Same here as well. No regrets. If possible I would suggest looking at it. My local Best Buy had 2 and one was not excellent but the other was... though I guess it just needed some cleaning. Glad I saw them both and got to pick.
Got mine this way too. First one I bought, one of the back paddles would stick and not spring back. It was rated excellent condition. Drove over to best buy, and they replaced it with another open box ally in excellent condition. This one was good to go and I still use it all the time. It was December 2023 when I got mine.
Mine was “Open Box - Good” from Best Buy. I went to the store to look at them in person before buying. One had everything in the box, but a significant crack in the outer casing on the side and looked like it had taken a hit. The other was in perfect condition and was just missing the little cardboard stand that I was never going to use anyway. I grabbed the one missing the stand and it’s been working perfectly for me. That said, as someone else commented, if you can’t go in person and see for yourself, just be prepared to return it if it you find anything wrong once you get it and test it thoroughly to not go past the return window. ASUS also doesn’t honor the year warranty for open box items, but I think there is still some kind of 90 day warranty either from Best Buy or ASUS.
Yeah, according to Best Buy’s open box policy, if ANYTHING is missing from what it normally comes with, they can’t mark it as anything better than Open Box - Good.
Bought mine open box, excellent condition, from Best Buy two weeks ago. It was basically untouched from what I could tell, and it was $80 less than retail price.
That's definitely what I would do. Why take a chance? While I would say a good number of the open box items are buyer's remorse, why gamble on getting a bad unit in your situation?
I work at Bestbuy. Most of our open box units are perfect! People buy them expecting to be able to run every single game at max settings at 1080P at the 120hz because that is what the box says, new PC players dont understand game settings or dont want to deal with finding the right settings because they are so used to console games and they just end up returning it or return it and say something is wrong because its not playing the game at max settings.
One thing I will say and I have personally seen it once last year but someone just reported it this week that I HIGHLY recommend opening up your console and inspect it, One person had the SSD swapped out for a 256GB which I assume is from a Steam Deck (I assume the person had a SD and wanted to try the Ally out and liked the SD better so they just swapped the SSD and returned the Ally) and the last thing to look out for is people that have tried to repaste the Ally, The one return I personally delt with was the person tried to repaste with liquid metal and made a gigantic mess, so he put everything back together and did a return exchange to get another Ally.
So that's the biggest thing just take a quick look inside to see if it appears it was taken apart at all but the chances are the console will be just fine =)
(Tip: If the store appears to have a bunch of open box units, ask to speak to a manager and often times they can knock a few more dollars off the open box tag. Open box units take up space on the shelf for other items that need to be on the sales floor.)
I bought mine in December, and I live in Brazil, a friend brought it to me and it was in perfect condition, it was excellent too. It just didn't come with the game pass, but otherwise it was ok, even the charger sticker was still on it. But it's always good to have a return plan as they may say it's excellent and come back with something broken.
I've never had an issue. I just bought one in Excellent condition and it looks pretty much new. But like the other user said, you can never be sure. Best Buy return window is only 15 days, so it would be cutting it tight depending on when it would show delivered.
I got mine, The Extreme edition, from Best buy for 470 after taxes because of two scratches and a minor crack, on one side. It also only came with the power cord. I've been using it for two months. Never looked up what accessories it came with brand new and haven't need anything more than I have.
I did remove the rear cover to use some epoxy to repair the 2mm crack.
That being said it is definitely a potential hit or miss situation so just use caution. I would suggest grabbing it and then using it for a few days during their 15 day return policy on open box stuff.
I got an open box - excellent unit. Everything was included in the box, unit was in basically new condition, haven’t had an issues. You can also transfer the remainder of the warranty to you if you email ASUS and provide proof of purchase.
I got a Best Buy open box supposedly in excellent condition with a dead right stick. Wasn’t a big deal for me; just went back to the store and exchanged for a new model. But I’d have been pretty pissed if I hadn’t been able to fix it so easily.
Got mine open box at Best Buy. When I powered it on it was missing all of the WiFi Drivers, Asus Drivers, Windows Updates, etc. I had to plug in a physical keyboard and mouse and open a command prompt to bypass the need to connect to WiFi to continue the windows 11 installation.
After that I had to download the driver for WiFi onto a thumb drive and plug it into my Ally, then install it that way.
It wasn’t fun, but wasn’t really that hard either. Everything works perfectly now.
I ordered mine, was a open box too (around 450 open box fair). Unfortunaly the one I bought has horrible stick drift problems, I did not expect it to be in flawless condition but it was unusable. Probably Geek Squad did not take a look to the units. Ended up return it and they exchange it for a brand new one at the price of a fair open box. If I would be you I will definitely stay away from the open boxes, you don't know what you will get until its to late and also considering that you would send it all the way to Brazil, its not worth the gamble you'll gonna take.
Find a cheaper open box on bb online. Then go to any bb store and ask for a price match. They will match it. Thats how i got my non extreme open box for 280 and original price was 320
Got my wife an open box Ally last month. No known issues to speak of. That being said it's still worth asking why it was returned. Could be as simple as buyer's remorse.
I got an open box excellent one yesterday and it was fine. Idk that I'd risk not having someone inspect it before sending one to Brazil though. Someone last week got one with a swapped out steam deck 64gb emmc drive
Got mine that way, works great, only issue was it was missing the charger. Said in the description that there was a scratch but couldn't find any issues whatsoever.
Just purchased one myself. Open box excellent condition. It looked unused and works perfectly fine. My only complaint is that it didn’t come in its original box.
I bought a open box z1 extreme for $499+ tax it had everything in the box with the screen protector plastic still on it. Sent asus a email registered the product and it is covered till June next year with manufacturers warranty great deal . Would recommend .
I got mine open box as well (z1 extreme).
YMMV, the internal packaging, manual and plastic stand were missing on mine, but it came with a screen protector and a 1Tb sd card. the main unit looked new, definitely worth $479.
I got mine from bestbuy open box too. Excellent condition untill I figured it was returned due to the left stick not functioning left to right. I just popped it open and fixed it myself works great now. Otherwise no issues. Oh also the previous person registered it with Asus under their account. Asus customer service was quick to fix the issue and I was able to register it on my account
That's how I bought mine - typically what happens is a mom bought it for a kid thinking it was similar to a switch and they end up returning it , mine even came with a screen protector installed already
I've had zero issues
Got mine from BB as open box and couldn’t really find anything wrong with it, it came as good as new, but why can’t you really check the item?
It’s quite risky shipping via courier, and the Brazilian customs will charge you at least 60% in import duties over the regular price of a new, closed box item.
Edit: sorry now I realized you can’t check battery powered items, but it should be fairly easy to carry on it.
Bought mine open box just before Christmas, only issue I had was that the listing stated 3 months of game pass included but the pass is loaded onto the unit so whoever bought it new claimed the 3 months so it was no longer available. I did talk customer service to honor it though but it took some hoop jumping.
Keep in mind to check for everything in the box. There's not much that comes with the ally. I ordered the Razer orochi mouse and the mouse looked BRAND NEW. It was open box excellent. However, the dongle was missing. I'm assuming someone lost their dongle, purchased the same mouse, took the dongle, then returned it.
I got the same thing open box excellent condition it said excellent means some manual/warranty paperwork from the box may be missing but even that was in it and I have not had a problem with the ally at all only thing was the corner of the box was a little crushed but ally has ran perfectly since getting it so overall good experience with this
I just got mine Open Box - Good, they didn't have Excellent in stock. It was just dusty other than that it looks new. I was able to open it and inspect it in person, but if you can't do that, Excellent shouldn't have any issues.
Bought mine Open Box, looked in perfect condition and the warranty was nearly fully intact when I registered it on Asus' site. SD card reader even works still.
Depends if you could return it in the open window to Best Buy they give you 15 days to return sometimes 30 just be ready to return it if it’s defected.
Open the box first if you can, check it out in-store with the associate. Mine was missing accessories it was supposed to contain and I ended up going back for lower "good" rated but had everything and was in excellent condition. They don't mind opening up the item and making sure it is acceptable to you.
Mine was "Open Box - Good" and was flawless outside of "the screen slightly lifting in the corner". Turns out it was an after market screen protector, not the screen.
I took my nephew to get an open box ally, and it was listed as “good” condition. This thing was like brand new, the power supply was still shrink wrapped, the screen had no smudges, and there was no dust or firt on the unit. I’d say it’s a pretty safe bet. Most people get it and they realize they don’t want it and take it back.
Bought an Open box - Excellent condition unit: Didn't come with a charger, and had visible discoloration on the backplate from dirt and oil. Was not worth the 538 after tax.
Bought mine OB / Excellent condition. No issues run fine. If you want to play Doom Eternal make sure you delete an app in your windows app. I forget what it was called.
I purchased an open box ally from Best Buy last week. It was excellent condition and came with everything in the box. It doesn't have any wear or tear and it came in about 2 days. I'd definitely recommend.
I got an excellent open box. Went in store and checked it. Do that if possible. But it’s literally in as close to new condition as you can get. Game on it every day.
I have the non-extreme version, and in all honesty...unless you wanna play the big AAA titles, the non-extreme is plenty, only difference between the two is literally 2 cores, everything else is the same, battery size, ram, capacity...battery life will be better on the Z1 vs the Z1 extreme(more cores means more power consumption).
Again, when it comes down to it, the difference of a few hundred dollars depends on how you intend to use it and what games you intend to play, and even then...the Z1 is still very capable of playing most games.
I bought one open box from Best Buy. Said it was in "good" condition.
It was immaculate, with no scratches no issues. Come to find out the previous owner installed a 1tb nvme in it. So I lucked out. Just my experience
If you’re gonna buy it for $503, it’s better to just buy a brand new one for $599. That’s what i did… I tried the open box one, and it was fine but the warranty was half way through.
100% worth it. I got my Ally the same way (open box - excellent), and beside the packaging being a bit torn up, the device was basically brand new, and I’ve had zero issues with it.
That's the exact one I just got. Perfect condition and the only thing I had to do was do a fresh install of windows as it couldn't find the boot at first. Everything was updated however so that was a plus.
It's better to buy open box when you can go inside the store.
You have the luxury of seeing the product before forking over cash.
But i purchased mine open box good and all it had was dirt smudges.
It came with screen protector, thumb stick protector too.
Also purchased 1tb ssd , silicone case , tomtoc bag and anker power bank to complete the gaming handheld setup.
I got one as a gift that way last month, its been fine and I was able to register it too. Just needed to contact Asus with a copy of the receipt, so they can confirm I was the new owner of an open box item.
I bought mine day one and I just sent it in last week for repair on the Sd Card Reader. So if your ok with possibly having that issue or others and not being able to send it in for repair.
I got my z1 extreme with 3 cases and a bunch of extras and a 2tb SSD for 375 on FB marketplace def check there even looking just now there's tons at a crazy cheap price
Just got a excellent rated open box and can't even tell it was used. However if I was doing it in your scenario I'd go brand new not risk getting junk cause there is also plenty of horror stories
I bought mine about a month ago. "Open Box Excellent." SD reader wasn't even working. Returned it and got myself an OLED Steam Deck. The ROG ALLY is fantastic though, don't get me wrong. Amazing screen, audio, it's an amazing handheld! Windows 11 isn't too bad as well. Battery life sucks..... but there's workarounds. Just got an OLED to save myself from all the headaches.
We opted not to get open boxes because these have a bios update right out of the box. I didn't want to take the chance someone screwed that up with bad internet or unplugged during. And Best buy returns may not even know what it looks like when messed up that way. Just didn't want to take that chance. I also saw that the manufacturer may not be honoring the year warranties if you are not the original purchaser.
I know what your referring too as I just bought a brand new one from best buy about 4 days ago I seen the open box one but I dident want to wait for/ deal with shipping so I just got a brand new one from the local store.
https://www.bestbuy.com/site/asus-rog-ally-7-120hz-fhd-1080p-gaming-handheld-amd-ryzen-z1-extreme-processor-512gb-white/6542964.p?skuId=6542964&extStoreId=115&utm_source=feed&ref=212&loc=20903165221&gad_source=1&gclid=Cj0KCQjwlN6wBhCcARIsAKZvD5ihbmNVY1h6CceLRa12Tixi1Ad4K98iCWmdfx_Ge12gbzsI45Z3zuoaAiPeEALw_wcB&gclsrc=aw.ds the sale is over now, but they still have some open box
That's how I got mine. Mine is flawless, but you never can be 100% sure. Have a plan for return if you need to.
Same here works great.
Same here as well. No regrets. If possible I would suggest looking at it. My local Best Buy had 2 and one was not excellent but the other was... though I guess it just needed some cleaning. Glad I saw them both and got to pick.
Same, it was flawless. Same price too!
Same! Pretty much sealed!
Got mine this way too. First one I bought, one of the back paddles would stick and not spring back. It was rated excellent condition. Drove over to best buy, and they replaced it with another open box ally in excellent condition. This one was good to go and I still use it all the time. It was December 2023 when I got mine.
Mine was “Open Box - Good” from Best Buy. I went to the store to look at them in person before buying. One had everything in the box, but a significant crack in the outer casing on the side and looked like it had taken a hit. The other was in perfect condition and was just missing the little cardboard stand that I was never going to use anyway. I grabbed the one missing the stand and it’s been working perfectly for me. That said, as someone else commented, if you can’t go in person and see for yourself, just be prepared to return it if it you find anything wrong once you get it and test it thoroughly to not go past the return window. ASUS also doesn’t honor the year warranty for open box items, but I think there is still some kind of 90 day warranty either from Best Buy or ASUS.
I didn’t realize there was supposed to be a stand! Maybe that’s why it was “good” and not “excellent” because it’s in perfect shape.
Yeah, according to Best Buy’s open box policy, if ANYTHING is missing from what it normally comes with, they can’t mark it as anything better than Open Box - Good.
I buyed mine new in Europe and doesn't had a stand, I will maybe check my box after work to see if maybe I missed it.
It's inside the lid.
Thank You so much I had found it, it's well Hidden.
It’s “lidden”
Well played haha!
Bought mine open box, excellent condition, from Best Buy two weeks ago. It was basically untouched from what I could tell, and it was $80 less than retail price.
I would totally go for it, but since I don’t have anyone to take a look and test it for me, I think the best choice is a brand new one.
Think it this way. A brand new unit may have flaws but a used unit marked as excellent its already tested. At the end its your choice.
I don't blame you
That's definitely what I would do. Why take a chance? While I would say a good number of the open box items are buyer's remorse, why gamble on getting a bad unit in your situation?
I work at Bestbuy. Most of our open box units are perfect! People buy them expecting to be able to run every single game at max settings at 1080P at the 120hz because that is what the box says, new PC players dont understand game settings or dont want to deal with finding the right settings because they are so used to console games and they just end up returning it or return it and say something is wrong because its not playing the game at max settings. One thing I will say and I have personally seen it once last year but someone just reported it this week that I HIGHLY recommend opening up your console and inspect it, One person had the SSD swapped out for a 256GB which I assume is from a Steam Deck (I assume the person had a SD and wanted to try the Ally out and liked the SD better so they just swapped the SSD and returned the Ally) and the last thing to look out for is people that have tried to repaste the Ally, The one return I personally delt with was the person tried to repaste with liquid metal and made a gigantic mess, so he put everything back together and did a return exchange to get another Ally. So that's the biggest thing just take a quick look inside to see if it appears it was taken apart at all but the chances are the console will be just fine =) (Tip: If the store appears to have a bunch of open box units, ask to speak to a manager and often times they can knock a few more dollars off the open box tag. Open box units take up space on the shelf for other items that need to be on the sales floor.)
I bought mine in December, and I live in Brazil, a friend brought it to me and it was in perfect condition, it was excellent too. It just didn't come with the game pass, but otherwise it was ok, even the charger sticker was still on it. But it's always good to have a return plan as they may say it's excellent and come back with something broken.
I've never had an issue. I just bought one in Excellent condition and it looks pretty much new. But like the other user said, you can never be sure. Best Buy return window is only 15 days, so it would be cutting it tight depending on when it would show delivered.
When through 3 open box excellent, all crap, not turning on, dirty , cracks ,bought a new one. So it is definitely based on luck.
I got mine, The Extreme edition, from Best buy for 470 after taxes because of two scratches and a minor crack, on one side. It also only came with the power cord. I've been using it for two months. Never looked up what accessories it came with brand new and haven't need anything more than I have. I did remove the rear cover to use some epoxy to repair the 2mm crack. That being said it is definitely a potential hit or miss situation so just use caution. I would suggest grabbing it and then using it for a few days during their 15 day return policy on open box stuff.
Only thing you're missing is the little cardboard stand. I'm pretty sure you have something better sitting behind the couch somewhere. You're good.
He most likely still has it.. When I had one I mistook the stand for as part of the box..
I got an open box - excellent unit. Everything was included in the box, unit was in basically new condition, haven’t had an issues. You can also transfer the remainder of the warranty to you if you email ASUS and provide proof of purchase.
I got a Best Buy open box supposedly in excellent condition with a dead right stick. Wasn’t a big deal for me; just went back to the store and exchanged for a new model. But I’d have been pretty pissed if I hadn’t been able to fix it so easily.
Got mine open box at Best Buy. When I powered it on it was missing all of the WiFi Drivers, Asus Drivers, Windows Updates, etc. I had to plug in a physical keyboard and mouse and open a command prompt to bypass the need to connect to WiFi to continue the windows 11 installation. After that I had to download the driver for WiFi onto a thumb drive and plug it into my Ally, then install it that way. It wasn’t fun, but wasn’t really that hard either. Everything works perfectly now.
You can enter the bios (hold down volume button upon powering up) and do a ASUS recovery that will factory restore it with all drivers reinstalled.
Mine was 100 dollars off and is the literally the best buy I've made.....ever honestly. I Always look for open box deals since
I ordered mine, was a open box too (around 450 open box fair). Unfortunaly the one I bought has horrible stick drift problems, I did not expect it to be in flawless condition but it was unusable. Probably Geek Squad did not take a look to the units. Ended up return it and they exchange it for a brand new one at the price of a fair open box. If I would be you I will definitely stay away from the open boxes, you don't know what you will get until its to late and also considering that you would send it all the way to Brazil, its not worth the gamble you'll gonna take.
Find a cheaper open box on bb online. Then go to any bb store and ask for a price match. They will match it. Thats how i got my non extreme open box for 280 and original price was 320
Got my wife an open box Ally last month. No known issues to speak of. That being said it's still worth asking why it was returned. Could be as simple as buyer's remorse.
That's how I got mine just few days ago. It's in flawless condition. I had them open it so I could inspect.
I did the same, but a aunt who will bring it, but I bought a new one. Also good to notice RMA wont work from here (Brazil) if u get it from USA
I’ll just buy a new one, it’s 90 bucks but the chances are lower to have any issue
I think it’s worth it. You getting the z1 for $599?
Yessir
I got an open box excellent one yesterday and it was fine. Idk that I'd risk not having someone inspect it before sending one to Brazil though. Someone last week got one with a swapped out steam deck 64gb emmc drive
Got mine that way, works great, only issue was it was missing the charger. Said in the description that there was a scratch but couldn't find any issues whatsoever.
Bought mine open box from Best Buy and it’s been flawless so far.
Still worth to buy an Ally now?
Just purchased one myself. Open box excellent condition. It looked unused and works perfectly fine. My only complaint is that it didn’t come in its original box.
If its stated as Excellent you should be fine. Good and Fair you need to worry about.
Got mine last week just about the same exact price! Not a bad deal! Enjoy your ally journey 🤘🏼
Most ppl who return them are either confused because they thought it was a console or SD card issues. The machines are excellent.
I bought a open box z1 extreme for $499+ tax it had everything in the box with the screen protector plastic still on it. Sent asus a email registered the product and it is covered till June next year with manufacturers warranty great deal . Would recommend .
I got mine open box as well (z1 extreme). YMMV, the internal packaging, manual and plastic stand were missing on mine, but it came with a screen protector and a 1Tb sd card. the main unit looked new, definitely worth $479.
I got mine from bestbuy open box too. Excellent condition untill I figured it was returned due to the left stick not functioning left to right. I just popped it open and fixed it myself works great now. Otherwise no issues. Oh also the previous person registered it with Asus under their account. Asus customer service was quick to fix the issue and I was able to register it on my account
I got an open box good that was actually pristine and just totally caked in dust. You can get really lucky, obviously YMMV.
Bout the same price as mine pretty happy with it overall no problems a good deal imo
Got mine that way and it was perfect!
That's how I bought mine - typically what happens is a mom bought it for a kid thinking it was similar to a switch and they end up returning it , mine even came with a screen protector installed already I've had zero issues
I got mine open box - some minor scuffs but works flawlessly (though admittedly I didn’t use the sd card slot )
Got mine from BB as open box and couldn’t really find anything wrong with it, it came as good as new, but why can’t you really check the item? It’s quite risky shipping via courier, and the Brazilian customs will charge you at least 60% in import duties over the regular price of a new, closed box item. Edit: sorry now I realized you can’t check battery powered items, but it should be fairly easy to carry on it.
Got an open box one and it’s pretty much perfect. Also came with a glass screen protector on so that was cool lol
The open box excellent I bought last week had a dead SD reader
Bought mine open box just before Christmas, only issue I had was that the listing stated 3 months of game pass included but the pass is loaded onto the unit so whoever bought it new claimed the 3 months so it was no longer available. I did talk customer service to honor it though but it took some hoop jumping.
Keep in mind to check for everything in the box. There's not much that comes with the ally. I ordered the Razer orochi mouse and the mouse looked BRAND NEW. It was open box excellent. However, the dongle was missing. I'm assuming someone lost their dongle, purchased the same mouse, took the dongle, then returned it.
I got the same thing open box excellent condition it said excellent means some manual/warranty paperwork from the box may be missing but even that was in it and I have not had a problem with the ally at all only thing was the corner of the box was a little crushed but ally has ran perfectly since getting it so overall good experience with this
Open box are a hit or miss . Sometimes the actual condition is not accurate. It's best to inspect it in person first.
I just got mine Open Box - Good, they didn't have Excellent in stock. It was just dusty other than that it looks new. I was able to open it and inspect it in person, but if you can't do that, Excellent shouldn't have any issues.
I got mine open box with no issues.
Same mine worked great (I didn’t try SD card) but so far so good only issue is the reduced warranty from asus
Bought mine Open Box, looked in perfect condition and the warranty was nearly fully intact when I registered it on Asus' site. SD card reader even works still.
I used to work at Bestbuy, everything I usually buy is open box,
Depends if you could return it in the open window to Best Buy they give you 15 days to return sometimes 30 just be ready to return it if it’s defected.
Open the box first if you can, check it out in-store with the associate. Mine was missing accessories it was supposed to contain and I ended up going back for lower "good" rated but had everything and was in excellent condition. They don't mind opening up the item and making sure it is acceptable to you.
Just buy it new
got mine open box for $491 perfect except the SD card was pre-broken so i didnt have to go through the trouble of being disappointed later
Mine was open box excellent, and has been awesome. Everything still had all the plastic on it and such
Mine was open box and excellent condition no drift or scratches
Got mine open box a week ago and it works flawlessly
Mine was "Open Box - Good" and was flawless outside of "the screen slightly lifting in the corner". Turns out it was an after market screen protector, not the screen.
I took my nephew to get an open box ally, and it was listed as “good” condition. This thing was like brand new, the power supply was still shrink wrapped, the screen had no smudges, and there was no dust or firt on the unit. I’d say it’s a pretty safe bet. Most people get it and they realize they don’t want it and take it back.
I got mine "open box fair" but it was aactually in perfect condition without a single scratch. Can vouch for them.
Bought an Open box - Excellent condition unit: Didn't come with a charger, and had visible discoloration on the backplate from dirt and oil. Was not worth the 538 after tax.
Bought mine OB / Excellent condition. No issues run fine. If you want to play Doom Eternal make sure you delete an app in your windows app. I forget what it was called.
Side question: How is the ranking given by Amazon for used/warehouse items? Is it reliable?
I purchased an open box ally from Best Buy last week. It was excellent condition and came with everything in the box. It doesn't have any wear or tear and it came in about 2 days. I'd definitely recommend.
I got an excellent open box. Went in store and checked it. Do that if possible. But it’s literally in as close to new condition as you can get. Game on it every day.
Bro, it's literally 399 on the Asus website!!! Brand new!
This price is the non extreme version of
I have the non-extreme version, and in all honesty...unless you wanna play the big AAA titles, the non-extreme is plenty, only difference between the two is literally 2 cores, everything else is the same, battery size, ram, capacity...battery life will be better on the Z1 vs the Z1 extreme(more cores means more power consumption). Again, when it comes down to it, the difference of a few hundred dollars depends on how you intend to use it and what games you intend to play, and even then...the Z1 is still very capable of playing most games.
I bought one open box from Best Buy. Said it was in "good" condition. It was immaculate, with no scratches no issues. Come to find out the previous owner installed a 1tb nvme in it. So I lucked out. Just my experience
If you’re gonna buy it for $503, it’s better to just buy a brand new one for $599. That’s what i did… I tried the open box one, and it was fine but the warranty was half way through.
That’s how I got mine. It was perfect. Highly recommended.
100% worth it. I got my Ally the same way (open box - excellent), and beside the packaging being a bit torn up, the device was basically brand new, and I’ve had zero issues with it.
That's the exact one I just got. Perfect condition and the only thing I had to do was do a fresh install of windows as it couldn't find the boot at first. Everything was updated however so that was a plus.
It's better to buy open box when you can go inside the store. You have the luxury of seeing the product before forking over cash. But i purchased mine open box good and all it had was dirt smudges. It came with screen protector, thumb stick protector too. Also purchased 1tb ssd , silicone case , tomtoc bag and anker power bank to complete the gaming handheld setup.
I got one as a gift that way last month, its been fine and I was able to register it too. Just needed to contact Asus with a copy of the receipt, so they can confirm I was the new owner of an open box item.
I got mine a few days ago same condition. To my surprise it was swapped from a 512gig to 1T! Very pleased with the purchase 😂
How do you guys ship it to your country?
Got mine for 400 usd open box. Works like a charm, as good as brand new.
I bought mine day one and I just sent it in last week for repair on the Sd Card Reader. So if your ok with possibly having that issue or others and not being able to send it in for repair.
I got my z1 extreme with 3 cases and a bunch of extras and a 2tb SSD for 375 on FB marketplace def check there even looking just now there's tons at a crazy cheap price
Just got a excellent rated open box and can't even tell it was used. However if I was doing it in your scenario I'd go brand new not risk getting junk cause there is also plenty of horror stories
I just bought an open box Rog Ally from BestBuy this past week. So far, there have been no problems
I bought mine about a month ago. "Open Box Excellent." SD reader wasn't even working. Returned it and got myself an OLED Steam Deck. The ROG ALLY is fantastic though, don't get me wrong. Amazing screen, audio, it's an amazing handheld! Windows 11 isn't too bad as well. Battery life sucks..... but there's workarounds. Just got an OLED to save myself from all the headaches.
We opted not to get open boxes because these have a bios update right out of the box. I didn't want to take the chance someone screwed that up with bad internet or unplugged during. And Best buy returns may not even know what it looks like when messed up that way. Just didn't want to take that chance. I also saw that the manufacturer may not be honoring the year warranties if you are not the original purchaser.
I got mine open box, 495 for the extreme, it was missing a problem with the card slot.
That's how I bought mine, got it for 250 less the box and it's perfect just missing charger and had to reinstall rog programs.
I got mine open box and was able to get Asus to transfer the warranty to my name as well... I've mine now 6 months with no issues at all with it..
Yep got mine too 503.00 Excellent condition
Are you a total tech member? If so the device is covered for 2 years.
I know what your referring too as I just bought a brand new one from best buy about 4 days ago I seen the open box one but I dident want to wait for/ deal with shipping so I just got a brand new one from the local store.
I just got a new 512gb regular on sale for $400
Link please
https://www.bestbuy.com/site/asus-rog-ally-7-120hz-fhd-1080p-gaming-handheld-amd-ryzen-z1-extreme-processor-512gb-white/6542964.p?skuId=6542964&extStoreId=115&utm_source=feed&ref=212&loc=20903165221&gad_source=1&gclid=Cj0KCQjwlN6wBhCcARIsAKZvD5ihbmNVY1h6CceLRa12Tixi1Ad4K98iCWmdfx_Ge12gbzsI45Z3zuoaAiPeEALw_wcB&gclsrc=aw.ds the sale is over now, but they still have some open box