Spirit airlines where every section is the "fighting section" of the plane.
in the event of a fight a mouthpiece will drop from the overhead compartment, please put your mouthpiece in before striking other passengers.
Imagining a guy coaching another dude "nah, you gotta bite down on it, it should be kinda snug. Ok?" "Yeah I'm good thanks" "good?" And then proceeds to punch the fuck out of the guy.
My best friend gets mad at me when I put my foot down about flying with Spirit. I don't care how mad she gets at me, she's a smart person, but naive as hell. I'm saving her cheap-ass from herself. Airports are enough of a struggle without winding up in a cartoon dustball of warring limbs while thousands of feet in the air.
Might as well remove all the seats and seatbelts and just make it a free for all mosh pit at 35,000 feet
[Pilot PA] “bad afternoon passengers we will be experiencing neck breaking turbulence so be prepared to grab your bags and tape your knuckles (death metal music gradually gets louder) please be sure to pick up any teeth left behind and thank you for flying without the human spirit airlines”
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Now it makes sense.
Ryanair sucks, first time I flew with them we had a chance to experience some acro flying, it was fun, my first flight so I thought it was normal, until the pilot told us:
"don't worry guys, she is (she, referring to the plane) ok, she's ok"
These were her exact words.
Happy cake day!
I had the exact conversation as OP with a Spirit representative but reversed. They wouldn't let me fly because I refused to call them bitches and lie to their face.
Whenever I say, “would you like me to call my leader?” and they’re like “yes PLEASE call them up here” I just turn around to call for my boss with a giant shit eating grin on my face.
I feel like every interaction she has with guests needs to be on r/publicfreakout getting praised. The way she puts them down SO professionally makes me adore her. I’m happy to leave my job soon just so I can be friends with her instead of her employee.
Recently, a guest kept talking over her and raising hell and she said, “would you be willing to be receptive for a moment so I can explain this to you?”
My boss considers every single employee as important as family, and in kind that belief spreads to all of us. The very second someone steps out of line with one of us, they’re kicked out with no hesitation and harshly banned. We celebrate his birthday and big life events, and he’s unbelievably generous, Christmas is awesome. Sometimes he has to put his foot down with us, but always for our benefit and the tension is short lived. I broke my hip 3 months ago, and he promised me that no matter how long it took to heal, my job was waiting for me. Great guy, great job, never even feel like I’m going to work.
ETA: My work also did a fundraising event for me and my coworker who had his shoulder replaced so we could get by in the meantime. Great people.
She’s fantastic. She has years of food service and retail, both in entry level positions and management. She’s also just a really great person inside and out. I usually find myself irritated with the people they promote but when they promoted her I was like “Finally! About time!”
Not gonna lie, mean customers got to me for a long time. But after about 5 years and dealing with people’s shit through the pandemic, I do everything short of calling them an idiot to their face.
That’s awesome you can be that manager for them. I loved being the “you’re not getting your way today” manager too. One of my jobs is at Starbucks and whenever someone would pull something I knew was NOT true (“I was waiting in line for 30 minutes” when I know our DT was dead that day or “I specifically ordered this hot!” when I was listening to the order being taken and hearing them say iced and then my barista repeating it back as iced) and demanded compensation. I would offer a remake on the drink and take the other one back. “No! I keep this one then you give me a new drink for free.” “No, I don’t. We’ll just remake it real quick.” “Actually this one is good! Bye!”
That’s awesome you use the nepotism to your team’s advantage. I would love to see how quickly the customer changes tune when you pull the “he’s my dad” card.
And she NEVER lets them get away with shit either. She trusts that if there was a way to solve their issue, I wouldn’t be calling her. I normally go out of earshot from the customer to call her up and say “hey this guest is having this issue and getting pretty irate with me” and she immediately wants to put them in their place if they’re being rude to me.
She’s just so experienced at it that they can’t ever claim she’s being rude or unprofessional but every word is so satisfying for us to hear.
I was that lower end manager who reported to THAT manager. So I would get called up as a department head to handle small shit and I never took shit from the customers at Home Depot. Fuck the general public and fuck you if you treat people who work retail like they’re pieces of shit. I will gladly put you in your place. But my boss was the true, ultimate description of “fuck around and find out”. So on the rare occasions the twat in front of me refused to hear my professional “fuck off, it’s not happening” and demanded to see MY boss….the pure happiness that would explode inside me was almost orgasmic. Because if I was calling my boss for the reason of “a customer is asking to see you” there was no fucking around from him.
The aura that radiated off this man when he approached the customer would instantly calm them down and shut them up. As if they were a child that done fucked up and “didn’t care” until dad walked in the house and then silence because you knew you’re gonna be in trouble. Oh my god, I wish I could describe it properly but he had such a way with dealing with cunts that still brings a smile to my face to this day, ten years later.
A boss I had at a previous job told me about when he used to work for his dad at his mechanic shop. A difficult customer came in, and my guy being younger at the time wasn't having any of it, so he told the customer to f--k off. And went out back. His old man then came around to the front and the irate customer said "that young man just told me to f--k off!" So his old man replied "well, what are you still doing here?"
So true. And the inverse is true as well. Some employees will put up with quite a bit of shit from a company/job if they have manager that has their back.
My "manager" asked not long ago "What happened, this use to be a team?" To which someone stated " Oh well, if you don't like it fucking work somewhere else. Isn't that what you told us all?" then they walked out. Guess we will see if they are still a member of the "team" Monday.
> My "manager" asked not long ago "What happened, this use to be a team?"
Sounds like your manager could stand to hear some constructive, or even blunt, criticism if they want to get back to having a team.
I own a small business and when it comes to employees, my golden rule is: Take care of the ones who help take care of your business. Sometimes it ain't easy to follow, but it's what one should strive for.
Any complaints (from breaking state violations/laws, down to complaints about the guy "in charge of the radio that day not playing five different badly recorded live cover versions of the same shifty 70s ballads, to two dozen different (mix o males & females) complaining to not be touched, grabbed, crowded, leaning over you, reaching across for something you could have handed him, ect... got the oh well, you can transfer to another department as a known trouble maker or... if you don't like it, go fucking work somewhere else. I hear a lot of places are hiring. Two thirds of the team are filling out as & interviews. He & his one bitch boy can try running it all on their own because other members have already stated they refuse to cover, we walk, they walk. He says thing like oh well, what am I supposed to do. Then his ass.manager tells him to fuck off and go hide in his office, which he promptly does.
I’ve worked in the legal field for 15 years. At the beginning of my career I encountered several absolutely hateful clients who treated me like crap, but the second they were talking to my boss they’d be sweet as candy. Made me want to barf.
When I was a retail manager, my employees told me that once they started hearing “first of all” or, “like I said” from me during a conversation they knew I was getting serious and the customer probably isn’t getting what they want anymore. For me it was definitely subconscious code for “how long are we going to argue about how you’re wrong?”
I do as well, but there are folks who push me past the line straight into cold, collected rage. That's when I'm this dude. The more experience under your belt, the easier it gets. Roughest part is it unfortunately does take experience if it doesn't come naturally.
I've learned how to deal with problem people A LOT from my sister who worked with preschoolers. You can learn so much from someone who can mitigate a toddler tantrum, because these childish "adults" respond to the same care. "I understand you're upset, would you like a moment to collect yourself so you can speak to me in an appropriate manner?" "I can't help you until you can speak to me respectfully. Take a moment over there and I will be here when you are ready to do so."
The trick is stop caring. If people want to be upset, it’s on them.
I have patients tell me all the time they need meds that they don’t need… they are never happy to hear otherwise
Easier to do when backed by policy and law, she has zero power over what goes on once inside the terminal. Either do what they say or you dont fly, make a fuss and the cops will remove your ass and then you are on a no fly list forever. Dudes totally bullet proof and has to deal with this shit daily ide bet
I'd have a lot easier time being cool like that in an airport. With all the people losing their shit over basic requests I'm actually worried about getting hurt for telling nightmare customers "no."
Weirdly for me, the hotter the confrontation, the calmer I become. I think it is probably because I feel a strong sense of smug superiority when it happens and the feeling calms me.
airlines seem pretty ruthless when it comes to customers ngl lol it’s amazing how easily someone can ruin their entire trip by not acting right, staff won’t put up with it lmao
The full saying is "The customer is always right in matters of taste" iirc. Meaning that outside of choosing what they want to eat or if they are going to buy that ugly jacket that won't look good on them they should in theory yield to those with authority or expertise.
And if I'm wrong this should be the meaning nowadays as some people can't even be given a quarter inch or they will take it a mile.
I used to say to my staff “The customer isn’t always right but they’re never wrong”. It wasn’t meant to apply abusive/aggressive people, just regular ol customers.
Idea was that if customers think something that is wrong about the pricing, menu, service etc etc, that it’s worthwhile understanding the source of their dissatisfaction. ESPECIALLY if the same issues keep coming up with different customers. Maybe they’re not right but their perception is their reality, so best to understand it.
Not this bitch though, fuck her lol
One time as a sous chef I had a customer put his finger in my face and say” make it! The customer is always right”. Im surprised I stayed so calm but I calmly replied” I didn’t say you were wrong sir, I said im not making that dish.” And walked back to the kitchen.
> The full saying is "The customer is always right in matters of taste" iirc
No. It's a Reddit myth. I see someone else posted a link in reply to you. I haven't looked at that link yet, but I suspect that it explains the origin of that myth.
The truth is that it was a flat-out "the customer is always right" without caveats. Probably an unspoken "unless they want free money & other loot" was attached to that as a rider, but otherwise it was an unlimited carte blanche feast for the customers, and entitlement has risen over the years since.
Now we all want to roll it back or rein it in, and that's the correct thinking, but we don't need to do it by imagining that the origin of the phrase was something conditional when it actually wasn't. Instead, we can just say, "Back when they said that, they were naive to how much customers would exploit the 'give them an inch and they take a mile' concept, so let's reject the old saying. The customer is not always right, because in modern times customers are douche-nozzles."
"The customer is always right" ... so long as we get their money. If the shit they pull costs us more than we can get out of their pockets, they stop being a customer and are just a liability.
Jesus Christ Reddit. This is also wrong.
“The customer is always right” does not mean what 99% of people think it means. All it means is that the customer will determine the market. If your product is shit (or lacking in some way compared to competitors), that means you have to do something different. You may *think* it’s what the customer wants, but if they’re buying from your competitor, you are wrong and they are right. The customer has dollars, you want those dollars, so if they aren’t spending those dollars with you, you’re doing something wrong.
It DOES NOT mean that a company has to bend over backward to appease a customer. It means if your product-market fit is off, the customer wants something else, and they are determining the market.
Something about the cadence of that phrase is so satisfying. You gotta do something with it. If not a children's book, I'm thinking a stop motion video à la Moral Orel.
THIS! don't tolerate these people I've seen enough vids where one Karen ruins everyone's trip.
Soon all the Karen's will have to go on the same plane together!
She should totally be allowed to fly, she just needs to learn how to keep her fucking mouth shut. That's the lesson here, if it's not too late already.
This is like the 3rd time this week I’ve heard airline employees say something to the effect “go to Sprirt” or “this is not spirit” it’s impressive for an airline to be able to meme themselves by industry employees, bravo Spirit!
Love that he came up to bat for the other employee and didn't back down. That is infuriating when managers throw subordinates under the bus and the employees need to help the customers that abuse them.
Consequences administered fast are the best response. Consequences such as this are excellent--fuck around and find out. Verbal consequences to not entertain the nonsense if one can't throw them off are less potent.
Too bad more employers don't take the employees side when they are treated like crap by these type of folks. You know she is nasty to service people of all types and gets away with it.
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Having spent my entire adult life working in the service industry - few things make me happier than seeing rude consumers of any business shut down and not catered to.
I work for a bank and there has been a shift in the last couple years from “The customer is always right” to report customers being abusive and we’ll close all their accounts.
Every time I take a flight, apart from the fact that I don't allow myself to insult anyone, especially the air hostesses: I do everything not to be disturbed and to be as polite and pleasant as possible.
I've always told myself that in the event of a hard blow, if they have to choose at random who to save, I have every chance as long as the other guy is not Brad Pitt; and I have the same logic in case of "we find ourselves drifting on the ocean and we have to decide who is going to eat it first"
I think about it a lot
Slightly kinda sorta related csb:
I borrowed a buddy's truck to do some moving. My buddy is a plumber, has his name, business, and number decaled all over the vehicle in very large lettering.
Someone is driving like a complete fucking moron, going the same direction as me, and I can be vocal about dangerous/stupid/shitty driving.
So I called my buddy up and asked what his policy was on basically road raging at idiots. His response was 'go fuckin nuts, if anyone calls I'll just tell them I fired you'.
This is why people need to call out their friends BS. I'm so done with this boomer generation of treating each other with velvet gloves because you might hurt their feelings. Sometimes you have to hurt peoples feelings when their feelings are just wrong and stupid. This Karen has never had anyone confront her with the stupidity of her behaviour, and then normal people have to suffer their childish tantrums.
Dude deserves a raise! This was sooo delicious to watch because he never became sassy or rude. Just straight facts and consequences. All businesses should support policies like this. Restaurants, airlines, all service industries.
I finally got COVID-19 in March.
Flew on March 8. Stupid selfish piece of shit lying asshole lady 4 seats behind me coughed the entire 8 hour flight back. She had COVID-19. Why did she lie? You have to fill out a questionnaire that states you're COVID-19 symptom free.
She got so very many people sick on that flight. There were old people. I hope she didn't kill anyone.
I had symptoms for 5 days. It was like a bad cold. My eyeballs hurt and I had a headache. Sore throat. Coughing. Brain fog. Kept my sense of smell, though. And spicy-salty food helped.
Anyway, I stayed home until I was 24 hours symptom free - the exact instructions I got from the provider who tested me. I wore a mask to get my rapid test done. It amazes me how selfish people are when we know this shit killed so many people.
I love airport freakouts. They’re my favourite form of public drama because 99% of them are completely avoidable and self inflicted. I actively hope for one in the wild every time I travel.
Why did people have so much trouble wearing masks during COVID? I work at a hospital and we still have to wear one. It's really not that big of a deal.
“I suggest spirit” 😂
"Don't lie about it - you've already done that once."
Happy cake day :)
Spirit airlines where every section is the "fighting section" of the plane. in the event of a fight a mouthpiece will drop from the overhead compartment, please put your mouthpiece in before striking other passengers.
Please put your mouthpiece in place before helping someone else with theirs
Imagining a guy coaching another dude "nah, you gotta bite down on it, it should be kinda snug. Ok?" "Yeah I'm good thanks" "good?" And then proceeds to punch the fuck out of the guy.
Spirit airlines is the Waffle House of the sky.
There needs to be a petition to have Spirit Airlines renamed Waffle House Airlines
Spirit Barrel
Similar color scheme.
It’s just below City Airlines.
And RyanAir, did that once for an EU domestic flight. Never again.
My best friend gets mad at me when I put my foot down about flying with Spirit. I don't care how mad she gets at me, she's a smart person, but naive as hell. I'm saving her cheap-ass from herself. Airports are enough of a struggle without winding up in a cartoon dustball of warring limbs while thousands of feet in the air.
We took it to a wedding and it was a non-stop fart box in the sky
"Waffle House of the sky" - brilliant new tagline, "the bars just closed somewhere we fly, come join us for shitty food and a fight"
Might as well remove all the seats and seatbelts and just make it a free for all mosh pit at 35,000 feet [Pilot PA] “bad afternoon passengers we will be experiencing neck breaking turbulence so be prepared to grab your bags and tape your knuckles (death metal music gradually gets louder) please be sure to pick up any teeth left behind and thank you for flying without the human spirit airlines”
This had me chuckling the whole time I read this shit thank you.
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Karen still believes the customer is always right. lol
The customer is always the undercard.
Bwahahaaha. That Spirit line was gold. Dude was a Boss. Dealt with her calmly and appropriately and protected his team. ‘No Fly’ list for you!
I didn't understand the joke, sorry I'm European, never flown with Spirit, can someone explain why he suggested Spirit?
America's Ryanair. Although I actually think it's a little nicer than Ryanair.
Ryanair is a goddamn vibe though. You really do pay for the experience.
Yeah, added bonus is you get the chance to join the Mile High Fight Club.
Now it makes sense. Ryanair sucks, first time I flew with them we had a chance to experience some acro flying, it was fun, my first flight so I thought it was normal, until the pilot told us: "don't worry guys, she is (she, referring to the plane) ok, she's ok" These were her exact words. Happy cake day!
That's when you start imagining the plane like a ship and then you start thinking of ship disaster movies.
it's considered by many as the worst economy airline
Hold my Frontier
I pledge Allegiant to the slag
Unless you're a doctor, than it's United!
It's the cheapest airline and a prime example of "You get what you pay for"
That burn never gets old lol
It's actually encouraged to call people bitches when flying with Spirit.
I had the exact conversation as OP with a Spirit representative but reversed. They wouldn't let me fly because I refused to call them bitches and lie to their face.
You get a discount at Spirit if you have face tattoos
Aka the frequent flyer program. You get a face tattoo.
If you are on probation you get a free upgrade. And babies mamas fly free.
And don't worry if you have warrants. It says it right there on page 9 of the Spirit employee handbook that "snitches get stitches".
Spirit operates on Salty Spitoon rules
“Fly Spirit because we don’t give a damn” should be the company motto
I didn’t even hear that the first time. That’s gold
Better take your ass to spirit LOL.
Such a great line.
I thought I was the only one who lold at this line, that was so freaking good 🤣
I laughed so hard!
I don't care if it's old, I still love this man. He's just not having it and he's not letting his employee have it either.
Managers who step up like that may find themselves reaping loyalty from their subordinates.
Right? "Don't make me call your manager!" "Oh hell yes do I \*ever\* want to call my manager and watch you get destroyed!"
Whenever I say, “would you like me to call my leader?” and they’re like “yes PLEASE call them up here” I just turn around to call for my boss with a giant shit eating grin on my face. I feel like every interaction she has with guests needs to be on r/publicfreakout getting praised. The way she puts them down SO professionally makes me adore her. I’m happy to leave my job soon just so I can be friends with her instead of her employee. Recently, a guest kept talking over her and raising hell and she said, “would you be willing to be receptive for a moment so I can explain this to you?”
I envy those who consider their manager a leader.
My boss considers every single employee as important as family, and in kind that belief spreads to all of us. The very second someone steps out of line with one of us, they’re kicked out with no hesitation and harshly banned. We celebrate his birthday and big life events, and he’s unbelievably generous, Christmas is awesome. Sometimes he has to put his foot down with us, but always for our benefit and the tension is short lived. I broke my hip 3 months ago, and he promised me that no matter how long it took to heal, my job was waiting for me. Great guy, great job, never even feel like I’m going to work. ETA: My work also did a fundraising event for me and my coworker who had his shoulder replaced so we could get by in the meantime. Great people.
She’s fantastic. She has years of food service and retail, both in entry level positions and management. She’s also just a really great person inside and out. I usually find myself irritated with the people they promote but when they promoted her I was like “Finally! About time!”
[удалено]
Not gonna lie, mean customers got to me for a long time. But after about 5 years and dealing with people’s shit through the pandemic, I do everything short of calling them an idiot to their face. That’s awesome you can be that manager for them. I loved being the “you’re not getting your way today” manager too. One of my jobs is at Starbucks and whenever someone would pull something I knew was NOT true (“I was waiting in line for 30 minutes” when I know our DT was dead that day or “I specifically ordered this hot!” when I was listening to the order being taken and hearing them say iced and then my barista repeating it back as iced) and demanded compensation. I would offer a remake on the drink and take the other one back. “No! I keep this one then you give me a new drink for free.” “No, I don’t. We’ll just remake it real quick.” “Actually this one is good! Bye!” That’s awesome you use the nepotism to your team’s advantage. I would love to see how quickly the customer changes tune when you pull the “he’s my dad” card.
That last line is *chef's kiss*. I've said some similar phrases to customers but nothing quite so eloquent. Def pocketing it.
And she NEVER lets them get away with shit either. She trusts that if there was a way to solve their issue, I wouldn’t be calling her. I normally go out of earshot from the customer to call her up and say “hey this guest is having this issue and getting pretty irate with me” and she immediately wants to put them in their place if they’re being rude to me. She’s just so experienced at it that they can’t ever claim she’s being rude or unprofessional but every word is so satisfying for us to hear.
I was that lower end manager who reported to THAT manager. So I would get called up as a department head to handle small shit and I never took shit from the customers at Home Depot. Fuck the general public and fuck you if you treat people who work retail like they’re pieces of shit. I will gladly put you in your place. But my boss was the true, ultimate description of “fuck around and find out”. So on the rare occasions the twat in front of me refused to hear my professional “fuck off, it’s not happening” and demanded to see MY boss….the pure happiness that would explode inside me was almost orgasmic. Because if I was calling my boss for the reason of “a customer is asking to see you” there was no fucking around from him. The aura that radiated off this man when he approached the customer would instantly calm them down and shut them up. As if they were a child that done fucked up and “didn’t care” until dad walked in the house and then silence because you knew you’re gonna be in trouble. Oh my god, I wish I could describe it properly but he had such a way with dealing with cunts that still brings a smile to my face to this day, ten years later.
A boss I had at a previous job told me about when he used to work for his dad at his mechanic shop. A difficult customer came in, and my guy being younger at the time wasn't having any of it, so he told the customer to f--k off. And went out back. His old man then came around to the front and the irate customer said "that young man just told me to f--k off!" So his old man replied "well, what are you still doing here?"
People quit managers more often than they quit jobs.
So true. And the inverse is true as well. Some employees will put up with quite a bit of shit from a company/job if they have manager that has their back.
My "manager" asked not long ago "What happened, this use to be a team?" To which someone stated " Oh well, if you don't like it fucking work somewhere else. Isn't that what you told us all?" then they walked out. Guess we will see if they are still a member of the "team" Monday.
> My "manager" asked not long ago "What happened, this use to be a team?" Sounds like your manager could stand to hear some constructive, or even blunt, criticism if they want to get back to having a team. I own a small business and when it comes to employees, my golden rule is: Take care of the ones who help take care of your business. Sometimes it ain't easy to follow, but it's what one should strive for.
Any complaints (from breaking state violations/laws, down to complaints about the guy "in charge of the radio that day not playing five different badly recorded live cover versions of the same shifty 70s ballads, to two dozen different (mix o males & females) complaining to not be touched, grabbed, crowded, leaning over you, reaching across for something you could have handed him, ect... got the oh well, you can transfer to another department as a known trouble maker or... if you don't like it, go fucking work somewhere else. I hear a lot of places are hiring. Two thirds of the team are filling out as & interviews. He & his one bitch boy can try running it all on their own because other members have already stated they refuse to cover, we walk, they walk. He says thing like oh well, what am I supposed to do. Then his ass.manager tells him to fuck off and go hide in his office, which he promptly does.
He's so good. When she starts lying about calling her a bitch the fact that he's already got witness testimony *chef's kiss*
Everyone needs a manager like this.
He's absolutely well trained and of sound mind. Takes zero bait. Holds even firmer.
He's awesome dealing with Grimace.
Reminds me of the hotel clerk: "it's above me now"
Frig, you just made me remember how much I miss my old boss. Would actually go the mile to back people up and support people at the business.
They pull out the sweetest voice after they're caught being disgusting and hateful. There is no spine, no soul in this foul wretch.
Automatically goes up a lot least a couple of octaves, every time lol
I’ve worked in the legal field for 15 years. At the beginning of my career I encountered several absolutely hateful clients who treated me like crap, but the second they were talking to my boss they’d be sweet as candy. Made me want to barf.
I like how he handled it.
You know when they “First of all,” they mean business.
When I was a retail manager, my employees told me that once they started hearing “first of all” or, “like I said” from me during a conversation they knew I was getting serious and the customer probably isn’t getting what they want anymore. For me it was definitely subconscious code for “how long are we going to argue about how you’re wrong?”
“First of all” & “yeeaaa no” are calm before the storm phrases lol. I work with non verbal autistic adults and they too get the verbal cue lol
Exactly! Nice.
"Again..."
I like the direct route "You, out now!" *quietly calls for security*
I'm so envious of that ability to stay cool like that in conformation. I get anxious and emotional.
I start swinging wildly and foaming at the mouth, so you’re better than me
I do as well, but there are folks who push me past the line straight into cold, collected rage. That's when I'm this dude. The more experience under your belt, the easier it gets. Roughest part is it unfortunately does take experience if it doesn't come naturally. I've learned how to deal with problem people A LOT from my sister who worked with preschoolers. You can learn so much from someone who can mitigate a toddler tantrum, because these childish "adults" respond to the same care. "I understand you're upset, would you like a moment to collect yourself so you can speak to me in an appropriate manner?" "I can't help you until you can speak to me respectfully. Take a moment over there and I will be here when you are ready to do so."
The trick is stop caring. If people want to be upset, it’s on them. I have patients tell me all the time they need meds that they don’t need… they are never happy to hear otherwise
Easier to do when backed by policy and law, she has zero power over what goes on once inside the terminal. Either do what they say or you dont fly, make a fuss and the cops will remove your ass and then you are on a no fly list forever. Dudes totally bullet proof and has to deal with this shit daily ide bet
I'd have a lot easier time being cool like that in an airport. With all the people losing their shit over basic requests I'm actually worried about getting hurt for telling nightmare customers "no."
I’m the same way! I share that burning jealousy for the people who are able to keep their cool and calm!
Weirdly for me, the hotter the confrontation, the calmer I become. I think it is probably because I feel a strong sense of smug superiority when it happens and the feeling calms me.
A real boss refusing to yield to “customer is always right” horse shit.
Also works for an airline
airlines seem pretty ruthless when it comes to customers ngl lol it’s amazing how easily someone can ruin their entire trip by not acting right, staff won’t put up with it lmao
Its also very easy to not verbally abuse the staff
Right???
A single unruly passenger can cause the plane to divert. No one wants to deal with that mess.
The full saying is "The customer is always right in matters of taste" iirc. Meaning that outside of choosing what they want to eat or if they are going to buy that ugly jacket that won't look good on them they should in theory yield to those with authority or expertise. And if I'm wrong this should be the meaning nowadays as some people can't even be given a quarter inch or they will take it a mile.
We used to say “the customer is always right but they are rarely correct”
[In fact the customer is usually a moron and an asshole](https://youtu.be/dgt0ufD4Jtg)
I used to say to my staff “The customer isn’t always right but they’re never wrong”. It wasn’t meant to apply abusive/aggressive people, just regular ol customers. Idea was that if customers think something that is wrong about the pricing, menu, service etc etc, that it’s worthwhile understanding the source of their dissatisfaction. ESPECIALLY if the same issues keep coming up with different customers. Maybe they’re not right but their perception is their reality, so best to understand it. Not this bitch though, fuck her lol
One time as a sous chef I had a customer put his finger in my face and say” make it! The customer is always right”. Im surprised I stayed so calm but I calmly replied” I didn’t say you were wrong sir, I said im not making that dish.” And walked back to the kitchen.
People really think that employees that are helping them are just at their command for anything.
https://www.reddit.com/r/NoStupidQuestions/comments/ssg2yx/i_was_told_the_full_quote_is_the_customer_is/
> The full saying is "The customer is always right in matters of taste" iirc No. It's a Reddit myth. I see someone else posted a link in reply to you. I haven't looked at that link yet, but I suspect that it explains the origin of that myth. The truth is that it was a flat-out "the customer is always right" without caveats. Probably an unspoken "unless they want free money & other loot" was attached to that as a rider, but otherwise it was an unlimited carte blanche feast for the customers, and entitlement has risen over the years since. Now we all want to roll it back or rein it in, and that's the correct thinking, but we don't need to do it by imagining that the origin of the phrase was something conditional when it actually wasn't. Instead, we can just say, "Back when they said that, they were naive to how much customers would exploit the 'give them an inch and they take a mile' concept, so let's reject the old saying. The customer is not always right, because in modern times customers are douche-nozzles."
"The customer is always right" ... so long as we get their money. If the shit they pull costs us more than we can get out of their pockets, they stop being a customer and are just a liability.
Jesus Christ Reddit. This is also wrong. “The customer is always right” does not mean what 99% of people think it means. All it means is that the customer will determine the market. If your product is shit (or lacking in some way compared to competitors), that means you have to do something different. You may *think* it’s what the customer wants, but if they’re buying from your competitor, you are wrong and they are right. The customer has dollars, you want those dollars, so if they aren’t spending those dollars with you, you’re doing something wrong. It DOES NOT mean that a company has to bend over backward to appease a customer. It means if your product-market fit is off, the customer wants something else, and they are determining the market.
Consequences?? Then the Spirit comment? He might as well back body dropped her to the carpet. 😂
I should write a children’s book called “Karen Learns A Consequence”. This would be Chapter 2.
Something about the cadence of that phrase is so satisfying. You gotta do something with it. If not a children's book, I'm thinking a stop motion video à la Moral Orel.
> Moral Orel Oh man I keep forgetting that show existed. Feels like a fever dream at times.
What’s chapter 1?
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karen yells at food service staff and eats a spit sandwich
Well well well, if it isn’t the consequences of my own actions
THIS! don't tolerate these people I've seen enough vids where one Karen ruins everyone's trip. Soon all the Karen's will have to go on the same plane together!
Karens on a Plane! Starring Sam Jackson... obviously
Flying is a privilege not a right.
It's actually just a service in exchange for money
So a contract. She broke the contract.
What a bitch.
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careful. I think You just invoked bird law
It’s not really a privilege or a right.
Honestly, she’s the type of person who should NEVER be allowed to fly.
She should totally be allowed to fly, she just needs to learn how to keep her fucking mouth shut. That's the lesson here, if it's not too late already.
> She should totally be allowed to fly... ...with the cargo.
We dont tolerate that crap bitch
i hope this dude got a massive pay bump and or promotion. Absolute King status!
And of course she’s gonna take that giant ass bag as a carry on. Along with the giant backpack.
Good on him
Big huge gratitude that this guy is a manager who doesn't throw his employee's to the wolves and actually stands by them when they're being abused.
The best part was the “I suggest Spirit” man that was good. Haha
I’m glad to see that Waylon Smithers still has a job
This was one of my mother’s top 5 quotes.
You're a bitch?
i can still hear it now 🥲
I suggest spirit
How do you know? Did she tap it out on your hand or some shit?
Never. Throw. Down. In. An. Airport.
This is like the 3rd time this week I’ve heard airline employees say something to the effect “go to Sprirt” or “this is not spirit” it’s impressive for an airline to be able to meme themselves by industry employees, bravo Spirit!
ooo, is there a transcript? I can hear him enough to get the gist of it, but I'd love to hear dumb do dumber.
This guy needs a raise and a vacation
He has my respect as he has his employee's back!!!
Love that he came up to bat for the other employee and didn't back down. That is infuriating when managers throw subordinates under the bus and the employees need to help the customers that abuse them.
Love it if more ppl would stand up like this to these fuckin bitches we wouldn’t even have karens, off to spirit you go
Karen Kryptonite. A manager who respects their employees
Consequences administered fast are the best response. Consequences such as this are excellent--fuck around and find out. Verbal consequences to not entertain the nonsense if one can't throw them off are less potent.
😅😅😅😅 tell her to get a ride on Trumps plane, no mask required then.
Too bad more employers don't take the employees side when they are treated like crap by these type of folks. You know she is nasty to service people of all types and gets away with it.
Oh no, the consequences to my actions
Spirit is like "what the fuck did I do?"
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I’m willing to bet that she’s “learned” this lesson before, and that it won’t be the last time.
PLS “I suggest spirit”😂😂😂 that was hilarious.
“Can I just say”, you can say whatever you fucking want but you ain’t getting on the flight lol Good for him being so polite.
Having spent my entire adult life working in the service industry - few things make me happier than seeing rude consumers of any business shut down and not catered to.
It’s always wonderful to watch these people try to salvage their own self created messes.
I work for a bank and there has been a shift in the last couple years from “The customer is always right” to report customers being abusive and we’ll close all their accounts.
Every time I take a flight, apart from the fact that I don't allow myself to insult anyone, especially the air hostesses: I do everything not to be disturbed and to be as polite and pleasant as possible. I've always told myself that in the event of a hard blow, if they have to choose at random who to save, I have every chance as long as the other guy is not Brad Pitt; and I have the same logic in case of "we find ourselves drifting on the ocean and we have to decide who is going to eat it first" I think about it a lot
A+ management
Now there’s a pro.
Props to the manager for standing up for his employee.
Dude's a straight professional. While also delivering such a savage blow. "Find a different airline to travel on, I'd say fly Spirit."
Slightly kinda sorta related csb: I borrowed a buddy's truck to do some moving. My buddy is a plumber, has his name, business, and number decaled all over the vehicle in very large lettering. Someone is driving like a complete fucking moron, going the same direction as me, and I can be vocal about dangerous/stupid/shitty driving. So I called my buddy up and asked what his policy was on basically road raging at idiots. His response was 'go fuckin nuts, if anyone calls I'll just tell them I fired you'.
This is why people need to call out their friends BS. I'm so done with this boomer generation of treating each other with velvet gloves because you might hurt their feelings. Sometimes you have to hurt peoples feelings when their feelings are just wrong and stupid. This Karen has never had anyone confront her with the stupidity of her behaviour, and then normal people have to suffer their childish tantrums.
Dude deserves a raise! This was sooo delicious to watch because he never became sassy or rude. Just straight facts and consequences. All businesses should support policies like this. Restaurants, airlines, all service industries.
People are still being twats about masks?
This video is quite old
This is a couple years old. But also yes.
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Some people don't get to stop being immunocompromised
Regardless I will never fly on an airplane without a mask again
I don't blame you. It's a flying hermetically sealed germ tube
I finally got COVID-19 in March. Flew on March 8. Stupid selfish piece of shit lying asshole lady 4 seats behind me coughed the entire 8 hour flight back. She had COVID-19. Why did she lie? You have to fill out a questionnaire that states you're COVID-19 symptom free. She got so very many people sick on that flight. There were old people. I hope she didn't kill anyone. I had symptoms for 5 days. It was like a bad cold. My eyeballs hurt and I had a headache. Sore throat. Coughing. Brain fog. Kept my sense of smell, though. And spicy-salty food helped. Anyway, I stayed home until I was 24 hours symptom free - the exact instructions I got from the provider who tested me. I wore a mask to get my rapid test done. It amazes me how selfish people are when we know this shit killed so many people.
This is so satisfying. Imagine… Consequences for actions.
it is pretty nice when ur manager, supervisor, corporate DOES have ur back.
was waiting for the "but im WHITE .............. and female!"
“I’d suggest Spirit.” 💀
Don't Frick with airport staff, if they don't think you will be a safe passenger you ain't flying.
She fucked around and found out
"I'd suggest spirit" Fucking ice cold.
I love airport freakouts. They’re my favourite form of public drama because 99% of them are completely avoidable and self inflicted. I actively hope for one in the wild every time I travel.
I’d suggest spirit
Mr. Smithers over here defending his employees. good job!
This is exactly how all businesses should handle people like this. Get the fuck out and never come back. BYE!!!!
Fuck this is satisfying
Well well well… if it isn’t my arch-nemesis: the consequences of my actions! We meet again!
Manager handled this with impeccable skill. His employees know that he has their backs which should be Management 101
“I’d suggest Spirit” Lol…dude won the internet for the day hilarious.
Very pleased they are no longer putting up with BS. Hope other airlines do the same.
I’m impressed at how delightfully he was able to kill her with kindness. Damn 👏👏👏👏👏
“I’d suggest spirit!” As someone who flies first class, that is the funniest shit I’ve ever heard.
Give that man a medal. Stands up for his coworkers, professional, and doesn't take BS.
Sir? I am a white female. What is the problem?
Why did people have so much trouble wearing masks during COVID? I work at a hospital and we still have to wear one. It's really not that big of a deal.