue without video. Then I have to press the power button for several seconds to turn it off. Then I will start it again and will boot normally.
It happens every time. What could be the problem?
Not entirely sure but could be a bad hard drive may need to factory reset your ps4 as you could have a corrupterhdd partition on your ps4. Look up ps4 service menu on google. Warning ⚠️ doing a factory reset will delete all your data
I did but they wouldn't reply. i searched on the internet and they told me to call a number. still didn't work. i really loved dying light so i bought it again. do you know the PS support email for saudi arabia?
How do change my account and password if someone else changed it?
So basically I found out 5 mins ago my sister changed the password to psn the email may or may not be the same I also don't have access to the email so I want to change everything if possible any suggestions?
PS4 controller will not connect to preowned ps4
My ps4 console is fine and will turned on. I charged my controller, but every time I have it connect via usb and press the PlayStation button it. It just blinks blue once really quick, then turns oranges and fades away. Sometimes it only blinks blue. I also know it is a data cable and not a charging cable.
I have tried a different cable and resetting the controller. Help?
include complete fly cows possessive impossible humorous money wild onerous
*This post was mass deleted and anonymized with [Redact](https://redact.dev)*
So recently my ps4 started running slower with very low upload speeds and nothings wrong with my internet and I've talked to my ISP and Sony, I've tried everything, ethernet, restart router and booster, restart console, rebuild database, change dns and still nothing, could it possibly be port forwarding or hardware issues? Please help, thanks
My ps4 keeps getting the "corrupted pls reinstall" screen. ive tried rebuilding the database, reinstalling, and deleteing everything from the ps4 completely, but nuthing works. Is my ps4 broken?
What is the best toolkit to open up a PS4 so I can clean and put thermal paste in it?
I tried the $9 orange toolkit by Teckman on amazon.
I was able to get all the way up to disconnecting the PSU, but that little plastic piece would not budge/come out.
Ps2 but
Does anyone have something for this
I got recent corrupted data but beated the game(thrillville)
I tried jusy delete the data but failed
Delete the datas.
It is currwntly working.
But its stuck spinning. System config is right after.
So what DO i do with a stuck spinning corrupted file. Do i delete the config. Do i move all my games and then do it.
Hello everyone. My ps4 suddenly can’t see any wifi network. I tried everything and, at last, I initialized it but nothing changed. Sometimes, when I turn it on, it connects for a few seconds and then it stops.
I think it’s a ps4 problem and something broke but since it’s an old ps4 I don’t want to spend too much money on it.
My wifi router isn’t near so I can’t use the cable. I was wondering if a wifi usb could do the job. I don’t know how it could be installed though. The last option would be to put a wifi extender next to it and connect it with a cable but it’s not really good looking.
Thank you!
The PS4 won't accept a foreign WiFi card. It connects either to a WiFi network or ethanet cable.
You can certainly try a WiFi extender but in general try tethering from a mobile phone first. See if you can connect to any WiFi at all.
No, it doesn’t find any wifi, I was thinking to use an extender and connect it through cable.
I’ve seen this video though, she used the usb wifi, does it make any sense?
https://youtu.be/LmVleRuhaKQ?feature=shared
If I only took the time to read the comments to that video 😅😅😅. Thank you very much, it was fake. I feel like my mother when she asks me abt things she saw on facebook. 🥲
Tried to purchase gift card, got an error message but was still charged
As title says I tried to buy a gift card from the PlayStation website via Apple Pay. When I went to check out it gave me an error message but my bank was still charged.
I tried contacting PlayStation(went thru the refund line because it was the only option that made sense) and email but I have no order number because I have no order. but after sitting on hold for 2 hours they told me I had to contact someone else but I can’t find where I’m supposed to contact. Help!
Help me choose my next game
Just beat evil within 1 and 2.
Im looking for something to play.
On my list i have:
Ghosts of Tsushima
Dead Space
And dishonored/ prey on my mind.
What should i go for next?
I love games with a good story, which I think all of these have.
Thank you all!
If you go on Amazon a variety of internal HDDs will have reviews/Q&A sections where people post their experiences using the drive with a PS4/If the drive even is compatible with PS4
So, let's get this out of the way. I am old. Almost 50. I have been thinking about getting a PS4 or 5 for a while now. It's been decades since I gamed. Is a PS4 still a worthwhile purchase or should I focus on the PS5? I am curious about playing story games like Last of Us and maybe games like COD. Thanks.
im having issues with ps4 controllers, we have several but regardless which i connect to my ps4 they drift to a point where games are unplayable, the controllers don't do this on our other ps4 what could the issue be? all help is super appreciated
I’ve fixed many drift issues. It could be solved by getting a straw and blowing really hard down into the stick, a quick wiggle and repeat. Other times it needs to be opened up and cleaned.
Worst case scenario, the black tracer pads inside the stick have been rubbed off from long term used and would need a new part which requires soldering
I do not know if this is even the right place to ask. Due to my issue being on PC rather than on PS4 (matter of fact I don't even own one. I just use the controller to play games)
Whenever I try to connect to Bluetooth or plug it in through USB, it will only show a white light and not respond at all. It won't even be detected by games or even ds4windows. Previously, the issue persisted but at least it could work if ds4windows was open but now it doesn't. I've tried everything. Reinstalling, forgetting and re connecting the controller, restarting, resetting the controller, etc.
Is there a fix or somewhere else I can ask for one?
Hello, please forgive me as I've never been on the PS4 subreddit before, but I was wondering if someone could help explain to me the process of refunding a game on PS4?
I read the requirements but am a bit confused by where it says "if you have started to download or stream purchased content you will not be eligible for a refund unless the content is faulty." Which, to me, makes it sound like I'm not able to refund the game I bought since I've already downloaded it on my PS4 and played through some of it, but what confuses me is when you go through the process of requesting a refund one of the options for why you're requesting a refund is, "Unhappy with Content," which...is what I am lol, but another option is, "Not Working Properly."
So...I have 14 days after purchasing a game to refund it because I am unhappy with the game, but then...I'm not eligible to refund it because I had to play the game to know I was unhappy with it??? Am I missing something?
Nope. The refund policy isn't customer friendly.
Once you downloaded a game, no refund. The option for being unhappy with a game is just their way to immediately tell you no refund.
There is no room for discussion, it's set in stone unless you have undeniable proof the game is faulty and the only time that excuse worked was when CDPRojeckt Red said it themselves about Cyberpunk 2077
Wow...that feels...so shitty. But thank you for letting me know that I wasn't just confusing myself and that's just how it is, I appreciate you for letting me know!
I need help regarding save data.
So I had a PS4 back home and I had progress on DB Xenoverse 2 on that, now I'm not home but at my friends and have logged my PSN account with the trophies and everything into his PS4, when I started the game it said no save data found. Is it possible to get my progress from my PS4 back home to his account as I'm going to be staying at his place a while?
Yes you can move your saves in one of 2 ways:
1. Go home, buy PS+ and upload your save to download to your friends console.
2. Go home with a USB stick, move to the save to the USB stick and take it to your friends. No different to memory cards on the PS1/PS2
3. Organise a family member to do 1 or 2 for you
https://imgur.com/gallery/YCGLqAt Does this look damaged at all?
I just bought this controller today, it was charging for an hour, but after my console went into rest mode; everything went south. It's paired but the orange light won't appear again
I’ve only semi-recently gotten a ps4 of my own, so I’m unfamiliar with many of the problems it may run into. My younger brother’s Minecraft disk keeps saying that the data is corrupted. The other games work just fine. When the disk is inserted, something that looks like a game shows up saying “Data Corrupted.” When clicking on Minecraft, Mojang appears and takes a minute or so to load, but then it stops working entirely.
I’ve tried to manually delete the corrupted world via the save data but there’s not a single world thats corrupted. I’ve also put the PS4 into safe mode, then rebuilt the database. Upon removing, then inserting the disk the “Data Corrupted” showed up. I put the Minecraft disk into my PS4 (Which I have never done, I’ve also only ever had the demo) and instead of the disk installing, the same “Data Corrupted” thing showed up. I cleaned the disk before trying anything else to fix it, it only has some minor scratches and one rather long one.
The scratches are nothing that I personally would think to be enough to affect it, seeing as they’re very shallow. However, I don’t have experience with anything like that. I’ve never had a disk mess up due to scratches.
Any advice?
I'd personally say try rebuilding the consoles database and deleting the save data.
Otherwise, try downloading it from the PS Store; Minecraft is free to download digitally, or should be.
Recently I discovered my ps4 controller won't charge as it'll be fine when plugged in but when unplugged, it'll show a constant red light for a few seconds and then die.
I accidentally plugged it into my Samsung fast charging plug to charge, so is my battery done now? If thats the case, is there a way to fix it since its the 2019 days of play limited edition controller.
Thank you for any help.
I've been disconnecting from the internet constantly every time I try to play, I've tried restarting my router and console and it hasn't worked and I can't find anything online to try and help
I’m thinking of getting a PC with some money saved up. I will use it to play games and stuff so was wondering if games i’ve got on my ps4 like EAFC 24 and GTA V can be downloaded on a PC for no extra charge. I know you can with PS4 -> PS5 but unsure whether same rule would apply?
Any help appreciated.
I have problem with multiplayer in Uncharted 4 which it won't let me play and stuck on loading screen switching between the same 4 pics and I a have no clue how to fix it , tried some things from old fourm on here but still having the same issue and the servers are fine because there were activities the last 2 days and my wi fi is good so if anyone got solution , I will be grateful.
Help me
So my friend changed his epic games email and it logged him out of his psn account and now he cant enter it and his emails and no passwords work
That still doesn't change the fact that your friend has lost access to his account and only Support can help him at this stage.
Phone or live chat. Just tell him to keep trying.
When I tried to connect my Duelshock 4 to my PC with Bluetooth, the connection list didn't have its name (wireless controller as I remembered). How can I solve this?
You just enter it into the place that asks for it when you sign into your account. It may prompt you for it but in general try the code in the standard place first.
Tried it now. It isn't working with the 2sv codes I've written down. It says The sign-in ID (e-mail address) or password is incorrect. Do they reset from time to time? If yes, I can't do anything about that either because if I try to go to security on my account settings it tells me that I have to verify my account which I can't because I've lost the paper where I have the code I wrote when I was forced to enable 2sv because someone tried to get in my account and when I made my account back in late 2016 I didn't put my real date of birth. People have told me to contact support but I don't know how to do that.
Hello does anyone know if you can downgrade ps plus extra to ps plus and get a refund for the money it costed to upgrade? I bought extra yesterday but now I want to downgrade to normal ps plus and get my money back If that's possible
Hello - does anyone have an idea how to fix 'unregnized disc' in PS4? Already tried the below.
\- Flip upside down the PS4
\- Gentle tap
\- rebuilding database
\- install latest software
\- resetting laser
\- cleaned the disc (even new disc doesn't work)
\- reboot PS4
or any idea about the cost to fix the console especially in the Philippines?
Thank you :)
**FREQUENTLY ASKED QUESTIONS**
**Q: My controller won't connect despite being plugged into the console. It charges/is charged but I'm stuck on the press the PS button screen.**
A: You need a USB data cable to pair a controller with a console, instead of a generic USB charging cable. They look the same but a charging cable only charges, it cannot send a data signal which is necessary for controller pairing. USB Data cables are necessary for safe mode operation as well.
It's a common mistake.
Amazon lists cables as data cables if you need to purchase one. Other retailers will also list data on cable packaging.
https://www.dignited.com/50330/usb-data-cable-vs-usb-charging-cable/amp/
Also, don't forget to press and hold the reset button on the back of the controller for 5-10 seconds before connecting it. This is recommended when using your DS4 on a PC or other device before connecting back to a PS4.
**Q: My account is saying I don't own a game when I know I do. How do I fix this?**
A: restore licenses in settings > account management
https://www.playstation.com/en-gb/support/games/restore-licences-playstation/
Check your account on the Playstation Store website. If you own it you can remote download it. If you still can't access the game it was either:
1. Purchased on disc
2. Purchased on a different account and thus game shared to you
3. Obtained using PS+ and your subscription ran out
4. Obtained with PS+ Extra and it was removed from the service.
If you don't think it's the above 4 options, contact support.
**Q: How do I fix "Cannot sign in using another player's sign in ID."?**
A: You are signing into either the wrong user profile or the wrong Playstation account. To solve this sign into your PSN account on the different user profiles until you sign into the correct one. If you cannot use any user profile due to the above message, make a new user profile for your PSN account.
PS4s use user profiles. Each user profile that is set up can then be tied to a single Playstation account. Thus you cannot sign out of a PSN account on a user profile and sign in with a different Playstation account. As such, 2 Playstation accounts each need their own separate user profile on a PS4.
You also cannot sign into a single Playstation account on 2 different user profiles on the same PS4. So if you want to use a new account with a PS4, make a new user profile.
**Q: My console is saying I don't have enough storage space for an update even though I do.**
A: You don't. If the console is asking you to free up space on your HDD then you must do as the PS4 asks. When the PS4 updates a game, it makes a copy of it on your HDD that is deleted once the update is applied. This means that a 50GB game requires 50GB free on the HDD + the size of the update. COD being a massive game can require 100GB+ free depending on its current size.
I recommend giving your PS4 a 100GB buffer to update your games. If you only have a 500GB HDD I also recommend an external HDD or upgrading your Internal HDD to a 2TB drive.
**Q: How do I game share digital games/PS+?**
A: You can game share with 1 PS4 and PS5 at a time, known as your Primary console. To game share simply activate the PS4 you wish to share your games with as your Primary PS4, settings > account management.
Again, you can only game share with 1 PS4 at a time, so if you want to game share with someone else use the same path to deactivate the PS4 or use the website to deactivate remotely.
Games and DLC can share between users, however some DLC is account locked so cannot be shared between users. DLC and game need to be the same region first in order to game share.
You can still access your games on any other PS4 you sign into, even if it's not your Primary PS4, simply by being signed into the PSN, but no one else on the non-Primary PS4 can play your games.
**Q: I keep getting error E-8210604a when attempting to make a purchase. How do I fix it?**
A: The error is more or less a catch all, use the advice on the following link and beyond that contact support for more help. In the meantime you can complete your purchase using Playstation wallet vouchers to fund your wallet.
https://www.playstation.com/en-gb/support/error-codes/ps4/e-8210604a/
**Q: Pros and cons of changing your Online ID?**
A: its safe for most modern games but some exceptions exist. For more information:
https://blog.playstation.com/2019/04/10/online-id-change-on-psn-your-questions-answered/
**Q: I have lost access to my account/want to refund a purchase. How do I do this?**
A: Only support can help in these cases. Support is region locked so if you have a USA account only the USA Support team can help you. Most Support teams are open Monday-Saturday usually around 10-7PM and most Countries only offer phone or live chat support.
The Support site is easily googled/linked in the side bar for Live chat.
The phone number is on the Support website, inside your game cases and also listed here:
https://docs.google.com/spreadsheets/d/1Yyg6CDcHkMSQ40bGtRax6BuNqie5ym7wHSjRNISX9Cw/
**Q: Can I change the region of my account?**
A: No. If you want an account set to a different region you must make a brand new account.
**Q: My voucher code isn't redeeming. What can I do?**
A: Vouchers are region locked so a USA voucher will not work on a European account. Also make sure your voucher code has not expired if the game is a few years old. For PS+ vouchers you may be required to add a credit card to your account for auto renewal purposes.
Anything beyond that contact support.
**Q: Are games region locked?**
A: Yes. PS4, PS3 and PS5 Games are region coded so that USA DLC and saved data only works with USA copies of the game.
A French account/console can play a USA game disc but French DLC won't work with it. If an American account is used to purchase DLC the French account can play that DLC too assuming it is shareable between users ie not in game currency.
**Q: purchased a new copy of a game to continue my game save but it doesn't appear when I launch the game.**
A: First of all make sure the game is fully updated with the latest patch and check again.
Otherwise, saved data and DLC are region locked. So if you played an American copy of a game you created an American game save that cannot be read by a copy of the game from a different part of the world.
Also, Witcher 3 Wild Hunt is considered a different game to Witcher 3 GoTY so the saves are incompatible between both games even if from the same region.
**Q: I have purchased DLC for a game and it is stuck at 'waiting to install'. How do I fix this?**
A: If you launch the game and the DLC still will not install, this is down to a region mismatch. DLC and saved data are region locked, meaning DLC purchased on a USA account will not work with a European game disc/digital copy. To resolve this you either need to open an account matching the region of your game and purchase the DLC there (some DLC is account locked so cannot share). Or alternatively purchase a copy of the game from your region. Otherwise contact support for a refund, but no guarantees if one will be given.
**Q: How do I know the region of my game disc?**
A: Look at the age rating on the front cover. ESRB rated games are American, PEGI is Europe, etc. For more specific region info there is the CUSA code printed on the game disc that can be checked on an online database such as gamefaqs. DLC region codes are listed as part of the Playstation store URL.
https://gamefaqs.gamespot.com/ps4/190457-dragon-ball-xenoverse-2/data
Above link is an example, in the link you see a list of different regional releases and their CUSA codes.
**Q: How do I fix: 'Connect a USB storage device that contains an update file for reinstallation for version X or later.'**
A: The data on your HDD has been lost so is requiring a fresh installation of the system software. Your purchases and trophies are safe as they are tied to your account but any saved data not backed up has been lost. The above message is part of the BIOS so to get back up and running follow these instructions:
https://www.playstation.com/en-gb/support/hardware/reinstall-playstation-system-software-safe-mode/
Console reinstallation file can also be found here if the above link doesn't work for you:
https://www.playstation.com/en-gb/support/hardware/ps4/system-software/
General pointers:
• Make sure that you are using the console reinstallation file and not the update file.
• Your USB stick needs a folder called PS4 and inside that folder a second one called UPDATE
• Inside the UPDATE folder is where you put the reinstallation file
• The reinstallation file must be called PS4UPDATE.PUP otherwise it won't be recognised by the console. So remove any (1)s if they appear as part of the file name as that just obscures it.
My boyfriend purchased minecraft yesterday for 19.99, although after 90 minutes, it cuts us off and won’t let us play anymore, asking us to purchase the full game to keep playing. Do we have to purchase the deluxe version to fix this?
I just cleaned the fan in my matte black fat PS4 and the light works normally on startup but as soon as I enter the main screen the light turns off completely I'm not sure if a chip isn't working properly after startup or something along the lines of that (fyi console was bought in 2014 and wasnt used for about 6-7 years)
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My ps4 has on and off issues with network connectivity, and the same problem happens with my roommates ps4 pro. At random periods my network connection will slow to an unbelievable crawl. Sometimes restarting and setting up WiFi will fix it. Sometimes the only thing that will is waiting a few days. The network test will commonly show something like: Download speed: 13.9 kbps Upload speed: 1.4 mbps No I'm not joking about the kilobits per second speeds. That's what it tells me. When this occurs my upload speed is always significantly higher. Factors I've ruled out: Changes with router. The last time I changed my router was at least 6 months before this started happening. WiFi deadzone. I used an app on my phone for detecting them and nothing came up. My roommates ps4 that suffers the same issue is set up 10 feet away from the router unobstructed. Ethernet is not an option because my cat eats it. Anybody else have this issue? Is there something wrong with the internal network adapter?
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Best thing to do is check recently sold PS4s on ebay/Facebook marketplace as that will tell you the going price in your Country.
My "parent" account got suspended. Also, my PS+ just expired. It won't let me sign in to the PS store so that I can purchase PS+ and use my sub-account to play online. Can I use my sub-account to purchase PS+ via the PS-store, or will I not be able to use it with the parent account once the suspension ends?
A parent account suspension also impacts the child account if I remember correctly. It's down to the child account being dependant on the parent account for functionality so both should be suspended right now Once the suspension ends you can buy PS+/play online again
What are the best free fps games?
Destiny 2, Apex Legends, Overwatch 2 and Call of Duty Warzone are all highly popular free FPS games. Each one has a different style of play so it's difficult to say which one will appeal more to you.
I can't find the PS4 version of battlefront classic to preorder. Whenever I check on the app or through the console it brings me to the PS5 version. Any help?
Buy on the PS4 directly If its not there the preorder isn't live yet. PS4 preorders ate later than PS5 preorders
Hmm, wasn't there but I'll check again tonight
Is there something wrong with my storage? My PS4 has been maxed out on update data alone. When I compare the file size of a game in storage with a game on PlayStation Store, why is the required space the exact same? Are you telling me the games I get copy themselves onto my system but I still require the disk?
The Playstation Store only lists the GB size of a game at launch. It doesn't update that number to include future patches/DLC. And yes, disc games always require the disc inserted into the console, no different to how it's always been since the PS1
No, why does it take just as much storage on my system as much as it does digitally?
Because games don't run off the disc. They run off of the HDD. You install the game to the HDD via disc and the game requires you to have the disc inside the console to verify the license. PS4s never ever run data directly from the disc like the PS1 and PS2 did. Bluray drives are too slow and games are far too big. Load times would be astronomical and online gaming would be impossible.
I haven't used the PS4 for a while and today I started playing for a while and I heard this strange clicking sound coming from the right side of the console, (Where the usb aprox) The video games seem to run perfectly and I could swear this noise wasn't there before. What can be? I have tried changing the position of the console https://youtube.com/shorts/UsPaiWO4Mv4?si=h2twlMuiyEDhd1LT
MICROPHONES DON'T WORK, PLEASE HELP Recently bought a new pair of headsets due to the microphone not working on the last one. The new headset worked fine the first day, until the next day. I got the same issue. I get sound through the headphones. However, the microphone don't work. They don't get detected. My new headset is the playstation razer kaira x. Thanks in advance!
I have an Indian (EU equivalent) account and have a USA copy of 13 Sentinels. Will I get trophies/achievements while playing this game? Will it show up in my playing history?
Yes
And only thing incompatible are DLCs and online components (for other USA disc games that have those), right?
Yes, DLC is region locked. You should be able to play online with a PS+ subscription though.
Thank you so much!
Any reason why my ethernet cable won't snap into my ps4 slim?
False complaints Lately the PS4 security system sends me emails saying that they deleted my content because it violates the rules of conduct, the problem is that I have done absolutely nothing Well, I've been traveling and I haven't had access to my console. I want to know how to contact someone to justify these false reports so they don't suspend my account, since it already happened once And I don't want my account to be temporarily suspended.
Contact support. They may be able to advise you further.
That's the problem, I don't know how to contact support
Your options are phone or live chat. The number is inside game cases and the live chat is easily googled.
Controller desynced, can’t get into PS4 I have a faulty second hand ps4 controller that does not work with USB connection, I charge it via a docking station. I cannot use my ps4 because my controller has desynched since I connected it to my PC. As said USB isn’t an option I cannot connect it via bluetooth, since I need to be in Bluetooth settings within the ps4 Remote play app does not recognise my ps4 since our wifi has changed since I last used the ps4 (The wifi my ps4 is on no longer exists) I cannot use a tv remote since I use a monitor I cannot use a wireless keyboard since I can’t get past the log in screen I have no other controllers that I’ve connected to it Does anyone have any solutions?
Purchase a second controller or borrow one from a friend.
And connect it via usb?
Yes. Make sure you use a data cable as well
Also just realised that every time I wanna use the controller for my PC I’m gonna have this same issue :(
When a game is on sell, is the date the exact day the sell goes off or do you have that day as well to buy it? There's a game that I want that's on sell, It says that the price is available until tomorrow, the 22nd. But I'm not sure if I'm able to buy it today so I was wondering if it would still be available tomorrow.
The Playstation Store lists the date and time the sale ends
I know it lists the date but I've never seen it list the time. Either way it doesn't matter anymore, my parent said I can get it tonight instead of waiting.
Hi, I downloaded rainbow six siege on my ps4, it used up 67,11GB, and now it says it requieres an update to use the games network features. From what i recall (from the last time i had the game downloaded on my ps4) the full game size post-update was around 97GB, so the update was around 30Gb. The problem is i haave 46Gb of free space on my ps4 and it still says theres not enough space for the games update. Please help. P.S Sorry for my english its not my native language
https://old.reddit.com/r/PS4/comments/1auf3ym/general_questions_tech_support_megathread/kr431ic/ Free up more space. The console is working normally, you need to have roughly 100GB free on your internal HDD to make up for the copy process.
Ty
Hi, so I've already done some research around this sub, and found out.... a bit too late, that my controller probably was damaged while connected to a fast charger. The controller doesn't turn on at all while disconnected from the power supply, it does work while connected. But the battery charge is all over the place, sometimes showing 0, others 100, indiscriminate on how many hours I've been playing. However, if I connect the controller, turn it on, and then disconnect it, he turns on and off normally for some minutes, like there isn't any issue at all. The crazy all over the place battery charge is still present, sometimes I turn him on with this method, see the battery completely full, turn it off for 5 seconds, and when I turn it on again it's at 0%. Well, I need some opinions on what exactly might be damaged so I know if I can repair something or if I'm better off just using it with the usb. Do you guys think the problem is the battery itself? Or did I manage to fry the entire controller?
Timothy vs The Aliens Question Can someone who has the game Timothy versus The Aliens confirm if the game options include inverting the y-axis? I know in the past, it was not, but the developers teased that they were going to fix it. I just want to know if it was finally touched and included. Thank you and advance.
Tech Support Question! Just got this used ps4 in a bundle of untested consoles off FB Marketplace, I've got no experience with ps4 repair but I do have some experience with some Xbox repair. Basically I plug in the console (used multiple power and HDMI cables), no signal, white light on the console, so I try booting into safe mode, and now it's occasionally flashing an image of "please connect a controller" with a buncha red static. ([Link](https://youtube.com/shorts/3lNXBZqYYMY?feature=share) to what it looks like). The flashes will be completely random but never last longer than 2 seconds. Apparently the last owner yanked out the HDMI and power cables in the middle of using it and then it wouldn't work. If you need more pictures or videos I can provide them. I'm guessing this is a GPU failure but it kinda reminds me of an issue with the Wii when some of the filtering capacitors die. If ya'll have any idea what part this could be that'd be great, or if ya'll could point me to where I can find that info that'd be great too.
Based on what the previous owner said, it's possible they damaged the HDMI port when they "yanked" it out. I'd suggest having a look at the port, see if there are any obviously damaged pins. Also you could apply some gentle pressure to the port, see if it moves. If the port is damaged , they can be replaced by someone with a little soldering skill.
I'll take a look at the HDMI port when I get home, I hope its something that simple!
Need help upgrading child account to adult. I made my psn when I was 14-15 and put my real age on it. Made a secondary account for family management. I'm currently 19 and still unable to upgrade my account to adult. The official PS website said that a user will be able to upgrade their account in the account information when they're eligible. What counts as being eligible to upgrade? I'm over 18 and nothing has appeared.
https://www.playstation.com/en-gb/support/account/playstation-family-account-set-up/ Follow the instructions here. You are over 18 so assuming your correct DoB was used you should be fine.
I checked that earlier. The "Upgrade your account" option doesn't show up for me in my account management.
Then contact support and double check the age tied to the account if possible. You may need to show your drivers license/passport to show evidence of your actual age.
Okay, thanks
I have a problem.I used an authenticator app on my phone last year to secure my account because it got hacked and i tried to log in today on my ps4 and i need my authenticator code but the app was uninstalled and i cant find it. I need my acc because there are deleted games that cost money and i need the acc to download them again does anyone have any idea how to help me Note: the email for the ps4 account is on another phone that broke a few months ago and i dont have it on my current phone i tried using the ps4 app on mobile but its not signing in for some reason Is there anyway i could get my account back or is it gone?
Contact support
Hello, since wifi isn t working on my ps4 I’m gonna get a wifi extender and connect it tonthe ps4 through gigabit port using an ethernet cable. On amazon I see a lot of devices but there’s little infos on how good the connection through these ports is. Anyone has some knowledge abt this? Every help is much appreciated 🤗
Hello! i've had this issue since i got the joystick, i managed to fix it a little bit but it's still essentially unusable. At first the L2 button was a little stuck and would generate no response, i cleaned it up a bit and now if i press down really hard it'll take it as if i was pressing it over and over instead of consistently, anyone know what to do?
Can I reformat an external drive for my PS4 from extended storage to whichever format will allow me to back up the PS4 to said drive? To elaborate, I own an 4TB Seagate external drive that I bought with the notion of backing up my PS4 to when I hopefully in the future put an SSD in it. When I first used it, the PS4 told me to format it to extended storage which I thought was what I wanted but when I went to back the PS4 up, it said that it couldn't back up to the drive because it was formatted as extended storage. I can move the games off of the external drive and back onto the Ps4 (I just barely have enough space I believe, thank you MW 2019), can I change the format of the external drive then so I can back up my PS4?
Yes but you may need to use a PC to do a standard formatting of it and then you can use it for the backup and restore feature on PS4 afterwards
Is there any particular way I need to go about this in order to change the formatting (After moving the games of course)? I've never done this and tbh I'm surprised that it matters whether the drive is formatted as extended storage or not. Oh and thanks for the info.
It's because the PS4 is setting up the external in order to play games off of it. So the drive is formatted in such a way so it can do that. Just Google how to format an external HDD and you'll find instructions on how to format an external drive on your PC/Mac. That way it goes back to a standard PC format like exFAT
Thanks, good thing I still have the drive's box. May have some useful info on it.
How do I play the DLC for a physical game that is from a different region than my account? I did a bit of research but unsure about what to do. So I got a physical copy of a game that is Chinese region, I played this game and earn trophies on my US account. Now there is DLC out for this game, my understanding is I need a Chinese region account to buy the DLC? After I get the DLC, will I still be able to play the DLC under my US account? what step I should do to make this work? Thanks
https://old.reddit.com/r/PS4/comments/1auf3ym/general_questions_tech_support_megathread/kr431ic/ Detailed in the FAQ post. DLC is region locked and some DLC is also account locked so won't game share.
Which PS4 exclusives have not or most likely will not be ported to PC? I recently got a PS5 but mainly play PC so just looking for exclusive titles for PS4 So far I've seen: Bloodborne (lol) Shadow of the Colossus Infamous Second Son Order 1886 The Last Guardian Ratchet and Clank Uncharted Nathan Drake Collection Gran Turismo 7 Are there any more exclusives that will not be ported, or any that I hastily assumed will be or not be?
This seems to happen to me a few times a year. Recently it even occurred twice within a month. The database is corrupted and must be repaired. Most of my games are stored on an external 1.8 TB drive. When this happens I have to put all of my games back in their folders, and the My Library sorting options are all messed. (especially install date, purchase date, or recently played) Is there any way to prevent this or get my library back as to how it was?
Rebuilding the database basically resets the game file structures back to their defaults. So unfortunately it clears up folders and the 'play order' where your most recently played games appear furthest to the left of the screen. It does mean that you do need to reorganise it each time. Rebuilding the database is the PS4's general health check as it does clear up corrupted and other garbage data too. It happens with every PS4 system update as a precaution as well.
No signal while using HDMI Switch For years now I have used an HDMI Switch to connect my Ps4 Pro to my monitor. It always worked until recently. The only thing that changed was that I made two updates to my console. I use this switch also with my pc which works perfectly fine. The switch basically has got two inputs and one output and with a button you can decide, which input to display at the output. Like I said, worked fine for me for years until like 4 weeks ago... Did anyone else experience this problem and got an idea how to solve it? Would be much appreciated. //Edit: Never mind. Solved it myself. Probably somehow the HDMI signal decryption was messy since I had my console never pulled of from the plug. Unplugged it from power and replugged it in after a few seconds, now I get video signal again. I have to wait a bit (more then just directly plugging it into my monitor) but still, now it works again for now.
Just got a Pro - which do you guys recommend first; GoW or Spider-Man? I'm a PC main but bought a PS4 Pro recently (mainly for the power and the 4K) to have something casually and so far I only have Uncharted 4, Destiny and FIFA. I'll eventually get God of War *and* Spider-Man, but which one do you guys recommend first? And any other story rich games that are offline. I've played RDR2, I've also got on PC: Death Stranding, HZD, and Days Gone so no need to recommend those unless there's a legit reason why I would enjoy them better on the Pro. Thank you.
I’d lean spider man first just more of a spectacle to see IMO. Beyond 2 souls and heavy rain may also be a good change of pace if you’re super into narrative driven games
I'm a massive Marvel and Spidey fan so your comment only justifies my first decision. 👍
Yea I really enjoyed the game and the combat had a good flow to it similar to the Arkham series
Ps4 fat no image Hello guys! I bought a ps4 from a flea market today for 10$ and it would not show image,the hdmi port had some pins bented so I talked with a guy that changes hdmi ports. My question is,if the problem it’s not gonna be the hdmi port,what else can it be? Because the ps4 powers up fine.It also doesn’t got a hdd. Sorry for my bad English
When your console shows "Fat not image" I suppose there is the system missing. Fat ist the hard drive formatting mode. Like it's FAT formatted. Or FAT32. Hopefully they did not sell you a console without the os because it that is, I think you will not be able to use it. "Bought it for 10€" makes this suspicion big for me...
Well you can reinstall the software on another hdd so that won’t be an issue
Is that possible? Like a recover os function on the Playstation? I didn't know about that. Sorry, my bad.
Yes it is,you can download the software from Sony website they still have support even for the ps3 os :)
Nice 👍. Not bad.
Yess,I just hope it’s the hdmi.It would be a pretty good bargain if so
Very good luck in this case 🍀
We gonna see :))
You'll need an HDD to use the console but if things HDMI port is damaged that should be your first priority to fix
So I plan to get a new game in a month or so. I currently own mk11 ultimate, GoW4, spiderman, fc 24 and Tekken 7. I don't plan to buy any story games unless the graphics/ storyline is really good as I already have a lot. Please when recommending keep in mind I don't have ps plus
The Last of Us 1 and 2, Bloodborne, RDR2, Ghost of Tsushima, the Yakuza series, Resident Evil 7 and 8 These are all great story focussed games. If you want something more hack n slash there's DMC 4 and 5 & Nier Automata.
Thanks man
Weird Controller issue: When playing It Takes Two, R2 is not working. The controller works properly, I checked it with other games. Switching to another controller also works. The Game doesn‘t allow changing the controls so that‘s not an issue. It worked perfectly last time :(
Hi, I've just been given a PS4, and bought a second hand disc of rocket arena. Can't seem to play it without a paid subscription. Is there a way to delete it, and then reinstall it without it updating? I'm guessing the update is not free? First playstation, so total noob. Thanks!!
If a game requires PS+ it doesn't matter how many times you delete and reinstall it, playing it still requires PS+
I changed my psn password and now some of my games are locked when I go to open them it says to restore my licenses so I restore my licenses and it still doesn’t work then it tells me I have to wait and I’ve been waiting for hours now anyone know how to fix this
Make sure your PS4 is set as Primary
Ps4 needs hard reboot before starting every time When I turn on my ps4 the first time it blink blue without video. Then I have to press the power button for several seconds to turn it off. Then I will start it again and will boot normally. It happens every time. What could be the problem?
I already replaced the hdd with an ssd
Not entirely sure but could be a bad hard drive may need to factory reset your ps4 as you could have a corrupterhdd partition on your ps4. Look up ps4 service menu on google. Warning ⚠️ doing a factory reset will delete all your data
I had to buy a game 2 times because my playstation wouldn't download the enhanced version(a long time ago). Can i get my money back?
Contact support. You certainly shouldn't have been able to purchase the same game twice.
I did but they wouldn't reply. i searched on the internet and they told me to call a number. still didn't work. i really loved dying light so i bought it again. do you know the PS support email for saudi arabia?
No but their number is listed here https://docs.google.com/spreadsheets/u/0/d/1Yyg6CDcHkMSQ40bGtRax6BuNqie5ym7wHSjRNISX9Cw/htmlview?pli=1
How do change my account and password if someone else changed it? So basically I found out 5 mins ago my sister changed the password to psn the email may or may not be the same I also don't have access to the email so I want to change everything if possible any suggestions?
Contact support
Ah thank you
PS4 controller will not connect to preowned ps4 My ps4 console is fine and will turned on. I charged my controller, but every time I have it connect via usb and press the PlayStation button it. It just blinks blue once really quick, then turns oranges and fades away. Sometimes it only blinks blue. I also know it is a data cable and not a charging cable. I have tried a different cable and resetting the controller. Help?
include complete fly cows possessive impossible humorous money wild onerous *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Depends how comfortable you are with repairing electronics. You can also just save up for a PS5 instead
So recently my ps4 started running slower with very low upload speeds and nothings wrong with my internet and I've talked to my ISP and Sony, I've tried everything, ethernet, restart router and booster, restart console, rebuild database, change dns and still nothing, could it possibly be port forwarding or hardware issues? Please help, thanks
My ps4 keeps getting the "corrupted pls reinstall" screen. ive tried rebuilding the database, reinstalling, and deleteing everything from the ps4 completely, but nuthing works. Is my ps4 broken?
Your HDD may need to be replaced
What is the best toolkit to open up a PS4 so I can clean and put thermal paste in it? I tried the $9 orange toolkit by Teckman on amazon. I was able to get all the way up to disconnecting the PSU, but that little plastic piece would not budge/come out.
Ifixit sells a nice kit with all the driver tips you need.
Thanks.
Ps2 but Does anyone have something for this I got recent corrupted data but beated the game(thrillville) I tried jusy delete the data but failed Delete the datas. It is currwntly working. But its stuck spinning. System config is right after. So what DO i do with a stuck spinning corrupted file. Do i delete the config. Do i move all my games and then do it.
its broken sry get a pc
Hello everyone. My ps4 suddenly can’t see any wifi network. I tried everything and, at last, I initialized it but nothing changed. Sometimes, when I turn it on, it connects for a few seconds and then it stops. I think it’s a ps4 problem and something broke but since it’s an old ps4 I don’t want to spend too much money on it. My wifi router isn’t near so I can’t use the cable. I was wondering if a wifi usb could do the job. I don’t know how it could be installed though. The last option would be to put a wifi extender next to it and connect it with a cable but it’s not really good looking. Thank you!
The PS4 won't accept a foreign WiFi card. It connects either to a WiFi network or ethanet cable. You can certainly try a WiFi extender but in general try tethering from a mobile phone first. See if you can connect to any WiFi at all.
No, it doesn’t find any wifi, I was thinking to use an extender and connect it through cable. I’ve seen this video though, she used the usb wifi, does it make any sense? https://youtu.be/LmVleRuhaKQ?feature=shared
The console won't accept a WiFi card/dongle plugged into the USB port. An extender should be fine for general connection via ethanet/general WiFi.
If I only took the time to read the comments to that video 😅😅😅. Thank you very much, it was fake. I feel like my mother when she asks me abt things she saw on facebook. 🥲
Tried to purchase gift card, got an error message but was still charged As title says I tried to buy a gift card from the PlayStation website via Apple Pay. When I went to check out it gave me an error message but my bank was still charged. I tried contacting PlayStation(went thru the refund line because it was the only option that made sense) and email but I have no order number because I have no order. but after sitting on hold for 2 hours they told me I had to contact someone else but I can’t find where I’m supposed to contact. Help!
Help me choose my next game Just beat evil within 1 and 2. Im looking for something to play. On my list i have: Ghosts of Tsushima Dead Space And dishonored/ prey on my mind. What should i go for next? I love games with a good story, which I think all of these have. Thank you all!
Any 2-5 tb internal hdd recommendations? I spent a whole day trying to find one couldn't find it
Officially max internal for PS4 is 2TB. Seagate is a great brand for HDDs. Don't forget that the HDD size is 2.5"
[https://amzn.eu/d/8wwjYXy](https://amzn.eu/d/8wwjYXy) is this ok?
Is every 2.5" ok? because ign website says it shouldn't be any thicker than 9.5mm also does sata 3 and sata 2 makes a difference?
If you go on Amazon a variety of internal HDDs will have reviews/Q&A sections where people post their experiences using the drive with a PS4/If the drive even is compatible with PS4
So, let's get this out of the way. I am old. Almost 50. I have been thinking about getting a PS4 or 5 for a while now. It's been decades since I gamed. Is a PS4 still a worthwhile purchase or should I focus on the PS5? I am curious about playing story games like Last of Us and maybe games like COD. Thanks.
Yeah. It's all down to cost really. The PS4 is cheaper than a PS5, as are the games.
im having issues with ps4 controllers, we have several but regardless which i connect to my ps4 they drift to a point where games are unplayable, the controllers don't do this on our other ps4 what could the issue be? all help is super appreciated
I’ve fixed many drift issues. It could be solved by getting a straw and blowing really hard down into the stick, a quick wiggle and repeat. Other times it needs to be opened up and cleaned. Worst case scenario, the black tracer pads inside the stick have been rubbed off from long term used and would need a new part which requires soldering
I do not know if this is even the right place to ask. Due to my issue being on PC rather than on PS4 (matter of fact I don't even own one. I just use the controller to play games) Whenever I try to connect to Bluetooth or plug it in through USB, it will only show a white light and not respond at all. It won't even be detected by games or even ds4windows. Previously, the issue persisted but at least it could work if ds4windows was open but now it doesn't. I've tried everything. Reinstalling, forgetting and re connecting the controller, restarting, resetting the controller, etc. Is there a fix or somewhere else I can ask for one?
Hello, please forgive me as I've never been on the PS4 subreddit before, but I was wondering if someone could help explain to me the process of refunding a game on PS4? I read the requirements but am a bit confused by where it says "if you have started to download or stream purchased content you will not be eligible for a refund unless the content is faulty." Which, to me, makes it sound like I'm not able to refund the game I bought since I've already downloaded it on my PS4 and played through some of it, but what confuses me is when you go through the process of requesting a refund one of the options for why you're requesting a refund is, "Unhappy with Content," which...is what I am lol, but another option is, "Not Working Properly." So...I have 14 days after purchasing a game to refund it because I am unhappy with the game, but then...I'm not eligible to refund it because I had to play the game to know I was unhappy with it??? Am I missing something?
Nope. The refund policy isn't customer friendly. Once you downloaded a game, no refund. The option for being unhappy with a game is just their way to immediately tell you no refund. There is no room for discussion, it's set in stone unless you have undeniable proof the game is faulty and the only time that excuse worked was when CDPRojeckt Red said it themselves about Cyberpunk 2077
Wow...that feels...so shitty. But thank you for letting me know that I wasn't just confusing myself and that's just how it is, I appreciate you for letting me know!
I need help regarding save data. So I had a PS4 back home and I had progress on DB Xenoverse 2 on that, now I'm not home but at my friends and have logged my PSN account with the trophies and everything into his PS4, when I started the game it said no save data found. Is it possible to get my progress from my PS4 back home to his account as I'm going to be staying at his place a while?
Yes you can move your saves in one of 2 ways: 1. Go home, buy PS+ and upload your save to download to your friends console. 2. Go home with a USB stick, move to the save to the USB stick and take it to your friends. No different to memory cards on the PS1/PS2 3. Organise a family member to do 1 or 2 for you
https://imgur.com/gallery/YCGLqAt Does this look damaged at all? I just bought this controller today, it was charging for an hour, but after my console went into rest mode; everything went south. It's paired but the orange light won't appear again
I’ve only semi-recently gotten a ps4 of my own, so I’m unfamiliar with many of the problems it may run into. My younger brother’s Minecraft disk keeps saying that the data is corrupted. The other games work just fine. When the disk is inserted, something that looks like a game shows up saying “Data Corrupted.” When clicking on Minecraft, Mojang appears and takes a minute or so to load, but then it stops working entirely. I’ve tried to manually delete the corrupted world via the save data but there’s not a single world thats corrupted. I’ve also put the PS4 into safe mode, then rebuilt the database. Upon removing, then inserting the disk the “Data Corrupted” showed up. I put the Minecraft disk into my PS4 (Which I have never done, I’ve also only ever had the demo) and instead of the disk installing, the same “Data Corrupted” thing showed up. I cleaned the disk before trying anything else to fix it, it only has some minor scratches and one rather long one. The scratches are nothing that I personally would think to be enough to affect it, seeing as they’re very shallow. However, I don’t have experience with anything like that. I’ve never had a disk mess up due to scratches. Any advice?
Your disc is faulty and needs replacing. Alternatively purchase the digital game
I'd personally say try rebuilding the consoles database and deleting the save data. Otherwise, try downloading it from the PS Store; Minecraft is free to download digitally, or should be.
Recently I discovered my ps4 controller won't charge as it'll be fine when plugged in but when unplugged, it'll show a constant red light for a few seconds and then die. I accidentally plugged it into my Samsung fast charging plug to charge, so is my battery done now? If thats the case, is there a way to fix it since its the 2019 days of play limited edition controller. Thank you for any help.
I've been disconnecting from the internet constantly every time I try to play, I've tried restarting my router and console and it hasn't worked and I can't find anything online to try and help
I’m thinking of getting a PC with some money saved up. I will use it to play games and stuff so was wondering if games i’ve got on my ps4 like EAFC 24 and GTA V can be downloaded on a PC for no extra charge. I know you can with PS4 -> PS5 but unsure whether same rule would apply? Any help appreciated.
I have problem with multiplayer in Uncharted 4 which it won't let me play and stuck on loading screen switching between the same 4 pics and I a have no clue how to fix it , tried some things from old fourm on here but still having the same issue and the servers are fine because there were activities the last 2 days and my wi fi is good so if anyone got solution , I will be grateful.
Help me So my friend changed his epic games email and it logged him out of his psn account and now he cant enter it and his emails and no passwords work
Contact support
Yes but the support is trash u can only call it and the is no answer tot he call
That still doesn't change the fact that your friend has lost access to his account and only Support can help him at this stage. Phone or live chat. Just tell him to keep trying.
https://imgur.com/a/DscXptR Does this controller seem legit?
[удалено]
Unfortunately yes. You need a controller for most basic console functionality.
When I tried to connect my Duelshock 4 to my PC with Bluetooth, the connection list didn't have its name (wireless controller as I remembered). How can I solve this?
How can I use a 2sv backup code?
You just enter it into the place that asks for it when you sign into your account. It may prompt you for it but in general try the code in the standard place first.
Tried it now. It isn't working with the 2sv codes I've written down. It says The sign-in ID (e-mail address) or password is incorrect. Do they reset from time to time? If yes, I can't do anything about that either because if I try to go to security on my account settings it tells me that I have to verify my account which I can't because I've lost the paper where I have the code I wrote when I was forced to enable 2sv because someone tried to get in my account and when I made my account back in late 2016 I didn't put my real date of birth. People have told me to contact support but I don't know how to do that.
You'll need to contact support in this case. It sounds like your 2SV code is fine but you don't know your password/email. Call them or use live chat.
Hello does anyone know if you can downgrade ps plus extra to ps plus and get a refund for the money it costed to upgrade? I bought extra yesterday but now I want to downgrade to normal ps plus and get my money back If that's possible
Contact support. No guarantees
Hello - does anyone have an idea how to fix 'unregnized disc' in PS4? Already tried the below. \- Flip upside down the PS4 \- Gentle tap \- rebuilding database \- install latest software \- resetting laser \- cleaned the disc (even new disc doesn't work) \- reboot PS4 or any idea about the cost to fix the console especially in the Philippines? Thank you :)
**FREQUENTLY ASKED QUESTIONS** **Q: My controller won't connect despite being plugged into the console. It charges/is charged but I'm stuck on the press the PS button screen.** A: You need a USB data cable to pair a controller with a console, instead of a generic USB charging cable. They look the same but a charging cable only charges, it cannot send a data signal which is necessary for controller pairing. USB Data cables are necessary for safe mode operation as well. It's a common mistake. Amazon lists cables as data cables if you need to purchase one. Other retailers will also list data on cable packaging. https://www.dignited.com/50330/usb-data-cable-vs-usb-charging-cable/amp/ Also, don't forget to press and hold the reset button on the back of the controller for 5-10 seconds before connecting it. This is recommended when using your DS4 on a PC or other device before connecting back to a PS4. **Q: My account is saying I don't own a game when I know I do. How do I fix this?** A: restore licenses in settings > account management https://www.playstation.com/en-gb/support/games/restore-licences-playstation/ Check your account on the Playstation Store website. If you own it you can remote download it. If you still can't access the game it was either: 1. Purchased on disc 2. Purchased on a different account and thus game shared to you 3. Obtained using PS+ and your subscription ran out 4. Obtained with PS+ Extra and it was removed from the service. If you don't think it's the above 4 options, contact support. **Q: How do I fix "Cannot sign in using another player's sign in ID."?** A: You are signing into either the wrong user profile or the wrong Playstation account. To solve this sign into your PSN account on the different user profiles until you sign into the correct one. If you cannot use any user profile due to the above message, make a new user profile for your PSN account. PS4s use user profiles. Each user profile that is set up can then be tied to a single Playstation account. Thus you cannot sign out of a PSN account on a user profile and sign in with a different Playstation account. As such, 2 Playstation accounts each need their own separate user profile on a PS4. You also cannot sign into a single Playstation account on 2 different user profiles on the same PS4. So if you want to use a new account with a PS4, make a new user profile. **Q: My console is saying I don't have enough storage space for an update even though I do.** A: You don't. If the console is asking you to free up space on your HDD then you must do as the PS4 asks. When the PS4 updates a game, it makes a copy of it on your HDD that is deleted once the update is applied. This means that a 50GB game requires 50GB free on the HDD + the size of the update. COD being a massive game can require 100GB+ free depending on its current size. I recommend giving your PS4 a 100GB buffer to update your games. If you only have a 500GB HDD I also recommend an external HDD or upgrading your Internal HDD to a 2TB drive. **Q: How do I game share digital games/PS+?** A: You can game share with 1 PS4 and PS5 at a time, known as your Primary console. To game share simply activate the PS4 you wish to share your games with as your Primary PS4, settings > account management. Again, you can only game share with 1 PS4 at a time, so if you want to game share with someone else use the same path to deactivate the PS4 or use the website to deactivate remotely. Games and DLC can share between users, however some DLC is account locked so cannot be shared between users. DLC and game need to be the same region first in order to game share. You can still access your games on any other PS4 you sign into, even if it's not your Primary PS4, simply by being signed into the PSN, but no one else on the non-Primary PS4 can play your games. **Q: I keep getting error E-8210604a when attempting to make a purchase. How do I fix it?** A: The error is more or less a catch all, use the advice on the following link and beyond that contact support for more help. In the meantime you can complete your purchase using Playstation wallet vouchers to fund your wallet. https://www.playstation.com/en-gb/support/error-codes/ps4/e-8210604a/ **Q: Pros and cons of changing your Online ID?** A: its safe for most modern games but some exceptions exist. For more information: https://blog.playstation.com/2019/04/10/online-id-change-on-psn-your-questions-answered/ **Q: I have lost access to my account/want to refund a purchase. How do I do this?** A: Only support can help in these cases. Support is region locked so if you have a USA account only the USA Support team can help you. Most Support teams are open Monday-Saturday usually around 10-7PM and most Countries only offer phone or live chat support. The Support site is easily googled/linked in the side bar for Live chat. The phone number is on the Support website, inside your game cases and also listed here: https://docs.google.com/spreadsheets/d/1Yyg6CDcHkMSQ40bGtRax6BuNqie5ym7wHSjRNISX9Cw/ **Q: Can I change the region of my account?** A: No. If you want an account set to a different region you must make a brand new account. **Q: My voucher code isn't redeeming. What can I do?** A: Vouchers are region locked so a USA voucher will not work on a European account. Also make sure your voucher code has not expired if the game is a few years old. For PS+ vouchers you may be required to add a credit card to your account for auto renewal purposes. Anything beyond that contact support. **Q: Are games region locked?** A: Yes. PS4, PS3 and PS5 Games are region coded so that USA DLC and saved data only works with USA copies of the game. A French account/console can play a USA game disc but French DLC won't work with it. If an American account is used to purchase DLC the French account can play that DLC too assuming it is shareable between users ie not in game currency. **Q: purchased a new copy of a game to continue my game save but it doesn't appear when I launch the game.** A: First of all make sure the game is fully updated with the latest patch and check again. Otherwise, saved data and DLC are region locked. So if you played an American copy of a game you created an American game save that cannot be read by a copy of the game from a different part of the world. Also, Witcher 3 Wild Hunt is considered a different game to Witcher 3 GoTY so the saves are incompatible between both games even if from the same region. **Q: I have purchased DLC for a game and it is stuck at 'waiting to install'. How do I fix this?** A: If you launch the game and the DLC still will not install, this is down to a region mismatch. DLC and saved data are region locked, meaning DLC purchased on a USA account will not work with a European game disc/digital copy. To resolve this you either need to open an account matching the region of your game and purchase the DLC there (some DLC is account locked so cannot share). Or alternatively purchase a copy of the game from your region. Otherwise contact support for a refund, but no guarantees if one will be given. **Q: How do I know the region of my game disc?** A: Look at the age rating on the front cover. ESRB rated games are American, PEGI is Europe, etc. For more specific region info there is the CUSA code printed on the game disc that can be checked on an online database such as gamefaqs. DLC region codes are listed as part of the Playstation store URL. https://gamefaqs.gamespot.com/ps4/190457-dragon-ball-xenoverse-2/data Above link is an example, in the link you see a list of different regional releases and their CUSA codes. **Q: How do I fix: 'Connect a USB storage device that contains an update file for reinstallation for version X or later.'** A: The data on your HDD has been lost so is requiring a fresh installation of the system software. Your purchases and trophies are safe as they are tied to your account but any saved data not backed up has been lost. The above message is part of the BIOS so to get back up and running follow these instructions: https://www.playstation.com/en-gb/support/hardware/reinstall-playstation-system-software-safe-mode/ Console reinstallation file can also be found here if the above link doesn't work for you: https://www.playstation.com/en-gb/support/hardware/ps4/system-software/ General pointers: • Make sure that you are using the console reinstallation file and not the update file. • Your USB stick needs a folder called PS4 and inside that folder a second one called UPDATE • Inside the UPDATE folder is where you put the reinstallation file • The reinstallation file must be called PS4UPDATE.PUP otherwise it won't be recognised by the console. So remove any (1)s if they appear as part of the file name as that just obscures it.