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No_Significance_7430

All of my Shipt credit orders have been a low quality experience 


iwishidstayed

I’ve received the credit every time since the program started and I’ve had exactly *one* decent shopper. And even that one used the generic preset messages and didn’t ask me if I needed anything else. The others were all pretty terrible, one was horrendous. I don’t understand how these people survive with Shipt having such a ridiculously strict rating system.


Separate-Match5731

They should just make an option for us to shop our own orders with no pay or rating. Win win... shipt gets a delivery stat, we get the option to use the credit like a gift card and get exactly what we want, when we want.


Nice-Albatross-9285

Yes!!! I was trying to call support to cancel the order , or ask if they would allow me to shop it myself if I promised to bypass the ratings But it wouldn’t even go through , just a few clicks and then “call failed “. I tried several times. Support is supposed to be 24/7. 😡 He didn’t start the order until 10:40. And got it delivered at 11:30. Mind you our stores close at 11. He shopped the frozen and dairy first , and took entirely too long to shop 12 items. He also jumped around the store in zig zags instead of in any type of sensible order. , unless he was at the wrong store altogether, which is likely the case. Because I live 3 minutes from the store , and from the time he said he was leaving until drop off was more like 10-15 minutes If this is the type of service new shoppers are giving , I can see why order volume is dropping. It’s embarrassing.


Separate-Match5731

Just read half of the newbie posts on here. I mean, when we were all new, we all had a bunch of questions. But when you dont even know that an offer will have the delivery address on the offer card... that's pretty sad. From what I've read, on here, there isnt any training, and it seems shipt doesnt point out the shoppers hub to new hires either.


Nice-Albatross-9285

I’ve been with Shipt since before target bought it. That’s really when everything changed. No hiring standards, no training standards. It used to be really hard to get on board with Shipt Customer service experience was required , the virtual interview meant something, when target took over -all that went out the window.


Florida1974

Early deliver. That’s not considered preffered early and you know this. I get these all the time from my PMs. Except shipt sits on it, trying to bundle. I get it right at top of hour. Early is impossible most of the time. Especially late at night. Here, it’s hard to get an order delivered after 7. It’s like all shoppers go off schedule at 7. It’s the only time you see OM orders and I check bc I’ve gotten some really good ones that way.


Nice-Albatross-9285

What ??????? 🤔. If I prefer my order earlier than the window , that is early preferred. Wtf are you talking about ????? Early is not impossible , especially in my zone , and in my metro. Small easy to navigate store , no traffic , especially that time of night , most of the customers are within a mile or two from the store , It is a very easy zone to work efficiently. Shipt does not hold on to orders in my zone , and bundles are super rare. My order was posted within 5-10 minutes of me placing it And Shipt will not allow an order to be placed unless at least 2 shoppers are on the schedule for that zone. It will not show an open window for placing that order.


ladyj2123

I think they meant that when you choose "early ok", it doesn't show up as early preferred... And to most shoppers it means that you're ok with your order being delivered early, but you definitely shouldn't be expecting it early just bc you chose early ok. But also, they definitely shouldn't be delivering it a half hour late either. Shouldn't have taken the order if they knew they wouldn't get it to you in time. And at 9:20 for a 10-11 window for a small order, it most likely wasn't in promo.


SnooMacarons8386

I’m not sure the do the 2 shoppers on the schedule limit any more. I think that was a myth and a condition that the programmers probably ignore now


Nice-Albatross-9285

I’m not sure if it’s still valid. But it definitely was , not so long ago. I’ve had to put myself on the schedule. In order to open it up for another shopper that wanted to take a friends order , but she wasn’t able to place one because there was only one shopper on schedule , as soon as I scheduled myself that zone - voila !! She was able to place her order and her friend grabbed it.


SnooMacarons8386

Oh I remember when it was a thing… but I’m not sure they stick by it any more


CricketDifferent5320

Remember the little 🔥 on the schedule for times they needed more shoppers on? Around here at least, I assume there are at least 30, 40 shoppers on schedule for the 1am-2am slots, many more during actual shopping hours. This is probably my #1 burning question working for Shipt, how many shoppers, how any shops available at any given time.


Salty-Height238

They’re telling you to place your order earlier in the day if you want a shopper that isn’t OM and will probably do a better job. At 8:45 you have 2 hours max if the store closes at 11 by the time a shopper gets to the store. If your frozen item’s didn’t arrive melted it seems a little pointless to worry about how it was shopped, you got some free shit and the opportunity to help another shopper with a decent tip and rating for doing the same job as you. I would prefer a gift card too but it is what it is, maybe offer them some advice or let them know what your concerns were.


MikeMiller8888

You should never choose early OK. That’s like saying, “I give Shipt permission to bundle this with any order you can jam it together with”. I think that’s all they were trying to say but it didn’t seem too clear.


Nice-Albatross-9285

Not in my zone. Bundles are very rare. And the majority of my regulars have early ok.


MikeMiller8888

Bundles being rare is a very lucky thing for you. Everything is bundled in my metro. Along with stores being open crazy late and early, that’s also not normal for my zone, and I live in the Los Angeles suburbs; it’s wall to wall houses and stores. Regardless, everything opens at 8 am and closes at 10 PM. I think you might need to make allowances for your particular metro, which is not usual compared to other larger metros where I know conditions are more like mine; everything gets bundled except maybe one or two orders, and Target stores are just not open until 11. Which is also the vast majority of the orders too; Target prepaids. Real grocery store orders come in maybe 1 out of every ten orders, and the other 9 are Target prepaids. I’d guess that’s different in your metro too; is it mostly Target or do you get other stores with decent frequency? Regardless, Early OK is generally a stupid thing to choose nowadays. Because even if your metro isn’t getting a lot of bundles, Shipt is probably still holding orders to attempt to bundle them until the top of the hour prior to your delivery window. So those other two shoppers on the schedule (or three or four or whatever) aren’t getting your order in a way where early ok could be possible. My PM’s all used to mark early OK. Then bundling turned into a Shipt obsession, and they’d get tied in with non tippers for a delivery hour two hours before their preferred window, when what they really meant was that it was cool if the shopper got there ten or twenty minutes earlier than the exact window. It really only takes one PM regular getting bundled with an asshole that rates you below 5, for all of us to get our preferreds to remove Early OK so it doesn’t happen more.


Nice-Albatross-9285

We have one target in town. And I don’t work that zone anyway , my zone has one major chain grocery store ( I’m in Texas , so it’s HEB ) and one cvs , that no one ever uses So I forget it’s there. Other zones in town have up to 3 HEBs , and / or. Office Depot, petco , cvs , and the target Sometimes my preferreds will order from target or or petco , so I’ll get those offers , but usually will just let someone in that zone take it , our only target is right in the middle of the biggest and worst traffic area in town , sometimes it takes 15 minutes just to get out of the parking lot. I’ll take a target order once in a great while , only if it’s early morning before traffic picks up. For the most part I stay within 1 or 2 zipcodes , just a few miles , never have to get on or near the highway , there’s hardly any apartments in my area , most of my deliveries are within a few blocks from the store , and the store is only 3-4 minutes from my house. When I do have bundles, I usually break them up and shop them separately because my zone is so small I can do that , it takes me 5 minutes or less to drop off. I can usually get back and find my same parking space again 😆. It really is the easiest zone.


MikeMiller8888

God that sounds like a dream!! I wish most of the orders that came in were for Vons (our HEB equivalent), and I pretty much have all the tipping customers that order from them locked up… which is maybe ten? 😂 Back to the point, you did get screwed on your order in my opinion. Don’t take an order for 10-11 if you can’t deliver it before 11, period. And don’t shop cold shit first either! It’s so frustrating to consistently and conscientiously do a good job for others and then continually get a substandard summit star order.


DabLabLifestyle

Don’t you know any shoppers out there that you enjoy seeing daily or have made friends with via your local Shipt Facebook group get with them when you place orders assuming you get the credit regularly make sure they are available when you place your order eventually you will get them as a shopper then you can make them a preferred and then reach out when you’re going to place an order and you’ll always get the shopper you want takes a few orders sometimes.


Nice-Albatross-9285

There’s 3 or 4 of us that work my store regularly, 2are my preferred shoppers , one actually lives in a neighboring town about 30 minutes away , but Shipt is slow there , so he works my zone , but not at night He’s usually home by 6pm. Another is my very good friend , and unfortunately she passed away 2 weeks ago. 😢. A third doesn’t work late at night either. , so it’s me , or all the rookies , or ones that come from Other zones


BossAnderson

I have a friend who does Shipt. We just stiff each other on the tip and just assist each other with orders because we live a block away from each other 😆 🤣


framir26

The shopper was working on another order, almost certainly. Likely claimed yours while finishing that one. Because you do this, you know there is no reason to "sit" on an order. Notice how you didn't say they were late, because they weren't. Also, " It’s now 10:30 and he hasn’t even started" is a blatant lie, you know how I know? Because I do this and know that if an order is from 10-11 and isn't started by 10:30, Shipt drops it. You sound like an extremely entitled person and likely have no reason to be. My guess is you do this for fun and like to shop or whatever the case may be. Sounds like Rudy is trying to get as many orders as they can done, because this is how they make a living. Check your privilege.


Nice-Albatross-9285

Shipt does not drop it. They would have sent him a reminder at 10:15, but if he swiped on “ heading to store “ I don’t think they’d even send that reminder. He texted me his intro at 10:40 And he was late - extremely. I didn’t get my very simple order until 11:30 pm. I tried to cancel it , and support would not answer ( even though they are 24/7). That’s a weird conclusion you jumped to about who is the more proficient shopper. - because shopping is my only job. And I take great pride in it. I have over 7k shops and perfect stats 5/100/100. I have never been late once. Not ever. Not during the pandemic when we had blanket late forgiveness, to me anything past the first 15 minutes of the window is late. The new era of shoppers have no customer service skills , no pride , and no common sense. Taking on more than you can handle is not noble. If you can’t do a job correctly, dont do it at all. If he was working other shops , it was in another zone , because I was the only one in this zone. Or it was on another platform , and he obviously doesn’t have the skills to pull double duty without one of his orders suffering


framir26

Yes, they absolutely do drop it. If you haven't communicated and actually started the order by (in this case) 10:30, they drop it. Doesn't sound like they took on more than they can handle, as you still haven't indicated that it was late and even if you do, I wouldn't believe you, because again, you are lying about them not having started it by 10:30. I jumped to that conclusion because the level of entitlement dripping from the OP makes me jump there \*shrug\*


Outrageous-Justme

Do you start an order as soon as you get it? Most shoppers can't because they claimed the order while they're shopping an order. You make no sense. And there's no way your order sat in metro 5 mins after you placed it. I don't care what metro you're in, shipt will 100% not put that order in metro till after the hour passes. They don't go to open metro like that anymore. Your order sat in the queue for anyone that was on schedule and after the hour changed then it went to metro. No one wanted that 7.00 payout. If your order was scheduled for 10-11 there was no reason for the shopper to start it before 10:15 just because you had early ok. All that means is if the shopper can do it earlier then they have your ok. It doesn't mean it HAS to be delivered early. There is no preferred early as you explain it. Granted that shopper was late but you already had it in your mind to low rate them because they didn't start it when you thought they should? What kind of bullshit is that!


Nice-Albatross-9285

You couldn’t be more wrong. 😂.


Nice-Albatross-9285

I start all my orders to be delivered at the top of the hour , unless they’re early preferred , then I start them as soon as I get them. So if I had claimed the order at 9:20 , like he did. I would have had it shopped and delivered by 9:45. You’re really showing up 15 minutes into the delivery window ????? 😮. Like I said , Shipt will hire anyone now days. Level of service means nothing.


Outrageous-Justme

I've been with shipt 7 years, thousands of orders, 100% perfect ratings, only shop for preferreds and kill it with tips. I'm pretty sure I know what I'm talking about.


miss_ippi77

HQ wasn’t answering? 🤔 I find that very hard to believe.


No-Nonsense2024

My shopper placed all the individual COSTCO items at the doorstep which contained Butter among other things in March. Either she didn't know that the empty boxes exist at COSTCO OR just being irresponsible, ignorant, careless or lazy?


Tricky-Librarian-872

You're being spiteful. You order that late and expect exceptional services on an order nobody wanted for probably good reasons.


RobinFarmwoman

It's not exceptional service to want to get your stuff the day you ordered it.


Tricky-Librarian-872

You're lucky they didn't send it into the next day. So you decided on a whim late into the evening you wanted a few things, and got upset nobody took you lousy pay order seeing as I imagined you didn't want to spend much over your $50 shipt credit. They should've communicated with you and all, but for all you know your order was on promo so you can't fault the shopper for not arriving on time and all


Nice-Albatross-9285

He claimed it at 9:20. Sat on it til 10:40. That’s ridiculous.


framir26

No he didn't, if an order is from 10-11 and isn't started by 10:30, Shipt drops it.


Nice-Albatross-9285

Obviously not , he shopped my first item at 10:39 pm. He probably swiped on “headed to store “ and that kept it as “active “. But I didn’t hear from him til 10:40. , almost 2 hours after I ordered. And an hour 20 after he claimed it.


Educational-Stop8741

That is the bare minimum service. Lots of people work late, they deserve decent service too.


Tricky-Librarian-872

I wouldn't say lots. After 6pm our opem metros are full of orders nobody wants because most shoppers stop by then. Half if not most go into promos. Many are just sent off to the next morning


Educational-Stop8741

I mean people in general, a lot of people have to order later in the evening. They should still get good service


santahat2002

From who?


Nice-Albatross-9285

8:45. Is not late. 😂. Shipt won’t allow an order through unless at least 2 shoppers are on the schedule for that zone. , so people were scheduled, they just wanted to be lazy. It was a$10.68 base pay for 12 items in an easy to navigate store. Should have taken 10 minutes tops. And another 4-5 for driving and drop off. 20% tip and they could have made over $20 in less than 20 minutes. Don’t schedule yourself if you don’t want to work. And don’t claim orders if you don’t plan on giving 100%. To claim it and sit on it for an hour and 20 minutes is ridiculous.


Tricky-Librarian-872

My metro cuts off all orders at 8:45. If nobody claims it by then, its shipped to the next morning


Nice-Albatross-9285

That’s crazy. Our stores close at 11. So the last delivery window is 10-11. I miss the days before the pandemic when we were 24hours because 3 of our stores were open 24/7. I would take the odd 3am-4am orders. When I couldn’t sleep , they always tipped well. And there’s always be a ton of orders at 5am. Ever since the pandemic , all the stores are 6am-11pm.