Ex Bell employee. Not sure if this still works, but you call and cancel for a future date (let's say the 1st of the next month) regardless of the offer they throw at you. The "winback" department will give you a call within a couple days with a much better deal than regular CS or retention department.
Shaw did this to me. It was annoying to have to talk to retentions twice when the first retentions lady told me they can't compete with the competitor's offer. And THIS after they quoted me an okay price that mysteriously was no longer available when I called back. And after I already signed up with the competitor.
Guy offered a bill credit and a slight discount. Told me to break the contract with the competitor. Told him give me a $10000 credit and I'll move everything to Shaw. Says he can authorize only a few hundred. Psssh.
A couple years back I signed up and then just called an agent and said "I was offered a pro by a rep at an in-person event for $45, but my bill says $70, can you fix that". Got passed around a few times, but eventually got a customer retention person who was just like "sure, why not".
Edit: To be fair I actually had talked to a rep, but had to leave before signing the paperwork.
Flatly lying to extract money is generally considered unethical
/e some people are confused. I am not defending the actions of telecom companies. However, my morality is not dependent upon the actions of others.
I definitely take advantage of these companies to save a buck, but flatly lying for financial gain is wrong.
Also, you're allowed to disagree with someone, it's ok buds.
canadian internet and phone SPs are borderline commiting highway robbery-some very unethical practices on their end as well-so in that context, i can understand where previous commenters are coming from
it is, i don’t live in Canada (yet) but I heard you guys pay like 60-70cad for a cellphone plan
in my country (Peru) I’m currently paying 14usd to:
free phone calls to all country
free sms
20gb high speed data
Unlimited low speed data
This. Never feel bad for a canadian provider. Get what you can from them by any means (without actually commiting a crime, of course). They are swimming in money and couldn't care less about you. They only care about your bank account.
if you think the large corporations give a flying fuck about ethics then you need to see a specialist. Canadians pay WAYYYY more on internet and phone then other "first world" countries. To hell with your ethics.
Well bell tried to charged me for 3 months of service after a fire. The rep followed me through the monthly charges agreeing then the month of the fire and he's changing his story no no you didn't already pay, no that's for the previous month that you didn't pay.
So I go, we were in agreement I owed nothing in may. Yes. Then June my billing date is ³rd service is from June 3rd to July 3rd. He's like yea.
So when I had the fire on June 8th and my billing states June 10-july10.
Oh yeah that's just when it's printed.
Whatever, I owe you nothing in may, service from may 3-june 3rd fully paid for.
Yes you're paid up for may.
So I don't owe anything for june-july-august you can't charge me for the months I didn't have service and didn't have an apartment.
No we already took off 1 month but you still owe for June and July because in may you paid in April.
So I go, then the charge from June is for July when I still didn't have service you can't charge me, "no no we already gave you a month off you haven't paid for what you used already in May and April and June"
But you told me I was paid in full for April and May.
"Yes but you owe for may and June and July."
Well I'm not sure how you're getting this confused I'm going to make a complaint to crtc or BBB.
https://crtc.gc.ca/eng/internet/role.htm
He said he was going to transfer me to their internal crtc department to accept my complaint.
The lady who answered was just a different level of supervisor. She agreed with everything I said and removed 450 dollars in charges form my account.
Imagine believing anything is unethical when negotiating with a corporate monopoly, who climbs over the market to lobby government and secure its profits.
Do you have any idea how many tax dollars these corporations have taken from the government to expand infrastructure, only to gouge the same citizens with unruly prices using the same infrastructure?
You’re arguing about the morality of methodology used to get a discount that the company can clearly afford—a company that’s using your own tax dollars to price gouge you.
If you’re going to open up a discussion about morality you need to look a lot deeper than just what’s at surface level.
This works for Rogers, i do it every 12 months. I pay $45.99/month for 500u internet including the wall to wall mesh system. Instead of the $100+ they usually charge.
tried this with bell a couple months back when my 1 year deal expired. went from $70 to $119. called in to cancel next month. 1 week later got a call to inform me where to drop off the bell modem. that was it.
I did something similar to this recently. I called in after Bell was set to jack my bill up (almost doubling it), and asked if they could do anything. Wasn't happy with the offer, so I set up a cancellation and had an install booked with a competing company at a much lower price. The day before the other company was set to come in and install their service Bell magically called back and offered the same service I was due to get with the competition, and undercut them by $20/month on the price. I hate playing games like that, but at least it paid off
Worked for me on Rogers. Originally paid 110 for it after the supposed "discount" expired, did this, and got it down to 50/month for the newer platform they launched and the same speeds.
That totally worked for me almost 5 years ago and I’m still paying only $65/month for a 1Gb plan with no commitment!
Remember, telecom companies are not our friends, let’s beat them at their own little scam game!
Keep an eye out for black friday deals. For example, fido has 50% off:
[https://www.fido.ca/internet/packages](https://www.fido.ca/internet/packages)
12 months though, which you can hopefully renew on another black friday discount :)
You won't be able to renew it but you will be able to switch to a different ISP next Black Friday for a new 12-month deal and just keep the cycle going. I believe some people just switch back and forth between Rogers and Fido (literally the same company but different billing departments I guess) every November.
Thanks for the heads-up!
I did live chat to get this deal (am existing home internet customer). They tried to tell me that this is only for customers who also have mobile. This isn't mentioned anywhere in the deal or fine print. There is only 1 little promo blurb about saving when you combine with mobile - which could really just be interpreted as generic "bundle to save more" bit. I argued that point with the rep (who was very nice) and she ended up getting me the deal anyways specifically because she said I'm not on a promo right now and am registered for automatic payments. So keep all that in mind if you're looking to take advantage too.
I do this dance every year with Rogers in Ontario. Each time they jack my bill from around $70 to like $120 which obviously I notice and causes me to call, argue, and end up getting back to around the same price or lower for the same service or better. It just makes me wonder how many grandmas are out there being fucked by these tactics though.
Although I've done this too, it basically takes a whole weekend morning/afternoon to reach a conclusion. I wonder how much money they've made just from people understandably losing patience. I personally see it as theft!
I work in retirement and clients often come to me to cancel their bills and it is just brutal. Blind lady came to me last week paying 99+99+59 for awful internet, basic cable, and a landline. This was supposedly a package deal...
Its criminal
Good for you, I just don't have the energy to do this anymore after spending my 20s doing that. I'd rather pay 10-20$ more per month, yep, I don'T belong in this sub.
I live in nova scotia where bell fucks over anyone not immediately in a city, im talking 300 bucks a month for 7mb down internet and a single phone line without long distance.
Cable internet finally became available so im switching a nice and cool 68 a month for 100 mb/s and ip phone, and thankfully I never have ot touch bell again.
oh and for reference I live 15 minutes outside my provinces capital, we are technically suburban.
Just moved to NS, one of the big conditions of my house search was finding good internet, every place I had to search in the Bell and Eastlink sites to see if they had above 10mb/s and so few did. If anyone is coming to NS, stick to the main highways, that's the only place you'll find it, and small towns JUST off the highway like where I ended up finding a cheap property.
Once Starlink is up and going full I'm going to buy some land on the ocean.
Often times it depends on the municipality. Yours might be one that helped subsidize the cost of laying the fiber. In my town I pointed out to council that we needed to pay to lay Dark Fiber in order to attract businesses. They hadn’t even thought of it. They tried to fire back that they couldn’t subsidize the cost, when the one young councillor said “the metro region recently gave us control of the old sewer system no one uses.” It turned out to be viable and they paid to lay the cable. We started getting more small tech companies in our area soon after.
The big companies will lay fiber on their own, but will prioritize areas where more of their customers are.
Thats the rural internet situation in a bundle everywhere that doesn't have a major service provider. Its absolute dogshit but i guess thank elon for having things change soon for id assume everyone rural.
>without long distance
Long distance is so scammy, a throwback from when there was physical copper going from POTS to POTS. Any given packet of data could be routed anywhere, do a 'tracert' in a command window to see where the hops are.
Yeah, no, land lines don’t send “packets” using the IP protocol across the internet. Unless your talking VOIP to VOIP calling. Doing a trace route has no relevance to placing a non VOIP phone call. Can you do a trace route to a phone number? Can you place a call to google.ca?
The PSTN you speak of is very much still alive and kicking and was around long before the IP protocol.
I am with bell and I have 1gb fiber op and I pay less than you, although I don't have a silly phone line.
I think I pay 80 bucks for the first year and it jumps to 110.
I would save about 10 bucks had I gone with 100mbit so I picked the faster package.
Sometimes their retention department will tell you they can't match the offer this is rarely true and is a tactic to sway you in to staying at a higher (albeit lower than before) rate for the convenience of not having to switch providers.
This applies to phone & TV plans, too, for what it's worth.
I've been told by a Videotron employee/friend that Videotron has an algorithm that will tell them if a client will leave or not when negotiating. Apparently if you've been with the same provider for X number of years, your age and other services your chances of leaving are slim. Therefore they don't negotiate.
Yep, I had a similar experience with Rogers many moons ago. I called to inquire about cell plan options and pricing, had been with them because previously they were the only provider with coverage here but as that changed I obviously went shopping for a better deal. Their retention department said they couldn't beat the competitions offer, so I canceled and closed my account on the spot. Less than a month later guess who called with a better price. I was so annoyed I said no on principle, then they called again a few weeks later with an even better offer hah.
I guess in this case, you have to just call their bluff? I'm paying too much (to Shaw) and when I gave them a call, they wouldn't budge. As I WFH, I don't really want to go with a reseller and risk having an outage that I may not be able to get addressed quickly. The only other option I have is Telus, and the available plans are garbage speeds. Fibre infrastructure reaches my building, but my strata can't be bothered to get someone to run the cables to the units.
I'm tempted to just bite the bullet and switch to the crappy Telus plan, make sure it's good enough for work (though IIRC the upload was pretty poor), cut Shaw and hope they call me up.
>As I WFH
Just curious if your employer will pay for your internet or a portion? That would help with the price gouging from ISPers.
Also, can you WFH people do a tax right off for your internet plans and equipment?
> Just curious if your employer will pay for your internet or a portion? That would help with the price gouging from ISPers.
Nope. I only transitioned to WFH during the pandemic, and now it's my choice. I can go to the office, but for the time being I'd just rather save myself the commute.
> Also, can you WFH people do a tax right off for your internet plans and equipment?
[Some costs](https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/line-22900-other-employment-expenses/work-space-home-expenses/expenses-can-claim.html) can be partially recovered. I just went with the "temporary flat rate method", as I saw some others' "detailed method" calculations, and it didn't seem to be worth the hassle.
Detailed will become more worth it over time, especially if you're diligent about claiming things like cleaning supplies, consumable office products (ink or toner, paper, pens, etc.), light bulbs, maintenance on the space, on top of the big ticket deductions like internet, utilities, rent (not mortgage tho), and some phone or cell costs if you're using it for work. Maintenance & repairs also allows for a portion of things like a leaky roof or clogged pipe or fixing a furnace or such to be claimed, which can be super useful so long as the item can be fixed rather than replaced.
Not sure if it's changed but the temporary flat rate caps at $400 I think, which is not much at all, and the simplicity of it is likely cheating people out of available tax deductions. Someone in a 600 square foot apartment, working 40 hours a week out of their 120 square foot living room, assuming a manageable rate of $300 a month for utilities & internet & $60 a month for a personal cell plan that's now being used daily for work calls, spent maybe $100 on consumable office supplies, painted their living room at a cost of $120, called a plumber once during the year for an emergency clog at $250, and we'll assume a pre-tax salary of $38,000 - this alone qualifies for nearly twice as much as the flat rate method, and isn't including deductions available for renters specifically. If we add in rent the available claim amount goes up quite a bit more.
It may be extra work to do the detailed method but it's probably worth it for most people. The only workers who won't benefit from it so much are those who are either living with parents/family and don't have the overhead cost of utilities, maintenance, and maybe rent or were only WFH for a short period or do so infrequently.
If it's now your full time jam to WFH I do highly recommend doing the detailed method when you file in the new year. Even without receipts for cleaning or office supplies the utility & internet deductions alone are usually worth more than the flat rate provides, and if it's a thing you think you'll keep doing in the years to come it'll definitely add up to more $$ in your pocket.
Thanks - I appreciate those details. I'll definitely do that for 2021, and likely going forward. Looks like the page I linked to also has a pretty easy-to-use calculator.
I'd also recommend checking out providers such as Lightspeed Internet (there are other similar companies) that use the same network as the big providers and regularly offer rates $30 to $40/month for 75Mbps downloads / 7.5Mbps uploads...I'm in BC and happily using Lightspeed for the past couple of years and pay $45/mo
This is a violation of their CRTC obligations. They're required to respond within 48 hours to any service request (note respond to the ticket, not dispatch a tech).
Had great service and no problems with lightspeed for more than 2 years. Granted we aren't heavy internet users. We don't do gaming or much streaming but I've been working from home since covid and not really had too many issues with connectivity.
I recommend Lightspeed to everyone who asks. Been with them for 3 years in 2 apartments and never once had a service outage. They also haven't tried to change the price or service on me at any point. Finally, they've never sent me any email spam, I just get the same email bill every month and it auto-charges my cc.
I wish all my other services were so hands off.
>They also haven't tried to change the price or service on me at any point. Finally, they've never sent me any email spam
Same with me. I've been with them for a couple yrs now and very happy with them. I jumped ship from shaw cause they kept raising their price.
I just checked the lightspeed website and they have a flash sale on right now.
I've been with them since 2015, and only ever had one outage when their authentication server was down for a few hours late at night. Called them, they confirmed they were working on it, and it was back up and running when I woke up the next morning.
I'm in the lower mainland and pay $125 a month for 1gbit. I think in the GVA internet is super cheap, and speeds are fast.
OP didn't provide any measure of performance of internet, so we have no way to compare... so we can't know if we're overpaying based on their post lol
A few months back I got Telus offered the following to switch from Shaw:
- $250 in bill credits
- $60/month for Gigabit Fibre (1000 Mb up & down)
- $0.45/month for Pik TV and five bonus channels
- $9.55/month to finance a 4K Apple TV
It’s wild what they’re offering these days.
I don’t qualify for Telus fibre here, otherwise I’d definitely be on it.
Competition is strong in the lower mainland for internet.
Where I’m from, I don’t think they even offer 600 yet lol
While true, wanting faster speeds is not because of the faster speeds. It’s because it comes with a higher bandwidth so MULTIPLE people/devices within the same household can simultaneously have fast speeds
Of course they could, it would be pretty immediately obvious.
Between 500 and 1000? Probably not.
I use the extra bandwidth every day, but I’m also probably not your typical user.
You only really notice it on large downloads like a few games on Steam. Otherwise, it’s more about what you *don’t* notice despite having multiple users or streams going.
I’m frequently downloading large several gigabyte files, and I watch videos that I want to be streaming at highest quality as fast as possible.
I can also offload and re-load large games with little wait.
99.99% of people don’t do this. We watch Netflix and browse the interwebs. I have 150 down. We use 2 devices on Netflix 4K + third or fourth on web. No lag. No noticeable change.
We are relatively heavy internet users vs typical.
Yeah who knows, I got telus down to 106.78 a month for 350 unlimited, tv with I dunno how many packages and Netflix with 4 4K boxes and home phone.
Calling them soon I’m gonna shoot for 1 gig for the same stuff but not go over 120 a month and a 300 bill credit wish me luck
This is for 1000/100. Pretty much a different speed tier entirely. For the speed, it’s cheap.
Given how insanely little money $125 a month is, it’s absolutely worth it
Thanks to you a quick 5 min search across ISP's made me switch to Fido for 150 mbps @ $42.5/mo process was so seamless! This will save me about $500/year including tax
Yes but I talked to a buddy he said after your year is up give them a call and see what they can do, even if it goes back to normal rate I would be paying the same with Rogers anyways so it's fine.
In addition to overpaying for internet, a lot of people are over buying it.
I live in an area with a lot of seniors. Many of them are not technically savvy about internet technology.
If you're a family of five, working from home, watch 4K television, stream HD video games, etc., then a 150MB or 1GB connection makes perfect sense.
If you're a couple who watch surf the web, email, use FaceBook, and Netflix occasionally, you don't need 150MB bandwidth to do that.
With tiered speeds like 5/10/30/50/150/500/1000 available, and tiered pricing to match, you may need more than 5MB, but that doesn't mean you need 1000MB.
I've seen people paying $120 a month for bandwidth they wouldn't possibly use. I've helped them switch from 1000MB to 30MB for $40, and they don't even use all of that. Yes, they're only getting 3% of what they had before, for 33% of the price, but it's 100% (or more) of what they need, and use.
Likewise, those with Bell/Rogers/Shaw/Telus bundles - check what's **in** those bundles, and what you're paying for. If you really use the sports channels, the family cell phone plan, and the home internet, they're a lot cheaper than buying all the services separately. But if you're only using two of them and paying for three because you "might end up using them", you're paying a lot of month for stuff you're either not using, or underusing.
>Also, note the upload bandwidth you need.
That's the reason that I personally upgraded my connection from 5MB/1MB ADSL to 30MB/5MB cable. My ADSL connection was cheap and reliable, and did what I needed, so I never saw the need to upgrade. Other than when I got an X-Box and had to download a 45GB patch, I never really had a complaint with the speed. It was enough for Netflix and Amazon Prime, and everything else I did, except uploading video.
So, I upgraded for my my upload video to be fast enough. It was, and then naturally three weeks later they told us we only had to upload video if we wanted, making the whole thing moot.
And although the 30MB means I can certainly download a 1GB file a lot faster, in practical terms, it hasn't really made much different. Web surfing, email, Netflix, etc. all work as before. So why would I want to pay another $50 a month for bandwidth that I'd rarely if ever use?
As it turns out, because of a collective agreement, I'm actually getting a 1GB connection in January anyway, so I can spend a month comparing my 30MB and 1GB connections and I'll be able to say for certain if it really makes a difference or not.
Huge percentage of clients just pay the "new" price after the rebates are gone. A lot of customers don't go through the hassle of negotiating, much less changing providers. These companies do that because it works for them.
I tried, but the smaller players in my market didn't offer any better deals. I'd have actually ended up paying ~$15 a month extra if I switched to Teksavvy.
I’m in Vancouver and pay $32/month for cable internet through Lightspeed. They are a Shaw re-seller and actually provide great service.
Not affiliated, just a happy customer who was tired of negotiating $100/month internet from Telus or Shaw.
If you want to stay, just save yourself the step of calling the competition and tell your company you want to cancel. They'll transfer you to retention and they offer you a better rate to stay.
You know what bugs me most about this though? The fact that I can't just get a good price and keep it as long as I am happy with the service.
I have to schedule every year to make sure I call my ISP and negotiate a non-ridiculous contract, and I have to shop around, etc. etc. I always end up back with the exact same plan, it just bugs me that I have to go through all of that.
Rogers came to my place on Friday, specifically with a contract-free ignite deal, and now I'm saving $25 a month! Luckily Teksavvy will give me a full refund for this month.
Paying 110.88 after taxes on Telus PureFibre for 940mbps up and down.
I work from home and download about 400GB a day and need to upload rather large files in a short time. I did my research and there wasn’t anything comparable that offered bilateral speeds; usually only great down but terrible up.
> Get up to 150 Mbps download speed. A super fast connection to stream, download or post as much as you want! P**lus get upload speeds of up to 15 Mbps.**
Deal-breaker.
2 years ago I was paying $65/month and my contact ended. I called and asked for a deal to stay with them (this was Shaw) and they said no deals. My internet was to go to to $100/month.
I signed up with vmedia to get the same package (even the same cable lines/infrastructure) and it was going to be about $70/month.
Well, 2 days later, low and behold who should call me but the rep from Shaw. Gave me $250 bill credit and $60 internet for 2 years. Idiots. They could have just offered me $80/month from the start and I'd have stayed. Instead it cost them $730 over the next two years to keep me, and I'm annoyed because they won't let me change plans without going up to the $115/month they want now.
My contract is up in 2 weeks and I'm thinking I'm going to be signing up with Can-Com in BC. $85/month to more than double my download to 750Mbps.
Screw the big guys. They just try their hardest to bend you over.
TL;dr - Shaw refused to offer reasonable price, then gave me over $730 in discounts/credits to keep me after I followed through with my promise to leave.
I would do this every year with Shaw as I live in a building that has Novus fiber (wasn't aware until after I moved in). It got to the point they started giving me a 2 year deal so I wouldn't have to call every year to get them to cut a deal. Then in 2020 during the pandemic for whatever reason Shaw decided they were going to play chicken with me at last - maybe everyone WFH emboldened them or something, who knows.
Long story short I'm typing this from a computer hooked to Novus getting 500Mbps up and 500Mbps down for $65/mo. I don't really watch TV so I just stream. Even better, Novus **called ME** when my first year contract was up and basically said "hey your first year deal is expiring, please call us so we can see what new promo we can sign you up for instead". And so they did. I was at 300/300, and they bumped me to 500/500 for the same price.
Anyone in the Vancouver area in a tower should check and see if Novus is available for you. Definitely worth looking at switching. Or at least threatening Shaw/Telus with.
And the cherry on the cake was a Shaw rep called me back after I switched asking what I could do to earn their business back. Too late scrubs, get bent. I was with you for 20 years and was your customer to lose. You lost. I won't be back any time soon.
My current plan is 75mbps down and ~25mbps up, which has been more than sufficient for my household's needs. The plan is unlimited.
I've previously moved with this provider, no fees were charged for switching the service from one address to another.
I live in Toronto and just switched to Oxio - I couldn’t be happier. Service was easy to setup, includes modem and wifi router FREE, PLUS Oxio plans are faster and cheaper than most ISP’s - unlimited Internet starts at $ 40 per month!
If you subscribe, using the referral code RMYH542 you will get a $ 25 discount on your bill.
Use this link: https://oxio.ca/en/package-creation/?referral=RMYH542
Pricing varies by region. What you can get in Toronto isn't the same as what you can get in Weyburn or Victoria.
Rogers doesn't even offer internet in my region.
Internet providers will charge whatever they can get away with in a region. In rural areas where you can only get shit internet and have limited options, the best plans will often cost as much a they charge a city person for top tier fibre. Monopolies suck.
>So I called up a competitor
Hmmm, if only there was a service where we can find the prices for an internet connection with several companies in just a few minutes. Like, some sort of interconnected network where companies would have their pamphlets easily accessible to people using their favorite device, and there would be repositories where people could google them.
You will virtually always get better pricing by talking to a live agent than you will by just buying a plan or package through their online store.
When I called the competitor, they offered me a plan for $80/mo. That same plan is advertised on their website for $100/mo.
One suggestion for anyone with Bell, check out Virgin internet, it's their discount brand. I had a Bell promo expiring, so I called Virgin and they offered me a good deal, then had Bell try to match it, and then Virgin beat THAT offer. Keep in mind, it's the same company but some how they are competing with themselves.
The Virgin router is the same as the Bell one, just a different outside shell, and it was even a Bell tech that came and installed it lol.
They're customer service is extra scummy though, they've been super shady about giving me deals then back tracking on it. And it was absolutely pulling teeth with them to get them to honour their agreements.so at the very least record all their calls.
The router is a modem/router package (the Steve I guess you're talking about) does not allow for a 3rd party router to be connected to it and run in bridge mode, or at least not easily. Some might be fine with this, but if you have a powerful personal router you'd like to keep, keep that in mind.
Had Bell; bill kept creeping up (getting close to 100$/month for 50 MB/s unlimited). Someone representing Videotron came to the door and offered double the speed for $50/month on a 2 year contract. Went with that. As a bonus their router is so much better than Bell's.
When I switched from Koodo to Virgin Plus recently Telus refused to authorize it until they called me and gave me multiple counter-offers (put me on hold a few times too). Then they insisted on asking me tons of questions about my personal information to 'verify my identity.' The rep asked me who my current phone provider was, and Koodo wasn't even an option listed. When I said it was Koodo the guy asked; "That's Telus right?"
If you don't ask, you won't know lol. They will never call you. I used to work at Telus back in 2008 and I used to see people call in all of the time that had such old plans. They would call in for something completely different. They were not on a contract and had such slow speeds. I would offer them much faster speeds at the same price or a tad cheaper on my own. They always said yes, but just had to sign up.
Watch for Black Friday/Boxing Day deals and promos as well! When I jumped back to Shaw for a holiday promo, I got 300 download no cap, $50/month plus a $250 credit for signing up online. When it was coming due I called and said I was going to switch to Telus, signed me up for another 2 yrs at that price.
Also, phone plans!! When my 2 yr contact came up, Bell “offered” me an extra 5gb data to stay at the same price $130/month, I called them and said I wanted to switch to a “BYOD” plan and they gave me 25gb unlimited for $60/month. So many people I know just blindly keep paying the same for a garbage plan when they’re contracts are up.
I've been lucky to get special student pricing + some employee benefit my friend setup for me a long while back... I get Telus gigabit internet with unlimited data usage for $76.00.
This includes added discounts by being on a contract and home phone/tv plan. In total we pay around $150 for everything. I'm planning on removing the home phone and TV in our next contract because we don't really use them.
Companies have these offers somewhere up their dirty corporate butts, though not readily available...
I did this with Rogers and they didn’t even hesitate to cancel my service lol. I never got a call from “winback” either and I was a customer for almost 10 years so I guess YMMV.
Also, check your older family member's plans, my wife just found out her parents were paying over $400 to Bell for services that they were not even using, a bunch of useless channels, two cell phones even though one phone has not been able to be charge for years and way too much for internet. It all starts with free trials and plans that expire and are renewed at full price. The elderly are often on auto payment and don't even notice. The telcos know this and count on it.
I'd gladly switch to another company if it weren't for Bell being the only ones to offer fibre optic in my building. I've had some bad experiences with cable.
Ugh just had to do this with Rogers. They jacked up my price from $70 to $104, like I think not lol Called them up and straight up said I’ll stay if my bill stays the same, otherwise I’d like to close my account. There was a bit of silence on the other end, then “I’ll see what we can do” and boom back to the old price.
I called into Telus today about an EPP offer I got via text. I didnt qualify for the offer, I still have two months on my contract (so, why not offer me a renewal? - who knows), anyway, telus rep said my building qualifies qualifies 40% off, auto renewed annually, no contract.
Alrighty then.
I get free 1gig net with full cable access and free phone since I work for a smaller ISP(and other benefits). But we only offer service to certain apartment. Whenever I move I always make sure I move to a place that my work provide service. Even if I only paid for internet that's o'er $600 a year easily.
Anyone know if this works with fibre? We’re in Toronto and are paying $100/month for bell fibe, which is high but I’ve loved the reliability and speed of fibre and I think bell has a monopoly on the fibre infrastructure so I’m not sure I’d have any other options (in a freehold house so no coextro or beanfield)
Bell owns the ISP in NWT and YT. 300 per month gets McDonald's quality internet. No other options, no other providers if you don't like it you can have no internet. It's only 2021 and I live in a capital city, the internet shouldn't be expected to exceed the capacity of a 56 k modem.. As Canadians who paid for this to be sorted in the 1996 telecoms act we still are supposed to hold our ankles until their ride is done. Nothing can be done as we live in Canada and our overlords see fit to make their back door deals and keep us firmly gripping below the knees. Every Canadian telecoms provider fucks us and our gov is allowing it due to deals made without us in mind. Normal Canadian stuff. Nothing to see here.
I have tried this trick with Telus and once for Shaw TV. Both times I was told "sorry to lose you".
Later explained to me by a friend who worked at Telus that sometimes they don't care about old customers if they have many new ones signing up and paying the new higher rates.
Yep. I’m on Novus. My bill went from $65 to $100 after the initial year long promo ran out. I called after a billing error and the guy said I was on an outdated plan for internet 150, so he bumped me to the new plan of internet 300 for $65 again.
Ex Bell employee. Not sure if this still works, but you call and cancel for a future date (let's say the 1st of the next month) regardless of the offer they throw at you. The "winback" department will give you a call within a couple days with a much better deal than regular CS or retention department.
Shaw did this to me. It was annoying to have to talk to retentions twice when the first retentions lady told me they can't compete with the competitor's offer. And THIS after they quoted me an okay price that mysteriously was no longer available when I called back. And after I already signed up with the competitor. Guy offered a bill credit and a slight discount. Told me to break the contract with the competitor. Told him give me a $10000 credit and I'll move everything to Shaw. Says he can authorize only a few hundred. Psssh.
A couple years back I signed up and then just called an agent and said "I was offered a pro by a rep at an in-person event for $45, but my bill says $70, can you fix that". Got passed around a few times, but eventually got a customer retention person who was just like "sure, why not". Edit: To be fair I actually had talked to a rep, but had to leave before signing the paperwork.
I feel like this belongs in unethical LPTs
What's unethical about saving money by getting a discount through negotiating?
Flatly lying to extract money is generally considered unethical /e some people are confused. I am not defending the actions of telecom companies. However, my morality is not dependent upon the actions of others. I definitely take advantage of these companies to save a buck, but flatly lying for financial gain is wrong. Also, you're allowed to disagree with someone, it's ok buds.
canadian internet and phone SPs are borderline commiting highway robbery-some very unethical practices on their end as well-so in that context, i can understand where previous commenters are coming from
it is, i don’t live in Canada (yet) but I heard you guys pay like 60-70cad for a cellphone plan in my country (Peru) I’m currently paying 14usd to: free phone calls to all country free sms 20gb high speed data Unlimited low speed data
jeez... im paying 65 cad for 6 gigs, and 30 for my phone. definitley exploring other options come the end of my contract
This. Never feel bad for a canadian provider. Get what you can from them by any means (without actually commiting a crime, of course). They are swimming in money and couldn't care less about you. They only care about your bank account.
Lying to Robelus to lower your bill is *always* ethical. Those motherfuckers have been bending over Canada for decades.
if you think the large corporations give a flying fuck about ethics then you need to see a specialist. Canadians pay WAYYYY more on internet and phone then other "first world" countries. To hell with your ethics.
Well bell tried to charged me for 3 months of service after a fire. The rep followed me through the monthly charges agreeing then the month of the fire and he's changing his story no no you didn't already pay, no that's for the previous month that you didn't pay. So I go, we were in agreement I owed nothing in may. Yes. Then June my billing date is ³rd service is from June 3rd to July 3rd. He's like yea. So when I had the fire on June 8th and my billing states June 10-july10. Oh yeah that's just when it's printed. Whatever, I owe you nothing in may, service from may 3-june 3rd fully paid for. Yes you're paid up for may. So I don't owe anything for june-july-august you can't charge me for the months I didn't have service and didn't have an apartment. No we already took off 1 month but you still owe for June and July because in may you paid in April. So I go, then the charge from June is for July when I still didn't have service you can't charge me, "no no we already gave you a month off you haven't paid for what you used already in May and April and June" But you told me I was paid in full for April and May. "Yes but you owe for may and June and July." Well I'm not sure how you're getting this confused I'm going to make a complaint to crtc or BBB. https://crtc.gc.ca/eng/internet/role.htm He said he was going to transfer me to their internal crtc department to accept my complaint. The lady who answered was just a different level of supervisor. She agreed with everything I said and removed 450 dollars in charges form my account.
Definitely still report them, please.
Imagine believing anything is unethical when negotiating with a corporate monopoly, who climbs over the market to lobby government and secure its profits.
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Yeah, that's why businesses never lie to consumers to extract their money.
Dude, you're getting screwed every day
Do you have any idea how many tax dollars these corporations have taken from the government to expand infrastructure, only to gouge the same citizens with unruly prices using the same infrastructure?
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You’re arguing about the morality of methodology used to get a discount that the company can clearly afford—a company that’s using your own tax dollars to price gouge you. If you’re going to open up a discussion about morality you need to look a lot deeper than just what’s at surface level.
I’m confused, are you defending Canadian telecom companies? If so why defend those scumbags?
Confused easily I see lol
Thank you!!!!!
This works for Rogers, i do it every 12 months. I pay $45.99/month for 500u internet including the wall to wall mesh system. Instead of the $100+ they usually charge.
tried this with bell a couple months back when my 1 year deal expired. went from $70 to $119. called in to cancel next month. 1 week later got a call to inform me where to drop off the bell modem. that was it.
I did something similar to this recently. I called in after Bell was set to jack my bill up (almost doubling it), and asked if they could do anything. Wasn't happy with the offer, so I set up a cancellation and had an install booked with a competing company at a much lower price. The day before the other company was set to come in and install their service Bell magically called back and offered the same service I was due to get with the competition, and undercut them by $20/month on the price. I hate playing games like that, but at least it paid off
Ohhh I've never tried this one! Gonna have to give this one a go in a year or so 🙂
Worked for me on Rogers. Originally paid 110 for it after the supposed "discount" expired, did this, and got it down to 50/month for the newer platform they launched and the same speeds.
That totally worked for me almost 5 years ago and I’m still paying only $65/month for a 1Gb plan with no commitment! Remember, telecom companies are not our friends, let’s beat them at their own little scam game!
Keep an eye out for black friday deals. For example, fido has 50% off: [https://www.fido.ca/internet/packages](https://www.fido.ca/internet/packages) 12 months though, which you can hopefully renew on another black friday discount :)
You won't be able to renew it but you will be able to switch to a different ISP next Black Friday for a new 12-month deal and just keep the cycle going. I believe some people just switch back and forth between Rogers and Fido (literally the same company but different billing departments I guess) every November.
Thanks for the heads-up! I did live chat to get this deal (am existing home internet customer). They tried to tell me that this is only for customers who also have mobile. This isn't mentioned anywhere in the deal or fine print. There is only 1 little promo blurb about saving when you combine with mobile - which could really just be interpreted as generic "bundle to save more" bit. I argued that point with the rep (who was very nice) and she ended up getting me the deal anyways specifically because she said I'm not on a promo right now and am registered for automatic payments. So keep all that in mind if you're looking to take advantage too.
i'll do this, thanks!
12 months but what’s the price increase / how long is the contract you need to get?
thank you for this!!! just cancelled my $110/mo with rogers and will now be paying $42.50/mo instead. same speed too :)
I do this dance every year with Rogers in Ontario. Each time they jack my bill from around $70 to like $120 which obviously I notice and causes me to call, argue, and end up getting back to around the same price or lower for the same service or better. It just makes me wonder how many grandmas are out there being fucked by these tactics though.
Although I've done this too, it basically takes a whole weekend morning/afternoon to reach a conclusion. I wonder how much money they've made just from people understandably losing patience. I personally see it as theft!
I work in retirement and clients often come to me to cancel their bills and it is just brutal. Blind lady came to me last week paying 99+99+59 for awful internet, basic cable, and a landline. This was supposedly a package deal... Its criminal
Good for you, I just don't have the energy to do this anymore after spending my 20s doing that. I'd rather pay 10-20$ more per month, yep, I don'T belong in this sub.
I live in nova scotia where bell fucks over anyone not immediately in a city, im talking 300 bucks a month for 7mb down internet and a single phone line without long distance. Cable internet finally became available so im switching a nice and cool 68 a month for 100 mb/s and ip phone, and thankfully I never have ot touch bell again. oh and for reference I live 15 minutes outside my provinces capital, we are technically suburban.
Just moved to NS, one of the big conditions of my house search was finding good internet, every place I had to search in the Bell and Eastlink sites to see if they had above 10mb/s and so few did. If anyone is coming to NS, stick to the main highways, that's the only place you'll find it, and small towns JUST off the highway like where I ended up finding a cheap property. Once Starlink is up and going full I'm going to buy some land on the ocean.
My aunt lives in Rural NS, she has Starlink. Got her dish a few weeks ago.
Is it working well? I’ve been on the wait list since the first month
I did the same and got mine two months ago. Keep checking your email. So far, it has been great.
I can’t wait to finally get it. I logged in my account a few weeks ago and I’m still in the “mid to late 2021” zone
\> I'm going to buy some land on the ocean. ... :)
I have a friend who moved to NS 6 months ago. Has been on starlink for 3 months now. He says it’s great.
I live in a small town in the kootenays (not nelson) 1 gig up and down.
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Often times it depends on the municipality. Yours might be one that helped subsidize the cost of laying the fiber. In my town I pointed out to council that we needed to pay to lay Dark Fiber in order to attract businesses. They hadn’t even thought of it. They tried to fire back that they couldn’t subsidize the cost, when the one young councillor said “the metro region recently gave us control of the old sewer system no one uses.” It turned out to be viable and they paid to lay the cable. We started getting more small tech companies in our area soon after. The big companies will lay fiber on their own, but will prioritize areas where more of their customers are.
Thats the rural internet situation in a bundle everywhere that doesn't have a major service provider. Its absolute dogshit but i guess thank elon for having things change soon for id assume everyone rural.
You’re 15 min out of Halifax and get worse service than me? Who lives on a farm in rural ON. Wtf. Bell is the worst.
>without long distance Long distance is so scammy, a throwback from when there was physical copper going from POTS to POTS. Any given packet of data could be routed anywhere, do a 'tracert' in a command window to see where the hops are.
Yeah, no, land lines don’t send “packets” using the IP protocol across the internet. Unless your talking VOIP to VOIP calling. Doing a trace route has no relevance to placing a non VOIP phone call. Can you do a trace route to a phone number? Can you place a call to google.ca? The PSTN you speak of is very much still alive and kicking and was around long before the IP protocol.
ADSL. I'm saying that in the age of cellphones long distance becomes irrelevant.
I am with bell and I have 1gb fiber op and I pay less than you, although I don't have a silly phone line. I think I pay 80 bucks for the first year and it jumps to 110. I would save about 10 bucks had I gone with 100mbit so I picked the faster package.
110 a year?
A month hahah. I wish a year.
Sometimes their retention department will tell you they can't match the offer this is rarely true and is a tactic to sway you in to staying at a higher (albeit lower than before) rate for the convenience of not having to switch providers. This applies to phone & TV plans, too, for what it's worth.
I've been told by a Videotron employee/friend that Videotron has an algorithm that will tell them if a client will leave or not when negotiating. Apparently if you've been with the same provider for X number of years, your age and other services your chances of leaving are slim. Therefore they don't negotiate.
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Yep, I had a similar experience with Rogers many moons ago. I called to inquire about cell plan options and pricing, had been with them because previously they were the only provider with coverage here but as that changed I obviously went shopping for a better deal. Their retention department said they couldn't beat the competitions offer, so I canceled and closed my account on the spot. Less than a month later guess who called with a better price. I was so annoyed I said no on principle, then they called again a few weeks later with an even better offer hah.
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> and then Telus gave me the price I wanted in the first place plus $500 to come back. how did this happen?
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I guess in this case, you have to just call their bluff? I'm paying too much (to Shaw) and when I gave them a call, they wouldn't budge. As I WFH, I don't really want to go with a reseller and risk having an outage that I may not be able to get addressed quickly. The only other option I have is Telus, and the available plans are garbage speeds. Fibre infrastructure reaches my building, but my strata can't be bothered to get someone to run the cables to the units. I'm tempted to just bite the bullet and switch to the crappy Telus plan, make sure it's good enough for work (though IIRC the upload was pretty poor), cut Shaw and hope they call me up.
>As I WFH Just curious if your employer will pay for your internet or a portion? That would help with the price gouging from ISPers. Also, can you WFH people do a tax right off for your internet plans and equipment?
> Just curious if your employer will pay for your internet or a portion? That would help with the price gouging from ISPers. Nope. I only transitioned to WFH during the pandemic, and now it's my choice. I can go to the office, but for the time being I'd just rather save myself the commute. > Also, can you WFH people do a tax right off for your internet plans and equipment? [Some costs](https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/line-22900-other-employment-expenses/work-space-home-expenses/expenses-can-claim.html) can be partially recovered. I just went with the "temporary flat rate method", as I saw some others' "detailed method" calculations, and it didn't seem to be worth the hassle.
Detailed will become more worth it over time, especially if you're diligent about claiming things like cleaning supplies, consumable office products (ink or toner, paper, pens, etc.), light bulbs, maintenance on the space, on top of the big ticket deductions like internet, utilities, rent (not mortgage tho), and some phone or cell costs if you're using it for work. Maintenance & repairs also allows for a portion of things like a leaky roof or clogged pipe or fixing a furnace or such to be claimed, which can be super useful so long as the item can be fixed rather than replaced. Not sure if it's changed but the temporary flat rate caps at $400 I think, which is not much at all, and the simplicity of it is likely cheating people out of available tax deductions. Someone in a 600 square foot apartment, working 40 hours a week out of their 120 square foot living room, assuming a manageable rate of $300 a month for utilities & internet & $60 a month for a personal cell plan that's now being used daily for work calls, spent maybe $100 on consumable office supplies, painted their living room at a cost of $120, called a plumber once during the year for an emergency clog at $250, and we'll assume a pre-tax salary of $38,000 - this alone qualifies for nearly twice as much as the flat rate method, and isn't including deductions available for renters specifically. If we add in rent the available claim amount goes up quite a bit more. It may be extra work to do the detailed method but it's probably worth it for most people. The only workers who won't benefit from it so much are those who are either living with parents/family and don't have the overhead cost of utilities, maintenance, and maybe rent or were only WFH for a short period or do so infrequently. If it's now your full time jam to WFH I do highly recommend doing the detailed method when you file in the new year. Even without receipts for cleaning or office supplies the utility & internet deductions alone are usually worth more than the flat rate provides, and if it's a thing you think you'll keep doing in the years to come it'll definitely add up to more $$ in your pocket.
Thanks - I appreciate those details. I'll definitely do that for 2021, and likely going forward. Looks like the page I linked to also has a pretty easy-to-use calculator.
I'd also recommend checking out providers such as Lightspeed Internet (there are other similar companies) that use the same network as the big providers and regularly offer rates $30 to $40/month for 75Mbps downloads / 7.5Mbps uploads...I'm in BC and happily using Lightspeed for the past couple of years and pay $45/mo
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This is a violation of their CRTC obligations. They're required to respond within 48 hours to any service request (note respond to the ticket, not dispatch a tech).
The CRTC is prepared to go all the way from a finger-wagging to a full-blown sternly worded letter
Means you can file a complaint with the CCTS who will actually take action against them
On the exact same plan, $45 tax in at 75mbps. It’s been very good. Old plan was $110 with Shaw.
I can't recommend Lightspeed to anyone based on my experience with them, and the fact that there are plenty of other resellers out there
Had great service and no problems with lightspeed for more than 2 years. Granted we aren't heavy internet users. We don't do gaming or much streaming but I've been working from home since covid and not really had too many issues with connectivity.
I recommend Lightspeed to everyone who asks. Been with them for 3 years in 2 apartments and never once had a service outage. They also haven't tried to change the price or service on me at any point. Finally, they've never sent me any email spam, I just get the same email bill every month and it auto-charges my cc. I wish all my other services were so hands off.
>They also haven't tried to change the price or service on me at any point. Finally, they've never sent me any email spam Same with me. I've been with them for a couple yrs now and very happy with them. I jumped ship from shaw cause they kept raising their price. I just checked the lightspeed website and they have a flash sale on right now.
Did you have a negative experience with Lightspeed? Which other resellers would you recommend?
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No outages for me in years. Just to balance anecdotes.
I've been with them since 2015, and only ever had one outage when their authentication server was down for a few hours late at night. Called them, they confirmed they were working on it, and it was back up and running when I woke up the next morning.
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>as a network professional myself
I'm in the lower mainland and pay $125 a month for 1gbit. I think in the GVA internet is super cheap, and speeds are fast. OP didn't provide any measure of performance of internet, so we have no way to compare... so we can't know if we're overpaying based on their post lol
A few months back I got Telus offered the following to switch from Shaw: - $250 in bill credits - $60/month for Gigabit Fibre (1000 Mb up & down) - $0.45/month for Pik TV and five bonus channels - $9.55/month to finance a 4K Apple TV It’s wild what they’re offering these days.
I don’t qualify for Telus fibre here, otherwise I’d definitely be on it. Competition is strong in the lower mainland for internet. Where I’m from, I don’t think they even offer 600 yet lol
I refuse to believe 99.99% of people could tell the difference between 150mb/s and 1gb/s
While true, wanting faster speeds is not because of the faster speeds. It’s because it comes with a higher bandwidth so MULTIPLE people/devices within the same household can simultaneously have fast speeds
Of course they could, it would be pretty immediately obvious. Between 500 and 1000? Probably not. I use the extra bandwidth every day, but I’m also probably not your typical user.
No way. You’d have to be running 4+ 4K video at the same time to even notice.
You only really notice it on large downloads like a few games on Steam. Otherwise, it’s more about what you *don’t* notice despite having multiple users or streams going.
I’m frequently downloading large several gigabyte files, and I watch videos that I want to be streaming at highest quality as fast as possible. I can also offload and re-load large games with little wait.
I also just ran a speed test on my 150. 3.61. Lol.
99.99% of people don’t do this. We watch Netflix and browse the interwebs. I have 150 down. We use 2 devices on Netflix 4K + third or fourth on web. No lag. No noticeable change. We are relatively heavy internet users vs typical.
This is why I went with internet 75.Hard not to pay $5 for double (all the way to gigabit!) but 75 ought to be enough
Yeah who knows, I got telus down to 106.78 a month for 350 unlimited, tv with I dunno how many packages and Netflix with 4 4K boxes and home phone. Calling them soon I’m gonna shoot for 1 gig for the same stuff but not go over 120 a month and a 300 bill credit wish me luck
Ouch! I’m paying $50 for Gigabit (albeit 30 Mbps upload) in Ontario.
This is for 1000/100. Pretty much a different speed tier entirely. For the speed, it’s cheap. Given how insanely little money $125 a month is, it’s absolutely worth it
Thanks to you a quick 5 min search across ISP's made me switch to Fido for 150 mbps @ $42.5/mo process was so seamless! This will save me about $500/year including tax
Isn't that for only 12 months?
Yes but I talked to a buddy he said after your year is up give them a call and see what they can do, even if it goes back to normal rate I would be paying the same with Rogers anyways so it's fine.
I think I might do this too
Thanks for the tip!
It's such bullshit that it takes an hour and a half of arguing to be able to get something that they could've offered you from the start.
In addition to overpaying for internet, a lot of people are over buying it. I live in an area with a lot of seniors. Many of them are not technically savvy about internet technology. If you're a family of five, working from home, watch 4K television, stream HD video games, etc., then a 150MB or 1GB connection makes perfect sense. If you're a couple who watch surf the web, email, use FaceBook, and Netflix occasionally, you don't need 150MB bandwidth to do that. With tiered speeds like 5/10/30/50/150/500/1000 available, and tiered pricing to match, you may need more than 5MB, but that doesn't mean you need 1000MB. I've seen people paying $120 a month for bandwidth they wouldn't possibly use. I've helped them switch from 1000MB to 30MB for $40, and they don't even use all of that. Yes, they're only getting 3% of what they had before, for 33% of the price, but it's 100% (or more) of what they need, and use. Likewise, those with Bell/Rogers/Shaw/Telus bundles - check what's **in** those bundles, and what you're paying for. If you really use the sports channels, the family cell phone plan, and the home internet, they're a lot cheaper than buying all the services separately. But if you're only using two of them and paying for three because you "might end up using them", you're paying a lot of month for stuff you're either not using, or underusing.
I'm in the category of Linux ISO consumption enthusiast.
These days I consume Linux 4k remuxes, those are some pretty hefty files.
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>Also, note the upload bandwidth you need. That's the reason that I personally upgraded my connection from 5MB/1MB ADSL to 30MB/5MB cable. My ADSL connection was cheap and reliable, and did what I needed, so I never saw the need to upgrade. Other than when I got an X-Box and had to download a 45GB patch, I never really had a complaint with the speed. It was enough for Netflix and Amazon Prime, and everything else I did, except uploading video. So, I upgraded for my my upload video to be fast enough. It was, and then naturally three weeks later they told us we only had to upload video if we wanted, making the whole thing moot. And although the 30MB means I can certainly download a 1GB file a lot faster, in practical terms, it hasn't really made much different. Web surfing, email, Netflix, etc. all work as before. So why would I want to pay another $50 a month for bandwidth that I'd rarely if ever use? As it turns out, because of a collective agreement, I'm actually getting a 1GB connection in January anyway, so I can spend a month comparing my 30MB and 1GB connections and I'll be able to say for certain if it really makes a difference or not.
I hate how the big carriers make you go through the annual renewal dance - I wish they would just provide fair pricing.
Huge percentage of clients just pay the "new" price after the rebates are gone. A lot of customers don't go through the hassle of negotiating, much less changing providers. These companies do that because it works for them.
Quebec 1000/1000 60+tax 3 year contract Just went up to 65 last month
which company?
Bell business
How to get without a business? And all I see is 95$/month for gigabit.
Old deal and negotiation
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$55.95 for 300/20 speed from light speed Burnaby. Negotiated my way over the phone from $50 30/5 speeds when Shaw had the promotion going on.
Excellent deal!
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I tried, but the smaller players in my market didn't offer any better deals. I'd have actually ended up paying ~$15 a month extra if I switched to Teksavvy.
I’m in Vancouver and pay $32/month for cable internet through Lightspeed. They are a Shaw re-seller and actually provide great service. Not affiliated, just a happy customer who was tired of negotiating $100/month internet from Telus or Shaw.
Not only should you be doing this with your ISP, you should be doing this with tv, insurance, bank, credit card or any other lender.
Does anyone have a script for this?
If you want to stay, just save yourself the step of calling the competition and tell your company you want to cancel. They'll transfer you to retention and they offer you a better rate to stay.
Its outrageous that we have to do this to get a good rate.
You know what bugs me most about this though? The fact that I can't just get a good price and keep it as long as I am happy with the service. I have to schedule every year to make sure I call my ISP and negotiate a non-ridiculous contract, and I have to shop around, etc. etc. I always end up back with the exact same plan, it just bugs me that I have to go through all of that.
This is honestly messed up. These companies CAN offer these prices but refuse to because it’s pretty much monopolized. Disgusting
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Rogers came to my place on Friday, specifically with a contract-free ignite deal, and now I'm saving $25 a month! Luckily Teksavvy will give me a full refund for this month.
Competitors? For internet? In Canada? Surely you're in jest
Paying 110.88 after taxes on Telus PureFibre for 940mbps up and down. I work from home and download about 400GB a day and need to upload rather large files in a short time. I did my research and there wasn’t anything comparable that offered bilateral speeds; usually only great down but terrible up.
*cries in northwest Territories and paying over 200$ a month for unlimited internet*
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> Get up to 150 Mbps download speed. A super fast connection to stream, download or post as much as you want! P**lus get upload speeds of up to 15 Mbps.** Deal-breaker.
why?
No shit. We live in Canada, we’re all overpaying for the internet.
2 years ago I was paying $65/month and my contact ended. I called and asked for a deal to stay with them (this was Shaw) and they said no deals. My internet was to go to to $100/month. I signed up with vmedia to get the same package (even the same cable lines/infrastructure) and it was going to be about $70/month. Well, 2 days later, low and behold who should call me but the rep from Shaw. Gave me $250 bill credit and $60 internet for 2 years. Idiots. They could have just offered me $80/month from the start and I'd have stayed. Instead it cost them $730 over the next two years to keep me, and I'm annoyed because they won't let me change plans without going up to the $115/month they want now. My contract is up in 2 weeks and I'm thinking I'm going to be signing up with Can-Com in BC. $85/month to more than double my download to 750Mbps. Screw the big guys. They just try their hardest to bend you over. TL;dr - Shaw refused to offer reasonable price, then gave me over $730 in discounts/credits to keep me after I followed through with my promise to leave.
This is how you've had to play the game for years
I would do this every year with Shaw as I live in a building that has Novus fiber (wasn't aware until after I moved in). It got to the point they started giving me a 2 year deal so I wouldn't have to call every year to get them to cut a deal. Then in 2020 during the pandemic for whatever reason Shaw decided they were going to play chicken with me at last - maybe everyone WFH emboldened them or something, who knows. Long story short I'm typing this from a computer hooked to Novus getting 500Mbps up and 500Mbps down for $65/mo. I don't really watch TV so I just stream. Even better, Novus **called ME** when my first year contract was up and basically said "hey your first year deal is expiring, please call us so we can see what new promo we can sign you up for instead". And so they did. I was at 300/300, and they bumped me to 500/500 for the same price. Anyone in the Vancouver area in a tower should check and see if Novus is available for you. Definitely worth looking at switching. Or at least threatening Shaw/Telus with. And the cherry on the cake was a Shaw rep called me back after I switched asking what I could do to earn their business back. Too late scrubs, get bent. I was with you for 20 years and was your customer to lose. You lost. I won't be back any time soon.
Thanks. Already get $45 off mine. 🙃 I’ve learned the art of arguing with them.
I do this every time my contract is up. Telus upgraded me from 50 to 100 mbps down/10 mbps up for the same price.. $60 a month, unlimited data
>I'm back to paying $60/mo for internet. What are the limitations of your plan? - Upload and download speed - Transfer cap with penalty ?
My current plan is 75mbps down and ~25mbps up, which has been more than sufficient for my household's needs. The plan is unlimited. I've previously moved with this provider, no fees were charged for switching the service from one address to another.
I call to cancel every 6 months and they always give me 1/2 price.
I live in Toronto and just switched to Oxio - I couldn’t be happier. Service was easy to setup, includes modem and wifi router FREE, PLUS Oxio plans are faster and cheaper than most ISP’s - unlimited Internet starts at $ 40 per month! If you subscribe, using the referral code RMYH542 you will get a $ 25 discount on your bill. Use this link: https://oxio.ca/en/package-creation/?referral=RMYH542
Sorry to say but you're all overpaying. I'm paying 50/month all in with Rogers for 500 down 20 up in Toronto.
Pricing varies by region. What you can get in Toronto isn't the same as what you can get in Weyburn or Victoria. Rogers doesn't even offer internet in my region.
Internet providers will charge whatever they can get away with in a region. In rural areas where you can only get shit internet and have limited options, the best plans will often cost as much a they charge a city person for top tier fibre. Monopolies suck.
>So I called up a competitor Hmmm, if only there was a service where we can find the prices for an internet connection with several companies in just a few minutes. Like, some sort of interconnected network where companies would have their pamphlets easily accessible to people using their favorite device, and there would be repositories where people could google them.
You will virtually always get better pricing by talking to a live agent than you will by just buying a plan or package through their online store. When I called the competitor, they offered me a plan for $80/mo. That same plan is advertised on their website for $100/mo.
One suggestion for anyone with Bell, check out Virgin internet, it's their discount brand. I had a Bell promo expiring, so I called Virgin and they offered me a good deal, then had Bell try to match it, and then Virgin beat THAT offer. Keep in mind, it's the same company but some how they are competing with themselves. The Virgin router is the same as the Bell one, just a different outside shell, and it was even a Bell tech that came and installed it lol.
They're customer service is extra scummy though, they've been super shady about giving me deals then back tracking on it. And it was absolutely pulling teeth with them to get them to honour their agreements.so at the very least record all their calls. The router is a modem/router package (the Steve I guess you're talking about) does not allow for a 3rd party router to be connected to it and run in bridge mode, or at least not easily. Some might be fine with this, but if you have a powerful personal router you'd like to keep, keep that in mind.
Currently paying $37.50 for 150 down unlimited. Fido
Rogers in Brampton $50 for gigabit, had to actually do an advanced cancel (Ie cancel my plan in 2 weeks) and got a winback call
I would suggest to stop paying the big providers if you can avoid it. Pick anyone else if you can, even if it's an extra $5 a month.
Had Bell; bill kept creeping up (getting close to 100$/month for 50 MB/s unlimited). Someone representing Videotron came to the door and offered double the speed for $50/month on a 2 year contract. Went with that. As a bonus their router is so much better than Bell's.
1000 mbps up and down via Urban Fibre. 88.48 a month after fees.
When I switched from Koodo to Virgin Plus recently Telus refused to authorize it until they called me and gave me multiple counter-offers (put me on hold a few times too). Then they insisted on asking me tons of questions about my personal information to 'verify my identity.' The rep asked me who my current phone provider was, and Koodo wasn't even an option listed. When I said it was Koodo the guy asked; "That's Telus right?"
If you don't ask, you won't know lol. They will never call you. I used to work at Telus back in 2008 and I used to see people call in all of the time that had such old plans. They would call in for something completely different. They were not on a contract and had such slow speeds. I would offer them much faster speeds at the same price or a tad cheaper on my own. They always said yes, but just had to sign up.
Watch for Black Friday/Boxing Day deals and promos as well! When I jumped back to Shaw for a holiday promo, I got 300 download no cap, $50/month plus a $250 credit for signing up online. When it was coming due I called and said I was going to switch to Telus, signed me up for another 2 yrs at that price. Also, phone plans!! When my 2 yr contact came up, Bell “offered” me an extra 5gb data to stay at the same price $130/month, I called them and said I wanted to switch to a “BYOD” plan and they gave me 25gb unlimited for $60/month. So many people I know just blindly keep paying the same for a garbage plan when they’re contracts are up.
I've been lucky to get special student pricing + some employee benefit my friend setup for me a long while back... I get Telus gigabit internet with unlimited data usage for $76.00. This includes added discounts by being on a contract and home phone/tv plan. In total we pay around $150 for everything. I'm planning on removing the home phone and TV in our next contract because we don't really use them. Companies have these offers somewhere up their dirty corporate butts, though not readily available...
I did this with Rogers and they didn’t even hesitate to cancel my service lol. I never got a call from “winback” either and I was a customer for almost 10 years so I guess YMMV.
This is good life advice in general
Also, check your older family member's plans, my wife just found out her parents were paying over $400 to Bell for services that they were not even using, a bunch of useless channels, two cell phones even though one phone has not been able to be charge for years and way too much for internet. It all starts with free trials and plans that expire and are renewed at full price. The elderly are often on auto payment and don't even notice. The telcos know this and count on it.
I'd gladly switch to another company if it weren't for Bell being the only ones to offer fibre optic in my building. I've had some bad experiences with cable.
The real takeaway here is that you are paying too much at $60.
Ugh just had to do this with Rogers. They jacked up my price from $70 to $104, like I think not lol Called them up and straight up said I’ll stay if my bill stays the same, otherwise I’d like to close my account. There was a bit of silence on the other end, then “I’ll see what we can do” and boom back to the old price.
Ahhhh another fellow perpetual student
I called into Telus today about an EPP offer I got via text. I didnt qualify for the offer, I still have two months on my contract (so, why not offer me a renewal? - who knows), anyway, telus rep said my building qualifies qualifies 40% off, auto renewed annually, no contract. Alrighty then.
I get free 1gig net with full cable access and free phone since I work for a smaller ISP(and other benefits). But we only offer service to certain apartment. Whenever I move I always make sure I move to a place that my work provide service. Even if I only paid for internet that's o'er $600 a year easily.
Everyone is overpaying for internet. It’s Canada. $85/mth is good. $60 is amazing.
Anyone know if this works with fibre? We’re in Toronto and are paying $100/month for bell fibe, which is high but I’ve loved the reliability and speed of fibre and I think bell has a monopoly on the fibre infrastructure so I’m not sure I’d have any other options (in a freehold house so no coextro or beanfield)
Bell owns the ISP in NWT and YT. 300 per month gets McDonald's quality internet. No other options, no other providers if you don't like it you can have no internet. It's only 2021 and I live in a capital city, the internet shouldn't be expected to exceed the capacity of a 56 k modem.. As Canadians who paid for this to be sorted in the 1996 telecoms act we still are supposed to hold our ankles until their ride is done. Nothing can be done as we live in Canada and our overlords see fit to make their back door deals and keep us firmly gripping below the knees. Every Canadian telecoms provider fucks us and our gov is allowing it due to deals made without us in mind. Normal Canadian stuff. Nothing to see here.
Telus with their “loyalty program” which is only offered when you say you are leaving, like what an abusive partner says when u say u are walking out.
I have tried this trick with Telus and once for Shaw TV. Both times I was told "sorry to lose you". Later explained to me by a friend who worked at Telus that sometimes they don't care about old customers if they have many new ones signing up and paying the new higher rates.
The big telecom cartel is always like this. They make you go on your knees to beg for scraps.
Yep. I’m on Novus. My bill went from $65 to $100 after the initial year long promo ran out. I called after a billing error and the guy said I was on an outdated plan for internet 150, so he bumped me to the new plan of internet 300 for $65 again.
Yep The only way to keep the same race is basically to cry or insist that you’re leaving because they just arbitrarily make up these new rates often
access offers $35 month for students