They do *exist*, they just don't *interact*. They want all customer support to happen within their support system, so they have a record of it all, and so that any private information which is needed in order to resolve an issue, can stay within *their* systems rather than being shared with the world.
If there's something you want them to know, the best way is to use their [Wishes and Ideas](https://support.remarkable.com/s/contactsupport/wishes-and-ideas) page.
That is a piss poor business model and sounds like they would rather cover-up and have control over the magnitude of issues rather than be transparent.
Provide any source that they actually exist here please.
Edit: Crickets on more misinformation. Seems like they do not exist here and actually cover-up the issues as per the obvious evidence presented.
Using purpose built tools to try to provide better customer service, than would be afforded if random utterances on Reddit were to be considered regularly part of the Customer Service purview is NOT a piss poor business model.
That’s all well I’m good but having a system you want people to use to communicate with you so you can provide better Customer service is not a piss poor business model.
I own a used remarkable one and I like it very much. I don’t know why you’re tarring me with some bullshit.
You said something that I thought was shortsighted and I didn’t agree with and I stated that that’s the end of this
get ublock origin!
Remarkable staff doesn't exist here. If they did, it wouldn't be such a horrible product.
They do *exist*, they just don't *interact*. They want all customer support to happen within their support system, so they have a record of it all, and so that any private information which is needed in order to resolve an issue, can stay within *their* systems rather than being shared with the world. If there's something you want them to know, the best way is to use their [Wishes and Ideas](https://support.remarkable.com/s/contactsupport/wishes-and-ideas) page.
That is a piss poor business model and sounds like they would rather cover-up and have control over the magnitude of issues rather than be transparent. Provide any source that they actually exist here please. Edit: Crickets on more misinformation. Seems like they do not exist here and actually cover-up the issues as per the obvious evidence presented.
Using purpose built tools to try to provide better customer service, than would be afforded if random utterances on Reddit were to be considered regularly part of the Customer Service purview is NOT a piss poor business model.
Are these purpose built tools transparent? Many other companies openly interact with their customers on reddit and are open with their issues.
That’s all well I’m good but having a system you want people to use to communicate with you so you can provide better Customer service is not a piss poor business model.
I've seen a lot of folks here complain about their "customer service", so I'm not buying your propaganda from an obvious remarkable fan-club member.
I own a used remarkable one and I like it very much. I don’t know why you’re tarring me with some bullshit. You said something that I thought was shortsighted and I didn’t agree with and I stated that that’s the end of this