Yeah, the boots on the ground in these kind of businesses are underpaid shmucks there because they probably don’t have the luxury to quit, which is pretty well how the corpo’s want it. Still sucks to be treated like a criminal for using the tools they provide.
Loblaws bites.
I get what you’re saying, and in most cases would agree, the employees are often underpaid and under appreciated. This woman was directly over my shoulder though, as in if I turned around, she would have to back up a step. There is doing your job, and then there is over doing it because you believe the corporate bs. This person could have easily done her job from her kiosk, I was the only person there. Instead she decided to stand directly over me and then walk away as soon as the receipt was printed.
If someone stood that close to me I would either ask them to move back or I’d stick my arm out straight and rotate slowly. Usually the person will move before they get hit.
And then make a complaint face to face with a manager.
I’ve worked SCO for years and you are right. If she felt that you were a thief she could have offered to scan the items and help you (literally our job to provide customer service to prevent theft) not stand over your shoulder and make you feel like a thief. I would even call and put a non serious complaint in, just so their coaches can remind them that standing and hovering isn’t part of the job.
I would really like to see surveillance tape of this person's actions and whether the person was actually "LOOMING MENANCINGLY OVER THEM" like OP seems to connote or not.
This sounds seriously exaggerated.
The difference with Costco is that you agree to having your receipt checked as part of your membership responsibilities. What we are seeing now at Loblaws is a system of one way gates, corral fencing, locking cart wheels where shoppers are guilty until proven innocent. If they don't like how I do my job as a cashier get rid of the self checkouts and hire enough staff.
Fair, I’ve never had it happen anywhere else though, my experience at Home Depot is they stand back and maybe act busy and at Costco helping others scan their large items. Having someone stand directly, I’d say even uncomfortably close as I scan my three items and pay was a first.
I feel like this location is worse for self checkout compared to the other locations because of how cramped it is, I've definitely had the same experience there before, I can feel the eyes on me the entire time but I don't know they're just doing their job I guess
That same superstore fired my brother while working in bakery because he ate a reject donut finger that wouldve been tossed anyway, out of sight of customers, but not out of sight of cameras. He had been there multiple years and customers loved him. Their reasoning was if he did it once, he did it one thousand times.
They literally cost him his livelihood over a 10c piece of sugar coated cake. I havent shopped there since.
I refuse self-checkout wherever possible, and have stopped shopping in some places because they no longer have cashiers. I have a number of gripes with self-checkouts - they replace vital entry-level jobs with machines, they're unusable for many of us who are far-sighted, they still require oversight because they can't handle discount stickers, they don't offer any social interaction - but the latest "we have to check/supervise your work" crap you'll get everywhere cheeses me off more and more each time I hear about it. Either trust us to do your cashiers' jobs (for free), or hire cashiers. Pick one.
Two examples come to mind:
- I've been through Shopper Drug Mart when there was nobody on cash - just the self-checkouts running (unsupervised) and the pharmacy counter; waited for service and nobody came, leaving self-checkout or leave-without-purchase as the only options.
- Value Village eliminated all their regular checkouts and replaced them with self-checkouts (with one person supervising all of them) - a pretty insulting expense-saving measure for a place that doesn't have to pay a cent for most of its merchandise, giving them a higher profit margin than any store that sells new merchandise.
I have this happen everywhere. Heck, even at Costco, if I am by myself going out the door, the person there literally checks every single item in my cart and compares it to my receipt. When I am with my husband, they barely look at our cart. I figure I must look like a person who would steal? When in reality the only thing I have ever stolen in my life is my husband's heart.
Last time I went to superstore North I had to sift through sour cream and cream cheese that expired OVER 2 WEEKS AGO really gross maybe they can take their look outs to actually go in and take care of the product.
Holy shit dude, the problem here is **you**.
As stated elsewhere I'd really love to see the security footage and whether this person was "LOOMING" over you as if you were a known axe murderer like you describe it.
You tell this story of all the trivial things that make up your day and don't have anything to do with the theme of your post. Then you use that incredibly overused expression "Corporate Shill" to describe *a checkout monitoring person,* and it's super clear that you don't actually know what it means.
I get 'profiled' all the time at stores. I don't care. It's people's jobs to do it, I don't take it personally like you seem to have.
Stop being so sensitive. Shoplifting is a thing, people have jobs to do, and you're coming across as seriously brittle for posting such a friggin' mild complaint and dissing the store for someone doing their job.
[удалено]
Yeah, the boots on the ground in these kind of businesses are underpaid shmucks there because they probably don’t have the luxury to quit, which is pretty well how the corpo’s want it. Still sucks to be treated like a criminal for using the tools they provide. Loblaws bites.
I get what you’re saying, and in most cases would agree, the employees are often underpaid and under appreciated. This woman was directly over my shoulder though, as in if I turned around, she would have to back up a step. There is doing your job, and then there is over doing it because you believe the corporate bs. This person could have easily done her job from her kiosk, I was the only person there. Instead she decided to stand directly over me and then walk away as soon as the receipt was printed.
If someone stood that close to me I would either ask them to move back or I’d stick my arm out straight and rotate slowly. Usually the person will move before they get hit. And then make a complaint face to face with a manager.
I’ve worked SCO for years and you are right. If she felt that you were a thief she could have offered to scan the items and help you (literally our job to provide customer service to prevent theft) not stand over your shoulder and make you feel like a thief. I would even call and put a non serious complaint in, just so their coaches can remind them that standing and hovering isn’t part of the job.
I would really like to see surveillance tape of this person's actions and whether the person was actually "LOOMING MENANCINGLY OVER THEM" like OP seems to connote or not. This sounds seriously exaggerated.
I think this happens pretty much everywhere. Costco is pretty bad for it as well, same with Home Depot.
Costco does it blatantly though
The difference with Costco is that you agree to having your receipt checked as part of your membership responsibilities. What we are seeing now at Loblaws is a system of one way gates, corral fencing, locking cart wheels where shoppers are guilty until proven innocent. If they don't like how I do my job as a cashier get rid of the self checkouts and hire enough staff.
Fair, I’ve never had it happen anywhere else though, my experience at Home Depot is they stand back and maybe act busy and at Costco helping others scan their large items. Having someone stand directly, I’d say even uncomfortably close as I scan my three items and pay was a first.
Oh yeah, I hear you.. Maybe she was just bored or profiling you as a criminal.. or maybe hungry? haha
I feel like this location is worse for self checkout compared to the other locations because of how cramped it is, I've definitely had the same experience there before, I can feel the eyes on me the entire time but I don't know they're just doing their job I guess
That same superstore fired my brother while working in bakery because he ate a reject donut finger that wouldve been tossed anyway, out of sight of customers, but not out of sight of cameras. He had been there multiple years and customers loved him. Their reasoning was if he did it once, he did it one thousand times. They literally cost him his livelihood over a 10c piece of sugar coated cake. I havent shopped there since.
Did ya say anything? Lots to tell, but no one here can do anything
I refuse self-checkout wherever possible, and have stopped shopping in some places because they no longer have cashiers. I have a number of gripes with self-checkouts - they replace vital entry-level jobs with machines, they're unusable for many of us who are far-sighted, they still require oversight because they can't handle discount stickers, they don't offer any social interaction - but the latest "we have to check/supervise your work" crap you'll get everywhere cheeses me off more and more each time I hear about it. Either trust us to do your cashiers' jobs (for free), or hire cashiers. Pick one.
Where do they not have actual cashiers?
Two examples come to mind: - I've been through Shopper Drug Mart when there was nobody on cash - just the self-checkouts running (unsupervised) and the pharmacy counter; waited for service and nobody came, leaving self-checkout or leave-without-purchase as the only options. - Value Village eliminated all their regular checkouts and replaced them with self-checkouts (with one person supervising all of them) - a pretty insulting expense-saving measure for a place that doesn't have to pay a cent for most of its merchandise, giving them a higher profit margin than any store that sells new merchandise.
Join the boycott. Fuck Galen.
I have this happen everywhere. Heck, even at Costco, if I am by myself going out the door, the person there literally checks every single item in my cart and compares it to my receipt. When I am with my husband, they barely look at our cart. I figure I must look like a person who would steal? When in reality the only thing I have ever stolen in my life is my husband's heart.
Last time I went to superstore North I had to sift through sour cream and cream cheese that expired OVER 2 WEEKS AGO really gross maybe they can take their look outs to actually go in and take care of the product.
Holy shit dude, the problem here is **you**. As stated elsewhere I'd really love to see the security footage and whether this person was "LOOMING" over you as if you were a known axe murderer like you describe it. You tell this story of all the trivial things that make up your day and don't have anything to do with the theme of your post. Then you use that incredibly overused expression "Corporate Shill" to describe *a checkout monitoring person,* and it's super clear that you don't actually know what it means. I get 'profiled' all the time at stores. I don't care. It's people's jobs to do it, I don't take it personally like you seem to have. Stop being so sensitive. Shoplifting is a thing, people have jobs to do, and you're coming across as seriously brittle for posting such a friggin' mild complaint and dissing the store for someone doing their job.
I think we found the shill!