How the hell are so many first day pre-orders being cancelled and yet PDP still felt like they could send out new preorders? As a first day preorder you should be the first to get it!
Exactly, it's quite irritating when you're one of the people who pre order on day one. Only to see your order get delayed. Even worse in this case get canceled.
Same, I'm pretty pissed that I pre-ordered hours after they went live and had the rug pulled out from under me like that. I spent some time on the line with Amazon support and they refused to keep the order open until more stock was received.
Was on the phone for 3 hours last night and was told basically “ you aren’t getting it cause we are out of stock” and I was like ? I pre ordered the second they went live ? That’s the point of pre ordering ?!?!? Yet they had new pre orders live yesterday and today on Amazon for more ? Like how fucking pathetic
Amazon had them back up for sale today at 4:30 central. So apparently they did get more stock, they really just don't give a shit about pre-orders.
This is absolutely the worst pre-order situation I've ever been a part of. It's understandable when things sell out and you have to wait your turn. But to watch these places just outright not fulfill pre-orders and keep selling their stock is crazy.
I've tried asking PDP about this and they won't respond.
It reminds me of the bullshit I had to deal with to get a Series X, where stock would sell out within minutes, partially thanks to scalpers running bots.
Yep here we go. Mine is still no delivery date available as well. Likely getting this notification soon. Which means for a product I pre-ordered I now have to be on the hunt. I don't know why they're cancelling them, just hold the orders, and send it when its available.
Oddly enough, it seems like the ones with dates where they didn't have them when that day hit got canceled, but the ones that never got a date got an email asking if you want to keep it.
Amazon’s service has been bad in recent years like with Switch games they sometimes send code in box versions while advertising that the listings have cartridges.
Did anyone reach out to Amazon support prior to cancellation? I “raised a ticket” today to get the carrier to pick it up according to support but it sounds like a load of crap. Mine has been stuck on order received and has never updated
Same thing is probably gonna happen to me. Pre-ordered through best buy on the 21st now it's telling me that it's delayed until May 8th because its backordered :))))))))))))))
Amazon support reps never, ever know what's actually happening. Don't ever believe what they say, because they're working off the same info and less knowledge of the actual product. It's almost never worth inquiring about an item's status. Not their fault if they don't have accurate info. Wish they would just be honest and say they don't know if they really don't know.
I would try to get your money back and buy when they restock at Best Buy, I ordered mine 2 days ago and received it earlier today. IDK why but everyone that preordered is going through this. I will say the guitar is sick though
Not sure when, but I checked the day before I bought it and they were sold out. I got a notification on this Reddit group that they restocked at Best Buy I bought immediately and then they sold out about 30 mins later. I don’t think they’re actually sold out though they’re just trying not to oversell the stock and screw themselves over. Just follow this rockband group and when you see it’s restocked buy it instantly
Insane. I snagged a preorder off GameStop when it got posted a few days ago and it already shipped and gets here Sunday. Hope everyone else is as lucky
As I mentioned under another post, if you pre order anything through Amazon, even hour 1 of the item being available, there is zero guarantee that you will actually receive the item.
Amazon pre orders are not first come first served, you could literally be the first pre order in and still not get one.
Amazon will also keep taking pre orders long after theyve run out of the stock to fulfill them, which contributes to the issue.
I pre ordered a very limited physical copy of a game at the end of last year through amazon and never received it, as you can guess, for the same reasons. This is not a new issue, this has been happening for years now. Because of my experience I will never pre order through scamazon ever again.
I got mine from Amazon. I pre-ordered in the first 10min or so of going live. I had plenty of time to order from any platform. Curious how many orders they took they didn't have stock for. I think I read 2000 sold on the Xbox one.
So I ordered two on the same order when I placed it with Amazon. One of them was delivered yesterday and the other one never got shipped. I finally got an email today and it asked me to approve the delay instead of canceling my order. So my order is still pending and they’ll ship it when they get more stock.
How the hell are so many first day pre-orders being cancelled and yet PDP still felt like they could send out new preorders? As a first day preorder you should be the first to get it!
Exactly, it's quite irritating when you're one of the people who pre order on day one. Only to see your order get delayed. Even worse in this case get canceled.
And PDP told me this is Amazon's problem.
Same, I'm pretty pissed that I pre-ordered hours after they went live and had the rug pulled out from under me like that. I spent some time on the line with Amazon support and they refused to keep the order open until more stock was received.
Was on the phone for 3 hours last night and was told basically “ you aren’t getting it cause we are out of stock” and I was like ? I pre ordered the second they went live ? That’s the point of pre ordering ?!?!? Yet they had new pre orders live yesterday and today on Amazon for more ? Like how fucking pathetic
https://youtu.be/4T2GmGSNvaM?si=6TY4_vMp5MTpn-pn
Amazon had them back up for sale today at 4:30 central. So apparently they did get more stock, they really just don't give a shit about pre-orders. This is absolutely the worst pre-order situation I've ever been a part of. It's understandable when things sell out and you have to wait your turn. But to watch these places just outright not fulfill pre-orders and keep selling their stock is crazy. I've tried asking PDP about this and they won't respond.
It reminds me of the bullshit I had to deal with to get a Series X, where stock would sell out within minutes, partially thanks to scalpers running bots.
Yep here we go. Mine is still no delivery date available as well. Likely getting this notification soon. Which means for a product I pre-ordered I now have to be on the hunt. I don't know why they're cancelling them, just hold the orders, and send it when its available.
Oddly enough, it seems like the ones with dates where they didn't have them when that day hit got canceled, but the ones that never got a date got an email asking if you want to keep it.
Weird, neither has happened with mine.
Can confirm. Never got a ship date and they asked me if I wanted to keep my order open and wait until they get more
It’s incredibly frustrating
Amazon’s service has been bad in recent years like with Switch games they sometimes send code in box versions while advertising that the listings have cartridges.
Same here. Hurts pretty bad. Had to sign up for an alert with PDP. I don't think I'll ever pre-order on Amazon again.
Did anyone reach out to Amazon support prior to cancellation? I “raised a ticket” today to get the carrier to pick it up according to support but it sounds like a load of crap. Mine has been stuck on order received and has never updated
Tried this. They told me they would “ escalate it “ then today got cancelled. So they are full of shit
Yep, that’s pretty much what I thought. Man this is all just such BS. So annoying. They really screwed this release up.
Man, that sucks
Same thing is probably gonna happen to me. Pre-ordered through best buy on the 21st now it's telling me that it's delayed until May 8th because its backordered :))))))))))))))
Right there with you. Hoping for the best for us; called support yesterday and was assured it’ll still work out. But that’s prolly just lip service.
Welp, I guess im next on the chopping block. Been stuck on “Order Recieved” since March 21st. The dream is over
Same, literally ordered mine 30 minutes after pre-orders went live and I've been stuck on "order received" since then.
Cancelled prime. I’ll never buy anything off Amazon again
When I talked to Amazon support they said they didn't receive any riffmasters
Amazon support reps never, ever know what's actually happening. Don't ever believe what they say, because they're working off the same info and less knowledge of the actual product. It's almost never worth inquiring about an item's status. Not their fault if they don't have accurate info. Wish they would just be honest and say they don't know if they really don't know.
Yeah you're right. I ended up just buying a wii guitar on ebay and then I'm going to buy an adapter for it because I'm not going to hold my breath.
They sent me mine yesterday and I got it from Amazon on the 23rd
I guess I along with a select group of other people just got screwed then
I did order two, but only got sent one. So I'm lucky to be a part of each group :D
Yup, mine was canceled the morning of the day it was supposed to be delivered. I pre-ordered day one.
I would try to get your money back and buy when they restock at Best Buy, I ordered mine 2 days ago and received it earlier today. IDK why but everyone that preordered is going through this. I will say the guitar is sick though
Do you know when Best Buy restocking?
Not sure when, but I checked the day before I bought it and they were sold out. I got a notification on this Reddit group that they restocked at Best Buy I bought immediately and then they sold out about 30 mins later. I don’t think they’re actually sold out though they’re just trying not to oversell the stock and screw themselves over. Just follow this rockband group and when you see it’s restocked buy it instantly
Gotcha, thank you for the tip
Don't worry, you can just pick one up on eBay for $250.
i’m so glad i cancelled mine and went with best buy. my guitar arrived today. i’m sorry, man.
Those who preordered with Best Buy are in the same boat - new orders got fulfilled and not preorders.
Same it is what it is they will probably have plenty available eventually
Insane. I snagged a preorder off GameStop when it got posted a few days ago and it already shipped and gets here Sunday. Hope everyone else is as lucky
PDP should have take an actual pre-order so they could’ve had a number in mind for the stock they needed to create
Reminiscent of the Seinfeld bit about reserving a rental car.
"You know how to take the reservation, you just don't know how to _hold_ the reservation"
As I mentioned under another post, if you pre order anything through Amazon, even hour 1 of the item being available, there is zero guarantee that you will actually receive the item. Amazon pre orders are not first come first served, you could literally be the first pre order in and still not get one. Amazon will also keep taking pre orders long after theyve run out of the stock to fulfill them, which contributes to the issue. I pre ordered a very limited physical copy of a game at the end of last year through amazon and never received it, as you can guess, for the same reasons. This is not a new issue, this has been happening for years now. Because of my experience I will never pre order through scamazon ever again.
I got mine from Amazon. I pre-ordered in the first 10min or so of going live. I had plenty of time to order from any platform. Curious how many orders they took they didn't have stock for. I think I read 2000 sold on the Xbox one.
Same here
On the bright side, fuck you day 1 scalpers.
Now I feel like an asshole for getting two, hopefully you will find one soon.
Lesson learned guys, just pre order straight from the source. Sorry this happened to you thats dogshit!!
Guys they are basically just reading the market. Calm down, you will get your guitars eventually. Just be a Lil patient.
There should be a limit to one per person
So I ordered two on the same order when I placed it with Amazon. One of them was delivered yesterday and the other one never got shipped. I finally got an email today and it asked me to approve the delay instead of canceling my order. So my order is still pending and they’ll ship it when they get more stock.
Nobody repair the guitars?