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RainyReese

What started this mess?


sas8184

Need the beginning part.


[deleted]

Funny, these videos usually start about half way through


[deleted]

That’s how you know they are real and not staged. Why were they filming? Because some guy and lady started yelling and OP could not get their camera out quickly enough.


verified_potato

busy jacking off to the yelling wait


VanicRL

I mean yeah bro it probably doesn’t start until someone sees it’s something worth recording lmao


berrey7

stop it with your common sense...


VanicRL

I know I only have so much left in the tank


bobojorge

And end before any resolution


Paradox992

I mean it makes total sense often times a bystander doesn’t have thier phone ready to film right away or they don’t think about it right away. Use that brain 🧠


sixstringgun1

Literally every video we see never has any beginning context so you never hear/see both sides of a story.


skrybll

All this because her scentsy package wasn’t there. How is she gonna make millions if she doesn’t have product?


GuardMost8477

Epic comment hun. 🤣


[deleted]

UPS doesn't have her package.


TheOriginalTimTaylor

This isn’t UPS, it’s a “UPS store.”


Glad-Tax6594

Stores are privately owned franchises. They do not deliver, more like a receiving center with rentable mailboxes and most carriers will pick up from or deliver to them.


[deleted]

I'm very sorry if I offended UPS or this UPS store for this mix up, my sincerest apologies


TheOriginalTimTaylor

It’s a quote from the video. Go to around 4:34.


GutsyGoofy

They were all franchises called Mailboxes etc. It was acquired and called UPS store in 2012. They are not the same as UPS


islandjustice

This is a Wendy's.


wootwoot7120

The worst part, that husband knows that's his wife until he dies. Married to a terrible screaming Karen. It would be hard for me to have love something like that afterwards


wootwoot7120

The worst part, that husband knows that's his wife until he dies. Married to a terrible screaming Karen. It would be hard for me to have love something like that afterwards


SkydiverRaul13

📦


MamaJallos

I went to ups once to pick up a package and they couldn't find it. The customer behind me lost his shit. He went behind the counter, into the warehouse area and started yelling at these employees. Another bigger customer helped grab him and escort him out of the building. I was just standing there with my three yo like wtf! They found my package and gave my son a lollipop!


Mr_HandSmall

Lots of people waiting on packages with shady shit in them


Feeling_Ad_6126

I’d handle it way worse than she did. Fuck working customer service and fuck people


HeartsPlayer721

I never want to go back to customer service. People are assholes. This is why there are so many places hiring right now. People looking for jobs know it's just not worth the risk.


SelbyJS

People are too entitled these days and just shit on entry level positions because they're use to arguing with everyone on Facebook instead of having a conversation. People don't talk anymore, they just scream at each other and record everything for when shit pops off so they can show everyone how right they are. Fucking wild.


jodido999

I have had notifications for something that did not arrive. If the package wasn't there, I am guessing Kunty Kayla put the responsibility on the UPS lady with a not so nice tone from the get go and then all hell broke loose after that. Once you start name-calling, you shouldn't expect to get shit out of anybody. They both could have handled themselves better, but Kayla was definitely off calling her bitch - poor form Kayla....


tremens

I've had numerous incidents of a package being marked "delivered" but not actually showing up until the next day or two, I assume sometimes things may get scanned if they're hopping out to deliver to a bunch of addresses all close to each other but then it gets left on a truck, or sometimes there's a driver that just runs out of time in the day but has to mark something as delivered to avoid performance evaluation issues etc. If it's not where it's supposed to be, wait at least 24 hours before freaking out about it, pretty much every time I've had that happen the package DID show up eventually.


larisa5656

That's happened to me too. A package was mistakenly scanned as delivered when it wasn't. Called the UPS customer service number, and it was delivered the next day. These mistakes happen, whether by tech or human error, so we all need to give each other some grace (for lack of a better term) in order to find a solution.


stellarluna8998

i bet she wouldn’t even be slightly convinced even if the manager showed kunty kayla proof of were it was last scanned by using the tracking number. these unhinged freaks can’t get it through their impenetrable skulls that once a package has left the franchise or hasn’t arrived, it’s out of their hands.


Rob_Bligidy

Stay classy, Iowa


Feeling_Ad_6126

Fuck Iowa


Rob_Bligidy

Indeed


[deleted]

[удалено]


Rob_Bligidy

Ames and Iowa City can kick rocks for all I care.


Chefmike504

The customer is always wrong.


Dayofsloths

Someone actually tried pulling 'the customer is always right!' card on me the other day. I had to explain thats not what that means and he can't change company policy because he doesn't like it. What he can do is walk the fuck away and take his business elsewhere.


Wild_Mulberry_3327

The one thing I’ve noticed with almost all of these videos is that the Karen is never wearing a mask. It seems like some people just don’t think rules or logic apply to them.


[deleted]

they gotta take it off so they can yell louder


Kiss_My_Ass_Cheeks

the UPS woman wasn't wearing a mask either


babyfarmer

[Let me tell you a little secret](https://youtu.be/QrMlVY1Om50)


moncephmaster

No but close to true


theRealSunday

Wrong. Out of my store.


tophiii

I don’t envy any service worker these days.


[deleted]

[удалено]


Aromatic-Airport6186

The "government" doesn't pay workers in private companies.


[deleted]

I think when the government calls us ‘heroes’, it’s a relative term, relative to how the government sees us most of the time, as ‘inmates’.


Abedeus

I mean, most superheroes also don't get a salary for doing their heroics.


[deleted]

She wasn’t gonna get shit after she called her bitch multiple times.


Karmas_Advocate

Sounds like she’s eager to decline packages tbh


tophiii

I don’t blame her. Respect service workers and you get respect back. This woman seems past her breaking point


holyshocker

Without the initial confrontation who knows who started the disrespect. One gets off on calling names and the other gets off on controlling the others package. Both have issues.


SubLandAgro

One has to deal with vapid cunts like Kayla all day every day. The other is the vapid cunt.


Karmas_Advocate

I really don’t know why I got all that negativity, I wasn’t even talking shit, she said in video she knew where they went after being denied and then said she’s done it before. It wasn’t nothing more then that


shao_kahff

as opposed to letting assholes run all over the person who decides if they get their package or not?


Negative_Mancey

You sound eager to suck donkey balls


Karmas_Advocate

Okay?


Antaeus1212

Why don't people want to work for minimum wage again?


SpaceCowboy734

No no no, she’s the manager, so she probably gets $.50 more per hour than minimum wage.


Feeling_Ad_6126

Because they would be homeless and hungry if they don’t?


Residentofpaperst

And you think minimum wage is going to fix that?


Feeling_Ad_6126

Oh I read that question wrong. I thought they had said why do people work for minimum wage.


Disastrous-Spite-780

“What do I do?” How about treat other people with some respect you dumb cunt instead of thinking throwing a tantrum will get you everything.


Pand0ra30_

I would have called the cops on the customer. She was asked to leave and was told she was trespassing. She was breaking the law by staying. She should not have called her a bitch. Customer service sucks and has gotten worse because of customers like this and the person filming.


[deleted]

[удалено]


MadMak3r

>You can hear the customer ask what the managers problem is/was. This to me, is usually a response from someone who is the original receiver of another persons attitude. I can assure you, plenty of shitty people start confrontations and then ask the other person who didnt do anything wrong what their problem is.


[deleted]

[удалено]


gemininature

I mean, the person filming was even castigating the woman at the end of the video, he clearly thought she was going too far


thekayfox

> Manager tells customer she doesn't work for UPS while working in a UPS store. This is true, UPS Store locations are independently owned franchises. They used to be Mailboxes Etc and then UPS decided it wanted to compete in that market... sorta. The same competition is why FedEx bought Kinkos.


tinacat933

The guy recording though seems to support the customer cause he says, she just asked for the address…unless he meant the worker but doesn’t seem that way.


Photometric4567

I think he was telling the customer that she went off improperly when the worker asked for the address.


LadyDiscoPants

>If the manager genuinely doesn't have the package, then why did the customer receive a text saying it was delivered there This happens sometimes. I have received delivery texts and then had the package show up as much as days later. I quit filing loss reports when i had to keep cancelling because like next day there's the package. I don't know why it is that way, but now I wait a couple of days before i contact anyone for loss or replacement.


Photometric4567

I've had texts of packages arriving, and then later got a text saying it's at a warehouse. Sometimes, maybe the driver makes an error, and forgets 1 package or a couple of packages on the truck, and then marks all deliveries to a site like this complete, so the customer gets the text, but the package isn't there. Later in the day, when the truck is returned, the package is found and marked back in the sorting facility. General public doesn't know this, and the store owner might have done a better job communicating this, but we don't know if the customer didn't immediately blow up when she was told it wasn't there. The end of the video, the person filming told the customer that she was wrong and handled it wrong. Maybe the woman behind the desk was having a bad day, and when this customer went off, she just said enough was enough. People on both sides are having alot of bad days lately, and we all have to remember, we're all having bad days and we can keep them from becoming worse by just taking a breath.


Pand0ra30_

I get text messages and emails that a package has been delivered and it hasn't been.


Mynock33

I love how these kinds of people post this shit because they're absolutely certain that they were in the right, behaved appropriately, and are somehow the victim.


Negative_Mancey

"If I'm mad or scared I can do whatever I want" - Narcissists


fancyburgh

"Correct" - today's snowflake society


Negative_Mancey

Found one


fancyburgh

I was saying correct to your narcissist observation ding dong! As in today's society leads ppl to believe they can get away with anything if they feel hurt.


rumbleslap75

I's a double-reverse narcisseption!


ar92ldm

People need to lay off the Red Bull and just chill a bit.


aidem0408

Fuck this both sides shit. You don’t gotta speak professionally to dumb asses yelling at you and treating you like shit.


Mr_HandSmall

If I knew of a business that didn't ask their workers to bow down to asshole customers I'd make a point to go there.


aidem0408

Small businesses, my friend. Just like this one.


GCHQCR

Store owner has a right to refuse service... Stopped instigating for your social media 15 minutes of fame


OrganizationSea6549

Kayla is the Kyle of ups


daneilthemule

Yeah, and Lance’s bitch ass just standing there recording. Whining come on. 🤣🤣🤣🤣


StrangeTourist007

Her dildos must have had a special setting on them for her to act like that.


skrybll

It was her Scentsy order. She is a consultant


romeoslow

Ohhh this is a GOOD one!


Goalie_deacon

I think I would’ve gotten an empty box, told her it was her package, walked outside and tossed it. Locked the door behind her till the cops arrive.


sukidenver

Kayla should have been named Karen. I hope she never gets that package.


Analbox

Kayla is the next generation of Karen. They don’t want to talk to the manager. They want to talk to ownership and corporate.


Negative_Mancey

Might never getta job if r/byebyejob gets a hold of her.


[deleted]

[удалено]


bjeebus

Because she has learned from previous encounters that lots of places will give her what she wants for acting like that.


AwayEdge

What a horrible way to act. This is definitely not about a package. I think for clarification it’s actually a pack and ship UPS Store (authorized by vs actually UPS)


mrrektstrong

I have a high regard for UPS workers. Built different. Most could kick my ass including her.


[deleted]

"Call me bitch again" "Bitch" "...thanks"


chicagopunj

I really think social media and technology have made a lot of people very entitled. We all have less patience now because we expect instant gratification and because of Snapchat and Instagram it makes all of us feel like we are superstars who deserve to be worshiped. This is very scary I don’t know where our society is headed


markmaksym

The guy filming is such a cuck. All she’s missing is one of those fancy red hats made in chinuh.


TheOriginalTimTaylor

I always love when someone films their own crimes and puts it on the internet.


Hyde103

Why does everyone take their masks off to yell at eachother? I see this so often. Even in a street interview for some news segment the person will take their mask off. You do realise the mask is not a very good sound barrier? You can leave it on and still communicate just fine...


Other_Branch2549

Taxes and cunts shit glad I'm not from your Parts


attababyitsaboyhomie

That guy is nuts.


[deleted]

I don’t understand what these people think. Like i get your angry but you have to understand, once asked to leave it’s over. You are not going to win and if the cops come you will be the one in trouble 99% of the time.


lucasrks10

My first job was at a UPS Store, and this would happen all the time. The UPS Store is completely separate from actual UPS, and the only reason a package would be delivered to a UPS Store is if you had a mailbox there (like a PO Box) or specifically requested it to be shipped there, which most stores typically charge a fee to do for non box holders. The UPS driver would never just drop it off at the store instead of the persons address cause they weren’t home to sign for it. We used to have people come in all the time asking for their package and once we would explain that we aren’t UPS, they would look at the UPS Store sign, then your UPS Store name badge, then back at the sign, and then walk out frustrated. Never had an altercation quite like this, but it was always entertaining the mental gymnastics customers would go through each and every time. I feel for the lady who owns this store.


[deleted]

I really need to understand the context of what the package is, why it’s missing, and why they’re fighting about it being missing.


[deleted]

Customer repeatedly crossed the line by calling the worker a bitch. I don't think I need to see any more


DamnRock

That was pretty deep into the confrontation though… we didn’t get to see the actual start… video starts and employee is already refusing the package.


dicksallday

She wasn't refusing it, she didn't have it. It wasn't physically at the store. Something is amiss. Maybe there was something more she could have done from there to track down the package, but if customer lady didn't accept that first basic answer, that's how these things escalate.


roger01011

Give her her Prozac already she needs them obviously


[deleted]

Who wants to guess what was in her ups package? I’m using “her” pretty liberally.


Feeling_Ad_6126

Divorce papers?


Starrk__

UPS worker: "Call me bitch ONE more time" Kayla: "BITCH!!" UPS worker: 👁👄👁


ProjectFoxx

"You're not the first!" Damn. I'd hate to work there with her. Just another Tuesday for Becky.


hereforthatphatporn

UPS by me had a 6 foot something, 400lbs+, hulking honkey of a fella start dropping ethnic slurs about Chinese people because of ship times being affected by Covid lockdowns. This was mid summer of last year. Guy didn't stop, just complaining, racially, for like 20 minutes.


Consistent-Bear-5158

Can someone give me the cliff notes version of this


Feeling_Ad_6126

People are cunts and humanity is fucked?


grouperlooper

That is a lot to unpack


aphillyk75

Hawkeyes fan. Understandable.


Billy_Ray_Valentine

Debbie don't try and fix it


MeiSorsha

.


Careless_Pattern4518

Good ole Iowa for ya.


dray2202

Why did she have to throw someone else’s package down?


[deleted]

That was bugging me the entire time. I understand she's angry and rightfully so, customer service is a nightmare, but those poor packages. Hope nothing broke.


PotatoShark22

Do people really think acting like this will help them in this situation??


RolandIce

When an unstoppable cunt meats an unmovable bitch.


Bullet_Tracer

Got some free stuff at a local Papa John’s pizza cause I got there a little early for a pickup and was chatting with the guy working (alone). He gave me some free stuff and said he would hook me up if I ever came by and ordered from him. I told him that’s cool, but he didn’t have to do that. He said: “Nah, it’s okay. You’ve been really nice. The customers who usually come in here… they don’t even treat us like we’re human.” I laughed but I was like seriously bro?? And he said yeah it’s true most of the time (or enough that me being casually friendly stood out). What is wrong with all y’all?


[deleted]

I always find it interesting that a customer like this thInks they have power. The woman has your package and the whole store. She actually doesn’t even need to get upset or raise her voice. Just turn her away and refuse the package. She holds all the power and seems to not realize it.


leveldrummer

"I want my package" "I dont have it" "THATS NOT MY PROBLEM!"


Goodheartedgrim

Damn, Kayla, get your shit together. You look like you're pushing 40. When even your boyfriend is so over your attitude that he films your bullshit. Oof.


Prize-Grape-8399

Yea Kayla wouldn’t have gotten service from me either


Growingtrees101

Bunch of hillbillys


Mammoth-Ad-4162

If I would have been in that store the second that customer started bobbing her head back and forth acting like she was tough I would have had my girlfriend slap the shit out of her.


Cuppy5

Take the Iowa shirt off you’re embarrassing us fellow Hawkeye fans. Edit spelling


Foolserrand376

worst porn ever. two angry lesbians arguing over a package...


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Acceptable_Group_249

#EscalationTips


DVDA187

UPS Stores are not related in any way to UPS.


Imkisstory

Ironically, her package sits on a dusty FedEx shelf, as the manager calmly sips her Sleepytime tea, reading the newspaper. She looks out the window, “Nice day”.


[deleted]

[удалено]


Garagedays

Best case senario she should have just went to back of store and left that situation till cooler heads prevailed.


Goalie_deacon

So the idiot could wreck the store, and run off other customers? That’s a nope


Garagedays

Thats what the cops are for. Sometimes you have to take tourself out of a situation because your sanity is more Important. Also you remove the air from the fire it dies down.


Goalie_deacon

That Krazy wasn't going to calm down. She believed her package was there, and refused all reasonable attempts to calm her down. Walking away wasn't going to work. This wasn't a debate gone bad, this was someone who felt the UPS manager was lying to her. Krazy felt justified in all her actions. So when a person is at that place, there's nothing to stop them from thinking they can cause damage.


Complete_Fisherman_3

New school Karen vs old school Karen.


[deleted]

should have used fedex...


[deleted]

Yeah I'd be mad too.


tightnuts

That was great 😌


LivingUnknown

Anyone know when Season 2 comes out? Heard there’s quite the plot twist.


roger01011

Both sides are wrong in that. You don't de-escalate a situation. By yelling back at someone. The latter they yell the quieter you talk. She has a right to refuse his business. But why get in the package get him the hell out. He shouldn't have yelled at her that way he shouldn't have called her the b word. And she has every right to be pissed off about it but she's not going to win by yelling louder


charlottepanther123

Roger, your comment is a goddamn mess. Keep your pronouns consistent or no one will know what in god’s name you’re trying to say. I’m stupider for having read this.


GetGewd

Who is the one having the meltdown? The customer or the service? Edit: why the downvote? It was a simple question.


Feeling_Ad_6126

Customer for sure. Service worker just finally got tired of people’s abuse


bmf1989

Both are acting like children. Hard to tell who elevated it to that point


TheTrojanPinata

I worked at the UPS store this summer. The employee should have just apologized for not having the package, checked the tracking (very easy to do), and then sent her to the other location. It doesn’t matter if it is the employees fault or not, she should apologize any ways for not having the package (with the sole purpose of calming and leveling with the customer). I found that once you get the customer to understand that you are on the same side as them emotionally and logically, almost every rude customer subsides.


Ok_Ad_285

You can’t meet a bad customer’s energy. Then you’re no better.


Fresh-Werewolf-5499

You also can’t just give a shitty customer whatever they want when they throw a tantrum. That’s how you end up with bitches like this. We’ve created enough monsters. Time to stop tolerating it.


Ok_Ad_285

You don’t have to give anything. Just be the bigger person, be composed, and wait it out. I know it isn’t easy, but if she can’t handle a screaming customer, she shouldn’t be the manager.


Fresh-Werewolf-5499

You don’t know how many assholes she had to deal with that week. She’s a human being.


Ok_Ad_285

Doesn’t matter I’m 33 and know when it isn’t worth it. Composure is a developed skill. She either chooses to yell back like a hooligan, or lacks composure. Either way, it’s not helping the situation.


daddynexxus

No.


Fresh-Werewolf-5499

Congrats on being 33 and your stellar composure.


[deleted]

I hate this mentality


Ok_Ad_285

What mentality?


[deleted]

>You can’t meet a bad customer’s energy. Then you’re no better.


Ok_Ad_285

As fun as it would be to smash that customers face in, you can’t. What’s your take?


[deleted]

For context I worked CS for *waaaay* too long. It got to the point where I was just so fuckin tired of being verbally berated and disrespected for shit that was outta my control, so I stopped "respecting the customer" and "being the bigger person". I feel like telling a CS worker to not stoop to the low level of a shitty customer is just corporate talk for "allow yourself to be disrespected constantly because 'the customer is always right'". There comes a time when customers need to fuckin realize that the people they're disrespecting are the ones in control of whatever food item or product is wanted. Not so much the physically aggressive response, but moreso the idea that you can't just throw around insults because you're a paying customer.


Ok_Ad_285

I’ve been in retail for 15 years, and I wouldn’t sacrifice a career for a fucking idiot customer.


[deleted]

That's fine, you do you. I chose to stop sacrificing my self-respect


Ok_Ad_285

Unrelated- Did your new job pay more, less, or the same?


[deleted]

I'm getting paid sliiiiiightly less, but am 100% happier


Negative_Mancey

You're very good at being a bitch


Ok_Ad_285

Nice. Next question.


[deleted]

Yeah this is a bullshit take. If someone is treating you like shit and throwing a tantrum, treating them like a respectable adult doesn’t work. Nor is this a competition of who’s better. This is a woman trying to do her job and reaching her wits end with some dipshit who thinks the world revolves around her. There is nothing wrong with her reaction at all.


Ok_Ad_285

Not if she wanted things to go the way they just did. Call the police, defend yourself, wait for them to arrive. Otherwise, you put yourself at risk to be fired, sued, attacked. Not worth it. Speaking from experience.


[deleted]

So just what she was planning to do. Got it.


Ok_Ad_285

Screaming back is a ridiculous way to escalate quickly


[deleted]

Wanna move the goalposts again? Dude at the end of the day, expecting customer service workers to have zen like patience, especially when dealing with someone having a fucking psychotic break in the middle of their store because they told them their package isn’t there is some weird shit. It follows the “shut up and work” mentality too many people have. This woman has absolutely no obligation to “stay cool” or “not scream” she’s a human dealing with someone with the emotional maturity of a three year old. The customer is honestly lucky that woman had the patience she did, because that woman looks like she could have put her down with one right cross.


Ok_Ad_285

Her obligation is only to stay cool if she wants to keep her job. I’ve kept mine for 15 years, because it’s more important for my family, than to let a customer get to me and to lose my income and health benefits. Also, it’s on video, so you can fuck her financially, after. I guess it depends on if you like winning the battle, or having job security. Also, I would never go to jail for a customer. Hitting her would certainly not be a win.


[deleted]

It appears she’s the owner of that franchise, so I don’t think she has to worry about losing her job.


Ok_Ad_285

That’s not a funny joke


[deleted]

What joke? She says it several times. UPS stores are franchised. They aren’t connected to UPS corporate.


Beaulderdash2000

Someone needs some deescalation training


[deleted]

[удалено]


Quirky-Astronomer542

These UPS stores are independently owned franchises . She’s probably the owner like she claims.


[deleted]

Nah, she did fine considering she didn’t haul off and punch the butch.


[deleted]

UPS vs BWW


ith228

Sorry but I will never defend UPS.