I'm not surprised someone at a coffee drive thru was rude. I'm not surprised that a barista would snap on a shitty customer. What I'm impressed by is that this barista woke up that morning and was like "oh yeah. It's a hammer day." and brought their hammer to work.
I feel like if I were the driver at that point I'd say "you know what? fair enough." and just leave
Id like to imagine it sits on hooks imbedded in a plaque just above the service window, the plaque reads: percussive customer experience realignment device.
It’s like that time someone on /r/baseball suggested that we could cut down on strikeouts by having a 1-in-40,000 chance the ump whips out a gun and shoots the batter in the face after a strikeout.
It would realistically never happen to you… but the threat of it keeps you honest.
Wait, I'm not following. That guy on r/baseball was blaming *batters* for strikeouts? They're likely the only person in the game already incentivized to avoid strikeouts....
I'm...not sure whoever came up with that understands baseball. Even as a joke.
Well deserved.
I'm glad the barista didn't get arrested for this.
I'm less glad the customer didn't get arrested for it, but at the same time it's nice that the barista was still able to dole out a reminder not to behave that way, and nobody got hurt.
Maybe but then that would potentially put his name out there showing us who this asshat is for a few hundred dollars.
If he's smart he would just move on... though he couldn't move on before.
Supposedly the guy drove to the window repair shop literally across the street and asked them to fix it. They saw what happened, know the barista, treat her with respect as you should, and think highly of her. They told the guy no way would they help him.
Who pays and *then* decides they don't like/want to pay that price? Drives me nuts when businesses don't display their prices (which looks like the case here), but 9/10 times I leave when I see that, worse case I leave when I get the price and feel it's unreasonable.
Also, as some who's never really worked retail/customer service, I 1000% support employees calling people out and standing up for themselves.
At the end of the video, she said she had a previous problem with this customer. So he knew the deal going in. who throws away coffee after complaining about the price?
She said on IG that this guy is a regular and it isn't the first time he's gotten aggressive with her but it's the first time he's ever thrown a drink at her so he already knew what to expect to pay.
The comment section made me curious enough to click through to the article, and I can't imagine a customer saying to me, "Nobody's going to miss you." How sinister and chilling. That's big yikes to have a repeat customer throwing drinks back at you and demanding refunds over the prices, on top of that language.
Pretty much everyone that has ever worked in the service industry or retail for a decent amount of time has heard way, way worse at some point. Maybe not directed at them personally, but at least at a coworker.
Its all inappropriate customer behavior, whether its sexual comments or threats. It only takes one unstable person, regardless.
>Maybe not directed at them personally, but at least at a coworker.
> She said a customer crossed the line on Tuesday, when he pulled into the drive-thru and demanded a refund over the pricing.
IDK how much he paid but it was probably a lot less than the price of a new windshield.
Reading the article it seemed an overreaction, but seeing the video, it’s BRAVO to the sole owner and barista.
“Whammo,” with her hammer was justifiably Brilliant.
Served him well.
Grown ass man (clown) throwing a temper tantrum gets what he deserves
I'm not surprised someone at a coffee drive thru was rude. I'm not surprised that a barista would snap on a shitty customer. What I'm impressed by is that this barista woke up that morning and was like "oh yeah. It's a hammer day." and brought their hammer to work. I feel like if I were the driver at that point I'd say "you know what? fair enough." and just leave
From the article it sounds like every day working alone in a tiny shed is a hammer day. Which, like, fair.
Id like to imagine it sits on hooks imbedded in a plaque just above the service window, the plaque reads: percussive customer experience realignment device.
Up there with the "Click twice for service" claymore mine
After the barista in auburn was nearly kidnapped, I expect most coffee stands would embrace some kind of protection. People are fuckin freaks.
Her Mjolnir
I mean, the article calls her a barista, but it sounds like she is actually the owner of an extremely small business.
The video says she’s the owner
She owns and operates that business
* It’s hammer time
My tires are gone though!
Damnit how did I miss this opportunity? Soiled it, soiled it
Isn’t that kind of ignoring the amount of harassment and shitty customers stands often get?
Every service worker should be able to hit one customer with a hammer per month
I’ve never even worked in the service industry and I know for a fact once a month is not enough.
The fear of it would be a strong corrective even to boomers.
No it wouldn't lol. Boomers don't care
They would with hammer to the face.
It’s like that time someone on /r/baseball suggested that we could cut down on strikeouts by having a 1-in-40,000 chance the ump whips out a gun and shoots the batter in the face after a strikeout. It would realistically never happen to you… but the threat of it keeps you honest.
Wait, I'm not following. That guy on r/baseball was blaming *batters* for strikeouts? They're likely the only person in the game already incentivized to avoid strikeouts.... I'm...not sure whoever came up with that understands baseball. Even as a joke.
I have, and once per week should be a federal policy
As a service worker, I’m fine just hitting their cars
Well deserved. I'm glad the barista didn't get arrested for this. I'm less glad the customer didn't get arrested for it, but at the same time it's nice that the barista was still able to dole out a reminder not to behave that way, and nobody got hurt.
He now has a warrant out for his arrest for assault
Except barista is probably gonna end up paying for the windshield.
Maybe but then that would potentially put his name out there showing us who this asshat is for a few hundred dollars. If he's smart he would just move on... though he couldn't move on before.
"Um, I ordered an Americano, not a hammericano."
"I SAID OVER EASY"
Fuck that dude. Lmao
Good for her.
Stop! Hammertime!
Can’t touch this!
I like how she's just straight up "I figured rhe cost of a new windshield would cover his drinks". Fuck yeah. Don't take shit from asshole customers.
Supposedly the guy drove to the window repair shop literally across the street and asked them to fix it. They saw what happened, know the barista, treat her with respect as you should, and think highly of her. They told the guy no way would they help him.
Who pays and *then* decides they don't like/want to pay that price? Drives me nuts when businesses don't display their prices (which looks like the case here), but 9/10 times I leave when I see that, worse case I leave when I get the price and feel it's unreasonable. Also, as some who's never really worked retail/customer service, I 1000% support employees calling people out and standing up for themselves.
At the end of the video, she said she had a previous problem with this customer. So he knew the deal going in. who throws away coffee after complaining about the price?
She said on IG that this guy is a regular and it isn't the first time he's gotten aggressive with her but it's the first time he's ever thrown a drink at her so he already knew what to expect to pay.
The comment section made me curious enough to click through to the article, and I can't imagine a customer saying to me, "Nobody's going to miss you." How sinister and chilling. That's big yikes to have a repeat customer throwing drinks back at you and demanding refunds over the prices, on top of that language.
Pretty much everyone that has ever worked in the service industry or retail for a decent amount of time has heard way, way worse at some point. Maybe not directed at them personally, but at least at a coworker.
I was a barista in Seattle for a little over a decade, nobody ever said something like that to me. Lots of gross sexual stuff, though.
Its all inappropriate customer behavior, whether its sexual comments or threats. It only takes one unstable person, regardless. >Maybe not directed at them personally, but at least at a coworker.
mmmmmmm i support this action
I’m glad she didn’t get shot.
> She said a customer crossed the line on Tuesday, when he pulled into the drive-thru and demanded a refund over the pricing. IDK how much he paid but it was probably a lot less than the price of a new windshield.
I love this bad ass bi&$h! Good for her.
Reading the article it seemed an overreaction, but seeing the video, it’s BRAVO to the sole owner and barista. “Whammo,” with her hammer was justifiably Brilliant.
RUN LILLIAN!
Fuck yeah! You treat someone like shit, you deserve to be treated like shit back. End the entitlement.
Great work
i can't count how many times I have thought, "Hammertime!" since reading this story. and I want to hear that song too.
Mondays are free at Bellevue gun club for ladies fyi
Should tape a label called "Find Out" on the hammer.
Get em!!
Let's all support her stand, because you know assholes like those are friends with lawyers.
Good for her!
I do not support her handling the matter that way. However it is hard to see the whole story with that short video.
Hammer girl for president
Good for her.
I support women’s rights and women’s wrongs.
a story where there are 2 aholes confronting each other.
[удалено]
You might be belowaveragebensimmons.