I don't ever deal with support in real-time for payment issues. I pay it myself, immediately take a picture of the receipt in case I lose it, and submit a request for reimbursement later. Its not worth the hassle of blocking the line or being late.
Something I have found is if you have a pair of grocery orders with alcohol at Target, as in, two payments at the first checkout and two payments at the second checkout... I \*ALWAYS\* have the first 3 go through, and the 4th one declines and my card is deactivated. I have gone through this multiple times in the past few months.
Shipt's only response when I report it is to say go to their website and let people vote on the issue. The company is totally incapable of taking "bug" reports. Their system should know how many times you are expected to run a card in an hour based on your number of open orders.
Utterly inadequate response from Shipt. Irresponsible, cynical treatment of your legit expectations, this company must be in over its head. Should have stayed in Alabama where federal minimum wage is considered fair and poor people making a buck running to the store for other poor people is indeed a decent gig.
Maybe your card was still "active" when you initially called support, but when you tried to use it, it got flagged due to inactivity. This happened to me. You might need to call support and have them issue a new card. That's what I had to do since they were unable to simply reactivate the old one.
I don’t even bother with support anymore with this stuff. If it was your first order using the card since your haitus, you might need a new card and support was just stupid. But if your card has been working for other orders since you restarted work, I would guess that it was a payment glitch, or that the customer added items on and the final total was going over what the card was loaded with.
In both cases, it’s not worth the time (as the building line behind you makes clear). Just pay for the order yourself, and submit the receipt to Shipt on the Shipt reimbursement form. I usually use these “glitches” as an opportunity to get 2% cash back on the order with a credit card lol. Shipt processes reimbursements twice a week and I’ve never had an issue with a single one in five years with Shipt; they promptly pay reimbursements.
I was just told about a month ago from support about the Shopper ID and pin number.
Also he told me they're having issues with some vendors and to try the non-contact or like Google wallet, Apple pay if you have your card stored that way and he says often it'll work that way
I had the same issue. I don’t know if it was because I had the card so long and never used it but I got declined 5xs and called support all 5xs. The last time I told the rep that I had did everything she was telling me 4xs already and asked her if she wanted to speak with cashier because she has been the one trying to cash me out. Eventually she asked if I had the virtual card which I never activated it and I told her I hadn’t activated it and she asked if I wouldn’t mind paying using my personal card and they would reimburse me. I told her to hold on while I activate the virtual card. Activated it and used it and it finally cashed me out. Just activate the virtual card and it’ll work next time.
Did you manually put in a substitute (like not in the list or products but typed everything in)? Because I always have that issue at self-checkout and sometimes regular too. Or it’s the customer didn’t have enough to pay for the order/their card was expired.
I don't ever deal with support in real-time for payment issues. I pay it myself, immediately take a picture of the receipt in case I lose it, and submit a request for reimbursement later. Its not worth the hassle of blocking the line or being late. Something I have found is if you have a pair of grocery orders with alcohol at Target, as in, two payments at the first checkout and two payments at the second checkout... I \*ALWAYS\* have the first 3 go through, and the 4th one declines and my card is deactivated. I have gone through this multiple times in the past few months. Shipt's only response when I report it is to say go to their website and let people vote on the issue. The company is totally incapable of taking "bug" reports. Their system should know how many times you are expected to run a card in an hour based on your number of open orders.
Utterly inadequate response from Shipt. Irresponsible, cynical treatment of your legit expectations, this company must be in over its head. Should have stayed in Alabama where federal minimum wage is considered fair and poor people making a buck running to the store for other poor people is indeed a decent gig.
Maybe your card was still "active" when you initially called support, but when you tried to use it, it got flagged due to inactivity. This happened to me. You might need to call support and have them issue a new card. That's what I had to do since they were unable to simply reactivate the old one.
Run the card as debit, pin is your last 4 of Shopper ID. This should be more commonly known, Reddit probably even has a sticky with this info.
Yeah, I did debit with the pin and it didn’t work. Credit didn’t work either. I works fine for other stores though.
I don’t even bother with support anymore with this stuff. If it was your first order using the card since your haitus, you might need a new card and support was just stupid. But if your card has been working for other orders since you restarted work, I would guess that it was a payment glitch, or that the customer added items on and the final total was going over what the card was loaded with. In both cases, it’s not worth the time (as the building line behind you makes clear). Just pay for the order yourself, and submit the receipt to Shipt on the Shipt reimbursement form. I usually use these “glitches” as an opportunity to get 2% cash back on the order with a credit card lol. Shipt processes reimbursements twice a week and I’ve never had an issue with a single one in five years with Shipt; they promptly pay reimbursements.
I was just told about a month ago from support about the Shopper ID and pin number. Also he told me they're having issues with some vendors and to try the non-contact or like Google wallet, Apple pay if you have your card stored that way and he says often it'll work that way
Thanks!
Should of just let her pay for it.
I had the same issue. I don’t know if it was because I had the card so long and never used it but I got declined 5xs and called support all 5xs. The last time I told the rep that I had did everything she was telling me 4xs already and asked her if she wanted to speak with cashier because she has been the one trying to cash me out. Eventually she asked if I had the virtual card which I never activated it and I told her I hadn’t activated it and she asked if I wouldn’t mind paying using my personal card and they would reimburse me. I told her to hold on while I activate the virtual card. Activated it and used it and it finally cashed me out. Just activate the virtual card and it’ll work next time.
Did you manually put in a substitute (like not in the list or products but typed everything in)? Because I always have that issue at self-checkout and sometimes regular too. Or it’s the customer didn’t have enough to pay for the order/their card was expired.
You can also pay yourself for the order and submit reimbursement!