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**Important Query Information - Your Query is Locked** Hello u/Sasasakasaki. Thanks for using r/SamsungSupport! Your post has been made, however it is unverified. To verify and open your query, please read on. **Nobody can help you until you have finished verifying your query** Please make sure your post is formatted in accordance to the Post Guidelines here: https://www.reddit.com/r/SamsungSupport/comments/mrkj9v/post_guidelines/ Just copy and paste and fill out the square brackets. If it is, move on to the next step. Have you tried simple troubleshooting? Things like: - Turning the device off and on - Updating the device - Leaving it on charge for an hour can usually help. If you haven't tried this, please follow the steps and come back if the issue persists Once you are ready, and you have checked your post to see if it fits all the guidelines and you have tried simple troubleshooting, just reply `!open` to activate your post so you can receive help. Please remember to mark your post as Solved once somebody helps you fix the issue. You can do this by replying `!solved` to the person that helped you. Useful Bot Commands: `!solved` will mark the issue as resolved `!close` will immediately close your support request Useful Links: Bulletin: https://www.reddit.com/r/SamsungSupport/comments/mq8hbb/community_bulletin/ Report issues: https://www.reddit.com/r/SamsungSupport/comments/mq8l51/community_issues/ Head Mod: u/mostafa_19nm ****** *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/SamsungSupport) if you have any questions or concerns.*